Correspondence (5) ja - 0 02
/4-671.47
Dianna Howseg-"E---(-51t1 7o?c) J-&) 7 ' 7S'
From: Dianna Howse
Sent: Thursday, August 15, 2019 9:04 AM
To: Cal
Cc: Jared Isaksen
Subject: Refund Request - PM2019-00328
Hello Cal,
A customer,Jessica Lozano, attempted to obtain a permit online yesterday, 8/14, and she made the payment for$81.20,
confirmation#5446712 as shown in the report below, but the system timed out and did not commit the payment to
Accela. She successfully made another payment today, 8/15,confirmation#5450147,so the first payment needs to be
refunded, but I can't do this because it is yesterday's transaction.
I let the customer know that PayGOV will take care of this and to allow 2-5 business days for it to show up on their
statement.
Crt r Amount TransacdonDate Cardholder name
11
Settlement Date 5/15 2016(Number o?=ra sactions 14 Total Payment Total 2 865.45
S188,00 8114,12019 6:24;1 . 1 Brute Butner
S45 00 604/2019 620;20 AM Where Schener
6145307 553.36 8.114x201 728,00 AM asu-m sage
S153.?6 8'14/2019 731.56 AM Jason Sage
6.14$1,9,1 6364,28 ` 8/14/2019 7.37:40 AM .gear"e Dans
5445868 S18800 81141019 84&48 AM STEVEN S ROBINSON
5C;
' E ' 557 36 811412019 100300 3 Jason Sage
6515 511218 ?804120191037:36.AM lustm Kau
S120,75 ; 6%141014113.42:32 4M Sarah Streeter
:44§71-Z 5812 8/14/2019 1057104 1 Jess a Lozano
44' '1 S81 20 8/1412019 1151.17 AM Dave Brannon
5754 oo ; 6 °t4r2oi 11,53.33 AM Dave Brannon
14-4-3115 S446 72 1412019 2.36:47 PM MOSES FRANGOPOULOS
ds M 5245,64 . 811412019 348.1'1 PM VANESSA Co l
Thank you.
Dianna L. Howse
Building Division Services Supervisor
City of Tigard I Community Development
13125 SW Hall Blvd I Tigard, OR 97223
503-718-2430 Direct 1503-718-2439 Permits
1
8/15/2019 https://reports2.paygov.us/Account/Receipt.aspx?orderld=5446712
Confirmation Number: 5446712
Oregon
City of Tigard AP imnrati 1,4 LIS
PERMIT CENTER
Transaction Details Credit Card Payment Address Information
Order Number 5446712
First Name Customer Name Jessica Lozano
Jessica
Last Name Email Address j.Iozano@alliant-systems.com
Lozano Phone Number (503) 619-4000
Address 351 NW 12TH AV
PORTLAND, OR 97209
Credit Card Number 4XXX XXXX XXXX 1924
Credit Card Type Visa
Expiration Date 0522
Operator Name
Transaction Time 8/14/2019 1:57:04 PM
Authorization Code 067838
Transaction ID 1570575462
Agency Total 81.20
Convenience Fee $2.44
Total Amount 83.64
Charged to Card
For questions about this payment, please call (866) 480-8552.
Disputing a charge with your credit card company may result in an additional $40.00 charge.
https://reports2.paygov.us/Account/Receipt.aspx?orderld=5446712 1/1
Dianna Howse
From: Jessica Lozano <j.lozano@alliant-systems.com>
Sent: Thursday,August 15, 2019 8:45 AM
To: Dianna Howse
Cc: #Building Permit Technicians
Subject: RE: Plumbing Permit
Attachments: Order Receipt 5446712
Caution!This message was sent from outside your organization.
Thanks for your help Dianna. Attached is the original receipt confirmation for your records. I am requesting a refund for
this payment. As we discussed,the payment went in twice.Again,thank you so much for the help!
Jessica Lozano I Project Engineer
Cell 310.469.3625 I j.lozano@alliant-systems.com
Providers of innovative mechanical services
AWANT
From: Dianna Howse<Dianna@tigard-or.gov>
Sent:Wednesday,August 14, 2019 6:00 PM
To:Jessica Lozano<j.lozano@alliant-systems.com>
Cc:#Building Permit Technicians<TigardBuildingPermits@tigard-or.gov>
Subject: RE: Plumbing Permit
Hi Jessica,
I am sorry I was not able to answer your email earlier today.
Please give me a call in the morning at 503-718-2430 so we can talk about your online permit.
Thank you.
Dianna L. Howse
Building Division Services Supervisor
City of Tigard I Community Development
13125 SW Hall Blvd I Tigard, OR 97223
503-718-2430 Direct 1503-718-2439 Permits
From:Jessica Lozano<i.Iozano@alliant-systems.com>
Sent:Wednesday,August 14, 2019 11:02 AM
To: Dianna Howse<DiannaPtigard-or.gov>
Cc:#Building Permit Technicians<TigardBuildingPermits aPtigard-or.gov>
1
OFFICE USE
: iiovus ElEmailed
5144 East Stop 11 Rd,Suite 17
Indianapolis, IN 46237
Phone:866-480-8552 Fax:866-480-8550
1, _ f.9--"incr/4-- bler-h/S- ,am authorizing PayGov.US to debit our account for
41 V(•91° on the date of e-15- 101 .This debit is a correction from the transaction
date of -)`t" ( with the transaction ID number of 514410 / l ,
Reason(s): if/vim I I
e ca -o5 .o
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1
caSo
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tipA uthorized Signature:
'
Date: e�/s//7
Agency Name: £t4I r r 'r- State:AI
IP
Last four digits of account to be debited: N ik
OFFICE USE
Manual Debits-- ❑ Manual Debit-0 Gateway Debits ❑
Payment Redirected Client Refund via Check
Agency Debited Agency Debited TCID Gateway +9 ?o
Date Debited Date Debited
Last 4 of Acct Last 4 of Acct Refund Date
Agency Credited Client Name
Date Credited Amount$ Confirmation Page Printed?
Last 4 of Acct Check Issue Date - Yes No
Correct Rcpt Sent(DATE) Check Number