Report from the Tigard Public Library Planning Committee Report from the
Tigard Public Library
Planning Committee
World Class Information and Traditional Library Services
June 1996
TABLE OF CONTENTS
Introduction.............................................................................. 1 - 2
............................
ThePlanning Process.....................................................................................................2
Figure 1: Basic Services of the Tigard Public Library..............................................3
Figure 2: Major issues identified by Planning Committee......................................4
HowWill It Work..........................................................................................................5
PlanningCycle Calendar................................................................................................6
MissionStatement........................................................................................................7
Goalsand Objectives ............................................................................................ 8 - 14
Information on Selected Programs and Services ..........................................................15
Graphs: ............................................................................................................. 16 - 19
Changes in Library Use........................................................................................16
Comparison with Neighboring Libraries (FY 94-95)..............................................17
Comparably Sized Libraries (FY 94-95) ................................................................18
Comparison of TPL's Annual Attendance to Top Oregon Attractions ...................19
Appendix .......................................................................................................... 20 - 2 1 5
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Tigard Public Library Strategic Planning Committee
Kathy Davis Sue Plaisance
Lonn Hoklin Claire Sheldon
Nancy Irwin Ken Vallance
Angus McKay Phil Yount
Introduction
At the beginning of her tenure as Library Director in 1993, Kathy Davis initiated the
library's first three-year strategic planning cycle. The purpose of the plan was to identify
the components of Tigard's demographic, economic, and physical character that make our
community unique.
These considerations were then blended with the knowledge and expertise of library staff
and the ideas of Tigard citizens to create a blueprint for operating the library that
addressed current needs and gave direction for attaining future goals.
Some of the major accomplishments of the 1993-96 strategic plan are listed here:
A Public service desks (Information, Circulation, and Reference) are now staffed during all
open hours.
A Promotion of library sponsored programs have been improved through the
development of the "Shelf Life" section in the City of Tigard publication, Cityscape.
A Community Information and Citizen Involvement opportunities are clearly displayed
and updated regularly.
A Many parts of our materials collection have been updated and reorganized to meet the
public's needs.
A Volunteer program has been expanded to provide a wider variety of opportunities.
A "Electronic media" has become an integral part of our information and reference
services.
A New programs have been added, expanding our "book based" events to include
topics of interest to adults.
A A Tigard area history collection was established.
A A full-time Computer Specialist was added to the library staff.
I
In addition to providing these and many other enhanced services, the Tigard Public
Library:
• saw a 20.5 percent growth in circulation
• had an 89% increase in visitors
• expanded its service population by 9.3%
The basic services that the library is charged with providing change very little from year to
year (Figure 1). However, the actions the library may take to deliver these services
change greatly through time. To be sure our actions reflect the current needs of the Tigard
community, we periodically update our strategic plan.
The report that follows will explain the planning process, state the library's goals and
objectives for the next three years, and list some of the ideas that staff has generated for
achieving these goals.
The Planning Process
To begin the process, the Strategic Planning Committee reviewed the 1993-96 plan,
noting any objectives that had not been met and decided whether or not to carry them
over into the next cycle. Existing projects and goals were also noted.
Staff prepared information on Tigard demographics and library use statistics. This data
was compared to statistics from the prior planning process and major changes were noted
and discussed.
Following discussion of these findings, issues that were determined to be significant to
library service were charted. The committee discussed the impact each issue might have
on the library and what opportunities there may be for a changed or enhanced service.
The next major steps included conducting two "focus group" meetings; one with our
volunteers and one with staff. (The library has over 200 volunteers from the Tigard area
and we value their diverse ideas and feedback!) Responses from these groups were
discussed and charted along with the statistical issues (Figure 2).
The Strategic Planning Committee related each of these issues to one of the libraries seven
basic services and then turned the results over to library staff to craft the information into
goals and objectives.
2
FIGURE I
Basic Services of the Tigard Public Library
1. Customer Involvement
Identify our customer base and determine their needs:
marketing research
II. Physical Environment
Provide a safe, adequately sized, attractive building
III. Collection IV. Access to
Development Materials
Select materials to Design a system to
meet the needs of organize, locate, and
the customer base VII. Networking and track library
Resource Sharing materials
Establish connections with a
diverse assortment of
V. Access to individuals and organizations VI. Programs and
Information to enhance our ability to Services
exchange information and
Train staff to provide ideas and strengthen service Design a variety of
customers with the to our customers activities and events
information they to help customers
need get additional value
from the materials
the library provides
3
FIGURE 2
The following is a partial list of "major issues" identified by the Planning Committee
from statistical data and input from focus groups.
A Perception of library use by the public is low
A Customers don't know what we offer
A The library is not easily located
A Parking is inadequate
A Senior citizen access is difficult due to lack of transportation
A The library is overcrowded in work and public areas during peak use times
A More children are "in care" (pre-school, daycare) now than 3 years ago
A Adults (18-65) are largest customer base
A Tigard's ethnic mix is increasing
A User population growing
A Square footage of library inadequate for customer base
A Technology is changing - daily!
A Public wants information on recreational and cultural opportunities
A Increasing demand for convenience and personal service
A Diversity in user needs increasing
A Increasing student population, decrease in school funding/services
4
How Will it Work?
All library staff members participated in generating ideas for how these goals and
objectives may be achieved over the three year planning period. Their ideas were
ambitious and creative. A sample of their thoughts may be reviewed in the appendix at
the back of this document.
Every library staff member sets personal goals with his/her supervisor at an annual
performance review. Ideas generated through this planning process will serve as a base
for setting goals that will be reflective of the organizations priorities and direction.
New opportunities may arise and ideas that seem viable now, may lose their relevance
through the next three years, but with a Strategic Plan in place the library will be better
able to make decisions that lead towards continuing excellence in public library service for
Tigard.
5
Planning Cycle Calendar
Date Activity step
January 1996 Initiate Planning Process
V Select committee members (staff, Library Board, public) 1
V Review and summarize past plan
Discuss process overview
February 1996 T Staff prepares statistical information on community 2
and library use
V Planning Committee reviews statistics: What's 3
important? What's going on?
March 1996 V Conduct focus group meetings 4
V Staff summarizes focus group information
7 Committee reviews major issues: 5
How could library address these issues?
April 1996 V Staff crafts issues into goals and objectives 6
T Brainstorming on ideas for achieving goals
and objectives
May 1996 V Draft document 7
July 1996 V Begin implementation 8
Winter 1998 T Reconvene Planning Committee 9
6
Tigard Public Library
Mission Statement
We are committed to making Tigard a better place to live by offering all Library users
guided access to the ever-expanding spectrum of knowledge, information, and
entertainment available to them.
World class information and traditional Library services will be presented in a "user
friendly" environment that recognizes the diversity of skills, interests, and preferences in
the population we serve.
All Library employees are dedicated to providing knowledgeable, courteous, and timely
service to our customers.
7
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SERVICE: Customer Involvement
GOAL I: Library staff will ensure that all - -
library services, programs, and
special events are developed in --—=
response to citizen interests and
are promoted, and scheduled at
times and locations best suitedrom you
_ f
to each audience. {�
Objectives:
A To design and implement three additional methods of promoting the library by July
1997.
y A To involved the public in the
development of a library expansion
strategy by December 1996.
A To actively promote library programs
and services targeted for adult
-r - audiences beginning July 1996.
A To develop a comprehensive,
descriptive listing of library services for
use as a marketing tool by December
1996.
A To utilize a variety of methods (news media, Fliers, public speaking, etc.) to emphasize
high-interest subject areas of the library collection as determined by use statistics and
questionnaires.
A To develop a "Library Use Planning Guide" to provide customers with information on
busy/quiet times by January 1997.
A To meet with area youth-care providers to determine library needs of children and
teens in care by June 1997.
A To identify groups of one or more percent of the library service area that have special
library needs by December 1996.
A To develop and implement a signage plan by December 1997.
8
SERVICE: Physical Environment
GOAL lli: The Library will provide an attractive ,
and welcoming environment with z= _
adequate space allocated for the full
spectrum of services expected by users r
in the Tigard Service area. I ,
Objectives: ,
A To develop a library expansion plan by July 1997.
A To identify methods of remote service delivery by July €
1999.
A To arrange for senior citizen transport to the library on a
weekly basis by July 1997.
A To coordinate all library programs through the City-wide scheduling calendar to ensure
availability of parking beginning July 1996.
A To identify staff functions impacted by overcrowding and address through changes in
scheduling.
A To ensure that all public areas of the library
are arranged to be ADA accessible by July
1996.
To select and purchase space efficient display
units as available for library materials
beginning July 1996.
A To implement methods of improving
- customer access to restrooms by July 1996.
A To identify and post times when Puett Room is available for quiet study beginning July
1996.
9
SERVICE: Access to Materials
GOAL IV: Tigard Library staff will facilitate
use of the library by providing r:
convenient access to a well- r
organized, appropriately i
maintained and relevant '
materials collection.
Objectives: j ! i
To coordinate library open hours with patterns of
demand for library access by July 1997. I
A To prioritize assignments of staff to Circulation and !� -
Information Desks during peak library use by "
September 1996.
A, To create accessible library collections targeted for - -
specific user groups by January 1998.
To implement use of self-service technology to
improve efficiency of customer access to library materials beginning October 1996.
To improve the timeliness of new library materials being available to the public
beginning July 1996.
1P, t
,'s VIDEOS =
ARE DUE:
T
t�fbVIES• :;�day-
11
SERVICE: Collection Development
GOAL III: Customers will enjoy a wide
variety of relevant library
materials that reflect the
changing nature of the
community.
Objectives:
A To budget funds for the purchase of materials
in subject areas where community interest is
high, particularly health, home improvement, _
computers, travel, gardening, financial planning and history beginning July 1996.
A To increase circulation by five percent annually from July 1996 to July 1999.
A To emphasize collection development efforts in area of adult fiction and non-fiction
materials.
A To select and purchase additional copies of the most
popular materials in all formats.
To give shelf space to those items that give the collection
scope, depth and high-interest, weeding all sections on a
regular basis.
A To identify storage location to retain valuable items unable
to be held in the library's collection until greater space is
available.
10
SERVICE: Access to information
GOAL V: Library customers will
be confident in their
ability to obtain the
Information they need "
from a highly trained
and service-oriented -
staff. - ;
Objectives:
• To provide continuing education and
skill-building opportunities to all library employees by requiring a minimum of one
such class to be taken each year for every 20 hours per week worked. In-house
classes will be offered to all employees.
• To provide regularly and conveniently scheduled public training opportunities on the
use of automated library equipment.
• To ensure that all library staff members
responsible for information dissemination
are knowledgeable about the location
and availability of information on popular
- topics (examples: medical information
- on CD Rom; gardening books display;
home improvement section).
To prioritize the staffing of the Reference
Desk so that the wait for reference
assistance does not exceed five minutes.
• To provide a level of customer service that ensures every library user will receive
accurate, prompt and courteous assistance.
• To assign library staff and volunteers to provide one-on-one customer service where
requested or needed.
• To serve as a broker of information for recreational, educational, and cultural activities
of interest to our customers by 1997.
12
SERVICE: Programs and Services
GOAL VI: Tigard Public Library will
offer a rich, exciting = — -
variety of programs and
services representing -
community interests at
all age levels.
Objectives:
• To provide off-site access to library = _
programs for five area care centers by
1998.
• To present one free, library-sponsored adult and family program or activity each month
beginning 1997.
• To identify at least three demographic groups with special library needs and augment
and publicize library services to meet their needs by July 1999.
• To determine "Top Ten" list of subject interests for adult TPL customers to use as basis
for programs by 1997.
• To ensure that all library and City staff are fully informed about programs and services
in order to respond effectively to the public by July 1996.
13
SERVICE: Networking and Resource Sharing
GOAL VII: The Library will enhance its ..
value to the community '
through networking with
other agencies, resource
sharing, information and - ap..�...
referral, and othermg-
cooperative efforts.
Objectives:
• To use the library's computer system as a
public access point to the Information Superhighway.
• To cooperatively purchase, with other Washington County Cooperative Library
Services libraries, one additional on-line database per year beginning July 1996.
• To explore the issue of cooperative collection development within the County
Cooperative in specific low-demand, non-fiction areas by 1998.
• To explore the cooperative use of School District media center personnel as additional
resources for providing student assistance by July 1997.
• To develop use of Washington County Inter-Library Information Community Resource
database as integral part of Tigard Public Library information service by 1997.
Tigard Public Library, a member of
"d1gA___9 Washington County
Rp coope4aftue Ib �
Mt4 OUc ces
14
Information on Selected Programs and Services
Storydme and Craft Time:
Picture books "come to life" in these fun activity times designed to bring the joy of
reading to your little ones.
Young Adult Round Table:
Tigard teens meet monthly to help the Young Adult Librarian select the coolest books and
plan the hottest programs for 12-18 year olds.
Cultural Enrichment Programs:
A wide variety of programs for adults and children featuring music, art, dance,
photography, and more!
Adult Reading Contest:
"Kids have all the fun" doesn't hold true at Tigard Public Library! Grown-ups have a
chance to read great books and win FABULOUS prizes!
Interlibrary Loan:
If we don't have it, we'll find out who does! Our Interlibrary Loan Specialist will search
the world for your books.
"Friendly Visitors":
Specially trained volunteers bring books and companionship to those unable to visit the
library themselves.
Telephone Reference:
Call our professional Reference Librarians anytime during library hours for answers to your
questions and referrals to other sources.
Free Internet Access:
Three high-speed Internet access stations available by preregistration.
15
Changes in Library use compared to staff and space
over last planning period (1993 - 1996)
Circulation Staffing (in FTE)
586,000
600,000 24.0
550,000 23.1
--429,600 I 500,000
WIN " 450,000
�. ,I
—. 400,000
41 ioi;,, , 22.0
350,000 ��I h�fr���
300,000
250,000
200,000 20.0
'93 '96 � ;��'� �''u� ���1i441i'dlr�'��n �i 20.0
u i !I��I
36/o increase
18.0
'93 '96
Library Square Footage 15% increase
13,000
y,
13,000
12,500
12,000 Circulation continues to increase faster than space or
'i staff resulting in longer lines, less available seating,
11,500 and a greater challenge for staff to find space for
11,000 materials and programs.
'93 '96
11% increase
16
Comparisons with Neighboring Libraries (FY 94-95)
This information is provided for local interest. Library size varies greatly. Population served:
Hillsboro: 59,725 Beaverton: 110,472
Tualatin: 18,455 Tigard: 47,305
Circulation per Capita
Circulations per square foot
Hillsboro ' —�_� 7.9
Hillsboro ' 34 Beaverton 10.8
Beaverton 62 Tualatin .6
Tualatin 20Tigard 1 10.33
Tigard 3
0 2 4 6 8 10 12
0 10 20 30 40 50 60 70
'(Main Branch Only)
"(Main Branch On/y)
Cost Per Circulation Open Hours per Week
Hillsboro ' _t_:_—• $2.1
Hillsboro ` 5
Beaverton •35 Beaverton 1 6575
Tualatin $ .80 Tualatin 40
Tigard $ •27 Tigard 65
$0.00 $0.50 $1.00 $1.50 $2.00 $2.50 $3.00 $3.50 $4.00 0 10 20 30 40 50 60 70
'(Main Branch Only)
'(Main Branch On/y)
17
Comparably Sized Libraries (fY 94-95)
Based on Libraries serving a population of 29,000-49,000)
Circulations per square foot Reference Transactions per Capita
Springfield 19 Springfield _ 10.59
Albany 13 Albany 0.79
Lake Oswego 25 Lake Oswego 1 133
Tigard 1 37 Tigard 0.86
0 5 10 15 20 25 30 35 40 0 0.2 0.4 0.6 0.8 1 1.2 1.4
Tigard checks out more items from less space than Tigard will be implementing a new service in FY 96-97 to
other similarly sized libraries. enhance our Reference Librarians'availability.
Cost per Circulation Open Hours per Week
Springfield ` $2.1 Springfield 1 44
Albany 1 $2.3 Albany 1 1 65
Lake Oswego $2.30 Lake Oswego 15 .5
Tigard $2.2 Tigard 65
$2.05 $2.10 $2.15 $2.20 $2.25 $2.30 $2.35 0 10 20 30 40 50 60 70
18
Comparison of TPL's Annual Attendance to top Oregon attractions*:
110,000 130,000 150,000 170,000 190,000 210,000
Tigard Public Library 210,000
Enchanted Forest,Salem " 176,332
High Desert Museum,Bend 177,245
Wildlife Safari,Winston 171,933
Oregon Trail Interpretive Center 170,405
State Capitol 118,568
Information from the Oregon Economic Development Department
19
APPENDIX
Selected Activities related to Goal 1:
A Library Director will assign one public relations person to coordinate all promotional
activities for the library by July 1997.
A Public Relations Coordinator will create a team of library staff to develop a comprehensive
promotional/public relations plan by December 1997.
A Library Administrators and Professional staff will each "adopt" a Tigard service
organization and develop an alliance between the library and that organization by July
1997.
A Computer Specialist will put library's Web Page on-line by July 1996 and ensure that it is
updated monthly to reflect new library services/programs.
A Library staff from several divisions will create an eye-catching, professional brochure
describing the variety of services provided by the library by July 1997.
A Library Director will work with Maintenance Services and the Highway Department to
improve signage both outside the library and on Tigard roads by January 1997.
A Library Director will identify special populations, using demographics and other
information and convey that information to Readers' Services by December 1996.
Readers' Services will contact these groups to identify their needs by September 1997.
A Readers' Services staff will work with Volunteer Coordinator to improve outreach to the
elderly with story hours by December 1997.
A Beginning in December 1996, Readers' Services staff will create bibliographies in
bookmark format to be used in conjunction with displays featuring high-interest subjects.
Displays will be publicized in local media.
A Public relations person will investigate using cable access TV by December 1996, to
feature shows devoted to specific high-interest topics.
A Children's Librarian will meet with child-care providers individually to determine their
needs by December 1997.
A Circulation staff will identify peak/slow times in library and collect information from all
divisions to produce a library use guide for public by March 1997. All library staff will
coordinate library activities with guide to ensure specific quiet times.
A Library Director will outline library expansion strategy and bring plan to Library Board for
review by October 1996, then inform public of opportunity to participate in expansion
plan by November 1996.
20
Circulation will develop a Flier/bookmark of upcoming adult programs, using information
provided by Readers' Services, similar to the seasonal storytime flier, beginning in
September 1996.
A The Library will use display boards to publicize library events by July 1998.
A Circulation staff will actively promote adult programs through word-of-mouth, costumes
(buttons, hats, etc.), handing out fliers at check-out and initiating other promotional
activities throughout the library.
Selected Activities Related to Goal III:
A Library managers will utilize the full 75-hour-per-week time frame for scheduling
employees and volunteers who do not interact with the public to help alleviate workroom
overcrowding beginning July 1, 1996.
A The Library Director will assign staff to obtain pricing information by December 1996, on a
modular unit that could house the library staff room and thereby allow the existing staff
room to be used for workroom space.
A The Library Director will research OLA space recommendations for library materials, staff,
and public use rooms and provide that information to the building expansion team by
September 1996.
A Library restrooms will be changed to "unisex" facilities beginning July 1, 1996.
A Library staff will work with other City staff to include parking needs as a consideration for
scheduling programs and events in City buildings beginning July 1, 1996.
Circulation staff will post a weekly calendar of events outside the Puett Room that includes
regular quiet study times beginning July 1, 1996.
AL The Library Director will work with a library expansion team composed of the Library
Board, library and other City staff and the public to develop an expansion plan including
funding options by January 1997.
A Library staff will receive training on and promote Dial-Up WILI access, including TeleCirc
software, which enables the public to place holds and renew books from home by
December 1996.
AL Library Administration will explore the impact of telecommuting for some library positions
as a means of alleviating overcrowding by December 1997.
A A cross-divisional team will be established to identify library materials that could be
housed in space-saving display units; to research availability and cost of various units; and
to make a report to Library Administration by December 1996.
21
A Director will bring to City Administration the concept of establishing regularly scheduled
bus runs between area senior citizens' facilities and the City of Tigard Civic Center and will
take a lead in coordinating this service.
Selected Activities Related to Goal III:
A Readers' Services staff will use Tigard Public Library circulation statistics, library collection
data and other information sources to determine high-demand subject areas and allocate
funds for all formats (books, magazines, fiche, CD Roms, videos, etc.), to these areas
during the Readers' Services annual budget meeting in each fiscal year.
A So that new materials can be added to the collection in a more timely manner, Technical
Services staff will reduce the time between when materials are selected and when they
are ordered from vendors from 90 days in Fiscal Year 1996/97 to 30 days in Fiscal Year
1998/99.
A Readers' Services staff will experiment with electronic reader's advisory programs as a
patron-focused collection development tool by June 1997.
A Library Administration and Management staff will encourage WCCLS, through existing
committees, to identify storage for "last copy" of a non-circulating book and expand the
concept to a county-wide collection of classics or other less frequently used valuable
books by June 1997.
A Youth Services Librarians will research the availability of books on tape for Juvenile and
Young Adult patrons to increase our collection in this area by December 1996.
A At the check-out desk, Circulation staff will ask each patron if they found what they
needed. In the case of a negative response, Circulation staff will offer the patron a
customer comment card to fill out; these comment cards will provide input for collection
development by December 1996.
A Librarians with responsibility for maintaining a portion of the collection will monitor check-
out statistics in that area; for exceptionally popular titles they will purchase multiple
copies; librarians will also monitor inter-library loan titles for their collection responsibility
and order accordingly by July 1996.
A Readers' Services staff will explore the possibility of a weekly annotated book/video
column in Tigard Times. The responsibility for the column would be rotated among
Readers' Services staff members by June 1998.
Selected Activities Related to Goal IV:
A Library administrators will analyze WILL circulation statistics and survey information from
water bills to determine peak use periods and public demand for open hours by
September 1996.
22
A Library Administrators and Supervisors will develop new staffing schedule by January
1997, to ensure that library has adequate staffing to cover any changes in open hours and
peak use times.
A Circulation Supervisors will survey Information Desk volunteers and staff to determine
peak times by December 1996, and work with Volunteer Coordinator to train more
volunteers to cover peak use times on Information Desk.
A Circulation Manager and Supervisors will assess how self-check out machine can best be
used to minimize impact on other circulation functions during peak use times by March
1997.
A Readers' Services staff will create four bibliographies per year on highly popular subjects,
as well as update older bibliographies beginning in September 1996.
A Readers' Services staff will work with volunteers to develop special rotating collections to
meet special users' needs to sites outside the library by January 1998.
A Readers' Services will actively involve Technical Services when developing or eliminating
new library collections beginning in July 1996.
Technical Services staff will outsource, delegate, shorten or eliminate processes impeding
their success of reaching stated performance measures by July, 1997.
Selected Activities Related to Goal V:
A Computer Specialist will survey library staff on their technology training needs and design
in-house training program beginning July 1996.
A Readers' Services staff will prioritize their travel and training requests to include the option
that each librarian has the opportunity to attend one college course per year. Selected
regional and local conferences will receive equal consideration.
A Library Administration will facilitate the provision of in-depth information technology
training for the public using a combination of staff and/or contractual instruction by
December 1996.
A Readers' Services staff will develop a new library map and an informational bulletin board
for library programs, activities, and new displays by January 1997.
A Readers' Services librarians will double staff the Reference Desk during peak usage hours
while monitoring seasonal changes by July 1997.
A Readers' Services librarians will research and consider four distinct reference service
models in an effort to customize better service to Tigard Library patrons by July 1998.
23
A Each year librarians will do two self-evaluations on the service component of their
performance beginning Fiscal Year 1996/97.
A Librarians not directly assigned to public service desks will assist patrons at the Reference
Desk whenever it is needed, beginning July 1996.
A Assigned Circulation staff will act as library guides throughout the library by providing
directional information and basic assistance beginning June 1996.
A Circulation staff will provide regularly scheduled training sessions to the public on the self
check-out machine the month after its installation.
A Circulation staff will work with Readers' Services to develop a master list of all sign-up and
information sheets (and their location in the library) to compile a resource notebook for
desk staff by July 1997.
A Volunteer Coordinator will identify volunteers who can collect, organize, and input
Tigard's information into "WILL" system's Community Resource database by December
1996.
Selected Activltles Related to Goal VI:
A Volunteer Coordinator will work with Readers' Services staff to recruit, train, and schedule
story readers in at least two senior service centers by December 1997.
A Children's Librarian will initiate the provision of"theme bags" to area children's daycare
centers by July 1997.
A Adult and family program offerings will include at least seven "interest focused"
programs, one parenting program and four literature-based programs each year beginning
July 1996.
A Adult Librarian will plan and promote at least one ESL program each year beginning July
1996.
A Readers' Services staff will use Tigard Public Library circulation statistics, library collection
data and other information sources to determine high-demand subject areas and design
programs based on this information beginning July 1996.
A Circulation staff will distribute library events calendar with first "Weekly Update" of each
month to promote programs internally beginning July 1996.
A A Circulation/Readers' Services team will review and select library informational materials
for revision to meet the needs of non-English speaking library users by September 1997.
A All library programs and events will be posted to both City and WILI e-mail by the staff
member responsible beginning July 1996.
24
A, To better utilize staff knowledge, talent, and expertise, all library employees may arrange
with their supervisor to assist Readers' Services in developing, preparing, and promoting
library programs beginning July 1996.
A Minutes of all divisional meetings will be available to all library employees beginning July
1996.
A cross-divisional team will be created to identify topics for library-use classes that will
include information on ail library functions. These classes will be presented in a series,
twice annually beginning Fiscal Year 1996/97.
Selected Activities Related to Goal VII:
A Library staff assigned as liaisons to various community organizations will facilitate making
information from those organizations available through the library's Web Page by
December 1997.
A Computer Specialist will research, design, and implement means of accessing Community
Resource database through the library's Web Page by July 1998.
A Library budget will reflect ongoing support for the maintenance of at least three public
access Internet workstations by July 1997.
A Volunteer Coordinator will work with Department Secretary to train volunteers in the use
and upkeep of the WILT Community Resource Database beginning July 1996.
A All library employees will receive information about and/or training in the use of the
Community Resource Directory by December 1996.
A Computer Specialist and other library employees will offer assistance to other City of
Tigard departments in the creation of a City of Tigard Web site that will provide links to a
variety of community programs, services, and events, beginning July 1996.
A Library Director will initiate discussion with Tigard/Tualatin School District regarding the
use of school/public library personnel for developing "teacher packets" by
December 1996.
25