06/11/2014 - Notice of Cancellation 01 Completeness Review
for Boards, Commissions
and Committee Records
CITY OF TIGARD
Intergovertnental Water Board
Name of Board, Commission or Committee
06/11/2014
Date of Meeting
I have verified these documents are a complete copy of the official record.
Judy Lawhead
Print Name
S1�, .11111r
12/23/2015
Date
Intergovernmental
Water Board
Serving the residents of Durham, King City, two-thirds of Tigard, and the Tigard
Irlater District
MEETING
CANCELLATION
NOTICE
Notice is hereby given that the Intergovernmental Water Board
meeting scheduled for June 11, 2014 at 5:30 p.m., in the City of
Tigard Public Works Building, 8777 Burnham Street, Tigard,
has been canceled.
Q Leslie, Legal/Newsroom, Tigard Times (lfaxon@commnewspapers.com)
Q Geoff Pursinger (gpursinger9commnewspapers.com)
Q Newsroom,The Oregonian (n ewsroomgoregonian.com)
Q Listings Department,The Oregonian (*stings a a,oregonian.com)
Q Amy Wang, The Oregonian(awan oregonian.com)
Q Editor, The Regal Courier (editoratheregalcourier.com)
Q The City of King City (Fax No. 503-639-3771)
Q The City of Durham (Fax No. 503-598-8595)
For more information, please contact Intergovernmental Water Board Recorder
Judy Lawhead at 503-718-2408 or judyl@tigard-or.gov.
City of Tigard
Memorandum
To: Intergovernmental Water Board Members
From: John Goodrich, Interim Assistant Public Works Director
Re: Summary Report—Portland Water Bureau Boil Water Advisory
Date: June 3, 2014
On May 23, 2014, a boil water notice was issued for all customers of the Portland Water Bureau
including: Burlington, City of Gresham (North of I-84), Lake Grove, Lorna Water, Palatine Hill,
Rockwood PUD, Tigard Water Service Area (including Durham, King City, and Tigard Water
District), Valley View and West Slope Water Districts.
On May 24, 2014, Portland lifted the boil water notice after 63 water quality samples, including
nine samples from Tigard, were negative for bacteria.
Over a three-day period, Portland detected both total coliform and E. coli bacteria in routine
samples for May 20, May 21, and May 22. None of the repeat water quality samples confirmed
the presence of bacteria, but the Oregon Health Authority directed Portland to issue the boil
water alert.
Tigard collected 24 routine water quality samples during this period, and all samples were
negative for bacteria. Another nine samples representing different areas of the Tigard Water
Service Area were processed on Friday, May 23. All of these additional samples were negative.
Tigard was notified of the boil water advisory at the same time as the media on Friday morning.
City administrative offices are closed on Fridays; two staff members were called in to handle
public communications and staff phones. Field staff, who work on Fridays, was reassigned to
assist in taking phone calls from concerned customers. Staff contacted the Washington County
Public Health Department regarding food services and hospital notification. A banner was
added to the city web page providing information regarding Portland's issuance of the boil water
advisory.
The boil water advisory affected 667,000 people. This was a major regional news event, with
media saturation from 11 a.m. on Friday until the advisory was lifted. As the agency in charge,
Portland requested that they provide communications for the boil water advisory, including
public notifications, media press releases, FAQs, and talking points for concerned citizens. This
included using the public alert system.
The city did not utilize its CodeRed reverse 9-1-1 public notification system. Staff made an
informed decision not to use the notification tool based on the following:
• Portland Water Bureau issued the advisory and was responsible for communications.
• Massive media attention including TV, radio, and internet provided information.
• Tualatin Valley Water District and City of Tualatin were not affected. Issuing a CodeRed
alert may have provided misinformation to customers on the boundary of these different
water agencies, or added confusion regarding who was affected.
During the boil water advisory event, staff received numerous phone calls, emails, and text
messages commenting on the lack of a CodeRed notification. Staff provided an update to City
Council on May 27. Staff provided information regarding the boil water advisory, including the
reasons regarding not using CodeRed as a communications tool.
Based on feedback from both the public and the council, Tigard customers and residents have a
higher expectation of public communications since the CodeRed notification tool was last used.
Therefore, public works will develop protocol and training to ensure that the tool is always used
in the event of a boil water alert or water quality advisory.