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04/14/2005 - Packet AGENDA TIGARD LIBRARY BOARD THURSDAY, APRIL 14, 2005 - 7:00 P.M. TIGARD PUBLIC LIBRARY—CONFERENCE ROOM 13500 SW HALL BLVD. TIGARD, OREGON 1. CALL TO ORDER Turley 2. ROLL CALL: BURKE DIAMOND KASSON KELLY LIDMAN SMITH THENELL TRESTIK TURLEY 3. Introduction of Robbin Gaebler Barnes 4. Approve Minutes of March 10, 2005 Turley 5. Agenda Additions and Deletions Turley 6. Call to the Public Turley 7. Monthly Report for March 2005 Barnes 8. Strategic Plan Update Barnes 9. Review of Meeting Calendar Barnes 10. WCCLS Barnes 11. Library Budget and Operations Barnes 12. Board Communications All (Reports from Board members on community and citizen activities) 13. Other Business All 14. Adjournment TO ENSURE A QUORUM TO CONDUCT BUSINESS,PLEASE CALL CONNIE MARTIN OR MARGARET BARNES AT THE LIBRARY (503-684-6537), IF YOU ARE UNABLE TO ATTEND. Agenda items for future meetings: hAdocs\connie\Iib-a TIGARD LIBRARY BOARD MINUTES March 10, 2005 Call to Order: 7:02 p.m. Roll Call: David Burke, Marvin Diamond, Sue Kasson, Brian Kelly, Ruthanne Lidman, Jan Thenell (left at 8:OOpm) and Suzan Turley. Staff: Margaret Barnes and Connie Martin. Agenda Additions and Deletions: - City representatives present to give background information on Committee for Citizen Involvement and request representation of the Board. - Downtown Task Force representative present to give update on downtown improvement plan. - Move Library Board joint discussion with City Council to end of agenda. Committee for Citizen Involvement—Associate Planner Duane Roberts and Director of Community Development Jim Hendryx were present to give background information on the role of Committee for Citizen Involvement and invite a Library Board member to participate on CCI. Resolution No.05-04 was distributed and states membership to CCI is to include representatives from City active boards and committees and future neighborhood organizations. The CCI provides public active involvement of land-use and non land-use issues. Some topics for CCI involvement is with the City's web page, neighborhood organizations, downtown revitalization plan. The Board will choose a representative for the March 17 CCI meeting and will discuss ongoing representation at a future date. Downtown Task Force— Downtown Task Force member Sue Wirick and Jim Hendryx on behalf of the City, were present to provide the Library Board with .an update on the downtown revitalization plan and gain input on the project. The downtown plan provides changes and improvements to the core area of the City for 20-30 years, building on its natural environment. Sue Wirick briefly reviewed and provided information on the seven areas of the plan: District 1 — Down Town Main Street area District 2 — Entertainment District (community plaza, Farmer's Market) District 3 — Commercial Street District (heavy industrial and transit center) District 4 — Regional Retail. District (smaller retail) District 5 — Hillside (Hall Blvd.) Residential District District 6 Civic District District 7 — Fanno Creek Residential District The next meeting, after all community dialogs are completed, is scheduled for April 23. At this meeting a mechanism to fund the plan will be discussed. Minutes: It was moved by Thenell and seconded by Kelly to approve and accept the minutes of February 10, 2005. Motion passed unanimously. Call to the Public: Jim Hendryx, Director of Community Development for the City of Tigard, Duane Roberts, Associate Planner for the City of Tigard, Sue Wirick of the Downtown Task Force. February Monthly Report: Barnes reported the annual survey went very well with 2,832 patrons responding. Sunday hours was clearly the most requested if hours could be added. Comments generated from the survey were encouraging as patrons expressed service at public service desks ranked favorably. Circulation continues to increase as does new patron users. The adult and children's staff offered several classes and workshops. The new Spanish storytime is doing well. Strategic Plan Update: Draft goals and objectives have been reviewed by consultant Jeannie Goodrich. The goals and objectives will be brought back to the Board when they are more formalized. Staff is developing activities for the goals and objectives. In late April or May a finished five-year strategic plan should be ready for distribution. The five-year plan will be presented to City Council and will also be available on the City's web page. Approval of Policies: The Board briefly reviewed the changes that were noted in February to the Study Room Use Policy, Library Borrowing Policy and Cell Phone Use Policy. The City attorney also reviewed these policies and found no questions. It was moved by Kelly and seconded by Diamond to adopt the policies presented and forward them to City Council for approval. Motion passed unanimously. Board Communications: Lidman suggested that signs for the library survey be provided in Spanish to encourage Spanish speaking patrons to fill out the survey. Other Business: The Board discussed representation to the Committee for Citizen Involvement. Sue Kasson will represent the Board at the March 17 meeting, but that ongoing representation of the Board will be discussed at a later date. Discussion of March 15 Joint Meeting with City Council: In preparation for the joint meeting with City Council, the Board reviewed and discussed talking points and visuals. The Board will highlight the library's overall operations, results from the recent patron survey, various programs for adults and children and provide an update on the Strategic Plan. Adiournment: The meeting adjourned at 8:26 p.m. The next meeting is scheduled for April 14, 2005 at 7:00 p.m. in the Conference Room at the New Tigard Library, 13500 SW Hall Blvd. WORK-INDICATORS MARCH 2005 MARCH ' 4 MARCH 2003 Circulation Total (from WCCLS) 70,747 60,679 63,421 (Self-Check machine) 5,415 3,*152 4,241 Days of Service 31 31 31 Average Daily Circulation 2,282 1,957 2,046 Hours of Service 262 272 299 Materials Circulated per Hour 270 223 212 Increase in Circulation +17% -4% +2% Materials Added 2,299 1,770 1,727 Materials Withdrawn 980 1,826 1,282 New Cards Issued 714 407 338 Cultural Passes Program ' 378 (YTD) 511 (YTD) 435 (YTD) 62 (Month) 89 (Month) 64 (Month) Adult Programs 134 80 155 (Number of sessions) (7) (6) (6) Preschool Story Time 141 199 118 (includes Pajama Time) (Number of Sessions) (4) (6) (2) Toddler Time 148 149 165 (includes Book Babies) (Number of Sessions) (3) (7) (4) Special Programs 517 138 129 (Number of Sessions) (16) (3) (5) Children's Computer N/A '65 100 Word Processors(stand alone) N/A 155 188 Internet Access Station Users 10,277 6,478 6,387 Hours of Use 6932 2601 2,499 Typewriter Users N/A 7 8 Visitors (Gate count _ by 2) 34,810 25,173 26,455 Increase in Visitors +32% -.05% +.02% Fines/Fees Collected $7,886.31 $6,526.95 $5,642.02 NIA-Have not begun counting these machines as of this date. Tigard Public Library Adopted by the Tigard Library Board March 10, 2005 CELL PHONE POLICY The Tigard Public Library provides an environment conducive to study and welcoming to all users. Further, the Tigard Public Library is dedicated to providing access to knowledge and information through reading, writing and quiet contemplation, and providing for patrons that right to use materials and services without being disturbed or impeded. Therefore, the use of cell phones and similar wireless communication devices is not permitted within the Tigard Public Library by public or staff, except in designated areas: • Main Lobby of the building where the coffee bar is located • Staff Room i Meeting Rooms/Study Rooms (groups using these rooms may set their own guidelines) and • Any area outside of the building Inappropriate use of such devices is considered disruptive behavior. This policy will be enforced under the Library's Patron Guidelines. The Library reserves the right to ask patrons to leave the building if they are using cell phones in restricted areas or disturbing others in any area of the building. Adopted by the Tigard Library Board March 10, 2005. Tigard Public Library Adopted by the Tigard Library Board March 10, 2005 Library Borrowing Policy Borrowing periods, limits, renewals and reserves Borrowers must have a valid library card to check out materials. (A driver's license or other appropriate identification may be used on occasion if the card is forgotten, but should not be used as a permanent substitute for the actual library card.) In order to provide for the efficient and equitable circulation of materials, the library sets the policies regarding length of loan for various materials; limits on the number of items that can be borrowed; renewals and reserves. a. Equipment disclaimer The library assumes no responsibility for damage caused to a borrower's audiovisual or computer equipment. b. Length of loan The Tigard Public Library sets the borrowing period for all materials borrowed and reserves the right to set limited loan periods for particular types of material. Tigard Library will honor borrowing periods set by other loaning libraries. c. Limits Limits may be placed on the number of items checked out per patron in order to give access to library materials to a greater number of patrons. d. Renewals Items may be renewed for up to two (2) renewal periods. Items that are on a waiting list for other patrons may not be renewed. Items may be renewed through the online catalog, by presenting them at the circulation desk, or by phone.. Items long overdue are set to lost status and may not be renewed. e. Holds (Reserves) Patrons may have up to 50 hold requests. Tigard Public Library allows most circulating materials to be placed on reserve. IV. Fines, fees and replacement charges Library material is loaned without charge for a defined loan period. Material retained past the loan period is subject to overdue fines. Tigard Public Library Tigard Public Library Adopted by the Tigard Library Board March 10, 2005 charges- overdue fines in order to encourage library users to return materials for use by other patrons. Patrons are charged fines for material that is overdue, beginning the first day after the due date. Fines are not charged for days that the library is closed. The charge for lost or damaged material is the replacement cost of the item plus the processing charge. The processing charge is intended to help offset the labor and materials cost involved with processing a replacement item. If a patron has paid for a lost Tigard Public Library item and recovers and returns the item in good condition within sixty days, he/she will be entitled to a refund for the price of the item, minus any other charges. Charges are not assessed for minor damage or general wear and tear. Charges will be assessed for damage beyond normal use and that is.obviously the patron's responsibility. This includes items that are marked, cut, wet, moldy, scribbled on, chewed, melted, have foreign materials on them, or missing parts that affect the use of the item. Items that are damaged and need to be withdrawn from use will be charged the full .price plus processing charges. Items that are damaged in a way that will shorten the useful life of the item but that can still be used will be charged up to one-half the price of the item. Patron account charges must be paid within one year of assessment and remain below $10.00 total in order to remain in good standing. Borrowing privileges for accounts that are not in good standing will be suspended until the charges are paid. Patron accounts with at least $25 in fines or lost material charges may be turned over to a collection agency 49 days after the due date. Accounts referred to a collection agency will be assessed an additional fee to cover the agency cost. Tigard Library charges overdue fines and processing fees according to the fine structure of Washington County Cooperative Library Services (WCCLS), These charges are detailed in Borrowers Schedule of Charges. Adopted by the Tigard Library Board March 10, 2005. Tigard Public Library Adopted by the Tigard Library Board March 10, 2005 STUDY ROOM USE POLICY The Tigard Public Library provides three study rooms for use by individuals and community non-profit groups. When not in use for library activities, the rooms are available under the following guidelines approved by the Library Board, and the general Library Use Guidelines. The Library Board neither approves nor disapproves of content, topics, subject matter, or points of view of individuals or groups using the study rooms. Rules • The rooms are available for non-profit, educational, or cultural groups of up to six persons, or for individuals who wish to study. • Rooms are available on a first-come, first-served basis. • The rooms are available during the hours the library is open. Use of the rooms must end at least 15 minutes prior to the library closing. • Activities in the rooms must not be disruptive to others in the building. • Activities occurring in rooms must not violate any City of Tigard ordinances or state statutes. • Rooms and furnishings must be left in their original condition. Reservation Procedures • Rooms must be reserved by sign-up at the main Reference Desk. Sign-ups may be done in person or by telephone. • Rooms may be reserved up to one week in advance. • Identification such as a Student I.D. card, Library Card or valid Oregon Driver's License or Oregon State I.D. card is required for reservation of a Study Room. The card will be held during the use of the Room. • Maximum reservation time for groups or individuals is two hours a day. • Reservations will be held for up to 15 minutes after the reservation beginning time. Tigard Public Library Adopted by the Tigard Library Board March 10, 2005 • Users must check-in at the Reference Desk before using a room. Rooms are kept locked when not in use and can be opened only by library staff. • In order for users to retrieve their identification, they will be asked to sign-out at the Reference Desk when they have finished using a Study Room. City Liability All groups or individuals using the Library study rooms agree to take appropriate measures to protect, indemnify, and defend the City, its elected and appointed officials, and all employees against any and all claims as a result of persons attending any function at the facility. This provision includes any expenses incurred by the City defending any such claim. The City, its elected and appointed officials, and all employees will not be held responsible for any lost or stolen articles as a result of persons attending any function in the building. User Liability The City recognizes that a certain amount of wear will occur to the study rooms over the course of normal use. However, in the event the maintenance guidelines are violated, the user will be liable for the following charges: 1. Repair or replacement of, equipment or facilities .damaged due to neglect, vandalism or misuse. 2. Cleaning expenses incurred to clean up the room if not left in the same condition as found. Adopted by the Tigard Library Board March 10, 2005. epi r a1`�:s:'i'�*...`P`S$ «..,«'��.««.ee�K;xs�Yn^.»ws">s�M.€2'. •a5`v",e``��z w:�:+' '�w',',�.'a,>s�:kYSFz<..`E' <':��."u'a:. .<c«x1&.�€ap:•i�sC`'s-.•"Hsi.•'•T€A�rsa4:>�n.;a4'`�- .:iww:r�z� a',cry'�.2�"s"sS�,:Xi'a;: COMMUNITY ARSHOT . :0s . r,&: sf"s,•.'x-e 2''. .f;."�''o ..s:..;%. „,fie. .401 ,, assn �> 3 z .`nd•�V '�,k;. `'`�,�,•t.�.'::�°r:' '°�F Asa= ,kms :Yri „f r`, ss•," s.,,.::,. =�'?'e*M, yy:.• ,Fad fid t� ..•.��a's 3k `"'Tni t- ROGER JENSEN/THE OREGONIAN Reading Dr.Seuss across America:To celebrate Read Across America Day,Janet Weber,a librarian at the Tigard Library,breaks out "Green Eggs and Harri'to read to children Wednesday.The national event celebrates what would have been the 101st birthday of Theodor Seuss •Geiser,author of the classicDr.Seus-s children's books. ' Tigard Public Library temporary.Sunday hours..Wheth- er they will become permanent o p y g once again depends on.the TTGARD—The Tigard Public 2005-06 budget,Which city de- Librarywill be open from 1 to 5 partments are developing. p.m.Sunday,temporarily restor- Virtually all cities,around Ti- . ing service on a seventh day. gard•have.Sunday library hours, No brass band will march but their midweek hours vary. through the stacks,which wouldn't be appropriate for a li- brary,anyway,No silent balloons will bob through the open doors, either,library director Margaret Barnes said. "We don't have a budget for it," she said: : - Tigard has been without Sun- day library hours since August 2004,following-the defeat of the Washington County library oper- ational levy. Tigard library patrons asked for arestoration of hours,however, and the city received permission from a Tigard family to use funds . from a bequest from Grace Tigard Houghton.A former teacher and library volunteer,Houghton died in 1998 at age 97 and left$816,000 to the library. The City Council approved the In 'library- 's new chapter, o� more peopleF71 1001D check it- out '.s.iz:..;,_�..a �':��c�'.n:��'«F:��.tas�b..,._a�'i:kx�s:a§t„a�.: t�'�..��'�:�x��: A'�«„«'�><:N�.;a:.�v,5�.�.,.�.•A�::..:.:'�'a?4_� Use jumps 31 percent at Tigard's . ^ spacious new branch on Fanno Library: Tigard voters approved a $13 million bond measure in May Creek, despite shorter hours in Book lovers 2002, and construction began in the wake of a failed county levy July 2003. In addition, the library welt for doors received private donations in- By JANET GOETZE cluding an $800,000 gift from TxE OREGONIANGrace Tigard Houghton, which TIGARD—The Tigard Public.Library to open Sunday was used to build a reading room with a fireplace. has cut its hours and is busier than ever . The 48,000-square-foot library in its new, larger building, according is Continued from Page DI borders Fanno reek on 14 acres figures delivered to the city council this week by the library Advisory Board. of natural space and replaces aHowever, operating funds have 13,000-square-foot building locat- The new building, at 13500 S.W, Hall declined in the past three years, ed across Hall Boulevard in the Boulevard, is more than three times the . Barnes said. city hall complem size of the old one, which was next to With the restoration of Sunda 0 City Hall. y hours, the new.building is open Janet Goetze,;503-294-5917; From August 2004, when the new building opened,to February 2005,more 58 hours a week. janetgoetze@news.oregonian.com. than 201,380 visitors were counted. That's an increase of 31 percent from the 153,655 visitors to the old building during a comparable span of months in the 2003-2004 fiscal year,said Marvin Di- amond,a library board member. Checked-out materials increased nearly 15 percent, from 371,121 to . 423,538,_during the same period, Dia- mond reported. The library reduced weekday hours and eliminated Sunday hours after a Washington County library.levy, which pays some operating costs at city librar- ies,failed in May 2004. However,more than.70 percent of pa- trons responding to.a recent survey said they wanted Sunday hours,said Library Director Margaret Barnes. Barnes juggled the schedule to open for four hours on Sundays from March 6 through the end of the 2005 fiscal year in June. About 40 people were waiting at 1 p.m. March 6 when library.employees arrived to open the door,Barnes said. . More than 460 people visited the li- brary on the warm Sunday-afternoon and checked out more than 1,200 items, she said. Last Sunday,people also were waiting _ at the door, Barnes said. More than 440 visitors were counted, and they checked out more than 1,175 items. The Tigard library was open 69 hours a week during the 2001-2002 fiscal year. Please see LIBRARY,Page D2 TT ® The Times March 24, 2005 l'A17 'u 's D 1n N ep Lt r. or -V b"r%ummg ew S . Ste Patron and check-out numbers public art on display." all kinds of events for children, such as was a need,a want and a desire for more people filled out the forms compared to are'increasing by leaps and. Now that.the new library has been story time. The user.population has hours," Kasson said. "Of the responses, 1,265 the previous year. The forms were open for six months,there are statistics to increased so much." 71 percent requested Sunday hours. On available in both English and Spanish. bounds despite limited hours of compare it with the old library from the One of his favorites is a program in March 6 and 13, there were 905 people "Forty-nine percent said they had operation .. same period last year. which children can read to certified who didn't go to church. On March 6, used the library four or more times in a "I never thought I would be talking "reading-helper"dogs. there were people waiting at the front month,"Smith said."We have had a con- By BARBARA.SHERMAN. about these numbers," said board mem- "For the adults, there's technology door for it to open as there were on ,> Stant increase in the rating of our library, Of the Times ber Martin Diamond. classes and historical presentations, March 13. There was a 31-percent increase in 'Kelly said. "We try to engage the com- "There were 30 to 40 people each with 75 percent.saying it was excellent' TIGARD — Tigard Public" Library. visitors,or 200,000 people coming to the munity. The programs draw people in. time. The numbers are as high as at the Councilor Nick Wilson asked about patrons have spoken, and they love their new library.Use ofthe reference desk is Thank you for all your support." old library.On March 6,there were 1,211 the use of'the large Community Room library. up 70 percent or 60,000 people, and Board member Sue Kasson told the check-outs, and the gate count was 464. and the coffee bar in the lobby. Several. Library Board, members activity at the check-out desk is up 14 council that since the library reopened on That equals 116 visitors per hour. On "The response is excellent to the cof- updated the City Council at its March 15 percent or 420,000 items. Sundays beginning March 5, even more March 13, there were 1,176 check-outs work session on the use of the new $12 The number of audio-visual and relat- people have streamed into the library. and 110 visitors per hour." fee bar,' Turley said, and interim City million facility that opened last August ed materials checked out increased 26 Despite budget cutbacks due to the Mayor Craig Dirksen commented, "I Manager Craig Prosser added, "There is on Hall Boulevard and how all the num- percent or 260,000 items. failure in the .May election of the kind of expected maybe the first Sunday pretty strong use of the Community bers on usage have gone through the roof, "All of us appreciate your support to Washington County Cooperative Library would be quiet,and maybe by the second Room:" literally speaking. get us to this point," Diamond told the System levy, which resulted in fewer Sunday,the word would be out." Councilor Tom Woodruff commented, "People are thrilled," said board council."I walk into the library and won- open hours at the library, the family of Kasson added, "The computers were "It's obvious people like to see the library Chairwoman Suzan Turley. "They love der where all the people are — all that Grace Tigard Houghton agreed to the booming—it was like a regular day with „ the drive-up book drop, and we love the space absorbs them." spending of$26,000 out of her$800,000 a full operation." open seven days a week. community support. We have 31/ times .Board member Brian Kelly added, bequest to open the library on Sundays Board member Jane Smith told the Library Board member Ruth-Anne: the space of the old library and lots of "The program events are the bedrock and for four hours through June. council that during the recent survey of Lidman helped with the presentation to rooms for people to use:There's also the life blood of the community. We feature "Our survey demonstrated that there library activities and operations, 2,038 the council. t C a S travel lecture S SApril TUALATIN = The Tualatin Come experience exciting adven- . with a parent. No registration Presented by the Oregon refreshments.' sign-up. Public Library has scheduled its tures in New Zealand.Learn what required.Presented in part by the Department of Forestry in the ® Community Rhythm ® Friends of the Library. spring 2005 travel lecture series . the country has to offer and find Fred Meyer Foundation and Mastodon Room.Covers the basic Circle:7 to 8 p.m.,Tuesday,April Meeting: Noon, Thursday, April for April. 'out why New Zealand has been Friends of the Tualatin Library. parts of a tree and its inner work- 17,Mastodon Room.Ages 10 and 21,Mastodon Room. All the Tuesdayclasses begin dubbed the adventure capital of E Homework Center ings with hands-on activities,such up. A rhythm circle is a group ® Friends of the Library at 7 p.m. in the Tualatin City the world. Open when school is in session as constructing a tree model and improvising music on drums and Book Sale: 10 a.m. to 4 p.m. ; Council Chambers, 18884 S.W. Suzanne.Moore is an,avidtrav- from 3:30 to 6 p.m. Monday "bore to the core of the matter." other percussion instruments. Saturday, April 23, at Tualatin.` Martinazzi Avenue, directly. eler, and her familiarity includes through Thursday in the For grades 3-6. Facilitator Josh Mann will guide Haggen Food and Pharmacy,8515 across from the library.'No regis- places frequented by tourists, as Mastodon Room.Grades 1-6 wel- E The Habitat that Trees the musical experience. S.W. Tualatin-Sherwood .Road. tration is required.Please call 503- well as off-the-beaten-path loca- come..Call 503-691-3071 to regis- Provide:(1:30 to 2:30 p.m.).Take ® Kids Craft with Flowers Sponsored in part by Haggen and 691-3071 'for more information. tions and local connections: ter. Sponsored in part by Umpqua 'a closer look at animal habitat and by Bert Cardwell: 7 to 8 p.m., Starbucks. Here is the schedule. 0 April 26, Live Your Road Bank. clues that forest creatures leave Wednesday, April 20, Mastodon For information on any pro-.' 2005 FWR ,, , `exy`0 � �' � •„ ��+kj`a-�; +s �� + � � ��..'�� rn � y,,f��aF�� ''y �k �r �r I -All a �a "^w ,r :� � r ,•� ° •'i�r ,. d� pr� �i°�'�� a �� .r d� vv. � `!"f,F�s.�� Y�,en��; JR, R w okY � � ,� !'" � -�"..• �4 ..y�yi � � L u4Nhr 3„�{, r {� g 'nr* �' � ,p ".4 a� e ,t i �� irs'' Ni {yuf&� � �'t�4 � n +7rd. '»�ra •1� lW�;�'. a t igtM, "'.d` �i�, s ��. r ,� tn. `i$•``�r * 't'}rva '"ytr a' s a ��, �R �.yew../ n�. �y'r x- a� y� r �" 7yet� ,1 r �, �.� �✓ n�f`.,r r ��Fx ry.1x,�r^ k�'�. d ------------',W, 91l,•F^ '`" y A (fie Ell ", ,yK i 5 s lr" l =`A "'}"� F j ■..�• s tYib�s•.�T..r C., pre r".f` J1 A k.,.,a k RY y - q�y'Y�Q 11,011 � .v fial�' � d � g-, G Xp oda oti a t W+I `', T.14t '"�'. x+�fi,� �'' '� �`w+�b 4 � �r � �5•" r � �� *� ��r"r �'al 1 Nil. .:_ l '`,�Y�� ",k„V§',�8��3s < w•i s ,r k 'r�� 'p `` s`"�5.��+ ^6'� �4 4 ��.i � '�� r r„ n r " "' 72; 4� i 44 +T r> � l' } IAN # !1 r� s . TIGARD. PUBLIC LIBRARY 13500 SW Hall Blvd., Tigard, OR 97223 STRATEGIC PLAN 2005-2010 MAPPING THE FUTURE* APRIL 2005 April 2005 To the Tigard Community: You hold in your hands a compass. Instead of a needle and magnet, this compass is made of paper and ink. Like a magnetic compass,*it pro- vides guidance and direction. Unlike a magnetic compass, this document was created from the vision, creativity and imagination of your friends and neighbors. Mapping the Future, the Tigard Public Library's five-year strategic plan, sets forth an impressive vision to help the community benefit from this information-rich institution in our Information Age. The plan seeks to antici- pate citizens' needs and provide solutions to help people flourish in the years ahead. With the new facility less than a year old, this strategic plan comes at a timely moment in the life of the library. The new building offers the com- munity an array of services and resources. The strategic plan creates op- portunities to make the most of those resources. The Board has been delighted by the community's response to the new library. Month after month since it opened, it continues to break records for use and circulation. Based on the remarkable number of new cards is- sued, the new library is attracting new patrons daily. We believe the strate- gic plan will only enhance the library's usefulness to the community. Because many citizens were involved in Mapping the Future, the re- sults reflect community needs and wishes. The Board would like to thank those who participated in this process. We hope you, too, are pleased with the results. We welcome your feedback on the plan and hope to see you in the library! Sincerely, sus �an& M The Tigard Library Board Table of Contents Introduction ....................................................................1 Tigard Library Mission Statement & Values ............................2 Service Priorities ..............................................................3 Current Topics and Titles .......... ... ... . . ..... . ...... ........ .. . .. . . .4 General Information .. .... ... . ..... . .. .. .. . . ... . . .5 Commons ...... ....... ... . ...... . . .......... . . . ..... . ....... ...... . ... ... .5 Information Literacy .... ....... ... ..... ... . . . .. .. .. ............. ....... ..5 Cultural Azvareness .....................................................5 DidYou Know? ...............................................................8 Charts ............................................................................9 than two years later,the community set In'August 2004 patrons foot in their new library building. The were encouraged to"Expand Your Grand Opening represented the end of World" at the new Tigard Public Li- the quest for a new library. brary. The Library's grand opening rep- It also represented an auspicious resented a crossroads for the commu- beginning---the inauguration of a new nity---an ending and a beginning. relationship between the community For the first four years of the new and its library. That relationship has millennium,the community's focus was warmed quickly. People became so on the need for a new library. The exist- comfortable with their new library,they ing library resembled a child's favorite dubbed it"Tigard's Living Room." teddy bear---still near and dear to the h4p,P n� -�l+c l`.AvP4, community's heart but a little dog-eared In 2005,Tigard residents learned from all the love. Shelves bulged with to expand their world in their new Ii- books. Seating was at a premium. Long brary. A new library requires a new waits for computers caused frustration. plan to become 4;1 centerpiece of the Book carts created an obstacle course. community. This strategic plan outlines "Space" was a foreign concept. how the library can help people succeed � �Bloc prir�t{� ��ew 4bcAr� in a fast-paced,information-driven soci- In 2000 committed citizens, ety. It emphasizes the library's role in elected officials and city staff began an keeping people current by providing extensive effort to educate the commu- information in a variety of formats. By giving people the tools and skills to find pity about the constraints of the library. the information they need, the library For every book that was added to the shelves, another one was removed. can assist them in expanding their worlds. The new strategic plan,will The library's strategic plan com- help guide Tigard library users to those pleted in 2000 reflected the focus on the new worlds. growth and additional space. It was en- titled Blueprint for Tomorrow. In 2002, This document, Mapping the Fu- tore, sets the course for the Tigard Li- Tigard voters expressed their support for the library by passing a bond meas- brary's journey during the next five years. ure to build a new one. A little more Tigard Public Library MISSI ® NI STATEMENT The Tigard Public Library serves the Tigard community by promoting VALUES reading and providing access to materials in all formats to meet espect a variety of viewpoints Rand opinions and make them residents' informational, cultural, available to the public in the educational and recreational needs. interest of promoting a healthy democracy. The Library fosters lifelong learning and provides an array of programs E ncourage library users to become and services to encourage the comfortable in using information in a wide variety of formats and development of well-rounded citizens. to instruct them in using new technologies for information gathering. Assist patrons in finding the information they want, and when they want it in a form that is most useful to them. Develop partnerships with the community to ensure that library services truly respond to the needs and desires of Tigard residents. SERVICE PRMORITIES Based on the model detailed in the After the citizen committee met, book The New Planning for Results library staff developed goals and by Sandra Nelson,Tigard's strategic objectives to flesh out each of the plan was developed with considerable service priorities. Staff then. citizen involvement. A committee developed activities to achieve those representing a broad cross-section of objectives. the community held two meetings in November 2004 and January 2005 to The date in parentheses after each create the framework for the plan. At objective indicates target completion the fust meeting the citizen committee date. Objectives may be achieved analyzed Tigard and developed a before that date. In many cases the community vision. Committee tasks will be ongoing. members then identified what was needed to allow Tigard to achieve that vision. At the second meeting the committee examined the role the library could play in Tigard's community vision. Several Service Priorities were identified. They are listed in this document in order of importance as determined by the committee: 1. Current Topics and Titles 2. General Information 3. Commons 4. Information Literacy 5. Cultural Awareness ; SERVICE P R.1 0 CURRENT TOPICS AND TITLES: The Tigard Library will help fulfill the community's appetite for information about popular cultural and social trends and their desire for- satisfying recreational experiences. 7.: n� a „ra"..03, 4 Mrrs.., :r 'ss:e m 't a +xGOa12o ,? fy? a 41 1 01 � �� r ti �i3 People �ntiT�gard�well�ha�e�current , ,��Pe_ople�inTigardwwihlf,nddisplays,:: ' " ` " Libra` virebsites and�nnt popular�mater�als Ana varoety „^ ry � P ti of+formats and=languages<and��n x w t resources desi"9ned toameet their`,; €II.rk rM su4f�c�entjquant�ty�to meet�the�r ,fexpresse^d,interests in�current ._ n .. _...: _...._ .,4r�l.N>nv..kt .., r i:�.,+ �1*•i.�� .Je,�'�. SRT`-2.4M� .. .��T..�v.ca��cRY..Fyn» .. OBJECTIVES OBJECTIVES 1) To meet the demand for popular 1) Begin accompanying 90% of items, develop a plan for each library programs with special format to specify how many displays and promotions that copies of a popular title will be feature our various collections. purchased,based on the number (FY2005-06) of patron requests on that title. (June 2006) 2) Redesign new adult materials' display area using face-out display 2) Increase the fund allocation to Best shelving, slat-wall shelving and Sellers, Adult and Juvenile Audio other proven merchandising Visual materials in all formats by a techniques. (2007) total of 15%. (2008) 3) Develop a user-friendly format for 3) Increase circulation of materials by , links from the Library's web site to 25%. (2010) information on current affairs and titles for leisure reading. (2008) 4) Increase circulation of Spanish language materials by 25%. (2010) 4) Develop and implement display schedule for 2nd floor areas. (2006) 5). Increase circulation of Young Adult materials by 15%. (2008) 6) Provide access to downloadable Audio Books. (2007) ■■gywp-- _ t Y ',e``//yI�y' /��y� ��,+,+-� ?+ � m -V®Q' 3■ Y M+ ifi .b 'sa4.NS T, e`"'9?`y '. MN P.qG", � �!•'&."'S 6ze 'i�rk.5."A ,"ro zs 1 S srry �v"�„;�� f Adults and you th,en Tigard will ;People usmg0ut,rech SejFrveces t toa v r sta gid have programs avaelable totheenwellha e,,enformatoonfandaeosure �u 'S, � � ��' may}a.3� on topecs of current enterest toy y� =,mater�eals avaelablWAt ltt ern en a, ,."T NT'N - stemulate readmg�for.personalR.." ��vareetyyo,f�formatsNand�languages #e^ �%"'�`�n'kv�f' ��.un��,*�a`�e`h"�msr�,#�s. �, �_;� enjoyment and enrechrt�ent�`~�`,� ,�, � ��and�en��suffeceeg��t,quantet�,es #o �l"�.'�,' meet theer*needs r �, § � �, � OBJECTIVES 1) Provide at least one regularly OBJECTIVE S scheduled Book Discussion group 1) Develop protocols and'procedures for Adult readers. (June 2005) for identifying Outreach patrons interested in current and popular 2) Provide at least one regularly materials. (2006)' scheduled Book Discussion group for Young Adult readers. (2005- 2) Begin identifying Outreach 06) patrons interested in receiving current and popular materials 3) Increase both in-library and through the Friendly Visitor remote-site program attendance service. (Jan. 2006) by 15% each year. 3) Provide Outreach service to native 4) Increase participation in the Youth Spanish-speaking populations, Summer Reading Program 25%. focusing on current and popular (2009) materials. (2007) 5) Increase participation in the Adult Reading Program 15%. (2010) • GENERAL .INFORMATION: The Tigard Public Library helps meet the need for information and answers to questions on a broad array of topics related to work, school and personal life. ) Provide online reference chat service at designated times during Peoplemathelobrary's�service the day and evening. (2008) 77% s"y�"4r. �.i : arearw�ll#have access toJC ull -3 { s"6dxr*-»^A�- WiaS}" S„-- v,�i s. "F*g yxks,fny,g"77rsXsk,�c: x; range of onforrnation resources=to -z111210Z NM C" p, 7ki':.t�,'�r5r'i;.i'`"�f�.s'zt 2``.sj� t�fh',�me.'i'3k?�-' t?�f"yi .'31rPa:.'rb ,meet the�r�educat ontalban�d� ��. �� enterta�nment_needsrelated to ��braryusersw�llhaueaccessf<to ¢amply, work and personal Isfe anexpanded Lrange�ofbot °" f traditional��andelectron�c € resources� � OBJECTIVESr t „ : � .. . ._.+,fi-'�r,..,�r., *o-!rd::;; 4=4n`tiia=.". dx.,,....�'.`r,"_. 've...� .. . 1) At least 80% of library users will OBJECTIVES get the information they need within 24 hours. (Dec. 2006) 1) Provide access to the Internet through the use of personal 2) Answer at least 80% of all patrons' computers via wireless questions to their satisfaction. connection. (2007) (Jan. 2006) 2) Subscribe to three databases in 3) At least 75% of people who use the addition to those provided through WCCLS. (2008) library will get the information they need in the format they prefer. (Jan. 2007) 3) Increase the use of electronic databases,both remotely and in- 4) At least 75/° of people who ask a house,by at least 15% annually. question or need an answer in Spanish will have their 4) Increase the number of library information needs met within 24 users who access the Library's hours. (Dec. 2008) web site by 20% annually. 5) At least 80% of people who use the library on-site will find an adequate number of computer work stations to meet their information needs. (2005) - ee„Yi1. ID .�^<', sE,��o�isXn�1�S ,y�?��'+ � 5r, �sY� a� -�'k kn�>. y � '',y- Youthon Tigard will havetready r� �Seniorcotozens,nthe I�bgra,ry s3 A.t k'eitlht,35'IiS}RA' - ''TOSS �' hwS—t' $� 'baX �.oC'y 3 � ,1 M. ✓! "k.,. q't F” accesszto.mateppals,andjfF14 ti servocce are6wa1lhaVeae S 01 to information �nia �ar�ety of forrxiats; informateon, materials and „€n d.(i x '., �,?�`i.'rXYs9 i& a'XS X`Yi1... }that w Ilfrallo�w them to dei„elop rr prograrnsinavaretyof formats basic researchskalls completeZ that rxeeet their educattonalxand s, homework assignments andFmeet ' � enterta�nment�'needs �� the�rbroader�nformat'on needs- i}�- , zq_.. .. OBJECTIVES OBJECTIVES 1) Create and implement a"Seniors' 1) Increase circulation of youth Page' for the Library's website. materials by 20% annually. (July 2007) 2) Develop and implement a 2) Begin to increase the number of "Homework Help” page on the programs targeted to senior Library's website. (2007) citizens by 10% each year. (2006) 3) At least 75% of youth surveyed 3) At least 90% of'senior citizens will will indicate that they received or find materials, either in print or had access to the information they online form,to meet their needed to complete their - consumer information needs. homework assignments. (Dec. (2010) 2008) COMMONS.: The Tigard Public Library provides an environment that encourages people to meet and interact with others in their community and to participate in public discourse about community issues. l .,k"i* ta � Rr* '� �td .FZy �.�k.� / .V O��£ ■ ~rk ,-, 4, i s oa� �ikPt'w,ariv'�Sy �`Y } + The people of Tegard well-have a � �c�Peo -Tegard�well fentl'�� sz f t 5 rt r+ z- �v � '. s"' k �' S - t ,rv; - 4w, y place to host descusseons and f '. comfort!Nspaces,,m and -. t . �£. ,�. 'r''��E.Yd:3d4+s ,''`Yt' yi��i si�5r^;',. Vit. vareous communety events to u� zaroundFthd lebrary�totmeet theer r S y w v y F r -Art 56 �b�Y a� meet theer�need forcomeiiumty readeng„educateon�and _' -, `'F'. #fit.°' 7� ..� "+ lnteractron Y rk� i. Y enformateon sneedsandprovede 7' _.. k a ,# °Ppoertunesteesfoe community �'�° mtheracteon �� _ �aa ��FY� OBJECTIVES � � +� '� 1) Increase the use of meeting rooms OBJECTIVES by community members/groups by 10% each year. 1) Increase visits to the Tigard Library by 10% annually. 2) In partnership with organizations or individuals,provide quarterly 2) When surveyed, 90% of library displays and exhibits designed to users will say they find library reflect the full range of diversity in signage helpful and easy to the community. understand. (2008) 3) Cultivate at least three 3) Park landscaping surrounding the Community groups yearly to library will be complete with trails promote appropriate activities in and signage designed for the the Library community room and enjoyment of visitors and the plaza. enhancement of the library as a gathering place. (2010) 4) At least 80 percent of people who use the library on site will find the space they needed. (Jan. 2007) �O��t3i ° ds�iN , x pm Fa a ar 4t•,t�}. }"M nSria r; t ' Mx Tigard residents'and; 1ls�tors"wiI �=beiaware of,theLl6rary as�a vital ��Informational and cultaral��"'�� OBJECTIVES 1) Within two months of moving to the city,75% of newcomers to _-- --------Tigard-will-receive-welcome- .- packets, developed in collaboration with other Tigard city departments. (2007) 2) In a survey conducted annually, 65% of Tigard residents will indicate that they know where the Tigard Library is and have used its services (either on-site or online) during the past 12 months. INFORMATION LITERACY: The Tigard Public Library helps address the need for skills to find, evaluate and use information effectively. p p' 2) Provide online catalog searching .GOaIE Al c h { � Y ; € ;3 instruction in Spanish. (2007) -_ t�x� 3 3 - J2ck G��. s'^ '�eui-r t:. The peopl-t Tigard will learn the skolls�needed tW,fond online , 3) At least 85% of patrons surveyed ��nformation resources'� �� '"�, �?� � f will say they were able to find the print information they needed. OBJECTIVES (2009) 1) Increase attendance at Internet = w G' RM searching classes 10% annually. � x T,h�el e, 1 M` p op,eofTigard w�lll'earn': • `� �`� x �p +, .a �"tjf6' to effec�t�uely determ�,ne the: 2) Increase attendance at classes on val�drty andusefulness o�fthe using online database available.on WILINET 10% annually. _ .,z ,. _ fi .. _ ..... .r. 3) Offer monthly Internet searching OBJECTIVES classes in Spanish. (2010) 1) Begin offering at least six classes each year on evaluating websites. 4) Begin an annual evaluation and (2006) update resources for patrons on finding and using online 2) Offer at least four classes annually information. (2005) on consumer information topics. (2010) Goai The peopfi"�' f T"-'- well learn tfie 3) By June 30 of each year, create.a .; ksk�lls yneeded{to find pant' : series of both print and online aids. r information:resources" � „ to help people find the most authoritative resources available on high-demand topics. OBJECTIVES 1) Increase the number of participants in online catalog searching classes by 50%. (2010) P. M .A i 9 ; PZ d_ R' R sal} f HIMMUNMEMINE 0", ks'�-. t us £"�'nfi' '4`51"r.'�: g"}?,. 6"3��-++y^`Sn 1Ilkv � # :c +}.,;, ``. s -,f: { .fisc, .�"F„�, c.„�„$'a ,f' rS-f,gI 'n....... i. §� 1 A fb"12�"s� r� .F T�gard�area�s�en�pr,clt�zensE��w 11� �AlI's ol�aged�ch�ldr�e P�o � gard9 become,skille� -Iffid confidersUin a ; will bessaware o�f7the electron�czw gig,, CCM$ - ;d �'S',M`' k''i�u`e 'tiaia'°ia`t✓i+��stz'':''r `` `':>''.'°r'r :, , us�ng<compute _ sand printw,resources�auaelablepto,:.,. X22 e"44 Aarp,`a''"m' s+t,s.v,7 ae€+ 3�"'"�'k:(t' x t 7i, y' resources�to meet their r, them at the L�tirary Intorde�r toy onformat�on needs meettheer,tnformat�on,�needs'¢or a"" 'M .1 Rnterests 1) Offer monthly basic computer O B J E C T I V E S skills classes for senior citizens. (2006) 1) Provide all Tigard children between the ages of 8 and 15 with 2) Offer annually a minimum of six an orientation to the library and its Internet searching classes print and electronic resources. specifically for senior citizens. (2010) (2008) 2) At least 200 students (youth) will 3) At least 500 seniors will attend a attend a library-sponsored computer class by Dec. 2007. computer class or receive some formal instruction in the use of the library's electronic resources. (2008). CULTURAL AWARENESS: Tigard Public Library will help satisfy the desire of the community to learn more about its diverse cultural heritage and the cultures of others. K GOalra1: 'rh `` z 3 hl 3) Begin to increase by 10% per year x f VThethe number of cultural resources at a �peopleofT�gardwollhave�' {gam`°' ' 'Ra' the Tigard Library,access to commun�tVVs cultural �c g y,such as events"to�broadentheirxr _ k programs, displays, links on the knowledgeof>rT�gard's;ethn�c Library's web site and Foreign toa'-e-�,p & ,a,� des 7 Kdrvers�ty„and tosexplorefand r - � Language books and magazines. �cel�ebrate�cultural,actevitoes�x�� +: 4) In partnership with'the Tigard Area Historical Preservation OBJECTIVES Association (TAHPA), develop a 1) Increase attendance at the library's core genealogy collection cultural programming by 10% appropriate for a medium-sized annually. (FY2005=06) public library. (2007) 2 Highlight at least four different Goals3: d cultural heritagesh each year i'Cor munity aAagedu'cational' through cultural programs, �� bshIIRaip� "art'n,erships displays and/or activities. withit hVT,IgardPublreL�brary „� �ncrease�the communotyss�cultural. i.tv ire e„ ✓t, ^...ns� ",.9rk�t"� '.�»S�c -d. % w'S d►Ilpeople �n Tigard will have ready,access to use semc�es and,f:esources to" g'a�n-ani OBJECTIVES understanding of their own 1) Begin to increase the library's cultaral herotage; as well asmthe community cultural partnerships cultures of others ; z ,A, by 10% each year. (2006) 0 B J E C T I V ES 1) Begin to increase the public's use of the library's local history room by 10% per year. (2006) 2) Increase the circulation of foreign language materials by at least 20%. (2010)