Resolution No. 89-16 CITY OF TIGARD, OREGON
RESOLUTION NO. 4&- �lC
A RESOLUTION APPROVING AN AMBASSADOR PROGRAM FOR THE CITY OF TIGARD AND
DIRECTING IMMEDIATE IMPLEMENTATION BY THE TIGARD ECONOMIC DEVELOPMENT COMMITTEE
WEE&REAS, the Economic Development Committee has developed the Concept of a
COopsrative Ambassador Program with the City of Tigard and the Tigard Area
Chamber of C=mmerce; and
WHA,!AS, the goal of the Ambassador Program is to create a more helpful
environment for business devalopmenl. in Tigard by encouraging both new business
development and expansion of existing busineaaes; and
WHEREAS, ambassadors will provide an additional access point for business
interests seeking information or assistance; and
WHEREAS, the Economic Development Committee is seeking City Council approval
for immediate implementation of the Ambassador Progr-m,
NOW, THEREFORE, BE IT RESOLVED by the Tigard City Council that:
Section 1; The City Council hereby approves the ambassador program as
outlined in exhibit "A"
Section 2: The Council hereby directs the ECono !C Development Committee to
begin implementation of the arabasaador program as 800-1 as
possible.
PASSED: This CC19ea
�= day of -L L?��.Ct-lc. ..x-989.
ATTTEST: i-Mhy r - City-of Tigard
i 6 Cttf''�1
City Recorder - City of. igard
APPP.OVED AS TO FORM:
City Recorder/
�7
Date
EXHIBIT ",A
AMBASSADOR PROGRAM STRUCTURE
Tne Tigard Econ=Lc Development Committee, in conjunction with the City of
Tigard and the Tigard Area Chamber of Commerce is Initiating :gin Ambassador
Program to assist busin6sas development In Tigard. The focus of the program IS
to facilitate the flow of information among business persona, developers, land
cwners, regulatory agencies, and business development organizations.
Ambassadors will also serve ceremonial functions such as attendance at ribbon
cuttinga and grand openings.
GOAL
The goal of the ambassador program is to create a more helpful environment for
business development within the City of Tigard. The program is aimed at
encouraging both new business development and expansion, of existing
businesses.
Ambassadors wail provide an additional access point for business people seeking
assistance who are considering locating or expanding a business in Tigard.
Since ambassadors will be local business persons, they may offer a unique
Perspective of the business atmosphere or development processes in Tigard that
neither the City nor the Chamber can provide. Ambassadors will also distribute
information and provide a link to those resource
questions. people who can answer
RESOURCES
Ambassadors will be regularly provided with current information from the City
and the chamber of Commerce and an orientation Session will be conducted to
explain materials and processes and to answer questions. Ambassadors will also
have a list of contact persons that will be ready to assist. Contact people
will be City staff, chamber staff, other ambassadors, and volunteer members of
the business community who are willing to assist the program as ad hoc
ambassadors. in general, the City and the Chamber of commerce can be viewed as
the main resources for the ambassador,
New ambassadors will be provided with all available materials and be oriented
to the use and meaning of the information. City staff, Chamber staff and
current ambassadors will conduct periodic ambassador meetings where ideas and
experiences can be exchanged. The periodic meetings can be a forum for issue
resolution and provide a vehicle for program modification and improvement.
ORGANIZATION
The lead for this program in terms of providing appropriate and up-to-date
information, maintaining records, and coordinating activities will be the City
through its liaison to Tigard's Economic Development Committee. The main
sources of information will be the City and the Chamber of Commerce. Each will
maintain information that is appropriate for the respective organization and
make that information available to others in the ambassador program. Together
the two organizations have a well stocked library o: reformation concerning
Tigard, the metropolitan area, the State, and business development.
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A volunteer sub-group of the Economic Development Committee will be the
initial group of ambassadors. These ambassadors will involve the city or the
Chamber of Csammerce as appropriate for resources or referrals.
Upon contact, an ambassador will provide what information he or she can
through personal knowledge or using the information provided by the City or
the C;icmbsr. If clarification or further information is needed an ambassador
can contact another ambassador, the City, or the Chamber. The stain benefit for
a business person who contacts an ambassador or accesses the program through
the City or Chamber is that correct information can be obtained from the proper
source in a short time without being passed from one individual to another. The
ambassador will do the work of identifying and collecting the information or
resources needed rather than sending a contact off to follow up a lead.
CONPIDHNTIALITY
Any contacts or requests for information will be held in strict cc'-%fidence.
r41ere will be a record of all contacts maintained by the City. Records will
contain numbers and types of information requested or problems resolved through
this process, but names will be neither recorded nor publicized. A free flow of
information is essential to the success of the program, thus confidentiality is
a necessity.
SDM4"Y
This program is based on thea exchange ofinforwatiors of those involved in
economic activities in Tigard. In order to accommodate the free exchange of
information, the method of contact, sequence of referrals, and other specific
processes will rot baa tightly structured. The recording of circumstances, and
outcomes will be highly structured in order to track program usage, assure
quality control (awake: sure correct information is being distributed), obtain
feedback from program participants, and monitor types or requests that are
made.
Information will b3 regularly updated by staff and presented to the ambassadors
for their use. Current and user oriented information has value for many
different. potential uses. The spinoff effects of the program to the public at
large in terms of a better understanding of the positive improvements which
result from the growth of the community can be very beneficial. Thus, this
program could play a positive role in public awareness about Tigard.
The ambassador program is expected to evolve in accordance to the needs and
desires of the businaas community. The idea is to start small and remain
flexible and responsive in our dynamic economic climate. Ir_ this way, enc: with
the help of a croes-section of the growing Tigard busines3 community, the
program can fill a need now and continue to do so in the future.
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