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Spring 2022�o CITY OF20 — igard 1 SPRING 2022 The City of Tigard provides clean,safe,dependable drinking water to the residents of Durham,King City,two-thirds of Tigard,and Tigard Water District. Questions? Preparing for and Responding to Emergencies The last two years have brought many challenges to us personally and at work. Tigard has the answers! As water providers,we are no different.We work hard around the clock to ensure that reliable and high-quality drinking water flows to your taps whenever you need it. Learn more below about how we've responded to recent events and how we General Inquiries? are preparing for the next one. Al Public Works 503-718-2591 www.tigard-or.gov/water Emergency Events Go A critical Chlorine Supply Shortage in June of 2021 impacted _ COVID-19 changed the way we do water utilities in Oregon and Washington.The Your Water Bill? business.We continue to carry out our supply issue was caused by an equipment zPreguntas? day-to-day responsibilities of providing safe failure at a major chlorine manufacturing facility Se habla espanol. and reliable water, but we had to figure out in southern Washington.Chlorine is used in our new ways of working together.This included drinking water treatment process to disinfect identifying essential employees to maintain our drinking water, and ensure water is safe Utility Billing continuous operations, designating to drink and use.We asked our customers to 503-718-2460 emergency back-up for these employees voluntarily conserve water to reduce the when they can't report to work,staggering amount of the chlorine needed to make our work schedules to maximize social distancing drinking water. Water Emergencies? requirements,and limiting all meetings, Public Works gatherings and travel. Through all of these events we continued to 503-718-2591 provide water without interruption thanks to © The Riverside Fire burned our dedicated water treatment and distribution roughly 23%of the Clackamas teammates. On one hand,we are more After-Hours Water watershed,the source of our drinking water. prepared than ever to handle whatever might Emergencies? Our partner,Clackamas River Water Providers, come our way. On the other hand,we know that On-Call Service installed sensors and completed additional each new situation has something to teach us. 503-639-1554 sampling to better understand the impact of the fire on our source water. Our Emergency Planning © In February of 2021,a Winter O Risk and Resilience Storm wreaked havoc in Clackamas Assessment and ,F and Washington Counties resulting in Emergency Response Plan F widespread power and telecommunication Completed in 2021,this project is required by outages that impacted our water intake a federal law and requires Tigard to develop or F' . facility and treatment plant. In response, update a Risk and Resilience Assessment and Tigard activated underground storage wells Emergency Response Plan for the water (ASR)and a partnership with the City of distribution system. In addition,Tigard Beaverton for emergency water supply. This participated in a coordinated tabletop exercise marked the first time that the flow of water was with our regional partners, City of Lake Oswego reversed,with Tigard supplying water to Lake and the Lake Oswego Tigard Water Partnership, Oswego,and highlights the importance of our to test the effectiveness of our recently updated +, regional partnerships. emergency plans. Coming to Tigard Staff Spotlight Jill Bentley New Reservoir & Pump Station On December 7, 2021,Tigard City Council awarded a $2,153,678 How long have you worked contract to Emery&Sons Construction Group for design of the for the City of Tigard? Reservoir 18 and Pump Station Project. 24 years This project will include design and construction of a new water ? f` p 1 g What do you do. reservoir,associated new waterlines,and replacement of a p Senior Accounting Specialist- �- temporary pump station. I am the Lead in Utility Billing. I train all new staff members in UB processes while is This project supports the maintaining strong working city's goal to fund the vision while relationships with our water maintaining core services'. division and building permit teams. Where does your experience come from? I started with the city as the switchboard operator in The new reservoir and pump station will ensure delivery of 1997,then moved to the Room Reservation/Court Trial healthy,safe water to keep pace with the city's growth, meet peak Coordinator in 1999. My background before coming to the demand periods,and navigate emergencies and natural disasters. city was in accounting so when the opportunity arose in 2009, 1 transferred to Utility Billing with the hope of utilizing This project will be designed and constructed in two phases using my accounts receivables and collections knowledge. the progressive design-build delivery method: Preconstruction Phase Construction Phase What do you like about your work? Solving problems-whether that is a billing issue, auditor request, or seeing the light in someone's eyes when they This progressive design-build process allows the city and design- understand a process or even how their meter works. builder team to progress through final design and collaboratively agree on the guaranteed maximum price for Phase 2 construction What is something that people might not know about services. your work? The Billing division is multi-faceted -it includes billing, Construction is scheduled to begin in spring 2022 and last customer service, meter sales&readings, leaks, through spring 2024. adjustments, payments, and collections for over 22,000 customers.Though much of the work is consistent, it's never Learn more at www.engage.tigard-or.gov/reservoir the same week to week. Backflow - - June1ST Learn more about the work of Hung City of Tigard PRESRT STD Nguyen,the city's Cross Connection PUBLIC WORKS DEPARTMENT U.S.POSTAGE Specialist.Hung works to ensure 13125 SW Hall Blvd. P A I D cirvoF water delivered by the city is safe to Tigard Tigard,OR 97223 PORTLAND,OR drink. PERMIT NO.1350 www.tigard-or.gov/backflow All Tigard water customers with * * * * * * ECRWSS • • - Testsin-ground lawn sprinkler systems - •. prevention are required to have their backflow POSTAL CUSTOMER devices prevention devices tested by owned • ••- June 1,2022.Your backflow device about 60 prevents stagnant or contaminated devices t• • water from being drawn into the drinking water supply.A person who is state-certified in backflow testing must perform the test and submit the results to the city. 4V% This newsletter was printed on recycled paper with environmentally friendly inks. �a Please remember to complete the cycle and recycle this newsletter after it is read.