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JLA ~ C200030 CITY OF TIGARD-CONTRACT SUMMARY&ROUTING FORM Contract Overview Contract/Amendment Number: C20003Oa2 Contract Start Date: 9/12/19 Contract End Date: 8 31 25 Contract Title: On-Call Communications and Public Engagement Services Contractor Name:JLA Public Involvement Contract Manager: Marissa Grass Department: PW Contract Costs Original Contract Amount: $100,000.00 Total All Previous Amendments: 0 Total of this Amendment: 0 Total Contract Amount: $100,000.00 Procurement Authority Contract Type: Personal Services Procurement Type: PCR 10.075 Contract Amendments Solicitation Number: LCRB Date: Account String: Fund-Division-Account Work Order—Activit):1=e Amount FY Various FY FY FY FY Contracts & Purchasing Approval Purchasing Signature: kL "c� Comments: On-Call contract, funds encumbered 12er task order. DocuSign Routing Route for Signature Name Email Address Contractor Jessica Pickul iessica&,jla.us.com City of Tigard Steve Rymer stever&tigard-or.gov Final Distribution Contractor Jessica Pickul 'essica 1a.us.com Project Manager Marissa Grass marissa ti and-or. ov Cc Joe Barrett 'ose h ti and-or. ov Buyer Christine Moody christine ti and-or. ov DocuSign Envelope ID: D4COEBAB-03BO-409E-81 B5-9201 F7865E65 CITY OF TIGARD,OREGON AMENDMENT TO CONTRACT NUMBER C12000230FOR ON-CALL COMMUNICATIONS AND PUBLIC ENGAGEMENT SERVICES AMENDMENT #2 The Agreement between the City of Tigard, a municipal corporation of the State of Oregon,hereinafter called City, and JLA Public Involvement,hereinafter referred to as Contractor,is hereby amended as follows: 1. EFFECTIVE DATE AND DURATION The term of this Agreement is extended to August 31, 2025. 2. All other terms and conditions to remain unchanged. IN WITNESS WHEREOF,City has caused this Amendment to be executed by its duly authorized undersigned officer and Contractor has executed this Amendment upon signature and date listed below. CITY OF TIGARD JLA PUBLIC INVOLVEMENT � �on�oy. o ss.we er �i i57FSFSee� �B BT'k6BPBB'Ir/5P.. Signature Signature Steve Rymer Jessica Pickul Printed Name Printed Name 1/3/2022 1/3/2022 Datc Date Rev.8/21 "s F.I City of Tigard August 25, 2020 JLA Public Involvement Attn: Alice Hodge 921 SW Washington St Ste 570 Portland OR 97205 REF.: On-Call Communication and Public Engagement Services Period: September 1,2020 through August 31, 2021 CONTRACT NOTICE OF AWARD — RENEWAL Contract# C200030 Dear Alice Hodge, The City of Tigard has determined that your company has performed in accordance with the requirements of our Agreement. Therefore, the City of Tigard, pursuant to the renewal/extension clause contained in the terms and conditions of the Agreement, desires to exercise its first (1) one- year extension to the Contract effective from September 1, 2020 through August 31, 2021. This renewal period shall be governed by the specifications, pricing, and the terms and conditions set forth per the above referenced Contract. Please acknowledge acceptance of this renewal by signing this document in the space provided below and returning it to me within ten (10) days. You may keep a copy for your records. The City looks forward to doing business with JLA Public Involvement. Sincerely, Jamie Greenberg Purchasing Specialist 503-718-2492 jamie@tigard-or.gov I/We hereby acknowledge acceptance of this Contract renewal, and agree to be bound by all requirements, terms,and conditions as set forth in the above ref re d Contr t. Company: JLA Public Involvement Signed: Date: 8/25/2020 Printed: Kristen Kihler CITY OF TIGARD.-OREGON-CONTRACT SUMMARY FORM (THISFORMMUSTACCOMPAuvYEVERYCONTRQCT) ���(,'^ �\ Contract Title: On-Call Communicat i,ms SUPE-),)rt Number: ^]��1 `3 U Contractor: I1.A - Contract Total: $100,000_Cnte� Contract Overview: Consultant will provide on-gall communications support.to various PW divisions. Initial Risk Level: ❑Extreme ❑ High ®Moderate ❑Low Risk Reduction Steps: Standard Insurance.included. Risk Comments: Risk Signature: Contract Manager: Marissa Crass Ext: 2428 Department: PW-Admin Type: ® Personal Svc E] Professional Svc ❑ Architectural Agr ❑ Public Imp ❑ Gen Svc ❑ Engineering Svc ❑ Other: Start Date: � �r�- 1 Fnd Bate: g 31 c Quotes/Bids/Proposal: FIRM _ AMOUNT/STORE Barney_&Worth, Inc. _ li,anked 2nd UA Ranked 1st Solicited from others inc.Brightsi�gagement.HDR with no response Account String: Fund-Division:Acgggnt _,Mtk„Qrder—Ay-fivily lue Amount FY 2024 FY FY FY FY Approvals - LCRB Date: NZA Department Comments: Ok _ Department Signature: ' Purchasing Comments Purchasing Signature: City Manager Comments. City Manager Signature: G After securing aU required approvals, forward original copy to the Contracting and Purchasing Offlice along nidi a completed Contract Checklist Contract NumbeC ,?, o w 3 v CITY OF TIGARD,OREGON PERSONAL SERVICES CONTRACT ON-CALL— COMMUNICATION AND PUBLIC ENGAGEMENT SERVICES THIS AGREEMENT made and entered into this 12" day of September, 2019 by and between the City of Tigard,a municipal corporation of the State of Oregon,hereinafter called City, and JLA Public Involvement, hereinafter called Contractor. RECITALS WHEREAS, the City's 2019-2020 fiscal fear budget pro-6des for services related to communications and public engagement;and WHEREAS, City has need for the services of a company with a particular training, ability, knowledge, and experience possessed by Contractor,and WHEREAS, City has determined that Contractor is qualified and capable of performing the professional services as City does hereinafter require,under those terms and conditions set forth, THEREFORE, the Parties agree as follows: 1. SERVICES TO BE PROVIDED Contractor will initiate services immediately upon receipt of City's notice to proceed together with an executed copy of this Agreement. Contractor agrees to complete work that is detailed in Exhibit A, incorporated herein by reference. 2. EFFECTIVE DATE AND DURATION This Agreement is effective upon the date of execution and expires on August 31, 2020, unless otherwise terminated or extended. The Parties may agree on four(4)additional one(1)year extensions to the Agreement. At no point can this Agreement exceed five (5) years. The Contractor mai-submit revised pricing prior to the mutual acceptance of any option year. All work under this Agreement must be completed prior to the expiration of this Agreement. 3. COMPENSATION The City agrees to pay Contractor in accordance with the fee schedule outlined in Exhibit B, for Basic Services described in Exhibit A of this Agreement. The total amount paid for on-call communications and public involvement services may not exceed One Hundred Thousand and No/100 Dollars ($100,000.00). Payments made to Contractor will be based upon the following applicable terms: A. Payment by City to Contractor for performance of services under this Agreement includes all expenses incurred by Contractor, with the exception of expenses, if any, identified in this Agreement as separately reimbursable. B. Payment will be made in installments based on Contractor's invoice, subject to the approval of the City Manager, or designee, and not more frequently than monthly. Unless otherwise agreed, payment will be made only for work actually completed as of the date of invoice. C. Payment by City releases City from any further obligation for payment to Contractor for services performed or expenses incurred as of the date of the invoice. Payment may not be considered acceptance or approval of an),work or waiver of any defects therein. D. Contractor must make payments promptly, as due., to all persons supplying labor or materials for the performance of the work provided for in this Agreement. E. Contractor may not permit any lien or claim to be filed or prosecuted against the Cite on any account of any labor or material furnished. F. Contractor will pay to the Department of Revenue all sums withheld from employees pursuant to ORS 316.167. G. Contractor will pay all contributions or amounts due the Industrial Accident Fund from the contractor or any subcontractor. H. if Contractor fails,neglects, or refuses to make prompt payment of any claim for labor or services furnished to Contractor or a subcontractor by any person as such claim becomes due, City's Finance Director may pay such claim and charge the amount of the payment against funds due or to become due the Contractor. The payment of the claim in this manner does not relieve Contractor or their surety from obligation with respect to any unpaid claims. I. Contractor will promptly, as due, make payment to any person, co-partnership, association, or corporation, furnishing medical, surgical, and hospital care or other needed care and attention, incident to sickness or injurv, to the employees of Contractor, of all sums that Contractor agrees to pay for the services and all moneys and sums that Contractor collected or deducted from the wages of employees pursuant to any lace, contract, or agreement for the purpose of providing or paying for services. J. Contractor and its employees, if any, are not active members of the Oregon Public Employees Retirement System and are not employed for a total of 600 hours or more in the calendar year by any public employer participating in the Retirement System. K. Contractor must obtain, prior to the execution of any performance under this Agreement, a City of Tigard Business License. The Tigard Business License is based on a calendar year with a December 31st expiration date. New businesses operating in Tigard after June 30th of the current year will pay a pro-rated fee though the end of the calendar year. L. The City certifies that sufficient funds are available and authorized for this \-reement during the current fiscal year. Funding during future fiscal years is subject to budget approval by Tigird's City Council. 4. OWNERSHIP OF WORK PRODUCT City is the owner of and is entitled to possession of any and all work products of Contractor which result from this Agreement,including any computations,plans,correspondence,or pertinent data and information gathered by or computed by Contractor prior to termination of this Agreement by Contractor or upon completion of the work pursuant to this Agreement. 21 PSA Template—Revised /15,12019 5. ASSIGNMENT/DELEGATION Neither partly may assign, sublet or transfer any interest in or duty under this Agreement without the written consent of the other and no assignment has any force or effect unless and until the other party has consented. If City agrees to assignment of tasks to a subcontract, Contractor is fully responsible for the acts or omissions of any subcontractors and of all persons employed by them. Neither the approval by City of any subcontractor nor anything contained herein creates any contractual relation between the subcontractor and City. The provisions of this Agreement are binding upon and will inure to the benefit of the parties to the Agreement and their respective successors and assigns. 6. STATUS OF CONTRACTOR AS INDEPENDENT CONTRACTOR Contractor certifies that: A. Contractor acknowledges that for all purposes related to this Agreement, Contractor is an independent contractor as defined by ORS 670.600 and not an employee of City. Contractor is not entitled to benefits of any kind to which an employee of City is entitled and is solely responsible for all payments and taxes required by law. Furthermore,in the event that Contractor is found by a court of law or any administrative agency to be an employee of City for any purpose, City is entitled to offset compensation due, or to demand repayment of any amounts paid to Contractor under the terms of this Agreement, to the full extent of any benefits or other remuneration Contractor receives (from City or third party) as a result of said finding and to the full extent of any payments that City is required to make (to Contractor or to a third party) as a result of said finding. B. Contractor is not an officer,employee,or agent of the City as those terms are used in ORS 30.265. 7. CONFLICT OF INTEREST The undersigned Contractor hereby represents that no employee of the City, or any partnership or corporation in which a City employee has an interest, has or will receive any remuneration of any description from Contractor,either directly or indirectly,in connection with the letting or performance of this Agreement, except as specifically declared in writing. If this payment is to be charged against Federal funds,Contractor certifies that he/she is not currently employed by the Federal Government and the amount charged does not exceed his or her normal charge for the type of service provided. 8. INDEMNIFICATION City has relied upon the professional ability and training of Contractor as a material inducement to enter into this.Agreement. Contractor represents that all of its work will be performed in accordance with generally accepted professional practices and standards as well as the requirements of applicable federal, state, and local laws, it being understood that acceptance of a Contractor's work by City will not operate as a waiver or release. Contractor agrees to indemnify and defend the City,its officers,employees,agents,and representatives and hold them harmless from any and all liability,causes of action,claims,losses,damages,judgments, or other costs or expenses, including attorney's fees and witness costs (at both trial and appeal level, whether or not a trial or appeal ever takes place including any hearing before federal or state 317 PS.A Template—Revised 5/15/2019 administrative agencies), that may be asserted by any person or entity which in any -\vay arise from, during, or in connection with the performance of the work described in this contract, except liability arising out of the sole negligence of the Cite and its employees. Such indemnification will also cover claims brought against the City under state or federal worker's compensation laws. If any aspect of this indemnity is found to be illegal or invalid for any reason whatsoever, such illegality or invalidity= does not affect the validity of the remainder of this indemnification. 9. INSURANCE Contractor and its subcontractors must maintain insurance acceptable to City.in full force and effect throughout the term of this contract. Such insurance must cover risks arising directly or indirectly out of Contractor's activities or work hereunder,including the operations of its subcontractors of any tier. The policy or policies of insurance maintained by the Contractor must provide at least the following limits and coverages: A. Commercial General Liability Insurance Contractor will obtain,at Contractor's expense,and keep in effect during the term of this contract, Comprehensive General Liability Insurance covering Bodily Injury and Property Damage on an "occurrence" form (CG 2010 1185 or equivalent). This coverage must include Contractual Liability insurance for the indemnity provided under this contract. The following insurance: will be carried: Coverage Limit General Aggregate $2,000,000 Products-Completed Operations Aggregate $2,000,000 Personal & advertising Injury 51,000,000 Each Occurrence 1,11011,000 Fire Damage (Any one tire) $50,000 B. Commercial Automobile Insurance Contractor must also obtain, at Contractor's expense, and keep in effect during the term of the contract, Commercial automobile Liability coverage including coverage for all owned, hired, and non-owned vehicles on an "occurrence" form. The Combined Single Limit per occurrence may not be less than $2,000,000. If Contractor uses a personally-owned vehicle for business use under this contract,the Contractor will obtain, at Contractor's expense, and keep in effect during the term of the contract, business automobile liability coverage for all owned vehicles on an "occurrence" form. The Combined Single Limit per occurrence may not be less than $2,000,000. C. Workers' Compensation Insurance The Contractor, its subcontractors, if any, and all employers providing work, labor, or materials under this Contract that are subject employers under the Oregon Workers' Compensation Law, must comply with ORS 656.017,which requires them to provide workers'compensation coverage that satisfies Oregon law for all their subject workers. Out-Of-state employers must provide Oregon workers' compensation coverage for their workers who work at a single location within Oregon for more than 30 days in a calendar year. Contractors who perform work without the 41 ; PSA Template—Rcvised 5i 15/2019 assistance or labor of any employee need not obtain workers' compensation coverage. All non- exempt employers must provide Employer's Liability Insurance with coverage limits of not less than $1,000,000 each accident. D. Additional Insured Provision All required insurance policies, other than Workers' Compensation and Professional Liability, must name the City its officers,employees,agents, and representatives as additional insureds with respect to this Agreement. E. Insurance Carrier Rating Coverages provided by the Contractor must be underwritten by an insurance company deemed acceptable by the City. All policies of insurance must be written by companies having an A.M. Best rating of"A-VII" or better, or equivalent. The City reserves the right to reject all or any insurance carrier(s) with an unacceptable financial rating. F. Self-Insurance The City understands that some contractors may self-insure for business risks and the City will consider whether such self-insurance is acceptable if it meets the minimum insurance requirements for the type of coverage required. If Contractor is self-insured for commercial general liability or automobile liability insurance, Contractor must provide evidence of such self-insurance. Contractor must provide a Certificate of Insurance showing evidence of the coverage amounts on a form acceptable to the City. The City reserves the right in its sole discretion to determine whether self-insurance is adequate. G. Certificates of Insurance As evidence of the insurance coverage required by the contract, Contractor will furnish a Certificate of Insurance to the City. No contract is effective until the required Certificates of Insurance have been received and approved by the City. The certificate will specify and document all provisions within this contract and include a copy of Additional Insured Endorsement. A renewal certificate will be sent to the below address prior to coverage expiration. H. Primary Coverage Clarification The parties agree that Contractor's coverage is primary to the extent permitted by law. The parties further agree that other insurance maintained by the City is excess and not contributor=insurance with the insurance required in this section. I. Cross-Liability Clause A cross-liability clause or separation of insureds clause will be included in all general liability, professional liability, pollution,and errors and omissions policies required by this Agreement. A certificate in form satisfactory to the City certifying to the issuance of such insurance will be forwarded to: City of Tigard Attn: Contracts and Purchasing Office 13125 SW Hall Blvd. Tigard, Oregon 97223 PSA Template—Revised 5/15/2019 At the discretion of the City, a cope of each insurance policy, certified as a true cope by an authorized representative of the issuing insurance company, may be required to be forwarded to the above address. Such policies or certificates must be delivered prior to commencement of the work. The procuring of such required insurance will not be construed to limit Contractor's liability hereunder. Notwithstanding said insurance, Contractor is obligated for the total amount of an\, damage, injure, or loss caused by negligence or neglect connected with this Agreement. 10. METHOD &PLACE OF SUBMITTING NOTICE BILLS AND PAYMENTS All notices,bills and payments will be made in writing and may be given by personal delivery,.mail,or by fax. Payments may be made by personal delivery, mail, or electronic transfer. The following addresses will be used to transmit notices, bills,payments,and other information: CITY OF TIGARD JLA PUBLIC INVOLVEMENT Attn: Marissa Grass Attn: Alice Hodge Address: 13125 SW Hall Blvd Address: 921 SNX'Washington St Ste 570 Tigard, OR 97223 Portland OR 97205 Phone: (503) 718-2428 Phone: (503) 235-5881 Email: marissa(iyti�ard-or.gov Email: aIice.hodge[wila.us.com Notice will be deemed given upon deposit in the United States mail, postage prepaid, or when so faxed, upon successful fax. In all other instances,notices,bills and payments will be deemed given at the time of actual delivery. Changes may be made in the names and addresses of the person to who notices, bills, and payments are to be given by giving written notice pursuant to this paragraph. 11. SURVIVAL The terms, conditions, representations, and warranties contained in this Agreement survive the termination or expiration of this Agreement. 12. MERGER This writing is intended both as a final expression of the Agreement between the parties with respect to the included terms and as a complete and exclusive statement of the terms of the Agreement. No modification of this Agreement will be effective unless and until it is made in writing and signed by both parties. 13. TERMINATION WITHOUT CAUSE At any time and without cause,City has the right in its sole discretion to terminate this Agreement b%, giving notice to Contractor. If Cite terminates this Agreement pursuant to this paragraph, City will pay Contractor for services rendered to the date of termination. 14. TERMINATION WITH CAUSE A. City may terminate this Agreement effective upon delivery of written notice to Contractor, or at such later date as may be established by Citv, under any of the following conditions: 6I PSA Template—Rcvised 5/15/2019 1) If City funding from federal, state, local, or other sources is not obtained and continued at levels sufficient to allow for the purchase of the indicated quantity of services. This Agreement may be modified to accommodate a reduction in funds. 2) If federal or state regulations or guidelines are modified,changed,or interpreted in such a way that the services are no longer allowable or appropriate for purchase under this Agreement. 3) If any license or certificate required by law or regulation to be held by Contractor, its subcontractors, agents, and employees to provide the services required by this Agreement is for any reason denied, revoked,or not renewed. 4) If Contractor becomes insolvent,if voluntary or involuntary petition in bankruptcy is filed by or against Contractor, if a receiver or trustee is appointed for Contractor, or if there is an assignment for the benefit of creditors of Contractor. .Any such termination of this agreement under paragraph (A) will be without prejudice to any obligations or liabilities of either party already accrued prior to such termination. B. Cin-, by written notice of default (including breach of contract) to Contractor,may terminate the whole or any part of this Agreement: 1) If Contractor fails to provide services called for by this Agreement within the time specified, or 2) If Contractor fails to perform any of the other provisions of this Agreement,or fails to pursue the work as to endanger performance of this Agreement in accordance with its terms, and after receipt of written notice from City, fails to correct such failures within ten (10) days or such other period as City may authorize. The rights and remedies of City provided above related to defaults (including breach of contract) by Contractor are not exclusive and are in addition to any other rights and remedies provided be law or under this Agreement. If City terminates this Agreement under paragraph (B), Contractor will be entitled to receive as full payment for all services satisfactorily rendered and expenses incurred,provided, that the City may deduct the amount of damages, if any, sustained by City due to breach of contract by- Contractor. Damages for breach of contract include those allowed by Oregon lave, reasonable and necessary attorney fees, and other costs of litigation at trial and upon appeal. 15. ACCESS TO RECORDS City will have access to such books, documents, papers and records of Contractor as are directly pertinent to this Agreement for the purpose of making audit, examination,excerpts and transcripts. 16. HAZARDOUS MATERIALS Contractor will comply with all federal Occupational Safety and Health Administration (OSHA) requirements and all Oregon safety and health requirements. In accordance with OSHA and Oregon OSHA Hazard Communication Rules,if any goods or services provided under this Agreement may release, or otherwise result in an exposure to, a hazardous chemical under normal conditions of use (for example, employees of a construction contractor working on-site), it is the responsibility of Contractor to provide the City with the following information: all applicable Safety Data Sheets, the identity of the chemical/s, how Contractor will inform employees about any precautions necessary, 71 ;' _ . PSA Template—Revised 5/15/2019 an explanation of any labeling system, and the safe work practices to prevent exposure. In addition, Contractor must label, tag, or mark such goods. 17. FORCE MAJEURE Neither City nor Contractor will be considered in default because of any delays in completion and responsibilities hereunder due to causes beyond the control and without fault or negligence on the part of the parties so disenabled, including;but not restricted to, an act of CTed or of a public enemy, civil unrest,volcano, earthquake, fire, flood, epidemic, quarantine restriction, area-wide strike, freight embargo,unusually severe weather or delay of subcontractor or suplalics due to such cause; provided that the parties so disenabled will within ten (10) da\s from the beginning of such delay, notify the other party in writing of the cause of delay and its probable extent. Such notification will not be the basis for a claim for additional compensation. Each party will, however, make all reasonable efforts to remove Or eliminate such a cause of delay or default and will,upon cessation of the cause,diligently pursue performance of its obligation under the Agreement. 18. NON-WAIVER The failure of City to insist upon or enforce strict performance by Contractor of any of the terms of this Agreement or to exercise any rights hereunder should not be construed as a waiver or relinquishment to any extent of its rights to assert or rely- upon such terms or rights on any future occasion. 19. HOURS OF LABOR, PAY EQUITY In accordance with ORS 279B.235, the following are hereby incorporated in full by this reference: A. Contractor may not employ an individual for more than 10 hours in any one day, or 40 hours in anv one week, except as provided by law. l'or contracts for personal services, as defined in ORS 279A.055, Contractor must pay employees at least time and a half pay for all overtime the employees work in excess of 40 hours in any one week, except for employees who are excluded under ORS 653.010 to 653.261 or under 29 U.S.C. 201 to 209 from receiving;overtime. B. Contractor must give notice in writing to employees who work on a public contract, either at the time of hire or before commencement of work on the contract,or by positing a notice in a location frequented by employees, of the number of hours per day and days per week that the employees may be required to work. C. Contractor may not prohibit an>> of Contractor's employees from discussing the employee's rate of wage,salarN1,benefits or other compensation with another employee or another person and may not retaliate against an employee who discusses the employee's rate of wage, salary, benefits or other compensation with another employee or another person. D. Contractor must comply with the pay equity provisions in ORS 652.220. Compliance is a material element of this Agreement and failure to comply will be deemed a breach that entitles City to terminate this Agreement for cause. 20. NON-DISCRIMINATION Contractor will comply with all federal, state, and local laws, codes, regulations, and ordinances applicable to the provision of services under this Agreement,including,without limitation: 81 PSA Template—Revised 5/17/2019 A. Title VI of the Civil Rights Act of 1964; B. Section V of the Rehabilitation Act of 1973; C. The Americans with Disabilities Act of 1990, as amended by the ADA Amendments Act (ADAAA) of 2008 (Pub L No 101- 336); and D. ORS 659A.142,including all amendments of and regulations and administrative rules,and all other applicable requirements of federal and state civil rights and rehabilitation statutes, rules and regulations. 21. ERRORS Contractor will perform such additional work as may be necessary to correct errors in the work required under this Agreement without undue delays and without additional cost. 22. EXTRA(CHANGES) WORK Only the City's Project Manager for this Agreement may change or authorize additional work. Failure of Contractor to secure authorization for extra work constitutes a waiver of all right to adjust the contract price or contract time due to such unauthorized extra work and Contractor will not be entitled to compensation for the performance of unauthorized work. 23. WARRANTIES Contractor will guarantee work for a period of one year after the date of final acceptance of the work by the owner. Contractor warrants that all practices and procedures,workmanship and materials are the best available unless otherwise specified in the profession. Neither acceptance of the work nor payment therefore relieves Contractor from liability under warranties contained in or implied by this Agreement. Any intellectual property rights delivered to the City under this Agreement and Contractor's services rendered in the performance of Contractor's obligations under this Agreement, will be provided to the City free and clear of any and all restrictions on or conditions of use, transfer, modification, or assignment, and be free and clear of any and all liens, claims, mortgages, security-interests,liabilities, charges, and encumbrances of any kind. 24. ATTORNEY'S FEES In the event an action, suit of proceeding, including appeal, is brought for failure to observe any of the terms of this Agreement, each party is responsible for that party's own attorney fees, expenses, costs and disbursements for the action, suit,proceeding,or appeal. 25. CHOICE OF LAW,VENUE The provisions of this Agreement are governed by Oregon law. Venue will be the State of Oregon Circuit Court in Washington County or the U.S. District Court for Oregon, Portland. 26. COMPLIANCE WITH STATE AND FEDERAL LAWS/RULES Contractor will comply with all applicable federal,state and local laws,rules and regulations applicable to the work in this.Agreement. 9 � PSA Template—Revised 5/15/2019 27. CONFLICT BETWEEN TERMS In the event of a convict between the terms of this Agreement and Contractor's proposal, this Agreement will control. In the event of conflict between a provision in the main body of the ikgreement and a provision in the Exhibits, the provision in the main body of the ;kgrcement will control. In the event of an inconsistence between I-Ahibit A and Exhibit Ii,Exhibit A will control. 28. AUDIT Contractor will maintain records to assure conformance with the terms and conditions of this Agreement and to assure adequate performance and accurate expenditures within the contract period. Contractor agrees to permit City,the State of Oregon,the federal government,or their duh,authorized representatives to audit all records pertaining to this Agreement to assure the accurate expenditure of funds. 29. SEVERABILITY In the event any provision or portion of this Agreement is held to be utlertforceable or invalid by any court of competent jurisdiction,the validity of the remaining terms and provisions will not be impaired unless the illegal or unenforceable provision affects a significant right or responsibility, in which case the adversely affected party may request renegotiation of the Agreement and,if negotiations fail, may terminate the Agreement. 30. COMPLIANCE WITH TAX LAWS Contractor represents and warrants that Contractor is, to the best of the undersigned's knowledgre, not in violation of any Oregon tax laws including but not limited to ORS 3(15.62(1 and ORS Chapters 316, 317, and 318. Contractor's failure to comply with the tax laws of this state or a political subdivision of this state before the Contractor executed this Agreement or during the term of this Agreement is a default for which the City may terminate this Agreement and seek damages and other relief available under the terms of this Agreement or applicable law. [Signature Page to Follow] 101 PSA Template—Revised5/15/2019 IN WITNESS WHEREOF, City and Contractor have caused this Agreement to be executed by their duly authorized officials. CITY OF TIGAP^ JLA PUkLIC INVOLVEMENT � r Name: _MIl�4+t,a Wy Name: ! e Laws Title: Title: rt u Date: "1 " j Date: 11 � " sc PSA Template—Revised 5/1i/2019 EXHIBIT A SERVICES TO BE PROVIDED SCOPE OF WORK At the direction of City staff, the Consultant will provide strategic, as-needed, consulting services regarding the most effective communication methods for delivering the City's messages. Areas of assignments may include: • Review and provide recommendations to City staff related to written communications materials, such as: i- Newsletters, A Website content, ➢ Fact sheets, ` Press releases, i- Videos, ' Meeting notices; and i- Others forms of communication as needed. • Review and/or development of public meeting plans, public engagement plans and the related communications. • Review and/or development of social media plans and related communications. • Assist the City in the development of effective communication strategies and decision-making to build successful project, initiative, or event communication. • Assist the City in navigating contentious or complex issues incorporating public engagement. COSTIRATE ESTIMATES HourlNl rate per Exhibit B Cost Proposal 121 PSA Template—Revised i/15/2019 EXHI IT B • '• • • • Submittal Date: 28 AuguSt 2019 N., w i ON-CALL 01 PLIblic COMMUNICATIONS AND involvement PUBLIC ENGAGEMENT SERVICES Submitted by: JLA Public Involvement 921 SW Wadiingpn Street SLIitego a _ v T , t� Tt���+\ � . 1 V yam', } - ���� y ■.. � t� Prepared for: pity of Tigard t Joe Barrett, PW Business Manager } �3iz5 SW Hall Boulevard Tigard,Oregon 97233Portland.Of egon 972or, QUALIFICATIONSAND EXPERIENCE JLA is a public involvement firm specializing in outreach,facilitation and communications.We've been OUR MISSION serving local government clients for more than 3o years,helping them understand and connect with their communities.We've been successful over time by building an in-house team and toolbox perfectly To c eate c,.A.aborat+ve, tailored to creating effective public outreach and communications campaigns.We've continued to stay ifiteaningf ul and at the forefront of new techniques and cultural changes to keep our outreach relevant and effective. exceptional1`lr effective We have years of experience leading outreach programs for some of the region's most complex public processes that public infrastructure,planning, land use.and construction projects.Our project managers know how to combine tools to confidently adapt to changing circumstances.Our implementers bring a new lead t0 better, more generation's understandingof media and flow stories should be told,and enthusiasm far getting enduring decisions. out into the community.Together,we create customized,responsive outreach programs that grab stakeholder attention and support lasting solutions to complex issues. WE SPECIALIZE IN COMMUNICATING ABOUT: Parks& Recreation Transportation Ballot Measures Public Utilities 0 Housing Highly technical engineering and construction projects RELEVANT JLA SERVICES STRATEGIC COMMUNICATIONS JLA provides a broad scope of communications services;including strategy,creative ,- direction,writing and graphic design.We write,produce,print and publish clear, relevant,professional and attention-grabbing public information materials. We look for ways to generate community interest about a particular project 40 through creative materials and guidance on effective information distribution. = t Ir�f " �► our staff specialize in developing communication plans,key messages and project information that generate interest and input on projects.Our in-house communications services team can help create: `ySoo �'4 >>Effective,dynamic materials and messages for varied audiences to create awareness and encourage feedback. A's communications team supports strategy, rrresskong design and production ofhighly »Clear talking points and content written for an average layperson,while engaging public information materials. addressing complex and technical topics. Templates and visual resources that can be used across a variety of platforms. Infographics and maps that explain issues within a regional context while also providing local detail. 2 ro FULL-SERVICE PUBLIC INVOLVEMENT roreni,�mn AA has developed and implemented successful public involvement programs for hundreds of regional projects,including controversial topic areas with polarized stakeholder groups and those with only passing public interest.We are especially ' qualified to coordinate and manage community involvement programs that engage in « - rich stakeholder discussions that not only help to inform a planning or construction process but strengthen relationships with key constituencies. JLA has in-house capacity to deliver all aspect;of EVENT COORDINATION AND COMMUNITY MEETINGS public involvement programs. JLA's meeting and event planning experience ranges from local neighborhoodr- gatherings and community workshops to large,regional conferences and statewide - i public forums.A successful event is dependent on having the right people there. oil We regularly manage stakeholder databases for clients,including stakeholder identification,list maintenance,and multiple list compilation.The results are cost- effective,high-exposure mailings that ensure civic participation and media awareness at gatherings. AA provided the City with event support for the Camas Festival celebrating the grand opening of Dirksen Nature Park in 2019.Event support included planning, JLA plans events at all scales,from a few neighbors communications,graphic design and day-of logistical support. to hundreds of people,to encourage meaningful face-to-face conversations. FACILITATION OUr strong reputation as effective,third-party facilitators has been honed by years of forging trust,teamwork and consensus-building between agency,staff and stakeholders.Our expert staff members are recognized leaders in designing successful programs for meaningful,productive work groups and workshops.Our facilitators are i guided in their process design and facilitation by a firm commitment to keep meetings purpose-driven;participants know their efforts are being used in meaningful ways and - operate with a jointly understood purpose—overall and for each meeting.Creating a safe environment for groups to discuss is critical to any successful facilitation.JLA develops agendas that encourage total group interaction and manage exercises to Our facilitators lead meetings of everyshape and ensure that all voices are heard and valued. size to ensureyou can focus on the discussion. MULTICULTURAL ENGAGEMENT Tigard has a diverse community that includes stakeholders of many cultural and , language groups.JLA believes reaching out to our multicultural communities is one of the biggest.priorities for our profession.We understand that cross-cultural outreach requires different strategies than outreach to the general population.JLA approaches multicultural communications with a broad set of best practices,while customizing the outreach strategy to meet the unique needs of the specific community and subject matter at hand.Using in-depth stakeholder research we can develop targeted outreach strategies to ensure Tigard is communicating with all affected parties. JLA works with a network of trusted translators and interpreters to meet the needs Speaking to the community through trusted liaisons for each particular project,including specific languages or to reach out to particular often leads to better feedback. groups.JLA oversees the work of all subcontractors to ensure it meets Tigard's expectations and rhe highest standards of quality. 3 VISUAL & DIGITAL ENGAGEMENT ONLINE ENGAGEMENT JLA is a recognized and award-winning leader in online community engagement.Through the creative use of interactive websites,video, polls and surveys,mapping programs,social media sites,virtual open houses with compelling visuals,and web-bared coii-w�ien(tJ packing and management,we are extending the boundaries of community outreach in new,exciting and cost-effective ways.We have performed all of these services in-house,providing our clients with efficiency and accountability. COMMUNICATION MATERIALS: DESIGN,WRITING, PRODUCTION Designing,writing and producing informational campaigns:are crow practices of our firm and are aspects of almost every project we work on.We specialize in developing packages of materials—flyers,banners,mailers,door hangers,websites,social media campaigns, presentations—that resonate with diverse,lay audiences no matter how they prefer to communicate.JLA is known for turning raw technical data into concise infographics and visualizations that allow the strength of the findings to speak for themselves. For Tigard's Camas Festival celebrating the opening of Dirksen Nature Park,JLA created a custom interactive Passport for the event.This piece encouraged participants to explore the park and engage with activity stations. VIDEO PRODUCTION JLA has made video production an integral part of our in-house services.Our award-winning digital storyteller has developed hundreds of videos for clients-including dozens of bilingual videos and most with captions in multiple languages-as another effective. channel in reaching certain stakeholders. In addition to creating online open house videos for the Tigard Triangle project and MUltlple videos abOL t rJQW(COM)TigaTd far f%Wro,!LA most recently produced a short documentary about the creation of a park in SW Tigard.A Park is Born:The Story of the Friends of Bull Mountain Park highlighted the positive and tangible outcomes of community involvement in Tigard. SOCIAL MEDIA SUPPORT We frequently advise our clients on the use of social media and assist with implementing engagement tools that complement social media. We are versed in best practices for online public engagernent,including addressing digital etluity issues,acid help clients develop content that will perforin well within the:social media ,phere and among different audiences,Our services include:reviewing existing,social media presence and advising,on ho;"!to better leverage content or time invest171P.nts.,cipating a social media ,trfaIegy f-or a project or ot,tra ach effort;pre-developing content for implementation by agency;and full implementation of social media strategy for outreach efforts. JLA provided Tigard with comprehensive social media support for the 2019 Recreation's summer programs campaign.Work included drafting content to match Tigard's unique and playful social media style,and programming posts for both Facebook and Twitter to publish at strategic times throughout the three-month campaign. Select Examples of Work for City of Tigard: LrA'i7G1l3 �:�; • :�C�'Y7Ci�3 ; AN in 13=- .-.� w of Bull ountain Park i Camas Festival Passport:fostered active Event information and map on JLA has created several videos for Tigard. engagement by encouraging participants to Camas Festival Passport. +rfOuL inn the y:i?it relent_r7Tow Frir mji -of get a special stamp at every event location. Bull Mountain Park. 4 SIMILAR EXPIERENCE WITH OREGON MUNICIPALITIES A hallmark of our firm is that we only work for public municipalities and agencies,ensuring that JLA is never conflicted between public and private clients or beholden to special interests.JLA's reputation for professional neutrality is unmatched. Through more than,o years of working with Oregon municipalities,we bring a clear understanding of the circumstances surrounding agency projects and staff.Our efforts are always directed at achieving agency goals and providing the most effective,fair and open process possible within the constraints of each project.Some of the agencies we've worked with recently include: .City of Tigard e City of Newberg .City of Happy Valley e City of Woodburn .City of Oregon City .Metro •City of Lake Oswego .TriMet .City of Milwaukie •Washington County SELECT PROJECT EXPERIENCE Project, Ongoing Communiations Services,City of Tigard M Tigard Triangle,City of Tigard River Terrace Community Plan,City of Tigard Urban Forestry Code Revision,City of Tigard Lake Oswego Tigard Water Supply,Lake Oswego Tigard Water Partnership 0 M Lake Oswego Interceptor Sewer(LOIS)Upgrade Project,City of Lake Oswego i Video series for variety of topics(composting,volunteering),City of Lake Oswego Parks Master Plan,City of Happy Valley Multicultural Focus Groups,TriMet Transportation Futures Study,Washington County Newberg Downtown Plan,City of Newberg Climate Smart Communities,Metro r kNoodburn Transportation System Plan,City of Woodburn 41111 40 Downtown Streetscapes Plan,City of Salem i ! 0 Aloha-Reedville Livable Community Plan,Washington County 41111 0 5 UNDERSTANDING AND APPROACH UNDERSTANDING TIGARD The City of Tigard has long been a key client of ours and we enter this on-call contract with a deep understanding of and experience with the range of services within Tigard's purview.We have excellent working relationships with Tigard staff.We understancl Tigard"s working protocols,document standards and design guidelines.Our recent on-call contract with Tigard included videos,social media plans and implementation,communications plans,graphics support,and event planning and staffing for the Camas Festival.We have long worked with Tigard,including on outreach on planning for the Tigard Triangle.And our outreach and support for the Lake Oswego-Tigard Water Partnership included award-winning videos staring Tigard Public Works staff:https-//vimeo.com/162109850 Working with consulting firms who know your city well,like JLA,increases efficiency,lovveTs cost;and results,n services and dPliveratrles tailored to Tigard's needs.We share your commitment to make the region a great place through informed decision-making,good planning and clear communications UNDERSTANDING THE ISSUES FACING OREGON AGENCIES Public involvement is often the most dynamic and unpredictable part of a project.Projects can feel vulnerable iioswaj4ig public opinion, constrained budgets,divergent community needs and priorities.Whether it is communicating storrnwater issues,costs of paving streets,or holding public events,having a trusted public involvement partner helps municipalities feel more cornfortable aIfld confident in their interactions with a diverse and opinionated community.When project actions are based on a solid foundation of research and relationships,and community members have had real and meaningful opportunities to provide input,the project team can quickly adapt to unanticipated events. Responsiveness is a hallmark of JLA: responsiveness to community desires and concerns,to unanticipated technical findings,to a changing political environment.These circumstances are not project disasters,but curves in the road.At any point,JLA is prepared to adapt and help Tigard successfully communicate changes to the community. UNDERSTANDING PUBLIC OUTREACH AND COMMUNICATIONS JLA Public Involvement is a leader in the field of community engagement,established in 1988 with the purpose of building constructive communication between government agencies and the communities affected by and interested in their planning and decision-making efforts. JLA specializes in public interest communications,outreach,and facilitation exclusively for public agencies.Our depth of local experience with land use and transportation outreach is unparalleled.We have a long history of helping clients understand and connect with their communities.The firm's reputation is based on a successful track record of using innovative,cutting edge outreach tools to engage stakeholders and forge solutions to complex and controversial issues. JLA has spent nearly three decades building a strong reputation for quality.We always meet with clients at the outset of a project to confirm and clarify roles,objectives,and expectations,including measurable milestones.We maintain a written record of quality control documentation,with seniE r-level staff reviewing all work.products and deliverables to ensure cost accountability and editorial quality.We successfully work on many projects where review and approval of deliverables must be coordinated with multiple parties before being released to the public.Our internal procedures and methodology ensure that we always: Adhere to the highest professional standards and accountability. Maintain effective,ongoing communication that is open and honest. »Maintain schedules and meet project deadlines while allowing for modifications waren needed. 6 APPROACH A SOLID PROCESS FOR TAILORED OUTREACH Tigard has a strong history of engaging resident stakeholders.JLA has had the privilege of helping with some of your previous and current engagement efforts.For projects resulting from this on-call,we will consider and build on other efforts and continue to help Tigard strengthen existing relationships with communities,develop new relationships,and expand your suite of engagement tools.We see our role as supporting Tigard's efforts,providing comprehensive strategy and solid relationships that allow Tigard's staff to be the face of an inclusive engagement program.JLA will ensure that communication for projects is two way,and that engagement opportunities help strengthen the capacity of residents to provide input.We hope to make it easier and more comfortable for groups to engage with Tigard's important initiatives. JLA will develop a unique community engagement campaign for each project stemming from this on-call contract.While flexibility and customization will be required,we will follow the same general approach to meet the your objectives.The outline below demonstrates our comprehensive approach,which will be scaled as appropriate for each task order. • • DEVELOP EVALUATE COMMUNITYDEVEL ATEGY BE ,O PLAN LEARNED F' ,L7 66�: �A 6�L STEP 1:DEVELOP PROSECT UNDERSTANDING &OUTREACH STRATEGY At the start of any project,JLA will meat with Tigard's project team and any relevant partners from outside of the City to discuss and identify: x,Project and public involvement goals:Clearly articulating the purpose and goals is key to understanding who to include and forms the basis for an engagement plan.We will identify the public involvement goals,including the level of involvement—ranging from providing information,to collaborating,to empowering communities. Who to involve:We will lead an exercise to identify target audiences and key stakeholders.We anticipate partnerships with local community-based organizations to help provide grassroots outreach to non-English speaking and underserved communities,if needed. Decision-making structure:Determine who is responsible for final decisions,as well ask stakeholders and jurisdictional leaders who need to buy-off on decisions throughout the process.This will inform our recommendations on public involvement activities. Budget and resources:These are essential variables to consider when developing any engagement plan.JLA does not necessarily view them as limiting factors,since we can often come up with creative solutions that are just as effective buc require less budget that traditional outreach methods. titIhat we don't know:Any gaps in knowledge will need to be filled by research,such as stakeholder interviews or partnering with community representatives. Potential outreach activities,tools and techniques to best meet the project and outreach goals:This will include specific activities to reach out to communities.JLA will identify existing engagement opportunities,such as community events and gatherings.We will also look at the bigger picture to see how outreach for one project may support Tigard's broader goals. 7 STEP 2:DEVELOP COMMUNITY ENGAGEMENT PLAN For comprehensive prole cts(as oppc-sed to task-based assignments),JLA will develop a Community Engagement Plan that formalizes the outcomes of the kickoff ruceOng and planning activities to provide further detail on outreach activities and facilitation strategies.In addition to the elements outlined in Step l above,the plan may include: Overview of outreach activities and implementation plan,including outlining the roles and tasks of JLA,Tigard and any other consultants,partners or volunteers. >>Schedule of activities and roles:We will develop a schedule of outreach activities and a table outlining Tigard's and consultant responsibilities to implement those activities.The schedule will include anticipated lead time for development,review,and finalization of outreach materials,as well as planning time for activities leading up to outreach eve:nt5 and corn murlltu rueeting;. Work plan and schedule for advisory committee or work group,if applicable,along with an outline of topics and decisions to be made at each meeting. >>Ways that.Tigard may be able to leverage outreach on related projects or partner with other agencies to create a more cohesive and efficient public process. Schedule and deliverables assumptions,including timeline for drafts,reviews,and final deliverables and meeting summaries STEP 3:IMPLEMENT,CHECK-IN &BE RESPONSIVE Flexibility and responsiveness are critical in carrying out any public involvement campaign.The Community Engagement Plan will act as the grounding document for implementing outreach—and JLA will adapt the outreach program as needed.JLA will follow these guidelines and considerations when implementing the public involvement program: Find the best ways to solicit input:JLA has experienced great success infusing our outreach plans with creative ideas and out-of- the-box thinking to inspire awareness,participation and input.JLA will use a variety of tools to provide options to get involved, including interactive on-site workshops,focus group meetings,virtual open houses,information booths and kiosks,briefings at standing community meetings,surveys,and social media prompts. »�*tner wlch communirV liaisons:JLA anticipates partnering with organizations and invol ingg,,'them as needed to provide .arxegy guidance and community insight,facilitate or co-facilitate meetings in other languages,recruit participants,attend existing events, and provide grassroots outreach services.JLA fosters partnerships that increase the organization's capacity to work with their community and the agency.We will ensure that each outreach opportunity includes a variety of qualitative and quantitative questions in order to assess public input in various ways.JLA will keep a log of all public comments collected and develop interim and final summaries of the input received. Facilitate meetings of every shape and size:Our role as neutral,third-party facilitators and meeting planners can take the pressure off Tigard in public settings so you can focus on program management.Knowing that the success of a rneevag has as much to do with advance preparation as the rm?eting it'se f,we will work with Tigard's sta'ri well ahead of the meeting to devOop a draft annotated meeting agenda that incicides a detailed schedule,tcilkmy,points for each agenda item,meeting fT4c1t�ri�ISfprei�'{ltatl+�n5, and roles and responsibilities of all staff.We will also prepare and/or review presentation materials to ensure they address the agenda topics effectively and include messages that are relevant to the targeted group. Summarize input from public meetings and outreach events:We can provide summaries ranging from a detailed report including names and veibatirn comments to all overvleef of key themes.JLA specializes In taking sums-jaries a step ti,,rther To provide inslgh, into key takeaways and insights directly related to the project's objectives and Tigard's broader outreach goals. >:Document who is participating:JLA will make efforts to collect demographic information of participants to help Tigard understand who is being reached,identify gaps in involvement,and allow follow-up and ongoing relationship building. Consider follow-up and long-term relationships:For each outreach effort,JLA will endeavor to build Tigard's community network and will provide recommendations for how relationships can continue to be fostered after the project. 8 STEP 4:EVALUATE SUCCESS&LESSONS LEARNED At the conclusion of the project,JLA provide insightful and useful documentation to neatly close the door on the current project and provide a jump start for future efforts.Our project wrap-up work includes: n Debrief meeting:JLA will meet with the project team to discuss lessons learned,what could be changed or improved for future engagement,and a general assessment of outreach effectiveness.Outcomes and insights will be incorporated into the final report. >?Outreach Summary Report:Our summaries include an outline of all outreach activities as well as a high-level,categorized summary of key input with visuals,such as charts and graphs,that make it easy to skim and get key information. >>Stakeholder contact database and communications log:JLA will provide Tigard with any stakeholder contact database and communications log developed during the project. Continued Engagement Plan:We will outline a recommended approach for how Tigard can continue 4_rngaging the public and key stakeholders,as appropriate.For example,recommendations may include a series of follow-up letters or emails letting participants know how their feedback is being used,a list of events that Tigard could attend in the future,a timeline for re-engaging with key stakeholders,or recommendations for stakeholders and leaders that could participate on future advisory committees for Tigard. Fellow-up recommendations will be presented in tiers so that Tigard can scale efforts based on staffing capacity.This not only sets Tigard up for the next project,but also increases trust and creates better informed decisions in the long-term. JLA'S CAPACITY AND KEY STAFF 4 fully loaded team,ready to respond,is essential for on-call contracts,which need to staff up quickly for high-intensity periods.As OreIqon's most comprehensive public involvement firm,JLA has staff available at all levels as we need them.Our entire team is based locally and available to meet Tigard's needs for the duration of the contract term. SPECIALISTS FOR EACH SERVICE AREA, ALL DEDICATED PUBLIC INVOLVEMENT PROFESSIONALS 6 SENIOR STRATEGIC ADVISORS GRAPHIC 14 DESIGNERS STRATEGIC COMMUNICATIONS PUBLIC INVOLVEMENT 7 SPECIALISTS 5 WRITERS ONLINE 20SPECIALISTS 18 SURVEY DEVELOPERS PROGRAM17 EVENT PLANNERS 12 9 FACILITATORS PROGRAM SUPPORTMANAGERS EQUITY& EJ SOCIAL SPEC IALISTS 3 SPECIALISTS Many ofJLA's staff members provide more than one specialty.Since we are aN public involvement professionals,we hare a common understanding of process and strategy. 9 PROJECT PERSONNEL Program Manager Sam Beresky will serve as the main point of contact for this on-call contract and ensure that JLA's team accommodates Tigard's needs as they arise.Alice Hodge,who has been working with the City,will also be a key project resource member Of course,our entire staff will be available to work on this contract depending on the needs that arise. SAM BERESKY, PUBLIC INVOLVEMENT PROGRAM MANAGER & Unique qualifications DIGITAL STORYTELLER Sam specializes in community engagement strategy and management for civic Experienced in public engagement for infrastructure projects—in particular,drinking water infrastructure. His recent projects drinking water infrastructure projects, have focused on working with large numbers of private and public stakeholders on includi;i;uT�pa[tf ul prle[ts��++thir�er.y design and construction projects.He has helped project teams successfully navigate parks and adjacent to neighborhoods. highly contentious projects with positive results from stakeholders,elected officials Video production and use of digital and agency staff.This has included four drinking water infrastructure projects located storytelling as a puWir i3wOvemeW tool. within city parks and directly adjacent to neighborhoods.Sam knows that the key to stakeholder engagement for these projects is a combination of robust public Strategic approach to stakeholder information for the general public and a hands-on,personal approach to locally engagement includes combination robust impacted stakeholders. public information and personal,one-on- impacted outreach. Clients rely on Sam for his keen sense of assessing public needs and concerns,designing appropriate engagement approaches,and conducting responsive outreach programs.Sam understands how to interpret complex, technical information to be suitable for broad audiences.His communicative approach and ability to recommend the when and how to best reach stakeholders have been pivotal in earning project support from a broad range of stakeholders.Sam also works with clients to expand the reach of public information through creative media,including video and interactive orriine public engagement tools.He is a pioneer in the use of video as public participation tool to clearly explain sometimes complicated and technical material in creative, dynamic ways. ALICE HODGE, PUBLIC INVOLVEMENT PROGRAM COORDINATOR Alice brings a creative approach to public outreach,digital media and communication Unique qualifications campaigns.With a background in marketing for the arts,she brings particular expertise Current and recent work supporting Tigard to social media,email marketing campaigns and content creation.Alice manages on the type.of work requested in the RFP? all aspects of digital marketing campaigns—including content calendars,newsletter development,social media content,automated scheduling,and stakeholder list Skill-'et includt5 r>nJis,4 eragagrn 9�t segmentation—and advises clients on current industry best practices.Her experience strategy,development and implementation with social media strategy includes managing platforms with 35k+followers.With a of social media campaigns,and application mobile-first design strategy,she has increased engagement rates by 40%while in her of;agency style guQ:Jelines:c'prolect previous roles.Alice's strategic approach is supported by her ability to develop engaging deliverables. copy and an eye for strong visual content.Her experience monitoring social platforms Project Specialist for prir+t and digital media for clients has included effectively responding to urgent or changing circumstances. for a non-profit arts organization with an Alice provides a keen eye for detail,and has experience developing and implementing annual operating budget of$10 million. formal QA/QC processes.In her project work,this means she delivers content that Managed social media platforms including follows agency styles and is ready to use when delivered.When not in pursuit of snappy Facebcaok "KK+fr_Aowersj,Twitter f,7K copy,she is thinking about cooking,reading about cooking or actually cooking.Alice iojlowers)and iristagram i5k followers-). shares her multi-generational home with her husband,son,mother and a flock of wild Work included on-call monitoring and crisis backyard birds. communications,strong visual content,and Alice has provided strategic communications support for JLA's projects in a variety engaging copy. of topic areas,including working with City of Tigard's Public Works department to communicate about the summer Recreation program and Camas Festival. 10