Truepoint Solutions ~ C200017 A
k�
pity Tigard
June 2, 2020
TruePoint Solutions
Mtn: Keith Hobday
3272 Penryn Rd Ste 100-B
Loomis, Cly 95650
REF.: Accela Planning Projects
Period:July 1,2020 through June 30,2021
CONTRACT NOTICE OF AWARD– RENEWAL
Contract# C200017
Dear Mr. Hobday,
The City of Tigard has determined that your company has performed in accordance with the
requirements of our Agreement. Therefore, the Citv of Tigard, pursuant to the renewal/extension
clause contained in the terms and conditions of the Agreement, desires to exercise its first (1) one-
year extension to the Contract effective from July 1, 2020 through June 30, 2021. This renewal
period shall be governed by the specifications,pricing,and the terms and conditions set forth per the
above referenced Contract.
Please acknowledge acceptance of this renewal by signing this document in the space
provided below and returning it to me within ten (10) days. You may keep a copy for your
records.
The City-looks forward to doing business with TruePoint Solutions.
Sincerely,
Jamie Greenberg
Purchasing Specialist
503-718-2492
jarnie@tigard-or.gov
I/We hereby acknowledge acceptance of this Contract renewal, and agree to be bound by all
requirements, terms, and conditions as set forth in the above referenced Contract.
Company: �I ^1� Qe�,� �'<�,v+T�Un a Signed:
Date: —(.o—5 z Printed: Oob ow
CIT�r Q TIG .C3 GQN-CQNT CT SUM Y ORM
(THIS FORM MU5TACCOMPANYEVERYCONTRAc7)
Contract Title: Accela Ongoing Service& Support Number:
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Contractor: TruePomt Solutions Contract Total: $20,000.00
ContractOverview: On mg Accela Civic Platfo support as needed for tenance technical
su��ortapplication development report writing and product implementation
Initial Risk Level: Extreme ❑ High ®Moderate X Low
Risk Reduction Steps:
Risk Comments:
Risk Signature:
Contract Manager: Dianna Howse Ext: 2430 Department: CD
Type: ❑ Purchase Agreement X Personal Service ❑ General Service ❑ Public Improvement
❑ IGA ❑ Other: Start Date: 07/01/2019 End Date: 06/30/2020
Quotes/Bids/Proposal: FI tvrQ T/�rn��
TtuePoint Solutions -k20 000 00
LVoce-tte $62 400 00
Gray C+uarter No Response
Account String: Divisi cc 1fi/ork Otdpr Activity Ie aunt
Year f 600-2300-54001 Ci ide Support 5 000 00
Year 2 100-3000-54001 Planning Division SS 000 00
Year 3 230-3100-54001 �uildin Division $10 000 00
Year 4
Year 5
A rovals - C Date:
Department Comments:
Department Signature:
Purchasing Comments: °
Purchasing Signature:
City Manager Comme s:
City Manager Signature: ,
After sccutmg all required approvals, forward o ° al copy to the Contracting and Purchasing OHce along with a
completed Contract Checklist.
(2L�Contract Number yy
CITY OF TIGARD,OREGON
.PERSONAL SERVICES CONTRACT
ACCELA TECHNICAL SUPPORT
THIS AGREEMENT made and entered into this 5`' day of August, 2019 by and between the City
of Tigard, a municipal corporation of the State of Oregon, hereinafter called City, and TruePoint
Solutions,hereinafter called Contractor.
RECITALS
WHEREAS, the City's 2019-2020 fiscal year budget provides for services related to on-going
technical support for Accela; and
WHEREAS,City has need for the services of a company with a particular training,ability,knowledge,
and experience possessed by Contractor,and
WHEREAS, City has determined that Contractor is qualified and capable of performing the
professional services as City does hereinafter require, under those terms and conditions set forth,
THEREFORE, the Parties agree as follows:
1. SERVICES TO BE PROVIDED
Contractor will initiate services immediately upon receipt of City's notice to proceed together
with an executed copy of this Agreement. Contractor agrees to complete work that is detailed
in Exhibit A,incorporated herein by reference.
2. EFFECTIVE DATE AND DURATION
This Agreement is effective upon the date of execution and expires on June 30, 2020, unless
otherwise terminated or extended. The Parties may agree on four (4) additional one (1) year
extensions to the Agreement. At no point can this Agreement exceed five (5) years. All work
under this Agreement must be completed prior to the expiration of this Agreement.
3. COMPENSATION
The City agrees to pay Contractor in accordance with the fee schedule outlined in Exhibit A.
The total amount paid to the Contractor by the City may not exceed Twenty Thousand and
No/100 Dollars ($20,000.00) annually. At no point can this contract exceed One Hundred
Thousand and No/100 Dollars ($100,000.00) over its possible lifetime. Payments made to
Contractor will be based upon the following applicable terms:
A. Payment by City to Contractor for performance of services under this Agreement includes
all expenses incurred by Contractor,with the exception of expenses, if any, identified in
this Agreement as separately reimbursable.
B. Payment will be made in installments based on Contractor's invoice, subject to the
approval of the City Manager,or designee,and not more frequently than monthly. Unless
otherwise agreed, payment will be made only for work actually completed as of the date
of invoice.
C. Payment by City releases City from any further obligation for payment to Contractor for
services performed or expenses incurred as of the date of the invoice. Payment may not
be considered acceptance or approval of any work or waiver of any defects therein.
D. Contractor must make payments promptly, as due, to all persons supplying labor or
materials for the performance of the work provided for in this Agreement.
E. Contractor may not permit any lien or claim to be filed or prosecuted against the City on
any account of any labor or material furnished.
F. Contractor will pay to the Department of Revenue all sums withheld from employees
pursuant to ORS 316.167.
G. Contractor will pay all contributions or amounts due the Industrial Accident Fund from
the contractor or any subcontractor.
H. If Contractor fails,neglects, or refuses to make prompt payment of any claim for labor or
services furnished to Contractor or a subcontractor by any person as such claim becomes
due, City's Finance Director may pay such claim and charge the amount of the payment
against funds due or to become due the Contractor. The payment of the claim in this
manner does not relieve Contractor or their surety from obligation with respect to any
unpaid claims.
L Contractor will promptly, as due, make payment to any person, co-partnership,
association,or corporation,furnishing medical,surgical,and hospital care or other needed
care and attention, incident to sickness or injury, to the employees of Contractor, of all
sums that Contractor agrees to pay for the services and all moneys and sums that
Contractor collected or deducted from the wages of employees pursuant to any law,
contract,or agreement for the purpose of providing or paying for services.
J. Contractor and its employees, if any, are not active members of the Oregon Public
Employees Retirement System and are not employed for a total of 600 hours or more in
the calendar year by any public employer participating in the Retirement System.
K. Contractor must obtain,prior to the execution of any performance under this Agreement,
a City of Tigard Business License. The Tigard Business License is based on a calendar
year with a December 31 st expiration date. New businesses operating in Tigard after June
30th of the current year will pay a pro-rated fee though the end of the calendar year.
L. The City certifies that sufficient funds are available and authorized for this Agreement
during the current fiscal year. Funding during future fiscal years is subject to budget
approval by Tigard's City Council.
4. OWNERSHIP OF WORK PRODUCT
City is the owner of and is entitled to possession of any and all work products of Contractor
which result from this Agreement, including any computations, plans, correspondence, or
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pertinent data and information gathered by or computed by Contractor prior to termination
of this Agreement by Contractor or upon completion of the work pursuant to this Agreement.
5. ASSIGNMENT/DELEGATION
Neither party may assign, sublet or transfer any interest in or duty under this Agreement
without the written consent of the other and no assignment has any force or effect unless and
until the other party has consented. If City agrees to assignment of tasks to a subcontract,
Contractor is fully responsible for the acts or omissions of any subcontractors and of all
persons employed by them. Neither the approval by City of any subcontractor nor anything
contained herein creates any contractual relation between the subcontractor and City. The
provisions of this Agreement are binding upon and will inure to the benefit of the parties to
the Agreement and their respective successors and assigns.
6. STATUS OF CONTRACTOR AS INDEPENDENT CONTRACTOR
Contractor certifies that:
A. Contractor acknowledges that for all purposes related to this Agreement, Contractor is an
independent contractor as defined by ORS 670.600 and not an employee of City.
Contractor is not entitled to benefits of any kind to which an employee of City is entitled
and is solely responsible for all payments and taxes required by law. Furthermore,in the
event that Contractor is found by a court of law or any administrative agency to be an
employee of City for any purpose, City is entitled to offset compensation due, or to
demand repayment of any amounts paid to Contractor under the terms of this Agreement,
to the full extent of any benefits or other remuneration Contractor receives (from City or
third party) as a result of said finding and to the full extent of any payments that City is
required to make (to Contractor or to a third party) as a result of said finding.
B. Contractor is not an officer,employee,or agent of the City as those terms are used in ORS
30.265.
7. CONFLICT OF INTEREST
The undersigned Contractor hereby represents that no employee of the City, or any
partnership or corporation in which a City employee has an interest, has or will receive any
remuneration of any description from Contractor, either directly or indirectly, in connection
with the letting or performance of this Agreement, except as specifically declared in writing.
If this payment is to be charged against Federal funds, Contractor certifies that he/she is not
currently employed by the Federal Government and the amount charged does not exceed his
or her normal charge for the type of service provided.
8. INDEMNIFICATION
City has relied upon the professional ability and training of Contractor as a material
inducement to enter into this Agreement. Contractor represents that all of its work will be
performed in accordance with generally accepted professional practices and standards as well
as the requirements of applicable federal, state, and local laws, it being understood that
acceptance of a Contractor's work by City will not operate as a waiver or release.
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Contractor agrees to indemnify and defend the City, its officers, employees, agents, and
representatives and hold them harmless from any and all liability, causes of action, claims,
losses, damages, judgments, or other costs or expenses, including attorney's fees and witness
costs (at both trial and appeal level,whether or not a trial or appeal ever takes place including
any hearing before federal or state administrative agencies),that may be asserted by any person
or entity which in any way arise from, during, or in connection with the performance of the
work described in this contract, except liability arising out of the sole negligence of the City
and its employees. Such indemnification vill also cover claims brought against the City under
state or federal worker's compensation laws. If any aspect of this indemnity is found to be
illegal or invalid for any reason whatsoever, such illegality or invalidity does not affect the
validity of the remainder of this indemnification.
9. INSURANCE
Contractor and its subcontractors must maintain insurance acceptable to City in full force and
effect throughout the term of this contract. Such insurance must cover risks arising directly
or indirectly out of Contractor's activities or work hereunder, including the operations of its
subcontractors of any tier.
The policy or policies of insurance maintained by the Contractor must provide at least the
following limits and coverages:
A. Commercial General Liability Insurance
Contractor will obtain, at Contractor's expense, and keep in effect during the term of this
contract,Comprehensive General Liability Insurance covering Bodily Injury and Property
Damage on an "occurrence" form (CG 2010 1185 or equivalent). This coverage must
include Contractual Liability insurance for the indemnity provided under this contract.
The following insurance will be carried:
Coverage Limit
General Aggregate $3,000,000
Products-Completed Operations Aggregate $2,000,000
Personal&Advertising Injury $1,000,000
Each Occurrence $2,000,000
Fire Damage (Any one fire) $50,000
B. Commercial Automobile Insurance
Contractor must also obtain, at Contractor's expense, and keep in effect during the term
of the contract, Commercial Automobile Liability coverage including coverage for all
owned, hired, and non-owned vehicles on an "occurrence" form. The Combined Single
Limit per occurrence may not be less than $2,000,000.
If Contractor uses a personally-owned vehicle for business use under this contract, the
Contractor will obtain, at Contractor's expense, and keep in effect during the term of the
contract,business automobile liability coverage for all owned vehicles on an"occurrence"
form. The Combined Single Limit per occurrence may not be less than $2,000,000.
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C. Workers' Compensation Insurance
The Contractor, its subcontractors, if any, and all employers providing work, labor, or
materials under this Contract that are subject employers under the Oregon Workers'
Compensation Law must comply with ORS 656.017, which requires them to provide
workers' compensation coverage that satisfies Oregon law for all their subject workers.
Out-of-state employers must provide Oregon workers' compensation coverage for their
workers who work at a single location within Oregon for more than 30 days in a calendar
year. Contractors who perform work without the assistance or labor of any employee
need not obtain workers' compensation coverage. All non-exempt employers must
provide Employer's Liability Insurance with coverage limits of not less than $1,000,000
each accident.
D. Additional Insured Provision
All required insurance policies, other than Workers' Compensation and Professional
Liability, must name the City its officers, employees, agents, and representatives as
additional insureds with respect to this Agreement.
E. Insurance Carrier Rating
Coverages provided by the Contractor must be underwritten by an insurance company
deemed acceptable by the City. All policies of insurance must be written by companies
having an A.M. Best rating of"A-VII" or better,or equivalent. The City reserves the right
to reject all or any insurance carrier(s) with an unacceptable financial rating.
F. Self-Insurance
The City understands that some contractors may self-insure for business risks and the City
will consider whether such self-insurance is acceptable if it meets the minimum insurance
requirements for the type of coverage required. If Contractor is self-insured for
commercial general liability or automobile liability insurance, Contractor must provide
evidence of such self-insurance. Contractor must provide a Certificate of Insurance
showing evidence of the coverage amounts on a form acceptable to the City. The City
reserves the right in its sole discretion to determine whether self-insurance is adequate.
G. Certificates of Insurance
As evidence of the insurance coverage required by the contract, Contractor will furnish a
Certificate of Insurance to the City. No contract is effective until the required Certificates
of Insurance have been received and approved by the City. The certificate will specify and
document all provisions within this contract and include a copy of Additional Insured
Endorsement. A renewal certificate will be sent to the below address prior to coverage
expiration.
H. Primary Coverage Clarification
The parties agree that Contractor's coverage is primary to the extent permitted by law.
The parties further agree that other insurance maintained by the City is excess and not
contributory insurance with the insurance required in this section.
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I. Cross-Liability Clause
A cross-liability clause or separation of insureds clause will be included in all general
liability,professional liability,pollution,and errors and omissions policies required by this
Agreement.
A certificate in form satisfactory to the City certifying to the issuance of such insurance
will be forwarded to:
City of Tigard
Attn: Contracts and Purchasing Office
13125 SW Hall Blvd.
Tigard,Oregon 97223
At the discretion of the City, a copy of each insurance policy, certified as a true copy by
an authorized representative of the issuing insurance company, may be required to be
forwarded to the above address.
Such policies or certificates must be delivered prior to commencement of the work. The
procuring of such required insurance will not be construed to limit Contractor's liability
hereunder. Notwithstanding said insurance, Contractor is obligated for the total amount
of any damage, injury, or loss caused by negligence or neglect connected with this
Agreement.
10. METHOD & PLACE OF SUBMITTING NOTICE BILLS AND PAYMENTS
All notices,bills and payments will be made in writing and may be given by personal delivery,
mail,or by fax. Payments may be made by personal delivery,mail,or electronic transfer. The
following addresses will be used to transmit notices, bills,payments,and other information:
10 ME
Attn: Dianna Howse Attn: Keith Hobday
Address: 13125 SW Hall Blvd Address: 3262 Penryn Rd Ste 100-B
Tigard, OR 97223 Loomis CA 95650
Phone: (503) 718-2430 Phone: (916) 600-4993
Email: dianna(cr�,tigard-or.gov Email: khobdav:&truepointsolutions.com
Notice will be deemed given upon deposit in the United States mail,postage prepaid,or when
so faxed,upon successful fax. In all other instances,notices,bills and payments will be deemed
given at the time of actual delivery. Changes may be made in the names and addresses of the
person to who notices, bills, and payments are to be given by giving written notice pursuant
to this paragraph.
11. SURVIVAL
The terms, conditions, representations, and warranties contained in this Agreement survive
the termination or expiration of this Agreement.
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12. MERGER
This writing is intended both as a final expression of the Agreement between the parties with
respect to the included terms and as a complete and exclusive statement of the terms of the
Agreement. No modification of this Agreement will be effective unless and until it is made in
writing and signed by both parties.
13. TERMINATION WITHOUT CAUSE
At any time and without cause, City has the right in its sole discretion to terminate this
Agreement by giving notice to Contractor. If City terminates this Agreement pursuant to this
paragraph, City will pay Contractor for services rendered to the date of termination.
14. TERMINATION WITH CAUSE
A. City may terminate this Agreement effective upon delivery of written notice to Contractor,
or at such later date as may be established by City,under any of the following conditions:
1) If City funding from federal, state, local, or other sources is not obtained and
continued at levels sufficient to allow for the purchase of the indicated quantity of
services. This Agreement may be modified to accommodate a reduction in funds.
2) If federal or state regulations or guidelines are modified, changed, or interpreted in
such a way that the services are no longer allowable or appropriate for purchase under
this Agreement.
3) If any license or certificate required by law or regulation to be held by Contractor,its
subcontractors, agents, and employees to provide the services required by this
Agreement is for any reason denied,revoked, or not renewed.
4) If Contractor becomes insolvent,if voluntary or involuntary petition in bankruptcy is
filed by or against Contractor,if a receiver or trustee is appointed for Contractor,or if
there is an assignment for the benefit of creditors of Contractor.
Any such termination of this agreement under paragraph (A) will be without prejudice to
any obligations or liabilities of either party already accrued prior to such termination.
B. City, by written notice of default (including breach of contract) to Contractor, may
terminate the whole or any part of this Agreement:
1) If Contractor fails to provide services called for by this Agreement within the time
specified, or
2) If Contractor fails to perform any of the other provisions of this Agreement, or fails
to pursue the work as to endanger performance of this Agreement in accordance with
its terms, and after receipt of written notice from City, fails to correct such failures
within ten (10) days or such other period as City may authorize.
The rights and remedies of City provided above related to defaults (including breach of
contract) by Contractor are not exclusive and are in addition to any other rights and
remedies provided by law or under this Agreement.
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If City terminates this Agreement under paragraph (B), Contractor will be entitled to
receive as full payment for all services satisfactorily rendered and expenses incurred,
provided, that the City may deduct the amount of damages, if any, sustained by City due
to breach of contract by Contractor. Damages for breach of contract include those
allowed by Oregon law, reasonable and necessary attorney fees, and other costs of
litigation at trial and upon appeal.
15. ACCESS TO RECORDS
City will have access to such books, documents, papers and records of Contractor as are
directly pertinent to this Agreement for the purpose of making audit, examination, excerpts
and transcripts.
16. HAZARDOUS MATERIALS
Contractor will comply with all federal Occupational Safety and Health Administration
(OSHA) requirements and all Oregon safety and health requirements. In accordance with
OSHA and Oregon OSHA Hazard Communication Rules,if any goods or services provided
under this Agreement may release,or otherwise result in an exposure to,a hazardous chemical
under normal conditions of use (for example,employees of a construction contractor working
on-site), it is the responsibility of Contractor to provide the City with the following
information: all applicable Safety Data Sheets,the identity of the chemical/s,how Contractor
will inform employees about any precautions necessary,an explanation of any labeling system,
and the safe work practices to prevent exposure. In addition, Contractor must label, tag, or
mark such goods.
17. FORCE MAJEURE
Neither City nor Contractor will be considered in default because of any delays in completion
and responsibilities hereunder due to causes beyond the control and without fault or
negligence on the part of the parties so disenabled, including but not restricted to, an act of
God or of a public enemy, civil unrest,volcano, earthquake, fire, flood, epidemic, quarantine
restriction, area-wide strike, freight embargo, unusually severe weather or delay of
subcontractor or supplies due to such cause;provided that the parties so disenabled will within
ten (10) days from the beginning of such delay, notify the other party in writing of the cause
of delay and its probable extent. Such notification will not be the basis for a claim for
additional compensation. Each party will, however,make all reasonable efforts to remove or
eliminate such a cause of delay or default and will, upon cessation of the cause, diligently
pursue performance of its obligation under the Agreement.
18. NON-WAIVER
The failure of City to insist upon or enforce strict performance by Contractor of any of the
terms of this Agreement or to exercise any rights hereunder should not be construed as a
waiver or relinquishment to any extent of its rights to assert or rely upon such terms or rights
on any future occasion.
19. HOURS OF LABOR, PAYE UITY
In accordance with ORS 279B.235, the following are hereby incorporated in full by this
reference:
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A. Contractor may not employ an individual for more than 10 hours in any one day, or 40
hours in any one week, except as provided by law. For contracts for personal services, as
defined in ORS 279A.055,Contractor must pay employees at least time and a half pay for
all overtime the employees work in excess of 40 hours in any one week, except for
employees who are excluded under ORS 653.010 to 653.261 or under 29 U.S.C. 201 to
209 from receiving overtime.
B. Contractor must give notice in writing to employees who work on a public contract,either
at the time of hire or before commencement of work on the contract, or by positing a
notice in a location frequented by employees, of the number of hours per day and days
per week that the employees may be required to work.
C. Contractor may not prohibit any of Contractor's employees from discussing the
employee's rate of wage, salary,benefits or other compensation with another employee or
another person and may not retaliate against an employee who discusses the employee's
rate of wage, salary, benefits or other compensation with another employee or another
person.
D. Contractor must comply with the pay equity provisions in ORS 652.220. Compliance is a
material element of this Agreement and failure to comply will be deemed a breach that
entitles City to terminate this Agreement for cause.
20. NON-DISCRIMINATION
Contractor will comply with all federal,state,and local laws,codes,regulations,and ordinances
applicable to the provision of services under this Agreement,including,without limitation:
A. Title VI of the Civil Rights Act of 1964;
B. Section V of the Rehabilitation Act of 1973;
C. The Americans with Disabilities Act of 1990, as amended by the ADA Amendments Act
(ADAAA) of 2008 (Pub L No 101- 336); and
D. ORS 659A.142,including all amendments of and regulations and administrative rules,and
all other applicable requirements of federal and state civil rights and rehabilitation statutes,
rules and regulations.
21. ERRORS
Contractor will perform such additional work as may be necessary to correct errors in the
work required under this Agreement without undue delays and without additional cost.
22. EXTRA (CHANGES) WORK
Only the City's Project Manager for this Agreement may change or authorize additional work.
Failure of Contractor to secure authorization for extra work constitutes a waiver of all right to
adjust the contract price or contract time due to such unauthorized extra work and Contractor
will not be entitled to compensation for the performance of unauthorized work.
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23. WARRANTIES
Contractor will guarantee work for a period of one year after the date of final acceptance of
the work by the owner. Contractor warrants that all practices and procedures,workmanship
and materials are the best available unless otherwise specified in the profession. Neither
acceptance of the work nor payment therefore relieves Contractor from liability under
warranties contained in or implied by this Agreement.
Any intellectual property rights delivered to the City under this Agreement and Contractor's
services rendered in the performance of Contractor's obligations under this Agreement, will
be provided to the City free and clear of any and all restrictions on or conditions of use,
transfer, modification, or assignment, and be free and clear of any and all liens, claims,
mortgages, security interests,liabilities, charges,and encumbrances of any kind.
24. ATTORNEY'S FEES
In the event an action, suit of proceeding, including appeal, is brought for failure to observe
any of the terms of this Agreement, each party is responsible for that party's own attorney
fees, expenses, costs and disbursements for the action, suit,proceeding, or appeal.
25. CHOICE OF LAW,VENUE
The provisions of this Agreement are governed by Oregon law. Venue will be the State of
Oregon Circuit Court in Washington County or the U.S. District Court for Oregon,Portland.
26. COMPLIANCE WITH STATE AND FEDERAL LAWS/RULES
Contractor will comply with all applicable federal, state and local laws, rules and regulations
applicable to the work in this Agreement.
27. CONFLICT BETWEEN TERMS
In the event of a conflict between the terms of this Agreement and Contractor's proposal,this
Agreement will control. In the event of conflict between a provision in the main body of the
Agreement and a provision in the Exhibits,the provision in the main body of the Agreement will
control. In the event of an inconsistency between Exhibit A and Exhibit B, Exhibit A will
control.
28. AUDIT
Contractor will maintain records to assure conformance with the terms and conditions of this
Agreement and to assure adequate performance and accurate expenditures within the contract
period. Contractor agrees to permit City, the State of Oregon, the federal government, or
their duly authorized representatives to audit all records pertaining to this Agreement to assure
the accurate expenditure of funds.
29. SEVERABILITY
In the event any provision or portion of this Agreement is held to be unenforceable or invalid
by any court of competent jurisdiction,the validity of the remaining terms and provisions will
not be impaired unless the illegal or unenforceable provision affects a significant right or
responsibility, in which case the adversely affected party may request renegotiation of the
Agreement and,if negotiations fail,may terminate the Agreement.
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30. COMPLIANCE WITH TAX LAWS
Contractor represents and warrants that Contractor is, to the best of the undersigned's
knowledge,not in violation of any Oregon tax laws including but not limited to ORS 305.620
and ORS Chapters 316,317,and 318. Contractor's failure to comply with the tax laws of this
state or a political subdivision of this state before the Contractor executed this Agreement or
during the term of this Agreement is a default for which the City may terminate this Agreement
and seek damages and other relief available under the terms of this Agreement or applicable
law.
[Signature Page to Follow]
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IN WITNESS WHEREOF, City and Contractor have caused this Agreement to be executed by their
duly authorized officials.
CITY OF TIGARD TkUEPOINT SO TIONS
A ;
B B :
Name: l Name: C
Title: MQ. a Title:
Date: " �l / Date:
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EXHIBIT A
SERVICES TO BE PROVIDED
Provide technical support services for the City's Accela product suite including, but not limited to,
Accela Land Management, Accela GIS, Accela Citizen Access, Accela Mobile Office and Accela
Inspector programs that are hosted by Accela. Support services to include, but not limited to, the
following:
A. Day-to-day on-call support and issue resolution.
B. System configuration and development
C. Creation and maintenance of event scripts
D. Creation of Crystal Reports,or equivalent report writer supported by Accela
E. Modification of existing Crystal Reports, or equivalent report writer supported by Accela
F. Creation and modification to fee schedules and formulas within Accela
G. On-site support as needed for new program implementation or upgrades
H. End user and/or administrator training
I. Liaison between Accela and third-party integrated software vendors to configure and resolve
issues including, but not limited to, inspection program, document management system,
electronic document review and online payment program.
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EXHIBIT B
CONTRACTOR'S PROPOSAL
1. Title Page
Proposer should identify the 1RFP Title, name and title of contact person, address, telephone
number,fax number, email address and date of submission.
City of Tigard, O
Informal Request for Proposal (IRFP) for
Accela Technical Support Services
Submitted by.
ueftin
Solutions
3262 Penryn Rd.
Suite 100-B
Loomis, CA 95650
Keith Hobday
(916) 600-4993
khobday@truepointsolutions.com
Submittal Due
Tuesday, July 9, 2019, 2:OOPM(PS7)
TruePo'nt;
Solutions
City of Tigard, OR
July 9, 2019
Jamie Greenberg, Purchasing Specialist
Contracts and Purchasing Office
13125 SW Hall Blvd.
Tigard, Oregon 97223
RE:Accela Technical Support—Informal Request for Proposal (IRFP)
The City requires a vendor to provide technical support services for the City's Accela product suite
including, but not limited to,Accela Land Management,Accela GIS,Accela Citizen Access,Accela Mobile
Office and Accela Inspector programs that are hosted by Accela.
TruePoint Solutions is pleased to submit our response for Accela Civic Platform Technical Support.The
City's RFQ seeks to establish a pool of qualified consultant companies to provide professional services to
the City to support and optimize the Accela Civic Platform application and to implement projects within
the on-premise enterprise platform.
TruePoint Solutions implemented the Accela Civic Platform for the City of Tigard back in 2008. Since the
go-live Keith Hobday, McKenzie Helvick, Erin Griffith and others at TruePoint have continued to support
the Cities successful implementation of Accela.There is no other firm that has the experience and
successful track record that TruePoint has supporting 100 Accela Customer.There is also obviously no
other vendor that has an in-depth knowledge of the Cities current configuration that TruePoint has.
TruePoint has twenty-five full time highly experienced resources dedicated to supporting Accela.
Keith Hobday,Accela Practice Director, is authorized to represent TruePoint Solutions in this business
relationship and will assign other members of the TruePoint team where appropriate. He can be
reached at:3262 Penryn Rd.,Suite 100-B, Loomis,CA 95650. 916-259-1293 office. Another
representative of our company is the signatory of this letter is Kent Johnson, Chief Executive Officer. His
contact information can be found below.
We would like to take this time to thank you for your consideration in allowing us to demonstrate
TruePoint's ability to support and enhance your Accela Civic Platform solution for the City. We look
forward to working with you and continuing our long-term successful relationship.
Re rds,
ent John
TruePoin S lutions
(916) 25 293 office (916) 607-4490 mobile
Ci t a r Ti g)re-J R
3. Table of Contents
The table of contents should include a clear and complete identification by section and page
number of the materials submitted.
1.TITLE PAGE.........................................................................................................................................................1
3.TABLE OF CONTENTS..........................................................................................................................................3
4.FIRM AND TEAM QUALIFICATIONS....................................................................................................................4
A.BACKGROUND OF THE FIRM..........................................................................................................................................4
B.QUALIFICATIONS OF FIRM.............................................................................................................................................5
C.ANTICIPATED RESOURCES.............................................................................................................................................7
KeithHobday.........................................................................................................................................................9
ErinGriffith..........................................................................................................................................................11
McKenzieHelvick.................................................................................................................................................13
5. PROJECT UNDERSTANDING AND APPROACH...................................................................................................15
6.COST STRUCTURE.............................................................................................................................................16
7.ADDITIONAL SERVICES(RFP B).........................................................................................................................17
8.ADDITIONAL INFORMATION(RFP C)................................................................................................................18
3
Uty of Tigard,OR
4. Firm and Team Qualifications
a. Background of the Firm
TruePoint Solutions is the most experienced and successful Accela implementation partner that
can provide the services required by the City of Tigard. Having become a certified services
partner in early 2005,TruePoint has been engaged on over 100 Accela implementation projects.
These projects have included complete beginning to end implementations, long term post
implementation support engagements, and project recovery and cleanup efforts. In accordance
with the requirements set forth in the RFP,we have provided project information about our
extensive experience with other public municipalities on the following pages.
TruePoint has 25 team members that are dedicated to our Accela implementation practice with
offices in Sacramento CA, Incline Village NV, and Tucson AZ with other team members working
out of home offices in Denver, EI Paso, Boise,Spokane, Indianapolis and Cincinnati. TruePoint
provides services for all aspects of the Accela Civic Platform including but not limited to:
• Day-to-day on-call support and issue resolution
• System configuration and development
• Creation and maintenance of event scripts
• Creation of Crystal Reports,or equivalent report writer supported by Accela
• Modification of existing Crystal Reports,or equivalent report writer supported by Accela
• Creation and modification to fee schedules and formulas within Accela
• On-site support as needed for new program implementation or upgrades
• End user and/or administrator training
• Liaison between Accela and third-party integrated software vendors to configure and
resolve issues including, but not limited to, inspection program,document management
system, electronic document review and online payment program.
We know that providing superior customer support is the key component to our success. By
building strong, dedicated partnerships with our customers,TruePoint can not only meet your
agency's business requirements, but we will strive to exceed your expectations.Our constant
objective is to have all our business relationships produce quality reference accounts. That only
happens by delivering exceptional service.
The TruePoint team is comprised of some of the most talented individuals in the country in the
arena of implementing complex government software solutions. Our company has a combined
staff experience of over 700 years of designing, developing, implementing,training, and
supporting IT systems for local government. Additionally, most of our resources have worked
together for more than a decade, and some staff have worked together for more than two
decades.The owners have worked together for almost 30 years, and as a result of these long-
term working relationships, our entire team shares the same perspective on customer service,
delivery, and ultimate client satisfaction.
4
City of Tigard, CSR
b. Qualifications of Firm
b. Qualifications of the firm in performing this type of work. This should include examples of
related experience and references for similar studies and projects.
TruePoint Solutions implemented the Accela Civic Platform for the City of Tigard back in 2008.
Since the go-live Keith Hobday, McKenzie Helvick, Erin Griffith and others at TruePoint have
continued to support the Cities successful implementation of Accela.
TruePoint currently has over 100 successful customers that we have we have long term
relationships with like the City of Tigard.
cifi�s Cilie% Counties Counties
Albany,OR 0 Oklahoma City,OK Adams County,CO San Mateo County,CA
• Alameda,CA Omaha,NE Arapahoe County,CO Santa Barbara County,CA
• Atlanta,GA Ontario,CA Bearer County,TX Santa Clam County,CA
Asheville,NC Pleasant Hill,CA Boulder County,CO Solaro County,CA
Benecia,CA Reno,NV Buncombe County,NC Stanislaw;County,CA
Aurora,CO Rochester,MN Clackamas County,OR Weld County,CO
Berkeley,CA Palo Alto,CA 0 Carroll County,MD - Washoe County,NV
Boise,ID 0 Peoria,AZ Cobb County,GA Yakima County,WA
Ceres,CA Pleasanton.CA Contra Costa County,CA
Clearwater,FL Ridgefield,WA Douglas County,NV
Cleveland,OH & Roseville,CA Guilford County,NC
Colorado Springs,CO 0 Sacramento,CA Gwinnett County,GA
- Concord,CA 0 Salt Lake City,UT Hillsborough County,FL Boston Public Health Commission
Corvallis,OR San Antonio,TX Jackson County,OR CA.Dept of Water Resources
El Paso,TX Santa Clara,CA King County,WA CA-OSHPD
Fort Collins,CO 0 Santa Monica,CA O Lake County,CA State of Massachusetts
Fremont,CA Spokane,WA - Leon County,FL State of Nevada,Taxicab Auth
Grand Rapids,MI Seattle,WA Marieopa County,AZ State of Naw York
Grass Valley,CA Stockton,CA 0 Marion County,IN TRPA-Tahoe Regional Pln.Auth.
Sunnyvale,CA Martin County,FL CA State Lands Commission
Indianapolis,IN Tacoma,WA Monterey County,CA City&County of Denver
Lincoln,NE Tigard,OR * Multnomah County,OR City&County of San Francisco
Livermore,CA Torrance,CA Napa County,CA University of Minnesota
Madison,WI Virginia Beach,VA 0 Nevada County,CA
Martinez,CA * Visalia,CA Olmstead County,MN
Maryland Heights,MO 0 Walnut Creek,CA Osceola County,FL
McAllen,TX 0 Watertown,WI 0 Pasco County,FL Elk Grove Village,IL
Menlo Park,CA In West Sacramento,CA 0 Placer County,CA Los Gatos,CA
Menlo Park Fire,CA Westminster,CO Pinal County,AZ Paradise,CA
Meridian,ID Whistler,BC Pima County,AZ Queen Creek,AZ
Missoula,MT O Yorba Linda,CA Sacramento County,CA Town of Sahuarita AZ
Moreno Valley,CA 0 Yuba City,CA San Benito,CA
New York City,NY - San Diego County,CA
Tmalrokit Aceek Automation ProectOCRents
Accela Legacy Upgrade-Tidemark
e Acceh USM Upgrade.Pennkk Plus
o Hansen der
e Access Lemy Upgrade-Ma
TruePoint is happy to provide contact information for any of our customers upon request. We
have listed a few below:
5
City of T igaf cis OR
ATTACHMENT A
CITY OF TIGARD, OREGON STATEMENT OF PROPOSAL
Name of Consultant: TruePoint Solutions
Mailing Address: 3262 Penryn Rd. Suite 100-B
Loomis CA 95650
Contact Person: Kent Johnson
Telephone:916-259-1293 Fax:916-256-1975 Email:kjohnson ot�pointsolutions.com
accepts all the terms and conditions contained in the City of Tigard's Request for Proposal for
Accela Technical Support Services and the attached general services agreement (Attachment C):
— –;��a�-- June 30, 2019
Signat4 of aut/hson
ed representative Date
Kent J 916-259-1293
Type or print name of authorized representative Telephone Number
Kent Johnson 916-259-1293
Type or print name of person(s) authorized to negotiate contracts Telephone Number
REFERENCES
City of Spokane, WA 509.625.6186
Reference #1 Telephone Number
Accela Implementation Support Jacque West
Project Title Contact Individual
City of Corvallis, OR 541.766.6706
Reference #2 Telephone Number
Accela Implementation Support Kevin Russell
Project Title Contact Individual
City of Albany, OR 541.917.7526
Reference #3 Telephone Number
Accela Implementation Support Alan Pilgrim
Project Title Contact Individual
Ridgefield, WA (worked with Avosette before finding TruePoint) 360.857.5010
Reference #4 Telephone Number
Accela Implementation Support Lisa Blake
Project Title Contact Individual
6
.ityS fg a C. 0F�;
c. Anticipated Resources
c. Proposers must identify the anticipated members of their firm that will be assigned to meet
the City's needs. Proposers should identify individuals and subcontractors who will provide the
services, their experience, and their individual qualifications. Pertinent resumes of assigned
personnel should be included.
Any TruePoint Team member can be a possible fit for specific tasks. For this engagement the
following resources are being recommended for several key tasks.
IC�'if1t4t7+ Project Director/Implementation Expert
Keith is a senior level manager with thirty-five years of combined experience in government solutions,
professional services and technology. He possesses extensive and proven abilities in,executive management,
project management,systems analysis,systems design,team building and successful implementations.
Keith is responsible for the ultimate success of ALL TruePoint/Accela clients and is proud to offer up reference
contacts from any of our customers. Keith has done a number of Implementation Assessments and worked with
a number of agencies to develop an approach to exceedingly complex business requirements in Accela.
Report Writer
Erin came to TruePoint with 10 years of programming and report development experience and has provides
reports for all of TruePoint's current customers.
Erin has written thousands of reports for our 100 clients and has a huge library of reports that can be used as a
starting point for any reporting need. I think it is safe to say Erin is one of the most experienced Accela report
writers in the world.
' + ► N /v+ck Implementation Consultant
i! we womi
Over the past 9 years, McKenzie has shown herself to be a hardworking,driven individual who has
risen to the challenges presented by over twenty five major Public Sector engagements. Her primary
focus has been on the analysis and implementation of Accela Automation projects. McKenzie is a
graduate of economics with strong interest in management, market research,finance,data analysis,
and business consulting.
The chart on the following page provides a complete summary of the members of the
TruePoint/Accela Team.
7
TruePoint Solutions
Services Team
;iiillii Oil 1 11
Keith Hobday Implementation Consultant Z8 yrs
Paula Montoya implementation Consultant 20 yrs,
Terry Duan [mplememtation Consultant 20 yrs
Cory Probasco Implementation Consultant 23 yrs
David Brown Implementation Consultant 17 yrs
Thomas Hornick Technical Consultant 21 yrs
Joe Cipriano Technical Consultant 22 yrs.
Caleb Harshbarger Technical Consultant 12 yrs
Richard Holland Technical Consultant 12 yrs
Michele Niceore implementation Consultant 12 yrs
McKenzie Helvick implementation Consultant 11 yrs
Mike Cox Technical Consultant 12 yrs
Jay Lunt Technical Consultant 29 yrs
Suzy Santa implementation Consultant 22 yrs
Deborah Herman Implementation Consultant 22 yrs
Johnny Guest Implementation Consultant 14 yrs
Erin Griffith Technical Consultant 14 yrs
Maureen McAleer implementation Consultant 32 yrs
Jackie Ramirez implementation Consultant i0 yrs
Tyler Suarez Implementation Consultant 6 yrs
Ray Schug Implementation Consultant 26 yrs
Erica Rodriguez Implementation Consultant 14 yrs
Nick Graf Implementation Consultant 10 yrs
Greg Lamy Implementation Consultant 3 yrs
Gtv of'11,igard, OR
KEITH HOBDAY
PROJECT DIRECTOR
PROFILE
Keith is a senior level manager with thirty-five years of combined experience in government
solutions, professional services and technology. He possesses extensive and proven abilities in,
executive management, project management,systems analysis,systems design,team building
and successful implementations.
PROFESSIONAL EXPERIENCE:
TruePoint Solutions, LLC.
Loomis, CA 01/05—Present
Partner
A founding member and Principal of TruePoint Solutions, responsible for professional services,
corporate leadership, and customer satisfaction.
Responsibilities include:
• Act as the project sponsor, project director, project manager, business analyst,
configuration specialist, and/or quality assurance specialist in solo or team projects.
• Develop conversion document, programs and test plans
• Develop interface document, programs and test plans
• Develop scripting specification,scripts and test plans
• Develop, maintain and implement project timelines and deliverables
• Maintain system life cycle procedures and documentation
• Manage end user support procedures and productivity
Notable Projects:
• County of Sacramento CA-Project Director,Accela Automation,Wireless,Apps,ACA,
and AGIS implementation for Land Management and Business Licensing
• Pasco County implementation for Business Licensing
• City of Asheville, NC-Project Director Accela Automation implementation
• County of San Mateo- Project Director Accela Automation implementation
• County of Stanislaus-Project Director Accela Automation implementation
• City of Santa Monica, CA-Project Director Accela Automation implementation
• City of Oklahoma City,OK—Project Director Accela Automation implementation
• City of Palo Alto, CA—Project Director Accela Automation implementation
• City of Tacoma,WA-Project Director,Accela Automation implementation for Building,
Land Use and Site Development
• City of EI Paso,TX—Project Director,Accela Automation implementation for Building,
Planning, Health, Fire and Code Enforcement
• City of Sacramento,CA-Project Director,Accela Automation implementation
• City of Alameda CA-Project Director,Accela Automation implementation for the
Building, Planning, Code Enforcement, Public Works and Fire departments
• City of Tigard,OR- Project Manager/Implementation Consultant for the Tidemark to
Accela Automation implementation
• City of Reno, NV- Implementation Consultant,Tidemark upgrade to Accela Automation
9
0ty of T igard;OR
ERIN GRIFFITH
CRYSTAL REPORTS&SQL DEVELOPER
PROFILE
Erin came to TruePoint with 10 years of programming and report development experience and
has worked on a number of projects over the last two years for TruePoint.
PROFESSIONAL EXPERIENCE
TruePoint Solutions
Technical Consultant(Reporting Specialist) Jul-2010 to Present
As a Technical Consultant on various projects Erin has the following responsibilities:
• Create Report Specification and Reports in Crystal or SSRS
• Develop strategies for converting data from legacy systems
• Create data conversion documents and data conversion programs
• Create interfaces to 3rd party data
• Create JAVA scripting(Event Scripts)to automate business processes
Selected TruePoint Engagements:
• Stanislaus County,CA—Report writer and reporting trainer
• San Diego County,CA- Report writer
• Atlanta, GA-Report writer
• Corvallis,OR-Report writer and reporting trainer
• Clackamas,OR- Report writer and reporting trainer
• Asheville, NC—Report writer and reporting trainer
• Pasco County, FL—Report writer and reporting trainer
• San Antonio,TX—Report writer and reporting trainer
• Washoe County, NV—Report writer
Company Confidential
Crystal Reports Developer Jul-2009 to 2010
Erin was the sole report writer at an extremely fast paced company which deals with mortgage
valuation and other real estate products. Most of her work involved PL/SQL ad-hoc queries and
packages that are accessed by Crystal Reports. Responsibilities included:
• Working with departments throughout the company to create a suite of reports to meet
each group's needs
• Custom design of customer reports and procedures using mainly Crystal Reports and
PL/SQL
• Rewriting and optimizing stored procedures and packages
• Developing procedures and packages in Oracle using PL/SQL
CorVel,OHSU, Foundation, Integra Telecom,Epiq Systems
Crystal Reports/SQL Developer Dec-2005 to Jun-2009
During this time Erin worked on contracts with a variety of companies through Kforce(Integra),
ATSI Group(CorVel and Epiq), and OHSU Foundation.She worked mainly as a Crystal Reports
Developer with some time spent as a SQL developer as well.
11
CE`9,°=, ,7f ice' rd, OR
Genesis Financial Solutions,Inc.
Crystal Reports Developer Sep-2004 to Dec-2005
At GFS Erin was the Crystal Reports Developer for a company specializing in debt purchasing and
recovery. I did everything that goes between the Data Warehousing and the final Crystal Report.
This includes managing and coding for the Data Mart,writing and testing the queries for the
reports,and development and quality assurance of the reports themselves.
Zoot Enterprises, Inc.
Crystal Reports Developer and Applications Programmer
Bozeman,MT Dec-2000 to Apr-2004
At Zoot Erin was the senior reports developer as well as an applications programmer. She
worked on a variety of projects for many of the nation's top financial institutions.The most
challenging of those involved creating custom reports for Bank of America, First Tennessee, and
MBNA that cover every aspect of the Credit Analysis process. For Bank of America I led the
report development on a web delivered reporting system that takes 60 reports and turns them
into over 700 scheduled Adobe and Excel files,covering their entire sales force and all aspects of
their business.
12
Oty of"Tigard, OPI
MCKENZIE HELVICK
IMPLEMENTATION CONSULTANT
PROFILE
Over the past 11 years, McKenzie has shown herself to be a hardworking, driven individual who
has risen to the challenges presented by over twenty five major Public Sector engagements. Her
primary focus has been on the analysis and implementation of Accela Automation projects.
McKenzie is a graduate of economics with strong interest in management, market research,
finance, data analysis,and business consulting.
PROFESSIONAL EXPERIENCE
TruePoint Solutions
Loomis, CA
Implementation Consultant May 2008—Present
As an implementation consultant on various projects McKenzie has the following
responsibilities:
• Define and document processes
• Determine inefficiencies and share best practice implementation approaches with each
client
• Document configuration requirements
• Configure software based upon approved configuration document
• Document and develop event scripts and batch processing automation
• Document report specifications
• Provide product training to product administrators and end users
• Provide go-live/ongoing support to users and troubleshoot issues that arise
• Configure and support Accela Citizen Access
• Configure Accela Electronic Document Review
Engagements include:
• City of Alameda, CA—Initial project fee configuration and implementation,go-live
support and continuing user support. Configuration specialist for Accela Electronic
Document Review.
• City of Berkeley, CA—Configuration specialist and event script development for
Accela/ePlanCheck(EDR) integration.
• City of Clearwater, FL—Initial project lead business analyst, lead configuration specialist,
lead project coordinator.
• City of Concord, CA—Development of batch processing automation
• City of Corvallis, OR—Initial project lead business analyst, lead project coordinator, lead
configuration specialist providing general user support.
• City of EI Paso,TX—Initial project configuration specialist and event script development.
• City of Fort Collins, CO—Configuration specialist for Accela Electronic Document Review.
• City of Hesperia, CA—Initial project configuration specialist and event script
development.
• City of Peoria,AZ—Initial project configuration specialist, configuration specialist
providing general user support,event script development.
13
City ol Tigard, OR
• City of Reno, NV—Lead configuration specialist providing general user support,Accela
Citizen Access configuration,Accela Electronic Document Review configuration.
• City of Rochester, MN—Configuration specialist providing general user support,event
script development,Accela Citizen Access configuration.
• City of Sacramento, CA—Event script development.
• City of Stockton,CA—Configuration specialist for Accela Electronic Document Review.
• City of Tacoma,WA—Configuration specialist for Accela Electronic Document Review.
• City of Tigard, OR—Initial project configuration specialist, lead configuration specialist
providing general user support,Accela Citizen Access configuration.
• City of Reno, NV—Lead configuration specialist providing general user support,Accela
Citizen Access configuration,configuration specialist for Accela Electronic Document
Review.
• City of Yorba Linda, CA—Configuration specialist for Accela Citizen Access.
• Clackamas County,OR- Initial project lead business analyst, lead project coordinator,
lead configuration specialist.
• Contra Costa County, CA—Lead configuration specialist providing general user support,
Accela Citizen Access configuration.
• Elk Grove Village, IL—Configuration specialist for Accela Electronic Document Review.
• Gwinnett County,GA—Configuration specialist,event script development,Accela
Electronic Document Review configuration.
• Monterey County,CA—Lead configuration specialist providing general user support,
event script development,Accela Citizen Access configuration,configuration specialist
for Accela Electronic Document Review.
• Nevada County, CA—Configuration specialist for Accela Electronic Document Review.
• OSHPD—Event script development for Accela/ePlanCheck(EDR) integration.
• Pinal County, AZ—Initial project configuration specialist and event script development.
• Sacramento County, CA—Lead configuration specialist providing general support,Accela
Citizen Access configuration.
• San Diego County,CA—Initial project business analysis, configuration specialist.
• Tahoe Regional Planning Agency—Configuration specialist for Accela Citizen Access.
• Town of Paradise, CA—Initial project event script development.
EDUCATION
University of Oregon, Eugene, OR;Aug 2007—Dec 2007
• Doctorate Program-Economics
Sonoma State University, Rohnert Park, CA;Jan 2006—May 2007
• BA, Economics
• GPA:3.74
• Dean's List:Spring/Fall 2006,Spring 2007
• Cum Laude Honors
• Honors of Distinction
14
City of,igar1, .p)
5. Project Understanding and Approach
Proposers should provide the City with information regarding their understanding of the City's
needs with regards to the Scope. Proposers should demonstrate a general understanding of the
needs of a municipality in the State of Oregon from an authorized partner firm of Accela.As part
of their service understanding documentation, Proposer's should address their availability to
meet the City's needs.
TruePoint has been supporting the City of Tigard for over 10 years and understands the current
day to day and long-term needs of the City.TruePoint is prepared to continue to provide
technical support services for the City's Accela product suite including, but not limited to,Accela
Land Management,Accela GIS,Accela Citizen Access,Accela Mobile Office and Accela Inspector
programs that are hosted by Accela. Our services will include, but not be limited to,the
following:
• Day-to-day on-call support and issue resolution
• System configuration and development
• Creation and maintenance of event scripts
• Creation of Crystal Reports, or equivalent report writer supported by Accela
• Modification of existing Crystal Reports,or equivalent report writer supported by Accela
• Creation and modification to fee schedules and formulas within Accela
• On-site support as needed for new program implementation or upgrades
• End user and/or administrator training
• Liaison between Accela and third-party integrated software vendors to configure and
resolve issues including, but not limited to, inspection program,document management
system, electronic document review and online payment program.
TruePoint supports individual jurisdictions in the State of Oregon including the State of OR and
some of their Accela clients. TruePoint was a proven track record supporting the City of Tigard
with day to day requests but also has helped the City plan for the future with the Accela Civic
Platform.
15
C�ty of Tigard,OR
6. Cost Structure
The proposed fee structure should include the complete breakout for the Contractor's costs to
provide all of the services under the subsequent contract including an hourly rate for each type
of services listed under Section 4.
TruePoint offers a simple hourly rate of$150 per hour for any support task.This is the rate
TruePoint has provided the City for over 10 years. If travel is required,travel costs will be billed
as incurred. Most TruePoint team members are a short one-stop flight away so any travel is
simple if required.
16
City of Tiga d+
7. Additional Services (RFP B)
Provide a brief description of any other services that your firm could provide the City and an
approximation of the hourly charge for each service of this type.Such services would be
contracted for on an "as needed" basis,to be provided and billed for separately.
The TruePoint team can provide services for ANY aspect of the Accela Civic Platform for ANY
City department.TruePoint is also helping the City to expand the use of Accela with add-on
integrations including(Selectron, PayGov, DigEplan, Laserfiche)or other possible integrations.
TruePoint is also always interested in helping the City expand the current Accela Civic Platform
footprint into other departments.
TruePoint also has our own Utility Billing System that we would be interested in demonstrating
to the City if the need arises.
17
City of Tigard,OR
e
Additional Information (RFP C)
Please provide any other information you feel would help the Selection Committee evaluate
your firm for this project.
TruePoint believes the City of Tigard knows TruePoint well and has seen firsthand the value we
can provide as a partner to the City. We have no other information to provide at this time.
18
SECTION 19
PROPOSAL CERTIFICATIONS
****************************************
** Non-discrimination Clause
The Contractor agrees not to discriminate against any client, employee or applicant for employment or for
services, because of race, color, religion, sex,national origin, handicap or age with regard to, but not limited
to,the following:employment upgrading, demotion or transfer;recruitment or recruitment advertising; layoffs
or termination; rates of pay or other forms of compensation; selection for training; rendition of services. It
is further understood that any contractor who is in violation of this clause shall be barred from receiving
awards of any purchase order from the City,unless a satisfactory showing is made that discriminatory practices
have terminated and that a recurrence of such acts is unlikely.
Agreed by: Kent Johnson Chief Executive Officer
Firm Name: TruePoint Solutions
Address: 3262 Penryn Rd., Suite 100-B
Loomis CA 95650
*****************************************
Resident Certificate
Please Check One:
❑ Resident Vendor: Vendor has paid unemployment taxes and income taxes in this state during the last
twelve calendar months immediately preceding the submission of this proposal.
Or
® Non-resident Vendor: Vendor does not qualify under requirement stated above. (Please specify your
state of residence: )
1
E
Officer's signature
Type or print officer's name ent Johnson Chief Executive Officer
RFP— Page 10
Close—
SIGNATURE PAGE
The undersigned proposes to perform all work as listed in the Specification section, for the price(s)
stated;
and that all articles supplied under any resultant contract will conform to the specifications herein,
The undersigned agrees to be bound by all applicable laws and regulations, the accompanying
specifications and by City policies and regulations.
The undersigned, by submitting a proposal, represents that:
A)The Proposer has read and understands the specifications.
B)Failure to comply with the specifications or any terms of the Request for Proposal may
disqualify the Proposer as being non-responsive.
The undersigned certifies that the proposal has been arrived at independently and has been submitted
without any collusion designed to limit competition.
The undersigned certifies that all addenda to the specifications has been received and duly
considered and that all costs associated with all addenda have been included in this proposal:
Addenda: No. through No. inclusive.
We therefore offer and make this proposal to furnish services at the price(s)indicated herein in
fulfillment of the attached requirements and specifications of the City.
Name of firm: TruePoint Solutions
Address: 3262 Penryn Rd. Suite 100-B
Loomis CA 95650
Telephone Number 916-254-1293 _ Fax Number: 916-256-1975
By: Date: June 30 2019
(Signature of Autfiorized 91cial. If partnership, signature of one partner.)
Typed Name/Title: Ke ohnson
If corporation,attest:
(Corporate Officer)
® Corporation ❑ Partnership ❑ Individual
Federal Tax Identification Number(TIN):45-0641023