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Conduent State & Local Solutions ~ C190025
CITY OF TIGARD - CONTRACT SUMMARY & ROUTING FORM Contract Overview Contract/Amendment Number: C190025a4 Contract Start Date: 09/06/2018 Contract End Date: 10/31/2024 Contract Title: Photo Enforcement Systems & Related Services Contractor Name: Conduent State & Local Solutions Inc. Contract Manager: Lisa Shaw Department: PD Contract Costs Original Contract Amount: $2,310,595.00 Total All Previous Amendments: Amd 1 - $12,000.00 Amd 2 - $656,181.00 & 842,055.00 Total of this Amendment: $0 Total Contract Amount: $1,858,731.47 Procurement Authority Contract Type: Choose an item. Procurement Type: Formal RFP >$150K Solicitation Number: LCRB Date: 09/25/2018 Account String: Fund-Division-Account Work Order – Activity Type Amount FY 24 100-4100-54001 $ FY Contracts & Purchasing Approval Purchasing Signature: Comments: Update vendor name from Conduent to Modaxo DocuSign Routing Route for Signature Name Email Address Contractor Scott Winks Scott.winks@modaxo.com City of Tigard Steve Rymer stever@tigard-or.gov Final Distribution Contractor Scott Winks Scott.winks@modaxo.com Leigh Erickson Leigh.erickson@tigard-or.gov Project Manager Lisa Shaw Lisa.shaw@tigard-or.gov Project Manager Monty Fox Monty.fox@tigard-or.gov Buyer Toni Riccardi tonir@tigard-or.gov CITY OF TIGARD - CONTRACT SUMMARY & ROUTING FORM Contract Overview Contract/Amendment Number: C190025a Contract Start Date: 09/06/2018 Contract End Date: 10/31/2024 Contract Title: Photo Enforcement Systems & Related Services Contractor Name: Conduent State & Local Solutions Inc. Contract Manager: Lisa Shaw Department: PD Contract Costs Original Contract Amount: $2,310,595.00 Total All Previous Amendments: Amd 1 - $12,000.00 Amd 2 - $656,181.00 Total of this Amendment: $842,055.00 Total Contract Amount: $1,858,731.47 Procurement Authority Contract Type: Choose an item. Procurement Type: Formal RFP >$150K Solicitation Number: LCRB Date: 09/25/2018 Account String: Fund-Division-Account Work Order – Activity Type Amount FY 24 100-4100-54001 $ FY Contracts & Purchasing Approval Purchasing Signature: Comments: Extend contract end date & update compensation 2% DocuSign Routing Route for Signature Name Email Address Contractor Scott Doering scott.doering@conduent.com City of Tigard Steve Rymer stever@tigard-or.gov Final Distribution Contractor Scott Doering scott.doering@conduent.com Kathy McAlpine Kathy.mcalpine@tigard-or.gov Project Manager Lisa Shaw Lisa.shaw@tigard-or.gov Project Manager Monty Fox Monty.fox@tigard-or.gov Buyer Toni Riccardi tonir@tigard-or.gov City of Tigard CONTRACT CHANGE ORDER/ 13125 SW Hall Blvd. Tigard,Oregon 97223 AMENDMENT SUMMARY Phone- (503) 639-4171 FIELD CHANGE ORDER FORM Fax- (503) 684-7297 Project Title: Photo Enforcement Systems & Related Project Manager: Lisa Shaw Services Contractor: Conduent State &Local Solutions, Inc Original Contract#: C190025 Effective Dates: I Chane Order/Amendment Amount: Accounting Strin : 100-4100-54001 Amendment Percentage Running Total: % AMENDMENT DETAILS Amendment updates the scope and the cost to reflect that ODOT approved seven (7) rather than eight (8) red light running (RLR) approaches across the three photo enforcement intersections and four (4) rather than six (6) intersection speed approaches. This amendment reflects the reduced number of approaches for both types of enforcement. In addition, the amendment increases the per month per approach cost for red light enforcement to account for the vendor's fixed overhead costs. Overall,since we paid the vendor$0 for the first 15 months of the contract, the overall 5-year contract cost has gone down. CHANGE ORDER DETAILS UNIT UNIT$ 'TOTAL$ Original Contract Amount $2,310,595.00 Amendment 1 $12,000.00 Revised Contract Total $2,322,595.00 Amendment 2 $656,181.00 Revised Contract Total $1,666,414.00 REASONING FOR CHANGE ORDER/AMENDMENT The Oregon Department of Transportation (ODOT) did not grant approval for red light running (RLR) cameras for right turn enforcement at 99W&Durham Rd.Additionally, ODOT has not granted approval for speed enforcement at the 99W&Durham Rd. intersection.As a result, the City wanted to remove references to these RLR and speed enforcement approaches in the contract. The cost per intersection for RLR has increased by$100 per month from$4,250 to $4,350, however the intersectionspeed cost remains $500 per month per a p Broach. BUDGET IMPACT AND REQUIRED ACTIONS Overall,this will cost the cine less in contract costs,but will also lead to fewer violations and traffic fines. REQUESTING PROJECT MANAGER APPROVING CITY STAFF Signature AllS tore Date Date Contractor is hereby authorized by the City of Tigard to perform CONTRACTOR the additional work described below in accordance with the terms and conditions detailed in the original contract along with all applicable rules,regulations,and laws that may be in effect for the Signature work. The unit pricing in the original contract shall apply to all additional work. A copy of this form, once completed, is to be forwarded to the Purchasing Office to ensure all changes to the encumbrances are met. Remember— the cumulative total of Amendments cannot exceed theproject's FY budget. Date CITY OF TIGARD,OREGON AMENDMENT TO CONTRACT PHOTO ENFORCEMENT SYSTEMS&RELATED SERVICES C190025 AMENDMENT #2 The Agreement between the City of Tigard,a municipal corporation of the State of Oregon,hereinafter called City, and Conduent State&Local Solutions, Inc, hereinafter referred to as Contractor, entered into on the 6d' day of November,2018,is hereby amended as follows: 3. COMPENSATION City agrees to pay Contractor the sum of menth for-Ft totot!of eight (8) Thirty Thousand Four Hundred Fifty and No/100 Dollars ($30,450.00) Per month for a total of seven (7) approaches at the following intersections in Tigard for photo red light and right turn on red enforcement: • 99W&SW Hall Boulevard (Three Approaches); • 99W& SW Durham Road (wee Two Approaches); and • 99W& 72'Avenue (Two Approaches) At the City's sole discretion, if the City elects to add speed on green enforcement, City agrees to pay Contractor $500 per activated speed approach per month for a sum no more than ,&fT-�;- Ste-=„ violations and six (6) of those same Three Thousand and No/100 Dollars ($3,00.00) Per month enforcing speed on green specifically at the North and South bound approaches at eaeh the instersections at 99W & Hall Blvd and at 99W and 72d Ave of the above i"te...,.etialls. For a total monthly compensation of both red light violations and speed on green enforcement of Thirty-Three Thousand Four Hundred Fifty and No/100 ($33,450.00). A two percent (29/6) escalator is to be applied each year during the initial term of this Agreement.The total amount paid by the City to the Contractor under this Agreement shall not exceed Two 1�fiffia One Htm&ed Twenty 41ifty Five Thatisand Two Httft&ed Fifty and NO/100 Dollars(62,4 35,250.00) One Million Five Hundred Eighteen Thousand Thirty-Six and No/100 Dollars ($1,518,036.00) for red light and right on red enforcement or Thousand Five 14tindr-ed Ninety Fivoe and No/100 Do-Rozfs ($2,322,595.00) One Million Six Hundred Sixty-Six Thousand Four Hundred Fourteen and No/100 Dollars ($1,666,414.00) for red light and right on red and speed on green enforcement for performance of those services described herein during the original term of this Agreement EXHIBIT A SCOPE OF SERVICES The following shall be amended in the Scope of Services for this project and included under the new compensation for the Consultant's work on the project: The intersections and approaches the City has currently identified for photo enforcement in the form of photo red light equipment installation and maintenance are as follows: • SW Pacific Highway (99W) at Durham Road (straight through traffic—both north and southbound) Durham Road Except as amended herein,all terms and conditions of the contract shall remain in full force and effect. IN WITNESS WHEREOF, City has caused this Amendment to be executed by its duly authorized undersigned officer and Contractor has executed this Amendment upon signature and date listed below. / CITY OF TIGARD CO UENT STATE&LOCAL SOLUTIONS,INC Signature ` Signature oTG1"�Q It- Ptl LS I D C yr Printed Name Printed Name Date Date City of Tigard CONTRACT CHANGE ORDER/ , 13125 SW Hall Bid. Tigard,Oregon 97223 AMENDMENT SUMMARY Phone-(503)639-4171 FIELD CHANGE ORDER FORD . Fax- (5c�3) 684-7!297 uuu.ti rd-ot.. -v. Project Title: Photo Enforcement Systems &Related Project Manager: Lisa Shaw Services Contractor: Conduent State&Local Solutions, Inc Original Contract#: C190025 Effective Dates: Chane Order/Amendment Amount: $12,000 Accounting String: 100-4100-54001 Amendment Percenta a Running Total: % AMENDMENT DETAILS Validation Studies to monitor violaters to get data collection for each defined intersection in original contract. Will monitor all 8 approaches. CHANGE ORDER DETAILS UNIT UNIT$ TOTAL$ Original Contract Amount $2,310,595.00 Amendment 1 $12,000.00 New Contract Total $2,322,595.00 REASONING FOR CHANGE ORDER/AMENDMENT Was originally in scope but cost was not allocated as it was unaware if it was needed. BUDGET IMPACT AND REQUIRED ACTIONS REQ STING WLJffiCT MANA ER APPRqWNG CITY STAFF afore Signature Zo •,-o- Date Date Contractor is hereby authorized by the City of Tigard to perform CONTRACTOR the additional work described below in accordance with the terms and conditions detailed in the original contract along with all applicable rules, regulations, and laws that may be in effect for the work. The unit pricing in the original contract shall apply to Signature all additional work. A copy of this form, once completed,is to be forwarded to the Purchasing Office to ensure all changes to the encumbrances are met. Remember—the cumulative total of Amendments cannot exceed the project's FY budget. Date •r• CITY OF TIGARD,OREGON AMENDMENT TO CONTRACT PHOTO ENFORCEMENT SYSTEMS&RELATED SERVICES C190025 AMENDMENT#1 The Agreement between the City of Tigard,a municipal corporation of the State of Oregon,hereinafter called City, and Conduent State&Local Solutions,Inc,hereinafter referred to as Contractor,entered into on the 6'h day of November,2018,is hereby amended as follows: 3. COMPENSATION A two percent(2%) escalator is to be applied each year during the initial term of this Agreement.The total amount paid by the City to the Contractor under this Agreement shall not exceed Two-M iett (42,123, Tv-o Million One Hundred Thirty-Five Thnusand Two.Hundred Fifth=and No/100 Dollars($2,135,250.00) for red light and right on red enforcement or T" AOien T ltree-Httftdred Tem e- Two Million Three Hundred Twenty-Two Thousand Five Hundred Ninety Five and Nc)/100 Dollars ($2,322,595.00) for red light and right on red and speed on green enforcement for performance of those services described herein during the original term of this Agreement. EXHIBIT A SCOPE OF SERVICES The following shall be included in the Scope of Services for this project and included under the new compensation for the Consultant's work on the project: A. OVERALL PHOTO ENFORCEMENT SYSTEMS REQUIREMENTS 9. Validation Studies The City shall pay$1,500 for a video validation study to be done at each approach. a. Will monitor and capture red light statistics including LFT Turn, Straight and RT Turn counts at all 8 approaches. b. Vendor will not capture Speed statistics. Except as amendmend herein,all terms and conditions of the contract shall remain in full force and effect. IN WITNESS WHEREOF, City has caused this Amendment to be executed by its duly authorized undersigned officer and Contractor has executed this Amendment upon signature and date listed below. CITY OF TIGARD CONDUENT STATE&LOCAL SOLUTIONS,INC Signature Signature Mg ria L. W I eve,, Holly Cooper Printed Name Printed Name 2 -Z,g-Zo 2/19/19 Date Date CONDUENT Tuesday, February 5, 2019 Video Validation Quote Scope: Will monitor and capture red light statistics including LFT Tum, Straight and RT Tum counts at all 8 approaches. • The vendor will not be able to capture Speed statistics—just RL. However, once our cameras are installed, we"I be able to provide speeding data. • As per Section A.9, Exhibit A,Scope of work of our contract,the fee for these services is$1,500 per approach. Fee: $1,500"8 Approaches-$12,000. Ryan Oswald Operations Director—Canada & NW US. Conduent (204)990-5695 Ryan.Oswald@Conduent.com CITY OF TIGARD.OREGON-CONTRACT SUMMARY FORM (THISFORMMUSTAccomPANYEVERYCONTRACT) �� - ^� Contract Title: Photo Enforcement S3Lstems &Related Services Number: PoC—J�J Contractor: Conduent State&Local Solutions, Inc. Contract Total. $2,123,250 Contract Overview: Implement and maintain photo traffic enforcement equipment and citation process This covers both photo red light and the option to enact`speed ongreen' enforcement at three (3) intersections along 99W: 72".Hall Blvd and Durham Rd Initial Risk Level: ❑ Extreme ❑ High ❑ Moderate ❑ Low Risk Reduction Steps: Risk Comments: Risk Signature: Contract Manager: Lt. Neil Charlton and Lisa Shaw Ext: Department: Police Type: ❑ Personal Svc ® Professional Svc ❑ Architectural_Agr ❑ Public Imp ❑ General Svc ❑ Engineering Svc ❑ Other: Start Date: 11/7/2018 End Date: 11/7/2023 Quotes/Bids/Proposal: FIRM ANOLMLT/SCORE Conduent State&Local Solutions Inc. Redflex Traffic Systems, Inc. Verra Mobility Senses America, Inc. Account String: Fund-Division-Account Work Order—ActM!y Type Amount FY 2018-19 100-4100-54001 $204,000 FY 2019-20 100-4100-54001 $412,080 FY 2020-21 100-4100-54001 $420,322 FY 2021-22 100-4100-54001 $428,728 FY 2022-23 100-4100-54001 $437,303 FY 2023-24 100-4100-54001 $220,816 Approvals - LCRB Date: 9/25/2018 Department Comments: Department Signature: Purchasing Comments 3! Purchasing Signature: City Manager Comments: r City Manager Signature: After securing all required approvals, forward original copy to the Contracting and Purchasing Office along with a completed Contract Checklist. Contract# 00QS- ATTACHMENT C CITY OF TIGARD, OREGON AGREEMENT FOR SERVICES RELATED TO PHOTO ENFORCEMENT SYSTEMS &RELATED SERVICES THIS AGREEMENT made and entered into this 6`h day of November, 2018 by and between the City of Tigard,a municipal corporation of the State of Oregon,hereinafter called"City",and Conduent State&Local Solutions, Inc.,hereinafter called"Contractor",collectively known as the"Parties." RECITALS WHEREAS,Contractor has submitted a bid or proposal to City to provide specific services;and WHEREAS,Contractor is in the business of providing photo enforcement systems and related services and is aware of the purposes for which City requires the services;and WHEREAS,City and Contractor wish to enter into a contract under which City shall purchase the services described in Contractor's bid or proposal;- THEREFORE, roposal;THEREFORE,The Parties agree as follows: 1. SERVICES TO BE PROVIDED Contractor agrees to provide services related to photo enforcement systems and related services as detailed in this Agreement including Exhibit B - Contractor's Proposal and by this reference made a part hereof. 2. EFFECTIVE DATE AND DURATION Contractor shall initiate services upon receipt of City's notice to proceed, together with an executed copy of this Agreement. This Agreement shall become effective upon the date of execution and shall expire,unless otherwise terminated or extended, on October 31, 2023. The Parties may agree to one additional five-year agreement upon completion of the original contract term Proposed revised pricing for the additional term shall be submitted no later than ninety(90) days prior to the execution of the additional term.All services shall be completed prior to the expiration of this Agreement. 3. COMPENSATION City agrees to pay Contractor the sum of Thirty Four Thousand and No/100 Dollars($34,000.00)per month for a total of eight (8) approaches at the following intersections in Tigard for photo red light and right turn on red enforcement: 0 99W&SW Hall Boulevard (Iliree Approaches); • 99W&SW Durham Road (Three Approaches);and a 99W&72"d Avenue (Two Approaches) At the City's sole discretion,if the City elects to add speed on green enforcement,City agrees to pay Contractor the sum of Thirty Seven Thousand and No/100 Dollars ($37,000)per month for eight(8) approaches enforcing red light violations and six (6) of those same approaches enforcing speed on green specifically at the North and South bound approaches at each of the above intersections. A two percent(20/6) escalator is to be applied each year during the initial term of this Agreement.The total amount paid by the City to the Contractor under this Agreement shall not exceed Two Million One Hundred Twenty Three Thousand Two Hundred Fifty and No/100 Dollars ($2,123,250.00) for red light and tight on red enforcement or Two Million Three Hundred Ten Thousand Five Hundred Ninety Five and No/100 Dollars ($2,310,595.00) for red light and right on red and speed on green enforcement for performance of those services described herein during the original term of this Agreement. Payment shall be based upon the following applicable terms: A. Full payment will be made on a monthly basis within 30 days of invoice, subject to the approval by the City. Payment shall be made only for work actually completed as of the date of invoice. B. Full payment by City of an invoice shall release City from any further obligation for payment to Contractor, for services identified and performed under that invoice, excluding any outstanding or unidentified services or unamortized costs not identified on the invoice Payment shall not be considered acceptance or approval of any work or waiver of any defects therein. C. Contractor shall make payments promptly,as due, to all persons supplying labor or materials for the prosecution of this work. D. Contractor shall not permit any lien or claim to be filed or prosecuted against the City on any account of any labor or material furnished. E. Contractor shall pay to the Department of Revenue all sutras withheld from employees pursuant to ORS 316.167. F. If Contractor fails,neglects or refuses to make prompt payment of any claim for labor or services furnished to Contractor or a subcontractor by any person as such claim becomes due, City may pay such claim and charge the amount of the payment against funds due or to become due the Contractor. The payment of the claim in this manner shall not relieve Contractor or their surety from obligation with respect to any unpaid claims. G. Contractor shall pay employees at least time and a half pay for all overtime workcd in excess of 40 hours in any one work week except for individuals under the contract who are excluded under ORS 653.010 to 653.261 or under 29 USC sections 201 to 209 from receiving overtime. H. Contractor shall promptly, as due, snake payment to any person, co-partnership, association or corporation,fiunishing medical,surgical,hospital care or other needed care and attention incident to sickness or injury to the employees of Contractor or all sums which Contractor agrees to pay for such services and all moneys and sutras which Contractor collected or deducted from the wages of employees pursuant to any law,contract or agreement for the purpose of providing or paying for such service. I. The City certifies that sufficient funds are available and authorized for expenditure to finance costs of this contract during the current fiscal year.Appropriations for future fiscal years shall be subject to budget approval by the City Council. "Any fiscal year where funds are not appropriated and a budget not approved by City Council will be considered a Termination pursuant to Section 6 below. 2019 GSA—Photo Enforcement Systems&Related Services 2 4. ASSIGNMENT/DELEGATION Neither party shall assign or transfer any interest in or duty under this Agreement without the written consent of the other and any attempted assignment or transfer without the written consent of the other party shall be invalid. 5. SUBMITTING BILLS AND MAKING PAYMENTS All notices and bills shall be made in writing and may be given by personal delivery, mail or fax. Payments may be made by personal delivery,mail,or electronic transfer.The following addresses shall be used to transmit notices and other related information: City of Tigard Conduent State&Local Solutions,Inc. Attn: Lisa Shaw,Business Manageer Attn: Holly Cooper Address: 13125 SW Hall Boulevard Address: 12410 Milestone Center Drive,Suite 500 Tigard, Oregon 97223 Germantown,Maryland 20_876 Phone: (503) 718-2554 Phone: (219) 406-5507 Email: hsa.shamd2jgard-or.gov Email: holly.cool2et@conduent.com The following addresses shall be used to transmit bills,payments,and other related information: City of Tigard Conduent State&Local Solutions,Inc. Attn: Lisa Shaw,Business Manager Attn: Accounts Payable _ ^- - Address: 13125 SW Hall Boulevard Address: PO Box 981175 . Tigard, Oregon 97223 El Paso,Texas 79998-1175 Phone: (503) 718-2554 Phone: (219) 406-5507 Email: hsa.shau.Antieard-or.gov Email: holly.cooper@conduent.com 6. TERMINATION The parties agree that any decision by either party to terminate this Agreement before the 31" day of October,2023 shall be accompanied by Ninety (90) days written notice to the other party prior to the date termination would take effect.There shall be no penalty for early termination. If City terminates the contract pursuant to this paragraph,it shall pay Contractor for services rendered prorated to the date of termination as well as all remaining unamortized costs, excluding any camera equipment. Contractor must provide the City with initial amortization chart at the completion of installation so the City is able to track its liability if this term is enacted. 7. ACCESS TO RECORDS/AUDIT RIGHTS City shall have access to such books, documents, papers and records of Contractor that are not deemed Contractor internal confidential/proprietary, which includes but is not limited to financial records, as are directly pertinent to this Agreement for the purpose of making audit, examination, excerpts and transcripts. Contractor acknowledges that the records created by the Photo Enforcement Systems are public records. Contractor shall retain all records arising out of or connected to the Photo Enforcement Systems for a time period required by the City's retention schedule of its public records. All records created by the Photo Enforcement Systems are subject to Oregon Public Records Law. The City, either directly or through its designated representative, may conduct financial and performance audits of the billings and services specified in the Contract at any time in the course of 2019 GSA—Photo Enforcement Systems &Related Services 3 making audit, examination, excerpts, and transcripts for a period identified in this Section. For avoidance of doubt,in no event shall Contractor's cost and/or profit information be subject to audit or required to be disclosed. 8. FORCE MMEURE Neither City nor Contractor shall be considered in default because of any delays in completion and responsibilities hereunder due to causes beyond the control and without fault or negligence on the part of the parties so disenabled, including but not restricted to, natural disaster, war, civil unrest, volcano, earthquake, fire, flood, epidemic, quarantine restriction, area-wide strike, freight embargo, unusually severe weather or delay of subcontractor or supplies due to such cause; provided that the parties so disenabled shall within ten(10)days from the beginning of such delay,notify the other party in writing of the cause of delay and its probable extent. Such notification shall not be the basis for a claim for additional compensation. Each party shall,however,make all reasonable efforts to remove or eliminate such a cause of delay or default and shall,upon cessation of the cause, diligently pursue performance of its obligation under the Agreement. 9. NON-DISCRIMINATION Contractor agrees to comply with all applicable requirements of federal and state civil rights and rehabilitation statues, rules, and regulations. Contractor also shall comply with the Americans with Disabilities Act of 1990, ORS 659A.142, and all regulations and administrative rules established pursuant to those laws. 10. INDEMNITY Contractor agrees to and shall defend,indemnify and hold harmless City, City's officers, employees, agents and representatives from and against all liability, claims, costs, demands,judgments,penalties, and causes of action of any kind or character,or other costs or expenses incidental to the investigation and defense thereof,of whatever nature,resulting from or arising out of the negligent acts or negligent omissions or the willful misconduct of the Contractor or its subcontractors, agents, or employees in performance of this contract,except,however,that the foregoing shall not apply to liability that arises out of the City's, its officers, employees, agents and representatives sole negligence or willful misconduct. If any aspect of this indemnity shall be found to be illegal or invalid for any reason whatsoever, such illegality or invalidity shall not affect the remainder of this indemnification. Contractor also agrees to and shall defend, indemnify, and hold harmless City, City's officers, employees, agents and representatives from and against any and all claims, demands, damages, liabilities, losses, and expenses (including reasonable attorney fees,whether or not at trial and/or on appeal), arising out of or in connection with any actual or alleged violation or infringement by the authorized use of Contractor's software in performance of this Contract of any proprietary right of any person whosoever,including any cop,right, patent, trade name, trademark, or misappropriation of the trade secrets of any third party. 11. INSURANCE Contractor shall maintain insurance acceptable to City in full force and effect throughout the term of this contract.Such insurance shall cover risks arising direcd-y or indirectly out of Contractor's activities or work hereunder. The policy or policies of insurance maintained by the Contractor shall provide at least the following limits and coverages: A. Commercial General Liability Insurance 2019 GSA—Photo Enforcement Systems&Related Services 4 Contractor shall obtain,at contractor's expense,and keep in effect during the term of this contract, Comprehensive General Liability Insurance covering Bodily Injury and Property Damage on an "occurrence" form (CG 2010 1185 or equivalent). This coverage shall include Contractual Liability insurance for the indemnity provided under this contract. The following insurance will be carried: Coverage Limit General Aggregate $3,000,000 Products—Completed Operations Aggregate $2,000,000 Personal&Advertising Injury $1,000,000 Each Occurrence $2,000,000 Fire Damage (any one fire) $50,000 B. Commercial Automobile Insurance Contractor shall also obtain, at contractor's expense, and keep in effect during the term of the contract,Commercial Automobile Liability coverage including coverage for all owned,hired,and non-owned vehicles on an"occurrence" form.The Combined Single Limit per occurrence shall not be less than$2,000,000. If Contractor uses a personally-owned vehicle for business use under this contract, the Contractor shall obtain, at Contractor's expense, and keep in effect during the term of the contract,business automobile liability coverage for all owned vehicles on an"occurrence" form. The Combined Single Limit per occurrence shall not be less than$2,000,000. C. Workers'Compensation Insurance The contractor,its Subcontractors,if any, and all employers providing work,labor, or materials under this Contract that are subject employers under the Oregon Workers' Compensation Law shall comply with ORS 656.017,which requires them to provide workers'compensation coverage that satisfies Oregon law for all their subject workers. Out-of-state employers must provide Oregon workers' compensation coverage for their workers who work at a single location within Oregon for more than 30 days in a calendar year. Contractors who perform work without the assistance or labor of any employee need not obtain workers' compensation coverage. All non- exempt employers shall provide Employer's Liability Insurance with coverage limits of not less than$1,000,000 each accident. D. Additional Insured Provision All policies aforementioned,other than Workers' Compensation and Professional Liability, shall include the City its officers, employees, agents and representatives as additional insureds with respect to this contract. E. Insurance Carrier Rating Coverages provided by the Contractor must be underwritten by an insurance company deemed acceptable by the City. All policies of insurance must be written by companies having an A.M. Best rating of"A-VII" or better, or equivalent. The City reserves the right to reject all or any insurance carrier(s)with an unacceptable financial rating. F. Self-Insurance 2019 GSA—Photo Enforcement Systems&Related Services 5 The City understands that some Contractors may self-insure for business risks and the City will consider whether such self-insurance is acceptable if it meets the minimum insurance requirements for the type of coverage required.If the Contractor is self-insured for commercial general liability or automobile liability insurance the Contractor must provide evidence of such self-insurance.The Contractor must provide a Certificate of Insurance showing evidence of the coverage amounts on a form acceptable to the City.The City reserves the right in its sole discretion to determine whether self-insurance is adequate. G. Certificates of Insurance As evidence of the insurance coverage required by the contract, the Contractor shall furnish a Certificate of Insurance to the City. No contract shall be effective until the required Certificates of Insurance have been received and approved by the City. The certificate will specify and document all provisions within this contract and include a copy of Additional Insured Endorsement.A renewal certificate will be sent to the below address prior to coverage expiration. H. Independent Contractor Status The service or services to be rendered under this contract are those of an independent contractor. Contractor is not an officer,employee or agent of the City as those terms are used in ORS 30.265. I. PriLnM Coverage Clarification The parties agree that Contractor's coverage shall be primary to the extent permitted by law.The parties further agree that other insurance maintained by the City is excess and not contributory insurance with the insurance required in this section. J. Cross-Liability Clause A cross-liability clause or separation of insureds clause will be included in all general liability, professional liability,pollution and errors and omissions policies required by this contract. A certificate in form satisfactory to the City certifying to the issuance of such insurance will be forwarded to: City of Tigard Attn: Contracts and Purchasing Office 13125 SW Hall Blvd. Tigard, Oregon 97223 At the discretion of the City,a copy of each insurance policy,certified as a true copy by an authorized representative of the issuing insurance company may be required to be forwarded made available for viewing to the above at a mutually agreed location address. Such policies or certificates must be delivered prior to commencement of the work.The procuring of such required insurance certificate shall not be construed to limit contractor's liability hereunder. Notwithstanding said insurance, Contractor shall be obligated for the total amount of any damage, injury, or loss caused by its negligence or its neglect connected with this contract. 12. ATTORNEY'S FEES In case suit or action is instituted to enforce the provisions of this contract, the parties agree that the losing party shall pay such sum as the court may adjudge reasonable attorney fees and court costs, 2019 GSA—Photo Enforcement Systems&Related Services 6 � including witness fees (expert and non-expert),attorney's fees and court costs on appeal. 13. LIMITATION OF LIABILITIES Neither Party shall be liable in contract, tort, strict liability,warranty or otherwise for (a) any special, indirect,incidental, consequential, or non-economic damages resulting from or in any way related to the Contract, such as, but not limited to, delay, disruption, loss of product, cost of capital, loss of anticipated profits or revenue, or loss of use of equipment or system; or (b) any damages of any sort whatsoever arising solely from the termination of the Contract in accordance with its terms. Contractor's maximum liability arising out of or relating to this Contract shall not exceed$2,000,000. 14. COMPLIANCE WITH STATE AND FEDERAL LAWS/RULES Contractor shall comply with all applicable federal, state and local laws, rules and regulations, including, but not limited to, the requirements concerning working hours, overtime, medical care, workers compensation insurance, health care payments,payments to employees and subcontractors and income tax withholding contained in ORS Chapters 279A, 279B, and 279C, the provisions of which are hereby made a part of this agreement. 15. CHOICE OF LAW,VENUE The provisions of this Agreement are governed by Oregon law. Venue will be the State of Oregon Circuit Court in Washington County or the US District Court for Oregon,Portland. 16. CITY OF TIGARD BUSINESS LICENSE Contractor shall obtain, prior to the execution of any performance under this Agreement, a City of Tigard Business License. The Tigard Business License is based on a calendar year with a December 31 st expiration date.New businesses operating in Tigard after June 30th of the current year will pay a pro-rated fee though the end of the calendar year. 17. CONFLICT BETWEEN TERMS It is further expressly agreed by and between the parties hereto that should there be any conflict between the terms of this instrument in the proposal of the contract,this instrument shall control and nothing herein shall be considered as an acceptance of the terms of proposal conflicting herewith 18. SEVERABILITY In the event any provision or portion of this Agreement is held to be unenforceable or invalid by any court of competent jurisdiction,the validity of the remaining terms and provisions shall not be affected to the extent that it did not materially affect the intent of the parties when they entered into the agreement. 19. INTERGOVERNMENTAL COOPERATIVE PURCHASING The Contractor agrees to extend identical prices and services under the same terms and conditions to all public agencies in the region. Quantities stated in this solicitation reflect the City of Tigard usage only. Each participating agency shall execute its own contract with Contractor for its requirements. 20. REPRESENTATIONS AND WARRANTIES Contractor represents and warrants to the City that: A. Contractor has the power and authority to enter into and perform this Agreement. B. This Agreement, when executed and delivered, is a valid and binding obligation of Contractor, 2019 GSA—Photo Enforcement Systems&Related Services 7 1 P enforceable in accordance with its terms. C. Contractor (to the best of Contractor's knowledge, after due inquiry), for a period of no fewer than six calendar years (or since the firm's inception if less than that) preceding the effective date of this Agreement,faithfully has complied with: 1) All tax laws of this state, including but not limited.to ORS 305.620 and ORS chapters 316, 317,and 318; 2) Any tax provisions imposed by a political subdivision of this state that applied to Contractor, to Contractor's property, operations, receipts, or income, or to Contractor's performance of or compensation for any work performed by Contractor; 3) Any tax provisions imposed by a political subdivision of this state that applied to Contractor, or to goods,services,or property,whether tangible or intangible,provided by Contractor;and 4) Any rules,regulations,charter provisions,or ordinances that implemented or enforced any of the foregoing tax laws or provisions.' D. Any intellectual property rights or information (i.e. citation information, citation images, payments,violation name and address,correspondence from violators, etc.) delivered to the City under this Agreement, and Contractor's services rendered in the performance of Contractor's obligations under this Agreement, shall be provided to the City free and clear of any and all restrictions on or conditions of use, transfer, modification, or assignment, and shall be free and clear of any and all liens, claims, mortgages, security interests, liabilities, charges, and encumbrances of any kind. Any of the Contractor's pre-existing or independently developed intellectual property"Intellectual Property" t l it i•,.proilded to 0,c Cir;-for 3. <.; aarin�ith.�coud%lrl 11M',.*!.d,-, J'i 'r4 anyi :duslve, non-t1anvf:_Labl llcenl; tLO ti1C Cit`:" to u e CC?ta,,:?ctor s ss for the lnt:,l:&:l 'purroU t of phots, enforceineiit servic:-n. ,m l ri--j +[cl 1-1',, h offi-e s2rX71ce,% a.s outlined in thw scope (4 ,work for the tl=ltion (Al the contra.ct. _U! t:I ilia io ;f,ic.tOr's Intellectual Property is ;�r�;i ti'.Jil !'i'n1ain nl`rieCl 1'C it-)[_ �Otltfi•lvf�*r 11.lt;i F_'n ( rltlsl'C:1' to the Cjt5•. The City may only make copies of any user manuals for backup and archival purposes which originals and any copies thereof shall be returned to Vendor at expiration of the contract. The City will not sell, rent, lease, alter,modify, assign translate reverse engineer, decompile, or otherwise attempt to derive the source code or create derivative works of the Contractor's Intellectual Property. 21. COMPLIANCE WITH TAX LAWS Contractor must,throughout the duration of this Agreement and any extensions,comply with all tax laws of this state and all applicable tax laws of any political subdivision of the State of Oregon.For the purposes of this Section, "tax laws"includes all the provisions described in subsection 20.C. 1) through 4) of this Agreement. Any violation of subsection A of this section shall constitute a material breach of this Agreement. Further, any violation of Contractor's warranty,in subsection 25.0 of this Agreement,that the Contractor has complied with the tax laws of the State of Oregon and the applicable tax laws of any political subdivision of this state also shall constitute a material breach of this Agreement.Any violation shall entitle the City-to terminate this Agreement, to pursue and recover any and all damages that arise from the breach and the termination of this Agreement,and to pursue any or all of the remedies available under this Agreement,at law, or in equity,including but not limited to: 1) Termination of this Agreement,in whole or in part; 2019 GSA—Photo Enforcement Systems &Related Services 8 2) Exercise of the right of setoff, and withholding of amounts otherwise due and owing to Contractor,in an amount equal to State's setoff right,without penalty;and 3) Initiation of an action or proceeding for damages, specific performance, declaratory or injunctive relief.The City shall be entitled to recover any and all damages suffered as the result of Contractor's breach of this .agreement, including but not limited to direct, indirect, incidental and consequential damages, costs of cure, and costs incurred in securing a replacement Contractor. These remedies are cumulative to the extent the remedies are not inconsistent,and the City may pursue any remedy or remedies singly,collectively, successively,or in any order whatsoever. 22. COMPLETE AGREEMENT This Agreement, including the exhibits, is intended both as a final expression of the Agreement between the Parties and as a complete and exclusive statement of the terms. In the event of an inconsistency between a provision in the main body of the Agreement and a provision in the Exhibits, the provision in the main body of the Agreement shall control. In the event of an inconsistency between Exhibit A and Exhibit B,Exhibit B shall control. No waiver,consent,modification,or change of terms of this Agreement shall bind either party unless in writing and signed by both parties. Such waiver,consent,modification, or change if made, shall be effective only in specific instances and for the specific purpose given. There are no understandings, agreements, or representations, oral or written, not specified herein regarding this Agreement. Contractor, by the signature of its authorized representative, hereby acknowledges that he/she has read this Agreement,understands it and agrees to be bound by its terms and conditions. IN WITNESS WHEREOF, City has caused this Agreement to be executed by its duly authorized undersigned officer and Contractor has executed this Agreement on the date hereinabove first written. Awarded by Tigard's Local Contract Review Board at their September 25,2018 business meeting. CONDUENT STATE&LOCAL CITY OF TIGARD SOLUTIONS,INC. 4zz�f Holly Cooper, Vice President By:Authorized City Representative By: Authoriz Con actor Representative ((• -]• ?.p/ 11/6/2018 Date Date 2019 GSA—Photo Enforcement Systems&Related Services 9 EXHIBIT A ORIGINAL SCOPE OF SERVICES The intersections and approaches the City has currently identified for photo enforcement in the form of photo red light equipment installation and maintenance are as follows: • SW Pacific Highway(99W) at Durham Road(straight through traffic—both north and southbound) Durham Road (westbound) turning right(northbound) onto SW Pacific Highway • SW Pacific Highway(99W)at Hall Boulevard(straight through traffic—both north and southbound) Hall Boulevard (westbound) turning right (northbound) onto SW'Pacific Highway • SW Pacific Highway(99W) at 72nd Avenue (straight through traffic—both north and southbound) The City reserves the right to expand this Agreement to include speed on green enforcement at a later date. In such event, the City will provide Contractor with no less than thirty (30) days written notice.As such, all technology initially installed pursuant to this Agreement must be capable of performing speed on green functions from the time of installation. The following scope of work describes the services requited by the City: A. OVERALL PHOTO ENFORCEMENT SYSTEMS REQUIREMENTS 1. Equipment Construction and Installation for Photo Enforcement Systems Contractor will be responsible for constructing,installing,and maintaining all necessary equipment for Photo Enforcement Systems at specified intersections and providing the City with all equipment for those Systems. Equipment includes, but is not limited to, radar detection equipment,approach cameras,speed cameras,sensors,components,products,software,and other ancillary equipment.City will not consider proposals that require use of loop detection equipment. Before executing the resulting contract with City, Contractor shall obtain all needed permits, including but not limited to those from the Oregon Department of Transportation ("ODOT prior to installing the equipment for the Photo Enforcement Systems at ODOT intersections. 2. Continuous Operation of Photo Enforcement Systems The Photo Enforcement Systems must be capable of operating 24 hours a day, 7 days a week. 3. Information to be Collected under the Photo Enforcement Program The Systems must record all pertinent data for each N-iolation at time of capture. Pertinent data includes, but is not limited to, a video of the violation;a photograph that includes the driver, the vehicle, and the license plate number of the vehicle; a unique violation identifier; the location of the violation;the date of the violation;the time of the violation;the elapsed time between images; the direction of travel; the traffic signal phase; time into the red phase; the vehicle's speed; the duration of the prior amber phase; the vehicle lane of travel; the camera ID; and the frame sequence numbers. 4. Operating and Training Manuals 2019 GSA—Photo Enforcement Systems&Related Services 10 '' Contractor must provide the City with all operating and training manuals for the equipment used under the resulting contract.Contractor shall provide City with all relevant specifications,manuals, and materials relating to the capabilities and operation of all the equipment,including any rights, licenses,or permits required by the City to make and provide copies of manuals and materials that is/are not Conduent Intellectual Property in response to any discovers-requests made for a court trial. 5. Evaluation of Additional Locations Contractor must use approved traffic safety surveys to evaluate locations where additional Photo Enforcement Systems may be installed with the approval of the City. Contractor may suggest additional locations for additional Photo Enforcement Systems that,in its opinion,will limit the number of vehicular crashes at those locations. 6. Removal of Photo Enforcement Systems at Current Locations Contractor may remove equipment for its Photo Enforcement Systems from intersections upon mutual agreement of Contractor and City. City may determine whether the removed equipment will be reinstalled at other locations or considered to be a termination for that camera under section 6 of the Agreement. 7. New Approach If City, at its sole discretion,would like to add Photo Enforcement Systems for approaches at a new intersection,City shall pay Contractor,in addition to the per-approach fee specified in Section 3 of the Agreement, the unamortized costs for Contractor to install Contractor's Photo Enforcement Systems cameras and peripheral equipment at a new intersection. For purposes of this subsection, "unamortized costs" means (i) the $8,000 in engineering fees per approach and (ii) Contractor's installation costs, which include the actual subcontractor's costs for plan development and construction,plus 15 percent. Contractor shall provide City-with the estimated not-to-exceed costs prior to installation of the cameras and equipment at the nea•intersection. The flat monthly fee provided in Section 3 shall remain unchanged if there is at least 60 or more months remaining on the Contract. If the remaining term to reach 60 months requires the City to exercise the extension of one or more one-year terms, then the Parties agree to amend the Contract to add the new expansion intersections and exercise the necessary extension of additional one-year terms to reach at least 60 months remaining on the Contract. 8. Rotation of Cameras If City,at its sole discretion,would like to rotate a Photo Enforcement System to a new location, City shall pay Contractor (i) a fixed fee of $8,000 in engineering fees per approach and (ii) Contractor's installation costs, which include the actual subcontractor's costs for plan development and construction. 9. Validation Studies The costs of a validation study are not included in the costs provided in section 8. The City shall pay$1,500 for a video validation study to be done at each approach. B. TECHNICAL SPECIFICATIONS FOR THE PHOTO ENFORCEMENT SYSTEMS Contractor will use the latest digital technology available for the Photo Enforcement Systems to 2019 GSA—Photo Enforcement Systems&Related Services 11 I produce legally sufficient color digital photos and video, if necessary, of violations. The equipment provided for the Photo Enforcement Systems must: • Be capable of producing both still photos and videos • Be tamper and vandal proof • Be secured against cyber attacks • Have minimal impact or reliance on existing traffic signal infrastructure • Not interfere with the City's or other agency's ability to control the traffic signal infrastructure • Incorporate and implement all technical and equipment upgrades as they become available, at no charge to the City. Contractor must work with the City to ensure that its database for storing data related to the Photo Enforcement Systems can interface with existing City databases and programs to send data to those databases and programs through automated procedures. C. SERVICES RELATED TO PROCESSING VIOLATIONS 1. Retrieval and Review of Images Contractor must retrieve evidence of violations on its storage devices and develop and convert all images into a digital format, determine and enter license plate information, review the image of the driver of the motor vehicle to ensure that the driver can be identified and that the driver in the image matches the gender of the registered owner (if the registered owner is an individual), and then place all information collected into a secure database. 2. Secure Database Access Contractor must provide City with a secure database and provide access to allow City employees to review alleged violations so that the employees may decide whether to issue a citation. 3. Transmission and Packet Creation If a City employee determines that a citation is warranted, then the Contractor must transmit the citation to the City for signature. The City will then return the citation to Contractor, and the Contractor must then mail the signed citation to the registered owner of the vehicle as required by Oregon law, together with an approved cover letter, alleged violation photograph, and an Affidavit of Non-Liability and-Certificate of Innocence forms ("Packet"). 4. Requirements for Packet Contractor's Packet must meet the State of Oregon's citation mailing requirements for each approved process for the Systems,and must comply with Oregon's chain of custody requirements to facilitate prosecution of violations. 5. Certification Process and Authority to Reject Citations Contractor will provide a method for the City to certify that all citations noted are in accordance vaith Oregon law. Contractor must provide an electronic file of citations that will include digital images of the alleged violations for review by designated City staff that will permit the City to authorize Contractor to print the citation for rejection of the citation. 6. Access to DMV Records Contractor will provide a method for accessing the Department of Motor Vehicles for all states, 2019 GSA—Photo Enforcement Systems&Related Services 12 which complies with Oregon law and the regulations, policies, and procedures of the Oregon Department of Motor Vehicles ("DM\"'). City understands there may be a ten (10) business day mail requirement in order to access another state's DM`'information. 7. Paper and Electronic Copies of Citations,• Contents of Electronic Copies Contractor must provide an appropriate paper or electronic copy of each issued citation to the Tigard Municipal Court ("Court'D together with an electronic file that contains all requirements of ORS 153.051 as follows: o The name of the court; * The name of the person cited; • The date on which the citation was issued; • The name of the enforcement officer issuing the citation and the officer's DPSST number; • The time and place at which the person cited is to appear in court; • A statement or designation of the violation that can be readily understood by a person making a reasonable effort to do so and the date, time and place at which the violation is alleged to have been committed; • A notice to the person cited that a complaint will be filed with the court based on the violation; + The amount of the presumptive fine,if any, fixed for the violation; • A statement notifying the person that a monetary judgment may be entered against the person for up to the maximum amount of fines, restitution and other costs allowed by law for the violation if the person fails to make all required appearances at the proceedings; • A statement notifying the person that,if the person pleads no contest and delivers to the court the amount of the presumptive fine indicated on the citation,and the court accepts the plea, the amount of the fine imposed against the defendant may not exceed the amount of the presumptive fine indicated on the citation; ■ A statement notifying the person that,if the person pleads no contest and delivers to the court the amount of the presumptive fine indicated on the citation: The person may submit an explanation of the circumstances of the violation; and The court may consider the explanation in establishing the amount of the fine,but in no event can the court impose a fine that is less than the minimum fine established under ORS 153.021; • A statement notifying the person that,if the person pleads not guilty and requests a trial, the court cannot impose a fine that is less than the minimum fine established under ORS 153.021 unless the person is found not guilty,in which case no fine will be imposed. 8. Required Documentation for Officer Contractor must prepare and provide documentation to the officer who will testify about the alleged violation. The documentation must include: • a checklist regarding camera operation and repair; • at least two photographs; • maintenance logs (if necessary); • a contact log showing any contacts with the alleged violator; and 0 any other information that may be required. 2019 GSA—Photo Enforcement Systems&Related Services 13 Contractor must provide required evidence packages for every hearing within five calendar days of notification from the City, through its Tigard Police Department. The required evidence package must include,but is not limited to,the following: .) the date,time,and location of the alleged violation; • the digital image of the license plate; • the video clip of the violation; and • the inspection and maintenance reports that indicate the equipment was functioning properly at the date and time of the alleged violation. 9. LTpdates regarding Status of Citations.•Recordkeeping Contractor must keep updated records and update the status of any citations that have been issued on its records. Contractor must periodically update its database to include information regarding the Certificate of Innocence and Affidavit of Non-Liability Forms received from the Court. 10. Storing Information Regarding Nonresponsive Registered Owners Contractor must store all information about registered vehicle owners who do not respond to the original summons. To fulfill this requirement, Contractor must have a processing system or database that is capable of maintaining the initial violation data and all relevant camera information in addition to subsequent transactional data regarding the violation, including collection activity,payments,adjudications, correspondence and address changes. 11. Storing Photographs and Images of Alleged Violations Contractor must keep all photographs and images for which citations are issued for three years from the date of the citation or 30 days after disposition of the case,whichever is later.Contractor must keep all photographs and images of violations for which citations were not issued for a minimum of 30 days. Contractor must maintain a list of all photographs and images that are destroyed. 12. Employee as Expert Witness Contractor must provide an employee that is able to be qualified as an expert witness under court requirements to testify about the Systems and the information collected regarding the violation that may be accuracy, calibration, maintenance, repair documentation, technical operation, and equipment effectiveness of the technology of the Systems. D. ASSISTANCE IN DISSEMINATING PUBLIC INFORMATION Contractor must assist City in providing public information about its Systems,including the following: • Providing City with a manual on its communications strategy. The manual will outline the public education program that will be designed as an ongoing dialogue with community organizations, neighborhood associations and the stakeholders. • Creating a link to the Contractor's website that can be placed on the City's existing web page containing information about its traffic photo enforcement program. • Participating with the City in ongoing or future media campaigns on traffic safety. • Attending public meetings to demonstrate its Systems and the City's Traffic Photo Enforcement 2019 GSA—Photo Enforcement Systems&Related Services 14 1 ;� - Program,if necessary. E. REQUIRED REPORTS, REQUIREMENTS FOR RECORDI EEPING AND DOCUMENT RETENTION 1. Required Legislative Report Contractor must provide City a template, in accordance %ith state law requirements, for the legislative report that will be sent to MOT that contains an overview of this photo enforcement program The bi-annual report is sent every bi-annual legislative session.This report and any other similar report will include an analysis of the program, the impact of the program on driving behavior,and future improvement recommendations. 2. Required Database Function for Statistical Information In addition to the bi-annual report,Contractor must have a database that allows for the aggregation of statistical information of alleged violations and related data over the period of the Contract. The database must be capable of generating a report from the aggregation of statistical information. The City will use the information generated to evaluate the performance of the overall photo enforcement program as well as to determine future modifications or changes to the program 3. Content of Statistical Report The statistical information to be collected includes, but is not limited to, the number of photos, the number of identifiable photos, the number of alleged violations sorted by location and residence of the vehicle's registered owner,the number of citations,the number of filed affidavits, the fine payment, the collection rate, the disposition of the alleged violations, and any other pertinent or related information required to properly and accurately measure program performance. 4. Information Reports Contractor's database must be capable of producing program-monitoring information reports. The report shall include such information as is mutually agreed upon by the Contractor and the City,including but not limited to: • The number of alleged violations recorded; • The number of non-issued alleged violations; • The reason for each non-issuance of a citation for alleged violations; • The number of citations issued; • The equipment hours of service and any hours lost; • The location and description of camera malfunction,if an;; • The average number of days to repair and the days lost to malfunction and downtime,if any; and ■ The number of violations by location. 5. Other Related Reports Contractor must provide additional reports about its Photo Enforcement Systems upon request from the City. Any additional costs for these additional reports must be agreed to in writing by the City before Contractor is required to provide these additional reports. 2019 GSA—Photo Enforcement Systems&Related Services 15 ''. 6. Data as Public Records:Required Retention Schedules Data generated by the Systems will belong to the City and considered public records. Contractor must create a written method for identifying the relevant retention periods under Oregon law for each category of the records generated by the Systems under this Section. Contractor must ensure that the data stored on its database is secure and backed up to prevent loss or damage.Contractor must work with the Tigard Police Department and other City departments to provide a mechanism and procedure for storing the data generated by the Systems. 7. Maintenance Lomas Contractor must maintain and,when requested,provide detailed maintenance logs to the City and to the Court that support the issuance of citations. The logs will be maintained on a regular basis, meticulously recorded,archived,and made available to rhe City and for use in the Court..0 digital files must be backed up to prevent loss or damage. F. EQUIPMENT MAINTENANCE 1. Maintenance Requirement:Timeframe to Correct Malfunction Contractor must maintain all installed equipment under the resulting Contract in a continuously operating condition.Any malfunctioning camera or related equipment must be returned to good working order within 48 hours of notification that the equipment is not in good working order, excluding weekends and City holidays. 2. Field Service Technician Requirement Contractor must provide at least one Field Service Technician O'Technician') responsible for all maintenance and emergency repair of the Systems. Contractor must document all repair acd,.ity of the Systems in an electronic maintenance log. 3. Preventative Maintenance Program Contractor shall provide a preventative maintenance program to achieve reasonable reliability and availability of the equipment provided, and as further described in item 4 below. Maintenance must include the running of diagnostics to ensure the early identification of any component failure. 4. Timing of Preventative Maintenance Contractor must perform preventative maintenance during the time allotted for image retrieval to ensure maximum operation time for the Systems. In addition, Contractor must ensure proper calibration of the portable red light camera within its fixed installation site as a normal component of its servicing routine. Contractor will complete any required calibration on site. If bench maintenance calibration is necessary at the Contractor's Regional Maintenance and Operations facility,the Technician must replace any faulty component in the Systems within 48 hours, excluding weekends and holidays, of notification and determination of the problem. 5. Electronic Log of Repair Agdvit Contractor must maintain an electronic log of all problems reported for camera components and all repair acti,6ty for those camera components for each incident reported. 6. Requirements of Electronic Maintenance Log 2019 GSA—Photo Enforcement Systems&Related Services 16 `' The electronic maintenance log must be attached to each camera in order to track the status of each camera requiring service or repair. The log shall provide a complete record of all maintenance activity and document the calibration,repair,and routine maintenance of the equipment to assure at all times that the evidence is properly documented.All such records must be available to the City upon demand so that the City may resolve evidentiary and administrative procedures. 7. Timeframe to Respond to City's Request for Records of Maintenance and Repair Contractor must make all records of maintenance and repair of all equipment provided under the resulting contract available to the City for inspection within five business days of the City's request. G. TRAINING REQUIREMENTS 1. Training Services Contractor must provide training services as necessary to ensure that City staff properly operates the equipment and performs the functions for which City staff will be responsible. Training services must include both initial and ongoing training and must include appropriate levels of `hands on" training, including providing instruction guides, tutorial materials, application reference guides and problem-solving material. 2. Training to be Conducted in City provided Facilities Contractor will provide for the training required in item 1 in City provided facilities. 3. License for Training Materials,Qu�tit of Training Materials Contractor must provide the City with the license to duplicate the training materials provided under item 1,if necessary. Contractor must provide all training materials in sufficient quantity. The Scope of Services may be further negotiated and refined between the City and the Contractor. 2019 GSA—Photo Enforcement Systems&Related Services 17 EXHIBIT B CONTRACTOR'S PROPOSAL Attach July 25,2018 Proposal 2019 GSA—Photo Enforcement Systems &Related Services 18 CONDUENT Photo Enforcement Systems & Related Services for the City of Tigard, Oregon Due Date: July 25, 2018 Submitted by: Conduent State & Local Solutions, Inc. 12410 Milestone Center Drive, Suite 500 Germantown, MD 20876 Response to Request for Proposals CONDUEM' Holly Cooper Vice President—Portfolio Leader Gonduent State&Local Solutions, Inc. 12410 Milestone Center Dr. Suite 500 Germantown, MD 20876 Holly.Cooper@conduent.com tel 219.406.5507 July 20, 2018 City of Tigard—Utility Billing Counter Attn: Joe Barrett Sr. Management Analyst 13125 SW Hall Blvd. Tigard,Oregon 97223 RE: Photo Enforcement Systems&Related Services for the City of Tigard, Oregon Dear Mr. Barrett: Conduent, State and Local Solutions,Inc. (Conduent)is pleased to submit our proposal to the City of Tigard for the Photo Enforcement Systems &Related Services program. We have submitted one(1)hard copy and one(1)electronic copy on a portable USB drive(thumb drive)in portable document format (pdf)for the City's evaluation. Our team of photo enforcement professionals have carefully examined the RFP and have a solid understanding of the project and services to be performed.We understand it is the City's intent to enforce photo red light violations across 6 approaches at 2 intersections and will look at enforcing speed on green at a later date,in addition to the possibility of adding 1 or more intersections.We commit to perform those services within the time period specified according to the guidelines stated in the RFP. Conduent is one of North Americas' largest providers of photo enforcement solutions including red light, speed,rail crossing, over-height and other unique capabilities. As such,the City can be assured we have the requisite photo enforcement program experience,resources,management tools and local team to help the City implement an effective and safety focused Photo Enforcement program which, in turn,can lower crash and injury rates among drivers,bicyclists,and pedestrians. Conduent is proud of its established footprint in Oregon. Our customer care operations in both Portland and Tigard support one of the world's largest telecommunications companies, a world leading satellite provider and one of the most recognized technology innovators of our time.Add that to our Photo Enforcement operations in Portland and Beaverton and we employ over 1,000 people in the state,nearly half of which are in Tigard. We've helped create jobs and economic stability in the region. We are excited to have the opportunity to further our presence in Washington County and work directly with the City of Tigard. Conduent State&Local Solutions,Inc. agrees with a majority of your contractual terms, and our bid is therefore conditioned on the negotiation of mutually acceptable contractual terms and conditions in light of our underlying assumptions and exceptions submitted in this procurement.We are confident that through good faith discussion and understanding of how the concerns of both parties can be addressed,we I will be able to agree on mutually beneficial contract terms,while satisfying the needs and protections sought by the City of Tigard.If you have any questions regarding our response,please contact Scott Stewart, at 909-948-0776, scott.stewart@conduent.com or 6949 Hillhurst Ct.,Rancho Cucamonga, CA 91739. Scott will be responsible for all subsequent correspondence. We are confident that Conduent meets or exceeds the requirements of the RFP.I look forward to the opportunity to work together in accomplishing the Mayor's safety goals for the City of Tigard. Sincerely, Holly Cooper 2 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 3 Table of Contents [RFP 5.A.3] REQUIREMENT: RFP Section 5.A.3 The table of contents should include a clear and complete identification by section and page number of the materials submitted. 1 Title Page 2 Transmittal Letter 3 Table of Contents [RFP 5.A.31 .........................................................................................................3-1 4 Knowledge,Experience,Qualifications and Financial Stability [RFP 5.A.41..............................4-1 4.1 General Information[RFP 5.A.4.a]...........................................................................................4-1 4.3 Key Staff Members [RFP 5.A.4.c] ............................................................................................4-3 4.4 Proposer's Experience [RFP 5.A.4.d]......................................................................................4-21 4.5 List of Municipalities Served [RFP 5.A.4.e]...........................................................................4-57 5 Project Understanding and Approach [RFP 5.A.5] .......................................................................5-1 5.1 Equipment Construction and Installation for Photo Enforcement Systems [RFP 4.A.1]..........5-1 5.2 Continuous Operation of Photo Enforcement Systems [RFP 4.A.2].........................................5-2 5.3 Information to be Collected Under Photo Enforcement Systems [RFP 4.A.31 .........................5-2 5.4 Operating and Training Manuals [RFP 4.A.41 ..........................................................................5-3 5.5 Evaluation of Additional Locations [RFP 4.A.5]......................................................................5-3 5.6 Removal of Photo Enforcement Systems at Current Locations [RFP 4.A.6]............................5-4 5.7 Approach to Providing Equipment and Services [RFP 5.A.5.a] ...............................................5-4 5.8 Firm's Experience in Photo Enforcement Installations and Maintenance [RFP 5.A.5.b] .........5-7 5.9 Project Schedule and Tasks [RFP 5.A.5.c]................................................................................5-8 Implementation Schedule........................................................................................................5-11 5.10 Collaboration with the City [RFP 5.A.5.d]..............................................................................5-17 5.11 Procedures to Resolve Issues [RFP 5.A.5.e] ...........................................................................5-18 6 Technical Specifcations for Photo Enforcement Systems and Its Databases [RFP 5.A.6]..........6-1 6.1 Photo Enforcement Equipment [RFP 5.A.6.a] ..........................................................................6-1 6.2 Firm's Experience in Photo Enforcement Installations and Maintenance [RFP 5.A.6.b] .......6-12 6.3 Report Generation Capability [RFP 5.A.6.c]...........................................................................6-12 6.4 Interfacing and Data Transfer [RFP 5.A.6.d] ..........................................................................6-14 6.5 Services Related to Processing Violations [RFP 4.B].............................................................6-14 6.6 Assistance in Disseminating Public Information [RFP 4.C] ...................................................6-24 6.7 Required Reports: Requirements for Recordkeeping and Document Retention [RFP 4.13].................................................................................................................................6-25 6.8 Equipment Maintenance [RFP 4.E].........................................................................................6-29 6.9 Training Requirements [RFP 4.171 ...........................................................................................6-39 ©2018 Conduent State&Local Solutions, Inc. 3-1 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 7 Compensation Structures and Method of Payment [RFP 5.A.71..................................................7-1 8 Additional Services [RFP 5.B]..........................................................................................................8-1 9 Additional Information [RFP 5.C]...................................................................................................9-1 10 References [RFP 5.D]......................................................................................................................10-1 Attachment B City of Tigard, Oregon Statement of Proposal 11 Mandatory Forms............................................................................................................................11-1 Section 7 Proposal Certifications—Non-Discrimination Clause Section 8 Signature Page Attachment A City of Tigard, Oregon Acknowledgement of Addenda List of Figures Figure 5-1. Project Monitoring and Control Process Overview.................................................................5-6 Figure 5-2. VR No Hit Data Entry...........................................................................................................5-19 Figure 6-1. Camera System Housing.........................................................................................................6-2 Figure 6-2. Smart Radar Overview............................................................................................................6-3 Figure 6-3. Simultaneous and Concurrent Red Light Violations...............................................................6-4 Figure6-4. Traffic Log Detail ...................................................................................................................6-5 Figure 6-5. User Interface Screenshots......................................................................................................6-6 Figure 6-6. Lane Configuration Screen......................................................................................................6-7 Figure 6-7. Image Quality Sample 1..........................................................................................................6-8 Figure 6-8. Image Quality Sample 2..........................................................................................................6-9 Figure 6-9. Image Quality Sample 3........................................................................................................6-10 Figure 6-10. Video Analytics Example....................................................................................................6-11 Figure 6-11. CitewebTM Approval Screen for Authorized Officials. .......................................................6-18 Figure 6-12. Purging History Report.......................................................................................................6-23 Figure 6-13. Search Functionality............................................................................................................6-27 Figure 6-14. Sample CMMS Work Order Screen....................................................................................6-31 Figure 6-15. Sample Corrective Work Order Report...............................................................................6-32 Figure6-16. Report Formats....................................................................................................................6-32 Figure 6-17. Sample Work Order for Mobile Speed Enforcement..........................................................6-33 Figure 6-18. Corrective Work Order Report............................................................................................6-34 Figure 6-19. Monthly Unscheduled Downtime Report............................................................................6-35 Figure 6-20. Fixed Pole Preventative Maintenance Schedule .................................................................6-36 Figure 6-21. Sample Red Light Preventative Report...............................................................................6-37 Figure9-1. Average Speed........................................................................................................................9-3 Figure 9-2. CBI System Status Screen.......................................................................................................9-4 Figure 9-3. CBI System Status Drill Down Screen....................................................................................9-5 Figure9-4. Live Video Feed......................................................................................................................9-6 3-2 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Figure 9-5. System Performance Screen....................................................................................................9-7 Figure 9-6. Ratio Analytics to track performance......................................................................................9-8 Figure9-7. Reports....................................................................................................................................9-8 List of Tables Table4-1. Personnel..................................................................................................................................4-4 Table 4-2. Experience Providing Requested Scope of Services..............................................................4-22 Table 4-3.North America Photo Enforcement Projects..........................................................................4-57 Table5-1. Data Bar....................................................................................................................................5-2 Table 5-2. Examples of Installation work completed................................................................................5-8 Table7-1. Flat Fee Pricing.........................................................................................................................7-2 Table 7-2. Per Issued Citation Pricing.......................................................................................................7-2 Table 7-3. Per Paid Violation Pricing........................................................................................................7-2 ©2018 Conduent State&Local Solutions, Inc. 3-3 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 3-4 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 4 Knowledge, Experience, Qualifications and Financial Stability [RFP 5.A.4] REQUIREMENT: RFP Section 5.A.4 Provide a comprehensive history of Proposer's firm and its experience in providing equipment and services for photo enforcement of traffic laws. Under this heading,include the following information: Title only. No response reqd. 4.1 General Information [RFP 5.A.4.a] REQUIREMENT: RFP Section 5.A.4.a a.General information about the firm, including the total number of years the firm has been in business,the general scope of services the firm provides,the current number of employees,and its principal areas of expertise. General Information about the Firm Number of Years in Business.Incorporated in New York in 1963, Conduent State&Local Solutions, Inc. has been providing innovative solutions to our clients for over 55 years, including being a photo enforcement industry pioneer with over 20+years of experience in photo enforcement systems and services. General Scope of Services and Principal Areas of Expertise. Conduent has multiple lines of business, divided into three segments aligned to the industries in which our clients operate: Public Sector, Consumer&Industrials, and Financial Services&Healthcare. Our Public Sector segment provides government-centric services to U.S. federal, state, and local governments. Within our Public Sector segment,there are Government Healthcare,Federal, State&Local, and Transportation operating groups. The Photo Enforcement Systems project will be part of our Transportation group. The City requires a vendor with the understanding and ability to implement and support a legal red light enforcement program. Conduent is the only vendor that can match in-depth knowledge of Oregon based systems with the proven track-record of implementing and managing successful programs throughout the State. Our company is the one of the largest photo enforcement providers with programs across 13 states, several Canadian provinces, and Saudi Arabia. In addition to 30 years of violations processing experience,including all aspects of back office processing,we support an extensive array of photo enforcement systems with more than 1,500 individual systems under contract in 2017. Our 20+years of experience with red light and photo speed camera systems includes installing and operating cameras and supporting systems with accurate detection,exceptional image quality, and proven non-invasive detection mechanisms, all supported by our easy-to-use,plug and play back office systems, CiteWebTM Across the country, our contracts range from focused red light camera operations to multifaceted traffic signal enforcement programs to back office operations.No other company has demonstrated this long- term commitment to operating and supporting red light violation camera systems across North America. We design and operate programs tailored to each client's needs and the applicable legislative framework. We have an extensive track record of delivering and integrating red light and photo speed violation ©2018 Conduent State&Local Solutions, Inc. 4-1 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon camera systems and services for the most visible clients in the United States. In addition to Portland, Oregon and Beaverton,Oregon major jurisdictions using our systems include Delaware Department of Transportation;the Los Angeles Transportation Authority;Montgomery County, Maryland; Rockville, Maryland; Garland, Texas;Denver, Colorado; Aurora, Colorado; Sheridan, Colorado;Providence,Rhode Island;Wilmington,Delaware; and Winnipeg, Canada. As examples,we have implemented some of the largest and most complex red light and photo enforcement projects in the country, including: • Largest Turnkey Speed Enforcement Program in North America—Montgomery County, Maryland.With 72 active speed cameras and 50 red light cameras in operation today and the requirement for the provision of turnkey maintenance,violation processing,noticing,payment processing, and customer service support,Montgomery County's Safe Speed Program is the largest, most complex speed program in North America. We implemented this successful program in a 21 calendar-day deadline. • The Only Two Active Statewide Speed Enforcement Programs in the United States—Maryland State Highway Administration SafeZones and Illinois DOT Work Zone Safety.We were selected in separate,competitive procurements by both the Maryland State Highway Administration(SHA) and the Illinois DOT,to provide turnkey automated speed enforcement services for their state highway programs.No other vendor has an operational statewide speed program today. Both programs have been successfully renewed after competitive procurements. Our Maryland SHA program is extremely successful and was completely implemented within a 36-day deadline. • One of the Largest Turnkey Digital Red Light Programs in the United States—Delaware Department of Transportation Electronic Red Light Safety Program(ERLSP). In 2014 Conduent successfully installed 51 rear camera systems and 14 front camera systems when awarded the De1DOT ERLSP contract,previously performed by a competitor.After what the client deemed a successful implementation coupled with outstanding performance by the 65 red light cameras, DeIDOT staff approved an amendment for 51 additional rear camera systems to be installed, doubling the number of rear camera systems on the project. Conduent completed the installation of all 51 rear camera systems in March 2017,wrapping up installation four months prior to the scheduled end date. Today we operate 116 red light camera systems on the De1DOT ERLSP project,providing all end-to- end services on behalf of the client. • Largest Turnkey Digital Red Light Program in the United States—City of Chicago,Illinois. Conduent was contracted by the City of Chicago in 2013 to take over their current vendor's equipment, implement to our new equipment, support,maintain,and repair an Automated Red Light Enforcement Program consisting of 352 red light enforcement systems across Chicago. The Program operates 24/7/365 and the services include: — Transition existing maintenance, supply new hardware, software, and communications — Local processing center — Maintain all video captured 4-2 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon — Web portal for administrative hearing review of images and video — Dashboards and data analytics — Initial verification and storage of digital images and electronic data to be provided for City processing Principal Place of Business. Conduent State&Local Solutions, Inc. maintains its headquarters in Germantown,Maryland.We also maintain a substantial presence in Oregon,where we have offices in Portland and Tigard. Our photo enforcement services maintain a local office in Portland at 1220 South West Morrison, Suite 250,Portland, OR 97205. We have a long and well-established history supporting both the State of Oregon and local municipalities. We currently employ more than 1,000 Oregon employees who provide business process and IT services and solutions to government and commercial clients in such industries as transportation, education, and healthcare. Number of Employees. Conduent State&Local Solutions, Inc. employs approximately 4,700 professionals. Our parent company Conduent Incorporated employs approximately 85,000 employees. 4.3 Key Staff Members [RFP 5.A.4.c] REQUIREMENT: RFP Section 5.A.4.c Identify, by name and title,the key staff members who will be assigned to work with designated City employees tasked with administering the City's photo enforcement program.Specifically,the City would at least like to see a name,title,and biography for the assigned employee capable of being designated as an Expert Witness,the person or persons who would be providing the training for the Photo Enforcement Systems,and the person or persons who would be considered the Technician.The biography provided must include, but need not be limited to,a description of the education,qualifications,experience,and training for the identified staff member.Additionally,for each person identified,please include the following: 1)A resume showing all relevant education and experience in providing services similar to the scope of work being requested; 2)A description of the proposed roles and responsibilities for the person under the resulting contract;and 3)The availability of the key staff members to respond to City requests for data, information,training,maintenance,or repair,as appropriate,for each staff member. Conduent brings more than 20 years of experience providing automated red light and photo enforcement services. We have a proven track record of implementing and operating successful automated red light and photo speed enforcement transportation programs throughout the country. Our contracts range from automated enforcement system support to back office only operations to full turnkey programs. Our strategy is to partner with our clients to develop a program that meets their needs and provides for the best possible customer experience. Our loyal customers understand this,which is why we have the highest renewal rate in the industry. In addition to the experience of our organization,we will provide the City with personnel who have the authority to resolve issues and take action related to project or staff performance, engendering a culture of individual accountability,responsibility, and customer focus. Our team of photo enforcement professionals stands ready to support the program and offer their extensive,hands-on experience.We combine the niche skills of our experienced team with the strength of program management to ensure the execution of a successful project. ©2018 Conduent State&Local Solutions, Inc. 4-3 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Our overall ability to support the City's program is demonstrated by our success supporting some of the largest and most complex automated red light and photo enforcement programs throughout North America. Table 4-1. Personnel Responsibilities Program Manager Responsible for the oversight Mr. Parke brings over 40 years of All requests related Vincent Parke of the successful execution of program management experience to the program. 35% the Photo Enforcement where he has overseen a variety of of his time will be Systems project. Serves as the high profile projects for the United dedicated to Tigard. key liaison as required in the States Army, Lockheed-Martin, and RFP with the City and is Conduent. He has worked in the responsible for fulfilling its photo enforcement industry in the requests. Responsible for Portland area for over 18 years and providing all the necessary has been managing photo tools to ensure the smooth enforcement programs since 2002. operations of the program. Regional Director Provides corporate oversight Mr. Oswald is an experienced photo Informational Ryan Oswald for all photo enforcement enforcement professional with more requests. 10%of his contracts in his region, than 13 years of experience working time is estimated to including budget in the industry and more than 11 be dedicated to responsibilities, staffing, years of photo enforcement program Tigard. implementation, scheduling, management experience. Mr. client interaction and primarily Oswald's extensive, relevant ensuring that we are adhering experience runs the gamut of photo to all of our contractual and speed enforcement programs. requirements at all times. He began his photo enforcement career in the field working directly with speed enforcement vehicles and equipment as a field service technician (FST)and worked his way up to Director of Operations. Throughout his career, he has gained hands-on experience in every aspect of a successful project. Implementation Responsible for leading the Ms. Hughes possesses extensive Requests related to Director implementation team for the experience in operational staff the projects Andrea Hughes City's Photo Enforcement management, project delivery, implementation. 50% Systems project. training and development, human of her time is resources, and customer service. estimated to be She brings more than a decade of dedicated to Tigard photo enforcement implementation during the contract experience, having implemented implementation. photo enforcement projects throughout the country including in Manatee County, FL, Suffolk County, NY, Montgomery County, MD, Denver, CO, and Portland, OR. 4-4 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon ' . Responsibilities Technology Will serve as director and chief Mr. Jackson is the Director of Available as an Director expert of all photo enforcement Technology for our Public Safety expert witness and Todd Jackson equipment, in particular the Solutions group and is an expert on the camera solution proposed systems being automated photo enforcement trainer. His time will utilized for this project and act systems. He has more than 13 years be dedicated to as the initial expert witness as of hands-on experience in the Tigard as required. required in the RFP. transportation technology sector in the areas of operations management and technical engineering. He currently leads a group focused on new and emerging technologies bringing technical solutions to solve today and tomorrow's technical challenges while providing support on new client initiatives. Trainer Responsible for integrating Since 2009, Ms. McCann has been Available as the Alison McCann quality and learning and responsible for the training and CitewebTM trainer. development teams to develop supervision of over 50 employees on Her time will be processes to optimize staff individual contract business rules dedicated to Tigard performance and satisfaction. and processing guidelines. as required. Senior Field Responsible for working Photo Mr. Skinner has over 24 years of Available to respond Service Radar systems, providing experience providing technical and to maintenance and Technician maintenance&servicing the systems related maintenance and repair requests. 35% Joshua Skinner cameras, computers, and installation services for a wide range of his time will be associated equipment used in of industries.With respect to this dedicated to Tigard. the City's Photo Enforcement project, he has considerable Systems program. He will experience servicing mobile speed provide technician services as vans, red light, photo radar, and required in the RFP. fixed speed camera systems.The intent is to have Mr. Skinner receive the required training to provide ongoing expert witness testimony as required. Operations Responsibilities include Ms. Grover has served in this Informational Supervisor supervising operations team, position with Conduent since 2017. requests. 35%of her Mackenzie Grover hiring and onboarding, time will be dedicated assisting the Regional to Tigard. Manager,AP and invoicing using Oracle cloud applications, and troubleshooting network and systems administration using JIRA as well as proprietary software. Junior Field Responsible for working Photo TBD Available to respond Service Radar systems, providing to maintenance and Technician maintenance&servicing the repair requests. 35% TBD cameras, computers, and of his time will be associated equipment used in dedicated to Tigard. the City's Photo Enforcement Systems program. He will provide technician services as required in the RFP. ©2018 Conduent State&Local Solutions, Inc. 4-5 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Resumes In every project, Conduent designs an organizational structure based upon the customer's unique needs. We have learned valuable lessons through our experience operating red light and speed camera enforcement program and are keenly aware of the basic components that contribute to a highly effective project organization. We also know which organizational strategies work best in each environment and recognize that the organizational structure for these projects must be customized to meet the size, scope of work, and complexity of each project. In support of the City's Photo Enforcement Systems project,we propose the following personnel and provide resumes for: Vincent Parke—Program Manager............................................................................................................4-7 RyanOswald—Regional Director.............................................................................................................4-9 Andrea Hughes—Implementation Director.............................................................................................4-11 Todd Jackson—Technology Director......................................................................................................4-13 Alison McCann—Director,business operations......................................................................................4-15 Joshua Skinner—Field Service Technician.............................................................................................4-17 Mackenzie Grover—Office Manager......................................................................................................4-19 4-6 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon VINCENT PARKE — PROGRAM MANAGER SUMMARY OF QUALIFICATIONS Mr.Parke brings over 40 years of program management experience where he has overseen a variety of high profile projects for the United States Army,Lockheed-Martin,and Conduent.He has worked in the photo enforcement industry in the Portland area for over 18 years and has been managing photo enforcement programs since 2002. "PROFESSIONAL Conduent 2000—Present Regional Manager 2010—Present Responsible for all aspects of Photo Enforcement Programs in Oregon and Illinois,including: • Marketing • Financial accountability • Program implementation • Construction supervision • Construction and fabrication • Operations management • Progress monitoring • Client satisfaction Regional Program Manager 2002-2010 Responsible for all aspects of Northwest Photo Enforcement Programs,to include Oregon and Washington.These aspects included: • Marketing • Financial accountability • Implementation • Construction phase • Progress monitoring • Management • Operations • Client satisfaction Operations Supervisor 2001—2002 Responsible for,but not limited to: • All aspects of daily regional operations • Crisis management • Human resources • Deadline coordination/management • Customer relations • Payroll and accounts payable • Technical advice and quality control Senior Field Service Technician 2000—2001 • Responsible for the continued deployment and professional operation of photo radar systems in the Northwest regional area • Responsible for customer satisfaction • Served as a liaison between company representatives and city officials ©2018 Conduent State&Local Solutions, Inc. 4-7 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Parke,Paige&Associates 1993—2000 President, Owner • Performed financial arbitration services • Negotiated overdue financial contracts for small businesses in financial trouble • Provided first and second mortgages • Procured commercial financing Union Ironworkers,Local#29,Portland,OR 1994-1998 Union Ironworker • Worked as a union ironworker on such projects as parking structures,high rise buildings, and wafer production facilities • Supervised up to 20 subordinate employees • Worked with general contractors,and city officials to resolve issues/problems Spinello Construction 1989-1993 Project Manager/Foreman • Supervised eight to 25 crew members,including plumbers,residential supply specialists,and laborers in an urban water main refurbishment project in the greater Baltimore,Maryland and Washington,D.C. area • Followed city planning guides to properly clean,align,and install water mains for municipal projects • Trained,disciplined,and evaluated employees Cascade Satellite Systems 1987-1989 Satellite Ground Station Installer • Installed satellite dishes,receivers,wiring,and hardware • Programmed satellite dishes,and receivers to receive signals from geostationary orbiting satellites • Analyzed blueprints • Trained,supervised,disciplined,and evaluated employees United States Army 1977-1987 Project Manager/Senior Instructor • Project Manager for M-1 Abrams Main Battle Tank,Fire Control Systems • Taught computer repair,laser theory,and complex electronic repair to 11 subordinate instructors • Was directly involved with training over 15,000 students • Worked closely with private sector subcontractors,including Chrysler and General Dynamics,in diagnosing, troubleshooting,and repairing malfunctions of complex systems • Involved in the delivery and issue of the first M-1 Abrams tanks to Europe • Trained all European Theatre troops in diagnosis and repair of tank computer and laser systems • Bachelor of Science,Business Management,University of Phoenix,2001 4-8 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon RYAN OSWALD - REGIONAL DIRECTOR SUMMARY OF QUALIFICATIONS Mr. Oswald is an experienced photo enforcement professional with more than 13 years of experience working in the industry and more than 11 years of photo enforcement program management experience.Mr.Oswald's extensive, relevant experience runs the gamut of photo and speed enforcement programs.He began his photo enforcement career in the field working directly with speed enforcement vehicles and equipment as a field service technician (FST)and worked his way up to Director of Canadian Operations.Throughout his career,he has gained hands-on experience in every aspect of a successful project. PROFESSIONAL Conduent 2005—Current Director—Canada and Northwest United States Operations 2015—Current As a regional director of operations,Mr.Oswald is responsible for,and provides oversight on all photo enforcement contracts in his region,including budget responsibilities, staffing,implementation,scheduling,client interaction and primarily ensuring that we are adhering to all of our contractual requirements at all times. Program Manager— Winnipeg&Province of Saskatchewan 2007—Current Mr. Oswald is responsible for all aspects of both the Winnipeg and Saskatchewan Photo Enforcement Programs, including budget responsibilities,staffing,implementation, scheduling,equipment and vehicle maintenance,and reporting as well as ensuring all contractual obligations are met.Mr. Oswald has forged excellent relationships with his clients and has demonstrated ability to adapt to client requests and changes seamlessly. Specific responsibilities include: • Client relations • Tracking and reporting on issuance rates,image quality,technical support,and trouble shooting • Developing and achieving Cost Optimization Incentives annually(COIs). • Responsible for all staff,including one operations manager,two senior traffic safety agents(TSAs), 10 TSAs, and three FSTs Senior TSABusiness Analyst— Winnipeg Photo Radar Program 2005—2009 As a senior TSA for the Winnipeg photo radar program,Mr.Oswald has four years of direct,relevant experience with photo enforcement and speed enforcement systems and equipment.In this supervisory role,he oversaw photo radar staff,worked with subcontractors,and tracked issuance rates and other statistics.He also successfully implemented five additional photo radar units,doubling the fleet. In addition to his role of senior TSA,Mr. Oswald served as a Canadian business analyst.In the position,he monitored statistics for all Conduent photo enforcement and speed enforcement programs in Canada and developed best practices and procedures to improve quality and efficiency. TSA/FST— Winnipeg 2005—2005 Mr. Oswald's tasks as an FST included:visiting intersection camera locations for testing and film exchange, troubleshooting and maintenance,and speed vehicle and equipment maintenance. As a TSA,Mr. Oswald viewed and verified violations,confirming that client business rules were met,interfaced with Manitoba Public Insurance and the courts,taking part in all tasks required to move a violation from film to a printed and mailed ticket. III III I • Bachelor of Commerce(Honors)Degree,University of Manitoba,2001 Geographic Information Systems Diploma,Red River College,2004 ©2018 Conduent State&Local Solutions, Inc. 4-9 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 4-10 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon ANDREA HUGHES - IMPLEMENTATION DIRECTOR SUMMARY OF QUALIFICATIONS Ms.Hughes is an Implementation Director with over 19 years of photo enforcement experience. She possesses extensive experience in operational staff management,project planning and delivery,training and development, human resources,and customer service. PROFESSIONAL EXPERIENCE Conduent 1999—Present Director of Implementations,Photo Enforcement Programs 2013—Present • Oversee the management and delivery of photo speed and red light program implementations across North America and Canada • Responsible for the implementation of the photo enforcement programs for the State of Illinois'Work Zone Speed;Montgomery County,MD Speed; Suffolk County,NY Red-light;Maryland SHA Work Zone Pilot; Chicago,IL Red Light;Philadelphia,PA Red Light;and Delaware DOT Red Light Senior Implementation Manager,Photo Enforcement Programs 2005-2013 • Responsible for the management and delivery of photo speed and red-light program implementations across the United States • Responsible for the implementation of the State of Illinois' Work Zone Speed Program;Montgomery County, MD Speed program; Suffolk County,NY Red Light;as well as the Maryland SHA Work Zone Pilot program Senior Operations Manager,Eastern Region,Photo Enforcement Programs 1999—2005 • Developed and implemented business processes,job descriptions,standard operating procedures,and performance metrics for violation processing staff,resulting in a productivity increase in excess of 100 percent • Responsible for all operational aspects of new contract implementations and day-to-day processing • Performed human resource and payroll functions for a workforce of 40 employees • Implemented performance standards The Home Depot 1998—2000 Vault Manager Reconciled all cash,check,and media deposits and researched paperwork discrepancies The Sports Authority 1991-1998 Operations Manager/Assistant Store Manager • Directed all operations for high-volume sporting goods retail store with annual revenue of$16 million • Responsible for human resources,payroll,facilities maintenance,shipping and receiving,and all front-end operations and customer service • B.S.,Criminal Justice,Virginia Commonwealth University A.A.S.,Police Science,Northern Virginia Community College ©2018 Conduent State&Local Solutions, Inc. 4-11 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 4-12 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon TODD JACKSON —TECHNOLOGY DIRECTOR SUMMARY OF QUALIFICATIONS Todd Jackson is the Director of Technology and Global Product Manager at Conduent Inc. in the Public Safety Solutions group as the subject matter expert for automated enforcements systems.He has more than 16 years of hands on experience in the transportation technology sector in areas of operations management and technical engineering.He currently leads a group focused on new and emerging technologies bringing technical solutions to solve today and tomorrow's technical challenges while providing support on new sales PROFESSIONAL Conduent 05/2009—Present Director of Technology • Responsibilities include leading a team to establishing market requirements for technology • Global Product Manager leading product roadmap for Public Safety Group • Subject Matter Expert for existing projects and the sales teams • Committee member at the International Association of Chiefs of Police(IACP)Enforcement Technologies Advisory Technical Sub-Committee(ETATS) • Solution Architect for new project ACS Inc./Xerox 09/2007—05/2009 Principle Technology Engineer • Responsibilities include leading teams to establishing market requirements for technology, • Evaluating products from around the world, and developing new products to ensure ACS stays the leading technology provider in the industry of photo enforcement. • Implement detailed evaluation criterion to ensure product compliance. • Maintain strategic relationships with qualifying equipment companies to test and market their products. ACS,Inc. 09/2006—09/2007 Deputy Director of Engineering • As a key member of the Transportation Groups Engineering team • Providing leadership and management support to a diverse group of managers and engineers • Implement new methods and procedures to ensure performance and uptime of all contracts • Build and develop a staff of professionals who understand the client's needs and have the skill set to unsure they are met • Working hand and hand with Marketing group to demonstrate the product services available. ACS,Inc.June 2002—Sept 2006 Field Operations Manager • Coordinates delivery of all engineering services including design,construction and hardware engineering • Maintains a reliable,capable,and well-trained FST staff for photo red light and photo radar programs nationwide • Monitors all locations and addresses any issues to make sure the sites perform as expected • Provides information to project managers on the status of their locations and controls field-related expenses to meet budgeted guidelines for each program B.A.,Business Administration,Flagler College, St.Augustine,Florida ©2018 Conduent State&Local Solutions, Inc. 4-13 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 4-14 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon ALISON MCCANN - DIRECTOR, BUSINESS OPERATIONS SUMMARY OF QUALIFICATIONS Ms.McCann has served as our photo enforcement centralized processing manager since 2009. She currently provides oversight for the processing of 27 contracts across the U.S. She has also successfully implemented the $30 million Winnipeg,Canada contract in 90 days and was awarded Best Team Player 2002 for her contribution to the Hawaii implementation and Outstanding Client Relations 2003 for her management of the Winnipeg program. "PROFESSIONAL Conduent 1998—Present Project Support Manager 2009—Present • Interfaces with internal IT group to develop and enhance processing software • Trains and supervises 52 employees on individual contract business rules and processing guidelines. • Offers subject matter expertise across the line of business • Develops proposals and works on special projects as required • Manages the centralized processing centers in El Paso,TX and Juarez,Mexico where 27 contracts across the United States are processed and remote checks are performed for 21 contracts Program Manager, Garland&Rowlett, TX 2009-2011 • Managed the day-to-day aspects of the programs,client relations,operational issues,and camera concerns • Negotiated contract extensions and changes to policies and procedures Texas Interim Program Manager/San Francisco Interim Program Manager 2007-2009 Managed the day-to-day aspects of these programs,managed the financials and the processing teams Implementation Manager 2001—2005 • Implemented four programs across North America: Toronto red light camera,Washington,DC photo radar, Hawaii photo radar and red light camera,Winnipeg photo radar,red light camera,and speed on green • Managed operations of two Conduent offices in Canada and eight contracts.Managed between 15-30 team members and handled all human resource matters effectively:hiring,training,job analysis,performance management,discipline,and termination MacEwan College Accelerated Management Studies,2005—2006 Networking Certificate. Grant MacEwan College,2001 Nait Computer Systems Technology, 1999—2000 ©2018 Conduent State&Local Solutions, Inc. 4-15 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 4-16 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon JOSHUA SKINNER- FIELD SERVICE TECHNICIAN SUMMARY OF QUALIFICATIONS Mr. Skinner has over 24 years of experience providing technical and systems related maintenance and installation services for a wide range of industries.With respect to this project,he has considerable experience servicing mobile speed vans,red light,photo radar,and fixed speed camera systems. "PROFESSIONAL Randstad Staffing(assigned to Conduent) 2017—Present Field Service Technician • Installs,validates,operates,maintains,repairs,and modifies speed and red light enforcement equipment • Implements preventive maintenance processes and keeps performance and maintenance records on equipment • Travels to mobile speed vans,police precincts and retrieves information,documentation,and correspondence regarding to Red Light,Photo Radar and Fixed Speed Camera systems Williams Northwest Pipeline 2016-2017 Telecommunications Specialist • Responsible for installing and maintaining digital microwave radio systems,low-speed P2MP 900 MHz radio systems,VoIP phone systems,and wire-line communications • Maintained ancillary systems such as standby generators,rectifiers,battery plants and HVAC systems • Operated 4x4 pickup and Snow Cat to reach remote sites Adecco Engineering and Technical(assigned to Bonneville Power Administration) 2012-2016 Technical Representative • Troubleshooting and repair of failed modules to the component level on the following: Systems Northwest SCADA,Dowty RFL transfer trip and telemetering systems,Power Conversion Products rectifiers,GE MASTR II VHF repeaters,Penta PC3 Base Station Controllers,and other ancillary systems • Providing equipment installation and cabling for Power Systems Control group labs and classroom to include DC cabling,UTP,coax and fiber optic cable and patch panel/jack field installation • Technical representative for the PSC Technical Services group in the technology testing and selection for a replacement VHF radio system Verizon 2004-2012 Technical Representative • Operations and maintenance of C-band and Ku band commercial satellite communications terminals • Coordinating and performing circuit install,migration and repair activities with domestic users, foreign earth stations and the satellite operators • Troubleshoot and repair all traffic bearing earth station equipment to include low noise and high power amplifiers,satellite modems,up and down converters,multiplex equipment,and terrestrial microwave radio Covad Communications 2003—2004 Technical Representative • Installed ADSL,IDSL, SDSL and T1 communications circuits for high-speed internet access network • Installed,configured,tested,and troubleshot Netopia,Efficient Networks and Paradyne,DSL and T1 equipment • Troubleshot network outages to specific failed unit and perform corrective maintenance ©2018 Conduent State&Local Solutions, Inc. 4-17 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Verizon Avenue 2001—2003 Technical Representative • Tested and accepted DS 1 and DS3 communications circuits for high-speed internet access network • Installed,configured,tested,troubleshot and maintained Paradyne DSL communications equipment,HP and Baystack ethernet switches,and Cisco routers • Troubleshot network outages to specific failed unit and perform corrective maintenance NorthPoint Communications 1999-2001 Technical Representative • Installed,tested,turned-up,troubleshot and maintained Copper Mountain DSL equipment,Lucent AC120 access concentrators,and Harris remote copper test units • Tested and accepted DS3 and DS 1 circuits between NorthPoint facilities,ILECs and CLECs • Coordinated NorthPoint collocation build-outs with local carriers,installers,and vendors • Managed spares and other capital assets with the Action Request remote database system MCI WorldCom Technical Representative 1998-1999 • Performed maintenance and repair of AT&T,Nortel,and NEC digital microwave radio systems • Tested VF and digital circuits including DS 1 and DS3 systems • Maintained and repaired: DC battery plant and chargers,standby power generators,HVAC,fault/alarm telemetry,and waveguide pressurization equipment Electric Lightwave Incorporated 1998 Installation Technician Responsible for the provision,option and installation of T1 and DSI circuits within Titan and Alcatel DXC systems United States Airforce 1994-1998 Satellite and Wideband Equipment Specialist • Operated and maintained dual Satellite Earth Terminals and Digital Communications Equipment • Troubleshot equipment to at least the field replaceable unit(FRU)and frequently to the component level using technical manuals,schematic diagrams and test equipment • Repaired and maintained high power amplifiers,low noise amplifiers,digital up/down conversion equipment, satellite tracking equipment,atomic frequency standards,multiplexers and demultiplexers,modulators and demodulators Technical Courses Completed in United States Air Force: • CompTIA A+Certified Professional Computer Technician ID No.COMP 10664442 • Honor Graduate,U.S.Air Force Satellite and Wideband Communication Equipment Apprentice(1136 hrs.) • Distinguished Graduate,U.S.Army Satellite Communication terminals(288 hrs.) • Academic Excellence certificate,U.S.Air Force Electronic Principles Course • U.S.Air Force Fiber Optic Cable Installation, Splicing&Maintenance Course(63 hrs.) 4-18 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon MACKENZIE GROVER- OFFICE MANAGER SUMMARY OF QUALIFICATIONS Ms. Grover has over two years of experience working with Conduent,including a year of service in her current role as office manager where she excels at completing all tasks required for the successful administrative functions for the Photo Enforcement team. "PROFESSIONAL Conduent 2016—Present Operations Supervisor 2017—Present • Supervises operations team • Hires and onboards staff • Assists Regional Manager • Handles AP and invoicing using Oracle cloud applications • Supports troubleshooting network and systems administration using JIRA as well as proprietary software Transaction Processor 2016-2017 • Provided accurate and efficient data entry • Supported customer service and call center management • Assisted Operations Supervisor • Served as program lead • Associate of Science,Portland Community College ©2018 Conduent State&Local Solutions, Inc. 4-19 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 4-20 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 4.4 Proposer's Experience [RFP 5.A.4.d] REQUIREMENT: RFP Section 5.A.4.d A complete and detailed history of Proposer's related experience over the last five years, including experience in Oregon specifically. Include contact information. Red Light and Photo Enforcement Experience Conduent brings more than 20 years of experience providing automated red light and photo enforcement services. We have a proven track record of implementing and operating successful automated red light and photo speed enforcement transportation programs throughout the country. Our contracts range from automated enforcement system support to back office only operations to full turnkey programs. Our strategy is to partner with our clients to develop a program that meets their needs and provides for the best possible customer experience. Our loyal customers understand this,which is why we have the highest renewal rate in the industry. In addition to the experience of our organization,we will provide the City with personnel who have the authority to resolve issues and take action related to project or staff performance, engendering a culture of individual accountability,responsibility, and customer focus. Our team of photo enforcement professionals stands ready to support the program and offer their extensive, hands-on experience.We combine the niche skills of our experienced team with the strength of program management to ensure the execution of a successful project. In addition to our experience across the U.S.,we offer the City a team of professionals,highly skilled in the area of red light and speed camera enforcement. Our Project Manager leads the team,providing day- to-day oversight for the project. He has demonstrated strong abilities to coordinate the needs of the client while managing his team and subcontractors to deliver high-quality work. He is supported by a team including Operations Support, Customer Service Management, and Maintenance Support, all familiar with Oregon requirements and strong leaders in their respective roles. Experience Providing the Requested Scope of Services hi Table 4-2,we list the photo enforcement contracts performed during the past five(5)years and have included the scope of services provided to each contract.Although not all services listed are required by the City we are including a comprehensive list of all services provided because new services may be requested as the contract continues to grow and change. Client contact information for our Oregon contracts are in the table below and our contact information for our three(3)references has been provided in ATTACHMENT B CITY OF TIGARD, OREGON STATEMENT OF PROPOSAL. Additional client contact information can be provided on a client by client basis upon request. ©2018 Conduent State&Local Solutions, Inc. 4-21 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Table 4-2. Experience Providing Requested Scope of Services Client Name Narrative to demonstrate . performing scopeservices similar in size and City of Beaverton, OR Conduent is implementing these services to Beaverton in 2018: Terry Muralt . Design and installation of systems in the field (503)526-2228 . Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes • Field service personnel • Back end processing team • Management team • Executive level oversight in: • Management Engineering Maintenance • Processing • Financials • Reporting • Backend processing including: Initial processing DMV acquisition • Double Blind verification of DMV information • Preparation of events for client review • Print and mail of client approved citations • Reporting suite including maintenance and processing • Correspondence management • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony City of Portland, OR Conduent has been providing these services to Portland since 1995: Sgt. John Holbrook . Design and installation of systems in the field (503)823-2151 . Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: 4-22 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and . • - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Customer service • Correspondence management • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Beverly Hills, CA Conduent has been providing these services to Beverly Hills since 2014: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Public Information Portal • Client training • Expert Witness testimony Los Angeles County Conduent has been providing these services to LAMTA since 1994: Metropolitan Transportation . Manage previous contractor's equipment while installing new equipment Authority, CA(LAMETRO) • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team ©2018 Conduent State&Local Solutions, Inc. 4-23 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony City of West Hollywood, CA Conduent provided these services to West Hollywood from 1999 to 2015: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: • Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony 4-24 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and • • City and County of San Conduent has been providing these services to San Francisco since 1998: Francisco, CA • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Adjudication packages • Public Information Portal • Client training • Weekly Expert Witness testimony City of Aurora, CO Conduent has been providing these services to Aurora since 2005: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review ©2018 Conduent State&Local Solutions, Inc. 4-25 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and - Print and mail of client approved citations - Subsequent noticing - Personal Service client approval • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Denver, CO Conduent has been providing these services to Denver since 1998: • Manage previous contractor's equipment while installing new equipment • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing - Personal Service client approval • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments 4-26 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Conduent's previous experience in performing services similar in size • scope - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Sheridan, CO Conduent has been providing these services to Sheridan since 2010: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing - Personal Service client approval • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert witness management ©2018 Conduent State&Local Solutions, Inc. 4-27 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and City of Wilmington, DE Conduent has been providing these services to Wilmington since 2000: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: ■ Lockbox ■ Online Payments ■ Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Court export and communication • Public Information Portal • Client training • Expert Witness testimony Delaware Department of Conduent has been providing these services to DeIDOT since 2014: Transportation • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management 4-28 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and . • ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Court export and communication • Public Information Portal • Client training • Expert Witness testimony City of Tallahassee, FL Conduent provided these services to Tallahassee between 2010 -2016: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review ©2018 Conduent State&Local Solutions, Inc. 4-29 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and - Print and mail of client approved citations - Subsequent noticing - Preparation of Uniform Traffic Citation (UTC)approval - Print and mail of UTC • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony City of Bradenton, FL Conduent provided these services to Bradenton from 2009 to 2016: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance • Processing • Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing - Preparation of Uniform Traffic Citation (UTC)approval - Print and mail of UTC • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments 4-30 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and • . - Integrated Voice Response(IVR)system • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony City of Miami Beach, FL Conduent has been providing these services to Miami Beach since 2010: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing - Preparation of Uniform Traffic Citation (UTC)approval - Print and mail of UTC • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony City of Coral Springs, FL Conduent provided these services to Coral Springs from 2011 to 2014: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes ©2018 Conduent State&Local Solutions, Inc. 4-31 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing - Preparation of Uniform Traffic Citation (UTC)approval - Print and mail of UTC • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony County of Manatee, FL Conduent has been providing these services to Manatee since 2009: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting a ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and • • • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing - Preparation of Uniform Traffic Citation (UTC)approval - Print and mail of UTC • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony City of Algonquin, IL Conduent provided these services to Algonquin from 2008 to 2016: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management ©2018 Conduent State&Local Solutions, Inc. 4-33 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Ingestion of other civil fines • Subsequent noticing on additional civil fines • Client training • Expert Witness testimony City of Chicago, IL Conduent has been providing these services to Chicago since 2013: • Manage previous contractor's equipment while installing new equipment • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials • Reporting • Backend processing including: - Initial processing - Preparation of events for 3rd party verification - Export of events to CANVAS, 3`d party application • Reporting suite including maintenance and processing • Public Information Portal • Client training City of Wood Dale, IL Conduent has been providing these services to Wood Dale since 1996: • Design and installation of systems in the field • Full maintenance including daily remote checks, preventive maintenance, and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering 4-34 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and . • ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: ■ Initial processing ■ DMV acquisition ■ Double Blind verification of DMV information ■ Preparation of events for client review ■ Print and mail of client approved citations ■ Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response (IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony State of Illinois Conduent has been providing these services to Illinois since 2000: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Training to field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing ©2018 Conduent State&Local Solutions, Inc. 4-35 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Conduent's previous experience in performing services similar in size and • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony City of Annapolis, MD Conduent provided these services to Annapolis from 2003 to 2016: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training 4-36 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and . • • Expert Witness testimony Baltimore City, MD Conduent has been providing these services to Baltimore City since 2017: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Baltimore County, MD Conduent has been providing these services to Baltimore County since 2003: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: • Management ■ Engineering ■ Maintenance ■ Processing ■ Financials • Reporting • Backend processing including: - Initial processing ©2018 Conduent State&Local Solutions, Inc. 4-37 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Bowie, MD Conduent has been providing these services to Bowie since 2007: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments 4-38 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Conduent's previous experience in performing services similar in size • scope - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Charles County, MD Conduent has been providing these services to Charles County since 2012: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony City of Chevy Chase, MD Conduent has been providing these services to Chevy Chase since 2007: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel ©2018 Conduent State&Local Solutions, Inc. 4-39 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and - Back end processing team - Management team - Executive level oversight in: • Management ■ Engineering ■ Maintenance ■ Processing ■ Financials • Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Frederick, MD Conduent has been providing these services to Frederick since 2007: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team ■ Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing 4-40 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and . • - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony City of Gaithersburg, MD Conduent has been providing these services to Gaithersburg since 2007: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments ©2018 Conduent State&Local Solutions, Inc. 4-41 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Howard County, MD Conduent has been providing these services to Howard County since 2011: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Hyattsville, MD Conduent has been providing these services to Hyattsville since 2007: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel 4-42 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and - Back end processing team - Management team - Executive level oversight in: • Management ■ Engineering ■ Maintenance ■ Processing ■ Financials • Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Montgomery County, MD Conduent has been providing these services to Montgomery County since 2007: • Manage previous contractor's equipment while installing new equipment • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing • Financials ■ Reporting • Backend processing including: ©2018 Conduent State&Local Solutions, Inc. 4-43 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and ■ Initial processing ■ DMV acquisition ■ Double Blind verification of DMV information • Preparation of events for client review ■ Print and mail of client approved citations ■ Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Prince George's County, Conduent has been providing these services to Prince George's County since 2014: MD • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox 4-44 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony City of Rockville, MD Conduent has been providing these services to Rockville since 2007: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Takoma Park, MD Conduent has been providing these services to Takoma Park since 2008: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance ©2018 Conduent State&Local Solutions, Inc. 4-45 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: ■ Initial processing ■ DMV acquisition ■ Double Blind verification of DMV information ■ Preparation of events for client review ■ Print and mail of client approved citations ■ Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony State of Maryland State Conduent has been providing these services to MDSHA since 2010: Highway Administration . Manage previous contractor's equipment while installing new equipment Statewide Work Zone Speed Enforcement • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials 4-46 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and . • ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Suffolk County, NY Conduent has been providing these services to Suffolk since 2010: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing • Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management ©2018 Conduent State&Local Solutions, Inc. 4-47 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Conduent's previous experience in performing services similar in size • scope • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony City of Raleigh, NC Conduent has been providing these services to Raleigh since 2003: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony 4-48 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and . • City of Cleveland, OH Conduent provided these services to Cleveland from 2005 to 2015: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony City of Philadelphia, PA Conduent has been providing these services to Philadelphia since 2013: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ©2018 Conduent State&Local Solutions, Inc. 4-49 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system - Walk in payments • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony City of Providence, RI Conduent has been providing these services to Providence since 2004: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance - Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering • Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing a ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Conduent's previous experience in performing services similar in size and • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony City of Dallas, TX Conduent has been providing these services to Dallas from 2006 to 2017: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training ©2018 Conduent State&Local Solutions, Inc. 4-51 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and • Expert Witness testimony City of Garland, TX Conduent has been providing these services to Garland since 2003: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response (IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony County of Fairfax,VA Conduent has been providing these services to Fairfax since 2013: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and . • ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - DMV acquisition - Double Blind verification of DMV information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Correspondence management • Payment Processing through: - Lockbox - Online Payments - Integrated Voice Response(IVR)system • Adjudication packages • Court Module • Public Information Portal • Client training • Expert Witness testimony Camrose,AB Conduent has been providing these services to Camrose since 1995 • Design and installation of systems in the field - Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - MVD acquisition request functions - Blind verification of MVD information - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing i • Adjudication packages ©2018 Conduent State&Local Solutions, Inc. 4-53 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and • Public Information Portal • Client training • Expert Witness testimony Fort Saskatchewan,AB Conduent has been providing these services to Fort Saskatchewan since 2008: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - MVD acquisition request functions - Blind verification of MVD information - Preparation of events for client review - Print and mail of client approved citations - Subsequent noticing • Reporting suite including maintenance and processing • Customer service • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony Red Deer,AB Conduent has been providing these services to Red Deer since 2000: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance - Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials 4-54 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Client Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and • • ■ Reporting • Backend processing including: - Initial processing - MVD acquisition request functions - Blind verification of MVD information - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony Fort McMurray(Wood Conduent has been providing these services to Wood Buffalo since 2000: Buffalo),AB • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - MVD acquisition request functions - Blind verification of MVD information - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony Winnipeg, MB Conduent has been providing these services to Winnipeg since 2003: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team ©2018 Conduent State&Local Solutions, Inc. 4-55 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - MVD acquisition request functions - Blind verification of MVD information - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony Regina, SK Conduent has been providing these services to Regina since 1999: • Design and installation of systems in the field • Full maintenance including daily preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team ■ Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - MVD acquisition request functions - Blind verification of MVD information - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony 4-56 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon scopeClient Name Narrative to demonstrate Concluent's previous experience in performing services similar in size and Saskatchewan Government Conduent has been providing these services to SGI since 2014: Insurance, SK • Design and installation of systems in the field • Full maintenance including preventive maintenance and corrective maintenance • Personnel includes - Field service personnel - Back end processing team - Management team - Executive level oversight in: ■ Management ■ Engineering ■ Maintenance ■ Processing ■ Financials ■ Reporting • Backend processing including: - Initial processing - MVD acquisition request functions - Blind verification of MVD information - Preparation of events for client review - Print and mail of client approved citations • Reporting suite including maintenance and processing • Adjudication packages • Public Information Portal • Client training • Expert Witness testimony 4.5 List of Municipalities Served [RFP 5.A.4.e] REQUIREMENT: RFP Section 5.A.4.e Provide a list of municipalities served by Proposer and describe the type of equipment used for those jurisdictions. Include contact information. Our overall ability to support the City's program is demonstrated by our success supporting some of the largest and most complex automated red light and photo enforcement programs throughout North America, as evidenced by the extensive list of customers in Table 4-3. Table 4-3. North America Photo Enforcement Projects Type of Service Type of Equipment Type of System Beverly Hills, 2015-Present Red Light Enforcement DriveSafeTM 17 red light CA • Full Offense Notice approaches Processing Los Angeles 1994-Present Red Light Enforcement DriveSafeTM (85)and 103 approaches Metropolitan • Full Offense Notice RLCS1 (18) Transit Processing Authority ©2018 Conduent State&Local Solutions, Inc. 4-57 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Type of Service Type of Equipment Type of System City of Aurora, 2005—Present . Red Light Enforcement RLCS1 14 red light CO . Full Offense Notice approaches Processing Denver, CO 1998—Present . Red Light and Speed DriveSafeTM for both . 4 red light Enforcement cameras • Full Offense Notice • 5 photo speed Processing vans Sheridan, CO 2010—Present . Red Light and Speed DriveSafeTm and GS11 . 2 red light Enforcement approaches • Full Offense Notice • 1 photo speed van Processing Delaware 2014—Present . Red Light Enforcement DriveSafeTM 102 approaches Department of Full Offense Notice Transportation Processing City of 2000—Present . Red Light Enforcement 19 RLCS1 and 15 34 red light Wilmington, DE . Full Offense Notice GS11 approaches Processing City of 2012—Present . Red Light Enforcement RLCS1 10 red light Manatee, FL . Full Offense Notice approaches Processing City of Miami 2010—Present . Red Light Enforcement RLCS1 10 red light Beach, FL . Full Offense Notice approaches Processing Chicago, IL 2013—Present . Red Light Enforcement DriveSafeTM 300 approaches • Initial Offense Processing State of Illinois 2000—Present . Speed Enforcement RS-GS11 Statewide work zone • Full Offense Notice speed enforcement Processing Wood Dale, IL 1996—Present . Rail Crossing and Red DriveSafeTM 1 rail crossing Light Enforcement Baltimore City, 2017—Present . Red Light Enforcement DriveSafeTM 51 red light cameras, MD . Full Offense Notice 88 under contract Processing Baltimore 2003—Present . Red Light and Speed RLCS1 and Vitronic . 8 fixed speed County, MD Enforcement cameras • Full Offense Notice • 29 portable speed Processing cameras 10 red light cameras Bowie, MD 2009—Present . Speed Enforcement Vitronic 8 portable speed • Full Offense Notice Processing Charles 2012—Present . Speed Enforcement Vitronic 4 portable County, MD . Full Offense Notice Processing ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Type of Service Type of Equipment Type of System Chevy Chase, 2007—Present • Speed Enforcement Vitronic 4 fixed speed MD • Full Offense Notice approaches Processing Frederick, MD 2010—Present • Speed Enforcement Vitronic 6 portable • Full Offense Notice Processing Gaithersburg, 2007—Present • Speed Enforcement Vitronic and GS11 • 2 fixed speed MD • Full Offense Notice cameras Processing • 5 portable speed cameras • 2 mobile speed cameras Howard 2011 —Present • Speed Enforcement Vitronic 4 (2 mobile and 2 County, MD • Full Offense Notice portable) Processing Hyattsville, MD 2011 —Present • Speed Enforcement Vitronic 2 portable speed • Full Offense Notice Processing Montgomery 2007—Present • Red Light and Speed Vitronic, DriveSafe TM, • 50 red light County, MD Enforcement and GS11 cameras • Full Offense Notice • 77 speed cameras Processing (38 fixed, 34 portable, and 5 speed vans) Prince 2014—Present • Red Light and CrossSafe DriveSafeTm and • 46 red light George's Enforcement Motobix cameras County, MD • Full Offense Notice • 20 school bus Processing cameras Rockville, MD 2007—Present • Red Light and Speed RLCS1, Vitronic, and • 8 fixed speed Enforcement GS11 0 2 mobile radar • Full Offense Notice vans Processing • 7 portable camera units • 10 red light State of MD 2010—Present • Speed Enforcement Vitronic 7 mobile units Statewide • Full Offense Notice Work Zone Processing Speed Takoma Park, 2008—Present • Speed Enforcement Vitronic and GS11 • 5 fixed speed MDFull Offense Notice • • 3 portable speed Processing Raleigh, NC 2003—Present • Red Light Enforcement GS11 and MCS 16 fixed cameras at • Full Offense Notice 15 approaches Processing Suffolk County, 2010—Present • Red Light Enforcement RLCS1 and 215 approaches NY • Full Offense Notice DriveSafeTM LProcessing ©2018 Conduent State&Local Solutions, Inc. 4-59 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Type of Service Type of Equipment Type of System City of 1995—Present . Red Light and Speed DriveSaveTM GS11, . 11 red light Portland, OR Enforcement and RLCS1 approaches • Full Offense Notice • 3 mobile speed Processing vans • 8 fixed pole speed locations City of 2018-Present . Red Light and Speed DriveSafeTM • 8 RL and SOG Beaverton, OR Enforcement Approaches • Full Offense Notice • 2 Mobile speed Processing vehicles Philadelphia, 2013—Present . Red Light Enforcement DriveSafeTM 130 red light cameras PA . Full Offense Notice Processing City of 2004—Present . Red light and Speed DriveSafeTm and MCS . 25 red light Providence, RI Enforcement cameras • Full Offense Notice • 15 portable speed Processing City of 2003—Present . Red Light Enforcement DriveSafeTM 12 approaches Garland,TX . Full Offense Notice Processing Fairfax,VA 2013—Present . Red Light Enforcement DriveSafeTM 10 red light cameras • Full Offense Notice Processing Camrose,AB 1995—Present . Speed Enforcement GS11 1 mobile speed • Full Offense Notice Processing Fort McMurray 1998—Present . Red Light, Speed on DriveSafeTm and GS11 . 8 intersection (Wood Green, and Speed safety cameras Buffalo),AB Enforcement . 1 mobile • Full Offense Notice Processing Fort 2008—Present . Red Light, Speed on DriveSafeTm and GS11 . 7 intersection Saskatchewan, Green, and Speed and Dragoncam safety cameras AB Enforcement • 2 mobile speed • Full Offense Notice Processing Red Deer,AB 2000—Present . Red Light, Speed on DriveSafeTm and . 4 red light Green, and Speed Vitronic cameras Enforcement . 3 mobile speed Full Offense Notice Processing Winnipeg, MB 2002—Present . Red Light, Speed on GTC/GS11, . 33 intersection Green, and Speed Dragoncam safety cameras Enforcement . 16 mobile speed • Full Offense Notice Processing 4-60 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Type of Service Type of Equipment Type of System Regina, SK 1999—Present . Red Light DriveSafeTM (2018) 4 red light • Full Offense Notice cameras Processing Saskatchewan 2013—Present . Speed Enforcement Vitronic 8 mobile speed Government 9 Full Offense Notice Insurance Processing ©2018 Conduent State&Local Solutions, Inc. 4-61 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 4-62 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 5 Project Understanding and Approach [RFP 5.A.5] REQUIREMENT: RFP Section 5.A.5 With the Scope of Work in mind,submit information about how your firm would approach the services being requested,and how your firm would perform the services with its current understanding of the scope of work. With nearly 800 Drive Safe red light camera installations completed over the past 36 months, Conduent offers the City of Tigard the industry's most sophisticated, accurate, lowest risk, and highest quality photo enforcement technology on the market today. As evidenced by the release of its RFP for Automated Photo Enforcement Systems&Related Services,Tigard recognizes the Conduent Offers: role technology plays in enhancing safety on City streets while promoting traffic calming and improving neighborhood quality of o Our experience ••- -ting more than life. • - life. Our proposal is based on our analysis of the RFP 1,500 photo - ' requirements, our understanding of the City's infrastructure and across roads,our 22+years of experience with photo enforcement laws 9 Expertiselargest ' " of in the State of Oregon, and our 24+years providing photo countrypublic safety,and photo notices inthe enforcement systems and services across the United States and . ► ven fe TM camera systems Canada for many of the largest programs in North America. These radar cvehicle detection use► in programs include the State of Maryland,Montgomery County, many of the nation's - profile Baltimore . - Baltimore County,Baltimore City,Prince Georges County, programs Chicago,Philadelphia,Denver,Portland, State of Delaware, State o Locallybased,experienced staff in of Illinois,Winnipeg,Canada and Suffolk County,NY. place, r-•' ' "from Using our proven project management methods,we operate programs with the highest degree of efficiency,producing the greatest results.With controllable issuance rates between 90 and 95 percent,we have been able to deliver consistent and reliable photo enforcement services that help our clients achieve their public safety goals. We would incorporate our lessons learned and best practices to ensure we deliver a program that produces benchmark results for the City of Tigard. 5.1 Equipment Construction and Installation for Photo Enforcement Systems [RFP 4.A.1] REQUIREMENT: RFP Section 4.A.1 The Contractor will be responsible for constructing, installing,and maintaining all necessary equipment for Photo Enforcement Systems at specified intersections and providing the City with all equipment for those Systems.Equipment includes, but is not limited to, radar detection equipment,approach cameras,speed cameras,sensors,components, products,software,and other ancillary equipment.City will not consider proposals that require use of loop detection equipment. Conduent's team has decades of experience successfully installing and operating thousands of automated enforcement sites for our clients. Our team will oversee the planning, construction,installation and maintenance for all the automated enforcement sites specified by the City. We will provide our DriveSafeTM system and any ancillary equipment needed to get the systems operational and optimized at the sites chosen by the City. Our DriveSafeTM system does not use loop detection but instead uses a non-invasive smart radar that is described in more detail in section 5-1. ©2018 Conduent State&Local Solutions, Inc. 5-1 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Our implementation team has decades of experience in the photo enforcement industry. Prior to starting construction, our experienced team will secure and pay for all permits required by the City of Tigard, Washington County, and the Oregon Department of Transportation. Our designs and installation will conform to all federal, state, county, and city construction standards. We will work diligently to limit any adverse effects on traffic signals, street maintenance and operation,and roadways. 5.2 Continuous Operation of Photo Enforcement Systems [RFP 4.A.21 REQUIREMENT: RFP Section 4.A.2 The Photo Enforcement Systems must be capable of operating 24 hours a day,7 days a week. Our DriveSafeTM system is state-of-the art and incorporates industry leading technology that combines 3D vehicle tracking. Our DriveSafeTM systems will operate 24 hours a day, 365 days a year completely unattended. They will successfully record crystal clear images and video regardless of the lighting or weather conditions at all times of day. 5.3 Information to be Collected Under Photo Enforcement Systems [RFP 4.A.3] REQUIREMENT: RFP Section 4.A.3 The Systems must record all pertinent data for each violation at time of capture.Pertinent data includes,but is not limited to,a video of the violation;a photograph that includes the driver,the vehicle,and the license plate number of the vehicle;a unique violation identifier;the location of the violation;the date of the violation;the time of the violation;the elapsed time between images;the direction of travel;the traffic signal phase;time into the red phase;the vehicle's speed;the duration of the prior amber phase;the vehicle lane of travel;the camera ID; and the frame sequence numbers. Our DriveSafeTM system is the successful result of many decades of knowledge and experience in the automated enforcement industry. Our system records all the necessary data associated with a violation. This data includes the front and rear images of the vehicle before and after the stop line where both the driver and license plate are clearly legible, as well as the corresponding video. Each image has a data bar that is imprinted at the time of the violation. The information imprinted on the data bar is configurable by authorized users and will be set according to the City's business rules. Below in table 5-1 is information that will be included on the data bar. Table 5-1. Data Bar Description Included Unique Violation Identifier X Violation Date X Violation Time X Violation Location X Elapsed Time Between Images X 5-2 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Description . . Direction of Travel X Traffic Signal Phase X Time Into Red Phase X Vehicle Speed X Duration of Prior Amber Phase X Vehicle Lane of Travel X 11kamera ID X Frame Sequence Numbers X 5.4 Operating and Training Manuals [RFP 4.A.4] REQUIREMENT: RFP Section 4.A.4 Contractor must provide the City with all operating and training manuals for the equipment used under the resulting contract. Contractor shall provide City with all relevant specifications,manuals,and materials relating to the capabilities and operation of all the equipment,including any rights, licenses,or permits required by the City to make and provide copies of manuals and materials in response to any discovery requests made for a court trial. Conduent's implementation team has helped develop comprehensive training programs for many of our clients. Conduent will provide all the necessary operating and training manuals for our DriveSafeTM camera system. Our manufacturer certified trainers will provide training on the theory and operation of the systems to all City operators.Additionally,we will provide the City with all specifications,manuals and materials related to the system's capabilities and operation. If necessary,we will work with the City to provide the rights,licenses and permits to provide manuals and materials that are part of discovery requests made by the Court. 5.5 Evaluation of Additional Locations [RFP 4.A.5] REQUIREMENT: RFP Section 4.A.5 Contractor must use approved traffic safety surveys to evaluate locations where additional Photo Enforcement Systems may be installed with the approval of the City.Contractor may suggest additional locations for additional Photo Enforcement Systems that,in its opinion,will limit the number of vehicular crashes at those locations. Conduent works in collaboration with our clients to provide photo enforcement at the locations that will best serve the program's needs by providing site analysis, design, and recommendations for client approval. We can suggest sites for red light as well as speed on green enforcement that,based on our experience and analysis,would most benefit from inclusion.We provide site analysis information,which may include video validation,to assist the City in selecting sites.We also submit reports with this analysis to your authorized representative and complete all traffic study and analysis necessary to obtain permits for site operation. The City will make the final determination as to the actual deployment of all camera equipment.We will only install our DriveSafeTM camera system at the direction of and at locations approved by the City with the intention of improving traffic safety at those locations. ©2018 Conduent State&Local Solutions, Inc. 5-3 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 5.6 Removal of Photo Enforcement Systems at Current Locations [RFP 4.A.6] REQUIREMENT: RFP Section 4.A.6 Contractor may remove equipment for its Photo Enforcement Systems from intersections upon mutual agreement of Contractor and City.City may determine whether the removed equipment will be reinstalled at other locations. Conduent will take responsibility for removing any and all equipment for our DriveSafeTM camera system if mutually agreed upon to do so with the City. If the City determines to reinstall the equipment at a new location, Conduent will work with the City to complete this task. 5.7 Approach to Providing Equipment and Services [RFP 5.A.5.a] REQUIREMENT: RFP Section 5.A.5.a Describe the firm's approach to providing the equipment and services for the resulting contract. Conduent has the experience,solution, and team to develop a successful partnership with the City of Tigard and deliver industry leading photo red light and speed enforcement equipment and services. Implementation To ensure the project is implemented on time and as proposed,we offer a team of expert start up managers,beginning with our Implementation Director Ms. Andrea Hughes. Ms.Hughes brings 24 years of management experience to the City, including 18 years in photo enforcement. She has successfully implemented 25 photo red light and speed enforcement projects including Portland, OR fixed speed, Montgomery County SafeSpeea,Maryland SHA WorkZone,Dallas Red Light, Suffolk County,NY, Cleveland Red Light and Speed,Delaware Department of Transportation Red Light,Philadelphia Red Light, and is in process of implementing Beaverton, OR. Supporting Ms. Hughes during the startup phase will be our Technology Director,Todd Jackson; Equipment Training Manager William Tente; Engineering Director Bomono Emessiene; and IT/Database Director Mark Shannon. Staff members will be supported during implementation by a team of startup experts in each critical area of discipline. Our startup team coordinates,manages, and tracks project progress throughout all tasks and designates and maintains areas of specific staff responsibility against the schedule. This team communicates on a regular basis with the City about project variances and other issues through Ms. Hughes. Project status meetings and conference calls involve the project manager and City representatives, and are held weekly or as frequently as the City desires. Any potential impact to schedules are identified and addressed so that the overall project timeline is not compromised. Together, Conduent and the City design and update business rules,which we later provide to the City for coordination, comment, and correction. Both Conduent and City management review the revised business rules, and both parties sign them. As a living document,the business rules are kept up-to-date to reflect agreed-upon changes. Specific management reports are provided to the City on an agreed-upon,regularly scheduled frequency. These reports provide details regarding specific task areas, such as construction status updates and backend tasks status during implementation. 5-4 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon To maintain this level of oversight and coordination there are rigorous,predetermined quality control reviews.We have quality control review points designed to manage the implementation process on a daily basis. Our project management approach provides the steps and procedures to monitor and track all quality control requirements. Our normal process is to exceed minimum requirements as we recognize quality control equates to integrity of data and success. Timeline and Milestone Project Schedule The cornerstone of any implementation plan is its Implementation Project Schedule,which summarizes the work breakdown structure of tasks to be performed, sequences those tasks, assigns responsibility for the task and establishes target dates against which progress can be measured. For the City of Tigard Photo Enforcement Program, several key milestones will drive the overall schedule and sequencing of events. As part of our proposal,we are submitting a comprehensive Program Implementation Plan depicting all minor and major works tasks that includes all the items requested by the City. A detailed Program Implementation Plan showing the timeline of sequential and concurrent activities to be undertaken to result in a fully operational system is provided in at the end of this section. Methodology Conduent accomplishes the detailed work required for a successful implementation of a Photo Enforcement Program by Our ... .. . by three carefully following our proven implementation methodology. The main principles: Program Implementation Plan we have developed for the City of * High quality work Tigard is guided by three main principles: Discipline approach 1. Safe and on-time implementation with high quality workschedule,quick,and efficient products that are properly tested during the process installation 2. Disciplined approach to requirements, specifications, design and approval by the City 3. Parallel activities by different teams coordinated by strong project management for quick and efficient installation that minimizes disruption to ongoing operations Conduent is committed to conduct business in accordance with federal, state, and local laws and regulations and contract obligations. Our project controls begin with the initial project planning process and continue until project completion so that the entire project remains on schedule, even if unexpected deviations occur. Our intended project monitoring and control process is further discussed below. Monitor Project Progress.Our Implementation Project Manager will track data on current project status of activities for all tasks and for all project participants on a weekly basis. The information normally includes: • Status of tasks (not started, started, completed) • Status of milestones ©2018 Conduent State&Local Solutions, Inc. 5-5 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon • Progress(percentage complete or estimate to complete) • Actual start and end dates Status information is applied to the schedule,where necessary actions items are documented and summarized in an action log or added directly to the work plan. Analyze Variances.After recording status information,the project management team analyzes the impact of any deviations that impact the baseline schedule in a positive or negative way. We look for: • Tasks on the critical path or related tasks that moving away from or improvement on the original project delivery date • Critically late tasks • Resource over-commitments • Too many tasks started but too few completed Revise/Adjust the Project.After Baseline analyzing variances,the management team ProjectStarting Implementation takes corrective actions for the remainder Project Plan of the project by updating the plan. Depending on the nature and extent of the variances,there are two ways of Status addressing the remainder of the project: Progress Monitor Project Estimate to Complete Progress • Revise the plan by making relatively Actual Dates minor corrections,but keep the major milestone dates,resource usage and cost within the original limits Reports Analyze • Re-plan the balance of the project by Project - Status performing the following steps asReview/Audits necessary: - Add resources or extend work hours Make Adjustment - Make adjustments to the to Plan remaining scope of work (if necessary) - Reconfigure the plan(do not re-estimate without justification and client approval) Designate __ y N Implement - Increase productivity by Person to Person FeedbackControl identifying and eliminating Team Building Activities bottlenecks 002.0RTIGRLIB Figure 5-1 depicts our general process for Figure 5-1. Project Monitoring and Control monitoring and controlling the Process Overview implementation process. 5-6 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Ongoing operations Effective project management is essential to the success of any project.As part of our project management and ongoing operations approach,we have a team of photo enforcement and violation processing experts,which minimizes risk to the City already in place and familiar with Oregon specific laws and processing requirements. Conduent believes a strong,high performance team is key to driving results and ensuring project success. Sustaining synergy,participation, and cooperation among all project team members is a critical piece to a true teaming relationship as is promoting open lines of communication and soliciting input from the entire team during the project. Our ongoing relationship with many of our red light/photo enforcement customers continues to validate our guiding business philosophy: that our customers are vital team members and their contribution throughout the project helps ensure the best possible performance and business results. When that cooperation takes place,we all succeed. Using this philosophy,we have built a strong teaming relationship between our customers, our subcontractors,and the Conduent project team in Oregon which we hope to expand to include the City of Tigard. We also promote active communication between our project team members and their appropriate counterparts.We believe that only by working with key City stakeholders can we ensure the red light enforcement program is reducing traffic accidents and meeting the City's ongoing operational goals. Our key personnel will be instrumental in the operation of the photo enforcement program are described in Section 4.03 Key Staff Members. 5.8 Firm's Experience in Photo Enforcement Installations and Maintenance [RFP 5.A.5.b] REQUIREMENT: RFP Section 5.A.5.b Describe the firm's experience in installing,maintaining,and upgrading the infrastructure for the Photo Enforcement System and include the maximum number of days the system will be offline while performing any necessary changing of equipment prior to the start date of services. The Conduent implementation team has successfully managed and implemented photo enforcement programs in Oregon and many other states around the country. Conduent will be responsible for securing all appropriate permits as well assessing easements and gaining approvals in a timely manner from government agencies,utility company and private owners. Understanding the efforts required to install an automated photo enforcement system, Conduent offers the City a unique approach to this implementation. We combine the focus and niche skills of an experienced and dedicated implementation team,with the strength of local program management and local subcontractors,to ensure a successful installation. In Table 5-2,we provide examples of our installation experience. ©2018 Conduent State&Local Solutions, Inc. 5-7 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Table 5-2. Examples of Installation work completed Scope . 7andBus orge's County, MD Red Light . 40 red light cameras installed 2016 rossSafe 20 crosssafe units installed 2016 • Additional 9 red light cameras installed 2017 Delaware Department of Transportation . 35 red light cameras installed 2016 17 Red Light L IL . 16 red light cameras installed 20 Los Angeles Transportation Authority 85 red light cameras retrofitted 2016 Red Light Montgomery County, MD Red Light and 27 fixed speed retrofits and 4 new portable camera units 2016 Speed Philadelphia, PA Red Light . 130 red light cameras retrofitted in 2017 • 4 red light approaches 2018 Beaverton, OR Red Light and Speed • 8 Red light/speed on green approaches • 2 mobile speed vehicles 2018 Providence, RI Red Light . 10 portable speed cameras 2017 • 10 red light approaches 2018 Baltimore City, MD Red Light 51 red light approaches installed 2018,49 more to install 2018 IL Red Deer, Canada Red Light and Speed 10 red light approaches,2 mobile speed vehicles,and 1 portable camera unit 2018 Howard County, MD Speed 3 mobile speed vehicles and 5 portable camera units 2016 Maryland State Highway Administration78 mobile speed vehicles and 9 portable camera units 2016 Speed Beverly Hills, CA Red Light . 9 red light retrofits and 6 new red light installs 2016 Lever, CO Red light and Speed 3 red light approaches, 1 mobile speed vehicle 2018 and, OR Fixed Speed . 8 Fixed Speed approaches 2017 In addition to installing the camera equipment, Conduent also maintains the equipment for all of the above contracts. If an approach requires equipment replacement, Conduent maintains one full spare camera unit at all times to minimize downtime.Normal repairs can be operational within a number of hours however larger repairs such as a knockdown or intersection upgrade may require Conduent to keep an approach offline until circumstances outside of our control can be resolved. 5.9 Project Schedule and Tasks [RFP 5.A.5.c] REQUIREMENT: RFP Section 5.A.5.c Describe the project schedule and tasks needed before your firm can begin helping the City enforce certain traffic laws around the City.Provide an estimated timeframe for each task listed. For Conduent to install a new photo enforcement system to enforce traffic laws,the below front and backend tasks need to be completed. 5-8 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Frontend tasks • Client site selection.5 business days • Plan development 5 business days • City permitting 14.5 business days • Roadside construction 18.5 business days • Engineering and image quality 5 business days • Final reviews and site release 1 business day Backend tasks • Business rules 8.25 business days • Database 26 business days • Notices 17 business days • Portal setup 8 business days • Court transfer 18 business days • City\Client training 4 business days • Public information outreach 30 business days As part of our proposal,we are submitting a comprehensive project implementation plan depicting all minor and major work tasks. A detailed project implementation plan showing the timeline of sequential and concurrent activities to be undertaken to result in a fully operational program is included at the end of this section. ©2018 Conduent State&Local Solutions, Inc. 5-9 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 5-10 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Implementation Schedule Our implementation schedule begins on the following page. ©2018 Conduent State&Local Solutions, Inc. 5-11 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 5-12 ©2018 Conduent State&Local Solutions, Inc. City of Tigard Red Light Implementation Schedule ID Task Name Duration Start 1 Tigard Red Light 81.5 days Tue 9/11/18 2 Contract 14 days Tue 9/11/18 3 Contract Award 0 days Tue 9/11/18 4 Contract Executed and NTP 0 days Mon 10/1/18 5 MILESTONES 20 days Tue 12/4/18 6 Intersection 1 (3 Approaches) 2 days Tue 12/4/18 7 Approach 1 0 days Tue 12/4/18 8 Approach 2 0 days Wed 12/5/18 9 Approach 3 0 days Thu 12/6/18 10 Intersection 2 (3 Approaches) 2 days Fri 12/7/18 11 Approach 4 0 days Fri 12/7/18 12 Approach 5 0 days Mon 12/10/18 13 Approach 6 0 days Tue 12/11/18 14 Warning Period 20 days Tue 12/4/18 15 30 Day Warning Period 20 days Tue 12/4/18 16 Mobilization 5 days Mon 10/1/18 18 Procurement and Sub-K 36.5 days Mon 10/1/18 45 Site Selection 30 days Mon 10/1/18 46 City provides list of 6 approaches 0.5 days Mon 10/1/18 47 Intersection 1 (3 Approaches) 19.5 days Mon 10/8/18 48 Plan Development 5 days Mon 10/8/18 49 Submit Permit Application 0.5 days Mon 10/15/18 50 Receive Permits 14 days Tue 10/16/18 51 Intersection 2 (3 Approaches) 19.5 days Mon 10/15/18 52 Plan Development 5 days Mon 10/15/18 53 Submit Permit Application 0.5 days Mon 10/22/18 54 Receive Permits 14 days Tue 10/23/18 55 Construction and Installation 42.5 days Mon 11/5/18 56 Intersection 1 (3 Approaches) 39.5 days Mon 11/5/18 57 Approach 1 37.5 days Mon 11/5/18 ©2018 Conduent State&Local Solutions, Inc. 5-13 City of Tigard Red Light Implementation Schedule ID Task Name Duration Start 58 Construction 18.5 days Mon 11/5/18 59 Mobilize Subcontractor 1 day Mon 11/5/18 60 Issue NTP 1 day Mon 11/5/18 61 Utility Location 4 days Tue 11/6/18 62 Call Utility Locator 1 day Tue 11/6/18 63 Locate Utility 3 days Wed 11/7/18 64 On Site Tasks 5 days Mon 11/12/18 65 Pre-Construction Meeting 1 day Mon 11/12/18 66 Trenching/Excavate Foundations 0.5 days Tue 11/13/18 67 Conduit Installations 0.5 days Tue 11/13/18 68 Pour Concrete/Set Anchors 0.5 days Wed 11/14/18 69 Concrete Cure Cycle 1 day Wed 11/14/18 70 Camera and Flash Pole Installations 0.5 days Thu 11/15/18 71 Install Camera Junction Box (NEMA Enclosure) 0.5 days Fri 11/16/18 72 Pull Power and Communication Cables 0.5 days Fri 11/16/18 73 Smart Micro Equipment Installation 0.5 days Wed 11/21/18 74 Install Smart Micro Radar 0.5 days Wed 11/21/18 75 Equipment Installation 1.5 days Wed 11/21/18 76 Install Camera Equipment and Flash Units 0.5 days Wed 11/21/18 77 Install Interconnection Cabling and Terminate 0.5 days Wed 11/21/18 78 Connect Phase to Traffic Controller 0.5 days Mon 11/26/18 79 Process Check-Off 3.5 days Wed 11/28/18 80 Construction Manager Check Off (Check List) 1 day Wed 11/28/18 81 System Engineering Testing and Check Off(Check List) 1 day Fri 11/30/18 82 Communications Installation 1 day Wed 11/21/18 83 Router Installation 0.5 days Wed 11/21/18 84 Test Connectivity with Data Center 0.5 days Mon 11/26/18 85 Engineering, IQS 5 days Mon 11/26/18 86 Power On, Test, and Troubleshoot 1.5 days Mon 11/26/18 87 Test Data Communication, Downloads 1 day Wed 11/28/18 ©2018 Conduent State&Local Solutions, Inc. 5-14 City of Tigard Red Light Implementation Schedule ID Task Name Duration Start 88 Alignment, Image Quality Review and Tuning 1.5 days Thu 11/29/18 89 IQS Check-Off 1 day Fri 11/30/18 90 Maintenance Acceptance 1 day Mon 12/3/18 91 Maintenance Check-Off 1 day Mon 12/3/18 92 Site Released to Client 0 days Tue 12/4/18 93 Go Live 0 days Tue 12/4/18 94 Go live 0 days Tue 12/4/18 95 Post Installation/Construction 24 days Mon 11/26/18 96 As-Builts 24 days Mon 11/26/18 97 Redlines from Subcontractor 7 days Mon 11/26/18 98 Revise Design Drawings 15 days Wed 12/5/18 99 Submit to Client 2 days Fri 12/28/18 100 Approach 2 38.5 days Mon 11/5/18 143 Approach 3 39.5 days Mon 11/5/18 186 Intersection 2 (3 Approaches) 37.5 days Mon 11/12/18 187 Approach 4 35.5 days Mon 11/12/18 230 Approach 5 36.5 days Mon 11/12/18 273 Approach 6 37.5 days Mon 11/12/18 316 Backend Database Buildout 40 days Mon 10/1/18 317 Contract Executed and NTP 0 days Mon 10/1/18 318 Citation Processing/Operations 39 days Tue 10/2/18 319 Business Rules -City issuance criteria requirements 8.25 days Tue 10/2/18 325 Citeweb 26 days Tue 10/2/18 330 DMV 10 days Mon 10/15/18 336 Warning Notice 17 days Fri 10/12/18 341 1st Notice 17 days Fri 10/12/18 346 Reporting 28 days Fri 10/12/18 351 Final System Test (Violation to Citation) 1 day Wed 11/7/18 354 Print/ Mail 17 days Thu 10/11/18 359 Public Portal Set-Up (Kiosk) 8 days Thu 10/25/18 ©2018 Conduent State&Local Solutions, Inc. 5-15 City of Tigard Red Light Implementation Schedule ID Task Name Duration Start 364 Court Transfer Set-Up 18 days Mon 10/8/18 369 Training 4 days Wed 11/7/18 377 CBI Dashboard Development 37 days Tue 10/2/18 381 PIO 30 days Mon 10/15/18 385 Assumptions 386 Contract Executed and NTP date of 10/1/18 387 6 New approaches with the DriveSafe camera system. 388 Delays due to factors out of Conduent control will be a day-for-day slide on the schedule. (Ex.) weather 389 The traffic controller will be used to supply power 390 Permits will take 3 business weeks 391 30 day warning period from the start of the program 392 Internal Assumptions ©2018 Conduent State&Local Solutions, Inc. 5-16 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 5.10 Collaboration with the City [RFP 5.A.5.d] REQUIREMENT: RFP Section 5.A.5.d Describe how the firm's key staff members will work with the City to determine whether the image captured of the driver of the motor vehicle allegedly speeding or running a red light is the registered owner of the vehicle. Conduent is proud to present our latest advancement in back end processing to enhance our industry leading established CiteWebTM violation management platform. CiteWebTM is available 24x7 from any internet enabled workstation,whether in the workplace or at home, and is a full end to end processing software application specifically designed and built for photo enforced citations. Our turnkey solution will exceed the City's needs. Our technology is second to none and our expertise is the deepest in the industry. Starting with our front-end technology,our DriveSafeTM red light camera system combines a smart radar for vehicle tracking with an up to 26 megapixel camera and high definition video to record all necessary components of a violation. When a vehicle drives through the intersection during a red phase,the system will trigger the video and still image camera to record photos of the vehicle before the stop line and into the intersection.Additionally, all the relevant violation information will be embedded onto the data bars of the photographs. The software operating the DriveSafeTM camera system allows the red light camera to enforce speed through all phases of the traffic signal by changing a setting in the software. Completed violations will be securely transmitted over VPN to Conduent's processing facility. The violations are then uploaded into the database. Once they are stored in the database, our expert citation processor will review the violations in CiteWebTM and discard any that don't conform to the City's business rules. All violations that do conform to the business rules will have the appropriate images cropped and saved as part of the violation package and the reviewer will enter the license plate data into the system for automated lookup with Oregon DMV or NLETS. Once a violation package is returned from Oregon DMV or NLETS with the appropriate registered owner information a different violation processor validates the license plate characters and verifies that the registered owner information is correct. The verifier then compares the vehicle make and model to the registry information to confirm that the information returned is accurate and confirm that the driver pictured is the gender of the registered owner's name and address. If the vehicle is registered in more than one person's name, our application displays both registered owner's names and addresses. The verifier will review the driver image and select the registered owner's name that is appropriate to the gender. Additionally,the verifier selects the gender from a dropdown menu and chooses if the registered owner is an individual or a business. If everything matches up then the violation package will be moved through the workflow and made available to the approving officer's queue. The City's business rules will dictate what happens to violations that are not validated or if there was registered owner information that didn't match to the gender of the driver pictured. The City's officers will be responsible for logging into CiteWebTM through a web browser and approving violations as necessary. A simple, easy to use interface will await the officers once they logon where they can easily view all the relevant images and violation data prior to approving or rejecting a violation. Any approved violations will then be automatically queued up to be mailed to the alleged violator. ©2018 Conduent State&Local Solutions, Inc. 5-17 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Additionally, CiteWebTM automatically generates the appropriate violation package for City approval. If it is a red light violation the application determines if the vehicle is travelling over the City's threshold over the posted speed limit. If the vehicle is,the application will present the event to the City as two violations; red light and speeding. All transactions entered into CiteWebTM create full and permanent audit trails. CiteWebTM provides the tools needed to monitor and control the citation flow,noticing,payment, customer service and disposition process, ensuring audit trails are maintained and next action logic is based on Business Rules. 5.11 Procedures to Resolve Issues [RFP 5.A.5.e] REQUIREMENT: RFP Section 5.A.5.e Describe the procedures that your firm will institute to resolve issues that arise when the registered owner fails to receive the initial summons to appear in Court. If the registered owner fails to receive the initial summons to appear in Court,the mail is returned to our Conduent office. Once mail is returned as undeliverable, Conduent applies a nixie transaction to CiteWebTM. This transaction updates the citation in CiteWebTM with the appropriate information and triggers the system to request a new name and address from the DMV.When the DMV provides the return, CiteWebTM does a comparison of the old name and address to the new name and address to determine if there is a change. If there is no change,the entity will remain in a nixied status and try again in a pre-determined period of time for additional name and address requests. If CiteWebTM determines that a new address has been received, it will move the old address to history to maintain a solid audit trail. The system automatically generates the notice for print and mail. Requirements for this process can be customized for the City's Business Rules. The Citation History section displays all account data and a permanent audit trail of every transaction associated with a citation, for future inquiry and research. Conduent provides Citation History on every webpage which captures comprehensive and complete information necessary to see full details on every action taken on the citation throughout the citation lifecycle and follow the administrative,payment, and noticing audit trails on citations. The Citation History page is an excellent tool for presentation to prove the accountability of processing. Conduent tries to automate this process through CiteWebTM as much as possible.As an alternative to the above or in addition,authorized City personnel can be provided the ability to update registered owner data and vehicle information as needed through the Vehicle Registration(VR)No Hit screen as seen in Figure 5-2. 5-18 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Vehicle Information Plate Number: Plate State: Maryland • Vehicle Make: Vehicle Year: Enter Make .. ., Vehicle Model: Vehicle Style: Vehicle Color: VIN, Registered Owner Information .. DL Number: Driver License State: License Class: ERROR 01 PLATE NOT FOUND Choose Class.- • Full Mame: Enter Full Name Date Of 0irtfu Gender. 00000000 - Choose Gender.,. • Eye Colar: Hair Color. Enter Eye Collor Enter Hair Color Harte Weight: Enter Height Er:er Weight Address Line 1: Address Line 2: Er:- :.s Line 1 -.. Lire City: State: Zi {ode: `nier Cay Choose OwrerState.. • Enter ZIP Code 003-ORTIGRLi a Figure 5-2.VR No Hit Data Entry Vehicle information and registered owner information can be data entered into this screen and saved to the event. ©2018 Conduent State&Local Solutions, Inc. 5-19 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 5-20 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 6 Technical Specifcations for Photo Enforcement Systems and Its Databases [RFP 5.A.6] REQUIREMENT: RFP Section 5.A.6 6.1 Photo Enforcement Equipment [RFP 5.A.6.a] REQUIREMENT: RFP Section 5.A.6.a Describe the equipment that your firm is expecting to use for the City's Photo Enforcement Systems. Describe how this equipment will best meet the City's needs in enforcing certain traffic laws in Tigard. Cross-reference RFP Section 4.A,page 8: Contractor will use the latest digital technology available for the Photo Enforcement Systems to produce legally sufficient color digital photos and video, if necessary,of violations.The equipment provided for the Photo Enforcement Systems must: •Be capable of producing both still photos and videos •Be tamper and vandal proof •Be secured against cyber attacks •Have minimal impact or reliance on existing traffic signal infrastructure •Not interfere with the City's or other agency's ability to control the traffic signal infrastructure •Incorporate and implement all technical and equipment upgrades as they become available,at no charge to the City. Contractor must work with the City to ensure that its database for storing data related to the Photo Enforcement Systems can interface with existing City databases and programs to send data to those databases and programs through automated procedures. Conduent's DriveSafe'" automated enforcement system is the optimal solution for addressing the City's red light running problem. Our system is accurate, reliable and has features that outperform competing systems. Our proposed DriveSafeTM automated red light enforcement system is the culmination of more than 30 years experience with DriveSafe ASE System photo traffic safety technologies. Our DriveSafeTM system is anMegapixel Still Camera evolutionary step forward from previous generation systems and o HDR Video Camera is in use across the country. Our DriveSafeTM red light and speed 9 Non-invasive . transceiver system has the following distinct advantages over other vendors' 9 Crystal-clear, high-definition video best offerings: 9 Multi-lane,multi-violation coverage • The DriveSafeTM system has both a front and rear high including simultaneous violations resolution camera with 20+megapixels. These high- resolution cameras allow the vehicle's make,model, license plate and driver to be clearly identified even across 5 lane roadways. The versatile DSS can cover 6 lanes with the addition of a second front camera for red light configurations. • All of the DriveSafeTM camera system components are enclosed within a secure and compact housing to minimize environmental impact and reduce vandalism. The versatility of our design allows us to install the camera system on existing infrastructure in order to drastically reduce implementation times and costs. This will streamline installation and minimize additional street furniture. • Rather than install intrusive in-road sensors our system uses completely non-invasive detection technology. The innovative 3DHD is capable of simultaneously monitoring multiple vehicles in live traffic while clearly segregating clustered vehicles across multiple lanes. ©2018 Conduent State&Local Solutions, Inc. 6-1 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon • Our DriveSafeTM camera system records clear high-definition videos of each violation using a specialized High Dynamic Range(HDR) camera. The innovative HDR video technology accentuates the brightest and darkest areas of an image resulting in crystal-clear video regardless of whether it is day or night. • Combining advanced detection and camera technology the system is capable of recording multiple violations, even those that occur simultaneously or concurrently. • Advanced real-time video analytics that in the future could be provided by the DriveSafeTM camera system; such as automated right-turn violation validation or block the box enforcement for red light configurations. • Complemented with the use of the latest version of CiteWebTM and its subsystems for processing, our DriveSafeTM camera system, and the Enforcement Dashboard,we will meet or exceed all of the City's requirements in the program wide upgrade. Conduent has installed over 600 DriveSafeTM camera systems in North America,with more installations currently in process. The cooperative designed camera system uses progressive technology to provide the highest quality data, images, and videos and is enclosed in a secure and compact housing. The housing is easily mounted to existing intersection infrastructure or on new installed infrastructure. As a result of the DriveSafeTM system's flexibility our implementation timeline will provide the least risk to the City. Be capable of producing both still photos and videos The DriveSafeTM system's has 2 cameras with 20+ megapixel cameras(rear and front)to record two color, high-resolution images from behind the violating vehicle and two high-resolution images from the front of the violating vehicle. I addition to the still images, a video of the entire violation is captured. In an ` intersection configuration,the first image from each camera is recorded prior to the vehicle reaching the stop bar and the second when the vehicle has traveled into the intersection. A custom built high definition (HD)video camera is integrated into the system for crystal-clear recordings of violations. Our camera system has the technical features and functionality that are necessary to enforce a wide variety of intersections in Tigard within a short implementation timeline while improving overall performance. Figure 6-1 shows the small footprint that the DriveSafeTM camera has when mounted for enforcement. GRL18 Figure 6-1. Camera System Housing Our camera housing design allows the system to be top mounted or side mounted on a pole or existing infrastructure. 6-2 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Accurate, Precise, and Completely Non-invasive Vehicle Detection The DriveSafeTM system uses miles per hour when data is recorded or displayed. Our system uses an advanced 3DHD smart radar that has been thoroughly tested and shown to be accurate the within plus or minus one mile per hour(11 mph). Our DriveSafeTM system detects vehicles using a non-invasive and advanced smart radar antenna. The smart radar measures the precise range, speed, angle, and other parameters by transmitting and then analyzing the radio waves that are reflected by vehicles. These parameters in combination with advanced filtering algorithms allow the smart radar antenna to accurately track each individual vehicle on the roadway(see Figure 6-2). The smart radar antenna has been thoroughly tested and independently shown to be accurate to within plus or minus one mile per hour(f 1 mph). t< 40. $_. 38 MPH r _ I O CONDUENT 015.OR1 IC.;_ Figure 6-2. Smart Radar Overview Visual representation of smart radar Multiple violations, including those that occur simultaneously and concurrently, are capable of being captured by our camera system in live traffic in distinguishing clustered vehicles. This is possible because of the technology combination of the multi object radar and the high resolution camera. Once the radar detects the individual violating vehicles, it signals the system to activate the cameras. The camera then records a series of images of the violating vehicles in addition to individual video recordings. A unique feature of our camera system is its ability to share images between multiple violations, as shown in Figure 6-3. ©2018 Conduent State&Local Solutions, Inc. 6-3 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon —I i 11 07:F,3:55:443 1 of Volati-24 Lane-2 016.ORTIGRLI8 Figure 6-3. Simultaneous and Concurrent Red Light Violations Examples of multiple violations recorded by our camera system The topmost set of images represents a violation by the blue truck in Lane 2. The middle set of images represents a violation by the gold SLTV in Lane 3. These violations share the same images but are differentiated by the information found in the data bar. The bottommost set of images represents a violation by the white car in lane 2;however, it shares the first image with the second image from the middle image set. Once again,the two violations are differentiated by the information found on the data bar.With these capabilities,the camera system is capable of effectively capturing violations as shown in the improved number of tickets issued in our current contract compared to the previous vendor's numbers. The camera is designed to capture the images in all weather conditions, so vehicles and license plates are recognizable. The DriveSafeTM system is built into a weatherproof housing designed to operate in various conditions. The operating range is-30C—470C and the system has been in operation in all weather conditions. In addition to the design to operate in all weather conditions,the system meters the ambient 6-4 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon light in the environment during each amber phase. The system then adjusts the camera aperture to ensure that when the light turns red a balanced and illuminated image can be captured during all weather conditions. Our camera operates with a central control unit running the still camera,video camera, and vehicle detection data. Our approach is to provide a system that can track each vehicle and capture each violation that is accurately tracked while maintaining the chain of evidence and integrity of the data. In addition to capturing violation, every vehicle that passes is tracked by the radar and recorded in the camera log including the speed of the vehicle. Each camera system is capable of gathering detailed computer data in the traffic log(Figure 6-4)for statistical analysis and the ability to produce histograms and other graphical depictions for submission in court proceedings. We will,as required,produce daily/monthly reports of activity for the required fields and individual histograms by location, as well as in summary format. Site:SM Howie View Charts I Settings MFM service That Show loo _cntnes typc „ timc lane v specd_quality speed phase time_into—phasc c511 R 2015-09-0101:02:18.596 l 0 19 3 10239 35 R 20154)9-0101:02:18.645 2 0 19 3 10239 35 L 2015-09-0111:27:44.020 I 1 0 0 0 0 ul L 2015-09-0111:27:46.734 l 2 0 0 0 0 8 L 2015-09-0111:27:51.492 I 3 0 0 4757 0 x 2015-09.0111:33:04.035 l 78 4 3 3125 0 R 2015-090111:35:25.007 2 0 18 3 4530 2 R 2015-09-01 11:48:20234 2 0 18 3 10239 4 R 2015-09-0111:48:20.295 1 0 17 3 10239 4 P 2015-09-0111:56:39.015 l 0 15 3 10239 0 P 2015-09-0112:07:11.386 2 0 13 3 10239 0 P 2015-09-0112:13:16.396 3 0 10 3 10239 0 P 2015-09-0112:13:20.697 2 0 6 3 10239 0 R 2015-09-0i 12:14:26.408 3 11 16 3 10239 5 R 2015-09-0112:14:26.958 2 0 17 3 10239 6 P 2015-09-0112:16:17.427 3 0 8 3 10239 0 P 2015-09.01 12:16:22.476 3 0 5 3 10239 0 X 2015-09-0112:16:21.427 2 78 6 3 10239 0 017.ORTIGRL18 Figure 6-4. Traffic Log Detail Each camera system captures a detailed log of every light phase, vehicle pass, and violation including date, time, lane, speed, light phase, and event number. The benefit is that the system when replacing competitors has been shown to generate more real violations for programs. This is critical in helping a program succeed. Our camera system imprints a data bar on both the still violation image and video,encrypted at the time of capture. This provides the City with a proven evidence method to ensure that the data integrity of each violation is maintained and that the still photos and video were captured from the same violation and have the same time stamp. Our camera offers Wide Dynamic Range(WDR)videos in high definition to support citation issuance. Pictures captured using WDR cameras have greater clarity and exposure balance than those using CCTV ©2018 Conduent State&Local Solutions, Inc. 6-5 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon formats. Greater resolution and increased dynamic range means more processed violations and safer roads. The camera system is designed without buttons, screens,or special access points to prevent unauthorized operation and to simplify usability. Each system is remotely accessed through a web-based interface. The system's web-based interface allows authorized users to modify site-specific configurations and perform testing over a secure broadband internet connection or through a direct, onsite connection. Furthermore, our authorized technicians can remotely analyze,troubleshoot,and resolve system issues to reduce downtime related to onsite visits. Figure 6-5 shows screenshots from the camera system. Traffic Statistics Wo !irs Ow bone 100 - 3 1u6, =M10 1 ume eoo B System Status 5"U. USG Dsrlrioas Network System Time Sat Jan 1 14:47:21 CST 2000 ■ System Up Time 20 4T minutes ■ eoartl Temperature 37.875'[97S'C _ CPU Load 416 Memory Usage P'l Traffic Graphs ■ - ► u Incidents Log r a - Tema TAa SpN = Lar M.. - mean 1 = N+aea 1 - 1d ry '0:M.M IkaL ON Vdk i D 1 DA �! M::oQ AeE LINT ykiwhn M 1 M _ ■ u:+,: rnt xa n z o.s a t ia:yp,10 S{<eJ Na.wiw s ps � il')tr.io k+f r�.uim di R1 1{ Map View of Location Ilk 16c:1 018 ORTIGRLIB Figure 6-5. User Interface Screenshots Authorized technicians can remotely analyze, troubleshoot, and resolve system issues to reduce downtime related to onsite visits using the system's web-based interface. 6-6 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon After our camera system has been implemented at a location or in a vehicle with all of the required set-up completed, including settings and focusing,the system will begin operating automatically and will not require setting changes unless changes at the intersection are deemed necessary. During startup, our camera system is designed to complete a self-test that verifies the software and hardware components are working correctly. During the fully automated self-test,an image is recorded by the system with notation that it was produced by the successful self-test. The successful test is also recorded in the statistics file for further verification. Furthermore,the camera system will communicate any error messages to the user so that they may be resolved. Even at intersections with multiple lanes, left or right hand turning lanes, our camera system can be configured to ensure the highest level of performance to cover up to six(6) lanes.From the system's web- based interface our field service technicians can configure the settings for individual lanes, as demonstrated in Figure 6-6. The traffic signal phase, image recording position, and flash sequence are just some of the settings that can be changed. When we configure individual settings on a lane-by-lane basis, we can optimize the performance of the system, even at unique or challenging intersections. Our camera system is not restricted to"cookie-cutter"configurations that limit the systems performance. lane specific ■ 0 FD a min yellow in Ukh we F9____1 FO-------I u o7� red grace la lam sec 0 ©, o nd speed dveshold 12 12 112 iz 32 12 awed Ldj,pC1w.ta 128d1 ua ua rza axe cza zza U. 128 MpbardMMM 0 ® 0 © 0 00 0 advancna optlon o0 .�� © 00 n0 u0 10 time zna..phow in lam sec RL dig in 2adp" ® ® 20 ® ® ® ® RL 2nd pbM flUh spread 0 0 C 00 00 0� °0 00 019.ORTIORL 18 Figure 6-6. Lane Configuration Screen System performance can be optimized because of individual lane configurations. Be secured against cyber attacks Each DriveSafeTM system has sufficient computer and associated equipment to record, document, and track red light and speed enforcement data for record keeping and court purpose. The broadband network communications to each camera is secured with a Cisco VPN enterprise router that creates a firewall from the camera directly to our datacenter protecting the camera from outside access. Properly documenting the evidence of a violation is essential to any program's integrity, and requires the right technology. Our camera system is not only capable of recording high-resolution images and high- definition video of a violation,but it also safeguards that data for record keeping and adjudication purposes. The images and video are embedded with a data bar that includes crucial data, such as the date, time,location, and amber phase duration, immediately at the time of the violation. The violation evidence ©2018 Conduent State&Local Solutions, Inc. 6-7 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon is combined into a single case file and is instantly encrypted using industry standards such as advanced encryption standard. Lastly,the case file is transmitted to our centralized violation management platform, CitewebTM,using a highly secure virtual private network(VPN). Our evidence packages have stood up through the rigors of Portland courts. The system uses a low intensity flash to illuminate the vehicle, license plate, and driver in the recorded images. The flashes are positioned to limit the glare produced by windshield tinting, license plate covers, and other countermeasures. The system's superior imaging performs admirably in varying lighting and weather conditions and is therefore the right technology to upgrade the City's photo enforcement program. An example of the image quality that can be expected from the DriveSafeTM system is shown in Figures 6-7 through 6-9. 2015.06-01 19:07:01.6 Location:6054 B South Santa Monica @ Crescent Drivej Event Tyykpe:Ftetl Ligght Violation Event419 Image 112 Lane: Speed:19 MPH Time into phase:36.65 Amber11me:4.23 020.ORTIGRL19 Figure 6-7. Image Quality Sample 1 This is the image quality that can be expected from the DriveSafeTM camera. It shows the two violation photos, driver ID, license plate, and a snapshot of the video 6-8 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon i k aMi A 7 2015-08-01 19:07:03.1 Location 6054fWB South Santa Monica C�Crescent DMve1 Event Type:Rad Llpht Vlolallon Event 419 Image 212[+1.55[ Lane:4 Speed:19 MPH Time Into phase:3&1S Amher time:4.23 021.ORTIGRLI6 - .g V583 a.t 0-1.ARTiGRL18 on ornaR��a Figure 6-8. Image Quality Sample 2 This is the image quality that can be expected from the DriveSafeTM camera. It shows the two violation photos, driver ID, license plate, and a snapshot of the video ©2018 Conduent State&Local Solutions, Inc. 6-9 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon IL � � s LW r t I �• a a � o a 2015.08.0119:07:03.1 Location:6054[WB South Santa Monica @ Crescent Drive] Event Type:Red Light Violation Event 419 Image 2,2[+1,5S] Lane:4 Speed:l9 MPH Time into phase:38.1 S Amber time:US 024.CRTIGRLlB Figure 6-9. Image Quality Sample 3 This is the image quality that can be expected from the DriveSafeTM camera. It shows the two violation photos, driver ID, license plate, and a snapshot of the video Real-Time Video Analytics Through a cooperative design process,the need for real-time video analytics in a red light enforcement camera made it a requirement for the DriveSafeTM system. The use cases for video analytics are infinite and ever expanding. One area of need for many customers is expanded vehicle and object detection and tracking that traditional radar or LIDAR based vehicle detection could not track. We have integrated video analytics functionality in the design and are implementing it with several of our customers. This feature allows the DriveSafeTM system to expand with the Tigard program over time as changes occur in enforcement requirements. This may be seen in added violation types or automated violation validation. Adding real-time video analytics to the proposed DriveSafeTM system is little more than a firmware upgrade in most cases.An example would be a future addition of block the box enforcement,automated detection and validation of illegal turns from any lane, and U-turn detection. We understand these types of violations are not enforced today,but we feel Tigard should have a system that is ready to grow with the City at any time during the program life instead of at equipment refresh stages of a program. An example screen showing video analytics in action is shown in Figure 6-10. 6-10 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon f 14 r _ � V{ r - min LM w' 025.ORTIGRLI B Figure 6-10. Video Analytics Example This shows an example of video analytics running on a system. It is tracking block the box and illegal turn movements to trigger violations in addition to the radar used for Red Light enforcement. Have minimal impact or reliance on existing traffic signal infrastructure Conduent will work with the City to design and build each enforced approach to the requirements provided. The solution typically requires little to no reliance on existing traffic infrastructure. Not interfere with the City's or other agency's ability to control the traffic signal infrastructure Conduent will work with the City to request the City Engineers to install the light phase interphase to monitor the signals from the traffic controller through optical isolation relays to ensure the DriveSafeTM camera unit operates independently of the traffic controller and has no physical connections. Incorporate and implement all technical and equipment upgrades as they become available, at no charge to the City. Conduent continually works with our customers to identify new technical needs in addition to improvements to the system to increase its capabilities and performance. These upgrades are created and tested until an upgrade is made available for projects.We propose a quarterly meeting to review available upgrades that are applicable to the City. We would cover each recommended upgrade and what the City should expect as a result of the change. These firmware upgrades we see as a way to increase performance and are available to the city at no charge. ©2018 Conduent State&Local Solutions, Inc. 6-11 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Contractor must work with the City to ensure that its database for storing data related to the Photo Enforcement Systems can interface with existing City databases and programs to send data to those databases and programs through automated procedures. Conduent has worked with numerous clients to design and implement unique interfaces to transfer required data and we commit to working with the City to set up the required automated procedures.Using CiteWebTM,we customize and transmit all data through SFTP to the required office for the City to maintain its records as required. The file will be designed following the technical specifications as required. The daily interfaced data includes all transactions processed up through 11:59 PM EST for each day, and the data file will be provided through SFTP as a fixed length format, comma separated values, extensible markup language file. This electronic interfacing will be completed and fully functional in adherence with the City's guidelines and directions. We currently provide information to Portland Courts for the Portland red light and photo speed. 6.2 Firm's Experience in Photo Enforcement Installations and Maintenance [RFP 5.A.6.b] REQUIREMENT: RFP Section 5.A.6.b Describe your firm's experience in installing,maintaining,and upgrading the infrastructure and equipment for Photo Enforcement Systems. Please refer to Section 5.8 Firm's Experience in Photo Enforcement Installations and Maintenance [RFP 5.A.5.b] for a detailed description of our experience in installing,maintaining, and upgrading infrastructure and equipment for our photo enforcement systems. 6.3 Report Generation Capability [RFP 5.A.6.c] REQUIREMENT: RFP Section 5.A.6.c Describe how your firm will use its database to create the reports required by the resulting contract,and as further described in Appendix A. Conduent has made a substantial investment in our hardware and software in order to offer our clients a flexible,scalable, secure, and comprehensive statistics package and reporting infrastructure. Violation data is transferred for reporting to our secured citation processing database, CiteWebTM CiteWebTM's reporting capabilities enable authorized users to access these statistics in pre-defined reports and through ad hoc reporting.We look forward to working with the City to develop CiteWebTM reports and make modifications as needed to our existing library of reports. These reports are available to authorized personnel through CiteWebTM and through Business Objects for ad hoc reports. Reports are updated either real time or near real time as updates are provided to the Data Warehouse so reports do not need to run against the production database. Once reports are selected in the reports module,the results return in under one minute. 6-12 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Using our CiteWebTM violation management platform,the City has access to system reports from any Internet enabled workstation. Users simply log on with their unique ID and password and select the name of desired reports. The reports and ad hoc reporting feature allows authorized users to set up reports in formats and timetables preferred. An additional benefit of the software suite is that authorized users—on varying levels determined by the City—have access to specific program information. The strength of the reporting solution is that it will enable management to gain a comprehensive overview of system performance across all functional areas of the project. By fully integrating all project information systems through CiteWebTM, our solution provides for consolidated,reliable reporting of all citation processing activities from citation issuance through to final disposition. Over the years, our team has worked with government officials to develop hundreds of reports to satisfy specific operational,management, and legislative needs. The current report library encompasses all aspects of program operations and analysis. Within each report group, data will be collated in three high-level categories: detail, summary, and management overview. The detail level reports provide complete transaction information at the lowest functional level. These reports can be used for the reconciliation, control, and monitoring of daily transactions and day-to-day operations. Management overview reports provide department managers with key program data relevant to their areas of responsibility. As needed,these reports are provided to officials on a weekly,monthly, quarterly, and yearly basis for executive analysis. Ad hoc management reports will be provided to the City at no cost. The procedure to request the report will be to contact the Program Manager and request the specific parameters of the report. We will customize the report within the Data Warehouse and provide the results to the City. City personnel that are familiar with Business Objects will be able to customize reports themselves and print the results at their office or export the results in a desired format to their computer. Another key advantage to data warehouse reporting is once a report has been created it remains available to run again and even be emailed to specified users at predefined times eliminating the need to log in and run the report yourself. The strength of the reporting solution is that it will enable management to gain a comprehensive overview of system performance across all functional areas of the project. By fully integrating all project information systems through CiteWebTM, our solution provides for consolidated,reliable reporting of all citation processing activities. The reporting system has the capacity to produce statistical analysis of camera operations including: • The number of alleged violations recorded • The number of citations issued • The number of non-issued alleged violations • The reason for each non-issuance of a citation for alleged violations • The equipment hours of service and any hours lost • The location and description of camera malfunction, if any • The average number of days to repair and the days lost to malfunction and downtime, if any ©2018 Conduent State&Local Solutions, Inc. 6-13 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon • The number of viewing appointments scheduled • The number of violations by location • Other pertinent or related information required to properly and accurately measure program performance. Because our system updates data in real-time,reports can easily be generated, accessed, downloaded, or printed 24 hours per day from any computer or laptop if the user has the proper security clearance. Please reference Section 6.7 Required Reports: Requirements for Recordkeeping and Document Retention[RFP 4.13] for a detailed response to reporting requirements. 6.4 Interfacing and Data Transfer [RFP 5.A.6.d] REQUIREMENT: RFP Section 5.A.6.d Describe how your firm expects to work with the City in terms of interfacing and transferring electronic data from your firm's database to the City's database and programs in the Municipal Court. Conduent has extensive experience interfacing with court systems and municipalities across the nation. We will leverage that expertise to provide you with a proven process for transfer of electronic data while customizing any processes as required by the City. Conduent has worked with numerous clients to design and implement unique interfaces to transfer required data.Using CiteWebTM we customize and transmit all data through SFTP to the required office for the City to maintain its records as required. The file will be designed following your technical specifications. The daily interfaced data includes all transactions processed up through 11:59 PM EST for each day, and the data file can be provided through secure file transfer protocol(SFTP)as a fixed length format, comma separated values (CSV), extensible markup language file(XML). This electronic interfacing will be completed and fully functional in adherence with the City's guidelines and directions. We currently provide information to Portland Courts for the Portland red light and photo speed enforcement programs and are in the process of setting up the interface with Beaverton. 6.5 Services Related to Processing Violations [RFP 4.13] REQUIREMENT: RFP Section 4.13 6.5.1 Retrieval and Review of Images Contractor must retrieve evidence of violations on its storage devices and develop and convert all images into a digital format, determine and enter license plate information,review the image of the driver of the motor vehicle to ensure that the driver can be identified and that the driver in the image matches the gender of the registered owner(if the registered owner is an individual),and then place all information collected into a secure database. While image capturing technology is critical for any photo enforcement program,the manner in which images are processed is equally as important. Accordingly, Conduent offers you our proprietary, secure, and fully web-enabled processing system and database—CiteWebTM. Event data and images are transmitted daily to our Data Center and loaded into CiteWebTM for processing. Our proposed camera systems generate secured violation evidence that is securely communicated to our backend processing system, CiteWebTM. The configuration of a red light camera includes a wireless connection for electronic transfer of violation data. The violation data is transferred using file transfer protocol(FTP) across a Cisco Virtual Private Network(VPN)router. Our global network support team will monitor these 6-14 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon connections and perform ongoing support of this network.A Cisco Enterprise Router protects the security of these images during the download process. In addition,the violation data is secured through multiple levels of security and encryption to ensure the integrity of each violation. The first step in processing a potential violation is the Digitize queue. In Digitize, Conduent personnel review the images and determine if the event is validated per the City's Business Rules. The user can select an area on any image and zoom in on this area to magnify that region and then save this zoomed section as a sub-image of the license plate of driver photo. It should be noted,however,that the original images are never altered and are protected from any changes within our database. On the Digitize screen,processors ensure that all required data fields are populated. The data that is automatically entered includes: • The date of the violation event • The time of the violation event • The location of the violation event • Speed of the vehicle • Lane number • The photographs associated with the violation event On this same screen,processors manually enter all required data fields. The data to be entered manually includes: • The vehicle registration plate numbers and characters • The state of issue for the vehicle registration plate • The vehicle registration plate type If the event fails to meet the required issuance criteria as defined by the Business Rules, it is rejected with an appropriately defined reject code and placed into the Digitize Research queue,where supervisors verify the rejects and, if appropriate,return the event to the initial review process. This quality queue is an added feature of CiteWebTM that adds a layer of quality assurance on all the images being rejected, ensuring that two people have reviewed a sampling to determine the validity of our internal review. We use our national DMV interfaces to maximize registered owner"hit rates"across the country to support the CiteWebTM"No-Hit Review"and"Reject Review"subsystems,which only close an event if there is zero percent chance of a DMV return. The 2nd step in processing a potential violation is the Verify queue. Our review processor performs a verification of the event data,the registry data, and the event images. At this step,processors confirm the vehicle pictured in the images matches the vehicle make on the registry return, and re-validates the event approval. They will then verify the driver gender against the information returned by the DMV. To begin the process,the image review specialist blindly types in the license plate as it is read from the image, ensuring accuracy of the information that has been entered. If the entry matches the plate number and state originally captured by the original reviewer during first review,the registered owner data is displayed for verification. If all of the above criteria are met,the violation is approved and stored in our secured database. ©2018 Conduent State&Local Solutions, Inc. 6-15 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon If the license plate number is different,the processor enters the correct license plate number, and the license plate is resent for name and address acquisition again that evening. Once the registry data is displayed, each event is reviewed or is given a specific reject code to identify the reason that it cannot be processed. Rejects are also subject to supervisory review for accuracy and incorporated reports on non- issued events. 6.5.2 Secure Database Access Contractor must provide City with a secure database and provide access to allow City employees to review alleged violations so that the employees may decide whether to issue a citation. Technology to ensure a secure environment must be balanced with service policies that are in the best interests of the City. Conduent has developed overlapping, fully auditable, and highly restrictive security procedures for system access. These procedures used on all of our client programs apply to Conduent employees, City personnel,and other users. At the core of these procedures is security software for access control. System or logical security is the responsibility of our full-time Central Security Administrator, who resides at our Data Center. Some highlights of our comprehensive security solution are: • Best in breed security software packages restrict access to system by time of day and individual workstation. In addition, all components contain features of unique user access identification including required periodic changes. • All network access points,hardware platforms, and application software employ sign-on and multiple layers of functional security software which restrict access to those with proper authorization through extensive log on and access procedures, and within the application,to specific data and applications functions. • CiteWebTM features include redundant storage and online,real-time tracking of every update transaction and audit trails and numerous audit reports for every update transaction. The system retains a detailed and chronological history of all transactions to ensure full accountability with full audit reporting functions. • Audit reports, containing detailed transaction histories including date,time, and identification of every transaction,provide strict control and reconciliation for every system update. In addition, each employee receives training on security responsibilities prior to receiving access to sensitive information and must attest to the understanding of,and compliance with,these regulations.Any employee who breaches confidentiality or security is subject to suspension or dismissal. This training is supplemented with appropriate supervision and periodic audits. • Our PC and LAN implementations include full protection from computer viruses. This is accomplished through the use of McAfee Anti-Virus, a software package designed for network and workstation virus protection.As files are introduced to or extracted from the file server,the software scans the files. If this scan detects a virus,the file is blocked from entering the server and an alert is sent to the user workstation and the file server console.McAfee does not permit the virus to enter the server's file system. Secondarily, a separate software component runs on each workstation and scans all incoming and outgoing files for viruses. Any viruses detected at the workstation level are presented to the user with the option to automatically fix or delete the file. This methodology for defense against virus infection is observed by most anti-virus solutions and is an industry standard method for protecting computer systems against virus and worm infections. McAfee software virus signatures are updated on a daily schedule to prevent against new attacks. Distribution of these signatures is managed centrally from the Tarrytown Data Center. All servers receive their updates via central command over the"trusted"Conduent network. All workstations have an auto-update 6-16 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon function enabled, allowing the application to securely download and install the latest and most up to date virus signatures. This function is seamless and does not require any user interaction. Various reports are generated to facilitate auditing and reviewing transactions on the database. These reports help management to identify ticket suspensions as a percentage of the total tickets suspended, as well as the types of errors that may lead to a ticket suspension. These trends can be easily reviewed and helps to quickly identify any area that may need further investigation. The use of Conduent's overlapping security procedures ensures that only authorized users gain access to the automated photo enforcement violation database. Through centralized controls and accountability all transactions are identifiable by user ID. In today's complex,networked environment,the importance of securing resources without impeding user productivity cannot be overemphasized.Furthermore,this must be accomplished with a minimum of administrative overhead. Conduent provides a total security solution for the City,minimizing security exposure and streamlining security administration with proven concepts and facilities. 6.5.3 Transmission and Packet Creation If a City employee determines that a citation is warranted,then the Contractor must transmit the citation to the City for signature. The City will then return the citation to Contractor,and the Contractor must then mail the signed citation to the registered owner of the vehicle as required by Oregon law,together with an approved cover letter,alleged violation photograph,and an Affidavit of Non- Liability and Certificate of Innocence forms("Packet"). The approval function of CiteWebTM allows the issuing personnel a simple final review/approval opportunity to certify that all citations are in accordance with Oregon law before the incidents are issued. If the City's authorized personnel approve the incident,they select Accept.At that point,the fine amount, the charge date,and the authorized approver's signature are automatically attached to the citation. If the City prefers,the package can be printed for physical signature. The Oregon courts have been accepting an electronic signature in the City of Portland's red light and photo speed contract. An electronic packet is generated through pdf printing. Each packet contains the alleged violation photograph on a cover letter, an Affidavit of Non-Liability, and a Certificate of Innocence. We worked with Portland to customize a citation packet in adherence to Oregon law and we feel confident that we can work with the City to create an approved packet. 6.5.4 Requirements for Packet Contractor's Packet must meet the State of Oregon's citation mailing requirements for each approved process for the Systems,and must comply with Oregon's chain of custody requirements to facilitate prosecution of violations. To maintain the integrity of the program, a complete audit trail is necessary to ensure the validity of citations being issued. The use of sequential violation numbers acts as built-in audit trails.No violation can ever be deleted from our system. Our camera operates with a central control unit running the still camera,video camera, and vehicle detection data. Our approach is to provide a system that can track each vehicle and capture each violation that is accurately tracked while maintaining the chain of evidence and integrity of the data. All violation data is reviewed by at least three separate reviewers. Our proposed citation processing and mailing is in place for the City of Portland and has stood up to the rigors of Oregon court challenges. ©2018 Conduent State&Local Solutions, Inc. 6-17 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 6.5.5 Certification Process and Authority to Reject Citations Contractor will provide a method for the City to certify that all citations noted are in accordance with Oregon law. Contractor must provide an electronic file of citations that will include digital images of the alleged violations for review by designated City staff that will permit the City to authorize Contractor to print the citation for rejection of the citation. The approval function of CiteWebTM allows the issuing personnel a simple final review/approval opportunity to certify that all citations are in accordance with Oregon law before the incidents are issued. When the issuing personnel receives the incident, it has already been reviewed by our processors to verify that all the elements of the incident are pursuant on Business Rules, and that DMV information has been returned. As shown in Figure 6-11 authorized personnel can review electronic incident images and data. Authorized personnel can make the decision to approve the incident,reject the incident,update plate information if it is entered incorrectly, or send the incident back to a Conduent supervisor for review. So that reviewing supervisor can determine if an incident should be issued as a citation,the image set for that incident, as well as the associated incident data, is displayed. Individual images can be selected from the thumbnail ribbon to display as a larger image for closer inspection. ,..�.o....a..... =..�. u� gal 004.ORTIGRLiS Figure 6-11. CitewebTm Approval Screen for Authorized Officials. Authorized personnel can review the information to make a decision about the validity of the citation, select a reject category if the event doesn't match issuance criteria, enter comments or update plate information and send back to DMVfor registered owner information 6.5.6 Access to DMV Records Contractor will provide a method for accessing the Department of Motor Vehicles for all states,which complies with Oregon law and the regulations,policies,and procedures of the Oregon Department of Motor Vehicles("DMV").City understands there may be a 10 business day mail requirement in order to access another state's DMV information. Accurate and timely acquisition of registered owner name and address information is essential to the issuance process. Conduent applies a variety of tools and processes, including DMV relationships in all 6-18 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 50 states, including Oregon DMV,the District of Columbia, and NLETS to obtain an industry leading DMV hit rate in excess of 90 percent. When we can we use direct electronic links to State databases to efficiently obtain vehicle ownership information so that violation notices are sent accurately and reliably to registered owners of vehicles committing infractions. No other vendor can match our breadth of experience obtaining correct DMV information,which results in a higher percentage of citations issued.Name and address acquisition cannot be taken for granted and it cannot be assumed that all vendors have the same capabilities—the cost of failure is far too great due to the time-sensitive nature of the issuance of citations.As part of our contract with the City,we would take full responsibility to acquire all registered owner information, and require no effort by the City to obtain or confirm registered owner information. Our status as an NLETS certified partner grants us quicker access to states' registered ownership information. The accurate and timely acquisition of registered owner information results in a higher percentage of citations issued, and greater revenue for our clients. We have developed an online, direct interface with both Oregon DMV and NLETS,requiring no human intervention or client involvement that provides 24-hour registry information return. We use our proprietary software application—Motor Vehicle Registry System(MOVERS)—to access NLETS. We receive returns on leased,rented, and fleet vehicles as well as individual owned vehicles. If any of the registered owner or vehicle description information is not attainable,the citation is automatically moved into the DMV not found queue. This queue enables the processor to research each license plate and change the plate data that was originally entered, such as in the event of a typo, and send the corrected plate and ticket number to DMV for registered owner and vehicle description information. Conduent attempts to extract motor vehicle information multiple times as we find that DMV files aren't updated immediately and we want to provide the best service to our clients as possible. To make it easier on our clients, one of the enhancements Conduent has made recently was to automate most of this process. Each request is recorded into the CiteWebTM transaction history, each time the processor will indicate the state and plate number they are submitting. This allows the history within the citation to show each plate sequence that was submitted, so that duplicate submittals are avoided. Registered owner and address information acquisition is a crucial component of any photo enforcement program. Without this information, a notice cannot be mailed and the program loses its enforcement effectiveness. We use the CiteWebTM VR No Hit and Digitize and Verify Research queues,which close a citation only if there is no chance of issuance. This maximizes registered owner"hit rates"across the country. 6.5.7 Paper and Electronic Copies of Citations;Contents of Electronic Copies Contractor must provide an appropriate paper or electronic copy of each issued citation to the Tigard Municipal Court("Court") together with an electronic file that contains all requirements of ORS 153.051 as follows: ❑The name of the court; Li The name of the person cited; Li The date on which the citation was issued; L The name of the enforcement officer issuing the citation and the officer's DPSST number; Li The time and place at which the person cited is to appear in court; Li A statement or designation of the violation that can be readily understood by a person making a reasonable effort to do so and the date,time and place at which the violation is alleged to have been committed; Li A notice to the person cited that a complaint will be filed with the court based on the violation; ❑The amount of the presumptive fine,if any,fixed for the violation; ©2018 Conduent State&Local Solutions, Inc. 6-19 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon A statement notnying the persun tnat a monetary judgment may be entered against the person for up to the maximum amount of fines,restitution and other costs allowed by law for the violation if the person fails to make all required appearances at the proceedings; i i A statement notifying the poison that, ii the person pleads no contest and delivers to the court the amount of the presumptive fine indicated on the citation,and the court accepts the plea,the amount of the fine imposed against the defendant may not exceed the amount of the presumptive fine indicated on the citation; i A statement notriyiny ttte poison tnat, ii the person pleads no contest and delivers to the court the amount of the presumptive fine indicated on the citation: o The person may submit an explanation of the circumstances of the violation;and o The court may consider the explanation in establishing the amount of the fine, but in no event can the court impose a fine that is less than the minimum fine established under ORS 153.021; A statement noWyury the poison tnat, n the person pleads not guilty and requests a trial,the court cannot impose a fine that is less than the minimum fine established under ORS 153.021 unless the person is found not guilty, in which case no fine will be imposed. Conduent agrees to provide the Tigard Municipal Court with a pdf of the issued citation and an electronic file that adheres to the parameters above. Currently for the Portland photo enforcement program,we send the Portland Court a pdf of the Uniform Traffic Citation as well as an approved xml file. Additionally we have worked with other clients to provide similar information. For example in the Chicago red light program we transfer the images and data to a third party for final client approval and notice generation. If the City would prefer a paper copy, Conduent can provide the information in paper format. 6.5.8 Required Documentation for Officer Contractor must prepare and provide documentation to the officer who will testify about the alleged violation.The documentation must include: ❑ information about the operation of the camera; ❑ a checklist regarding camera operation and repair; ❑ at least two photographs; ❑ maintenance logs(if necessary); 1i a contact log showing any contacts with the alleged violator;and ❑ any other information that may be required. Contractor must provide required evidence packages for every hearing within five calendar days of notification from the City, through its Tigard Police Department.The required evidence package must include, but is not limited to,the following: the date,time,and location of the alleged violation; the diguai image of the license plate; the viueo clip of the violation;and the inspection and maintenance reports that indicate the equipment was functioning properly at the date and time of the alleged violation. Conduent provides the City with court packages that include all details and items necessary to properly conduct hearings. The hearing evidence packages are submitted to all government agencies designated by the City in printed format. Our proposed services for adjudication support packages will adhere to the requirements listed above. They include at a minimum: • Information about the operation of the camera • Digital image of the first and second violation photograph which contains the date, time, and location of the alleged violation • Digital image of the driver's photograph • Digital image of the license plate tag • The video clip of the violation • Field service technician log indicating the good working order of the red light camera system at the time of the violation • Additional information as required by the City • A copy of the Certificate of Mailing. 6-20 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Conduent is committed to supporting the City in providing adjudication management consistent with current Oregon law and any future changes or additions to the laws governing automated enforcement systems, all at no cost to the City. If a contact log showing contacts with the alleged violation is made available to Conduent,we will include this documentation in the package. Conduent can also provide an option to the Court to generate this evidence package in the Courtroom electronically, or we can generate the package electronically and present the evidence package to the City in an electronic format to reduce our environmental footprint. We look forward to discussing the CiteWebTM online Adjudication features with the City if desired. We will provide the necessary documentation within five(5) days after receipt of notification of the upcoming trial date. 6.5.9 Updates regarding Status of Citations;Recordkeeping Contractor must keep updated records and update the status of any citations that have been issued on its records.Contractor must periodically update its database to include information regarding the Certificate of Innocence and Affidavit of Non-Liability Forms received from the Court. Conduent agrees to maintain our database with information provided from the Court for Certificate of Innocence and Affidavit of Non-Liability forms. The designed interface between Conduent and the Court can be designed for us to receive information as well. If the Court provides a return xml file,we will update our database and can provide additional services such as mailing the transfer of liability notice to the updated driver. 6.5.10 Storing Information Regarding Nonresponsive Registered Owners Contractor must store all information about registered vehicle owners who do not respond to the original summons.To fulfill this requirement,Contractor must have a processing system or database that is capable of maintaining the initial violation data and all relevant camera information in addition to subsequent transactional data regarding the violation,including collection activity, payments,adjudications,correspondence and address changes. CiteWebTM is a full end to end processing platform capable of storing information regarding collection activity,payments, adjudications, correspondence, and address changes. If the Court provides a return xml file with the above noted information,we will update our database and can provide additional services.Although not all of the CiteWebTM platforms functionality may be required for the City's program from the start,there are benefits to using a system that already incorporates much of the functionality that may be required as the program expands and matures. Available Modules. Our CiteWebTM platform was built as a modular web-based violations processing system to allow flexibility and distributed processing capabilities for large scale photo enforcement programs. The key functions of the applications include: • QC Review. Conduent team members review each deployment to ensure the integrity of the deployment. If the deployment is approved,the events are released to Digitize Review. • Digitize Review.Used for image review,plate cropping, and initial rejects and accepts based on business rules. Allows for brightness, contrast, sharpen,hue, zoom,blur, and reverse image. • Digitize Research.Used for quality control research by a supervisor or authorized personnel of records rejected during Digitize or QC Review based on client business rules. • QC Digitize Review.Used for quality control research by a supervisor of records accepted during Digitize Review based on client business rules. • Verify Review.Used to blind key plates saved from Digitize Review and validate vehicle registration (VR) and registered owner(RO)information against images. ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon • Verify Research.Used for quality control research by a supervisor or authorized personnel of records rejected during Verify Review based on client business rules. • QC Verify Review.Used for quality control research by a supervisor of records accepted during Verify Review based on client business rules. • VR No Hit.Used to review no-hits received from DMV returns.Ability to error out or save plate as a corrected plate and resend for DMV information. • Client Review.Used by the client to verify an event, approve the event as a citation for print and mail and to append their electronic signature to the notice. • Client Research.Used by authorized Client personnel to review events that have been rejected from Client Review for accuracy. This queue is based on client need. • Search.Used to do inquiries of events by citation number, event ID,deployment ID,reviewer, citation date range, action category, location code,RO last name, lane number,plate, state,red time range, amber time range, and/or speed range. • Reports.Used for report generation of standardized reports and graphs. Report can be created in PDF, CSV,HTML,or rich text. • Citations.Used to do inquiries of citations by citation number,name or partial name*,plate or partial plate*. Used to link to notices that have been printed and mailed,generate reprints or court packages, and to link to correspondence that has been received and scanned or printed and mailed to the violator. • Citation History.Used to display the history of every action associated with a citation. • Deployments.Used to view a deployments data(events, status of each event, and pictures or video). • Printing.Used to do printing process,reprints, and print updates. Printing is based on an automated next action logic that is set up uniquely based on the client business rules.Notices are linked to each citation in the Citations module. • Court.Used to schedule hearings and manage the court docket. Ability to enter disposition and uses automated next action logic to modify fines and penalties or to send correspondence based on client business rules. • Payment Processing.Used to input payments through walk-in, lockbox, or batch payment processing and to reconcile and account for deposits made to the City. • History Notes.Used by authorized personnel to document every communication received and made to a citizen or add comments to an event. Each client's database is set up to adhere to their Business Rules. 6.5.11 Storing Photographs and Images of Alleged Violations Contractor must keep all photographs and images for which citations are issued for three years from the date of the citation or 30 days after disposition of the case,whichever is later.Contractor must keep all photographs and images of violations for which citations were not issued for a minimum of 30 days.Contractor must maintain a list of all photographs and images that are destroyed. CiteWebTM has an automated retention period process that allows images and video to be maintained per each client's business rules.We can remove images and videos for alleged violations that are not issued after 30 days and maintain a list of all images and videos that are destroyed. Figure 6-12 is an example of these reports that can be customized for the City. 6-22 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon All issued citation images and video will be maintained for three(3)years from the date of citation or 30 days after disposition as required.All images and video are kept online and accessible to the City during this time period. Purging Status Report By Violation Date Range Denver From 01/01/17 to 01/31/17 Enforcement Type : RL Purge Started From Violation Date : 03101!2010 Purge Queues Threshold Purged Till Purgeable Purged Files Failed To File Not Date Violation Date Files Purge Found CITENET REJECTS 0311412017 03/0412017 10.120 10.350 0 2 DMV—REJECTS 030412017 0 0 0 0 CLIENT REJECTS 03114/2017 03/0412017 5,044 5.115 0 0 ISSUED—REJECTS 0311512015 06/3012013 0 0 0 0 Total Files 15,164 15,465 0 2 Total File Size Purged(in MB) 19,775 005.ORTIGRLI B Figure 6-12. Purging History Report This report provides a breakdown of the images and videos that have been purged per the client's business rules. 6.5.12 Employee as Expert Witness Contractor must provide an employee that is able to be qualified as an expert witness under court requirements to testify about the Systems and the information collected regarding the violation that may be accuracy,calibration,maintenance, repair documentation, technical operation,and equipment effectiveness of the technology of the Systems. Conduent is fully compliant with the requirement, offering the experience and support of an expert witness to ensure court cases are defended vigorously and successfully, and will provide you with a trained resource to support the Program at court hearings as necessary. Conduent technicians can provide expert testimony on the accuracy, calibration,maintenance,repair documentation,technical operation,reliability and related equipment effectiveness to support the City's prosecution of contested violations. To obtain the designation of expert witness,the technician must complete rigorous training in the operation,maintenance, and scientific principles behind the camera, flash unit, detection methodology, and connection to the City's intersection controllers for red light enforcement. Our system allows the expert witness to view all citation information—including violation images— directly in the adjudication office from any workstation with Internet access. ©2018 Conduent State&Local Solutions, Inc. 6-23 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 6.6 Assistance in Disseminating Public Information [RFP 4.C] REQUIREMENT: RFP Section 4.0 Contractor must assist City in providing public information about its Systems,including the following: •Providing public education about the program to improve traffic safety on City streets and to advise motorists about the potential consequences of traffic violations within the city. •Providing City with a manual on its communications strategy.The manual will outline the public education program that will be designed as an ongoing dialogue with community organizations, neighborhood associations and the stakeholders. •Creating a link to the Contractor's website that can be placed on the City's existing web page containing information about its traffic photo enforcement program. •Participating with the City in ongoing or future media campaigns on traffic safety. •Attending public meetings to demonstrate its Systems and the City's Traffic Photo Enforcement Program, if necessary. Conduent has extensive experience in helping municipalities manage effective Public Information campaigns that promote the safety benefits of a successful photo enforcement program. We will work with the City in coordinating a media campaign that focuses on traffic laws specific to automated enforcement and how associated violations are captured. Our efforts will both educate and promote automated enforcement through multiple points of interaction within the community. Our communication strategy will seek visible support from community leaders,opinion makers and key constituencies to create positive momentum around this important public safety initiative. We can assist with identifying nontraditional approaches to promoting your safety campaign through social marketing vehicles, such as YouTube,Facebook, Twitter,Presentation Boards, and PowerPoint Templates. Conduent will work hand-in-hand with our public information partner, LCA, and the City to customize a manual on our joint communication strategy. We have years of experience in working with municipalities where community involvement and alignment with strategic organizations were critical in the ongoing success of their public safety initiatives. We will ensure the concerns of associations and key stakeholders are addressed with consistent and effective messaging. We will work with the City in ensuring the public can easily navigate to our website (https://www.conduent.com/solution/transportation-solutions/road-safety)extolling our experience in automated photo enforcement and other transportation solutions. We will work with the City to review successful traffic safety public awareness programs in other communities and make recommendations based on best practices for ongoing and future media campaigns. We recognize that each city and its communities are different. We understand the importance of localizing your public awareness campaign so that it reaches all sectors of the driving public, specifically the drivers 16 to 21 years of age. Our team has long supported attending public meetings to demonstrate and further support automated enforcement. In addition,we encourage press releases and events to kick off full program deployment and announce the number of citations issued and ongoing results in terms of reductions in violations and improved driver safety. This helps garner public support and solidify program benefits. 6-24 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Conduent has already engaged the respected firm of Lois D. Cohen Associates for their help and expertise on this project. LCA will provide support and coordinate with Tigard for the marketing of the program,public education and community outreach. Their experience with programs in the region include projects with ODOT,the Port of Portland,American Council of Engineering Companies,Kennedy Jenks,Howard S. Wright,the Business Diversity Institute, and others. 6.7 Required Reports: Requirements for Recordkeeping and Document Retention [RFP 4.D] REQUIREMENT: RFP Section 4.1) Conduent has made a substantial investment in our hardware and software in order to offer our clients a flexible, scalable, secure, and comprehensive statistics package and reporting infrastructure. Violation data is transferred for reporting to our secured citation processing database, CitewebTM. CitewebTM's reporting capabilities enable authorized users to access these statistics in pre-defined reports and through ad hoc reporting. We look forward to working with the City to develop CitewebTM reports and make modifications as needed to our existing library of reports. These reports are available to authorized personnel through CitewebTM and through Business Objects for ad hoc reports. Reports are updated either real time or near real time as updates are provided to the Data Warehouse so reports do not need to run against the production database. Once reports are selected in the reports module,the results return in under one minute. 6.7.1 Required Legislative Report Contractor must provide City a template,in accordance with state law requirements,for the legislative report that will be sent to ODOT that contains an overview of this photo enforcement program.The bi-annual report is sent every bi-annual legislative session. This report and any other similar report will include an analysis of the program,the impact of the program on driving behavior,and future improvement recommendations. Using CitewebTM and additional subsystems we will help the City generate the mandated bi-annual report as we do today for the Portland photo enforcement program. The proposed format for the bi-annual report that Conduent proposes can be found by viewing the Portland, OR 2015—2016 report at the link provided below. https://www.portlandoregon.gov/ogr/article/653704 https://WWW.oregonlegislature.gov/citizen engagement/Reports/PortlandPhotoEnforcementBiennialRepo rt.pdf 6.7.2 Required Database Function for Statistical Information In addition to the bi-annual report,Contractor must have a database that allows for the aggregation of statistical information of alleged violations and related data over the period of the Contract.The database must be capable of generating a report from the aggregation of statistical information.The City will use the information generated to evaluate the performance of the overall photo enforcement program as well as to determine future modifications or changes to the program. Using our CitewebTM violation management platform,the City has access to system reports from any Internet enabled workstation. Users simply log on with their unique ID and password and select the name of desired reports. ©2018 Conduent State&Local Solutions, Inc. 6-25 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon The reports and ad hoc reporting feature allows authorized users to set up reports in formats and timetables preferred.An additional benefit of the software suite is that authorized users—on varying levels determined by the City—have access to specific program information. The strength of the reporting solution is that it will enable management to gain a comprehensive overview of system performance across all functional areas of the project. By fully integrating all project information systems through CitewebTM, our solution provides for consolidated,reliable reporting of all citation processing activities from citation issuance through to final disposition. Over the years, our team has worked with government officials to develop hundreds of reports to satisfy specific operational,management, and legislative needs. The current report library encompasses all aspects of program operations and analysis. Within each report group, data will be collated in three high-level categories: detail, summary, and management overview. The detail level reports provide complete transaction information at the lowest functional level. These reports can be used for the reconciliation, control,and monitoring of daily transactions and day-to-day operations. Management overview reports provide department managers with key program data relevant to their areas of responsibility.As needed,these reports are provided to officials on a weekly,monthly, quarterly, and yearly basis for executive analysis. Ad hoc management reports will be provided to the City at no cost. The procedure to request the report will be to contact the Program Manager and request the specific parameters of the report.We will customize the report within the Data Warehouse and provide the results to the City. City personnel that are familiar with Business Objects will be able to customize reports themselves with minimal training provided by Conduent and print the results at their office or export the results in a desired format to their computer.Another key advantage to data warehouse reporting is once a report has been created it remains available to run again and even be emailed to specified users at predefined times eliminating the need to log in and run the report yourself. Users can review and select an individual report within any of the categories. Reports are displayed in their entirety and users can scroll through the various pages of data. Each selection is presented with a summary page highlighting total activity and is followed by the detailed listing of all transactions.Any portion of the data,or the report in whole, can be downloaded and saved to disk,transferred to another wide area network user,or printed in hardcopy. Key features of the reporting module include the ability to: • Run reports for multiple date parameters by simply entering a date range • View reports online in HTML and/or PDF format • Save and print reports • Import data into Microsoft Word or Excel for sorting • Display output data in various forms including a number of charts, graphs, and histograms • Provide program level, as well as location and lane-specific reporting • Define access to reports by individual as defined by the County • Access the module 24/7/365 6-26 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon CitewebTM is a relational database and allows for the City to search and sort by many fields. Figure 6-13 is an example of the Search functionality.Not only are all of the returned fields sortable,but the information can be exported to excel for further analysis. CiteYMb M4kame[R M:g GIeVleb-Home Philadelphia RL [11-t ADdit S.—h {R FrpertmEvice[ ZR rzertlsperpage NINQOR 1 - Queue Fren[ID/CttaDonN Deplrymenl lD PIaIEN gtafe LarieN Vlelrtbn Date Range Viewed Ry .RrpvSRr CTRosea in[.._..r., Fn[er Deployment E,-,likens Cboesea [TepbNa Ffom .v Clwosea Vkwer... r OEpIgmEDls last Name Retl Range Amber Renge sp—1 Range lnratien[odes .DMV NRI Eaund L.nu nnn� F.m ra From To Fem lu UmseaLomfon_ r CustomerS—,RMex Cantmllable Refect untvmrdkbk Relett Stains r PPA R.1— h,-T. .1—h,-T.01-m r PWte Ent/ ® Clear Nl i P—EntryS Pervlsar Reuiew r Verify Natke r Verily N.[ke SuptwborRMex fl]bt][entluen[Rsynm Servlra.LL[.Nl rlpfts raervea. e cnbrmanonmiromea in mts aevs+rc Domains prr+am skepnymMiemeai cn ranreaw'I lush tome rcguialonWaatearwiomivws rcbongmmesmrage arm mtwu Mwm eam eya[cesprrgme Bala mntanm Herein.you r Pdlce Revlex Supertisar agree norm ese Burn eerayer arcy o*ner reason erler anyealr purypsr clan as Mienn hErem. r Pditx Rlelew ' r PdItE REjEktRMM r Repartg r[Item a+tdlt Fla Npbad F>SLARCN < I 006.ORTIGRL i Figure 6-13. Search Functionality CitewebTM's enhanced search has more fields to select from, provides sortable results, and can be exported to excel. The strength of the reporting solution is that it will enable management to gain a comprehensive overview of system performance across all functional areas of the project. By fully integrating all project information systems through CitewebTM, our solution provides for consolidated,reliable reporting of all citation processing activities. 6.7.3 Content of Statistical Report The statistical information to be collected includes, but is not limited to,the number of photos,the number of identifiable photos,the number of alleged violations sorted by location and residence of the vehicle's registered owner,the number of citations,the number of filed affidavits,the fine payment,the collection rate,the disposition of the alleged violations,and any other pertinent or related information required to properly and accurately measure program performance. CitewebTM's library of reports provides reports with the required statistical information and many other fields to manage your program effectively. During contract implementation, Conduent and the City will design or revise existing reports to meet your unique needs. In addition,we will show you reports from our other jurisdictions that they have found useful and implement them for your program if you so choose. ©2018 Conduent State&Local Solutions, Inc. 6-27 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 6.7.4 Information Reports Contractor's database must be capable of producing program-monitoring information reports.The report shall include such information as is mutually agreed upon by the Contractor and the City, including but not limited to: •The number of alleged violations recorded; •The number of non-issued alleged violations; •The reason for each non-issuance of a citation for alleged violations; •The number of citations issued; •The equipment hours of service and any hours lost; •The location and description of camera malfunction,if any; •The average number of days to repair and the days lost to malfunction and downtime,if any; and •The number of violations by location. The reporting system has the capacity to produce statistical analysis of camera operations including: • The number of alleged violations recorded • The number of non-issued alleged violations • The reason for each non-issuance of a citation for alleged violations • The number of citations issued • The equipment hours of service and any hours lost • The location and description of camera malfunction, if any • The average number of days to repair and the days lost to malfunction and downtime, if any • The number of violations by location • Other pertinent or related information required to properly and accurately measure program performance. Because our system updates data in real-time,reports can easily be generated, accessed, downloaded, or printed 24 hours per day from any computer or laptop if the user has the proper security clearance. 6.7.5 Other Related Reports Contractor must provide additional reports about its Photo Enforcement Systems upon request from the City.Any additional costs for these additional reports must be agreed to in writing by the City before Contractor is required to provide these additional reports. Conduent agrees to provide additional reports upon request from the City. The first step will be to have your Conduent team develop the report using our ad hoc reporting tool at no additional charge. If the team supporting the City of Tigard isn't able to formulate the report using the ad hoc reporting tool due to complexity,we will agree upon a price in writing before requesting development of the report and adding the report to your database. 6.7.6 Data as Public Records; Required Retention Schedules Data generated by the Systems will belong to the City and considered public records.Contractor must create a written method for identifying the relevant retention periods under Oregon law for each category of the records generated by the Systems under this Section.Contractor must ensure that the data stored on its database is secure and backed up to prevent loss or damage.Contractor must work with the Tigard Police Department and other City departments to provide a mechanism and procedure for storing the data generated by the Systems. Conduent maintains all images and data as confidential and agrees not use any image, driver or owner information or other program information,for any other purpose than its intended use for legitimate law enforcement purposes. All data related to the program shall remain the property of the City. This includes but is not limited to: images,motor vehicle records,personal and financial information, and statistical data. 6-28 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Conduent hosts all of the City's data and images in our secure data center facility and replicates the data to our backup secure facility. Aged data will remain online and accessible to you until the images and video are deleted per the Business Rules that will be agreed upon during contract implementation. Conduent will meet with the Police Department and other City officials to provide detailed information regarding the storing of data generated for the program. 6.7.7 Maintenance Logs Contractor must maintain and,when requested,provide detailed maintenance logs to the City and to the Court that support the issuance of citations.The logs will be maintained on a regular basis,meticulously recorded,archived,and made available to the City and for use in the Court.All digital files must be backed up to prevent loss or damage. Conduent maintains detailed and comprehensive logs of all ongoing maintenance that occurs within the City's program. Regardless of whether it is preventative maintenance of reactive maintenance all data is meticulously recorded and archived on an ongoing basis. If requested,we will make these logs available to the City and Court. Our maintenance database is backed up to prevent data loss. 6.8 Equipment Maintenance [RFP 4.E] REQUIREMENT: RFP Section 4.E 6.8.1 Maintenance Requirement;Timeframe to Correct Malfunction Contractor must maintain all installed equipment under the resulting Contract in a continuously operating condition.Any malfunctioning camera or related equipment must be returned to good working order within 48 hours of notification that the equipment is not in good working order,excluding weekends and City holidays. Conduent will employ a field service technician who will ensure that all equipment is properly installed and maintained on an ongoing basis. Additionally, our local field supervisor will be available to assist as needed. We will replace any malfunctioning equipment within 48 hours of notification from the City. 6.8.2 Field Service Technician Requirement Contractor must provide at least one Field Service Technician("Technician")responsible for all maintenance and emergency repair of the Systems. Contractor must document all repair activity of the Systems in an electronic maintenance log. Corrective Maintenance Conduent will employ a local field service technician who will oversee the maintenance and emergency repair of all City systems. Our technician will be trained by manufacturer certified trainers and will be highly knowledgeable in the operation and maintenance of all of the City's photo enforcement equipment. Additionally, our field service technician supervisor is located within a short distance of the City and will be available to provide backup support as needed. Corrective maintenance is defined as all unscheduled actions necessary to diagnose and correct system malfunctions and failures that are not scheduled as a part of a preventive maintenance plan. Because the focus of remedial maintenance is restoring system components to operation,in many cases an FST will exchange a defective component with a spare,rather than seek to repair the component while operation is inhibited. When an exchange is made,the malfunctioning component will be tested and/or repaired by a bench technician at the respective repair depot. This allows the FST on site to focus only on restoring the site as quickly as possible,and the bench technician to focus on determining cause of the component failure. In case the part cannot be repaired,a replacement part will be requested. ©2018 Conduent State&Local Solutions, Inc. 6-29 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon The FST is instructed to escalate a work order to their assigned technical field support supervisor or the assistant manager of maintenance services if at any time progress toward resolution of the problem is stalled. This is another method used to successfully meet the response and repair times of the program. The technician will identify failures and assess the impact on the operational availability of the site in question. If the site has a critical error,which renders it incapable of performing its primary function,the technician will schedule it for repair considering other sites which may be down and their pre-assigned priority. If the error is of a non-critical nature it will be repaired when all other higher priorities have been repaired. Failure Notification The maintenance program employs several methods of notification. The first method is automatic paging from the CMMS. This system notifies the technician through email when a condition matching a predefined system alert occurs. The next method is discovery by the technician when performing site diagnostic checks. The final form of notification is a maintenance hotline where the site operations personnel call and report problems. Dispatching The escalation procedures below provide multiple contact names and telephone numbers so in the event a primary contact cannot be reached; secondary(backup)and higher-level contacts will be called. As a typical example of the escalation process that occurs: • The primary site technician is the first person to receive the call. If the primary site technician does not answer, a message is left on voice mail. • If there is no response within 30 minutes,the backup FST is automatically called. If the backup site technician does not answer, a message is left on voice mail. • If there is no response within 30 minutes,the Field Service Manager is automatically called. Positive Acknowledgment The maintenance plan includes procedures to ensure positive acknowledgments to site problems. When a call is received from the hotline,the assigned technician calls to notify the site personnel that the message was received and action is being taken. Upon completion of the maintenance action,the technician is required to inform the site personnel that all activity is completed and the final disposition of the system. Maintenance Activity Reporting Many factors contribute to a successful maintenance program,but our team's primary gauge is end-to-end system availability. We will design,plan,manage, staff, schedule, and execute a maintenance approach to maximize availability. The result is a program built specifically around the needs of the City combining a preventive,predictive, and corrective maintenance program that creates high levels of availability in all functional areas of the automated traffic enforcement environment. 6-30 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Our maintenance team will perform the onsite check bi-monthly.All tasks associated with this service will be recorded within our CMMS system. Recorded data pertaining to these checks will be provided to the City in the form of completion reports. The Technician will perform the following service while onsite: • Complete internal and external cleaning of the photo enforcement system and the surrounding area. • Close examination of the interconnections between the different site subsystems. This includes ensuring that all contacts and connections between the camera, detection, flash,power, and communication system are properly seated and are free of corrosion. • Systems performance test which includes the proper firing of all subsystems to ensure operational effectiveness. • A physical inspection of applicable system parameters to ensure accurate enforcement data. This includes an examination of the internal setting as well as a physical check of the calibration dates to ensure certification compliance for annual certification. • Effective communication with the City to ensure that the systems are placed in and out of deployment quickly to maintain camera uptime. Service vehicles are equipped with external safety and security devices to protect the vehicle operator and the assets within. Light bars, strobes,reflective materials, and other high visibility precautions are installed to promote safety. Vehicles are also stocked with sufficient safety cones, flares,lighting,medical kits, fire extinguishers,jumper cables, safety vests,hard hats, GPS modules, and communication devices. Vehicles have security measures to ensure onboard assets and inventory is protected. Tinted windows, internal locking cages, and vehicle alarms are standard installations on our vans. All work order entry data are available for reporting within the CMMS. Figure 6-14 presents a Corrective Maintenance Work Order sample. o� Nek Smd1 Deb1k Tads hlt.,h H-m" Amur) C— Rauf ca 5�27� Raa.yn 9 Deup• mba FokoNagm Nbrk alde<ans�375R31. RuedMle: �V QReeueamtl I MI"711IU M Cat sFA D Rolm! CMTwklipC-0. Cha k)Irsmeel ehorl�krmiq tj k1DHkfA-31095 0ine5ek RL_PM 33.35.35 Su45mr7s: M0.H4C:0.S4A59fi OmeSefe RL PM Tarpel Dem: 1DMYA17 Y 1 MP�C507 Fol—pbMWkQ Taruet Heuer �1 �Y App—1 Too.MO-39 lc� TYM Fco�Y INa RdkilM) }�J MNMC0.3MiM Ftlbw-upmwMkd Camera cmrermre Ae+P�b .�,__ } MP0ACR33988W Fd WA-up mYlpkd �— M0.6AC0-131E52 DrrveSeie RL PM 0.eQur-•r 10'. YY Y M0.R4C0.?�31653 DrlveSele RL PM Nom. 1 kOB0.CG7p75185 Fd bw-upmwmld pfb*: 1 v Np-H4G0-?215116 DnurSek RL PM - -' Hyh M464C32151e5are RL PM k 5r�1: MQH4C0-0.71991M 76 DwDmeSek RL PM Ryer ..,��� YJ ND-1I4C0 31941]] DmeSak RL PM Aafell l.raddonn ® Repelr C— F� IY� ColaMy Rm WM SUPerdepr L U � M(117)GWCe 6Nd No a Py1ly 4,114 a kr3ealwa Tebe By. Laws— Fa,Foa,York Pr IEJ.19k3 1�1 a Papel Pepe2 Wer-DeM1Htl q..-r ODeyry ODckxe �awre C1H�y c9 rm)ew 026.ORTIGRL19 Figure 6-14. Sample CMMS Work Order Screen Maintenance activities require work order generation for historical purposes. Figure 6-15 presents a sample report generated from the CMMS providing data specifically related to corrective maintenance. ©2018 Conduent State&Local Solutions, Inc. 6-31 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon PNOTOEIF Buttimom CourrtP OpenKb.ed Fobnarp Wod O�tiv. W�pprrt.a ■�.uWn ean�c¢nry.n gyp, �+Y01tMMY•[ww ry aiW.acwnttw.w.q.pi-rt.v¢q.p�w.+la.0[x R.p-ay.b+n �IW..mqavcra¢a¢ns Ma.AO.d-.P.ew]anti.. .1..n N..r P..r. Pnh4-Y.r BywLL l.rl Ry.Wd L1nri L.Y.e 9.p.n �dW � I.im1 SI.1- ryA491sn.P A0RA00. 13.h'mn.C¢.¢,Y ((01J Libem lid P83 F¢B.wwP,eR'¢r40rdu+AffiPG32399'3.(PLC91C®wa ay.rm OdIY 3*®ne C®n. 9291101I3M290 9lJO/3011 9:10101]3-0930]0173:4390.dN».d aPesve ep.am5 M 311]]18 R Lill RghwrtP¢ Ch..k3 .5N 3MjWm PAS PAS Pv.idrPcmr. Ork.idn. d10q 6b'>...19.e...1 PJ.R-e a Iq:Wd•A.. 3350.14 HJdm¢..0 n¢ry ((oa714bn.n.\'m.e.IPike P.IIx-vP,cR'.rL[1rdr YLlD-PG121P151.(IQA91C n.3;»rm l),IIY Awme Cin. 1011RL113seL0 to 3M'! tonnoll L0A:2a1'! Adj¢»M.idm�eeph. UC 3330993 R.d Lld, 0.88Ivd.s94 Av. [LsLI AAI to 3M AAI 103900 AAI L03"AL1 She—ld.a.a,q ]0:04=OS]20.13 3L'x.481054.1a0903 3SPBAW ]3.Idgq.Com¢ {LOd]BYh'mon v.ePyl Fk. P.Ilx up to wbrk O.d..+DID PGlx1]390,UQ.C81C®w.S�.Hm DW�Ymm. C®n. 1N4R01'1?MM W341011 L0410113M9t0 L01111017 ma.u.d apo.v.ov >1w 3]19800 B.d Lill RB�I¢d.sid.Aa. Chest) A31 Ll M1U0 AAI FM 9'40 AAS rNw wm.. 114rY.W... n 99ua Iog4.Ofi2111013131 11093 O.I.-F 1'.42 9i]m^�S.rb.rF An 3giBAC0 B.IvmW.Covwv (LO']OWmo i'.O.vW VBS Polbcvv,ow¢¢k Order+D.9TPG31199'],IW.CSItm.z Spsbm L3Wp Rmoa VOLV¢nn 913:201]]A3.00 L0:a1P1' L0:aM? L0:3.101'. Powv.vd<ammsr.,—OC 3313]19 R.d Li�1 Sn¢..-y Ate. Ch.etl Aad L103-00 AM LL03U0 AM Ll0]W AM t..amw. ry3o3 R^�i CL—d e�an14 ]LAim...ro.¢w ((1d7 esti.�tDunA e.4R-.P+.w.¢k Lad.+nm Pc-ixslxs4 toualr�.s;,r�auY xmo,. vomwLs Iovlol-aA�ox 3333309 R.d L:�, fL..AI V �o eomq.oeuwad..rv- 027.ORTIGRLI8 Figure 6-15. Sample Corrective Work Order Report Maintenance activities require work order generation for historical purposes. The reporting capability within CMMS will ensure that we are able to supply the City with a monthly report that includes all maintenance performed, all system errors identified, and a total system availability time of each camera site. The City will be notified of any equipment malfunction immediately upon our team finding the issue. Computerized Maintenance Management System Our CMMS system has many types of reports that can be Export .,clow •u d On Npu�Lkak an a ft b rmal Debs Wren pranplkd.Lkck Iles SAVE accessed to review information related to equipment '.)o NOT LAP.pie OPEN OI4oe, including preventative maintenance work and work orders. All of the reports generated by the maintenance system can K) 0-0 be generated in four formats, as shown in Figure 6-16, PIPI PAP,3e 3 co Fi.10 Plmaa 0d frc do AAAGe 40.,pG1J including HTML, CSV,XML, and PDF. 028.ORTIGRL18 Figure 6-16. Report Formats Exhibit 6-17 provides a sample of a work order report that shows work orders completed on a van for a week. This report shows who requested the service and at what time. When the technician responds and completes the request is also tracked by date and time along with the details of the service. 6-32 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon PHOTOENF Denver Closed Work Orders Report Printed_9110!2015 5'11 PM Report Criteria M-1 Location 1 Asset is G511 Photo Radar Van 1 -71 Requested is between'711 012 0 1 5'AND'1111012015' -Y Type is equal to Preventive Work Parent Asset Name Raquester Reason Target Requested Responded Order it Location Name Date RegU*at*JT 7!12/2015 -- CO Den-- GS11 Photo Radar Denver RGS11 FST 71132015 7/12/2015 1:08:06 7114120151:05:00 2246895 Van 1 Check AM PM Requested: 711312015 CO- Denver GS11 Photo Radar Denver RGS11 FST 7114)-2015 7113)2015 1:07:55 71172015 9.53:00 2248075 Van 1 Check AM AM Requested: 7114/2015 CO- Denver GS11 Photo Radar Denver RGS11 FST 7/15/2015 7114)2015 1:08:25 711720159:53:00 2249543 Van 1 Check AM AM Requested: 7/15/2015 CO- Denver 0511 Photo Radar Denver RGS71 FST 71162015 7115!2015 1:09:28 712212015 10:43:01 2250804 Van 1 Check AM AM Requested: 7/1612015 CO- Denve, GS11 Photo Radar Denver RGS11 FST 7/172015 7/162015 1:09:38 7122/2015 10:43:01 2251869 Van 1 Check AM AM Requested: 7/192015 CO- Denver- GS11 Photo Radar Denver RGS11 FST 7/20/2015 7/192015 1:08:16 712212015 10:47:01 2255197 Van 1 Check AM AM Requested: 712 012 0 1 5 IN CO- Denv— GS11 Photo Radar Denver RG511 FST 71212015 7/20/2015 1:08:16 7/22/2015 10:47:W 2256146 Van 1 Cheek AM AM Requested: 712112015 Co- Denver GS11 Photo Radar Denver RGS11 FST 7/22/2015 7212015 1:10:10 7/24/2015 7:18:00 2257545 Van 1 Check AM PM Requested: 7/222015 W CO- Denver GS11 Photo Radar Denvgr RGS11 FST 71232015 7/2212015 1:09:13 7/242015 7:15:00 2259148 Van 1 Check AM PM Requested: 712318015 CO- Denver G511 Photo Radar Denver RG511 FST 7/24/2015 712320151:09:39 712420157715:00 2260268 Van 1 Check AM PM Rsqueatad: 7/26/2014 Co- Denver GS11 Photo Radar Denver RG511 FST 7272015 7/262015 1:08:30 71302015 11:21:0[ 3604 226Van 1 Cheek AM AM 029.ORTIGRLI8 Figure 6-17. Sample Work Order for Mobile Speed Enforcement CMMS reporting allows users to run reports to see work completed on individual units. ©2018 Conduent State&Local Solutions, Inc. 6-33 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Exhibit 6-18 provides a reporting sample that covers the work orders opened for a specific red light camera over a 6-month period. This tracks any work requested outside of the preventative maintenance checks. PHOTOENF Open/Closed Follow-up Work Orders Prinwd9110/2015 4:48 PM Report Criteria Location I Asset is(06KA)-W 6th Ave and Kalamath St(E15) Requested+s between'W1012015'AND'1211012015' Type is not equal to Preventive Work Parent Asset Name Requester Reason Order# Location Name (061 8th Ave and Kalamath St(EIB) or Co- Denver (06KA)-W 6th Ave and Follow-up to Work Order#CO-2208983.(RLCS1 Camera System Daily Remote Check 2211185 Kalamath St(EIB) Incorrect time in live video+2hrs(cisco) CO- Denver (06KA)-W 6th Ave and Follow-up to Work Order#CO-2208983.(RLC31 Camera System Daily Remote Check 2211186 Kalamath St(EIB) Corrupted files In 30 DV fodder CO- Denver (06KA)-W 6th Ave and Follow-up to Work Order#CO-2215397.(RLCSi Camera System Daily Remote Check 2217674 Kalamath St(EJB) Missing files in Video folder(Cisco).Last video on 611 112015 CO- Denver (06KA)-W 6th Ave and Fallow-up to Work Order#CO-2212548.(RLCS1 Camera System Daily Remote Check 2215211 Kalamath St(EIB) Corrupted files in Video folder(30DV) 030.ORTIGRLI B Figure 6-18. Corrective Work Order Report CMMS reporting allows users to run reports to see corrective work completed on individual approaches. Figure 6-19 provides a reporting sample that covers the downtime for red light cameras. This tracks the reason for the downtime and the length of time until resolution. 6-34 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon PHOTOENF Philadelphia Monthly Unscheduled Downtime Report (Ouput in Minutes & Hours) Printed:i/512016 6:29 PM Report Criteria Location/Asset is Philadelphia Type is equal to Location Q Requested is between'121112015'AND'1213112015' Type is not equal to Preventive work Shutdown In-Service Dowmtlniel Downtime Down Order# Type Initials Reason Date Date in Minutes in Hours Tiltte Philadelphia Philadelphia>1009-EIB Red Lion Rd RoosereR Blvd PAPH Co sm Force Majeure-no 12/2612015 12130/2015 6150 102 102.5 2450699 1 power(PECO) 3.20:00 AM 9:50:00 AM Philadelphia>1017-NIB Broad St @ Oregon Ave PAPH- CO sm Force Majeure- 121112015 1212!2015 600 10 10 2420350 Knockdown 9:50:00 PM 7:50:00 AM Philadelphia> 1030-WE Roosevelt Blvd Svc @ Levick St PAPH- CO i sm Force Majeure-No 121112015 1213/2015 2030 34 33.833333 2420346 Power(PECO) 1140:00 PM 9:30:00 AM Philadelphia>1031-WE Roosevelt Blvd @ Levick St PAPH- CO sm Force Majeure-No 121112015 1213/2015 2030' 34 33.833333 2420347 Power(PECO) 11:40:00 PM 9:30:00 AM Philadelphia>1046-w1B welsh Rd @ Roosevelt Blvd PAPH- CO an Force Majeure-no 12/2812015 12/31/2015 4490 74 74.833333 2453456 power(PECO) 6:00 00 AM 8:50:00 AM Philadelphia>1049-EJB Southampton Rd @ Roosevelt Blvd PAPH- CO sm Component Failure 12/25/2015 12/27/2015 3605i 60 60.083333 2449461 4:151)0 AM 4.20:00 PM Philadelphia>1091-WB Island Ave @ Lindbergh Blvd PAPH- CO Ism Component Failure 12124!2015 12126/2015 2980 50 49.6666671 2449464 12:45:00 PM 2:25:00 PM Philadelphia>1092-NIB Island Ave Service Rd @ Lindbergh Blvd PAPH- CO sm Component Failure 12126/2015 12/28/2015 3690 62 61.5 2446341 ��_ 4:30:00 AM 6:00:00 PM 031.OR7IGRLI8 Figure 6-19. Monthly Unscheduled Downtime Report CMMS reporting allows users to report on all reported downtime. 6.8.3 Preventative Maintenance Program Contractor shall provide a preventative maintenance program to achieve reasonable reliability and availability of the equipment provided,and as further described in item 4 below. Maintenance must include the running of diagnostics to ensure the early identification of any component failure. Preventive maintenance includes the visual inspection,cleaning, adjustment, electronic inspection, and calibration of installed components including an internal diagnostics check and the areas surrounding those components. Our maintenance program delivers a blend of preventive maintenance tasks that are specific to the unique needs of your program. ©2018 Conduent State&Local Solutions, Inc. 6-35 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Our field maintenance service team performs the following preventive maintenance activities: • Daily Real-Time System Remote Monitoring Support • Onsite Fixed Preventive Maintenance Support • Annual System Calibration Certification We use the manufacturer's recommended service intervals combined with reviews of component failure rates tracked by CMMS to develop preventive maintenance schedules. Corrective maintenance is less likely with effective and properly balanced preventive maintenance. Figure 6-20 represents a sample preventive maintenance schedule report using the CMMS report module. PHOTOERF OnsBe Plevanll"Maln6emn0e Report Asseb 1 Localsom nvrea mnsrml7 asses+ aese4 oxer I ■Asam a arltiao,ewmr M usm Asim A—A.me pundit Location Lam Completed Date Lam Germed Dole Next S,b d.kd Dne BrmnrR Cwady Repalr Center Bfmlowarc Conan Rcpalr CC....r-B4ldmary C4uoty DrNr Safe Prn enutll r M4lotraatt (117)00u11tr Ell S VB 4 PutI�11111 A.r (I l7)Gauche!Blvd NBa Pum'HBI Ave Baltimore County Red Light 724a0I7 10116UQ17 10/3012017 (Ilq)Goucher Bl.'d SB iq Punk INN nor (I MG—her Blvd SB'd Pully Hill Ave Baltimore County Red Light 724.'2017 10/16/2017 10130/2017 PG Conry•Plias Eaf—ent PG Comity Photo Esfamemenl>BALTLMORE COUNTY RED LIG HTDAILY REMOTE CHECK (104)Ubnty Rd EB n«'a:h1 IZI.. (104)Leberty Rd EB L Wmhimpon Bem Saote County RM light 1:/1612016 10113(!017 107312017 (106)Bal1®are Nw-1 Pike WB(qhi4.34e Ave (106)Baltimore Nalional Pike WE rd Ingleside Ave Baltimore County Red Light 4292016 10/11/3017 /07312017 (107)Dulmry V.H y Rd NB L&Seminary Ave (107)Dulanry Valley R6 NB B Semiunry Ave Baltimme County Red Light 41:92016 JWIV3017 10/1312017 (109)R.—Je Blvd EB Ld fellow'Bnek (109)Rasss'ille Blvd EB @&Vefl—ftrk Baltimore County Red Light 4292016 10/132017 1023/2017 (110)Wise I Church (110)Wi @ChmM FILM—Comady Red Light 1272017 10/112017 IB732017 (172)B.Iey AVG SB 1,A ftllmly (1 Ell Bosley Ave.SB @ Allegheay Baltimore County Red light 4292016 10111/3017 10.7313017 (11 4)Smutty Blvd EB'WWtt6rud (1 N)9ea00y Btvd EB @ Whitehead Ballrmare CO..IN Red Light 429a016 10/132017 10/132017 (116)York Rd NB@SM"Adam (116)York Rd NB@SMB Adam Baltimore County Red Light 429a016 ICA212017 10/13/3017 PG Comity Photo Erl.—I>B.Ni—re Candy RL-Drive Sale Deasy Remote Cherk (117)Ooucher Blvd NB @ Putty H(B Ave (117)Goucher Blvd ND 18 hum'Hill Ave Baltimore Couery Red Light 2/102017 10/112017 10232017 (156)Goucher Blvd SB Id Putty Hill Ave (I 13)Gouchty Blvd S3 @ Putty HID Ave Baltimore County Red Light 4290016 10/12/2017 1023/2017 PG County Pka o Ealmtuemnl>Alm Werarty chums ri ivaume ALmteauatt Ckeni Bah (104)14berry'Rd LB(d Washington (104)Lt eny Rd EB L&Washington Baltmwre Comity Red light 121!3013 10/132017 1027/3017 (106) Build—Natmtul Pike XB 4..mgleaide Ave 1106)DaMMe NaliOml Pike WS@ 1134exide Ave Baltmmre Comity Red Light 122/2013 10/13/1017 10272017 (101)Usdeney valley Rd NB @ Seminary Ave (107)Dulooey Viilley Rd ND 3 Seminary Ave Boltmmre Comity Red Light 7/302013 10/13/2017 10272017 (109)R—ville Blvd ED`B YeDotd Bikk (109)R9aav)lle Dlvd EB(IYell—Brick Biltmore County Red Light In2013 10/13)2017 10272017 032.ORTIGRL76 Figure 6-20. Fixed Pole Preventative Maintenance Schedule Provides a summary report of the last and next scheduled onsite PM check. Figure 6-21 provides a sample of a red light preventative maintenance report. This report shows the date and time each remote system check and onsite system check was complete. In addition, any of these specific checks has a complete work order sheet associated with the line item to view all work completed including equipment replacement. 6-36 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon PHOTOENF #Preventive Maintenance Report Prin:ed:911 N2015 4:43 PM Report Criteria Location i Asset is(08SP-SB)-W 8th Ave at Speer Blvd SIB(W1B) Target Date is between'8112015'AND'8131 120 1 5 Type is equal to Preventive Work Reason Asset ID Parent Requested Target Complete Labor Report Order# Location Date PE0544MSP-SB 1W 9W CO- RLC51 Camera System Daily Remote Check PE054- Denver 8/312015 8/3112015 8131/2015 2305520 08SP-SB 1:09:00 AM 11:19:00 AM Co- RLCS1 Camera System Daily Remote Check PE054- Denver 8/2912015 8/302015 8130/2015 2304373 08SP-SB 1:09:00 AM 9:32:00 AM CO- RLCS1 Camera System Daily Remote Check PE054- Denver 8262015 8/292015 81292015 2303317 08SP-SB 1:09:00 AM 10:07:00 AM CO- RLC51 Camera System Daily Remote Check PE054- Denver 8/272015 8128!2015 812812015 2302151 08SP-SB 1:08:00 AM 9:45:00 AM CO- RLCS1 Camera System Daily Remote Check PE054- Denver 8262015 8/272015 8272015 2301017 08SP-SB 1:11:00AM 11:20:00 AM CO- RLCS1 Camera System Daily Remote Check PE054- Denver 8/252015 8/26/2015 8/26/2015 2299730 08SP-SB 1:12:00 AM 12:22:00 PM CO- RLCS1 Camera System Daily Remote Check PE054- Denver 8242015 8/252015 81251'1015 2298169 08SP-SB 1:15:00 AM 12:26:00 PM CO_ RLCS1 Camera System Daily Remote Check PE054- Denver 81232015 8/242015 81242015 2297026 08SP-SB 1:11:00 AM 9:32:00 AM CO- RLCS1 Camera System Daily Remote Check PE054- Denver 8/222015 8!2312015 8/232015 2295992 08SP-SB 111:00 AM 9:37:00 AM CO RLCS1 Camera System Daily Remote Check PE054- Denver 8/212015 8/22/2015 81222015 2294883 08SP-SB 1:11:00 AM 9:33:00 AM CO- RLCS1 Camera System Weekly Onsite PE054- Denver 8/212015 a12ai,20t5 8/28/2015 on site checks 2294820 Preventive Maintenance Check 08SP-SB 1:10:17 AM 1:09:00 PM completed CO- RLCS1 Camera System Daily Remote Check PE054- Denver 8/202015 8/212015 8121/2015 2293782 08SP-SB 1:11:00 AM 9:01:00 AM CO- RLCS1 Camera System Daily Remote Check PE054- Denver 8/192015 a202015 8202015 2292714 08SP-SB 1,10:00 AM 6:56:00 AM CO- RLCS1 Camera System Daily Remote Check PE054- Denver 8/162015 8/192015 81192015 2291421 08SP-SB 1:12:00 AM 12:07:00 PM CO- RLCS3 Camera System Daily Remote Check PE054- Denver 8/172015 81182015 8/182015 2290026 08SP-SB 1:14:00 AM 11:10:00 AM CO- RLCS1 Camera System Daily Remote Check PE054- Denver 8/16/2015 8/172015 81172015 2286769 08SP-SB 1:11:00 AM 832:00 AM CO- RLCS1 Camera System Daily Remote Check PE054- Denver 8/152015 8/1612015 8116/2015 2287644 08SP-SB 1:06:00 AM 8:57:00 AM CO- RLCS1 Camera System Daily Remote Check PE054- Denver 8/142015 8/152015 81152015 2286573 08SP-SB 1:12:00 AM 7:51:00 AM CO- RLCS1 Camera System Weekly Onsite PE054- Denver 81142015 8/212015 8212015 On site checks 2266492 Preventive Maintenance Check 08SP-SB 1:11:09 AM 8:16:00 PM completed. 033.ORTIORLI B Figure 6-21. Sample Red Light Preventative Report CMMS reporting allows users to run reports to see work completed on individual approaches. 6.8.4 Timing of Preventative Maintenance Contractor must perform preventative maintenance during the time allotted for image retrieval to ensure maximum operation time for the Systems. In addition,Contractor must ensure proper calibration of the portable red light camera within its fixed installation site as a normal component of its servicing routine. Contractor will complete any required calibration on site. If bench maintenance calibration is necessary at the Contractor's Regional Maintenance and Operations facility,the Technician must replace any faulty component in the Systems within 48 hours,excluding weekends and holidays,of notification and determination of the problem. Onsite Fixed Preventive Maintenance Support and Annual Calibration.The onsite preventive maintenance check is our opportunity to provide a hands-on evaluation of each site.As part of these checks the technicians completely clean and service the camera system. Onsite checks are performed on a bi-monthly basis and include an in-depth analysis of the camera system. All tasks associated with this service will be recorded within the CMMS. Recorded data pertaining to these checks will be provided to the City in the form of completion reports. Image retrieval is performed automatically through secure connections to the camera and do not require field maintenance personnel to visit the site. ©2018 Conduent State&Local Solutions, Inc. 6-37 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Calibration is completed by a third party vendor on an annual basis. Certificates will be provided to the City upon completion and to the Courts as required for evidentiary purposes. Conduent agrees to replace any faulty component within 48 hours of detection of the problem. 6.8.5 Electronic Log of Repair Activity Contractor must maintain an electronic log of all problems reported for camera components and all repair activity for those camera components for each incident reported. Corrective maintenance involves necessary repairs not scheduled as part of preventive maintenance. Since corrective maintenance translates directly to system downtime,they are our technicians' highest priority. We focus on restoring the sites to functional compliance in the shortest possible time. All maintenance activities are entered into our CMMS.We are confident that all corrective maintenance work will be documented and available for reporting purposes. For each system or component failure, CMMS work orders are entered into the system and all work order entry data is available for reporting. 6.8.6 Requirements of Electronic Maintenance Log The electronic maintenance log must be attached to each camera in order to track the status of each camera requiring service or repair.The log shall provide a complete record of all maintenance activity and document the calibration,repair,and routine maintenance of the equipment to assure at all times that the evidence is properly documented.All such records must be available to the City upon demand so that the City may resolve evidentiary and administrative procedures. Our computerized maintenance management system(CMMS)allows us to easily log and track information related to the servicing of all the City's equipment. These logs will record all maintenance activity related to the calibration,repair and preventative maintenance of the equipment. This information will be continually archived to ensure a backup exists. We will make the records available to the City if they are requested. 6.8.7 Timeframe to Respond to City's Request for Records of Maintenance and Repair Contractor must make all records of maintenance and repair of all equipment provided under the resulting contract available to the City for inspection within five business days of the City's request. Conduent provides complete maintenance services for all aspects of our photo red light enforcement programs. We pride ourselves on our high standards of service and maintenance. In many of our programs—such as the City of Chicago Photo Enforcement program—our average operational uptime is 99 percent,with less than 1 percent of downtime due to scheduled maintenance,testing, and repairs that require our technicians to take the system offline. We currently provide maintenance services supporting more than 1,200 red light photo enforcement camera systems in North America. Of these,more than 700 of these systems are the latest generation DriveSafeTM Camera system that is proposed for the City.We will provide all records of maintenance and report within five (5)days of the City's request. 6-38 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 6.9 Training Requirements [RFP 45] REQUIREMENT: RFP Section 4.F Conduent is committed to providing initial and annual training of all City associated staff involved in the operation of the Photo Enforcement Program throughout the lifetime of the Program, including additional training for new staff assigned to the Program. 6.9.1 Training Services Contractor must provide training services as necessary to ensure that City staff properly operates the equipment and performs the functions for which City staff will be responsible.Training services must include both initial and ongoing training,and must include appropriate levels of"hands on"training, including providing instruction guides,tutorial materials,application reference guides and problem-solving material. Training is a key component of any program's success. The City is implementing the latest technology to foster safe roads,and it is important that City employees and all associated officials who support the Program are fully trained. The foundation for our training curriculum has already been developed,which will accelerate the training process.We will customize our training curriculum to meet the City's specific needs regarding any and all Tigard specific requirements prior to training beginning. Conduent trains all designated City and associated officials at program launch and we conduct new-hire and ongoing refresher sessions as required also at no additional cost to the City. City staff is given contact information for the Program Manager and are encouraged to contact him directly with any questions. In addition,all trained staff members receive a copy of the training manual as a reference guide after completing the formal training sessions. Conduent is committed to providing training as an essential and integral component of the City's program. Our existing approach to training is discussed in more detail below. Hands-on Training Hands-on training is a vital component of our training curriculum. It is essential that all individuals involved with the program understand the technology and processes involved with the red light enforcement camera equipment and system. We limit the size of our training classes so that trainees can benefit from personalized attention, ask questions freely, and receive hands-on experience with the various systems being taught. Users' retention and adoption levels,comprehension, and comfort level are vastly improved when they have the opportunity to learn by doing. Trainees may use Web-enabled computers for inquiry, interpretation of reports and screens, and review of user documentation. By customizing the training,we are able to easily provide trainees clear insight into the City's camera operations, interface to the City's traffic signal equipment, camera maintenance, violation processing, and program performance. We also review and discuss the numerous options available for reporting to assist in managing operations,monitoring performance,and providing quality assurance. The new-hire and refresher curriculum includes a program overview,information on camera equipment and operation and citation processing software. Conduent provides all training materials for the onsite classroom training. We provide in-depth,hands-on training on the use of our photo enforcement equipment and violation processing system to City employees and others who make use of the system.All ©2018 Conduent State&Local Solutions, Inc. 6-39 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon designated staff will have working knowledge of the traffic safety camera technology, its operation, and its requirements for compliance with the City's ordinances. Citation Processing System Training New system users receive classroom training and a hands-on experience,while refresher courses are customized for specific training objectives. The new-hire user training course follows the outline below. • Red Light Camera Technology — Program Summary — Common Questions — Overview of DriveSafeTM Red Light camera system from a technical and operational view, including system interface with the City's traffic signals • Software Processes — Issuance — Citation Tracking • CiteWebTM Inquiry — Lookup by Citation — Lookup by Deployment • CiteWebTM Law Enforcement Approval — Approve — Disapprove • CiteWebTM Reports — Generate Report — Financial/Statistical Reporting 6.9.2 Training to be Conducted in City provided Facilities Contractor will provide for the training required in item 1 in City provided facilities. Conduent understands the importance of training in an environment that is familiar and is conducive to individual trainees learning. We will provide all required Training Services as identified in item 1 in City provided facilities. 6.9.3 License for Training Materials;Quantity of Training Materials Contractor must provide the City with the license to duplicate the training materials provided under item 1,if necessary.Contractor must provide all training materials in sufficient quantity. An important component in the new-user training cycle is the availability of materials for use in training sessions and for later reference. Conduent provides the City with electronic and printed copies of training materials,which are customized with curricula designed for you, and provided in sufficient quantities. We maintain and update these materials as required. 6-40 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 7 Compensation Structures and Method of Payment [RFP 5.A.7] REQUIREMENT: RFP Section 5.A.7 Submit a cost proposal for the equipment and services described in the Scope of Work of this RFP.The City anticipates receiving three(3)pricing schedules for the equipment and services from each firm: a. For"Flat Fee"pricing for the City, please describe what equipment and services the flat fee includes and what the flat fee does not include on a per fiscal year basis. b. For"Per Issued Citation"pricing, please describe what equipment and services this pricing includes and what it does not include. c. For"Per Paid Violation"pricing,please describe what equipment and services this pricing includes and what it does not include. d. Please identify any other anticipated expense,direct or indirect,that affects the cost pricing provided in subsections 1 and 2 above. e. Provide sufficient information about these other anticipated expenses identified in subsection 3 above so that the City may estimate the annual cost of those expenses. We believe that after thorough review, the City of Tigard will agree that Conduentprovides the most comprehensive and risk-free Photo Enforcement solution at the best possible value. Conduent is excited for the opportunity to partner with the City of Tigard for its Photo Enforcement System&Related Services. The Highlights City's implementation of automated enforcement demonstrates its - pricing commitment to reduce traffic crashes and corresponding injuries, services with local project encourage voluntary compliance with traffic laws, and create a management safer environment on City streets. Automated enforcement has •'s state-of-the-a been shown as an effective force multiplier in other municipalities camera system technology and we applaud the City's initiative in introducing the use of this proven violation processing software for maximum issuance rates proven tool. 9 Locally based team ensures Our proposed solution contains the most advanced technology dedicated program support with knowledge Oregon's available in the marketplace today, including the DriveSafeTM intricate for system with superior 24 GHz tracking and lane specific radar program vehicle detection and outstanding high-resolution cameras. The solution offers the securest evidence chain and highest issuance and prosecutable rates in both red light and speed violations due to full integration between the DriveSafeTM multi-core processor, its 20+mega pixel digital still camera, its 1080 High Dynamic Range video camera and all detection and peripheral equipment. Our proprietary, secure, and fully web-enabled citation processing system and database, CiteWebTM, ensures accurate and efficient issuance of violations. We also offer the City the industry's most sophisticated data analytics software with dashboards that provide near immediate camera uptime status and on demand program performance against key indicators. This gives authorized users instant feedback on many operational program metrics using any web enabled device,allowing for swift decisions to drive real results. Along with the data you'll receive using our dashboards;we also offer full ad-hoc reporting in addition to our traditional reporting suite. The power and flexibility of our solution and service have been recognized by the industry. Over the past year alone,the City of Beaverton,the City of Philadelphia, and the City of Baltimore selected our proposed technology solution for red light enforcement systems—more than 230 cameras between these three programs. In total,we have more than 1,000 DriveSafeTM camera systems under contract in the United States. This is why we are confident in our ability to deliver the most complete,risk free, ©2018 Conduent State&Local Solutions, Inc. 7-1 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon technologically advanced and best supported Photo Enforcement solution for the City of Tigard at the best possible value. Flat Fee Pricing Explanation [RFP 5.A.7.a] Table 7-1. Flat Fee Pricing Description Flat Monthlyper • • • DriveSafeTm Red Light system &CitewebTM Violation $4,250.00 Processing software Per Issued Citation Pricing Explanation [RFP 5.A.7.b] Table 7-2. Per Issued Citation Pricing Description Per Issued Citation DriveSafeTm Red Light system&CitewebTM Violation $46.69 Processing software Per Paid Violation Pricing Explanation [RFP 5.A.7.c] Table 7-3. Per Paid Violation Pricing Description Per Paid Violation Price DriveSafeTA° Red Light system&CitewebTM Violation $76.45 Processing software Price Conditions: • The monthly fixed fee per system will commence upon acceptance of the installed system, aligned with the start of the 30 day warning period. • Pricing assumes City will provide power&associated conduit to connect to. • Contractor will increase the unit price each anniversary date of the term after year(1) one by 2%. • Civil works construction is a service that is considered completed upon site acceptance and is included in our Flat Monthly Fee. • Assumes negotiation of a mutually agreeable contract. Other Anticipated Expenses [RFP 5.A.7.d] No other expenses are anticipated. Sufficient Information About Other Anticipated Expenses [RFP 5.A.7.e] Not Applicable as no other expenses are anticipated. 7-2 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 8 Additional Services [RFP 5.13] REQUIREMENT: RFP Section 5.6 Provide a brief description of any other services that your firm could provide the City and an approximation of the hourly charge for each service of this type.Such services would be contracted for on an"as needed"basis,to be provided and billed for separately. The ability to expand and grow with a program is essential to a good partnership. Conduent has a full suite of services we could offer to the City to ensure the projects goals are achieved. Conduent Public Safety has a host of DriveSafeTM products and services that the City of Tigard may wish to explore during this contract. The primary services are listed here,and as always,we strive to work with our customers on any challenges that you may have and will work to develop solutions to address those needs. • Truck Over Height Enforcement • HOV Occupancy Enforcement • Wrong Way Detection Enforcement and Alerting • Bus Lane Enforcement • Gun Shot Detection and Alerting • Air Quality Monitoring and Alerting • Active License Plate Recognition • Journey Time Monitoring based on LPR reads As the scope for each of these services can vary widely,we would work with the City of Tigard to understand and specific the projects need and provide pricing for these services. ©2018 Conduent State&Local Solutions, Inc. 8-1 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 8-2 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 9 Additional Information [RFP 5.C] REQUIREMENT: RFP Section 5.0 Please provide any other information you feel would help the Selection Committee evaluate your firm for this project. Ease of Contracting As you are likely aware, Conduent has recently entered into a contract with the neighboring City of Beaverton. They went through an extensive RFP,interview and evaluation process that included responses from Conduent,ATS and Redflex. In the end,Beaverton entrusted Conduent to take over their Photo Enforcement program from their existing vendor. We recognize Tigard provided a sample contract and we would be pleased to negotiate that contract as is. For consideration,part of our recently negotiated Beaverton contract includes the clause"pursuant to ORS 279A.215, other public agencies may establish contracts or price agreements directly with Contractor under the terms, conditions and prices of the Contract."Conduent is in a unique position to be able to offer terms that have proven very favorable under an existing contract vehicle that would make the City's transition into providing comprehensive photo enforcement services seamless and easy.We believe this presents a great opportunity for the City of Tigard and would welcome the opportunity to partner together. Finally, further price reduction may be available if,pursuant to ORS 279A.215, existing pricing,terms and conditions are leveraged by Oregon jurisdictions creating enough additional annual revenue to create economies of scale. Advanced Analytics Conduent Business Intelligence Enforcement Analytics (CBI) Conduent is excited to offer our Conduent Business Intelligence Conduent Analytics for Transportation (CBI) analytics application to the City to run the photo enforcement dashboards in our base offer without an increase to 9 Universal viewprogram at • the proposed price. CBI is a valuable part of our analytics suite, fingertips which has become a time saving tool for our photo enforcement 0 Intuitive visualizations • ' single click customers to analyze and manage their programs. We believe youunderlying data will find that this tool puts more real-time data at your fingertips 9 Keyperformance • ' - to for key red light program metrics in addition to the required amber • " ble alerts deviation. 0 Red light management " CBI will integrate with the DriveSafeTM red light camera for site 9 Scalable to other City data sources data, CiteWebTM for operational data, and with our maintenance system for system performance/maintenance data. The enforcement dashboard will display integrated data to track key performance indicators(KPIs) like issuance rates,uptimes,violations rates, and alerts like amber time deviation. ©2018 Conduent State&Local Solutions, Inc. 9-1 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Finally, all CBI output can be modified on the fly to make the analytics more accurate for the user. These user configured modifications include but are not limited to: • Dashboard visualizations that are available in tabular, graphical, or geocoded views • Refinement criteria based on geo-spatial,chronological, and/or operational data • The dashboard views;based on current or historical views when tracking performance Your CBI dashboard also has drill-down capabilities allowing the user to instantly view the detail supporting the aggregate dashboard view. In this way, anomalies or trends discovered via the broad view can be quickly drilled into and analyzed. Each KPI can be set to alert the user, either on-scene(local) or remotely through a mobile device via email or SMS (standard messaging service). The KPI can be set at a rate or limit that will trigger the alert if reached. For this example, an alert can be set to provide notification when an amber deviation is detected. The availability of data at your fingertips is something that we believe will set us apart from the competition. The amount of data supplied and how it is displayed in the dashboard and reports make tracking the program's success efficient and effective. This is a benefit only Conduent can provide. Listed are a few of the modules available. Average Speeds This view, shown in Figure 9-1, is an example of a speed survey. This function allows the City to obtain real time speed surveys from pre-existing equipment,and 85th percentile speed calculations measure real- time statistics per approach,per date range,per your criteria. This real time data will provide the City with the crucial information necessary to design new traffic systems. 9-2 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Automated Enforcement Average Speed Home > Average Speed 1. Lo M-, W North®N Western site 4o Me Aplreech Are "Sp— sign Low 201 W Nw1h®N Wmlem No .1 46 13 202 W NG.1®N WY.Wm 55 36 43 21 W3 W Nowt®N Westem EB 45 22 L Average Speed per Hour Max Speed per Weak X 111 1 ir 11 di � Irl � �Ii1li _ t � 00TORTIGM8 Figure 9-1. Average Speed User can monitor traffic trends based on the average speed per hour or week. This data shows speeds against the posted speed limit and 85 percentile speeds. CBI Visual Aspects The primary dashboard view is our field view dashboard(Figure 9-2). This view is an interactive map of the City,and will display all of the City's red light systems by location, specifications, and real-time status. Each camera will be depicted on the easy to navigate map with red,yellow,or green icons; clearly indicating their real-time status. Specifically: • The traffic lights represent the location and status of each red light camera. Green lights indicate normal operation,yellow lights indicate service needed but still in operation,red lights indicate a problem that is impacting enforcement. • If you click the traffic light,CBI will display a pop-up with the camera specifics and maintenance record. In addition the actual camera view is available by clicking the camera IP address. • Alerts: when a camera site goes yellow or red,or routine maintenance is late on a green camera, CBI by default sends an alert through our alarm functionality. Here,minor alerts such as maintenance due maybe restricted to dashboard displays and reporting,while more serious alerts like a camera pole knockdown(red)or systems not functioning properly(yellow)can be sent directly to management and maintenance staff through their smart phone,tablet,PC, or similar intelligent mobile device. ©2018 Conduent State&Local Solutions, Inc. 9-3 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Svstem Status SPBfdI Mao sorer" .. e i SUNSET STRIP Plummer Pah Vf"t Hnliy++ood x NORMA 4 TRIANGLE i 4 i TRI-w EST �y°"s"FwHaa Hrgh School v M E L R O SE HOLMBY HILLS THE FLATS FAIRFAX 9 le...y aib Los Ae lel Muselm A Crda•SSrnai� fihe✓•101Oeau91 e � Metlka3 Censer r ° Uri ers�ey 01 4 BevHills was sr BEVERLY GROVE ^ Cellfpma. The P.ICy Clntlr Los Angeles lar Madre wnm r - r=e q I f 'I LA BREA °i ,id peaga�tx:LA© UE Mathlesed doh^•^"e w°.n..ei.a € MfQicnl Ceder BWddkal GardenLoa Angeles County® ®The Lo Breo Tor „hr WESTWOOD q we'A.eeay M-.1 An pde and Museum W�SL`A GED CARTHAY CIRCLE wade at.d EOTheenDeSOace w , MIRACLE MIL 4 S ' fnr Photograohy ..� aLI LITTLE ETHIOPIA Google 6! PICO • A.. ... ROBERTSON Mwdermon G.& T.rs.etu.. Ar.iw+v 00B.ORTIGRLiS Figure 9-2. CBI System Status Screen The user can access this screen to see where each red light system's location is and the status of the enforcement camera. By selecting a traffic light or vehicle icon,the status of that enforcement system can be determined. In Figure 9-3 the selected traffic light had a Red light displayed and the status of the site shows the camera is no longer communicating and may be down. 9-4 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Troller Stall Ike,;t ie 0 Fac O PdF3rgLr cl �i E) e JG5 d Flank �l T artial� Type Bile Asset Appreach Last Response Time IP Address stare • DS RL 301 5219637 NB 671072013 15:34:311 172.25.12.16 Show History Show Feed []S:RL 302 5219678 so 611012013 15.34:37 17225.12.19 Show History Show Feed ATS 303 877345 E8 511012013 18:19:58 17225.12.20 Show History Show Feed to 1 Data 1 Time Alert Type 6/1012013 23:19:07 No response to polling. . 6110M13 22:17:10 No response to polling. . Juiue 5cias« 611W201321:18:22 No response to polling. :nes 6/1012013 21:i8:22 No response to polling. . 5/1012013 21:18:22 No response to polling. . 6110=13 20:17:39 No response to polling. . 6!1012013 19 1935 Possible communications failure_ 611MO13 18:19:58 Success. . 6/1012013 17:29:52 Success. 009.ORTIGRLI6 Figure 9-3. CBI System Status Drill Down Screen The user can select the status of the camera to see why it would be displaying a red or yellow status. The City receives a text alert from CBI within 30 minutes of issue resolution that the site is operational again. Figure 9-4 shows the approach and actual live camera view. This feature is available from any location and device(computer,tablet, smartphone)with an internet connection. ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon System Status Home > System Status 71ee - Tuftstatio .•n kJ , rw St { p law O PAarket St C7 vi r9p, f 1 Elephant N ' t � vial p Type SHB Asset Approach Las!Response Mme IP Address vial • Ins:RL 301 5219637 NB 60012013 15'34.30 172.25.12.18 Show Hlstory Show Feed 6S:RL 302 5219678 SB 6/10/2013 15:34:37 172.25.12.19 Show History Show Feed ATS 303 877345 EB 6110;201318:19.58 17225 1220 Show History Show Feect hrliuz d 3tien 010.ORTIGRL18 Figure 9-4. Live Video Feed From the System Status screen, the user can select a live feed from any camera. The CBI instance will result in a safer and more efficient City. This application will help the City make data-driven decisions and will lower the cost and risk of manually generated reports. Performance The City determines the threshold for alerts to trigger for the prosecutable issuance rate and up time criteria for this performance dashboard view. In our example, shown as Figure 9-5,the screen has a red line indicating the program target. The blue bar represents current performance along with the time of the most recent update. Below the status bars,the individual site data can be accessed to drill down on what sites may be affecting the program performance. 9-6 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon PSI Sys—Stilit- System Perlormance Tff.Ents TrAi,Vdtime TrAft Speed Tr.Mc Tr-ds citatic, System Performance Prusectualt4e Issuance RateI - 100% WIN so96 saw, 6oa6 Earo 40% 40% 2096 20% 0% 0% Sorting: Location :Prosecutable Issuance Rate :Operadoral [6001]NB Sunset Blvd @ Benedict Carryon 100 '00 [6002]SB SunSet BMA@ BEneAia Canyon 100 100 ;'_011]NS Sunset BN0 @ Crescent Drive 100 100 _12]58 5uset Blvd @ Crncent Drive 100 100 011,ORT 1U LIB Figure 9-5. System Performance Screen The system performance screen allows users to monitor the status of the program. Data can be merged for complete program performance. Ratios With the ratios view,seen in Figure 9-6,we attempt to normalize violation volume across standard measures and traffic counts.An otherwise low violation site might have far less traffic and seem like a relatively safe site,but once the data is normalized by comparing it to traffic volume, one might see there is a disproportionate amount of violations for the traffic. This might demonstrate that perhaps there is an engineering improvement that could be implemented that would reduce dangerous conditions. This information could remain hidden without a flexible analytics tool like CBI. Maybe there are other ratios you want to see, such as the straight-line comparison of citations to violations, or perhaps how many locals run lights relative to non-locals. This information could be used to develop a more targeted public outreach campaign. ©2018 Conduent State&Local Solutions, Inc. 9-7 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Ratios Hoff* , AaGoS LOcaliOn W North G N Weelarn 511, Loc WO Approach Vehicles l ViolaLons C11M011l Viclallons 201 W NOV N Western NB 1 214 i 1 15'. 202 W NOV N Weslem SB 98]i 1 61% 20l W NOV N Western WE - - AA W NOV N Weslem EB 1MI,1 41% 012-ORTIGRL1 B Figure 9-6. Ratio Analytics to track performance User can easily determine through ratios how sites perform over time through vehicle/violations and citations/violations. Finally,trending analytics are strongest and most accurate when they are based on an extensive period of time or instances. Simply put,trending analytical results based on a week's worth of data are not as viable or accurate as those based on a year's worth of the same data points. Therefore, CBI retains its centralized database from"go-live"forward,providing the City the ability to trend their KPIs over the long term to substantiate the trend and validate the findings. Reports The CBI report tab tracks certain program performance monitors. The example in Figure 9-7 shows the expected violation volume with the red line and the blue bar representing the actual performance for the last seven days. Reports ei•`- l tY'.'Z�-=,� E -_[:::.ail i d�f•:a�._'.',>� � Ii-Cri::ie2':'_". 410 3831 8146 1551 013.ORTIGRL78 Figure 9-7. Reports Reports view provides addition KPI monitors for volumes based on enforcement. The CBI dashboard and reports are customizable and can be easily tailored to your needs,including,but not limited to: maintenance staff, operators,and City government via a CBI web site dashboard, which is integrated with CiteWebTM(single sign on) and tracked based on login for audit purposes. Output and queries can be obtained/completed remotely via PC, smart-phone, or tablet computer, allowing your staff 9-8 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon to view a dashboard or report real time as needed,or receive a system,program, or site alert. Finally, as CBI demonstrates its capabilities, functionality, and value,the City will be able to manage their program with access to data and analytics in a faster and more robust fashion. The amount of data that the DriveSafeTM camera system captures and the power of the dashboard will provide the fastest notification of an amber time deviation. Conduent will work with the City on a format for the amber time deviation notification and make it available to the City. In addition,a report will be created and provided showing any time the amber time varies within a week or monthly summary. ©2018 Conduent State&Local Solutions, Inc. 9-9 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 9-10 ©2018 Conduent State&Local Solutions, Inc. Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 10 References [RFP 5.D] REQUIREMENT: RFP Section 5.13 Contractor must demonstrate successful past performance of the firm's ability to provide services as set forth in this specification. Contractors must detail three(3)references to document experience. References must be detailed in Attachment B"Statement of Proposal" We partner with our clients to develop programs that meet their individual needs and provides for the best possible customer experience. Our loyal customers understand this,which is why we have the highest renewal rate in the industry. By focusing on delivering photo enforcement solutions that achieve our clients' safety goals,we are able to build effective long-term relationships with our clients that are reflected in the contract renewals that extend well beyond the original contract terms. Attachment B Statement of Proposal reflects our clients whom have received equipment and services directly related to the scope of work described in this RFP. ©2018 Conduent State&Local Solutions, Inc. 10-1 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 10-2 ©2018 Conduent State&Local Solutions, Inc. ATTACHMENT B CITY OF TIGARD, OREGON STATEMENT OF PROPOSAL Name of Consultant:Conduent State & Local Solutions, Inc. 12410 Milestone Center Dr, Ste 500 Mailing Address: Germantown, MD 20876 Contact Person: Scott Stewart Telephone: 909.991.5000 Fax:301.820.4694 Email:Scott.Stewart@ Gond u ent.com accepts all the terms and conditions contained in the City of Tigard's Request for Proposal for Photo Enforcement Systems &Related Services and the attached general services agreement (Attachment C): July 20, 2018 'A C- — tgna e of au ruedre esentati Date Holly Cooper 219.406.5507 Type or print name of authorized representative Telephone Number Holly Cooper 219.406.5507 Type or print name of person(s) authorized to negotiate contracts Telephone Number REFERENCES City of Fort Saskatchewan, Alberta 780.997.7939 Reference #1 Telephone Number Fort Saskatchewan Photo Enforcement Program Director Brad Ward Project Title Contact Individual City of Portland, Oregon 503.823.2151 Reference #2 Telephone Number City of Portland Photo Enforcement Program Sgt John Holbrook Project Title Contact Individual City of Denver, Colorado 720.337.1 114 Reference #3 Telephone Number City of Denver Photo Enforcement Program Ted Porras Project Title Contact Individual RFP—Photo Enforcement Systems &Related Services 22 Page Close—Wednesday,July 25,2018—2:00 pm local time Photo Enforcement Systems&Related Services for the City of Tigard,Oregon 11 Mandatory Forms The below listed completed forms can be found following this page: • Section 7 Proposal Certifications—Non-Discrimination Clause • Section 8 Signature Page • Attachment A City of Tigard, Oregon Acknowledgement of Addenda ©2018 Conduent State&Local Solutions, Inc. 11-1 Photo Enforcement Systems&Related Services for the City of Tigard,Oregon Page Intentionally Left Blank 11-2 ©2018 Conduent State&Local Solutions, Inc. SECTION 7 PROPOSAL CERTIFICATIONS Non-discrimination Clause The Contractor agrees not to discriminate against any client, employee or applicant for employment or for services, because of race, color, religion, sex, national origin, handicap or age with regard to,but not limited to,the following:employment upgrading,demotion or transfer;recruitment or recruitment advertising;layoffs or termination; rates of pay or other forms of compensation; selection for training; rendition of services. It is further understood that any contractor who is in violation of this clause shall be barred from receiving awards of any purchase order from the City,unless a satisfactory showing is made that discriminatory practices have terminated and that a recurrence of such acts is unlikely. Agreed by: Holly Cooper, Vice President Firm Name: Conduent State & Local Solutions, Inc. Address: 12410 Milestone Center Dr, Ste 500 Germantown, MD 20876 Resident Certificate Please Check One: ❑ Resident Vendor: Vendor has paid unemployment taxes and income taxes in this state during the last twelve calendar months immediately preceding the submission of this proposal. Or ✓❑Non-resident Vendor:Vendor does not qualify under requirement stated above. (Please specify your state of residence.Maryland ) Officer's signature: Type or print officer's name: Holly Cooper RFP—Photo Enforcement Systems &Related Services 19 Ya g e Close—Wednesday,July 25,2018—2:00 pm local time SECTION 8 SIGNATURE PAGE The undersigned proposes to perform all work as listed in the Specification section, for the price(s) stated; and that all articles supplied under any resultant contract will conform to the specifications herein, The undersigned agrees to be bound by all applicable laws and regulations, the accompanying specifications and by City policies and regulations. The undersigned,by submitting a proposal, represents that: A) The Proposer has read and understands the specifications. B) Failure to comply with the specifications or any terms of the Request for Proposal may disqualify the Proposer as being non-responsive. The undersigned certifies that the proposal has been arrived at independently and has been submitted without any collusion designed to limit competition. The undersigned certifies that all addenda to the specifications has been received and duly considered and that all costs associated with all addenda have been included in this proposal: 1 1 Addenda: No. through No. inclusive. We therefore offer and make this proposal to furnish services at the price(s) indicated herein in fiilfiliment of the attached requirements and specifications of the City. Name of firm: Conduent State & Local Solutions, Inc. Address: 12410 Milestone Center Dr, Ste 500 Germantown, MD 20876 Telephone N 219.406.5507 Fax Number: 301 .820.4694 B : Date: July 20, 2018 y (Signature of An ed fficaZApartnetship, signature of one partner.) Typed Name/Title: Holly Cooper, Vice President If corporation, attest: ( orporate Officer) ❑■ Corporation ❑ Partnership ❑ Individual Federal Tax Identification Number (TIN): 13-1996647 RFP—Photo Enforcement Systems &Related Services 20 1' a g c Close—Wednesday,July 25,2018—2:00 pm local time ATTACHMENT A CITY OF TIGARD, OREGON ACKNOWLEDGMENT OF ADDENDA Project Title:, Photo Enforcement Systems &Related Services Close: Wednesday,July 25,2018 - 2:00 pm I/WL, HAVE RECENED THE FOLLOWING ADDENDA Uf none received, wite `None Received'): Addendum#1 -July 18, 201$ 1. 5. 2. 4. July 20, 2018 Date Signature of Pro Vice President Title Conduent State & Local Solutions, Inc. Corporate Name RFP--Photo Enforcement Systems &Related Services 21 1' n y c Close—Wednesday,July 25, 2018—2:00 pm local time