Truepoint Solutions ~ C180008 ITY OF TIGARD OREGON-CONTRACT SUMMARY FORM
(THIS FORM MUST ACCOMPANYEVERY CONTRACT
Contract Title: Accela. Ongoing Service&Support Number:
Contractor: TruePoint Solutions Contract Total: $9,975.00
Contract Oveniew: This contract is for annual ongoing service and technical support of the Accela
permit tracking system.
Initial Risk Level: ❑ Extreme ❑ High ❑Moderate X Low
Risk Reduction Steps: Risk assessment cgmp—leted. Nfinimum-nsk as there is no access to the database.
No signature required per Loreen Mills 6/23/2014
Risk Comments:
Risk Signature:
Contract Manager: Dianna Howse Ext: 4330 Department: CD
Type: ❑ Purchase Agreement X PersonalService ❑ General Service p Public Improvement
❑ IGA ❑ Other: Start Date: 07/01/2017 End Date: 06/30/2018
Quotes/Bids/Proposal;- FIRM A OIMT/Sr
TruePoint Solutions $9,975.00
Account String. n _ _
Year 1 600-2300-54001 $9,975.00
Year 2
Year 3
Year 4
Year 5
Approvals - LCRB Date:
Department Comments: TruePoint Solutions im lemented the Acela 12ermit tracking system and has
brovided ongomg supi2ort since 7/1/2009 for technical support report writing,
and online e=t services and payaent nrocessinL7.
Department Signature:
Purchasing Comments:
Purchasing Signature:
City Manager Comments:
City Manager Signature:
After securing all required approvals, forward original copy to the Contracting and Purchasing Ofil-ce along with a
completed Contract Checklist.
Contract Numbe
CITY OF TIGARD,OREGON
PERSONAL SERVICES CONTRACT
ACCELA ONGOING SERVICE AND SUPPORT
THIS AGREEMENT made and entered into this 1 st day of July,2017 by and between the City of Tigard,
a municipal corporation of the State of Oregon,hereinafter called City,and TruePoint Solutions,hereinafter
called Consultant.
RECITALS
WHEREAS,the City's 2017-2018 fiscal year budget provides for services related to application development,
report writing and technical support of permit tracking software;and
WHEREAS, City has need for the services of a company with a particular training, ability, knowledge, and
experience possessed by Consultant,and
WHEREAS, City has determined that Consultant is qualified and capable of performing the professional
services as City does hereinafter require,under those terms and conditions set forth,
THEREFORE,the Parties agree as follows:
1. SERVICES TO BE PROVIDED
Consultant shall initiate services immediately upon receipt of City's notice to proceed together with
an executed copy of this Agreement. Consultant agrees to complete work that is detailed in Exhibit
A and by this reference made a part hereof. Any and all work assigned by the City will be contained
in subsequent scope of work as needed
2. EFFECTIVE DATE AND DURATION
This Agreement shall become effective upon the date of execution,and shall expire,unless otherwise
terminated or extended, on June 30, 2018. All work under this Agreement shall be completed prior
to the expiration of this Agreement.
3. COMPENSATION
The City agrees to pay Consultant in accordance with the fee schedule outlined in Exhibit A for
performance of those services described herein and in any subsequent agreements that arise from the
work under this Agreement. The total amount paid to the Consultant by the City shall not exceed
Nine Thousand Nine Hundred Seventy-Five and No/100 Dollars ($9,975.00) if all tasks are
completed. Any and all payments made to the Consultant shall be based upon the following applicable
terms:
A. Payment by City to Consultant for performance of services under this Agreement includes all
expenses incurred by Consultant, with the exception of expenses, if any identified in this
Agreement as separately reimbursable.
B. Payment will be made in installments based on Consultant's invoice, subject to the approval of
the City Manager, or designee, and not more frequently than monthly. Payment shall be made
only for work actually completed as of the date of invoice.
C. Payment by City shall release City from any further obligation for payment to Consultant, for
services performed or expenses incurred as of the date of the invoice. Payment shall not be
considered acceptance or approval of any work or waiver of any defects therein.
D. Consultant shall make payments promptly, as due, to all persons supplying labor or materials for
the prosecution of this work.
E. Consultant shall not permit any lien or claim to be filed or prosecuted against the City on any
account of any labor or material furnished.
F. Consultant shall pay to the Department of Revenue all sums withheld from employees pursuant
to ORS 316.167.
G. If Consultant fails,neglects or refuses to make prompt payment of any claim for labor or services
furnished to Consultant or a subcontractor by any person as such claim becomes due, City's
Finance Director may pay such claim and charge the amount of the payment against funds due or
to become due the Consultant. The payment of the claim in this manner shall not relieve
Consultant or their surety from obligation with respect to any unpaid claims.
H. Consultant shall pay employees at least time and a half pay for all overtime worked in excess of 40
hours in any one week except for individuals under the contract who are excluded under ORS
653.010 to 653.261 or under 29 USC sections 201 to 209 from receiving overtime.
I. Consultant shall promptly, as due, make payment to any person, co-partnership, association or
corporation, furnishing medical, surgical and hospital care or other needed care and attention
incident to sickness or injury to the employees of Consultant or all sums which Consultant agrees
to pay for such services and all moneys and sums which Consultant collected or deducted from
the wages of employees pursuant to any law, contract or agreement for the purpose of providing
or paying for such service.
J. The City certifies that sufficient funds are available and authorized for expenditure to finance costs
of this contract during the current fiscal year. Funding during future fiscal years shall be subject
to budget approval by Tigard's City Council.
4. OWNERSHIP OF WORK PRODUCT
City shall be the owner of and shall be entitled to possession of any and all work products of
Consultant which result from this Agreement,including any computations,plans, correspondence or
pertinent data and information gathered by or computed by Consultant prior to termination of this
Agreement by Consultant or upon completion of the work pursuant to this Agreement.
5. ASSIGNMENT/DELEGATION
Neither party shall assign, sublet or transfer any interest in or duty under this Agreement without the
written consent of the other and no assignment shall be of any force or effect whatsoever unless and
until the other party has so consented. If City agrees to assignment of tasks to a subcontract,
Consultant shall be fully responsible for the acts or omissions of any subcontractors and of all persons
employed by them, and neither the approval by City of any subcontractor nor anything contained
herein shall be deemed to create any contractual relation between the subcontractor and City.
6. STATUS OF CONSULTANT AS INDEPENDENT CONSULTANT
Consultant certifies that:
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A. Consultant acknowledges that for all purposes related to this Agreement, Consultant is and shall
be deemed to be an independent Consultant as defined by ORS 670.600 and not an employee of
City, shall not be entitled to benefits of any kind to which an employee of City is entitled and shall
be solely responsible for all payments and taxes required by law. Furthermore, in the event that
Consultant is found by a court of law or any administrative agency to be an employee of City for
any purpose, City shall be entitled to offset compensation due, or to demand repayment of any
amounts paid to Consultant under the terms of this Agreement,to the full extent of any benefits
or other remuneration Consultant receives (from City or third party) as a result of said finding and
to the full extent of any payments that City is required to make (to Consultant or to a third party)
as a result of said finding.
B. The undersigned Consultant hereby represents that no employee of the City, or any partnership
or corporation in which a City employee has an interest, has or will receive any remuneration of
any description from Consultant, either directly or indirectly, in connection with the letting or
performance of this Agreement, except as specifically declared in writing.
If this payment is to be charged against Federal funds, Consultant certifies that he/she is not
currently employed by the Federal Government and the amount charged does not exceed his or
her normal charge for the type of service provided.
Consultant and its employees, if any, are not active members of the Oregon Public Employees
Retirement System and are not employed for a total of 600 hours or more in the calendar year by
any public employer participating in the Retirement System.
C. Consultant shall obtain, prior to the execution of any performance under this Agreement, a City
of Tigard Business License. The Tigard Business License is based on a calendar year with a
December 31 st expiration date. New businesses operating in Tigard after June 30th of the current
year will pay a pro-rated fee though the end of the calendar year.
D. Consultant is not an officer,employee,or agent of the City as those terms are used in ORS 30.265.
7. INDEMNIFICATION
City has relied upon the professional ability and training of Consultant as a material inducement to
enter into this Agreement. Consultant represents that all of its work will be performed in accordance
with generally accepted professional practices and standards as well as the requirements of applicable
federal, state and local laws,it being understood that acceptance of a Consultant's work by City shall
not operate as a waiver or release.
Consultant agrees to indemnify and defend the City,its officers,employees,agents and representatives
and hold them harmless from any and all liability,causes of action,claims,losses, damages,judgments
or other costs or expenses including attorney's fees and witness costs (at both trial and appeal level,
whether or not a trial or appeal ever takes place including any hearing before federal or state
administrative agencies) that may be asserted by any person or entity which in any way arise from,
during or in connection with the performance of the work described in this contract, except liability
arising out of the sole negligence of the City and its employees. Such indemnification shall also cover
claims brought against the City under state or federal worker's compensation laws. If any aspect of
this indemnity shall be found to be illegal or invalid for any reason whatsoever, such illegality or
invalidity shall not affect the validity of the remainder of this indemnification.
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8. INSURANCE
Consultant and its subcontractors shall maintain insurance acceptable to City in full force and effect
throughout the term of this contract. Such insurance shall cover risks arising directly or indirectly out
of Consultant's activities or work hereunder,including the operations of its subcontractors of any tier.
The policy or policies of insurance maintained by the Consultant shall provide at least the following
limits and coverages:
A. Commercial General Liability Insurance
Consultant shall obtain, at Consultant's expense, and keep in effect during the term of this
contract, Comprehensive General Liability Insurance covering Bodily Injury and Property
Damage on an "occurrence" form (CG 2010 1185 or equivalent). This coverage shall include
Contractual Liability insurance for the indemnity provided under this contract. The following
insurance will be carried:
Coverage Limit
General Aggregate $2,000,000
Products-Completed Operations Aggregate $2,000,000
Personal&Advertising Injury $1,000,000
Each Occurrence $1,000,000
Fire Damage (Any one fire) $50,000
B. Commercial Automobile Insurance
Consultant shall also obtain, at Consultant's expense, and keep in effect during the term of the
contract, Commercial Automobile Liability coverage including coverage for all owned,hired,and
non-owned vehicles on an "occurrence" form. The Combined Single Limit per occurrence shall
not be less than$2,000,000.
If Consultant uses a personally-owned vehicle for business use under this contract,the Consultant
shall obtain, at Consultant's expense, and keep in effect during the term of the contract, business
automobile liability coverage for all owned vehicles on an "occurrence" form. The Combined
Single Limit per occurrence shall not be less than$2,000,000.
C. Workers' Compensation Insurance
The Consultant, its subcontractors, if any, and all employers providing work, labor, or materials
under this Contract that are subject employers under the Oregon Workers' Compensation Law
shall comply with ORS 656.017,which requires them to provide workers'compensation coverage
that satisfies Oregon law for all their subject workers. Out-of-state employers must provide
Oregon workers' compensation coverage for their workers who work at a single location within
Oregon for more than 30 days in a calendar year. Consultants who perform work without the
assistance or labor of any employee need not obtain workers' compensation coverage. All non-
exempt employers shall provide Employer's Liability Insurance with coverage limits of not less
than$1,000,000 each accident.
D. Additional Insured Provision
All policies aforementioned, other than Workers' Compensation and Professional Liability, shall
include the City its officers, employees, agents and representatives as additional insureds with
respect to this contract.
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E. Insurance Carrier Rating
Coverages provided by the Consultant must be underwritten by an insurance company deemed
acceptable by the City. All policies of insurance must be written by companies having an A.M.
Best rating of"A-VII" or better, or equivalent. The City reserves the right to reject all or any
insurance carrier(s)with an unacceptable financial rating.
F. Self-Insurance
The City understands that some Consultants may self-insure for business risks and the City will
consider whether such self-insurance is acceptable if it meets the minimum insurance requirements
for the type of coverage required. If the Consultant is self-insured for commercial general liability
or automobile liability insurance the Consultant must provide evidence of such self-insurance.
The Consultant must provide a Certificate of Insurance showing evidence of the coverage
amounts on a form acceptable to the City. The City reserves the right in its sole discretion to
determine whether self-insurance is adequate.
G. Certificates of Insurance
As evidence of the insurance coverage required by the contract, the Consultant shall furnish a
Certificate of Insurance to the City. No contract shall be effective until the required Certificates
of Insurance have been received and approved by the City. The certificate will specify and
document all provisions within this contract and include a copy of Additional Insured
Endorsement. A renewal certificate will be sent to the below address prior to coverage expiration.
H. Independent Consultant Status
The service or services to be rendered under this contract are those of an independent Consultant.
Consultant is not an officer,employee or agent of the City as those terms are used in ORS 30.265.
I. Primary Coverage Clarification
The parties agree that Consultant's coverage shall be primary to the extent permitted by law. The
parties further agree that other insurance maintained by the City is excess and not contributory
insurance with the insurance required in this section.
J. Cross-Liability Clause
A cross-liability clause or separation of insureds clause will be included in all general liability,
professional liability,pollution and errors and omissions policies required by this contract.
A certificate in form satisfactory to the City certifying to the issuance of such insurance will be
forwarded to:
City of Tigard
Attn: Contracts &Purchasing
13125 SW Hall Blvd.
Tigard,Oregon 97223
At the discretion of the City,a copy of each insurance policy,certified as a true copy by an authorized
representative of the issuing insurance company may be required to be forwarded to the above
address.
Such policies or certificates must be delivered prior to commencement of the work. The procuring
of such required insurance shall not be construed to limit Consultant's liability hereunder.
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Notwithstanding said insurance, Consultant shall be obligated for the total amount of any damage,
injury, or loss caused by negligence or neglect connected with this contract.
9. _METHOD & PLACE OF SUBMITTING NOTICE. BILLS AND PAYMENTS
All notices, bills and payments shall be made in writing and may be given by personal delivery, mail
or by fax. Payments may be made by personal delivery, mail, or electronic transfer. The following
addresses shall be used to transmit notices,bills,payments,and other information:
CITY OF TIGARD TRUEPOINT SOLUTIONS
Attn: Dianna Howse Attn: Keith Hobday
Address: 13125 SW Hall Blvd Address: 3272 Penryn Rd., Suite 100-B
Tigard,OR 97223 Loomis, CA 95650
Phone: (503) 718-2430 Phone: (916) 600-4993
Email: diannantigard-or.eov Email: khobdayntruepointsolutions.com
and when so addressed,shall be deemed given upon deposit in the United States mail,postage prepaid,
or when so faxed, shall be deemed given upon successful fax. In all other instances,notices,bills and
payments shall be deemed given at the time of actual delivery. Changes may be made in the names
and addresses of the person to who notices,bills and payments are to be given by giving written notice
pursuant to this paragraph.
10. MERGER
This writing is intended both as a final expression of the Agreement between the parties with respect
to the included terms and as a complete and exclusive statement of the terms of the Agreement. No
modification of this Agreement shall be effective unless and until it is made in writing and signed by
both parties.
11. PROFESSIONAL SERVICES
The City requires that services provided pursuant to this agreement shall be provided to the City by a
Consultant that does not represent clients on matters contrary to City interests. Further, Consultant
shall not engage services of an attorney and/or other professional who individually, or through
members of his/her same firm,represents clients on matters contrary to City interests.
Should the Consultant represent clients on matters contrary to City interests or engage the services on
an attorney and/or other professional who individually, or through members of his/her same firm,
represents clients on matters contrary to City interests,Consultant shall consult with the appropriate
City representative regarding the conflict.
After such consultation, the Consultant shall have seven (7) days to eliminate the conflict to the
satisfaction of the City. If such conflict is not eliminated within the specified time period, the
agreement may be terminated pursuant to Section 13 (B) (3) of this agreement.
12. TERMINATION WITHOUT CAUSE
At any time and without cause, City shall have the right in its sole discretion, to terminate this
Agreement by giving notice to Consultant. If City terminates the contract pursuant to this paragraph,
it shall pay Consultant for services rendered to the date of termination.
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13. TERMINATION WITH CAUSE
A. City may terminate this Agreement effective upon delivery of written notice to Consultant, or at
such later date as may be established by City,under any of the following conditions:
1) If City funding from federal, state, local, or other sources is not obtained and continued at
levels sufficient to allow for the purchase of the indicated quantity of services. This Agreement
may be modified to accommodate a reduction in funds
2) If federal or state regulations or guidelines are modified,changed,or interpreted in such a way
that the services are no longer allowable or appropriate for purchase under this Agreement.
3) If any license or certificate required by law or regulation to be held by Consultant, its
subcontractors, agents, and employees to provide the services required by this Agreement is
for any reason denied,revoked, or not renewed.
4) If Consultant becomes insolvent,if voluntary or involuntary petition in bankruptcy is filed by
or against Consultant, if a receiver or trustee is appointed for Consultant, or if there is an
assignment for the benefit of creditors of Consultant.
Any such termination of this agreement under paragraph (a) shall be without prejudice to any
obligations or liabilities of either party already accrued prior to such termination.
B. City, by written notice of default (including breach of contract) to Consultant,may terminate the
whole or any part of this Agreement:
1) If Consultant fails to provide services called for by this agreement within the time specified
herein or any extension thereof,or
2) If Consultant fails to perform any of the other provisions of this Agreement, or so fails to
pursue the work as to endanger performance of this agreement in accordance with its terms,
and after receipt of written notice from City, fails to correct such failures within ten (10) days
or such other period as City may authorize.
3) If Consultant fails to eliminate a conflict as described in Section 11 of this agreement.
The rights and remedies of City provided in the above clause related to defaults (including breach of
contract) by Consultant shall not be exclusive and are in addition to any other rights and remedies
provided by law or under this Agreement.
If City terminates this Agreement under paragraph (B), Consultant shall be entitled to receive as full
payment for all services satisfactorily rendered and expenses incurred, an amount which bears the
same ratio to the total fees specified in this Agreement as the services satisfactorily rendered by
Consultant bear to the total services otherwise required to be performed for such total fee;provided,
that there shall be deducted from such amount the amount of damages,if any, sustained by City due
to breach of contract by Consultant. Damages for breach of contract shall be those allowed by Oregon
law,reasonable and necessary attorney fees,and other costs of litigation at trial and upon appeal.
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14. ACCESS TO RECORDS
City shall have access to such books, documents, papers and records of Consultant as are directly
pertinent to this Agreement for the purpose of making audit, examination,excerpts and transcripts.
15. FORCE MA
JEURE
Neither City not Consultant shall be considered in default because of any delays in completion and
responsibilities hereunder due to causes beyond the control and without fault or negligence on the
part of the parties so disenabled,including but not restricted to, an act of God or of a public enemy,
civil unrest,volcano,earthquake, fire, flood, epidemic,quarantine restriction,area-wide strike, freight
embargo,unusually severe weather or delay of subcontractor or supplies due to such cause;provided
that the parties so disenabled shall within ten (10) days from the beginning of such delay, notify the
other party in writing of the cause of delay and its probable extent. Such notification shall not be the
basis for a claim for additional compensation. Each party shall,however,make all reasonable efforts
to remove or eliminate such a cause of delay or default and shall,upon cessation of the cause,diligently
pursue performance of its obligation under the Agreement.
16. NON-WAIVER
The failure of City to insist upon or enforce strict performance by Consultant of any of the terms of
this Agreement or to exercise any rights hereunder should not be construed as a waiver or
relinquishment to any extent of its rights to assert or rely upon such terms or rights on any future
occasion.
17. NON-DISCRIMINATION
Consultant agrees to comply with all applicable requirements of federal and state civil rights and
rehabilitation statutes, rules, and regulations. Consultant also shall comply with the Americans with
Disabilities Act of 1990, ORS 659A.142, and all regulations and administrative rules established
pursuant to those laws.
18. ERRORS
Consultant shall perform such additional work as may be necessary to correct errors in the work
required under this Agreement without undue delays and without additional cost.
19. EXTRA(CHANGES)WORK
Only the City's Project Manager for this Agreement may authorize extra (and/or change) work.
Failure of Consultant to secure authorization for extra work shall constitute a waiver of all right to
adjustment in the contract price or contract time due to such unauthorized extra work and Consultant
thereafter shall be entitled to no compensation whatsoever for the performance of such work.
20. WARRANTIES
All work shall be guaranteed by Consultant for a period of one year after the date of final acceptance
of the work by the owner. Consultant warrants that all practices and procedures,workmanship and
materials shall be the best available unless otherwise specified in the profession. Neither acceptance
of the work nor payment therefore shall relieve Consultant from liability under warranties contained
in or implied by this Agreement.
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21. ATTORNEY'S FEES
In case suit or action is instituted to enforce the provisions of this contract, the parties agree that the
losing party shall pay such sum as the court may adjudge reasonable attorney fees and court costs,
including attorney's fees and court costs on appeal.
22. GOVERNING LAW
The provisions of this Agreement shall be construed in accordance with the provisions of the laws of
the State of Oregon. Any action or suits involving any question arising under this Agreement must
be brought in the appropriate court of the State of Oregon.
23. COMPLIANCE WITH STATE AND FEDERAL LAWS/RULES
Consultant shall comply with all applicable federal, state and local laws, rules and regulations,
including, but not limited to, the requirements concerning working hours, overtime, medical care,
workers compensation insurance, health care payments, payments to employees and subcontractors
and income tax withholding contained in ORS Chapters 279A, 279B and 279C, the provisions of
which are hereby made a part of this agreement.
24. CONFLICT BETWEEN TERMS
It is further expressly agreed by and between the parties hereto that should there be any conflict
between the terms of this instrument in the proposal of the contract,this instrument shall control and
nothing herein shall be considered as an acceptance of the said terms of said proposal conflicting
herewith.
25. AUDIT
Consultant shall maintain records to assure conformance with the terms and conditions of this
Agreement,and to assure adequate performance and accurate expenditures within the contract period.
Consultant agrees to permit City,the State of Oregon,the federal government,or their duly authorized
representatives to audit all records pertaining to this Agreement to assure the accurate expenditure of
funds.
26. SEVERABILITY
In the event any provision or portion of this Agreement is held to be unenforceable or invalid by any
court of competent jurisdiction,the validity of the remaining terms and provisions shall not be affected
to the extent that it did not materially affect the intent of the parties when they entered into the
agreement.
27. CONDITIONS OF SUPPLYING A PUBLIC AGENCY
Where applicable, seller must make payment promptly as due to persons supplying Consultant labor
or materials for the execution of the work provided by this order. Consultant must pay all
contributions or amounts due from Consultant to the Industrial Accident Fund incurred in the
performance of this order. Consultant shall not permit any lien or claim to be filed or prosecuted
against Buyer or any subdivision of City on account of any labor or material to be furnished.
Consultant further agrees to pay to the Department of Revenue all sums withheld from employees
pursuant to ORS 316.167.
28. HOURS OF LABOR
If labor is performed under this order,then no person shall be employed for more than eight(8)hours
in any one day, or forty (40) hours in any one week, except in cases of necessity, or emergency or
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where the public policy absolutely requires it,and in such cases,except cases of contracts for personal
services as defined in ORS 279A.055, the labor shall be paid at least time and a half for all overtime
in excess of eight(8) hours a day and for all work performed on Saturday and on any legal holidays as
specified in ORS 279C.540. In cases of contracts for personal services as defined in ORS 279A.055,
any labor shall be paid at least time and a half for all hours worked in excess of forty(40) hours in any
one week, except for those individuals excluded under ORS 653.010 to 653.260 or under 29 USC SS
201-209.
29. MEDICAL CARE AND WORKERS' COMPENSATION
Consultant shall promptly, as due, make payment to any person, co-partnership, association or
corporation,furnishing medical,surgical and hospital care or other needed care and attention incident
to sickness or injury,to the employees of such Consultant,of all sums which the Consultant agrees to
pay for such services and all moneys and sums which the Consultant collected or deducted from the
wages of the employees pursuant to any law, Consultant agreement for the purpose of providing or
paying for such service.
30. COMPLETE AGREEMENT
This Agreement,including the exhibits,is intended both as a final expression of the Agreement between
the Parties and as a complete and exclusive statement of the terms. In the event of an inconsistency
between a provision in the main body of the Agreement and a provision in the Exhibits,the provision in
the main body of the Agreement shall control. In the event of an inconsistency between Exhibit A and
Exhibit B,Exhibit A shall control.
No waiver, consent, modification, or change of terms of this Agreement shall bind either party unless
in writing and signed by both parties. Such waiver, consent,modification, or change if made, shall be
effective only in specific instances and for the specific purpose given. There are no understandings,
agreements, or representations, oral or written, not specified herein regarding this Agreement.
Consultant,by the signature of its authorized representative,hereby acknowledges that he/she has read
this Agreement,understands it and agrees to be bound by its terms and conditions.
IN WITNESS WHEREOF, City has caused this Agreement to be executed by its duly authorized
undersigned officer and Consultant has executed this Agreement on the date hereinabove first written.
CITY OF IG TRUE OIN L ONS
By: By: uthorize gent of Consultant
Zo
Date Date
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EXHIBIT A
The City of Tigard, OR
On-Going Service and Support Proposal for
TruePoint Solutions
May 25, 2017
I. Background $Qualifications
TruePoint Company History
TruePoint Solutions,LLC is a privately held software and solutions company based in the Sacramento
region. We bring an unparalleled level of experience designing,developing,implementing, and supporting
complex government IT solutions. Many of our team members have over 20 years of public sector IT
experience.
TruePoint was established in 2004 and became an Accela certified implementation partner in 2005.
TruePoint has worked on a number of Accela implementations across the US and has in-depth experience
helping Cities and Counties become successful with the Accela Automation product line. Currently
TruePoint was worked with the following agencies.
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Accela Projects and Experience
• Alameda,CA i Sacramento,CA Adans County;CO
Atlanta,GA San Leandro,CA Arapahoe County,CO
Ashevffie,NC • Santa Manica,CA Becaar County,TX
Ceres,CA Seattle,WA Boulder County,CO
Clearwater,FL Tacoma,WA Buncombe County,NC
Cleveland,OR Tigard OR • Clackamas Coin,OR
Corvallis,on Virginia Beach„VA CarroD Counter,MD
El Paso,TX • Watertown,W1 Cobb County,GA
Fort Collins,CO + WestSacrameato,CA Contra Costa County,CA
Grand Rapids,MS Gwimnett County,GA
Grass valley,CA King County,WA
Indianapolis,IN Los Gatos,CA • Maricopa County,AZ
Marlines,CA Paradise,CA Marion County,IN
• Marylandlietghts,MO Multnomah Counly,OR
McAllen,TX • Monterey County,CA
New York City,NY • + Napa County,CA
• Oklahoma City,OK + DC-OSSE • Placer County,CA
Omaha,NE CA-OSHPD Phan County,AZ
Outsrle,CA State of Montana Pima County,AZ
Palo Alta,CA TBPA-Tahoe Regional Planning Auffi. Sacramento County,CA
0 Peoria AZ CA Shale Lands Commission • San Diego County,CA
y, Pleasanton,CA I NYS*2te S=Matee Courtly,CA
Pleasant Hill,CA SYanislaus County,CA
Reno NY TwnePoWAnaelaAunomallon fr4optaAChenis Weld County,CO
Rochester.MN Accela LegwyUpgrade-Tidemark City&County of Denver
• RasevaleCA a Accela Le -Permits Plus City&County of San Francisco
• ArcelaLe U e-Kira
TruePoint has been involved with the City of Tigard's Accela Automation implementation since 2008 and
has significant knowledge regarding the setup, configuration,and operating goals and objectives of the
departments utilizing Accela. TruePoint believes there can be considerable benefit to the City from our
ongoing relationship as a service provider.
Selected project we have successful provided similar services for:
City of Alameda—The City of Alameda was one of Accela's first implementations of Accela Automation.
They have limited IT support and found themselves stuck in time with their Accela implementation.
TruePoint has provided the following services to the City:
• Day-to-day on-call support
• Redesign of workflow and business processes in Accela
• Yearly edits to fees based on new ordinances
• Creation of Event Scripts to streamline system operation
• Migration from Accela Automation Classic to Accela Automation v360 technology
• Migration of old reports and creation of new reports in Crystal on the Accela Hosted site.
County of Sacramento-The County of Sacramento has a goal to utilize Accela across as many departments
as possible in the County.TruePoint is helping the County to continually add to the Accela user base:
• Day-to-day on-call support
• Creation of Event Scripts to streamline system operation
• Migration from Accela Automation to version 8
• Redesign of the Planning Departments use of Accela
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• Implementing additional departments like DOT,Water Resources and Water Quality
City of Sacramento-The City of Sacramento was also an early adaptor of Accela Automation.They have
had many internal cutbacks and have looked to TruePoint to provide on-going support for their large scale
Accela Implementation.
• Electronic Plan review using Adobe
• Day-to-day on-call support
• Streamline existing configuration to take advantage of new Accela features
• Migration from Accela Automation to version 8
• Converting ARW reports to Crystal and creating additional crystal reports
Spokane,WA—The City is working with TruePoint to help with the migration from Accela Automation to
version 8 and generic business process consulting.
• Streamline existing configuration to take advantage of new Accela features
• Migration from Accela Automation to version 8
H.Understanding of City needs
TruePoint Solutions appreciates the opportunity to continue to work with the City of Tigard and can
continue to help in a number of areas that include:
• Day-to-day on-call support
• Creation of Event Scripts to streamline system operation
• Creation of Crystal Reports
• Updates or changes to existing Crystal Reports
• Yearly edits to fees based on new ordinances or internal changes
• Support on day-to-day request and enhancement opportunities from internal customers to expand
the use of Accela to other departments.
As Needed Expert Support
TruePoint has in depth knowledge of the current City of Tigard configuration.This service will provide day-
to-day on call support above and beyond what is provided by Accela CRC. It will also provide a budget to
continually enhance and expand the City's Accela configuration.
• System configuration changes that include reworking and minimizing the current number of
application types in the system and replacing many of the event scripts in the system with new
standard functionality
• Day-to-day phone support and issue resolution
• On-site support when needed for upgrades or major problems with the system
• Support when the annual fee schedules will need to be updated or reconfigured in Accela.
• Report creation support and assistance if needed
• End user or administrator training when needed
Costs
As Needed Expert Support
Consulting Services 66.5 $150 $9,975
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