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07/27/1987 - Packet COMPUTER USER COMMITTEE July 27, 1987 Agenda 1 . Computer use survey article o City of Gresham --- electronic mail (Marchi) Fort Collins, Colo. o Among PC network usage, which was greater than mainframes usage, Unisys was second (8%) behind IBM (48%) . o Fort Collins PC network includes HP, APPLE, IBM, Compaq and other IBM compatibles . �rl`DUJ(itg A3 11C/ 4.1 Pan 2 . IBM Compatibility 1.Gnolow''s� 3 . Work Programs -• Final revisions to Randy Clarno by 7- 31-87 . 4. Monthly Reporting o implementation o usage o productivity RSC:cn/0246D Office Automation Survey Computer se An exclusive American City & CountylHewlett Packard survey of office-automation trends in local government says computerization is spreading to nearly all municipal functions. By John Sequerth, Managing Editor bort on cash and out of milk, City & County, selected randomly by level. Of those from cities, 76 percent the man drives toward a nearby computer, naturally. More than 25 per- live in communities with less than plaza. Stopping at the bank, he cent answered the questionnaire. Ap- 100,000 residents. The county sampling inserts a plastic card into the proximately 87 percent of the respon- is more evenly divided, with 47 percent automated teller machine, pushes but- dents represent cities, towns or villages, of the respondents from counties with tons step-by-step and accepts the with 13 percent working at the county less than 100,000 people and 53 percent money. As he drives to the from larger counties. supermarket, a red light Respondents represent all flashes on the dashboard, in- areas of the nation: the dicating low fuel. After fill- Northeast and Mid-Atlantic ing his gas tank, the man en- states(25 percent); Southeast ters the grocery store, picks (17 percent); North Central up a gallon of milk and and Midwest (30 percent); heads for the express check- Southwest (12 percent) and out. The cashier nonchal- West(16 percent). antly pulls the milk over a The survey questioned window on the counter. A readers on the types of office green light blinks and the and computer equipment register speaks, "One. their communities have, Ninety-nine." The purchase areas of use, budget plans. has been logged automati- productivity improvements tally for store inventory rec- and future trends. ords. Personal computers (PCs) Computers pervade nearly are the most common type of every aspect of life — per- in-house equipment, with 52 sonal, commercial and gov percent using PCs. Robert ernmental. According to the Schneider of Digital Equip- annual American City & ment Corp. says the prolif- County office-automation eration of PCs has led to a survey, co-sponsored by trend toward networking. Hewlett Packard (HP),_ Since local governments have nearly 90 percent of the gov made a considerable invest- menternments iurvCyed have iit _ in PCs, "they want to house computer equipment, get more out of their equip- For communities with mote'.. ment," he says. "They have than 100,000 residents,the the opportunity to use a PC figure rises to 98 percent. as a window to a larger sys- The survey was sent to tem. With the PC, you can 1,000 readers of American build indefinitely." 46 American City 6 County/July 1987 According to the survey, ercent making," says Mark Kemper, rector of the respondents have no1Wdi linked "Eventual) (;/t/e$ of data processing, "and eliminates PCs. Nearly 14 percent of the respon- Yi telephone tag. It helps motivate our dents say their communities have be- employees." tween two and 25 PCs networked,while will be linked with Kemper says the computer linkage 34 percent have more than 25 PCs distant databases.it absolutely was necessary. Gresham, linked in a system. Networking is more which borders Portland on the east, is prevalent in larger communities. Forty- "growing by leaps and bounds," he four percent of the respondents from says. "Last year, we had 34,000 people, cities or counties with more than integration beginning to happen in the This year we have 47,000, and by next 100,000 people say they have 25 or more office." year, the population will be 56,000." PCs linked. Gresham, Ore., has linked all seven The city is annexing unincorporated David Norman, chief executive offi- city departments to two Digital VAX county land, and the ability to share in- cer for Businessland Inc., a large retail computers. The city has connected 130 formation quickly is important, he chain specializing in PCs, says the de- micros, terminals and printers, as well adds. mand for networking is on the rise. as 35 PCs, enhancing communication "We have a relatively young and mo- "Clearly, connectivity has arrived, and among all areas of city government. tivated staff throughout the city," in 1987, we will see continued growth in Gresham has an extensive electronic Kemper says. "There has been great the connectivity of personal com- mail system, connecting department support for the system and almost puters," he says. "We will also see the heads with the city manager's office. everybody was anxious to use it." true implementation of voice and data "Our system allows fast-track decision- Most networking projects occur after Fort Collins Develops PBX-based Network Like other fast growing cities, Fort Collins, Colo., must ficial papers. The city estimates-the cost of a simple memo cope with:the vadious-Acirkands growth places on a city has been reduced from $8.43 to 83 cents with electronic goYermment alto i�cotputer resources: The govern- marl meld R1oX 31 a;td 44 percent rd9eooit #o a survey of,c worlters 68 centsa the a its 88;000 res `xb x l J l e� >1 ereeAt,ai-i per lqept - s net .€vilrtFt t city.gamsr and_65 OCR >hdusl_y inaccessible, fi�CPt . ,.. t v: -�}•- •' � loss.- tett}s ! o`i addidpzro'sice and sup' arf have )<n adiirEiatattat►3 ` ii►nal;com- ', pQtl; irate t � r< to�it. a fsnomy ancl.a;wide: paters ov dif€ctextt vendors d baso&_soft pre had TAW W ca onsiderattonk€ur the to* k n ou �r ° ac�ttpns.All depattcrtts cagalase t ,"Serviceand su tt►id , sprue lice! caps= j ipoXt are c iittcal to Sil%eess," Dahlgren bthttes wrord processing and electronic><nail, but some de- says. Witlio aK, to rlsuasitq tt`to pf ics autiima'tionwould partments iregtut�c other cgpaht>rticS, kueh as gzsphics have beets mei irmra oil l txiltK"' CommW4, iiJiS the key elementrequired to tie the var- lA thel .p esu Bpecaahsts from Hewlett-' �oulrdcpatElruents toSether I�tqure tltaip.210 Fkat ��� ,.: � Ce81>n patablishta$Soak petnuo11 aadeiwdenttifor- �i}{irJ�f(�n= Ulm"tply �dd ' 11',""�i n +1 �� -ot - chose certain k t� � •` 1 t F fay ai3 a1,tlec- rand Wasmwat'ci 3rqunres alrOaa. tronlc mail.''!`lied empTtryaes then trttlned and Bitppgrted stage of plic tons, incluc lag grap�and heavy,-#m*. other users A tie+a itffot�ota raga f a ittetn"was base uSag'e s ty applications rua on poweAl'w -kata= designed,usmgemtii ee ka ertt�tnd`impl6�ienl vitas #ib9 s,'buf Elt1+e�laboratory comp tars and Ambt portable c iamuMcat s htrtit' tfr tra is i�fikttat-PI Cwt~ 1tan lioiiels also s> Ui6d networking so€tware $off t dephortet aqd d8ta irartsptais- The departtapemt maintains m a hudttlaba ,sting every saons ate rQq r t piece of eguapp" atad plant 3n",t '4 em Abad lit,maimte- 'wt# a f9r-It a tial nance histox 1t,.moi. tleAiil alerts food workers wh$n A n tpin .SYsrem y.: w ditti- tracks every'wia s7t 'aswver tine =, metropolitan area r y Vii- allowing utadetround ` be located quickly. �:ti�y9- l�ilkc`3mitlY;trlt#ttlty's ,:fie txupPttig'system itr'tlte� run." is updated fregi>ently. "W3th the new.'rAten&,"he says, "we �` f' orated mm. prods taps'i signthan we could previ- ro Quays S �`Y in Nil ' td`of pill .S� , � 48 American City b County/July 1987 the local government has acg10 sev- technology and office automation,• microcomputers and 28 percent utilize eral PCs in various departments. In percent name the integration of per- minicomputers. Augusta, Maine, however, a new City sonal computers as most important. Since IBM dominates the PC market, Hall is being built with the network Adequate user training is the most fre- seeing the company named as the pri- planned from the outset. Each worksta- quent response, with 44 percent calling mary hardware supplier by 48 percent tion in the new building will have an it a priority. Information access and of the survey respondents is not surpris- outlet with four options — telephone, distribution also were rated highly,with ing. Other companies named include high- and low-speed computer or video 41 percent calling distribution a major Unisys (8 percent), NCR (6 percent), camera/television connections. The fa- challenge. Digital(3 percent)and HP(3 percent). cility is being designed as an "intelli- While personal computers are the rov Im in productivity gent building," giving city employees most common pieces of office automa- Improving p y added flexibility. tion equipment, 42 percent of the re- Why computerize? Survey respon- When questioned about key issues spondents say their local government dents say using computers boosts pro- facing the respondents' department/or- has mainframe computers, 40 percent ductivity. Although 24 percent of those ganization in relation to information use word processors, 31 percent have answering say productivity has in- Bell VU6Converft to Distributed' System ,fter a,successful,experience with computerized map- phone lines to the computer system at City Hall. When the ping, Bellevue, Wash.; officials decided a highly in- dispatcher receives a call, the system automatically flashes ti; ctive system could offer more benefits than its the name and address of the.citizen calling 911 on the atiaiitftagte-beented,°centralized approach. screen. The police-dispatch system, containing the current I,000M near.Seattle,Bellevue has 82,000 residents within status of all police cars, identifies the next available car to 26W*are rniles The;city's;service area,however,extends the'dispatcher. When police canis dispatched, the infor- Wtri _ttcrporared icing county,covering 40 sgtiare miles. mation is recorded After handling the incident, the offi- h rAteti 214953;B4evue had five�ndellendent:water cer's report alb is entered into'tlte system. That file thea is r; '`ef dis t> 1 , 1When the cttYimexed`those trans�er�d + k iw luicrr to;the computer system ,y�{i, lIVFi 'k t $ ft � �r*ps, tr"• ai ralhle' C° atli ei#t 1 iillent ,� fitted t�t�tR I�tet dittehcd littit re- '11"+ a-printad copy. � i� e'Atlllity-,to,sh*infor- ' ^ ` ' n throigltout tin net- } is one of=;0e.system's } wwy t -itwst important lbeftflits, al- ppLt r �� o: trto� ' lowing the city to leverage its computer investment into a variety of applications. For example, now that the infor- m tion base in, the auto- n ; p mated mapping.sysCetn is d� 4 V mature,.the city plans to start 2 e'o i a clu t r of'ininicoitiputers.. using it with other-existitlg'software Systems. "t Coc t benefita bflhis approach:" Bellevue intenits to tette the mapping system for transpor- ' includetr34 cluster of.three tation modeling.to soive:ingress-and egress problems in the �ippltters,.pne 3/�X41650.and two downtown area.Mapping for the water,sewer.and"nage Y r� systetKis interact together, and are systems has been digitized and entered into elle map.base. y#tom � >Ferminais About lttt4f of.tite Another impottetnt use Of the automated mapping systam is i P the ctty,'S„welter-skitttrikiti�ton management system. By using e computer, water edhitim deo o w a?Ping P , P- F '" y , lielpin$,the rommuniry a # nd oYt�r �r . [ ys>em ;pian for l~tttuts eXttft on (lithe water system and assess �itt ip dohs, :$celequipment,the system's st tiatetr tpcessing-for the.mappitig systetq. Mini .stux sa dep4n0s pn esiuipmeut alone.Parks says. s And the Po) a slndiyira Coin `,* lt>ae c(npis;�tigttiitlt tiea3 partinents has bean ex- lce rtcstciem► wttii the iYo seel.compuE tient.will a ,, �t mtnn r�ocatec� ")�� he '' k r tli�n tai.of� parts. Net- x t t 9t #ett tdr t aaiands;o)*pollca rlt g c*t�tie l-iWividt►1311 t all+s`tor:bthex to promote ts .Aid not 0 so American City & County/July 1987 What percentage of proictivity improvement has been realized? r � 7,aly x a r< M t k �,eR 42% 11 to 26%-,. ,b 34% ' More than 25% creased by less than 10 percent, 42 per- computers are used for utility billing, 36 cent say the improvement has been be percent for water and wastewater oper- g tween 11 and 25 percent. Another 34 ations, 24.5 percent for fleet manage- percent report productivity has in ment, 19 percent for traffic engineering r creased more than 25 percent by using and 19 percent for street maintenance. computers. In cities and counties with more than II Computers, which were used first for 100,000 residents, those figures are administrative functions, now are being greater. Nearly 18 percent of larger used in all areas of local government. communities have computerized solid- And one of the predominant reasons is waste collection and disposal depart- affordability. "As the costs of comput- ments, 19 percent have automated park ing come down," Schneider says, "it and recreation operations, 12 percent becomes cost-effective to put more use computers for building maintenance �y functions online." and security, and another 12 percent II While local governments may get have computerized public-transit sys- 2 more for their money, budget figures tems. for computer-related expenditures re- Fleet management is one application main steady. Local governments are al- showing an increase in computeriza- lotting approximately the same budget amounts for computer expenditures in fiscal 1988 as they did in 1987 and 1986. What types of computer .^ For communities with less than 100,000 equipment do you have ? � I residents, 83 percent say$50,000 or less was spent on computer-related equip- in- house'.) ment in 1987. Sixteen percent say their community spent between $50,000 and $249,999. Only 1 percent say more than $250,000 was spent. f For 1988, 83 percent again plan to spend $50,000 or less, with 17 percent intending to spend more than $50,000. Larger governments obviously will buy more computer-related equipment. Forty-five percent of the respondents ❑I'd like to see a demonstration of the from cities or counties with more than Minolta RP 503 Reader-Printer. 100,000 residents expect to spend more ❑Please send more information than$50,000 in fiscal 1988. NAME Administrative functions still are the most dominant areas for computer use. i'' 42% TITLE Nearly 76 percent say their communities 31% t COMPANY use computers for word processing, 69 28% percent for personnel/payroll, 64 per- ADoaEss cent for financial planning and 40 per- 52% cent for tax records. clry STATE ZIP Public works areas are being comput- 9% TELEPHONE " erized as well. More than 47 percent say Circle No.28 On Reader Service Card Mad to Minolta Corporation,Micrographics Division. I 53 I fol wdroms Drl,-e.Ramsey,N J 0M46 ACC 7/87 ' computer codes. Any. contractual What is your 198audget for computer purchasesi charges also are recorded. After a re- pair is made and the vehicle has left the $50,000 or less garage, the appropriate city department is assessed for the repair. The system also tracks employee time. CEMD is re- sponsible for 1,800 vehicles and 1,200 ` `' "" ` • 4 miscellaneous pieces of equipment from �•.w' nearly all major manufacturers. The fleet management computer sys- tem also interfaces with an automated fuel system. This computerized func- tion has eliminated personnel previ- ously needed for dispensing gas to city vehicles and keeping fuel inventory. Mapping applications v Computerized geographic mapping $50,000 to RISO,OOO or more systems also have contributed to an in- creased use of computers in public works applications. This geographic da- tion, compared with last year's survey $500,000 annually in payroll costs. The tabase can be shared by a variety of de- results. A software-based package has number of CEMD employees has de- partments. A geographic information contributed to significant cost reduc- creased about 35 percent since 1980, but system can include many different lay- tions in Indianapolis. "We have a com- "we increased productivity with less ers, including land-use zoning, streets, prehensive approach to fleet manage- employees," he adds. Additional sav- utility distribution, drainage informa- ment," says James Garvie, administra- ings have been realized by cutting parts tion, housing and property boundaries. for for the Central Equipment Manage- costs and reducing the number of out- "The real strength of a geographic ment Division (CEMD). "But without side contractual services. system is its ability to pull together data the support of the data-processing sys- Mike Bright, systems analyst for from many sources and tie the infor- tem, we could not have accomplished CEMD, says a work order is entered mation to features on a map," says our goals." into the computer as each vehicle is David Sonnen of Deltasystems. "This Garvie says computerization has brought to the garage for repair. Parts capability lets the planner use.existing helped Indianapolis save more than and labor costs are tracked by using databases rather than duplicating, re- ~t x d -nom{ i. By�1izabeth lrllard, for__'Assistant r; elievi,a Computed ti�br and'garbage bg&g sys "What we found out,;::he'Etdds,""wets mint pte tem would increase-efficiedcy and save money,:Amite were not being:.biiled,.which.was am%zing:,00t$id g4he City, La., began investigeitimg several diff*ent.'Com- size of Amite;(population 4,429) The stmt nt2t of y pater systems,:-qnl ta-figd ail yK $40,000 mate than the they got by putting these people online prat � r t�it�t'-1CY ,�( `M�the•to�vn's fsvor h+�w ttc� icvv the syatenr ttt the first year nx r e kion f puter sls were holding s < � nesstS. Attentllttg4"6t11 SOnit�aC �VVAS".It� � � t "° '. •, ,W ��lr��, Ltr '?ty �► t high speed printer: ch '' toiiiirtg to Budden, 04 mentt-dh 6 b proofi and almost 8tt,►oAe ctitut s to to Cn ,. �a * _ i` i within gday. :+Y *..4Wu�usedtdy Y rIn" kCts Qtatp��d.' ►Ys � t will irtii}t on ^� iQ�'�t-.s ally� tan It�tVl 8ttt1 ahn$s '>ihe tbwm lilted the new system so much an add#tional ear�feil s 7 t��o��rlty 1'AS $SAW was budgeted and the two professors were asked to Avt+atr �` + . .� '3trtesiytdded the sales tett.Qri►padlow51 tax A '�ed tt3Y st > to ter L' `�`3twgtitriflpj est I enzciydevelop �00 Will 4 '.Vid tae } S C 2 ' steth ;ft 4Q; Ch 1=11-04 { F.'.�`. 54 American City&County/July 1987 formatting or re-entering data." "OPAVE, The speed of computers has en- Wn,,]R lanced ublic safer operations,p y cutting response time and allowing laHKE"AE1% UP IS w-en- forcement officers to be preparedd more more thoroughly. The Police Department in Houston D09 has used computers to cut response time IUMMon complaints to an average of seven minutes. When a complaint is lodged, the computer verifies the caller's loca- tion, routes the call to the proper dis- patcher and checks for duplicate corn- plaints from the same area of the city. A priority is assigned,an automatic dis- play of the caller's address provided, and the nearest patrol car identified. Field officers can communicate with the dispatcher with mobile data terminals (MDTs). Officers can receive informa- tion on the computer screen rather than through radio transmissions. The MDTs also are linked to local, state and na- tional law-enforcement and motor-ve- hicle databases, allowing officers to identify stolen cars and repeat of- fenders; Schneider says connecting city opera- tions with distant databases is the wave of the future. "Eventually, departmen- tal groups will be connected with other city departments," he says. "Ulti- mately, cities will be linked with state governments, federal agencies and other distant databases." Respondents also list the other types of office equipment used. More than 95 percent say they have in-house copiers and electric typewriters. Approximately half report using word processors. This equipment is instrumental to an inte- AmoPave°fabric smoothes the heartbreaking reality grated office system. Nearly 4 percent agree an integrated system includes "a of cracking and potholes. Its special design keeps your repaved set of office-related tools allowing all roads together longer—up to twice as long as without AmOPave. workers to generate, access, process, file, retrieve and distribute electronic VAter causes most road breakups.When com- messages, documents, data and graph- bined with tack coat,AmoNve seals the road to minimize water ics that are related and compatible with penetration. Protecting your streets from forced separation due data processing and end-user comput- ing." to retained moisture in the subgrade. "Computer technology will change AmoPave cushions roads from some hard the way government is structured," Schneider predicts. "Department lines realities. The fabric absorbs and diffuses the stresses on the new are going to be blurred." He says pri- overlay caused by cracks in the old pavement. That keeps reflec- vate businesses already have restruc- tured due to computerization. Some five cracking under control even under the most severe conditions. middle management positions ha%e been So make the perfect match for your roads—with cut, he says, because upper manage- AmoPave. Once u see the decreased maintenance and extended mens, using computers, can obtain lie }ro formation directly from the field. He repaving cycles,you'll never part with it. Call Amoco for your sees a parallel in the public sector, "hut nearest distributor. it may take sonic time.' Amoco Fabrics and Fibers Company, 900 Circle 75 -- --- -- - - - Parkway,Suite 550,Atlanta, GA 30339, (404) 956-9025. Want more information Sweet's 02275/AMO Buyline 1065. about advertised products C�AMOCO CONSMUCTION FABRICS and services? Use the Read WE'VE GOT YOU COVERED TM f Reader Service card In this ©1997,Amoco Fabrics and Fibers Company Issue. Circle No. 31 On Reader Service Card -- - --- _ _- 56 American City 6 County/July 1987 Management Systems Northwest , Inc . 1 City of Tigard , Oregon July 1 , 1987 SERVICES CONTRACT * * * --CONTRACT-- * * * * OPERATION and MANAGEMENT of the COMPUTER CENTER This agreement by and between: Management Systems Northwest, Inc . hereafter referred to as "Contractor" or "Management Systems" and: The City of Tigard P.O. Box 23397 Tigard, Oregon hereafter referred to as "City" . The parties hereto, in consideration of the mutual covenants expressed , agree as follows: Management Systems Northwest, Inc . 2 City of Tigard, Oregon July 1 , 1987 SERVICES CONTRACT I CONTRACTOR shall perform or provide as follows: a. During the term of this agreement, CONTRACTOR shall be responsible for the day to day operation of the City of Tigard Computer Center. As a minimum, CONTRACTOR shall provide the following levels of coverage: 1 . A management level computer center manager as needed. 2. The equivalent of one computer operator 40 hours per week, Monday through Friday. 4 44s4c� 3. Up to 50 hours annually of additional computer operator time for emergencies, databa,.� reorganizations and related activities. T 4. Up to 50 hours of programmer time on an annual basis for writing reports and performing other tasks outside those normally required for software system usage, said time would be provided when requested by the CITY. / CITY shall have the right of approval of all persons assigned to the City of Tigard Computer Center pursuant to this paragraph. CITY shall not unreasonably withhold its approval . During the first quarter of the contract , CITY and CONTRACTOR shall meet and establish a policy to evaluate Management System personnel under this provision. The persons provided pursuant to this paragrpph shall have appropriate levels of experience required to manage and operate the Computer Center and shall be employees of CONTRACTOR, not CITY, and CITY shall have no right to direct or supervise the activities of the individuals . b . CONTRACTOR' S responsibility for the management and operation of the City of Tigard ' s Computer Center includes management and operational functions normally attributed to the operation of a Burrough ' s B-1000 series of computers. C. CONTRACTOR shall , during the term of this agreement , work closely with a computer counsel or user group CITY may have or establish, providing communications and support required for a computer counsel to perform its duties. Management Systems Northwest , Inc . 3 City of Tigard , Oregon July 1 , 1987 SERVICES CONTRACT d. CONTRACTOR will coordinate the management and operation of the computer Center with the designated representative of CITY. e. CONTRACTOR shall be responsible for coordination of all activities with those agencies, corporations or persons who usually service the Computer Center, including Burroughs Corporation and such other organizations who during the period of this contract might be included by CITY for coordination purposes. Additionally CONTRACTOR will coordinate and interact with departmental managers and any other users of the Computer Center. f . CONTRACTOR will insure the integrity of the date base and programs of CITY by performing those activities set forth in Exhibit A attached hereto and by reference incorporated herein . g. CONTRACTOR in providing for the services set forth in this agreement is not obligated for the provisions of or financial responsibilities for the computer or ancillary machinery, supplies and hardware maintenance which are supplied and paid for by CITY and maintained by other organizations and which are a designated maintenance responsibility of CITY . h. CITY may request and CONTRACTOR may provide such other additional professional services not set forth above, when said services are requested by CITY in writing, after acceptance by CONTRACTOR. Such additional services shall be charged to CITY at CONTRACTOR'S prevailing charges, terms and conditions for such services . i . On call operations shall be provided if so requested on a 24 hour, 7 day per week basis. This service would provide an operator within 1 hour on site for emergency_ system operations. Cost for this service would be an adds conal $25/per weekend and $30/hour after first 50 hours additional operator time. Management Systems Northwest , Inc. 4 City of Tigard, Oregon July 1 , 1987 SERVICES CONTRACT II CITY shall provide the following: a. CITY agrees to install and maintain for the duration of this agreement a modem and associated dial telephone line compatible with the existing CONTRACTOR equipment . CITY will pay for the installation, maintenance and use of said equipment and associated telephone line charges between CITY 'S site and CONTRACTOR'S servicing personnel. CONTRACTOR shall use this modem and telephone in connection with error correction. Such access by CONTRACTOR shall be subject to prior approval by CITY in each case and such access shall be solely for the purpose authorized by CITY in the individual case. b. CITY shall provide magnetic discs , magnetic tapes and all supplies necessary for the operation of the Computer Center. III Management Systems North West, Inc . shall provide services under this agreement commencing July 1 , 1987. CITY shall pay $3 , 560.00 each month for the services set forth in Section I. All payments are due on the 10th of each month commencing July 1987 . IV CONTRACTOR agrees that all data processed or handled by its employees shall be treated in a confidential manner and shall not be divulged to any persons without the express written consent of CITY. In the event any data is divulged by employees of CONTRACTOR in violation of this provision , CONTRACTOR shall indemnify and hold harmless CITY from any and all liability which CITY may incur as a result of divulging said data . V CONTRACTOR will take all action within its power to protect the proprietary rights of all software systems which may be installed on CITY ' S computer. CITY will also take all normal measures necessary to protect the integrity of all software i systems installed on CITY 'S computer and will protect the legal rights to those systems. Management Systems Northwest, Inc . 5 City of Tigard , Oregon July 1 , 1987 SERVICES CONTRACT VI CONTRACTOR shall indemnify , save and hold harmless CITY its officers , agents and employees from any and all liability, claims or damage arising out of or resulting from the act or failure to act of CONTRACTOR, its employees, agents and assigns, which act or failure to act result directly or indirectly in the breach of any software owner right or proprietary interest in software presently operational or subsequently purchased by CITY. CITY agrees to indemnify CONTRACTOR. its agents , officers , employees and assigns from any and all liability, loss or damage which CONTRACTOR may suffer as the result of claims, demands, costs or judgments against it arising out of or resulting from the acts of CITY, its officers, agents, employees and assigns. VII CONTRACTOR shall carry for all its employees and subcontractors engaged in any work pursuant to this agreement, in accordance with Oregon law, full workers compensation insurance . CONTRACTOR shall also provide CITY with proof of comprehensive liability insurance to protect CITY and Contractor and its subcontractors and the agents, officers and employees thereof against all claims for damages as a result of work performed pursuant to this agreement . Such coverage shall be in a minimum amount of $500,000 to any one claimant and $1 ,000,000 for any number of claims arising out of a single accident or occurrence. VIII 1' In the event of a breach of this agreement by CONTRACTOR, CITY'S remedies shall be limited to , securing alternate performance. Prior to seeking alternate performance , CITY shall notify CONTRACTOR in writing of the nature of the breach and provide a reasonable time for CONTRACTOR to cure the breach. If CONTRACTOR fails to cure within said time, CITY shall then have the right to seek alternate performance and CONTRACTOR shall be liable to CITY for all costs incurred in procuring said alternate performance up to the amount required to be paid by CITY for the particular year in which the breach occurred. In the event of a breach of this agreement by CITY, CONTRACTOR'S remedy shall be limited to the amount required to be paid by CITY for the particular year within which the breach occurred, as said monthly payments are set forth in this agreement . Management Systems Northwest, Inc . 6 City of Tigard , Oregon July 1 , 1987 SERVICES CONTRACT IX The parties by their signatures acknowledge that they have read this agreement , understand it, and that it, together with the referenced exhibits , constitute the entire agreement , understanding and representations expressed or implied between the CONTRACTOR and CITY with respect to the services and related materials to be furnished hereunder and that this agreement supersedes all prior written or oral proposals, This agreement constitutes the entire agreement between the two parties and no statement, promise or inducement made by any party or agent of any party that is not contained in this written agreement and attachments hereto shall be valid or binding . X This agreement may only be modified or altered in writing signed by all the parties. XI The waiver of any provision or provisions under this agreement shall not constitute a waiver of any other provision. XII This agreement shall be for a term of approximately one (1) year, to commence June 1 , 1987 and continue until June 1 , 1988 with provision for automatic renewal for the sequential years until such time as written termination. Management Systems Northwest, Inc . 7 City of Tigard , Oregon July 1 , 1987 SERVICES CONTRACT XIII Both parties to this agreement shall comply with the Civil Rights Act of 1964 and the regulations adopted thereunder . Neither party shall discriminate on the basis of race, religion, color, sex, national origin, age or handicap . EXECUTED this day of 1987 , at Tigard , Oregon. City of Tigard DATE: President Management Systems Northwest , Inc . t Management Systems Northwest , Inc. 8 City of Tigard , Oregon July 1 , 1987 SERVICES CONTRACT EXHIBIT A SCHEDULE OF OPERATIONS 1 . Perform "clear start" on a regular basis. 2 . perform daily backup of database audit files 5 days a week. 3. Perform "disk maps" weekly or as needed. 4. Perform "database" maps weekly. 5. Maintain operation logs (ODT, ELOG< MMCS audit) . 6. Backup system and database to disk (weekly) . 7. Clean and perform operator maintenance on hardware (tape drives, printer ) . 8. Provide user training and assistance . 9. Perform disk file maintenance (copying and removing files from disk) . SITE MANAGEMENT PROPOSAL July 1987 thru July 1988 One full time Computer Operator Supervisor 257 of His/Her Time 50 Additional hours operator time 50 Additional hours programmer time Total annual cost $42, 720.00 Monthly charge $3 , 560.00 Yearly Increase of 87 Starting July 1st 1988 FAL . MEMORANDUM — CITY OF TIGARD, OREGON ' TO: Jerri Widner, Finance Director_ February 12, 1986 FROM: Patt Martin & Loreen Wilson Q _,1_) SUBJECT: Recommendation regarding the Burroug s Word Processing System Based on very limited information, we would recommend staying with the Wang Word Processing System with WP Plus software. There has not been sufficient time to thoroughly research and compare both systems. Dollar figures were not available from Burroughs regarding training or upgrading the system. Both systems are basically comparable when looking at text manipulation abilities in the Burroughs and WP Plus software. However, there are some differences which make the Burroughs system more difficult to administer, i.e. : no document numbering system (each document is known only by its name); format line is like a ruler (doesn't show line position for easy reference by typist); no area user groups; and the complexity of the system (not user friendly) would require the system administrator to spend much more time in training on an ongoing basis, especially with the casual user. Some of the other differences are: BURROUGHS WANG — WP PLUS Not user friendly User friendly Four levels of functions Conversion from WP to WP+ Always in the insert mode 3 levels of insert & delete More code keys to learn Edit within an insert Graphics can't be used with WP text Graphics show on screen on new More System disk capacity terminals Limited security Better security BOTH SYSTEMS HAD: Sort Column edit and wrap around Spelling Verification Split screen editing Advanced scrolling Help information In reviewing the Word Processing Manual for Burroughs, it appeared to be more difficult to learn the basic skills. It did not seem to flow very easily and casual WP operators may have a difficult time remembering the functions without having the manual with them at all times. One last note, the City would have to go to a separate vendor to have all our documents converted to -the Burroughs system. Burroughs did not have information as to the cost of this, but did recommend a couple of vendors . The Burroughs system, from a WP administration viewpoint, does not seem to be the best move for the City . However, we would recommend the Computer User Committee consider the following issues before deciding against the Burroughs system: compare the costs of upgrading the Wang system to meet our growth needs to the cost of a comparable Burroughs system; deride what benefit there is to have the flexibility of having terminals which would access DP & WP in the WP center; identify what needs there will be in taking DP data and "dumping" into WP for manipulation. 3681A