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Riley Research Associates ~ C160024 CITY OF TIGARD,OREGON-CONTRACT SUMMARY FORM (THIS FORMMUST ACCOMPANY EVERY CONTRACT) C 1/M a q Contract Title: 2015 Community Survey Number: / Contractor_ Riley Research Associates Contract Total: $35,150 Contract Overview: Provide a commumty sutv>c�-for the City of Tigard (fall.21115) to include but not be limited to valid telephone sury°ev instrument,web survey design and execution data collection,data tabulation,reporting,and presentation. Initial Risk Level: ❑ Extreme ❑ High ❑ Moderate Q Low Risk Reduction Steps: Risks are relaxed to the sharing of privileged information about cite issues currently being addressed by staff that may or may not be developed for wider public discussion or sharing.Vendot will be instructed in person to not divulge any information about city business that is considered for background discussion to develop survey instrinnera.ts. Risk Comments. Risk Signature: Contract Manager- Rudy Owens F•At: 2753 Department: City Management "Type. ❑ Purchase Agreement ® Personal Service ❑ General Service ❑ Public Improvement ❑ IG A, ❑ Other: Start Date: 11/4/2015 End Date. 10/130/2016 Quotes/Bids/Proposal: FIRM AMOUNT/ScogE 1. R11Z Research Associates 35,150 2. ERIC Research 45100 3- CENI Strategic Communications 32,850 Account String: Fund-Division-Account Work Order—Activit;Type Amount FY 2015-16 600-1000-54001 35,150 Auurovals- LCRB Date: Department Comments: Department Signature Purchasing Comments. Purchasing Signature: City Manager Comments: City Manager Signature- 'rnl�i(�7y f Q. After securing all required approvals,forward original copy to the Contracting and Purchasing Office along with a completed Contract Checklist. Contract Number C /lSiC�CJ�M CITY OF TIGARD,OREGON PERSONAL SERVICES CONTRACT 2015 COMMUNITY SURVEY THIS AGREEMENT made and entered into this 4s' day of November, 2015 by and between the City of Tigard, a municipal corporation of the State of Oregon, hereinafter called City, and Riley Research Associates,hereinafter called Consultant. RECITALS WHEREAS, the City's 2015-2016 fiscal year budget provides for services related to the City's 2015 community survey;and WHEREAS, City has need for the services of a company with a particular training, ability, knowledge,and experience possessed by Consultant,and WHEREAS, City has determined that Consultant is qualified and capable of performing the professional services as City does hereinafter require,under those terms and conditions set forth, THEREFORE, the Parties agree as follows: 1. SERVICES TO BE PROVIDED Consultant shall initiate services immediately upon receipt of City's notice to proceed together with an executed copy of this Agreement. Consultant agrees to complete work that is detailed in Exhibit A and by this reference made a part hereof. Any and all work assigned by the City will be contained in subsequent scope of work as needed 2. EFFECTIVE DATE AND DURATION This Agreement shall become effective upon the date of execution, and shall expire, unless otherwise terminated or extended,on June 30,2016. All work under this Agreement shall be completed prior to the expiration of this Agreement. 3. COMPENSATION The City agrees to pay Consultant in accordance with the fee schedule outlined in Exhibit A for performance of those services described herein and in any subsequent agreements that arise from the work under this Agreement. The total amount paid to the Consultant by the City shall not exceed Thirty Five Thousand One Hundred Fifty and No/100 Dollars ($35,150.00) if all tasks are completed. Any and all payments made to the Consultant shall be based upon the following applicable terms: A. Payment by City to Consultant for performance of services under this Agreement includes all expenses incurred by Consultant, with the exception of expenses, if any identified in this Agreement as separately reimbursable. B. Payment will be made in installments based on Consultant's invoice, subject to the approval of the City Manager, or designee, and not more frequently than monthly. Payment shall be made only for work actually completed as of the date of invoice. C. Payment by City shall release City from any further obligation for payment to Consultant, for services performed or expenses incurred as of the date of the invoice. Payment shall not be considered acceptance or approval of any work or waiver of any defects therein. D. Consultant shall make payments promptly, as due, to all persons supplying labor or materials for the prosecution of this work. E. Consultant shall not permit any lien or claim to be filed or prosecuted against the City on any account of any labor or material furnished. F. Consultant shall pay to the Department of Revenue all sums withheld from employees pursuant to ORS 316.167. G. If Consultant fails,neglects or refuses to make prompt payment of any claim for labor or services furnished to Consultant or a subcontractor by any person as such claim becomes due, City's Finance Director may pay such claim and charge the amount of the payment against funds due or to become due the Consultant. The payment of the claim in this manner shall not relieve Consultant or their surety from obligation with respect to any unpaid claims. H. Consultant shall pay employees at least time and a half pay for all overtime worked in excess of 40 hours in any one week except for individuals under the contract who are excluded under ORS 653.010 to 653.261 or under 29 USC sections 201 to 209 from receiving overtime. I. Consultant shall promptly, as due, make payment to any person, co-partnership, association or corporation, furnishing medical,surgical and hospital care or other needed care and attention incident to sickness or injury to the employees of Consultant or all sums which Consultant agrees to pay for such services and all moneys and sums which Consultant collected or deducted from the wages of employees pursuant to any law, contract or agreement for the purpose of providing or paying for such service. J. The City certifies that sufficient funds are available and authorized for expenditure to finance costs of this contract during the current fiscal year. Funding during future fiscal years shall be subject to budget approval by Tigard's City Council. 4. OWNERSHIP OF WORK PRODUCT City shall be the owner of and shall be entitled to possession of any and all work products of Consultant which result from this Agreement, including any computations, plans, correspondence or pertinent data and information gathered by or computed by Consultant prior to termination of this Agreement by Consultant or upon completion of the work pursuant to this Agreement. 5. ASSIGNMENT/DELEGATION Neither party shall assign, sublet or transfer any interest in or duty under this Agreement without the written consent of the other and no assignment shall be of any force or effect 21 e whatsoever unless and until the other party has so consented. If City agrees to assignment of tasks to a subcontract, Consultant shall be fully responsible for the acts or omissions of any subcontractors and of all persons employed by them,and neither the approval by City of any subcontractor nor anything contained herein shall be deemed to create any contractual relation between the subcontractor and City. 6. STATUS OF CONSULTANT AS INDEPENDENT CONSULTANT Consultant certifies that: A. Consultant acknowledges that for all purposes related to this Agreement, Consultant is and shall be deemed to be an independent Consultant as defined by ORS 670.600 and not an employee of City, shall not be entitled to benefits of any kind to which an employee of City is entitled and shall be solely responsible for all payments and taxes required by law. Furthermore,in the event that Consultant is found by a court of law or any administrative agency to be an employee of City for any purpose, City shall be entitled to offset compensation due, or to demand repayment of any amounts paid to Consultant under the terms of this Agreement, to the full extent of any benefits or other remuneration Consultant receives (from City or third party) as a result of said finding and to the full extent of any payments that City is required to make (to Consultant or to a third party) as a result of said finding. B. The undersigned Consultant hereby represents that no employee of the City, or any partnership or corporation in which a City employee has an interest, has or will receive any remuneration of any description from Consultant, either directly or indirectly, in connection with the letting or performance of this Agreement, except as specifically declared in writing. If this payment is to be charged against Federal funds, Consultant certifies that he/she is not currently employed by the Federal Government and the amount charged does not exceed his or her normal charge for the type of service provided. Consultant and its employees, if any, are not active members of the Oregon Public Employees Retirement System and are not employed for a total of 600 hours or more in the calendar year by any public employer participating in the Retirement System. C. Consultant shall obtain, prior to the execution of any performance under this Agreement, a City of Tigard Business License. The Tigard Business License is based on a calendar year with a December 31st expiration date. New businesses operating in Tigard after June 30th of the current year will pay a pro-rated fee though the end of the calendar year. D. Consultant is not an officer, employee, or agent of the City as those terms are used in ORS 30.265. 7. INDEMNIFICATION City has relied upon the professional ability and training of Consultant as a material inducement to enter into this Agreement. Consultant represents that all of its work will be 31 - -1 performed in accordance with generally accepted professional practices and standards as well as the requirements of applicable federal, state and local laws, it being understood that acceptance of a Consultant's work by City shall not operate as a waiver or release. Consultant agrees to indemnify and defend the City, its officers, employees, agents and representatives and hold them harmless from any and all liability, causes of action, claims, losses, damages, judgments or other costs or expenses including attorney's fees and witness costs'(at both trial and appeal level, whether or not a trial or appeal ever takes place including any hearing before federal or state administrative agencies) that may be asserted by any person or entity which in any way arise from, during or in connection with the performance of the work described in this contract, except liability arising out of the sole negligence of the City and its employees. Such indemnification shall also cover claims brought against the City under state or federal worker's compensation laws. If any aspect of this indemnity shall be found to be illegal or invalid for any reason whatsoever, such illegality or invalidity shall not affect the validity of the remainder of this indemnification. 8. INSURANCE Consultant and its subcontractors shall maintain insurance acceptable to City in full force and effect throughout the term of this contract. Such insurance shall cover risks arising directly or indirectly out of Consultant's activities or work hereunder, including the operations of its subcontractors of any tier. The policy or policies of insurance maintained by the Consultant shall provide at least the following limits and coverages: A. Commercial General Liability Insurance Consultant shall obtain, at Consultant's expense, and keep in effect during the term of this contract, Comprehensive General Liability Insurance covering Bodily Injury and Property Damage on an "occurrence" form (CG 2010 1185 or equivalent). This coverage shall include Contractual Liability insurance for the indemnity provided under this contract. The following insurance will be carried: Coverage Limit General Aggregate $3,000,000 Products-Completed Operations Aggregate $2,000,000 Personal&Advertising Injury $1,000,000 Each Occurrence $2,000,000 Fire Damage (Any one fire) $50,000 B. Commercial Automobile Insurance Consultant shall also obtain, at Consultant's expense, and keep in effect during the term of the contract, Commercial Automobile Liability coverage including coverage for all owned, hired, and non-mimed vehicles on an "occurrence" form. The Combined Single Limit per occurrence shall not be less than$2,000,000. If Consultant uses a personally-owned vehicle for business use under this contract, the Consultant shall obtain, at Consultant's expense, and keep in effect during the term of 41 the contract, business automobile liability coverage for all owned vehicles on an "occurrence" form. The Combined Single Limit per occurrence shall not be less than $2,000,000. C. Workers' Compensation Insurance The Consultant, its subcontractors, if any, and all employers providing work, labor, or materials under this Contract that are subject employers under the Oregon Workers' Compensation Law shall comply with ORS 656.017, which requires them to provide workers' compensation coverage that satisfies Oregon law for all their subject workers. Out-of-state employers must provide Oregon workers' compensation coverage for their workers who work at a single location within Oregon for more than 30 days in a calendar year. Consultants who perform work without the assistance or labor of any employee need not obtain workers' compensation coverage. All non-exempt employers shall provide Employer's Liability Insurance with coverage limits of not less than $1,000,000 each accident. D. Additional Insured Provision All policies aforementioned, other than Workers' Compensation and Professional Liability, shall include the City its officers, employees, agents and representatives as additional insureds with respect to this contract. E. Insurance Carrier Rating Coverages provided by the Consultant must be underwritten by an insurance company deemed acceptable by the City. All policies of insurance must be written by companies having an A.M. Best rating of "A-VII" or better, or equivalent. The City reserves the right to reject all or any insurance carrier(s)with an unacceptable financial rating. F. Self-Insurance The City understands that some Consultants may self-insure for business risks and the City will consider whether such self-insurance is acceptable if it meets the minimum insurance requirements for the type of coverage required. If the Consultant is self- insured for commercial general liability or automobile liability insurance the Consultant must provide evidence of such self-insurance. The Consultant must provide a Certificate of Insurance showing evidence of the coverage amounts on a form acceptable to the City. The City reserves the right in its sole discretion to determine whether self- insurance is adequate. G. Certificates of Insurance As evidence of the insurance coverage required by the contract, the Consultant shall furnish a Certificate of Insurance to the City. No contract shall be effective until the required Certificates of Insurance have been received and approved by the City. The certificate will specify and document all provisions within this contract and include a copy of Additional Insured Endorsement. A renewal certificate will be sent to the below address prior to coverage expiration. 5 � H. Independent Consultant Status The service or services to be rendered under this contract are those of an independent Consultant. Consultant is not an officer, employee or agent of the City as those terms are used in ORS 30.265. I. Primary Coverage Clarification The parties agree that Consultant's coverage shall be primary to the extent permitted by law. The parties further agree that other insurance maintained by the City is excess and not contributory insurance with the insurance required in this section. I Cross-Liability Clause A cross-liability clause or separation of insureds clause will be included in all general liability,professional liability,pollution and errors and omissions policies required by this contract. A certificate in form satisfactory to the City certifying to the issuance of such insurance will be forwarded to: City of Tigard Attn: Contracts and Purchasing Office 13125 SW Hall Blvd. Tigard,Oregon 97223 At the discretion of the City, a copy of each insurance policy, certified as a true copy by an authorized representative of the issuing insurance company may be required to be forwarded to the above address. Such policies or certificates must be delivered prior to commencement of the work. The procuring of such required insurance shall not be construed to limit Consultant's liability hereunder. Notwithstanding said insurance, Consultant shall be obligated for the total amount of any damage, injury, or loss caused by negligence or neglect connected with this contract. 9. METHOD &PLACE OF SUBMITTING NOTICE,BILLS AND PAYMENTS All notices, bills and payments shall be made in writing and may be given by personal delivery, mail or by fax. Payments may be made by personal delivery, mail, or electronic transfer. The following addresses shall be used to transmit notices, bills, payments, and other information: Attn: Rudy Owens,Comm. Strategist Attn: Michael Riley Address: 13125 SW Hall Boulevard Address: 10200 SW Eastridge St Suite 120 Tigard,Oregon 97223 Portland,Oregon 97225 Phone: (503) 718-2758 Phone: (503) 222-4179 Email: rud r c tieard-or.gov Email: mrilcy@rilc=search.com 6 ' and when so addressed, shall be deemed given upon deposit in the United States mail, postage prepaid, or when so faxed, shall be deemed given upon successful fax. In all other instances, notices, bills and payments shall be deemed given at the time of actual delivery. Changes may be made in the names and addresses of the person to who notices, bills and payments are to be given by giving written notice pursuant to this paragraph. 10. MERGER This writing is intended both as a final expression of the Agreement between the parties with respect to the included terms and as a complete and exclusive statement of the terms of the Agreement. No modification of this Agreement shall be effective unless and until it is made in writing and signed by both parties. 11. PROFESSIONAL SERVICES The City requires that services provided pursuant to this agreement shall be provided to the City by a Consultant that does not represent clients on matters contrary to City interests. Further, Consultant shall not engage services of an attorney and/or other professional who individually, or through members of his/her same firm, represents clients on matters contrary to City interests. Should the Consultant represent clients on matters contrary to City interests or engage the services on an attorney and/or other professional who individually, or through members of his/her same firm, represents clients on matters contrary to City interests, Consultant shall consult with the appropriate City representative regarding the conflict. After such consultation, the Consultant shall have seven (1) days to eliminate the conflict to the satisfaction of the City. If such conflict is not eliminated within the specified time period,the agreement may be terminated pursuant to Section 13 (B) (3) of this agreement. 12. TERMINATION WITHOUT CAUSE At any time and without cause, City shall have the right in its sole discretion, to terminate this Agreement by giving notice to Consultant. If City terminates the contract pursuant to this paragraph,it shall pay Consultant for services rendered to the date of termination. 13. TERMINATION WITH CAUSE A. City may terminate this Agreement effective upon delivery of written notice to Consultant, or at such later date as may be established by City, under any of the following conditions: 1) If City funding from federal, state, local, or other sources is not obtained and continued at levels sufficient to allow for the purchase of the indicated quantity of services. This Agreement may be modified to accommodate a reduction in funds 2) If federal or state regulations or guidelines are modified, changed, or interpreted in such a way that the services are no longer allowable or appropriate for purchase under this Agreement. 3) If any license or certificate required by law or regulation to be held by Consultant,its subcontractors, agents, and employees to provide the services required by this Agreement is for any reason denied,revoked,or not renewed. 71 4) If Consultant becomes insolvent,if voluntary or involuntary petition in bankruptcy is filed by or against Consultant,if a receiver or trustee is appointed for Consultant, or if there is an assignment for the benefit of creditors of Consultant. Any such termination of this agreement under paragraph (A) shall be without prejudice to any obligations or liabilities of either party already accrued prior to such termination. S. City, by written notice of default (including breach of contract) to Consultant, may terminate the whole or any part of this Agreement: 1) If Consultant fails to provide services called for by this agreement within the time specified herein or any extension thereof,or 2) If Consultant fails to perform any of the other provisions of this Agreement, or so fails to pursue the work as to endanger performance of this agreement in accordance with its terms, and after receipt of written notice from City, fails to correct such failures within ten(10) days or such other period as City may authorize. 3) If Consultant fails to eliminate a conflict as described in Section 11 of this agreement. The rights and remedies of City provided in the above clause related to defaults (including breach of contract) by Consultant shall not be exclusive and are in addition to any other rights and remedies provided by law or under this Agreement. If City terminates this Agreement under paragraph (B), Consultant shall be entitled to receive as full payment for all services satisfactorily rendered and expenses incurred, an amount which bears the same ratio to the total fees specified in this Agreement as the services satisfactorily rendered by Consultant bear to the total services otherwise required to be performed for such total fee;provided, that there shall be deducted from such amount the amount of damages,if any, sustained by City due to breach of contract by Consultant. Damages for breach of contract shall be those allowed by Oregon law, reasonable and necessary attorney fees, and other costs of litigation at trial and upon appeal. 14. ACCESS TO RECORDS City shall have access to such books, documents, papers and records of Consultant as are directly pertinent to this Agreement for the purpose of making audit, examination, excerpts and transcripts. 15. FORCE MAJEURE Neither City nor Consultant shall be considered in default because of any delays in completion and responsibilities hereunder due to causes beyond the control and without fault or negligence on the part of the parties so disenabled,including but not restricted to, an act of God or of a public enemy, civil unrest, volcano, earthquake, fire, flood, epidemic, quarantine restriction,area-wide strike, freight embargo,unusually severe weather or delay of subcontractor or supplies due to such cause; provided that the parties so disenabled shall within ten (10) days from the beginning of such delay,notify the other party in writing of the cause of delay and its probable extent. Such notification shall not be the basis for a claim for 81 -) - additional compensation. Each party shall, however, make all reasonable efforts to remove or eliminate such a cause of delay or default and shall,upon cessation of the cause, diligently pursue performance of its obligation under the Agreement. 16. NON-WAIVER The failure of City to insist upon or enforce strict performance by Consultant of any of the terms of this Agreement or to exercise any rights hereunder should not be construed as a waiver or relinquishment to any extent of its rights to assert or rely upon such terms or rights on any future occasion. 17. NON-DISCRIMINATION Consultant agrees to comply with all applicable requirements of federal and state civil rights and rehabilitation statutes, rules, and regulations. Consultant also shall comply with the Americans with Disabilities Act of 1990, ORS 659A.142, and all regulations and administrative rules established pursuant to those laws. 18. ERRORS Consultant shall perform such additional work as may be necessary to correct errors in the work required under this Agreement without undue delays and without additional cost. 19. EXTRA(CHANGES)WORK Only the City's Project Manager for this Agreement may authorize extra (and/or change) work. Failure of Consultant to secure authorization for extra work shall constitute a waiver of all right to adjustment in the contract price or contract time due to such unauthorized extra work and Consultant thereafter shall be entitled to no compensation whatsoever for the performance of such work. 20. WARRANTIES All work shall be guaranteed by Consultant for a period of one year after the date of final acceptance of the work by the owner. Consultant warrants that all practices and procedures, workmanship and materials shall be the best available unless otherwise specified in the profession. Neither acceptance of the work nor payment therefore shall relieve Consultant from liability under warranties contained in or implied by this Agreement. 21. ATTORNEY'S FEES In case suit or action is instituted to enforce the provisions of this contract, the parties agree that the losing party shall pay such sum as the court may adjudge reasonable attorney fees and court costs,including attorney's fees and court costs on appeal. 22. GOVERNING LAW The provisions of this Agreement shall be construed in accordance with the provisions of the laws of the State of Oregon. Any action or suits involving any question arising under this Agreement must be brought in the appropriate court of the State of Oregon. 23. COMPLIANCE WITH STATE AND FEDERAL LAWS/RULES Consultant shall comply with all applicable federal,state and local laws,rules and regulations, including, but not limited to, the requirements concerning working hours, overtime, medical 91 . care, workers compensation insurance, health care payments, payments to employees and subcontractors and income tax withholding contained in ORS Chapters 279A, 279B and 279C,the provisions of which are hereby made a part of this agreement. 24. CONFLICT BETWEEN TERMS It is further expressly agreed by and between the parties hereto that should there be any conflict between the terms of this instrument in the proposal of the contract,this instrument shall control and nothing herein shall be considered as an acceptance of the said terms of said proposal conflicting herewith. 25. AUDIT Consultant shall maintain records to assure conformance with the terms and conditions of this Agreement, and to assure adequate performance and accurate expenditures within the contract period. Consultant agrees to permit City, the State of Oregon, the federal government, or their duly authorized representatives to audit all records pertaining to this Agreement to assure the accurate expenditure of funds. 26. SEVERABILITY In the event any provision or portion of this Agreement is held to be unenforceable or invalid by any court of competent jurisdiction, the validity of the remaining terms and provisions shall not be affected to the extent that it did not materially affect the intent of the parties when they entered into the agreement. 27. CONDITIONS OF SUPPLYING A PUBLIC AGENCY Where applicable, .seller must make payment promptly as due to persons supplying Consultant labor or materials for the execution of the work provided by this order. Consultant shall not permit any lien or claim to be filed or prosecuted against Buyer or any subdivision of City on account of any labor or material to be furnished. Consultant further agrees to pay to the Department of Revenue all sums withheld from employees pursuant to ORS 316.167. 28. HOURS OF LABOR If labor is performed under this order,then no person shall be employed for more than eight (8) hours in any one day, or forty (40) hours in any one week,except in cases of necessity,or emergency or where the public policy absolutely requires it, and in such cases, except cases of contracts for personal services as defined in ORS 279A.055,the labor shall be paid at least time and a half for all overtime in excess of eight(8) hours a day and for all work performed on Saturday and on any legal holidays as specified in ORS 279C.540. In cases of contracts for personal services as defined in ORS 279A.055,any labor shall be paid at least time and a half for all hours worked in excess of forty (40) hours in any one week, except for those individuals excluded under ORS 653.010 to 653.260 or under 29 USC SS 201-209. 29. MEDICAL CARE AND WORKERS' COMPENSATION Consultant shall promptly, as due, make payment to any person, co-partnership, association or corporation, furnishing medical, surgical and hospital care or other needed care and attention incident to sickness or injury, to the employees of such Consultant, of all sums which the Consultant agrees to pay for such services and all moneys and sums which the 10 1 .�.' Consultant collected or deducted from the wages of the employees pursuant to any law, Consultant agreement for the purpose of providing or paying for such service. 30. REPRESENTATIONS AND WARRANTIES Consultant represents and warrants to the City that: A. Consultant has the power and authority to enter into and perform this Agreement. B. This Agreement, when executed and delivered, is a valid and binding obligation of Consultant,enforceable in accordance with its terms. C. Consultant (to the best of Consultant's knowledge,after due inquiry), for a period of no fewer than six calendar years (or since the firm's inception if less than that) preceding the effective date of this Agreement,faithfully has complied with: 1) All tax laws of this state, including but not limited to ORS 305.620 and ORS chapters 316,317, and 318; 2) Any tax provisions imposed by a political subdivision of this state that applied to Consultant, to Consultant's property, operations, receipts, or income, or to Consultant's performance of or compensation for any work performed by Consultant; 3) Any tax provisions imposed by a political subdivision of this state that applied to Consultant, or to goods, services, or property, whether tangible or intangible, provided by Consultant;and 4) Any rules, regulations, charter provisions, or ordinances that implemented or enforced any of the foregoing tax laws or provisions. D. Any intellectual property rights or such delivered to the City under this Agreement, and Consultant's services rendered in the performance of Consultant's obligations under this Agreement, shall be provided to the City free and clear of any and all restrictions on or conditions of use, transfer, modification, or assignment, and shall be free and clear of any and all liens, claims, mortgages, security interests, liabilities, charges, and encumbrances of any kind. 31. COMPLIANCE WITH TAX LAWS A. Consultant must, throughout the duration of this Agreement and any extensions, comply with all tax laws of this state and all applicable tax laws of any political subdivision of the State of Oregon. For the purposes of this Section, "tax laws"includes all the provisions described in subsection 25.C. 1) through 4) of this Agreement. B. Any violation of subsection A of this section shall constitute a material breach of this Agreement. Further, any violation of Consultant's warranty, in subsection 25.0 of this Agreement,that the Consultant has complied with the tax laws of the State of Oregon and the applicable tax laws of any political subdivision of this state also shall constitute a material breach of this Agreement. Any violation shall entitle the City to terminate this Agreement, to pursue and recover any and all damages that arise from the breach and the III > termination of this Agreement, and to pursue any or all of the remedies available under this Agreement,at law,or in equity,including but not limited to: 1) Termination of this Agreement,in whole or in part; 2) Exercise of the right of setoff,and withholding of amounts otherwise due and owing to Consultant,in an amount equal to State's setoff right,without penalty;and 3) Initiation of an action or proceeding for damages, specific performance, declaratory or injunctive relief. The City shall be entitled to recover any and all damages suffered as the result of Consultant's breach of this Agreement, including but not limited to direct, indirect, incidental and consequential damages, costs of cure, and costs incurred in securing a replacement Consultant. These remedies are cumulative to the extent the remedies are not inconsistent, and the City may pursue any remedy or remedies singly, collectively, successively, or in any order whatsoever. 32. COMPLETE AGREEMENT This Agreement,including the exhibits,is intended both as a final expression of the Agreement between the Parties and as a complete and exclusive statement of the terms. In the event of an inconsistency between a provision in the main body of the Agreement and a provision in the Exhibits, the provision in the main body of the Agreement shall control. In the event of an inconsistency between Exhibit A and Exhibit B,Exhibit A shall control. No waiver,consent,modification,or change of terms of this Agreement shall bind either party unless in writing and signed by both parties. Such waiver, consent,modification, or change if made,shall be effective only in specific instances and for the specific purpose given. There are no understandings, agreements, or representations, oral or written, not specified herein regarding this Agreement. Consultant,by the signature of its authorized representative,hereby acknowledges that he/she has read this Agreement,understands it and agrees to be bound by its terms and conditions. IN WITNESS WHEREOF, City has caused this Agreement to be executed by its duly authorized undersigned officer and Consultant has executed this Agreement on the date hereinabove first written. CITY O^FTIG RILEY RESEARCH ASSOCIATES By: Marty Wine,'tity Manager B ¢'A thorized Agent of Consuliant Q U Date Date 121 ExxIM A SERVICES TO BE PROVIDED INTRODUCTION The City is interested in conducting a statistically valid survey using a random sample and focus groups to collect objective data on citizen satisfaction about the level and quality, priority and funding of City services,preferences on citizen engagement and feedback on the strategic vision for the City. Every two years, the City administers a community attitudes survey. The 2013 survey added focus groups to an online survey and the usual cell and landline telephone survey of 400 residents. The sample was normalized to resemble the City of Tigard's demographics. Results of previous surveys are available upon request. In 2014, the City Council formalized the Tigard's commitment to walkability, health and the interconnectedness of Tigard's residents by unanimously adopting the Strategic Plan with a strong vision and roadmap for the future: Vision "The most walkable community in the Pacific Northwest where people of all ages and abilities enjoy healthy and interconnected lives." Goal The strategic plan will provide guidance and direction for the city's priorities over the next 20 years. Proactive planning for the future will provide an opportunity to grow the city in a way that is thoughtful and unique by leveraging and building on Tigard's existing strengths. Tigard is located at the junction of Interstate 5, Highway 99W and Highway 217 - just minutes southwest of Portland in Washington County. It is the state's 11th largest city with a population of 50,444. With a diverse economy, strong schools and outstanding parks and recreation access,Tigard is one of the most livable cities in Oregon. Since it incorporated in 1961, the city has grown to become a desirable and affordable community in the Portland area. Tigard boasts more than 50,000 residents and 3,000 businesses. Residents have access to 12 miles of trails spread throughout the city and 510 acres of parks and open spaces,used by everyone from sports teams to active seniors and families. SCOPE OF WORK Background In 2012, a Mayor's Blue Ribbon Task Force was convened to examine Tigard's service and financial challenges and recommend a course of action to the city council. One of the task force recommendations was to change the focus of the city's biennial community survey to ask residents specifically about services;which services they want,how they would allocate existing resources to fund core services, and if they favor fees or charges tied to funding specific services. The task force also recommended that the city develop a strategic plan that articulates a clear vision 131 .,4 for the city. The City's vision is to become `the most walkable community in the Pacific Northwest where people of all ages and abilities enjoy healthy and interconnected lives." The strategic plan is the guiding focus for investments and services for the future. The Tigard City Council has among its five goals a commitment to expand opportunities to engage people in the community and pursue a creative, comprehensive approach to citizen engagement and education. Scope of Work The scope of work to be performed by the Consultant will include, but is not limited to the following: A. Work with staff to design and produce a survey instrument of between 20 to 30 questions. B. Collect survey data that reflects the demographics of the community using collection methods designed to yield representative responses; including but not limited to land line and cell phone interviews, online options and focus groups and/or alternate data collection strategies as suggested and warranted by the Consultant. Results from a weighted phone survey should be presented as a stand-alone deliverable. C. Design and conduct focus groups with a specific focus on participant's preferences for citizen engagement and communication. D. Perform an independent analysis of the obtained data. E. Tabulate survey results by a variety of criteria including demographics, the length of residency, area of residence within the City,and other identified criteria. F. Provide a written report of the findings of the survey. The report should include: an executive summary,a detailed discussion of the findings;cross-tabulations of findings;graphs and tables to illustrate results;and summary of results and key findings. G. Provide an oral report and presentation to the City Council summarizing the survey results. H. Present survey findings to the City's executive staff team and supervisors. I. Be available to respond to follow-up questions about survey results for at least three months after the survey results are presented. J. Spanish Language Outreach - develop translations and alternative formats (phone, print, and online) for outreach to Spanish-speaking citizens including data integration and processing and additional analysis. Consultant Responsibilities The Consultant shall be responsible for securing any and all information, facilities, and other materials necessary for completing this project. City staff will be available times for Consultant's questions and information requests. 141 SCHEDULE MILESTONES Proposed Schedule: Activity November 3,2015 Meet with Consultant to Develop Survey Instrument November 6-25,2015 Administer Survey November 30 -December 17,2015 Analyze Responses and Communication Results December 15,2015 Present Survey Findings to City Council January 2016 Conduct Focus Groups EXHIBrr B CONSULTANT'S PROPOSAL 161 RILEY RESEARCH. AssociAn-'s Research for Marketing, Public Relations, and Planning ORIGINAL 2015 CSURVEY ROPOSAL October 20, 2015 Michael Riley, APR, PRC Crystal Bolyard, Vice P_resildent of Operations RILEY RESEEARCH ASSOC WFEE-3, RE3wJENl1Yi.R.EI J INS.fXG1.1..1, 1 KNI OVY,l1_ED(3-E, www.rileyrt-Iiimch.com 10200 SW Eastridge St, Suite 120,Portland,OR 97225 phone[503]222-4179 fax[503]222-4313 TABLE OF CONTENT'S COVERLET ER.. ....................... .......................................................................................I COMPANY OVERVIEW&BACKGROUND.......................................................................,.....:....2 COSTPROPOSAL_.......,...................................... .................................. ................. . ...... ...3 TRMFLINE... .......................... ............................................................................................E APPROACH AND MiETHODOLOGY..........................................................................................5 REFERENCES.................................................................................. .:..9 ADDITIONAL.INFORMATIOitl: STAFF.....................................................................................1© 0 COMER LETTER -- October 20, 2015 City of Tigard--Contracts & Purchasing Office Attn: Joe Barrett, Sr. Management Analyst 13125 SW Hall Blvd. Tigard, Oregon, 97223 Riley Research Associates (RRA) is pleased to submit the following proposal for the City of Tigard's 2011 Community Attitudes Survey. RRA is based in Washington County, has conducted research for Tigard in the past, and is acutely in tune with issues affecting our area. RRA conducted polls for the City in 2002 and 2006, and has over 30 years of experience conducting community surveys throughout the region. Riley Research proposes to craft a scientific telephone study to reach out to a cross-section of citizens and evaluate any areas of opportunity. Riley Research has been serving the Northwest's informa#ion heeds since 1989, and is dedicated to providing fast turnaround with accurate and, actionable information, necessary for important decision-making on issues affecting residents. We look forward to assisting the City with their information needs. Please do not hesitate to contact us if additional information is needed, or if there are any questions. Thunk you for the opportunity to be of service. '-,,Vlichael J. Riley, APR, PR0 President/Research Director [MRII,EY RESEARCH ASSOCIATES • COMPAW.10V'ERVIEW & $ACKCkOUND _- Riley Resoarch Associates has been conducting consumer and stakeholder surveys out of our Portland-based office for over twenty-five years. We use expert interviewers and interviewing techniques. We adhere to.the highest industry standards for interviewing and professionalism. As a fall-service firm, we provide ? variety of methodologies, all designed around getting the information You need to communicate more effectively. We help organizations understand their current positioning, fine-tune outreach communications and promotional efforts, and gather information about specific marketplaces, designed to help the organization overcome obstacies end move toward higher satisfaction rates and more positive perceptions. SRA has extensive experience working with local area municipalities, as well as many other organizations. Over the past year alone, Riley Research Associates' team has conducted over 50 projects, about 20 of which were telephone surveys to residential audiences. In addition to word: for the City of Tigard, a brief list of related clients in the past few years includes: • City of Bent • Oregon Health Authority • City of Cornelius • Oregon State University • City of Corvallis - Port of, Portland • City of Longview • Samaritan Health Services 1 IHi1-CC0 • Gift of'i'g,rd (200'? and 20066) - Tri-Met • City of Tualatin - Tualatin dills Par:and Recreation District • Eugene Water& Electric Board • Washington County Cooperative Library Services • Oregon Department of Transportation • Washington County.,Aloha-Reedville ■ Oregon Food Bank his scope of work, in addition to our many other research clients, has provided us insights into local residential perceptions and behaviors, and will help us to provide quality insights and execution for this research effort. We utiliza an in-house interviewing facility, which allows tate Research Director and Project Manager close oversight of the interviewing process. This close supervision benefits the research project, the clients, and the overall budget. The Project Manager works directly with the clients and also works directly with interviewing staff and the interviewing supervisor. This ensures project goals are delivered directly, clearly and in a timely manner. This also ensures correspondence is direct and timely, aiding in keeping the budget on-track. Our interviewers are briefed on project goals, interviewing techniques and answers to commonly-asked questions. They are ancouraged to share thoughts about the survey questions with project management, providing our clients with even more valuable insight and nigher data quality. Interviewing staff work rec+uiarly at RRA and are well-acquainted with expectations. goals and processes. RRA, utilizes a Computer Assisted Telephone Interviewing program. Our system allows inter.fiewers to dial by hand, which allows the inclusion of cell phone households in our sample. We also have Spanish-lanquage interviewers on staff. PmLEY RE&ARCH 7 ASSOCIATES COST PROPOSAL Our budgets are all-inclusive, and include project coordina"tion, management, and client correspondence; questionnaire design; data programming, data collection, and related expenses; focus group coordination, facility rental, participant incentives, and moderating; reporting, and presentation of results. Our budget is based on an interview guide length of approximately 20 to 30 questions for the residential telephone survey and online surrey, including demographics. The focus group budget is based on two or four sessions of approximately 90 minutes each. Additional groups are ravaliable at a reduces cost. Budgets could be affected by significant changes to the methodology, sample sizes, or by redefining the definitions of qualified participants. Unless otherwise specified, project time and expenses to-date will be billed on a monthly basis, with all invoices being due 30 days from the date issued.An advance of 50% of the focus group budget is requested, to help cover out-of-pocket expenses (including facilities, refreshments, and participant incentives). This proposal is binding for 60 calendar days from the proposal closing date, unless extended by mutual consent of all parties. F*wr:sWo.r t Lorna i:vity A-41f des Cu!vay: $-43,g50 Sample of 400 telephone interviews Sample of up to 500 online interviews • Questionnaire of approximately 20-30 questions Focus k7r(.)},)r); (Res"drt ,:is): $9,950-!8,/S0 • Two groups: $9,950 Four groups: $18,750 stakeholder S«cve t: 44.,9-'N ■ Sample of about 35 select area businesses • Telephone survey • Questionnaire of approximately 10-15 questions M�RILEY RESEARCH 3 fL'aASSOCLkM COST PROPOSAL (CONTINUED) Pryect Nianaement � — Questionnaire design 125-00 _y Project management, correspondence (Research director) 125.00 Project management, correspondence Project manager) 75.00 Focus_,, rgup moderation 125.00 I C IF,,Hcal I Data Processing._ _ -- Clerical, editing_ 45.00 Verbatim cleaning, categorizing 45.00 Data pjqgraTpiM,_processinq, codiqq R-porting &Presentations_. Rapart 125.iO Graphs 1 75.00 lq: �rson_presenta►ion_._ _.__ _ _ ____.__...._..x_125.00 Data Collection Interviews, recruiting 45.00 Suparvision of interviewers E !!nAgs t1ncfuded fn estlmatej.-__...__._.____ -- Mileage, facile rentaE focus group refreshments or matenals ' Cost+ 5% 13 . T1MEL1Nr-. Riley Research Associates is able to adhere to the City of Tigard's timeline for the 00mmunity survey. We are prepared to begin work,on this project immediately. Timeline Task October 26 Finalize contract _ Octorbe_r 27-November 5 meet to develop survey instrument l,'ovember 6'-25 � _ _ Administer survey November 30-Denember 1 F Anal Fzeresponses and communication results �December 15� Present results to City Council January 2016 Conduct Focus Groups A RILEY RESEMCH 4 ASSOCIATES IMAPPROACH AND METHODOLOGY Every two years the City of Tigard conducts a community attitudes survey among Tigard residents. The 2015 survey of Tigard residents will focus on services; specifically, which services are appealing, how they would allocate existing resources to those services, and the cost value of retaining existing services and/or adding additional services. R:,-',A has enjoyed a long-term relationship with the City of Tigard and other cities in the area, as well as with Washington County, and would be pleased to collaborate on this project. RRA is prepared to deliver the full scone of work as stated in the City of Tigard's RFQ. Following are our recommendations for the sample design; we will work with the City of Tigard to dasign the most affective and ralev8nt sample design for the project goals. Project Scoiae and De iverabios Tha City of `igara would like to continue to modernize its approach by conducting a multi- methodclogical survey. Telephone interviews, an online survey, and focus groups will be utilized to reach citizens acid gather feedback on their preferences. The approaches are designed to gather insightful feedback to meat the research objectives, in an efficient and Affective method. Cetails can be refined to produce tide most effective approach for actionable results that meet your objectives. Our proposal is full-service and all-inclusive, containing the following elements. project design and coordination, client correspondance, questionnaire design, all data collection and related expenses, fincilities coordination, data processing, data analysis a written report and at least one in-parson PowerPoint workshop or presentation. Questionnaire &Discuss/on Gu/de Design The foundation of a good research project lies in asking the right questions, in a clear and unbiased way, as well as thoughtfully interpreting the results, with an emphasis on public involvement in direction and thought-leadership. Our firm has years of ax; ience in crafting questions that produce actionable results and help answer your research objectives, giving you results you can rely on, from both broad constituencies, as<�fell as key stakeholder groups. RRA will work with the City of Tigard to design a questionnaire of approximately 20 to 30 questions, including demographics. Because Tigard has been conducting regular surveys,there are many benchmark questions 'that vrill be retained to track €rends from year to year. RRA will work v tIh Tigard to design a survey that retains key questions, and also include new questions regarding emerging issues. The questionnaire may include various tynas of questions, such as single and multiple response, open-ended questions, and rating scales. Focus group discussion guides may include communications testing, development options, lifestyle projection tecihniques, or any number of issues. IM-RILEY RESMCH 5 ASSOCIA72S rr APPROAC.H AND METHODOLOGY(CONTINUED" Res,iderrrlal]"e,'Vhone Sorvejr aMirIAe- :=FRA recommends a sample of 400 residents, which will produce a margin of error of+/-5%, at a 95% level of confidence. This sample size is widely considered the standard for a statistically valid consumer survey, and will provide adequate sample in the various demographics to allow for sub-segment analysis. RRA will call both rell phones and landlines in order to ensure the best inclusion and representation of Tigard residents. RRA will monitor the sample to Ansure it is representative of City of Tigard, according to census data. The demographics we will set.quotas for include (but are not limited to), gender and age. Ensuring a representative sample is reached we will provide the City of IVardi with the assurance it can trust the results are accurate, and reflect the general views of all citizens. RRA will also consider weighting the sample if the quotas are not achieved through data collection processes, Approximately 10% of the population is Hispznie, including about 4% of the adult population who speak English less than "vary well." We will aiso emolov a Spanish-language interviewer for this project. Once the interview guide is finalized, RRA will conduci a t3retesr of residents to ensure the questions are clear and comprehensive. Upon the conclusion of till pretest, IRA will review the preliminr.ry results and make any needed improvement recommendations. Miley Research will cunduct interviews using our experienced, professional interviewing staff. Our staff is trained in advanced interviewing techniques, engaging participants, eliciting honest feedback, probing for clarifying responses, and making sure each question receives a: Moughtful response. .4,16b-based Survey Because this survey will be available to all Tigard residents, RRA will not set quotas for demographics, but will weigh the result:to reflect Tigard's population,as necessary. Efforts will be taken to ensure the survey is available to all who would like to participate. The total sample si%e will be determined by outreach efforts and participation rates. RRA will establish a timeline for the survey, and all responses collected during that time will be included in the reporting. Execution RRA assumes the City of Tigard will collaborate with RRA to provide community outreach regarding the web-based survey. We expect this outreach could consist of the Tigard website and other communications vehicles such as the City's Facebook or newsletters, along with notices at community centers, the litrary, or other designated locations. RRA will program and monitor the web-based survey. We will provide links to Tigard to place on their websites and other communications vehicles. We will be available to answer questions from respondents regarding tha survey during the data collection. F RILEY:RES sARCF g ASSOCIATES • r A?- PROACH AIND METHODOLOGY (CONTINUED) r-OCUs Groups �74ar� 1e- Focus groups are a good opportunity to hear from different population segments of Tigard. This could be based on region, income, years living in Tigard, ethnicity, or any other number of characteristics. Groups could also consist of general population, with representation of various demographics. We suggest holding at least two groups. Group specifications can be further defined prior to recruiting. These specifications could include a representative sample of the Tigard population for each group, or individual groups that represent a more specific segment of the population, such as a group of Hispanic residents. RRA will work with Tigard to design the sampling plan that wili best meet the research objectives. ic Execut "m Riley Researcin will coordinate the groups and recruit participants using our in-house, experienced staff. Each participant will receive a letter that includes a map and instructions, and e reminder phone call one to two days prior to their group: For each session, RRA will recruit about 12 participants, with the expectation that 8-10 will attend. A recruiting form will ba developed for each group, and will detail the specifications for each. Tc increase participation rates, RFLA will offer consumer participants a $50 incentive check for their time. Each group will be provided with refreshments and free or reimbursed parking. RRA wit oversee the coordination of local group facilities. We will identify a centrally located facility, such as a conference room in a hotel or community center, depending on location preferences and avaiiabili;y. For these facilities, Rte? will provide video recording, and can set- up video so clients can;watch the focus groups from Ery adjacent room. Sial =froilierc tea{l2er cm-werrdesi;' With one of Tigard's primary goals of improving walkability in the community, and of deterrnining the services that are of most value to residents, RRA recommends including a small exploratory survey of area businesses. This will give the City the opportunity to hear feedback from area businesses on recommended improvements and priorities. We recommend a telephone survey of about 35 local businesses, representing a variety of industries, and including both large and small businesses. To maximize respondent engagement, RRA recommends a shorter survey of about 10-15 key questions, including demographics. These questions can mirror key questions in the community attitudes residential survey, and also include questions specific to the business audience. RRA would'; design and execute the survey in-house, and will compile the list using the City of Tigard's feedback, to ensure key businesses and industries are included. [BRILEY RE_EARCH 7 ASSOCIMS IMAPPROACH Mri INIETH©©©LOGY (COMTIMUEL' , �_ ar,Ottin,_ Upon the conclusion of the telephone survey, RRA will begin data processing and analysis. We will examine the data and recommend the banners to be used for the cross tabulations. Potential cross tabulation banners could include age, ,gender, €,nd length of residence, ethnicity, area in which trey live, and child en in the home. We excel at finding valuable ways to summarize the information, with an eye toward helping the client effectively utilize both benchmarking and forward-looking information, Another valuable tool is sub-segment filters for analyzing verbvtim comments by key constituencies, providing graphs to enhance comprehension of complex data, and delving deeper into demographic and psychographic segments of constituents. IRRA will combine the data from the telephone survey and online survey to present a comprehensive overview of resident engagement and preferences, but will also provide detailed analysis and results for each of those separate audiences. Repc rt,ng for phone and web-based surveys includes: • Introduction and detailed methodology • Executive overview with key takeaways • Graphs (to enhance and communicate data) • Conclusions and recommendations • Benchmarking of results against previous years • Uve PowerPoint presentation with Q&A Reporting-for focus groups includes: • DVD recordings = Written summary re=port _ "Executive Overview/Key Takeaways = Conclusions and Recommendations Question-by-question summary • Participant profiles IMLEY RESEARCH � ASSOCIATES Wa l+ir)gta-n Courfty -lohr, RF�adviile, Michael Dahlstrom, Project Manager, Washington County, (503) 846-8909, Mike Dahlstrom@eo.washington.or.us • The largely unincorporated area of Aloha Reedville in Washington County was evaluating options 'or its future, including the ability to remain unincorporated, to annex into Beaverton or Hillsboro, to become incorporated, or to form districts. RRA conducted two surveys among residents to determine priorities for the community, and preferences for the future. The baseiine survey was conducted to help gauge priorities and highlight the emphasis for the community outreach efforts, and the benchmark survey was later conducted to measure changes. City 04 Lonvlevx, Adrienne De Dona, Project Manager, JLA Public Involvement, 1190 Sf. Alder St, Suite 301, Portland, OR 97214, (503) 235-5881, adrienne@jla us.com • After the City of Longview faced a weakening water supply, and made the decision to change the City's primary source of water, it began receiving complaints about water quality. Working wi h JLA Public Invoievement, RRA conducted a survey of residents to determine the axtent of the water quality concerns, current levels of satisfaction with Their waiter quality, specific concerns and issues they had, and recommendations for the next steps. RRA also documented satisfaction according to water district to better determine how wide spread the Issues were. Cath; ct 'i t:01t i, Sara Singer, Deputy City Manager, 18880 SW Iviartinazzi Ave, Tualatin, OR 97062, (503) 891-3065, ssiager@ci.tualatin.or us ■ As recreational marijuana was nearing becoming legal in Oregon, the City of Tualatin wanted to hear from residents to determine support for allowing dispensaries within the city. RRA conducted an telephone survey of residents to gauge initial levels of suppor , determine preferences for recommended restrictions, and hear potential concerns. Samaritan Health Services, Evonne Walls, Director or Ararketing & PR, Vice President;. (541) 768-4693, a Nalls@samhealth.org or Julie Manning, Vice President, (54-1) 758-5172, juliem@samhealth.org, 3600 NVI Samaritan Dr, Corvallis, OR x'7330, RRA has enjoyed a long relationship working with Samaritan Health Services (SfiS), namely around satisfactlun with and support of its hospitals. RRA has also been working with SHS to conduct surveys for the IHN-CCO as it develops and launches an awareness campagin about health and wellness. RRA has conducted telephone surveys among residents, and has conducted focus groups among stakeholders and key populations. One key audience was the Latino population, for which RRA conducted focus groups to test campaign massaging and outreach mathods, and a telaphone survey to g?uge av!areness and effectiveness of that campaign. G7ky cf sand, Wendy Edde, Storm Water Program Manager, PO Box 644,. Bend, OR 97709, (511) 317-3000, wedde@bendoregon.gov • The City of Bend wanted to increase resident awareness and education about the importance of stormwater protection and quality. RRA designed a baseline survey to gauge intitial leveis of awareness about stormwater quality, primary pollutants, and water conservation. The City of Eend utilized that information to help inform their education campaign, and to determine areas for which residents needed additional education. RRA is aso conduting a benchmark survey to gauge campaign effectiveness. MRILFY RE,SMItCF 9 ASSOCIATES AoDITIONAL.INFORMATION: STAFF a Michael.J. Riley, APR, PRC—Prealdent/Research Director Winner, of the 20,12 PRSA Portland Metro Chapter Iiflia_m LN, Marsh Lifetime Achievement Award Miks's expertise is in quandiative and qualitative methods of public and special audience polling, analysis, and communications consulting. Mike is an accredited public relations research practitioner (APR), by the Public Relations Society of America, certified by the Professional Researcher Certification (PRC), serves on numerous business and civic boards, and also provides medie relation services. Mike is highly involved in overall design, as well as client correspondence, questionnaire development, results analysis and presentations. Working with the Senior Project Manager, Mike is involved with decision-making in order to guarantee the project methodology proceeds smoothly and adheres to the parameters sei out in the timeline and budget. .Hike also assumes responsibility for ensuring projects meet research goals and communications objectives. Educztior: ; onors graduate of O°egon State University, School of Business, Marketing/Behavioral Sciences; postgnaduate courseviork through Portland State University and the Burke Research Institute Cay-ser History: Founder and President, Riley Research Associates, 1959 to present; Research Director for Image Analysis, Inc., 1981-1989; Research Assistant, CSU School of Business, 1980-81,Adjunct Professor, PSU, 1995-98 Affiliations: Presdent of Healthcare Communicators of Oregon; Board of FamiiyCare, Inc, anC Public Relations Society of America.—Portland Mietro Chapter, Past President. Oregon Chapter o, the American Marketing Association; Past boards: Portland Advortising Federation, Rotaty Club of Portland, Rotary Charitable Trust, and MarCom Committee for the Oregon Environmental Council. Accredi ations: Accredited Public Relations Practitioner (APR) and Professional Research Certification (PRC). Crestal Bolyard—Vice President of Oparrtlans Crystal's expertise includes both primary and secondary research, Her r� specialties include executive interviews, telephone surveys, intercept studies, environmental scans and focus group coordination. Recent projects have included research for Washington County Aloha-Reedville, City of Corvallis, Tri-iuiet, Metro, Tualatin Hills Park and Recreation District, and Washington County Cooperative Library Services, among others. Responsibilities regularly include p%ert planning and management, event moderation, data programming, data processing, analysis nand communications. Education: Bachelor of Arts, emphasis in Psychology and American Studies, The !Evergreen State College(2006) Career History: Vice President of Operations, Riley Research Associates, 2006 to present; manager, Earth Magic, 1998-2004 Affiliations: Board member of the international Association of Business Communicators, Oregon Columbia chapter, 2007 to 2010 • RfLF,Y RES:;ARCH 10 ASGIA.TES