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05/12/2005 - Packet AGENDA TIGARD LIBRARY BOARD THURSDAY, MAY 129 2005 - 7:00 P.M. TIGARD PUBLIC LIBRARY—CONFERENCE ROOM 13500 SW HALL BLVD. TIGARD, OREGON 1. CALL TO ORDER Turley 2. ROLL CALL: BURKE DIAMOND KASSON KELLY LIDMAN SMITH THENELL TRESTIK TURLEY 3. Introduction of Jane Scott,Reference Librarian for Adult Services Barnes 4. Approve Minutes of Apri1 14, 2005 Turley 5. Agenda Additions and Deletions Turley 6. Call to the Public Turley 7. Monthly Report for April 2005 Barnes 8. Strategic Plan Update Barnes 9. Policy Review Barnes 10. WCCLS Barnes 11. Library Budget and Operations Barnes 12. Board Communications All (Reports from Board members on community and citizen activities) 13. Other Business All 14. Adjournment TO ENSURE A QUORUM TO CONDUCT BUSINESS, PLEASE CALL CONNI ,MARTIN OR MARGARET BARNES AT THE LIBRARY(503-684-6537), IF YOU ARE UNABLE TO ATTEND. n �w a �z enela>item wf s 'A s or future-meetiri g g r i>r a ,m 3 "v _ f iiia:' -53�'o'M:;, yV�\✓:; r/r s.< w `i3 s ,f s r- ;r e, hAdocs\connie\lib-a TIGARD LIBRARY BOARD MINUTES April 14, 2005 Call to Order: 7:01 p.m. Roll Call: David Burke, Marvin Diamond, Sue Kasson, Brian Kelly, Ruthanne Lidman, Jane Smith and Jan Thenell. Staff: Margaret Barnes and Connie Martin. Introduction to Robbin Gaebler: Barnes introduced Robbin Gaebler as the library's Adult Services Supervisor. Gaebler joined the library staff in November 2004 and came to Tigard from Las Vegas. Gaebler indicated that she was at the Las Vegas Clark County Library System for 10 years before coming to Tigard. She worked in youth services the entire time. Before Las Vegas she was at the Spokane Public Library also in youth services. She is enjoying working in the Adult Services spectrum of library services and is learning a lot. Minutes: It was moved by Kelly acid seconded by Kasson to approve and accept the minutes of March 10, 2005. Motion passed unanimously. Agenda Additions and Deletions: None Call to the Public: None March Monthly Report: The library celebrated Dr. Seuss' 101St birthday with a special program. Tigard City Council agreed to use a small portion of the Grace Houghton bequest to open the library on Sundays from 1-5 p.m. during the period March 6-June 30. The library is experiencing a significant increase in circulation and people count as compared with the old library. Circulation is up 16-17%. The public service desks are very busy as well. There has been an increase in use at the Internet workstations since extending the use times to two hours. Strategic Plan Update: Barnes distributed a draft layout of the Strategic Plan document, "Mapping the Future," along with a draft letter from the Board. The goals and objectives reflect the information gathered at the Citizen Involvement meetings in November and January. Barnes mentioned that the activities were not included in the document. Barnes described the process and timelines and how the goals and objectives could be measured. Review of Meeting Calendar: • The staff in-service day is scheduled for Friday, May 13. The library will be closed all day. Washington County Administrator Charlie Cameron will be speaking to the staff on public service. Staff will have training on Polaris and various technologies. An outside consultant will conduct a-communication workshop. • The Library Volunteer Recognition program is Thursday, April 21 at 6:30 p.m. in the Community Room. This event will recognize library volunteers with significant hours and years of service. • Readers Services Manager Cheryl Silverblatt will be present at the June 9 Board meeting. • Sue Kasson agreed to represent the Library Board at the May 19 Committee for Citizen Involvement meeting. • Per the bylaws, the Library Board will select new officers at the-July 14 meeting. • The Downtown Task Force meeting is set for Saturday, April 23. o The City Council and Budget Committee meetings begin April 25. • The City is accepting applications now for the three vacancies on the Library Board. • The State Library Board meeting with Jim Scheppke is scheduled for June 17 at the library. More details to follow. WCCLS: Several discussions are taking place regarding a ballot measure in November 2006. Washington County will have an alternate plan if it's decided not to pursue an operations levy. The plan would include identifying basic library services without additional funding. Library Budget and Operations: The library is now open on Sundays and the library and staff are extremely busy everywhere. Board Communications: • Lidman showed the Board the 2002 Oregon Authors Bibliography List and indicated that she has joined the committee to revise the list. She asked the Board if they know of any local author that has been published in 2003, 2004 or 2005 to let her know. • Lidman also announced that she was contacted by Oregon State Librarian Jim Scheppke to revise the 1998 Handbook for Trustees of Oregon Public Libraries. She will be busy with this project. • Burke stopped by the coffee bar as usual and asked how business was doing. He reported that the owner indicates business is good. • Kasson and the Board talked about the article written in the Tigard Times about when the Board met with City Council in March on library activities and programs. Other Business: None Adiournment: The meeting adjourned at 8:17 p.m. The next meeting is scheduled for May 12, 2005 at 7:00 p.m. in the Conference Room at the New Tigard Library, 13500 SW Hall Blvd. a MEMORANDUM TO: Craig Prosser, Interim City Manager FROM: Margaret Barnes, Director of Library Services DATE: May 6, 2005 SUBJECT: Library Monthly Report for April 2005 Strategic Plan: The Strategic Plan was presented to the City Council at the April 26 meeting. Plans are underway to finalize the activities portion of the plan. Implementation of the plan will begin this summer. Cheryl Silverblatt and Paula Walker were both highly instrumental in the completion of the plan. The plan will be posted on the webpage and is available at the Reference Desk. Circulation: April was a very busy month, second only to March of this year for record circulation numbers. A total of 67,083 items were checked out this month. This is nearly a 25% increase in circulation when compared with April 2004. The trend of registering many new library users also continued with 588 registrations this month. Average checkouts per hour for April were 283. Sunday was the busiest circulation per hour at 378 per hour. The Self Check machine use totaled 7.92% of total checkouts. Visitors to the library totaled 32,892, an increase of approximately 42% over April 2004. This equals an average of 172 people per hour visiting the library. Cultural Passes: Cultural Passes were checked out 52 times this month. The Art Museum and the Children's museum remain the most popular destinations. All the passes were used this month. Community Service: In April, five people served 78 hours. All hours were served by individuals from other courts besides Peer Court. Technical Services: During the month of April 2,068 orders were placed, 2,062 items were added and 978 items were withdrawn. Adult Services: Total attendance at Adult Programs this month was 175. Programs included several local history events and computer classes. Computer classes continue to be a popular item with our patrons. Throughout the spring and summer months more classes will continue to be offered. 1 Reference Desk: Total service interactions at the main reference desk equaled 4,670. Of these interactions 2,553 were reference questions. Answering reference questions accounts for 55% of the total service interactions at the Main Reference Desk. Internet Public Computer Use: Total hours of public computer use: 6002 Total users: 8,226 Timed stations: 66 Study Room Use: 76 uses in 30 service days for an average of 2.5 uses per day. Youth Services: Total attendance at Youth Programs this month was 1000. Programs included the "Teen Leisure,Cafe" and the kick-off event for the "Hearing Voices" storytelling program. Volunteers: The annual volunteer appreciation event as organized by Trish Stormont was a huge success. The volunteers and their guests enjoyed, an evening of music and stories. Twenty-nine volunteers were honored and overall attendance was 70 people. This month volunteers donated 1100 hours to the Library which translates to an additional 6.4 FTE for the month. Other interesting volunteer items this month included: three St. Anthony students (12 years of age) have performed their required community service at the library. These are challenging situations as the hours needed are short (4-6) and the kids are young. Staff has done a wonderful job of having their experience be productive and as interesting as possible so that the youth have a good memory of volunteering. Two Tigard High seniors have used the library for their National Honor Society projects, each had scheduled three or four shelving sessions, with four to eight shelvers each. The teens supervised the groups and staff involvement has been minimal., These sessions in addition to 20 Key Club members on April 9, have helped greatly in keeping up with shelving through the month. Volunteer Type Number Hours Regular Volunteers 93 821.00 Youth Services 21 123.50 Library Board 7 10.50 Friendly Visitors 3 11.50 Adopt-a-Shelf 5 15.50 Community Service* 7 69.00 Youth Groups 22 50.00 Total 158 1,101.00 = 6.4 FTE * "Community Service" includes Peer Court, Municipal Court and other county courts, both adult and youth referrals. WORK INDICATORS APRIL 2005 APRIL 2 1 APRIL 2003 Circulation Total (from WCCLS) 67,083 53,731 56,345 (Self-Check machine) 5,315 2,291 3,155 Days of Service 30 29 30 Average Daily Circulation 2,236 1,853 1,878 Hours of Service 246 258 299 Materials Circulated.per Hour 273 208 188 Increase in Circulation +25% -5% -3% Materials Added 2,062 1,836 1,472 Materials Withdrawn 978 1,880 1,791 New Cards Issued 588 361 303 Cultural Passes Program 430 (YTD) 582 (YTD) 475 (YTD) 52 (Month) 71 (Month) 40 (Month) Adult Programs 175 104 99- (Number of sessions) (7) (9) (4) Preschool Story Time 154 177 342 (includes Pajama Time) (Number of Sessions) (4) (4) (5) Toddler Time 163 129 338 (includes Book Babies) (Number of Sessions) (4) (7) (7) Special Programs 400 74 94 (Number of Sessions) (19) (2) (3) Children's Computer N/A 57 66 Word Processors(stand alone) N/A 104 163 Internet Access Station Users 8,226 5,895 6,359 Hours of Use 6002 2433 2,530 Typewriter Users N/A 16 5* Visitors (Gate count . by 2) 32,892 23,204 24,649 Increase in Visitors +42% -.06% -1% Fines/Fees Collected $7,598.60 $6,304.56 $5,788.18 Typewriter usage—411-4/5 was the only week recorded. NIA-Have not begun counting these machines as of this date. { Tigard Public Library Adopted by the Tigard Library Board May 13, 2004 Tigard Public Library Exhibit and Display Policy The Tigard Public Library welcomes exhibits and displays. Exhibits and displays in the Library offer a means for public expression by individuals and groups in the community as well as enrich the Library by allowing it to serve in a community forum role. The purpose of this policy is to provide fair and consistent standards for the use of exhibit areas in the Library, thus ensuring appropriate use of these spaces in a manner that is consistent with the library's other service objectives. The Library welcomes the use of the display areas by the public, with priority given to the residents of Tigard in cases of date conflicts. The Tigard Public Library is committed to following guidelines for display set out in the Library Bill of Rights written by the American Library Association. In particular, Article I of the Library Bill of Rights states, "Materials should not be excluded because of the origin, background, or views of those contributing to their creation." Article 11 of the Library Bill of Rights states, Materials should not be proscribed or removed because of partisan or doctrinal disapproval." Article IV maintains that exhibit space should be made available "on an equitable basis, regardless of the beliefs or affiliations of individuals or groups requesting their use." I. Display Policy and Purpose A. The Library functions as an intellectual and cultural resource for the community. Displays are a means through which the public can visually share experiences, appreciate special interests, and exchange information. B. When not being used to promote library-related or City of Tigard activities or services, display and exhibit spaces are available to community groups engaged in educational, cultural, intellectual or charitable activities and will be provided on an equitable basis to any such group which goes through the application process. The library reserves the right to designate and limit space, size, and location of displays or exhibits. C. Exhibit areas are accessible on an equitable basis, regardless of the beliefs or affiliations of individuals or groups requesting their use. Those who object to or disagree with the content of any exhibit are entitled to submit their own exhibit, which will be judged according to the policies established by the Library. D. The Library will not act as an agent for the exhibitor. Those exhibiting are encouraged to post a statement about their work, but price tags or the posting of price lists are not permitted. E. In general, the library does not accept commercial notices for any group unless they have a special educational, informational, or cultural value to the community. The library does not accept any materials being offered for sale to the public unless the proceeds are intended to directly benefit the library. 4 Tigard Public Library Adopted by the Tigard Library Board May 13, 2004 F. Display areas include but are not limited to: 1. Display cases in public areas of the Library 2. Designated wall spaces in the Community Meeting Room No exhibits may be mounted by the public outside of the. exhibit area defined in this policy, as they may interfere with other library operations and public safety, and present a cluttered appearance. II. Display Guidelines A. Displays,are accepted at the sole discretion of the Staff Contact Person and/or the Library Director. They should be designed as expressions of culture, have educational value, and promote the use of the Library. B. The Library has the right to review the materials before the exhibit is set up. The library will not accept displays, exhibits, posters, etc. which are judged either illegal, offensive or inappropriate for a public library setting (i.e. one that is free and open to persons of all ages). The decision of the Library Director may be appealed to the Tigard Library Board. The decision of the Library Board may be appealed to the City Council. C. Displays and exhibits will be accepted as long as they do not interfere with the daily conduct of library business and as long as it is made clear that the library does not necessarily endorse their contents or points of view. Displays and exhibits will be approved and scheduled as space permits. The sponsoring group or individual is responsible for creating the display, setting it up according to schedule, and removing it before the next scheduled display or exhibit. D. The fact that an organization or person is permitted the use of a Library exhibit area does not in any way constitute an endorsement by the Library of their policies or beliefs and no claim to that effect may be used in advertising. Tigard Public Library Adopted by the Tigard Library Board May 13, 2004 Tigard Public Library Exhibit and Display Procedures I. Display Procedures A. Persons interested in using a display case at the Tigard Public Library first need to fill out a "Display Application". This'form can be picked up at the Library Welcome desk or found on the -Library WEB site. A copy of the. library's policy will accompany the application for applicant's perusal. B. Displays will be for a proscribed time with the owner supervising installation and removal. C. The City of Tigard (Library) will not be responsible for any damage or theft that may occur during exhibitor transport, setup or removal of exhibit. D. Limited exhibit space should be taken into consideration when making application to display works of art and craft. E. The Library has nine illuminated, lockable glass display cases, 2 in the Library lobby (available) and 7 in the Library proper (4 of these are currently available: 3 in the Local History Room and the built-in case in the Houghton Reading Room). Assigned staff will be responsible for locking the cases after installation and dismantling of the exhibits. These cases are appropriate for the display of collectible items, jewelry, pottery, book arts and so on. F. All exhibit scheduling is coordinated by the Display Coordinator. Library exhibit areas are available to the public on a first come, first served basis, and are available to individuals and groups if the Library has not previously scheduled the use of those exhibit spaces. Library sponsored exhibits and displays will have priority. G. It is not the intent of the Library to provide permanent or continuous exhibit space to a specific individual or group. Only one exhibit may be scheduled by a group or individual at any one time. H. Reservations for exhibit areas may be made up to three months in advance. I. Exhibits normally are scheduled on a one month basis, from the first day to the last day of each month. J. Exhibit areas will be available only if a reservation application is made in advance. Applications must be made in writing .using the Library's Exhibit Area Reservation Application. The Exhibit Area Reservation Application may be obtained from the Welcome Desk or the Reference Desk on the 2nd floor. K. Displays must conform to the space restrictions of the assigned areas. II. Installation and Removal of Exhibits Tigard Public Library Adopted by the Tigard Library Board May 13, 2004 A. Responsibility for setting up and dismantling exhibits lies with the exhibitor. The exhibitor will supply all tools and other materials needed for the exhibit. B. Exhibitors are asked to be respectful of the multipurpose community use of the Library; thus conversations and noise should be kept to a minimum. Exhibits are to be installed with all deliberate speed. Entrances and aisles may not be obstructed. C. Exhibitors may not move any existing exhibit or library materials during the installation of their exhibit. D. Individuals or groups using the Library's exhibit spaces may not install their work prior to the date on which their space reservation begins. They may not mount their exhibit materials in a manner that defaces the space provided. Picture rails and a tackable surface are provided in the Community Room for exhibits. E. Damages to the premises, equipment, or furnishings as a result of exhibitor use will be charged to the individual or group responsible. The exhibitor or organization and its members, jointly and severally, assume and shall bear full responsibility for loss of, or injury or damage to, any property of the, Tigard Public Library as shall be caused or inflicted by the using individual or organization. F. Groups and individuals using the exhibit areas are responsible for basic clean up and returning the space to order. G. Each exhibitor will supply and display descriptive information to describe the purpose, title, and ownership of the exhibit. H. All displays shall be set up and removed on the assigned dates with supervision by the Display Coordinator. I. The Library does not have space for storage of the property of exhibitors in the Library building; therefore, those exhibiting are asked to deliver and pick up display materials according to the dates established in advance. Insurance covering the value of the exhibit will be the responsibility of those exhibiting. The exhibitor will sign a disclaimer releasing the Library from all responsibility prior to the display of the materials. See attached Display Agreement. III. Responsibility for Loss or Damage A. Each approved exhibitor will supply a complete inventory of the exhibit and the reasonable estimated value of each item. B. Items on display in the library enjoy the same security as the library collection andequipment; the glass display cases are locked, but irreplaceable items or items of great value should not be included in a display. Tigard Public Library Adopted by the Tigard Library Board May 13, 2004 IV. Cancellation of Exhibits The Library Director and Library Board reserve the right to cancel any exhibit should conditions or situations, such as a unique exhibit opportunity or unforeseen need, warrant such action. If an exhibit is canceled, the exhibitor will have the right to display their exhibit again, for the full duration of the exhibit time originally scheduled, at the earliest convenience of the exhibitor and the Library. Adopted by the Tigard Library Board May 13, 2004. CITY OF TIGARD EXHIBIT/DISPLAY AGREEMENT CITY OF TIGARD Name of Exhibitor: Home Address: Home Phone: Work Phone: Date Installed: Removal Date: Number of Items: Exhibit/Display Area: If the collection/materials have monetary value,please list items and approximate cost below. If necessary, a separate price/valuation list may be attached. Please date and sign any attached lists. Npproximate Titk OfWork Me'ditifitor,Descripti6w'f Work,0 'VAI • 6rk— ' Signature of Exhibitor Date The City of Tigard will not be responsible for any damage or theft that may occur during exhibitor transport, setup or removal of exhibit. FORSTAFF;USE ONLY:: Approved by Date Approved .'Whate Rtsk;V. ..nagerrzer�t Ptnk "File ' etlowa-`, RxhihitoY ��blderirod�. Dept. Hlead/Staff . i Tigard Public Library Adopted by the Tigard Library Board September 9, 2004 GIFT POLICY The Tigard Public Library actively encourages gifts of library materials, money or real property that will help the library better serve the needs of the community and enrich and improve the library resources. The City reserves the right to accept or reject any gift, donation, endowment, bequest, or trust. When funds are donated for specific purposes, the amount and nature of the expenditure must be approved in advance by the City. All gifts (money or materials) become the sole property of the library. Rules Books and Other Library Resources — The library welcomes gifts of print and non-print materials, with the understanding that gifts of materials will be added to the collection only if they meet the same standards required of materials purchased by the library, as described in the Collection Development Policy. Gift materials not meeting those standards may be given'to the Friends of the Tigard Library for their book sales, donated to other libraries or organizations, recycled, or discarded. Gift materials will be integrated into the regular library collection in normal sequence, available to all library patrons, and otherwise handled as any other material belonging to the library. The library is not obligated to keep donated materials for any length of time and does not.accept responsibility for notifying donors of withdrawal or replacement of gift items. The library will not accept the following types of materials: those that are soiled, torn, moldy or damp; periodicals, except the Oregon Historical Quarterly; textbooks; encyclopedias; condensed or abridged materials. Collections — Gift collections will be accepted only by the Director, with the counsel of the Library Board as appropriate, and with the understanding that the collection may not be kept intact. Monetary Gifts — Monetary gifts will be utilized by the library to purchase materials or equipment, support library programs, or in other ways the Library Board and the City deem appropriate. The library welcomes gifts of cash for the direct purchase of library materials and will try to accommodate the subject or title preferences of the donor in so far as they coincide with the Collection Development Policy. A bookplate recognizing the donor will be affixed to the material if desired. Substantial cash offerings, securities, and bequests will be handled by the Director, who, with the Library Board, will work out terms of Tigard Public Library Adopted by the Tigard Library Board September 9, 2004 acceptance that are compatible with library policies, the donor's intent, City policy, and the applicable laws. Gifts of Works of Art—Works of art will be accepted only by the Director with the counsel of the Library Board as appropriate. The Library Director may request that an art work be accompanied by a current appraisal of value, evidence of provenance and documentation describing the reputation of the artist. An appropriate deed of gift, or a similar document, transferring sole and exclusive ownership of the art work to the Library will be required. The Library Director, in consultation with the Library Board and staff as appropriate, will determine the placement and/or display of any art work in and around the environs of the library. A plaque describing the artist and work may be installed at or near the work of art. The Library reserves the right to approve the wording, size, location and style of the plague. Memorial and Celebration Contributions — The library welcomes monetary gifts for the purchase of library materials in memory or recognition of individuals. Suggestions by donors concerning specific titles or subject areas are encouraged and will be respected in so far as they coincide with the Collection Development Policy. The names of the donor(s) and the individual(s) recognized by the gift will be listed on a bookplate and affixed to the material. A letter will be sent to the honoree or to his or her family to let them know about the gift. A letter of acknowledgment will go to the donor as well. Recognition of Monetary Gifts — The Donor Board recognizes monetary gifts given to the Friends of the Library, the Library and the Library Foundation. Gifts recognized on the Donor Board are cumulative. Memorial gifts will be listed in the name of the person memorialized with acknowledgment sent to the donor. Gifts of$10,000 or More Gifts of$1,000 to $9,999 Gifts of$100 to $999 Gifts Under $100 Real Estate or Other Personal Property — The library will accept gifts of real property that support the mission of the library. Such offers will be handled by the Director, who, with the Library Board, will determine the suitability of the gift and work out terms of acceptance that are compatible with library policies, the donor's intent, City policy and the applicable laws. r Tigard Public Library Adopted by the Tigard Library Board September 9, 2004 Friends of the Tigard Library/Tigard Public Library Foundation — Donations to support the library's services and programs may also be submitted directly to the Friends of the Tigard Library or the Tigard Library Foundation. The Friends and Foundation are tax-exempt 501(c)3 organizations. Tax Deductions — Donors are encouraged to contact their tax advisor prior to making substantial gifts to the library, the Library Foundation, or the Friends of the Tigard Library. The library will provide a written acknowledgment of the receipt of gifts upon request, but will leave the determination of a value of the donation to the donor. Adopted by the Tigard Library Board September 9, 2004 MARCH 2005 Management Overview - Circulation Total Total CheckOuts Prior Year Percent Library CheckIns Checkouts Renewals & Renewals Checkout Total Change Banks Public Library 3,075 2,627 638 3,265 3,887 -16.00% Beaverton City Library 108,005 1127999 33,002 146,001 157,292 -7.18% Cedar Mill Community Library 75,497 79,337 26,812. 106,149 99,703 6.47% Cooperative Administrative Office 95 103 66 169 373 -54:69% Cornelius Public Library 4,353 3,699 990 4,689 4,266 9.92% Forest Grove City Library 21,742 21,867 3,953 25,820 23,707 8.91% Garden Home Community Library 10,148 8,828 3,639 12,467 12,425 0.34% Hillsboro Libraries: Shute Park 43,947 44,442 15,862 60,304 63,124 -4.47% Tanasbourne Branch 78,174 78,683 20,483 99,166 95,680 3.64% External Loans (ILL) 85 801 94 895 623 43.66% Library Outreach Services 1,534. 1,356 217 1,573 1,788 -12.02% Oregon College of Art and Craft 771 620 425 1,045 1,105 -5.43% Sherwood Public Library 17,521 16,782 3,395 20,177 20,570 -1.91% Tigard Public Library 55,457 57,026 13,721 70,747 60,679 16.59% Tualatin Public Library 28,617 28,291 6,717 35,008 31,514 11.09% Tuality Health Information Resource Center 308 231 67 298 364 -18.13% West Slope Community Library 15,105 15,204 5,584 20,788 20,466 1.57% Totals 464,434 472,896 135,665 608,561 597,566 1.84% FAWILI\Wilireports\March 05 ovrvw.xls\4/7/2005 APRIL 2005 Management Overview - Circulation Total Total CheckOuts Prior Year Percent Librar CheckIns CheckOuts Renewals & Renewals Checkout Total Change Banks Public Library 3,170 2,702 578 3,280 3,510 -6.55% Beaverton City Library 105,803 107,340 33,307 140,647 140,860 -0.15% - Cedar Mill Community Library 72,905 74,514 25,245 99,759 85,951 16.06% Cooperative Administrative Office 316 98 54 152 306 -50.33% Cornelius Public Library 4,387 3,981 949 4,930 3,931 25.41% Forest Grove City Library 21,196 20,372 3,640 24,012 21,460 11.89% Garden Home Community Library 11,077 10,673 3,158 13,831 12,185 13.51% Hillsboro Libraries: Shute Park 40,865 40,459 14,680 55,139 55,203 -0.12% Tanasbourne Branch 76,686 75,892 23,086 98,978 86,018 15.07% External Loans (ILL) 173 729 69 798 775 2.97% . Library Outreach Services 1,290 1,018 350 1,368 1,494 -8.43% Oregon College of Art and Craft 571 465 174 639 898 -28.84% Sherwood Public Library 17,030 15,928 3,788 19,716 17,793 10.81% Tigard Public Library 52,217 53,816 13,331 67,147 53,731 24.97% Tualatin Public Library 27,346 26,940 6,438 33,378 28,020 19.12% Tuality Health Information Resource Center 153 168 29 197 259 -23.94% West Slope Community Library 14,644 14,202 5,051 19,253 18,179 5.91% Totals 449,829 449,297 133,927 583,224 530,573 9.92% FAWILI\Wilireports\Apr.05 mngmnt ovrvw.xls\5/3/2005 Plan A . o County: Direct public 1.funding for library service ' providers:. = ', public library 5. .:.,' services ::. T:local operational ;t r 2.support services ^ti: decisi PPo ons 2:local.policies for members 4 3.service to , 3.facilities . special populations Local.boards -WCCLS Policy - WCCLS Executive Group: Board: -Library directors(or. . Chief Administrative designees);incl.Non- . Off cer of cities,county ' public,library WILInet administrator,&gov.bds, ' rep(s). plus Chair of Policy Meets regularly Group bevel:sharcd.policies .=Meets quarterly or as =Service delivery, needed to discuss.and -Implementation advise on: =Advise County central —Levies services policies -Formula &implementation -=Funding Advise special =Financial forecasts population policies& Annual budget reviews implementation. and.recommendations to ;.:Input on allocation of "130C-' resources:for service :. delivery Technical/professional support for ExecBoard 4/14/2045 F:Wdministration\BOARDS\LDB Minutes\2005 Minutes\LDB meeting 4-14-05 plan A s&g drawing.doc - Organizational Relationships ............................ . l.: ...... .. Cities . T_ .......................................:.............................................. CLAB BOC .::............. ....::::: . ..... .. . Member ......... Lrbs Lib Bds LN CAO Citizen Boards Eva WSL ......................... Library . .... Users/ WSL Central Cit Residents Supt Central. gr Bet Ms Services Direct service Ruth Metz Associates WCCLS Library Director's Retreat Meeting.Record February 17,2004 4.75-0 �.'�s 3 a SCS yes AE • • • • • ,h y N" •r.s... -Y:,...r „.:,, _ Nt vi _ .r v .!'•mss �k �.` ycz .q. 3 f 4'Aw[2�'' • nE a • a 3 � i k`J'�y��-cY,.�� �. fax'" -k � 1 1. •- • •- • • • tti- ' -�.. ,,.,�,:.� <.,j • rya- Y� — Rm, Pit --'H • • • e 3 � a :y -r communities and population, based on an average Key findings from the study: benefit of $97 per 62 million uses by businesses, is South Carolina's public libraries return $4.48 to the educators, students and the general public. state's economy for every $1 invested in them. ® In 2003/2004 there were 68.3 million in-person m South Carolina's public libraries pump $347 million visits to public libraries in Florida and at least 25.2 into the state's economy; the state spends million remote Internet connections to public libraries. approximately $77.5 million on public libraries. In addition, Florida's public libraries stimulate : w South Carolina's public libraries provide $102 1 an economic ripple effect valued at $4 billion, the million and $26 million annually in circulation and i reference services, respectively. study says. This includes direct in-state expenditures by public libraries for books, 0 South Carolina's public libraries periodicals, electronic equipment bring nearly $5 million to the state and resources, as well as large capital ■ from federal and private sources. projects, such as library constructionN About half of the businesses and renovation. surveyed use the library as a More than 2,380 individuals and primary resource for business 169 organizations nizations participated in the and research information; three groundbreaking study, which was the quarters of them said that the first of its kind ever completed in the library contributed to the success ■ of their businesses and that not state. It was conducted by: Jose- having access to a public library Marie Griffiths, Dean and Professor, would have a negative impact on School of Library and Information t Science, University of North Carolina their operations. at Chapel Hill; Thomas Lynch and m Business owners reported saving Julie Harrington, Director and up to $5,000 by getting information Assistant Director, Center for (economic data, government Economic Forecasting and Analysis, regulations, legal and technical Florida State University; and nd Donald information, as well as information King and Christinger Tomer, Research on management, marketing and Professor and Associate Professor, School of Information sales) from the library. Services, University of Pittsburgh. j m About 90 percent of general users said that libraries To view or download the study, go to dlis.dos.state- improved overall quality of life and 47 percent said fl.us/bid/roi/index.cfm. they help increase local property values. n Nearly half of the personal investors surveyed said that investment information from the library definitely South Carolina contributed to their financial well-being. The University of South Carolina study values the The project was developed by the School of Library impact of the state's public libraries at $347 million. and Information Science at the University of South Faculty members from the School of Library and s Carolina in collaboration with the South Carolina Information Science conducted this study in two I Association of Public Library Administrators and phases. The First phase involved surveying 3,689 the South Carolina State Library. Researchers were: general library users, 161 businesses, 298 job seekers Daniel D. Barron, Director; Robert V. Williams, and 172 personal investors to determine their Professor; Stephen Bajjaly, Associate Professor; Jennifer perceived value of the library. In phase two, researchers Arns, Assistant Professor; and Steven Wilson, placed a dollar value on library services, based on usage Research Assistant. statistics from the State Library, to determine the The study can be downloaded at www.libsci.sc.edu/ economic benefit to the state. SCEIS/home.htm. JANUARY FEBRUARY MARCH 2005 14 1ESEAI�CI-i ASSOCIATES Researdi:fo,r Marketing, Public Relations, and Planning April 29, 2005 TO: Eva Calcagno WASHINGTON COUNTY COOPERATIVE LIBRARY SERVICES FROM: Sabine Welling / Michael J. Riley RILEY RESEARCH ASSOCIATES RE: SATISFACTION SURVEY www.rileyresearch.com 9900 S.W.Wilshire, Suite 250,Portland, OR 97225 phone [503] 222-4179 fax [503] 222-4313 EXECUTIVE OVERVIEW Library Visits 13 Four out of five respondents possessed a library card (78%). 13 A majority of residents visit public libraries frequently, with 21% visiting weekly, 19% visiting every couple of weeks and 20% visiting monthly. These results are.very similar to results from the May 2002 survey. E3 Respondents with children were twice as likely to visit weekly, as were those without (28% vs. 14%). Ell As in 2002, infrequent visitors said they were "too busy" to visit more often. M "Preferring (to utilize) the Internet," at 14 percent, was up significantly from 2002, especially among those over 55. Library Services Checking out books continues to be the service used most (75%), while 36% check out videos, CDs, DVDs, and books on tapes. P Respondents with children check out books most (81% vs. 68%). Other media are especially popular among 35-44 year olds: Ell When asked what could get people to visit more often, one-fifth said, "increased hours." This was triple the number mentioning increased hours in May 2002. "More/new materials" was cited next in both surveys. "Services that could be reduced or curtailed," produced small numbers of suggestions: "fewer videos, CDs, DVDs (6%) and 'fewer public computers / Internet stations" (5%). WCCLS Website Ell The number of respondents visiting the WCCLS website has increased significantly to 40% (from 27% in May 2002). Among visitors, over half do so to reserve materials or search the catalog (similar to 2002). • RILEY.RESEARCH 1 ASSOCIATES Renewing materials was up six-fold from 2002 (now 30%), while checking on status increased slightly to 30%. People with more education use online renewal most. Funding Regarding the Spring 2004 levy, four out ten respondents recalled voting for the measure, while one-third said they could not recall. Only 8% were sure they had voted against it and one-fifth said they did not vote. Respondents considered the $41 per county resident spent on library services an excellent (31%) or good (33%) value. M A majority of respondents (59%) also said their local library exceeds their expectations. One out of five said the local library meets expectations. M Only 12% stated that the library falls short of expectations, and interestingly, 46% of those people said they supported the levy just the same. / tp 7 C4 (cc oH on 5 `JL' • RILEY RESEARCH 2 ASSOCIATES INTRODUCTION Washington County Cooperative Library Services (WCCLS) asked Riley Research Associates (RRA) to conduct a survey to measure residents' use of library services, satisfaction with the various services, and attitudes about the value of the system. The study is intended to provide WCCLS with information to better understand and serve the needs of residents. METHODOLOGY Riley Research Associates conducted a scientific telephone survey among a random sample of Washington County households. RRA developed the questionnaire in conjunction with WCCLS. Some of the questions were benchmarked from the Library's 2002 Survey. A total of 412 interviews were completed, including 20 in Spanish. This provides a margin of error of±5% at a 95% level of confidence. Fielding occurred between 5 p.m. and 9 p.m. Monday through Friday, March 28th to April 1St. Each number was attempted up to three times. A bilingual interviewer was used to conduct interviews with Spanish speaking respondents. A question-by-question analysis follows. Statistically significant demographic insights are noted in the text. Some results may exceed 100% due to multiple responses. A cross tabulation report is bound separately. • RILEY RESEARCH 3 ASSOCIATES . to a irigtonit .Co,unty Qd eraivea Library 1=ouncied tn%'i9s9„ Riley Re rch A►ssoc�ates is a full:- -Services ce _J serviesearch Fr-m- focused ' on p oviding �accurate and 0 ���.� °, act onabl�e�i;n�fiorm.ation YO � O H aitfia a Government s , I iaducatio Hospitality,' it Fnod&Beuera a � �`` Retail r . ' - P ess�onal Seruices;� Pohhcs, ublic Relations Advertising , " o v Nonprofits,. HighJech 1 Utii't es Manufacturing W& - Te ecom u is tions Financial 1La i^ uti . S acti`onry$,urve Ibrary Visits _ _ , y Presentatl'on A residents vsit public � t' r fes f eq eptly(most visit,attileast How are are resldents,using the libraries? ly � 0 How do residents value library services? pep,je j# childre I were twice as likely 7 Flow re constifuents using'the Website? o v"sl" week x GiIWhatareekeys,to°building support I e e visors were,,"too busy" (as ins amongconstituencies? 6 ) bu 'tn�2©05 people,also said, a p� t tln�te� eV.!, yr h� peeps you�frorn visiting? scrices dos you use? Y e Check out books.—75% ® Check out media —3,6% t 0 s6, sr 300 (Videos,CDs DVDs) Ri 17°l0, � 4� as. Baa ©Access the Internet`— 130/V Q Q. o © Services for children— 10/o - x 3 could,be " . l® f 1ljbrary, meeting motlua.te you to expectations? vt ores often? 230 Don t know lei jetoa 13,i Falis vey !Refused 8y short 109/e Greatly` sy 4 ei Falls 3% .exceeds i2i somewhat "18% z short �� - ��` Meets � �Somewhat a c expectatio: exceeds . . 41% �� p Y P P. the:website? G'CLS' Website by did . ®u�visijt�x D fhe numBerof pe+ople.visiting the�website s% increased significantly(40%,up from�27%). C! To reserve m`ateaa/s or search the catalog 1 + 3% a� i remains the nt- ber',one reason for visiting the website(t6514%up,from 50%). D Visits to renew rrmatenals increased Significantly(+k 9/(0 yup;from 3%). ��y��� e�0°f��� oar° ® � r�ecalJ vofing;for or a aue , ,. - et proposed Levy in �c#Jl -g 2004 ©ont know o Four out of ten respondents re alied Poor `Excellent VOting for e'- eal sure. Fair �� s % ;; ®When asked wh , aY, people said. llbrary,all the time." Good "An essential pa°rt of the community." 33% ." , �,�� , Libraries are important.. t uotdng (continued) oncl,'usons Only a few respondents recalled -Use of the libraryis high admi ed± uotin a ainst the leu 8% -Perceptions ofr�alue.are high 9_4- t Yt ) D"Do not want to pay snore taxes'' -Interest in longer hours and more a]Taxes are already,too high_" mRterials isYiigh,_, "1 do not wantAto�pay more axes., -But willingness to increase taxes for il"They need tostay within the budget that t :' increased services.appeasvery low they have right riow,',' ("No"va ers,dOnitely perceived the levy as a increase j Re�commen,dations on�ciJusions, p B t Constlfuencies 40%wereconfident they had 0 Make peoples}aware Of the website- supported t e I@vy 59% of participants have neyei xvisited -Support an ong;rion-voters.was about the website � tIM same as among voters, but th\ose , v without cards were less,likely to vote ®Let people know,they can use the -Support among dissatisfied,users was website to saue time: about thspa ame�as.among satisfied -search forgmaterials users -reseruebooks &'other media ` -renew books;&,other media eorn�me ;diatlons: R? cornmendaitlon �ro�rrmr .Cons ,tuencies g� Jonstifuencles. ° �` • o Promote Library Gard Ownership; High in OUse the Website.,to inforrrt people about: most areas(78%^,overall);abut lower in: p events `Tanasbourne(70%,) -programs hufe Park(68%1 -n6v-:b6oks;Nvideos,'CDs,,DVDs.' " `.0 Sherwood,(s`°Io)'� ©,Frornofe ahe V+/ebsite to non-users a Corr ews..'-A-4) C3 Use the WebsiteAo help communicate r. a e Use the`"efficiency and-the value of local thWeto;issue L b ibrary Cards • library services MRILEY RESEARCH ASSOCIATES Research for Marketing,Public Relations,and Planning I T'6 ! May 2;`2005" r The:Tmes! TT' y j u • a :� trategic ti �S��Y1t V 1 �CtO y,r1w'.+�„u :.J :' tom•,- - - - - - _ .t,.,.,r.ap'3 -.1: » gni _.•`x.` :d .i+#fi --�' " _ Y' -.t:1.t:ays ". .:.::�....�. ...:—,_-•.+.. .- ,s.. .._ ..'3'!"x _ '✓:"f.. - _. s o�(°✓..s...r. v„ �r... .o-_:• .....-. . .. .: .s'::L-'-"`•'">'.' .�'. =`t'" .iY; uy,' _ yyS5.RF:.:, .71. �5q.�.`.+i ? hul, �yk ,rtFr- ,.-.^L%i - �y ..1 '+'k..'.. C5 „ xr^ _r .. �..... .. )... -...:y, -.�: 'rvS�xu„•J %•= j 'v'•T'.:4e.;�'•, `:„ ”. .'�,"."-wig 4'S`;.^:'c�ti:":....,'�,4=,'x:«li:s'� •- :. and materials to inform and archive. m • eV@IO .._' „fopics,and titles.general;m'forma-,:;: MaY 2 =�.. .t. ,`•.?::���r�><.,a:•.: plays Cltizens,hel ed d ,, 002.,x. .r,,.;-< ore partnerships with-cultural ri commo ' '`f atio �litei-:r.=� aditi'•Hall ubhc'usein' entertain. people. about•current -.Cultural awareness,-}s;another organizations in the community, the plan that,ocuses on,„'. do ns,.m orm xTr .. =t , s: acy and cultur4l,awareness. ."., any,,pew library increases from topics and:•trends. •• priority o the-plan Tlie library Both the strategic plan and the key $erVlCe areas•t0 r ,Barnes recegtly_presented the:. 1.8-30 percent during the first few Another priority of the plan is will,'-Highlight different;.cultures results of the.2005 urvey,;are ' ''` lan to the Ti`ard Ci ` Council '' ears'it is`oL`en"Baines said."In to use the'new facili ao provide by proyidmg cultural,program=- available,on the: library's..Web benefit``-0patrons P. �.- ty g n.; Y P; that while'the popularity' the fifst three'months of 2005,we';; an environriient-;for,-people to ming, ennancing its foreign aan- page at TIGARD - Elie 'T"'aid, of the new library.is evidenced by„ .saw -a: 35-percent':'increase in.: meet andtdiscuss timely issues. guage collection aril developing www.ci.tigard.or.uslhbrary.. . - g cecoid-breakin statistics, the„i;libr users. But numbers aren't` She added that`.``=49.percent of Publiclibraryw<<has.'i'ssued'wits' " g azX- . _.' -•_:, w responded to.our strategic, plan, Mapping the, , library staff also values the public"'enougH.'We want people to find; the people who :.x t - = feedback it received,during both what the. ,are looking for.and to" survey said.the •=use=the lib"rary .; Future•=>.wlucl `idenhfies`I"9`"oal`s _ g Y, g: g Y Y „4, af�rI ` �.. � -:<=. . ,. ,,�.,.: _. � Yee .,:•, , -• "-_ a .F< :;.�:,v_•.:,.:>' u x .�'�F*%;..,u.@.:4,.. $`,-., =u:;.2,,1: �. thee strate is lamm� rocess rovide mformatiornaridservices. four-or moretimes'amonth.With x-- a= s,=a Y.. ..t gs,,,: ;{y,, . ,=-z .= ,. ;... •= a1..p ,r;,::. for improving service to the coin-_ g P g P P > r°? - al isurve 'in-. :oto•irn }rove their,lives:.�;- " so man -people'-'s endin that muni durui"the next=five:,ears: and the 1 b ary s,anziu y_ a p y -, Y P g ry- g _ ^Y. -a - that the strategic much time'here-we want to make Several'citizenshel eddevel-""February. Barnes said; s g .s" <, ~'. gyp= -' ." new plan focuses on hel in "eo lea sure the>libra is-a comfortable Op fheR: lau at two:=cgmmumty'; :The city opened the p - p• g"p p ry P Pv z..:.,' ,,.t exchange . Ii ard''Publie;I�ibr. in=-Au st. .obtain'inforinatiori to as'sist them'' lace to visit,study:arid exc g meetings; .according tq `�'1'ilira'ry° g ,.,-, -�Y_ � ; - P _' q„4•r �,x;,• _ ”" 2004,., follo'wm constructionf:f in-,their work, school ot--ersonal� ideas with,others._Ti ard's library Director.`Marg'aiet'Barnes: Tliey g'; ;.. .:,,, - P st, gbe: ..:. r funded' by;:a' $;13::rrulhon;bond>":;.'lives. The plan also directs the; in-the 21 _ cenfury'will more marred five:,key;service:areas_fo .. _.,�.. ._,,L.' - :,.v-. ...:.�,.. ,f:.. .l ,: .. . .._.. 1. '. the"_libi ;;to;.focus:on:.curreiif;, measure approved S' voters m library to provide programs;]dis-; of '-a-meeting place.` •� ,r ;r sl,•,: t .:, -U - �7'.,,e2 -A'i'4®."���T.��1�.., ..,