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05/10/2001 - Packet TIGARD LIBRARY BOARD, AURSDAY, MAY 10, 2001 - 7.__.j P.M. TIGARD PUBLIC LIBRARY—PUETT ROOM 13125 SW HALL BLVD. TIGARD, OREGON 1. CALL TO ORDER / Braun 2. ROLL CALL: BECK_/ BRAUN_ CHAPMAN DIAMOND V IRWIN J KASSON SMITH 3. Approve Minutes of April 12, 2001. Braun 4. Agenda Additions and Deletions. Braun 5. Call to the Public. Braun 6. Introduction of Amy Emery, Acquisitions Coordinator. Barnes 7. Monthly Report for April 2001. Barnes 8. CLAB/LDB Report. Barnes 9. Friends of the Library Report. Burgess 10. Fridav Hours. Barnes H. WCCLS Formula. Barnes 12. WCCLS 25"' Anniversary. Barnes 13, New Tigard Library Construction Committee. Chapman 14. Library Foundation. Diamond 15. June Board Meetin�(g. Braun 16. Board Communications. Braun (Reports from Board members on community and citizen activities) 17. Other Business. 18. Adjournment. TO ENSURE A QUORUM TO CONDUCT BUSINESS, PLEASE CALL MARGARET BARNES AT THE LIBRARY (503-684-6537), IF YOU ARE UNABLE TO ATTEND. Agenda items for future meetings: Tigard Library Board Minutes April 12, 2001 Call to Order: 7:04, by Chair, Anne Braun. Roll Call: Larry Beck, Anne Braun, Marvin Diamond, Nancy Irwin, Sue Kasson, and Jane Smith. David Chapman absent. Staff: Margaret Barnes and Carly Ingvalson. Minutes: Moved by Beck and seconded by Diamond to approve minutes of March 8, 2001. Motion approved unanimously. Agenda Additions and Deletions: Irwin requested a recap of the March 20 joint meeting with City Council. Barnes wished to add discussion of the June Library Board Meeting date. Both topics will be discussed under Other Business. Call to the Public: None. Introduction of Kathy Smith, Readers Services Adult Specialist: Kathy has worked at the Tigard Library for three years. Her area of expertise is adult services; she is responsible for developing programs for adult patrons. The popular Computer Basics and Internet Basics classes are examples of programs she has developed. Kathy manages the scheduling and collection of statistics at the reference desk. She passed around a summary of March daily tally sheets, which breaks down the number and type of questions asked at the reference desk.. Kathy discussed second level reference and the increase of Internet use. March Monthly Report: Cheryl Silverblatt, the new Readers Services Division Manager, started this week. Teri Mayes and Oakes Snider have been hired in Circulation. With the move to the public side of the network, response time of Polaris has been greatly improved in Technical Services. This is being investigated for Circulation. Circulation is in the midst of reconfiguration. The self-checkout machine has seen an increase in use. In response to the community survey, the library will be adding hours on Friday evenings. The library will be open on a trial basis until 9:00 p.m. beginning Friday, June 1. For now, staff will be rotated to cover the extra hours. The library will experiment with a "coffee house' atmosphere Friday evenings and is planning to provide live music in the Puett Room. CLAB/LDB Report: LDB continued to discuss the reimbursement formula. Wednesday, May 2 a meeting will be held giving an overview the reimbursement formula. Margaret invited the Board members to attend this meeting. CLAB also continued to discuss the formula. The slow response time of Polaris is due to AT&T "packets" loss. Friday, May 25 is the 25th Anniversary of WCCLS; to celebrate, the library will host the West African drum music of Chata Addy's Shi-dah from 3 to 5 p.m. at the outdoor program structure in Fanno Creek (or Town Hall if it rains). On April 20, the Children's Internet Protection Act will go into effect. This doesn't directly affect the Tigard Library, as Federal funds do not pay for our Internet connections. Library Foundation: Progress is being made. Legal paperwork will be wrapped up no later than the end of April. The Articles of Incorporation have been signed and filed. The Foundation has not yet been given tax-free status. New Library Construction Committee: Architect Rich Brooks and Consultant Cynthia Ripley met with the Committee April 9 to look over the Building Program Report. The Committee also went over what to discuss at the April 17 workshop-meeting with City Council. Conceptual visual aids will be . displayed. A Bond Measure for the new library might be placed on the May 2002 ballot. Irwin suggested advertising our programs in the Oregonian and the Tigard Times. Margaret responded that the library will utilize more avenues to promote our programs. It is up to the papers whether or not to print the information submitted by the library. Diamond suggested promoting library programs in Hispanic and various Asian papers. WCCLS Formula: No new information to present. Braun suggested that strict alphabetization of our picture books would increase their circulation. WCCLS 25th Anniversary: Discussed under CLAB/LDB Report. Board Communications: Beck wished to express thanks to Tony Greiner and Katie Hagen. Other Business: • In response to Irwin's question, the Board went over their March 20 joint meeting with City Council. The meeting went well. The Council was very interested in the reports of the Board. • Braun mentioned two interesting web-site links found on the ALA web page. • Margaret will not be able to attend the June 14 Library Board Meeting. Everyone will check their date books and this will be put on the May 10th agenda for resolution. • Margaret reported that Wayne Grimm applied for a modest LSTA grant entitled "Hispanic Teen Initiative." This grant targets Latino middle and high school students and would provide for a Latino teen advisory group, a bilingual storytime, and more Latino materials at the library. Adjournment: Irwin moved and Diamond seconded to adjourn the meeting at 8:40 p.m. Motion passed unanimously. Next meeting is scheduled for May 10, 2001. i*\Iiblconnie104-2001 library board minutes.doc MEMORANDUM TO: Bill Monahan, City Manager FROM: Margaret Barnes, Director of Library Services . DATE: May 7, 2001 SUBJECT: Library Monthly Report, April 2001 Personnel: The new Readers Services Manager, Cheryl Silverblatt has now been at the library a month. It has been a very busy time for her. She has been well received by the staff in all the different areas of the library. Kathy Griffiths, a part-time Library Assistant within Circulation has resigned. She will remain available for on-call hours for Circulation. We have posted for this position and interviews will be conducted at the beginning of May. We have conducted interviews for the Readers Services Youth Specialist position. Connie Martin is scheduled to return to work in mid-May. Staff from all areas of the library have been assisting with the completion of things that Connie normally does. We are all looking forward to her return. Circulation Desk Reconfigurations: Thanks to the efforts of Linda Parker this project is now complete. The Circulation staff seems pleased with this reconfiguration and have commented on the improved ability to look for holds on the reserve shelves. Since the new work area faces the front it is easier to see the public waiting in line for assistance. Finally, with space at such a premium in the library this reconfiguration seems to have alleviated some of the traffic congestion that was common at the desk. There are still some details to work out and overall this project was a success. Internet Workstations: This is still a work in progress and incremental change is taking place. Curtis Young in Network Services has begun to changeover the workstations to an NT operating system. If we are able to stay on schedule the changeover is projected to be completed by the end of May. When this changeover is completed all 12 of the public Internet workstations will have the same operating system, default to the same desktop and have the same electronic resources available to the public. The standardization of these workstations will make it significantly easier to maintain and troubleshoot these machines for both library staff and network services staff. This month, work with Network Services we had four of the Internet stations rewired thereby removing the wires from under the carpet in a public area. Circulation: Total checkouts for the month was 49,825. This is a 10.33% increase over checkouts for April of 2000. The overall percentage of checkouts completed on the self-checkout machine was 5.78 %. During National Library Week, on Monday, April 2 the library participated in "Check it out yourself' day, which was a promotional event sponsored by 3M. The goal that day was to have at least 100 people use the self-checkout machine. With the assistance of several volunteers we had over 100 people use the machine that day and they checked out 408 items. Monday, April 16 was our highest circulation day with 2,725 checkouts. The next highest day was Monday, April 23 with 2,205 checkouts. Friday Hours: Plans are being finalized for the new extended evening hours, which are scheduled to begin on Friday, June 1. Both circulation and Readers Services have developed schedules for the staffing of the public service desks until 9:00 p.m. Trish Stromont has been instrumental in the scheduling of the musical offerings for the Friday in June. A variety of musicians are scheduled to play in the Puett Room from 6:00 to 8:00 p.m. each Friday. The Friends of the Library have agreed to sponsor these musical programs. In the future the Friends might be able to sponsor some type of cultural event one Friday a month. With the assistance of Nancy Lof from Office Services, Linda Parker has developed several different promotional items to inform the public of these new hours. We have also posted this information on the Library's webpage and plan to post it on the WILINET catalog. We have applied for the necessary permit to allow us to hang a temporary sign on the eastside of the building to promote these new hours. The new hours are also being promoted in Cityscape and the local newspapers. New Tigard Library Construction Committee: This month the Committee gave a preliminary report to the City Council. This information presented by the Committee was well received by the Council. During the meeting the Council gave the instruction to staff to find out additional information about the three representative sites the Committee presented. The Committee is scheduled to give the Council an update in June. The Committee will meet again on Thursday, May 24. WCCLS 25th Anniversary: Plans are in place to celebrate the 25th anniversary of WCCLS. Kate Miller and Linda Parker are organizing this event. This celebration will take place on Friday, May 25 from 3:00 to 5:00 p.m. Weather permitting after a brief ceremony in the courtyard the celebration will continue at the program structure in Fanno Creek Park behind the Library. This will be the first event of the summer season in the park for the Library. Reference Desk: April statistics show that the reference staff conducted a total of 3,778 service interactions with the public. These included 3,224 reference questions, 246 directional questions and 308 instances of assisting the public with computers. Technical Services: For this month 1762 items were added to the collection. 600 bibliographic records, (including 8 original) were added to Polaris. The average number of days for items to be cataloged and processed was 27. This average number of days surpasses the goal of 30 days technical services currently has to catalog and process items. The reclassification and relabeling of the CDs is almost completed. Sandy Birkner has begun cataloging and training sessions with Diane Byrne and Bobby White, using training manuals from the Library of Congress on Descriptive Cataloging and the Machine Access Readable Catalog (MARC) record. They will meet about once a week until the courses are completed. Youth Programs: This month during National Library Week Wayne Grimm hosted a "Meet the Authors" event. Two local authors for children and young adults came and spoke about their experiences as writers. Each author gave an excellent presentation and the people attending the program enjoyed both. Wayne received some very positive comments from our patrons about this program. Terri Smith and Wayne have scheduled the Summer Reading activities for both children and young adults. They will be promoting this program throughout the community in May. Volunteers: Trish has organized a group of volunteer storytellers for Wednesday evening family storytime. The pool of volunteers to assist with the pulling of books on hold has been expanded. A regular training schedule for volunteers who do checkin and shelving has been established. The Volunteer Recognition event organized by Trish and held on April 26 was a success. Twelve volunteers were honored for significant years of service. Everyone attending seemed to enjoy the evening and appreciate the contributions all the volunteers make to the library. Volunteer Type Number Hours Regular Volunteers 74 601.0 Youth Services 31 166.5 Local History 1 6.0 Adopt-a-Shelf 4 18.0 Library Board 6 12.0 Community Service 3 5.5 Friendly Visitors 9 29.0 New Library Construction 8 26.0 Homework Center 7 34.0 Jesuit High School Service Day 16 56.0 TOTALS 159 954.0 = 5.5 F.T.E. WORK INDICATORS APRIL 2001 APRIL 2000 APRIL 1999 Circulation Total (from WCCLS) 48,825 45,159 " Self checkout (2,881) Adult Materials Juvenile Materials Total 48,825 45,159 Days of Service 27 27 Average Daily Circulation 1,808 1,673 Hours of Service 271.5 267.5 Materials Circulated per Hour 180 169 Increase in Circulation 8% 2% Materials Added 1,762 1,336 Withdrawn• 761 2580 Borrowers Registered 321 281 Cultural Passes Program 6 N/A N/A Adult Programs 18 57 (Number of sessions) (3) (8) Story Time 157 126 (Number of Sessions) (9) (8) Toddler Time 126 155 (Number of Sessions) (8) (8) Special Programs 266 460 (Number of Sessions) (11) (19) Children's Computer 141 84 Word Processors 291 231 Internet Users 3,467 2,197 Visitors (Gate count divided by 2) 21,123 18,299 20,542 Increase in Visitors +15.4% -10.9% Fines/Fees Collected $5,408.92 $4,458.15 Gifts Received $ 0.00 $ 0.00 * No statistical report from WCCLS was generated.. WCCLS Formula Review 1 01-02 i Total Total 99-00 01-02 -{ Funding 99-00 Circulation Funding Funding 4 Funding Service Funding per Service Reimbursable per 00-01 01-02 % Change Population per capita Population Difference Circulation capita Banks 61,216.00 72,289.00 18.1% 2,848 _ _25.38 71,744 (545) 26,403 9.27 Beaverton 2,562,565.50 2,775,766.00 8.3% 106,7281 26.01 2,688,577 (87,189) 1,362,944 12.77 Cedar Mill 1,536,665.50 1,597,122.00 3.9% 51,4111 31.07 1,295,091 (302,031) 788,306 15.33 Cornelius 106,489.00 98,022.00 -8.0% 8,9231 10.99 224,779 126,757 40,608 4.55 Forest Grove 451,190.00 441,083.00 _ -2.2% 21,196 20.81 533,947 92,864 f 202,390 9.55 Garden Home 139,664.00 171,870.00 - 23.1% 3,512 48.94 88,471 (83,399) 78,177 22.26 Hillsboro 2,509,676.50 2,759,927.00 10.0% 116,424 _23.71 { 2,932,828 172,901 1,329,323 11.42 Sherwood 238,250.00 271,109.00 13.8% 11,379 23.83 286,648 15,539 124,203 10.92 Tigard 1,223,991.50 1,199,259.00 -2.0% 47,778 25.10 1,203,572 4,313 581,255 12.17 Tualatin 424,679.00 441,126.00 3.9% 22,868 19.29 576,066 134,940 I 204,2051 8.93 West Slope 1 343,737.00 346,437.00 0.8% 10,809 32.05 272,289 (74,148) 164,437 I 15.21 Subtotal 9,598,124.00 10,174,010 6.0% 403,876 25.19 10,174,010 0 4,902,251 12.14 Wilsonville I 44,263.00 46,919 6.0% Total 9,642,387.00 10,220,929 6.0% Unofficial: For discussion purposes only. Information was prepared by the City of Forest Grove. r 1 Available FY 01-02=510,174,010; FY02-03=$10,784,450 - --- -- - - - -- ----- -; --- Source: WCCLS WCCLS OSL Part 4 OSL Part 6 OSL Part 6 Count OSL Part 6 OSL Part 6 OSL Part 9 OSL Part 2 OLS Part 5 WCCLS Computation_ OSL Part 5 OSL Part 5 OSL Part 2 OSL Part 1 i Computation OSL Part 6 - ---- ----- - ------- #16h #34 #35 #39b+40b #38 #1 #8 #24b #32b #33a #9a&#12 #2 436 A B C- - D1 - D2 E F G H J K L M N O P - a- -- R- - - - -- Central All Facilities' -- ---- -- -- - - - --- - - Facility -- Annual Adult/Youth, - - --- - ---- - - - - --- ---- Annual 2000 Cal Year Vols Collection Wkly Hours Hours Internet Public Program Reference Books,etc in Service Area Books Per Materials in Periodical Local Registered Materials Library Library Reimbursable Added Expenditures Open Open Access Attendance Transactions Square FTE Collection Population Capita Collection Subs Support Borrowers Per Capita- Visits Circulation 99-00 99-00 99-00 99-00 Technology' 99-00" 99-00" Feet- 99-00 99-00 99-00 99-00 99-00 99-00 99-00 99-00 99-00 99-00 BAL 26,403 2,870 $ 6,731 36 1,780 2 275 1,612 3,000 1.350 14,756 2,848 5.18 15,650 66 $ 9.046 2,182_ 5:50 12,000 BCL 1,362,944 37,527 $ 518.276 71 3,320 32 24,781 82,218 67,000 46.500 197,451 106,728 1.85 229,050 565 $ 1,209,994 95,821 2.15 506,402 - CML 788,306 1.9,765 $ 209,218 62 3,151 9 12,385 34,267 23,400 26.500 121,957 51,411 2.37 156,267 339 $ 58.868 26,620 3.04 333,678 - 4,026- - - COR 40,608 2,123 $ 6,220 46 2,308 2 800 1,700 2,500 3.110 19,610 8,923 2.20 21,726 60 $ 50,493 4,026 _ 2.43 17,000 FGL 202,390 12,809 $ 101,116 62 3,086 6 4,604 17500 24,700 11.375 84,653 21,196 3.99 96,137 262 $ 137,966 18,892 4.54 17_7,394 GHL 78,177 2,581 $ 14,283 51 - 2,768 1 2,652 1,677 910 2.675 9,679 3,512 2.76 10,664 35 $ 8,102 1,469 304 33,031 - - - -_ 000 HPL 1,329,323 56,879 $ 607,266 64 9,464 35 10,217 104,798 35,000 58.475' 203,569 116,950 1.74 252,120 983 $ 876,594 86,364 2.16 500, --- ---- -------- ----- --- ------- - ... SPL 124_,203 5,660 $ 50,922 60 3,042 2 1,996 4,060 3,500 6.500 21,052 11,379 1.85 23,495 102 $ 200,149 6,973 2.06 90,000 TPL 581,255 19,273 $ 198,978 65 3,254 12 14,686 43,264 13,000 30.000 91,460 47,778 1.91 105,195 379 $ 344,581 40,281 2.20 226,632 TUL 204,205 9,523 $ 115,368 65 3,285 14 6,687 19,814 8,505 12.680 47,211 22,868 2.06 53,312 120 $ 211,918 23,521 2.33 180,000 WSL 164,437 5,512 .$ 43,353 55 2,600 3 2,382 14,600 6,000 5.000 27,910 10,809 2.58 32.307 139 $ 8,752 7,000 2.99 150,000 TOTAL 4,902,251 174,522 S 1,871,731 637 38,058 118 81,465 325,510 187,515 204.165 839,308 404,402 2.59 995,923 3,050 $ 3,116.463 313,149 2.95 2,226,137 - - -- - FGL/TPL=not verified by Lib Dir 6AUCOR/HPUSPL/TUL/WSL CML=after remodel --estimate .-FGL-=O-Ad Prog# G H L= note? COR/FGL=estimate Technology in first fiscal year may be determined by_a calendar year count of_public Internet terminals;subsequently bya computer count of usage - Very-subjective counts - - - - - - "' Square Feet includes the current expansions at FGL and CML. Overview of WCCL Finance FY - FY08 Options '���;+ c�.z t .��. .�� �""� .y�k'i• 'i. y`��a".�a,�;,,..«.L.+ax';r�#.r��'<.v:�r ,s...�,. r.s,';�;.;,� ��;,,�e�,�Y�°��'..� Eva Calcagno April 25 , 2001 Three Major Funding Phases for WCCLS �- w Pre Ballot Measure 50 Era (pre FY99) BM50 Implementation : first 5 year plan (F99 - F03) — Maintain secure funding based on service projections for five full years beyond the implementation of BM50 — Calculate reserve spending , balance budgets with General Fund support . Finance plan needed for FY04 - FY08 4. m `x# .X t � Overvi* ew ® - Fundi* ng History h ,. Year Resources Pre BM50 FY96 $8.2mil Actual Levy to Fund Service Level Era FY97 $8. 1 m Levy (based primarily on circulation s FY98 $10m Rec'd estimates) Increase : Reserve Y9.9 i 9..4mil - :> ;$ Biu Post BM50 F `ift``on' Circ ;Servi'ce Leel: Era 5 r M-00 9-�.7'm. 2. y ,$ /o<. $6 9rYi "RL"; rv+e s endin on sliding Plan FY "1'. 0 1 1 0 m= `4.' /o ^ :55m: f r ti $ �.$ scal`e�.fo:�1'0 /o 0 o e a n , ',. , _ undGen. F d FY`02 �6rr4 % General. made made u g., .k;.'• ::,"'�$. 'd' .kms'- .p. .. olt` Y j Tr . FY.. a nsfe rs 03 `11` : _ �$ - ./ : '�$ `�d�i�fference needed Next FY04 $14.3m 28% * Reserve-Expended 5 years FY05 $15.2m 6% * Increase Gen Fund to replace (Projected FY06 $16.1 m 6% reserve at 6% FY07 $17.1 m 6% * $3.2m in 1st year, w/annual annually) FY08 $18.2m 6% increases thereafter Key Issues K. %$�- ra Establish LongT erm FundingPlan for WCCLS that: Maintains base level funding plan as we e, transition from current five year plan to next five year plan Provides funding for desired service level 3 increases in addition to base funding }� The Next 5 Years 11 F �t- Funds to Maintain FY04 FY05 FY06 FY07 FY08 Total "Base Services" GF Base (3%Cap) $11,451,742 $11,795,294 $12,149,153 $12,513,627 $12,889,036 Requirement $14,424,966 $15,758,692 $16,141,168 $17,109,638 $18,136,216 LOL Needed $2,973,224 $3,963,398 $3,992,015 $4,596,011 $5,247,180 $20,771,828 AV (5 $31,154,881,478 $32,712,625,552 $34,348,256,829 $36,065,669,671 $37,868,953,154 Est. Tax,Rate (LOL) A Impact to Gen Fund $3,306,770 $3,306,770 $3,306,770 $3,306,770 $3,306,770 If No Levy $1,333,726 $382,476 $968,470 $1,026,578 $3,306,770 $4,640,496 $3,689,246 $4,275,240 $4,333,348 $20,245,101 -Z a With the reserve fund reduced it will take $3 . 3mil more of General Fund support in FY04 to maintain current base projections , with annual increases thereafter x; f 's Levy S Base projection (6% annual increase) 2003-04 2004-05 2005-06 2006-07 2007-08 5 Year Est ' Est... Est.. • Est. Est. Tota =' PL Payments $11.431,518 $12,117,409 $12,844,453 $13,615.120 $14,432,028 $64,440,528 Total Expend. $14,424,966 $15,758,692 $16,141,168 $17,109,638 $18,136,216 $81,570,680 • Gen Fund +3% $11,451,.742- $11,795,294 $12,149,153 $12,513,628 $12,889,036 $60,798,853 Levy Needed $2,973,224 $3,963,398 $3,992,015 $4,596,011 $5,247,180 $20,771,828 t 10% projection (Base + 4%)'! 2003-04 2004-05 2005-06 2006-07 2007-08 5 Year Est. Est. Est.:, Est.. Est. Total PL Payments $11.862,896 $13,049,185 $14,354,104 $15,789,514 $17,368,466 $72,424,164 -{ Total Expend. $15,001,030 $16,501,133 $18,151,246 $19,966,371 $21,963,008 $91,582,788 Gen Fund +3% $11,451,742 $11,795,294 $12,149,153 $12,513,628 $12,889,036 $60,798,853 Levy Needed $3,540,288 $4,705,839 $6,002,093 $7,452,743 $9,073,972 $30,783,935 Y 15% projection (Base + 90/6) 2003-04 2004-05 2005-06 2006-07 2007-08 5 Year Est. Esta ' . Est. . : Est. Est. Total PL Payments $12,402,118 $14,262,436 $16,401,801 $18,862,072 $21,691,382 $83,619,809 Total Expend. $15,682,895 $18,035,329 $20,740,629 $23,851,723 $27,429,481 $105,740,057 Gen Fund +3% $11,451,742 $11,795,294 .$12,149,153 $12,513,628 $12,889,036 $60,798,853 Levy Needed $4,231,153 $6,240,035 $8,591,476 $11,338,095 $14,540,445 $44,941,204 m Levy the Base Amount Only, or Lev Base Amo - unt + additional resources to y meet increasinglibraryservice demands E. What would- that cost roughly? �+4 X K Baseprojection 6 % annual increases ) , $21 million over 5years , 10 centsper $ 1000 AV or $ 15 Ona $ 150 000 home C 7 9 7 10 % projection , $31 million , 14 cents , or $21peryear . a 15% projection , $45 million , 20 cents , or $30pery ear Etc. Where do we go from here? m Discus�t s with Stakeholders : y` = — Board of Commissioners (first) Ff C LAB Library Directors Cities , Non=Profit Library Associations w. Identify Timeline ( May or Nov 2002? ) Where do we go , continued . . . a Identify Strategic Objectives (support level needed , ratio of PL payments to support costs etc. ) m Perform Needs Analysis im Set Levy Parameters ( how many cents is too many? ) a Establish Levy Steering Committee May 2002 x - Tlmeli* ne ,1 a Everoy ne on board ? June 2001 .bum Steering Committee Strategic Plan , Needs Analysis & Recommendation - Nov . 2001 m BoC� Approval - Dec. 2001 .� rLm Information Campaign m Pray for a double majority Lf November 2002 "} TI* meli* ne "_ Everyone on board ? June 2001 : ; Steering Committee Strategic Plan Needs Analysis & Recommendation - Jan . 2001, a EoC Approval - Feb . 200, im Information Campaign Questi* ons ?., i 1