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City Council Packet - 06/16/1998Revised PUBLIC NOTICE: Assistive Listening Devices are available for persons with impaired hearing and should be scheduled for Council meetings by noon on the Monday prior to the Council meeting. Please call 639-4171, Ext. 309 (voice) or 684-2772 (TDD - Telecommunications Devices for the Deaf). Upon request, the City will also endeavor to arrange for the following services: Qualified sign language interpreters for persons with speech or hearing impairments; and Qualified bilingual interpreters. Since these services must be scheduled with outside service providers, it is important to allow as much lead time as possible. Please notify the City of your need by 5:00 p.m. on the Thursday preceding the meeting date at the same phone numbers as listed above: 639-4171, x309 (voice) or 684-2772 (TDD - Telecommunications Devices for the Deaf). SEE ATTACHED AGENDA COUNCIL AGENDA - JUNE 16, 1998 - PAGE I AGENDA TIGARD CITY COUNCIL MEETING JUNE 16, 1998 6:30 p.m. 1. WORKSHOP MEETING 1.1 Call to Order - City Council 4L Local Contract Review Board 1.2 Roll Call 1.3 Pledge of Allegiance 1.4 Council Communications/Liaison Reports 1.6 Call to Council and Staff for Non-Agenda Items 6:40-8:10 p.m. 2. FACILITIES PLANNING DISCUSSION • Staff Update: Administration Department 8:20 p.m. 3. MENLOR WATER RESERVOIR UPDATE e Slide Show Presentation - Introduction by Public Works Department 8:40 p.m. 4. TUALATIN VALLEY COMMUNITY ACCESS (TVCA) ® Video Presentation on TVCA Services - Introduction by Paula Manley of TVCA 9:00 P.M. 6. DISCUSSION: ENCROACHMENT OF PRIVATE PROPERTY OWNERS ON CITY PROPERTY • Staff Report: Public Works Department 9:30 p.m. 6. REVIEW RESULTS OF "INSPECTION SERVICES" SURVEY e Staff Report: Community Development Department 10:00 p.m. 7. COUNCIL LIAISON REPORTS COUNCIL AGENDA - JUNE 16, 1998 - PAGE 2 10:10 P.M. 6. NON-AGENDA ITEMS 10:20 p.m. 9. EXECUTIVE SESSION: The Tigard City Council will go into Executive Session under the provisions of ORS 192.660 (1) (d), (e), & (h) to discuss labor relations, real property transactions, current and pending litigation issues. As you are aware, all discussions within this session are confidential; therefore nothing from this meeting may be disclosed by those present. Representatives of the news media are allowed to attend this session, but must not disclose any information discussed during this session. 10:30 p.m. 10. AUJOURNNIENT l: 1ADWCATMCCA1880018. DOC COUNCIL. AGENDA - JUNE 16, 1998 - PAGE 3 Agenda Item No.-L. L__ TIGARD CITY COUNCIL Meeting of -7-Q1-C'% WORKSHOP MEETING MEETING MINUTES -.TUNE 16,1998 1. WORKSHOP MEETING 1.1 Call to Order - City Council & Local Contract Review Board Mayor Jim Nicoli called the meeting to order at 6:35 p.m. 1.2 Roll Call Council Present: Councilors Bob Rohlf (arrived 6:40 p.m.), Ken Scheckla, Paul Hunt, Brian Moore, and Mayor Jim Nicoli Staff Present: City Manager Bill Monahan; Asst. to the City Manager Liz Newton; City Recorder Catherine Wheatley; Finance Director Wayne Lowry; Space Committee Lonn Hoklin, Larry Beck, Library Director Melinda Sisson, and Public Present: Works Director Ed Wegner 1.4 Council Communications and Staff for Non-Agenda Items Update: Tigard Festival of Balloons: Mayor Nicoli complimented Ed Wegner, Public Works Director, on the state of Cook Park this weekend. Councilor Scheckla mentioned the feedback he received - first-time attendees found the Tigard staff very accommodating. Bill Monahan, City Manager, reported that they had some complaints about the traffic on SW 93 , as apparently some of the neighbors did not receive notices of the planned closure. Staff would look into it. Cathy Wheatley, City Recorder, mentioned a complaint regarding the noise of the band on Sunday morning. She said that staff would follow-up on any complaints. 1.5 Call to Council and Staff for Non-Agenda Items 2. FACILITIES PLANNING DISCUSSION Mr. Monahan explained that the discussion point for tonight was: Should the City proceed with the recommendation of the Space Committee for solving their space facility needs for the next 20 years or should they find an alternative. Another issue was whether or not to take a bond measure to the voters in November. Mayor Nicoli asked about the potential road bond issue in two years. Mr. Monahan presented a preliminary report from the City Engineer on projects he thought would be needed, including ballpark estimates. He explained that Mr. Duenas was waiting for the DKS study before developing a final report. He distributed a map showing the location of the projects. He mentioned that although these projects were concentrated around Hwy. 99W west of Hwy. 217, they have been working on projects east of Hwy. 217 in prior years. CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE 1 Mayor Nicoli commented that he thought it unlikely that the City could get the million estimate to completed these projects, especially since the 1989 road issue was $8.5 million. He asked what the tax rate would be for a $10 or $15 million 10-year bond issue voted on in two years. Wayne Lowry, Finance Director, said that the tax rates would be 42 cents and 63 cents respectively. He said that the City could propose a longer bond than 10 years. Mayor Nicoli asked if the tax rate would remain steady under the new taxing system with a road bond issue and a library bond measure or would it continue to drop every year as it did now. Mr. Lowry distributed materials illustrating different tax rates under different scenarios. He pointed out the current rate of $2.51/$ 1000 for the operating Ievy and 61 cents/$1000 for the current debt service on the road bond (total $3.09). He said that in 1999/2000 the facilities bond would replace the road bond at about 50 cents/$1000 for 20 years but the rate would increase sharply in 2001/2002 with a new road bond at 42 cents/$1000. He explained that the rate went down a few cents every year as assessed value increased. Councilor Scheckla asked if staff knew what other government agencies were going out for in bond measures this November. Mr. Monahan referenced a memo from Mr. Lowry on that matter. He commented that they did not know if Metro would go through with a measure for a convention center. He noted the Beaverton $20 million library bond for 15 years at 33 cents, Hillsboro's consideration of a local option levy, the Fire District's $10 million facility bond that passed in May but failed under double majority, and a possible Washington County five-year public safety levy. Mr. Monahan pointed out the comparison in the memo of Tigard's tax rate with other communities. He said that they were the third lowest of the seven when only the operating levy and fire were considered but the second lowest when existing bonds and urban renewal were added in. Mr. Lowry said that he did not include Tualatin Hills Park & Recreation District because he did not consider it comparable. Mr. Monahan mentioned not including the schools also. Councilor Scheckla expressed concern that if the jurisdictions placed this "laundry list" of bond measures before the voters in November, the voters might react negatively. Mr. Lowry pointed out that not all the measures would appear before the Tigard voters, only those relative to Tigard. In addition, he held that local voters would more likely value a local measure over a regional measure. Mayor Nicoli said that that he favored moving forward with the library immediately, then a road bond, and then a new police station on a different site in five or six years. He said that they could convert the land slated for the new police station into parking spaces to make this a viable site for public parking. He pointed out that the library would take several years to fully occupy the 40,000 square foot building, and they could use that extra space to house staff temporarily. Melinda Sisson, Library Director, concurred that the library would expand gradually into the full 42, 000 square feet, taking up only 31,000 square feet initially and expanding to 33,500 square feet in five years. It would take the library staff 10 years to fully occupy the building. CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE 2 Councilor Moore asked how staff would distribute personnel under the Mayor's scenario. Mr. Monahan reviewed the scenario staff proposed, should the police station not be built. He said that they could eliminate the modular buildings by moving Engineering into the old library building along with Community Development. Finance would move into City Hall, Public Works into the Water Building, and Network, Risk, and Human Resources into the extra library space. Mr. Monahan pointed out that this scenario alowed basically no room for growth. He said that the police could live with their 3,000 square foot expansion for eight years. Liz Newton, Asst. to the City Manager, reviewed the specific square footage needs of the various departments in 2010. She confirmed that staff would need expansion room again in 10 years under this scenario. Councilor Hunt reiterated his support for the full $17 million bond measure. He mentioned the domino effect of shifting personnel around between buildings depending on what was built. He spoke to including money for renovation of the existing facilities in order to improve the situation for their employees, if they went for a reduced bond without the police station. He said that he did not want the Council to take action tonight other than to ask for more information. Mayor Nicoli concurred that the Council could agree on what they wanted to do and direct staff to develop the numbers for their consideration. Mr. Monahan reviewed the building block elements of this plan: 1) to build a new library; 2) to renovate the old library for Community Development; 3) to fully utilize the Water Building; 4) to renovate the Water Building for Public Works; 5) to purchase the Schramm property; 6) to possibly convert the Schramm property to parking, if needed; 7) to complete the additional site work that was not part of the new library. Mr. Monahan spoke for Chief Goodpaster who was unavoidably delayed. He said that the Chief's greatest concern was that if they did not build a larger police facility now, his department would be overcrowded in seven to eight years and be stuck with it for a longer period of time than they were this last time. Councilor Scheckla asked what would go in place of the modulars. Mr. Monahan said that they would put a parking lot in there. He mentioned that presently the City was borrowing parking spaces from GTE. Mr. Monahan pointed out that the Council might want to keep some staff offices in the new library building. He commented that when they looked at a police facility in five or ten years, Council might want to consider a branch library in order to keep staff, such as Network Services, in the main library building. Councilor Hunt mentioned that the survey showed that the people would support both a library bond now and a road bond measure in two years. Councilor Moore disagreed that one bond issue would not affect the other. He doubted that they could go another three to four years without major road improvements, as the last major improvements were done 10 years ago. Councilor Rohlf pointed out that the proposed project list contained all "Band-Aid" projects that did not deal with the issue of capacity. CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE 3 Councilor Rohlf expressed concern that the Council was addressing something that the people saw as "nice" (facilities) a;, opposed to transportation, a consistent needed recognized by the people. He said that while he supported the need to build new facilities, he thought that they should first address the public's perceived needs: transportation. Councilor Moore agreed that transportation was the number one concern of Tigard citizens. Mayor Nicoli pointed out that the process to get to a road bond took two years. He spoke to directing staff to begin that process to put a measure on the ballot in November 2000 but to continue with a library bond for this November election. Councilor Moore suggested including some money in the library bond measure for preliminary engineering on road projects. Councilor Hunt mentioned that the Council goal to review with Planning Commission the current state of the roads and identify needs not met. Councilor Rohlf agreed with the need to review road capacity issues but spoke to putting it on the fast track to complete in less than two years. Mr. Monahan explained that Mr. Duenas has been waiting for the DKS study for information on the current road conditions before starting this process. Mayor Nicoli spoke to using the County's MSTIP approach again, like Tigard did for the last road bond measure, citing its proven ability to pass measures. Councilor Rohlf commented that selling road improvements in Tigard to Tigard citizens (who were keenly aware of the problems in Tigard) was different than dealing with county-wide issues. Mayor Nicoli reported that they were told in the WCCC that long-term transportation problems could no longer be solved by merely increasing capacity. Eventually a road network maximized out, as Seattle has discovered. Seattle was focusing on mass transit solutions. Councilor Rohlf said that improving capacity in a 1940s infrastructure system would help achieve some stabilization of the traffic load. He emphasized that they had no projects to improve Hwy. 99W traffic or to develop parallel routes. Councilor Moore spoke to waiting for the DKS study, finding out what their needs were, and then determining solutions. Councilor Rohlf reiterated his concern about going out for a major facilities bond without explaining to the public what they were doing about transportation. Mayor Nicoli said that he thought that they could send a message to the citizens that the Council was dealing with the problems one by one, first the library, then the roads in two years, and then the police station in five years. Mayor Nicoli mentioned that the City Engineer was doing an alignment study to connect Dartmouth to Hall to address the Hwy. 99 problem. He reviewed how the traffic flow would change to alleviate the congestion on Hwy. 99W. Ms. Newton distributed preliminary future road information. Mr. Monahan said that Mr. Duenas was working to see that the DKS study was completed as soon as possible. Councilor Moore stated that while he supported the facilities expansion, he was also very aware of the transportation needs. He spoke to moving forward with the library and existing building renovations but including money for the design and engineering of a project list that would be sent to the voters in two years. Mr. Monahan mentioned a question regarding the single subject rule that staff would look into. CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE 4 Mayor Nicoli suggested asking Mr. Duenas to report to the Council what it would cost to have one or two projects ready for construction within the first months following passage of a road bond measure, and then do the rest of the projects over the next four to six years. In reference to the ballot measure requirements, Mr. Lowry commented that he was not convinced that there was a "single subject" concern, since the question on the ballot would deal with the authority to issue bonds and to tax the people for them. He pointed out that including money for roads would complicate the facilities bond explanation. He mentioned that in the interim two years, Council could earmark money from the road, TIF, or gas tax funds to do the preliminary work. Another possibility was for Council to pass a resolution to reimburse itself for contract expenditures from a future bond issue. Councilor Scheckla expressed concern that asking for too much money might cause the measure to fail, thus wasting the volunteer time invested in its passage and discouraging participation in future campaigns. Councilor Rohlf supported moving forward with the library and being very aggressive on roads. He said that he thought that the citizens would support the needs as they saw them, especially if the Council had some showpiece projects to demonstrate that they were doing something to address the transportation concerns. Mayor Nicoli commented that there appeared to be majority support for the library and remodeling City Hall. He said that the police station was an issue for a future Council, noting the Community's past support of both police and the library. Councilor Hunt asked to hear the Space Committee's reaction to the Council discussion. Larry Beck, Space Committee and Library Board, commented that they were glad to hear the plan to go forward with a new library. He said that after considerable debate over the various options, the Space Committee recommended going with the full package partly because it "felt right" to do so at this time. He said that it was important to get something done. He concurred that the community's primary concerns revolved around growth and transportation issues. He said that the city was growing and its facilities needed to grow with it. Lonn Hoklin, Space Committee and Library Board, concurred with Mr. Beck's comments. He noted that a primary consideration in recommending the full package was the long-term cost savings in building the expansion sooner rather than later. He said that their primary concern was to insure that the city facilities would meet the need for Tigard in 20 years. If Council could accomplish this goal incrementally, then that solution was acceptable to the Committee. He said that a plan, a means of correcting an increasingly deficient situation, was all that a reasonable citizen could ask. The Council discussed when staff should return with the new numbers. Ms. Newton reviewed the schedule for placing a measure on the November ballot, stating that staff needed firm direction by mid-July. Mr. Monahan asked for authorization of up to $10,000 for the additional consultant work. He suggested discussing the numbers at the July 21 workshop meeting. Councilor Hunt requested more definition on how this scenario would meet the Police Chief's concerns. CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE 5 Mr. Lowry noted that the tax rate on a $12 million bond over 20 years was 33 cents/$1000 or over 10 years, 51 cents. He pointed out that a 10-year bond would save a lot of money over a 20-year bond. He mentioned that if the police could wait 10 years, then Council could replace the facilities bond with the police bond, in the same way that they were replacing the road bond with the facilities bond. > Mayor Nicoli recessed the meeting to Executive Session. > EXECUTIVE SESSION The Tigard City Council went into Executive Session at 7:55 p.m. under the provisions of ORS 192.660(1) (d), (e), (f), (g), and (h) to discuss labor relations, real property transactions, exempt public records, current & pending litigation issues. > Council President Hunt reconvened the regular meeting. Mayor Nicoli and Councilor Rohlf left the meeting. > The Council considered Agenda Item No. 4 at this time. 3. MENLOR WATER RESERVOIR UPDATE Ed Wegner, Public Works Director, gave a slide presentation on the status of the Menlor Water Reservoir. He said that it should be online in six weeks. He noted the project goals of neighborhood and environmental friendliness. He said that staff conducted several public meetings regarding the project, having discovered that most of the neighbors thought that the site was a natural area, not a reservoir site. He stated that both the construction company and the neighbors abided by the agreements worked out, resulting in few complaints. Mr. Wegner explained a unique process they went through in which Murray Smith & Associates set up a partnering session between the City staff, the Murray Smith staff, and the contractor to develop mission statements, goals, and agreements on conduct and procedures for this project. He credited this process with making this project move much more smoothly than it otherwise might have done. Mr. Wegner reviewed how the project staff has lived up to the mission statement of building a partnership committed to enhancing and preserving community values and livability through the construction of a state of the art drinking water reservoir within budget and with minimal impact to the neighborhood and to the environment. He said that they were within budget and had only one change order. He noted the neighborhood meetings. He pointed out that the reservoir blended nicely with the hill, and that they had done minimal logging. Mr. Wegner introduced Matt Hickey, Project Operations Manager, and Tom Boland, Resident Project Manager, and reviewed their contributions to the project. Mr. Hickey presented the project poster that came out of the partnering session. He said that it described the mission and represented the project team. 0 CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE 6 Mr. Boland described the project (which was in its tenth month). He said that the reservoir was a 3.5 million gallon pre-stress concrete tank 'located on the north side of Bull Mountain to serve the areas of Tigard at the 300 foot elevation, to provide fire and emergency storage, and to stabilize the water pressure in the service area. He explained how pre-stress concrete worked to balance the force of the water pushing out. Mr. Boland presented a series of slides showing the project in its various stages of construction, including a photo of the site before and after trees were removed. He reported that the blasting phase went well, considering how close they were to a neighborhood, but they kept the neighbors informed of blasting times, procedures, and what they could expect. He noted the work done to set the tank on solid rock. He explained how the walls worked to handle the force of the water and to allow flexibility during seismic events. He described in detail the roof construction. Mr. Hickey reviewed the remaining scheduled project work. This included completing the piping, constructing the operations building, filling and testing the water tank, painting the tank, constructing and paving the access road, and performing the final landscaping on the site. He said that once the tank was filled, it was online and available for use. Mr. Hickey reviewed the unique aspects, the challenges and the successes of the project. The unique aspects included partnering with the adjacent neighborhood, working in a designated natural resource area, and partnering with the contractor. Challenges included finding out that a drainage ditch qualified as a wetland, obtaining the appropriate permits, and the nearness of the neighborhood. Successes included the smooth operation of the project (due in part to good communications with the contractor and weekly meetings between the partners), minimal complaints and disturbance to the neighbors, and the project on schedule and under budget with minimal change orders. Councilor Hunt asked for a layman's explanation of how the walls worked. Mr. Hickey explained the technical process. He confirmed that there was enough pressure in the system already to keep the reservoir running. Mr. Wegner mentioned that because this project lay within the Tigard urban services area, the project was transferred from the County to Tigard. He credited Jim Hendryx and David Scott with facilitating the process so that they faced no delays when they switched over to working with the Tigard staff. Councilor Scheckla asked if the reservoir piping was set up to allow a switch over to Willamette River water, should that occur. Mr. Hickey said yes. Mr. Boland explained how the system worked to allow access to whichever water system Tigard might need to access. Jack Polans asked several questions regarding the composition plastic. Mr. Hickey stated that any material, including the plastic, that might come in contact with drinking water has been certified as safe for contact with drinking water. He mentioned that the plastic would last the life of the tank, 100 to 200 years. > The Council considered Agenda Item No. 5 at this time. CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE 7 4. TUALATIN VALLEY COMMUNITY ACCESS (TVCA) Councilor Scheckla introduced Paula Manley, Executive Director of Tualatin Valley Community. Access. Ms. Manley explained that TVCA was a non-profit organization that contracted with MACC to manage community access television in this area, including 16 cities. She commented that she was here tonight to present the importance of community access television in light of the current franchise renewal discussions between MACC and TCI. She presented a video demonstrating various TVCA productions, including the live Tigard High School graduation cablecast. Ms. Manley distributed copies of the TVCA Annual Report. She reviewed the services that TVCA provided. These included access by the public to the tools of television production (media service), training for the public in how to use the tools (media education), media production by either TVCA staff or volunteers, and community information exchange (encouraging community dialog about important community issues). Ms. Manley pointed out that the cable franchise renewal occurred only once every 10 years. She said that the local governments working through MACC negotiated certain public benefits to be provided by TCI in exchange for use of the public right-of-way. She said that the issues on the table regarding community access television included whether to continue to allow community access television and the level of funding. Ms. Manley presented the results of a community survey conducted by TVCA and MACC to assess community needs. She said that one of the major criteria for determining whether or not TCI's franchise would be renewed was whether or not TCI could meet the community's future cable-related needs and interests. She stated that the survey found that people valued targeted communications with the community, two-way communication between citizens and government, opportunities to broaden civic involvement, and communication opportunities involving access to learning opportunities and information. She noted concerns regarding the cost of communication. She mentioned the challenges of marketing so as to involve people and of communicating flex messages. Councilor Hunt asked what the financial implications were for Tigard. Ms. Manley said that most of their funding came through the cable franchise with only a portion coming from the local governments. She estimated a local government contribution at $13,000 maybe. Councilor Hunt commented that programs on community access television ranged from excellent to poor and/or subversive. He questioned spending money to support viewpoints opposing government. Ms. Manley pointed out that the very nature of public access channels (a public forum) allowed free debate and presentation of a variety of points of view. Not everyone agreed on what was valuable but the full cross-section of the community had the opportunity to present their viewpoints. She mentioned LiveLink 59, a user friendly mini-studio designed by TVCA for use by local governments and community organizations. > The Council considered Agenda Item No. 3 at this time. CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE 8 5. (DISCUSSION: ENCROACHrUENT OF PRIVATE PROPERTY OWNERS ON CITY PROPERTY Mr. Monahan mentioned that this was an issue which has concerned staff in the last two years Mr. Wegner presented a series of slides to illustrate the problem, using Summerlake Park as an example. He explained that the problem was that people, many not understanding where the park property line was, extended their yards into the City park and greenspaces. He said that most did a very nice job on their landscaping but it was an encroachment on City property. He mentioned that some did ask permission from City staff and others just went ahead because they saw their neighbors doing this. Mr. Wegner said that while the flowerbeds were not a liability to the City, the swingset in the middle of a City greenway was a potential liability. He mentioned a problem with storm drainage when the property owners directed the runoff from their property onto the greenway. abutting their land. The runoff then eroded the greenway and its paths. He noted the unauthorized filling of a wetland by either the property owner or the developer. He commented that sometimes landscaping was so close to the boundary line (though not encroaching) that it was difficult to mow the grass. He said that the dumping of yard debris on City property was a problem throughout the City. Mr. Wegner presented the staff proposal to deal with this situation. First, Public Works would review the Community Development Code with the Community Development Department to develop rules and regulations to handle encroachment situations. He said that Public Works would begin putting up boundary markers to delineate the park boundary. He asked for Council direction on how hard a line staff should take in dealing with encroachments. Councilor Scheckla asked about the unauthorized filling of the wetland near SW 76th. Mr. Monahan reviewed the staff investigation into the request made by an individual to use city land and the neighbor complaints about the requester's activities which resulted in the discovery of the unauthorized significant alteration of a wetland. He said that the City could not allow that to happen. Mr. Monahan suggested considering the use for which the greenspace or park property was originally purchased in determining how to handle encroachments. He pointed out that some of the areas with encroaching play equipment had been purchased as natural areas, not playgrounds, while some of the areas purchased for playgrounds have been fenced and planted with roses. Councilor Scheckla pointed out that a property owner might market his land to a buyer as including the encroachment. Mr. Monahan said that no one could use adverse possession against a local government. He concurred with the need to delineate the existing situation and put people on notice as to where the park boundaries were. Ms. Newton noted that the infringement of a floodplain could lead to serious problems downstream which might get the City into a liability situation. CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE 9 Councilor Moore suggested sending a letter out to the citizens to warn them that they were encroaching on public lands and to give them an opportunity to rectify the situation. Mr. Monahan agreed with conducting an awareness campaign to inform the citizens of this problem and to allow them time to remove their encroachment, depending on what the encroachment was. He supported removing the swingset immediately. Mr. Wegner commented that this would be a monumental task because of the number of encroachments in the City. Councilor Scheckla mentioned a playground area off SW I I Oa' that has not been maintained. Mr. Monahan explained that the maintenance of that area was the responsibility of the property owners in that area, who might not know that it was their responsibility because they did not have a homeowners association. Ms. Newton said that the Code Enforcement Officer was looking into the situation. Councilor Hunt asked whose responsibility it was to maintain trees in the right-of-way. Mr. Wegner explained that the maintenance of rights-of-way and water quality facilities depended on the agreement reached with the homeowners, which could vary significantly from one side of the street to the other. He mentioned that staff discovered three instances in which the homeowners associations were inactive and the homeowners were unaware that they were responsible for a ditch and a pond. He said that staff was working on the water-quality facilities, and discovered 18 privately owned ponds in need of extensive help. Mr. Monahan agreed with the need to deal with the rights-of-way maintenance issue to achieve consistency in defining responsibilities. 6. REVIEW RESULTS OF "INSPECTION SERVICES" SURVEY David Scott, Building Official, gave a slide presentation on the results of the Inspection Services survey conducted by the Building Division in pursuit of its goal to continuously improve its services. He explained that this was a qualitative, not scientific, survey of their contracting constituency. He said that they received 18 responses from the 50 surveys sent back (36%). Mr. Scott said that generally contractors had above average satisfaction with their overall services and the inspection request line. The contractors believed that Tigard was between thorough and very thorough with respect to inspections and above average in gaining Code compliance. He mentioned two areas in which the contractors rated staff as average: inspector availability and overall inspector responsiveness. Councilor Moore asked if staff had a system to automatically forward office calls to staff cell phones. Mr. Scott said that they have deliberately not done that in order to encourage continued efficiency in completing inspections without interruptions. Mr. Scott reviewed the demographics of the survey respondents, noting that two-thirds did single family projects with one-third doing multi-family and commercial projects. He explained how their permit system allowed staff to include the subcontractors as survey recipients. He commented that his breakdown of the information by type of project revealed that staff was serving everybody about the same. CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE 10 Mr. Scott reviewed various specific questions in the survey. He said that contractors were often on site during the inspection. He mentioned an above average satisfaction in inspector effectiveness. He said that he saw room for improvement in their level of service, especially in inspector availability and responsiveness. Councilor Hunt asked if he had sufficient inspectors. Mr. Scott said that he believed that they had the right number of inspectors for the workload. Mr. Scott reviewed the concerns expressed in the written comments. He described the field situations that might lead to the frustrations mentioned regarding varying code interpretations by different inspectors (speaking to the question of consistency), adding corrections during the follow up inspection process, and not allowing pick-up items to be done on the spot. He noted concerns regarding the reinspection fee process. He pointed out that the reinspection fee was charged if a contractor called for a reinspection but had riot completed the corrections originally required. The process was intended as a punitive measure to encourage them not to do that. Mr. Scott noted that the survey respondents were satisfied with the use of "combo" inspections and of contract inspectors when needed. Councilor Scheckla asked how they handled discrepancies between the codes of different jurisdictions applying in a given situation, such as Tigard or USA. Mr. Scott said that the inspectors turned those inspections over to him or to Pat Watkins, Inspector Supervisor, and they talked with the appropriate parties to resolve the situation. Mr. Scott reviewed the specific action items the Building Division would do to improve service. These included the continued use of "combo" inspections and the pursuit of policies to promote "combo" inspections, the continued use of contract help as needed, the education of inspectors with regards to customer service issues, the use of a pager system that allowed lengthy written messages sent to the inspector in the field (as opposed to the voice mail system currently in use), the development of standards for inspector availability and responsiveness, and enhancing the inspection request line. Councilor Moore asked about job accountability and union issues. Mr. Scott said that, through the contract, they could establish employment standards on an individual basis using the evaluation process. Mr. Scott reviewed the training and quality control methods that they could use to improve the consistency of the inspection staff. He mentioned looking at the reinspection fee threshold and making sure that it was consistent with the Code. He said that they would work with those individuals who were perceived as having an attitude problem, and they would work on the legibility issue. He spoke to refresher courses on specific subareas which contractors felt they were wanting in, especially sprinkler systems (one complaint). 7. COUNCIL LIAISON REPORTS: None 8. NON-AGENDA ITEMS: None CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE I I 9. EXECUTIVE SESSION: Cancelled 10. ADJOURNMENT: 10:30 p.m. ('a"4&.,111 Catherine Wheatley, City Recorder Date: -7.12J l 't -Y CITY COUNCIL MEETING MINUTES -JUNE 16, 1998 - PAGE 12 COMMUNITY NEWSPAPERS, INC. P.O. BOX 370 PHONE (503) 684.0360 BEAVERTON, OREGON 97075 Legal Notice Advertising °City of Tigard 13125 SW Hall Blvd. °Tigard,Oregon 97223 *Accounts Payable AFFIDAVIT OF PUBLICATION STATE OF OREGON, ) COUNTY OF WASHINGTON, )s" ❑ Tearsheet Notice O ❑ Duplicate Affidavit 1, Kath Snyder being first duly sworn, depose and say that I am the Advertising Director, or his principal clerk, of thE(!'i g r~-TLa 1 at ; n Ti..mes a newspaper of general circulation as defined in ORS 193.010 and 193.020; published at Ti Bard in the aforesaid county and state; that the CitV Council Review Board Meeting a printed copy of which is hereto annexed, was published in the entire issue of said newspaper for ONE successive and consecutive in the following issues: June 11,1998 Legal Notice TT 9158 Subscribed and 7sworn b ore me this 1 1 i-h d a j of •31 ^ '1998 AL OFFI:BURGESS ROSIN ry ublic for Oregon NOTARY PREGON COMMISS062071 My Commission Expires: MY COMMISSION S MAY 16, 2001 AFFIDAVIT The following meeting highlights are published for your information. Full agendas may be obtained from the City Recorder, 13125 S.W. Hall Boulevard, Tigard, Oregon 97223, or by calling 639-4171. TIGARD CITY COUNCIL AND LOCAL CONTRACT REVIEW BOARD MEETING JUNE 16, 1998 - 6:30 P.M. TIGARD CITY BALL - TOWN HALL 13125 SW HALL BOULEVARD, TIGARD, OREGON • Results of Inspection Services Survey • Presentation on the Menlor Water Reservoir • Update on Encroachment onto City Property • Presentation from Tbalatin Valley Community Access • Executive Session M158 -Publish June 11, 1998. AGENDA ITEM # a FOR AGENDA OF June 16 - Workshop CITY OF TIGARD, OREGON COUNCIL AGENDA ITEM SUMMARY ISSUE/AGENDA TITLE Mentor Water Reservoir Update PREPARED BY: Ed Weiner DEPT HEAD OK CITY MGR OK L ISSUE BEFORE THE COUNCIL Murray, Smith and Associates will be attendance to provide a general slide show, outlining the highlights of the construction of the Menlor project. STAFF RECOMMENDATION No action required since this if for informational purposes only. INFORMATION SUMMARY The Menlor Reservoir project involves construction of a 3.5 million gallon reservoir in the Bull Mountain Meadows area. The project schedule calls for the reservoir to be on line by August 1 with a final completion date of October 31, 1998. This project has gone extremely well and we would like to update the Council on the project. OTHER ALTERNATIVES CONSIDERED Update information only VISION TASK FORCE GOAL AND ACTION COMMITTEE S I KA 1 hti Y This is a Water capital project that was not included in the Vision Task Plan since it was already underway. FISCAL NOTES This project is funded from the Water System Development Charges I:\CITYWIDE\COUNCIL.SUM -D,Scu s, i 011(aN8 MEMORANDUM 414u ~ s TO: Bill Monahan, City Manager FROM: Wayne Lowry, Director of Finance RE: Tax Rates DATE: June 15, 1998 I have reviewed the tax rates of some surrounding jurisdictions for 1997/98 and compared them to the City of Tigard's rate. The results are as follows: Urban City Rate Fire Total Bond Renewal Total Beaverton 3.21 1.54 4.75 .17 4.92 Hillsboro 3.67 3.67 .08 .69 4.44 Lake Oswego 4.60 4.60 .70 .19 5.49 Tualatin 2.27 1.54 3.81 1.12 .01 4.94 Wilsonville 2.52 1.54 4.06 .11 .79 4.96 Sherwood 3.29 1.54 4.83 1.54 6.37 Tigard 2.51 1.54 4.05 .61 4.66 As you can see from these rates, Tigard is third lowest out of the seven when only operating levies and fire are considered. Tigard is the second lowest when considering operating levies, fire, debt service and urban renewal. I also called around to find out what othe r jurisdictions are planning to place on the November 1998 ballot. Beaverton: $20,000,000 Library facility bond measure to be paid off over 15 years at an estimated rate of $.33. Hillsboro: Local option levy for five years primarily for Police and Fire at an estimated rate of $1.05. In addition, a measure that passed in May but failed under double majority to build an aquatic center. $15,000,000 over 20 years estimated at $.43. TVFR: $10,000,000 Facility bond measure over 10 years at an estimated rate of $.06. Wash. County: possible local option five year levy primarily for public safety. Idea to get approval now but not levy for several years. They have not determined rate or how much should be raised by this measure. There may be other issues being discussed this summer that we have not heard about yet. As they become known, we will add :hem to this list. ~J ~z-s 0 z V 4, s I I ' r .s I I I I C I I ~ n v_ o O ~ ~D en vs v O ~ e1 o Iv, o'"'o h ~ CI ~ c v, I l N b N CO M Q ~O 4 I N 00 N 1D G O ~ I V i N N H H K ~ Vl H H cn !V H fd O O I ...I N I ~ I O ~ i f .e I oo) 'C ~.r y I a o0 " O I cm w Y O ~ J p ~ p ' ~ p p IIp~ ~ ~ I ~ p N p e+f I p CI p t- ! N ~ I c I L C fn W. ~h I O Q I cy I I I I Y I I I 1 ^ ~ I I = esq.. I O ff„ I I I I I I 71 ei iii lu ml ~ Y I I I ~I 1 4 Q Ei al e ~ I ar 1 ~ 1 3 z l I I L i , 3 -I I e I vI I E Y I I ' I 0 Y O0 I L=_ ; G~ I p I I = ~ Y I V IFI ; O ) Z fi w 7 a p0 V I 1 AI II ~ ► O+I ~,I I N O ..I VI Y m Y ` O I CI N w I I I 1 . r a Y Y I .Y _ ~ Y I I ~ Y At I = , I 7 al CDI a V I ~I >I : ZI i a l ml F! aI l Y al 3~ n • a 1 I I ~ I I I I I a°o a -v w m 0 8 97/98 98/99 99/00 00/07 01/02 02/03 03/04 04/0s 05/06 06/07 T N A 07/09 m m o6/os 09/10 10/,1 11/12 12/13 13/14 14/15 15/16 16/, 7 ,7/18 18/19 m m ~ m~ CIA.171, SO" r/ArK ~M~ F. MD ~JSr~G $AVD ,vl,e a-141, W.O.t 9 on'e s- Y t A7P+~ LtUY egllvr;,,,o et ?wro G.wo /o ya. (r a d~ G ~e N a.aa $ 8 ~5 8 8 8 8 8 34 O O O N O N N N Iss5sGnl $8$ = 0 0 0 0 N 0 N N N OHOHONHON,n$ H$8 O N N O M tl H 8 h$ N N O S S G O d O ONO n N N N $84HNN0 css O O O O N O A N N N 7$$ h$ N N~ ~ S 8 O O O O N O A N N O ~$$~8Nn3 83~ O O O O N O N N N N = 0 0 0 0 N O A O O N $ S S N N 0 O n a O O O N O A NN O ONN a$ S~ S N N N 0 O G O O N O q N N N IS H~~ N N S N A 0 R O O O O N O A N N N e8$X8Gryq ~nm QdoddNon 0 N E~> X88--;g Gn: mnm q C O O O O O N O A N N N o a 3a m a ao 88~~~~5 ~~8 V.~ ~ddodNd~ m~a 0 e n 8$f~ 2~1 G$N SZv v 0 0 0 O N 6. H °v ~ ~ 8 °ry e ~ m dd6Ndn 8 v °a ~ 8 e m m o O O O N O~ P IH ®O < N $ r S 0 Q O O O O N O N N O a O H S O S N S O O O O O N O~ R O O O O N O O O O S H N S O q O O O N O N n$ O O O O N O N P 1 -10 S? ~ EENEEN I my~mm o . ~O'~d- iYY,,~~UV~v~ee CIT`( OF TIGARD COMPREHENSIVE PLAN W TRANSPORTATION MAP L.. ~ s\ T T w ! I 1 O~ 6K Lf ~ I f b7. Ht 1 LN ~ PST ~ a A TH°- a A §EE ® 4. w $T w J z FIGURE 3 ARTERIALS - MAJOR COLLECTORS Wa MINOR COLLECTORS 0o m®~ UNBUIL T ARTERIALS ®s_„ UNBUILT MAJOR COLLECTORS ..Y.~~m UNBUILT MINOR COLLECTORS STUDY AREA LIGHT RAIL CORRIDOR STUDY AREA ST ; ,rife q~ r f CT`~~ ~I w 1 >1 ~ , N ~4-~qwS 1 fLER $T D, $uN- RFIEL D m to = 1 05Ttl AVE a y 0 FREEWAY INTERCHANGE COh9PREHENSiVE PLAN TRANSPORTATION MAP NOTES 1. Shalls Ferry Road to be realigned to connect with Davies faoad. 2. Extend Guqrdo Straal west and north from Sod 12151 Avcpue to connect V th Walnut Street e{ a po!nl 300 fleet to 400 foal east,ul iy4Y 132nd Avenue. Direct driveway access shall o0 prdh!oltq alan0 Gasrdo Street extgnsion 8dd roadwoy conneewns shell be ke pt to a rnimmu;n Tho width 6f the street ma+! he ra ucod below the stagdnr s for mater collector D traets where turn lanas are not rogmrad. 3. Approximato aligpmants ere shown for th extonsions of 132nd iTVlvanuo SgGUth n Bachvie'w o race, 13th Av nue south of delnul Street, and 6anchvfaw i erracs wait a 132nd Avenue. hasa streets are to be designed as minor ccliectora with a design speed of 25 m.p.h. k. gtudy area to daterm a he co !Ngurratio uP n dw connection botw©en southbound ~eci~lc Hig way anal Main SEtrCol. Study area to dolormine the alignment of a miner collector Slraet cth n ctinfj at31h Parkway near nod Rock Croor, mriih the arlmou freer axtansion; and with amptan Stropt at 72nd Avenue with th Dar lmoulh Slrast extension within the westerly portion of it's Bard Triangle. S. Study area to dotermino tpo alignment pf eonpaetions between Highway 217, Kruse Way, I-5 a~d the I!.@srd Triangle. 7. Connect ons bolwvtean Hl1~nsiker Street, Hall Boulevard at O'Mara Street (generally) and Bonita Road. 6. Study area to consider extension of Half Baulav'+trd southward to connOCt with Boones Ferry Road In Tualatin for either pedestrian or vehicular access 1 A local street 44onnactlon frgm 100th Av?nuo to 109th Avenue intersectin~J100th Avenue either at Saltier Street or at a point at to~ t 1100 feet from the aAisting Sattlor Street inter sa c Lion. 10. Ap oxtd 'on and reallpnmant of 109th Avenue south of the ether trdot cxtosi6n, to Intersgq44I P c fic H ghwoy al ovally arhws`. 4hiroalignoQ 1UBth 9hvena 5hn.111rPt0 ot lersact aoo tr1 o eastv of S fPaemt9li 0H 0 H a IQ pTwonayt. approxrnato~y T 50 cot to 45 ~ I kF. ORDINANCE NO. (-)RD 91-13 l~ Map adopted JUNE 11, 1991 ~ s ~ ~/!rl( bL"L cl Viz` . U Tualatin Valle 50 lu~ll Access Co ANNUAL REPQRT Fiscal Year lqq6-iqql Inside: Message from TWA's Board (hair & Executive Director z Activities Overview Media Access 4 , Media Education S Media Production 6 Outreach Productions T (ommunity Information Ex(hange ..............8-q Special Projects to-n TWA (hannel Guide & Service Area )z MA((-TV(A Partnership l; TWA Annual Budget l; Powered by Volunteers ................................14 Organizations Served sS Staff/Mission/Values s6 ffuflve Director m-,m Ed Ohlmann, Chair Walt Brown Lisa Conroy Minje Ghim Dennis Griffiths Anne Madden Dr. Pam Ivlitnter Marisol Rodriguez Janice C. Thenell Wes Yuen i996-i991 Ed 'Ohlmann, Chair Walt Brown Lisa Conroy Peggy Forcier Dr. Faith Gabelnick Minje Ghim Bonnie Hays Michelle McElligott Dr. Pam Munter Janice C. Thenell Wes Yuen Cover Photo: Alex Carrillo assists Daniel Kolyvause, one of 100 students participating in 7YCA media literacy nvorkshops conducted as part ofthe Washington County Lain EnfiOrcemcnt Council Sumner Youth Carup. Media: Creating and re-creating our democracy / work as a center for community communication is to TVC4 S ensure that all citizens have access to media tools and education in their use, and to facilitate a network of community information in the Tualatin Valley. This work is central to the health of our civic life and it has never been more important. The passage of the 1996 Telecommunications Act brought on a feed- ing frenzy.of corporate mergers, centralizing ownership of telecommunications into the hands of a few while reducing non-com- mercial ' and locally-owned media outlets. This trend is particularly disturbing in light of the enormous power of media to shape public consciousness, including the w7ay we think, act and petceive our world. ' Here in the Tualatin Valley, our. communities continue to experi- ence rapid growth and change. In this environment, it is critical that individuafs and groups come together to learn from each other, address local issues, and celebrate our diversity. This is the work of cre- ating and re-creating our democracy. Community communication lies at the heart of this work. TVCA is working with local governments, individuals, community groups, and educational organizations to strengthen the network of com- munity communication in the Tualatin Valley. A snapshot of this work is presented in this annual report. Whether you took part as_a project partner, an individual volunteer, or a viewer of the community access cable channels, we thank you for your participation in the accomplishments of the past year. Ed Ohlmann, Chair Paula Manley, Executive Director OP TWA is a center. for community communication whose mission is to increase civic participation by promoting understanding and Sonoma" informed use of media. We carry out out mission through: Media Access. Providing the public with direct access to media tools and distribution systems including camcorders, editing systems and television studios, as well as cable access channels and online communications. Media Education. Facilitating media literacy through training that encompasses critical analysis and hands-on. learning with media tools. Media Production. Producing video programming to address local needs in partnership with local governments, community groups and educational institutions. Assisting individuals and groups in creating their own programs. Community Information Exchange. convening community members for dialogue, discourse and problem-solving around important community issues. Programming the ten cable dim access channels with a wide variety of noncommercial information relevant to the Tualatin Valley. Media Access 11 Getting involved with TV(A has been a wonderful experience. We've had a lot of response to our programs over the years. I feel very good about being able to reach a lot of people with disabilities who do not know where to get help with some of their problems until they see this program. I know • we're making a difference. ®P - Sheila.Maxwell Easter Seal Society of Oregon 0 TV(A Annual Report iggb/qT Community Media Center is open to the public 45 hours per week. Video production equipment and facilities are available to community groups and individuals who have completed TVCA'g media fiteracy workshops. TVCA provides access to camcorders, editing systems, television studios, and mobile production units for the development of non-commercial video programming. Online capability and the expan- sion of TVCA's website mean access to TVCA Channel listings and a variety of government, educational and community information links. Recent enhancements to TVCAs equipment'base include new digital camcorders and edit system record decks; upgraded video cablecast capabilities with semi-automated equipment and digital decks; studio reconfigurations for more uniformity- and ease of use; and upgraded remote production capability for enhancing the quality of government meeting and community event coverage. (Right) Marc Ivamish shows Beata Mostafdfi TVCA's website featuring community access program listings and links to a variety of government, educational and com munity information sources. (Below) Sheila Maxwell shows off TVCA's 1996 T-shirt to Carol Berger at the annual volunteer recognition event. It We were able, within less than a month and a half, to have our troupe trained and put on a TV show.... learning it together started some team-building and allowed a bunch of strangers to start working together. Media Eduation. media literacy training provides individuals and organi- zations with the ability to decode, critically analyze and produce their own media messages. Workshop graduates use TVCAs media tools to develop videos serving many purposes: to promote community services, advocate for a cause, share information or tell their own stories. Groups participating in TVCAs media literacy workshops in the past year include: • Veterans Administration • PCC Rock Creek Teachers • Beaverton Alternative School of the Arts • Westview High School • Home School Group • Independent Living Resources • Beaverton Rotarv • Beaverton Chamber of Commerce • Community Action Organization • Easter Seal Society of Oregon • La Casa del Futuro • American Lung Association of Oregon • Washington County Special Olympics - Washington County Health Department • Washington County Law Enforcement Council Summer Youth Camp Media literacy is the ability to .decode, analyze, evaluate and produce (ommuni(ation in a variety of forms. = Definition of the Trent Think TanRon Media Literacy, Ontario, (anada -=-(arol Porto, Sierra (lub TV(A conducted 45 media literary workshops for individuals and organizations- during fiscal Year lggb-lqql including: ® Field Production/Editing Studio Production Advanced Field • Advanced Audio • Advanced lighting • live link sq (Mini-Studio) TWA Annual Report lggb/97 Sierra Club members Carol Porto and John Zilka go on location to shoot a segment for their monthly program, Sierra Club Presents. O ion n 1 w l kit, r l rf CO f'rF, ' v a 6 4 ~ 3 ~ L 4-11 to y[~7)t 1[''.FI ? _ 3. { - 1• ~ - r r;> a 1 MOT 1 AMID SY a AiM1 j`rI to d ~ ' l 4 '_iN. +t+~t:~hf ,177~c7 ~ r r - .I. ai~t,"L' rid •p) 1 ~ ~ - _ _ a _ d N t: >A r r t ' ~ ~ ' r i~y1 ~ ° tlrr _ ova ',L" i ~I 110 go, F d~ Y I T E.t, f 1 e~ J ~"r A h 8 , d 11ductflon 11 d 1 ti i . works in partnership with local governments, conimunit}'_ I and educational Coups to produce a variety of Outreach 1 Productions serving the needs of the Tualatin Valley Groups that partner with f VCA to create videos are typically involved in ' all phases of the process: identlh,ing communication goals, audiences uliltillI_F and pron olion ()ppl>rtunit 111A pill',-' prl, rant clinic nt; shootin' in the 11111 ' a.nd/m studio NI1C1 Cdltlili'_; and JP I It'Ulinl t11C p1O'I`aHI till ()U~'_'Il _ - ~ t V("A C1LlllllClti alld OlilCr applOprlatC SCCllll~p sUJl a'~ llhl'8rl~ti, JCIlll(ll, ll 1 i~ ~ I allC lOlll 1111111 ll\ is C'nlll~ - , 1 { ~ ~i ` ~ Gr~>up; ~nlc1 u{c1i~ i~iu (ls„il(, raduatc IlOnl of tn,crlia Iitclac I Il~li a~llf l,~lf l l IU~~ l l~= l J it i , C%c op ~ ti to ll N"ok5ops nu lc Inc o MM cyulpmcnt and lac k'5It [llCll (mil local pI"O!~,Iall illit7~,I\(.,:~ Sl'•ll~ pI UA'IC~C ({Il ~U nl° SUppUll ami ndmical a"istancc to inch idual nwWa nn,krrs and cunununll~ l c:r"anrr.tti{,ns. i a0p'i~Y awl . ` t ~k~.~tA IIl 1 I I~aJll~ r - - _77 Outreach Produalffis (P cooperation with area governments, community groups and schools, TVCA produced more than 100 Outreach Productions during the 1996-199' Fiscal Year. ~ t Ind ividuai Programs included: • Lake Oswego Festival of the Arts Third India Cultural Festival • Sherwood Robin Hood Festival ADA is Fair Play ; • Wilsonville Boone's Ferry Days • -Tualatin Crawdad Festival • Cornelius Blueberry Festival ` Welcome to Washington County. • Tigard Festival of Balloons Cornelius Community Forum • Banks Bar-B-Q Metro: Why a Regional Government? • North Plains Day Ron Wyden Town Hall Meeting in'Ttgaac • MACC/TVCA Town Hall Meetings: What Do You Want from Your Cable System? • Discovering Our Advantages: Washington County Diversity Video • MACC Forum on Telecommunications: The 1996 Telecommunications Act • Title IX Indian Education Program: Native American History. and Culture Valley Conversations in Cornelius, Forest Grove: Youth in the Community • Protecting the Tualatin Basin, Watershed Through 2040 and Beyond • Regional Transportation Summit: James Kunstler Keynote Speech • Leadership Hillsboro Public Service Announcement • Washington County Law Enforcement Council Summer Youth Camp • Technical Assistance for Community Services TACS: 20 Years of Service Series Progr.%ms included: • Ask Your Congresswoman with Elizabeth Fnrse Washington County Rtview (Topics listed on Page 11) • ForoAbierto (Open Forum): Topics: Chiapas, Dlexuo Uprising • The Me icarn Corrsusue in Portland • [7oting Innnigratim UniversitwandHiglterElucatiott-Adoption•CubasFhrlyCancerDetection • Voz Juvenil (Youth Voices) Topics: AIDS in the Hispanic Commimitp • Louth Leadership Program • Tuality Healthcare Presents Topics: Depression • Self Esteem Washington County Public Affairs Forum Speakers (partial list): Ron Willoughby Tualatin I-Tills Parks and Recreation Afikc Biirton_, akfctso Executive Officer • Jiraa Spinden, t44ishin to+t County Sircri ff - jVto-yTobirs, Tualatin l'ailevFconomicDeveiopnrentPresitloo • Rob Drake, Beaverton Mayor • Bill Gaffi, Unified SewerageAgcucy General Mwi agcy • Hem}' Hewitt, Chair of the Governor's Statewialc Tiattspostation Conantissior! • Don bt7aaguer, ODOT Rcgion 1 ,'vfarlager • [hallaceCevsorr, Jr, Oregon Supreme Court Chic fJustice • Leonard Girard imd Alm Jacklin, I Hare a Dream Fouwlation • Toill Brian, Statc Rcpreserrtatirc Joliet Lartimer, Legislative Fiscal Of icer for the State of Oregon • Dr. Anne Rosenfeld, OHSU Center for Ethics • Kathlcern IvlcChesne}t FBI Spccial Agent ill Charye of the Portland Offrcc - Steve Duin, Oregonian Cohtnrttist • Judith Rarnaley, Portland State University President • And Risser, Oregon State University President the past year, TVCA covered 120 Government Meetings for local/ regional governments serving the Tualatin Valley. Meetings cablecast on TVCNs government access channels included; • Beaverton City Council Tualatin City Council • Clackamas County Tigard City Council Berard of Commissioners 1N':r fill Cmmh • Lake Oswego City Council Board of C`ummissionars • i Qetro Council Wilsoliville City Council r,..i+1 t 1!1'i_r~Jl({1l11Yf Y, I~ ' +~iei[Ilrlt'E III~`iitWi~r = ~rgilllli~;cr~lllltK~ft~lrl~ r. 4. ,t~ 1' t tilt' ail;, 11" 14r!Y``" Ys r An important part of TVCA's work to promote civic participation involves convening community members for dialogue and information sharing around important issues. In the past year, TVCA helped strengthen the We have had very good reports from people who . have seen the Video Voters Guide. They appreciate being ablefo see it more than once. It's not like the 6o-second sound bite that you see on commercial ' television... The Video Voters Guide gives thoughtful discussions about candidates' claims and.hopes and proposals. ~1edia ~ Democrary Campaign' f.x(h fabric of civic life, in the Tualatin Valley through a series. of campaigns and special projecis. Leading up the 1996 elections, TVCA's Media e'r Democracy Campaign explored the effects of media on the electoral process and our democracy. The campaign incorporated several elements: • The Media & Democracy Town Hall brought together journalists, activists, arid.cornmunity leaders for a moderated dis- cussion of the roles and responsibilities of the public, campaigners and journalists. • The Video Voters Guide, a regular feature on TVCA channels during election years, provided citizens with a visual voters pam- phlet and a chance to learn where candidates stood on issues. Nearly 60 candidates in 28 local, state and national races participated. • The Access to Politics website site provided online access to campaign information and links to local, national and global politics. • A Media &Democracy Workshop engaged participants in criti- cally examining media messages and their impacts on the electoral process. - Adele Newton • A Programming Showcase featured a variety of programs on the league of Women Voters Media Dc;»ocwQ'theme including Spin, a behind-the-scenes look at what politicians and journalists are saying when they think no one is listening. (Right) Nicole Bush moderates a discussion of journalists, citizens and community leaders on the role of the media in the electoral process during TVCA's Media & Democracy Town Hull. 10 TWA Annual Report Iggb/97 (Left) U.S. SenatorGvrdon Smith prepares for a taping of 1'VCA's Video Voters Guide, produced in cooperation with the Washington County League of Wonien Voters. (Below) Youths-Involved with La Casa del Futuro, a group that steers youth away from gangs, , respond to calls front vietiyers in TVCA's new Live Link 59 mini-studio. Community and nonprofit groups in the Tualatin Valley gained a valuable communication tool when TVCA's Live Lirik 59 -mini- studio premiered in May, 1997. The service allows groups to provide information and services, through a simple, live, call-in format: The studio set-up, including lights and cameras, is-fixed and can be operated from the set with the push of a button. Seven groups helped TVCA launch Live Link 59 by producing -monthly, half-hour programs over a six-month period. The following groups helped lapnch Live Link 59: • Beav: rton Chamber of Commerce • Washington County Special Olympics • Washington County Health Department - • La Casa del Futuro • American Lung Association of Oregon • Easter Seal Society of Oregon • Community Action Organization The part I like most (about live link Sq) is that it is local access. This is your chance for the people to get the message in their homes. if Abel Ahumada ' Wasbingtoh County Health Department TWA Annual Report 1gg6/ql 3 Valleys Project The 3 Valleys Project has resulted in relation- ships and community connections that (an only serve to strengthen our ties to one another it --Connie Wand 3 Valleys Project Steering (ommittee Valleys Project 5teering Committee Ralph Brown Javier Correa Walter Duyck Jose Gonzalez John Greiner Ellen Hastay Larry Hatch Jon Irelan Lorenzo Rubio Connie Sherrard Sgt. Tom Johnston hroughout the nation, and here in Oregon, towns large and small are experiencing demographic changes and increased tensions among people of different cultures. In 1996, TVCA was invited to coordinate local participation in the 3 Valleys Project, an initiative designed to increase cross-cultural dialogue and understanding. With funding provided by the Rockefeller Foundation and guidance from a steering committee, TVCA embarked upon the year-long effort in the Tualatin Valley communities of Cornelius and Forest Grove. Following numerous meetings with individual community leaders, TVCA held 40 focus groups with farmworkers, growers, students, social service workers, at risk youth, low income tenants, public officials, seniors, high tech workers, and civic groups among others. People were Participants prepare for a Valley Conversation in Forest Grove b}• learning to use a special translation system that enables near real-time translation and allows participants to speak in English or Spanish. Thanks to funding from the Rockefeller Foundation, the system is available for ongoing Ilse by conrinnrity, school and government groups in Cornelius aid Forest Grove. M TV(A Annual Report Iggb/q) N/1,11 it Abdullala 3 IirUcys Site 0ircc for (with arms outsh•etched), presides oi,er a hands- (111 Will, of 71T:1'.' srrulio during a visit by reprrsentatires of the Rockeli•llcr Foundation. .asked: what do you-like about your.community? what do you dislike? and what would you like to change? A strong commitment for the towns' young people emerged as the dominant theme in the focus group meetings due to concerns about school dropout rates, drug and alcohol use among youth, and the influence of gangs. A series of televised Valley Conversations followed in which people of many ages fame. together for dialogue about the needs of youth in Cornelius and Forest Grove. During the third conversation, the group focused on ideas for community action. After soliciting proposals from local organizations, the 3 Valleys Project Steering Committee selected a proposal submitted by La Casa del Futuro to organize a series of intercul- tuYal, intergenerational activities aimed at strengthening the bonds between youth and adults. With additional funds provided by the Rockefeller Foundation, the project was launched in October of 1997. Jt Fa s .crib t 1 s ~ybP~~ rn Nicole Bush, TVCA's 3 Valleys Project Coordinator, facilitates a discussion among residents of Cornelius and Forest Grove during one of three televised Valley Conversations. The Conversations' were simulcast lave over tivo TVCA channels allowing cable viewers to see them in Spanish or English. Now in its third season, Washington County Review is.a monthly public affairs series co-produced by Washington County and TVCA. The series seeks to educate,.to inform and to promote involvement by county residents in key issues. Each episode is shaped by an advisory council (see page 14) that helps determine content, evaluate the program, and assist with outreach and promotion. Washington County Review episodes to date include: • Property Taxes • County 2000 Strategic Plan • Neighborhood Services • Open 'Spaces. • Affordable Housing • Emergency Preparation • Public-Health • Volunteerism • Juvenile justice • Transportation Challenges • County Corrections • Cooperative Library Services • Tour of County, Services • Aging in Our Community • Community Planning and Light`Rail TO Portland. • e® The Community Billboard provides announcements of community events and meetings of interest to residents in the Tualatin Valley. jam The Challenge Channel includes programs produced by and for the deaf and hearing impaired and people with other disabilities. ' MOM 33 53 ` Public Access Channels provide a vast array of community-produced programs on topics ranging from public affairs to religion to arts and culture. Moh The Community Access Network is a shared public access channel that in- cludes community-produced programming from throughout the greater metropolitan area. 30 Government Access Channels include coverage of local city council meet- ings, as well as meetings of the Clackamas and Washington County Boards of Commissioners. Education Access Channels include PCC telecourses, teacher training courses, and programming produced in cooperation with area schools. 1 . The TVCA Channel Guide provides 24-hour program listings for all the community access channels. Banks r~ I 1• Forest Grove Hillsboro Cornelius --`j. Gaston Waslingtod County Shem i r f th Plains f r zs eaverton / Durham A King City 0J i Wilsonville Lake Os, 012iv rpm ty M 1Y(A Annual Report 1996/97 . The MA((-TV(A Partnership is fortunate to have the support of as the community access television resources the Metropolitan Area Communica- tions Commission (MACC), the managed by TVCA. Through a contract with MACC, TVCA manages Public, Educational and Government (PEG) Access channels on two TCI cable systems in the Tualatin Valley. TVCAs annual budget is comprised primarily of cable operator payments required through the cable franchise agreement; franchise fees from local govern- ments; and earned income including fees TVCA charges for media literacy workshops and Government Access production services. cable regulatory agency serving 16 communities in the Tualatin Valley.' Local governments were farsighted in forming MACC in 1980 to jointly franchise cable television from Banks to Wilsonville and from NW Portland to Gaston. By banding together, MACC jurisdictions were able to ensure a high quality cable communica- tions system including strong public benefits such Earned Income 14% T'v'(A Annual 88 Contributions Imir:ent REVENUES EaiB% 1 Revenue 8 Expenditures for operations franchise rte July, iqq6 =June 30, 19W Pay96 Media Education/Production • Develops curriculum • Conducts media education • Produces/facilitates media production • Provides support and technical assistance to the public • Schedules facilities use • Provides technical support for production systems • Manages computer information"and . multimedia systems Community Relations/ Resource Development - • Maintains government and media relations • Conducts community needs assessment • Plans and implements fund development/ fund-raising Community flelations $to8,3P M9/ Media Education Playback. and Prodattion S147-Oz1 $S4z,396 Administration S233,TP F$1'T01013TA1I5L61S1 T(I (able Operator Payments" 40% TOTAL RMHU S: St,z3t,z86 (APITALADDITIN • EXPENDITURES $30,31; . • Coordinates public presentations and special events • Develops promotional campaigns and materials • Conducts advocacy • Answers phones and directs callers Programming/Playlback ' • Schedules programming on TVCA channels • Operates video playback systems • Develops programming listings • Compiles and tracks programming data • Promotes programming • Provides dubbing services • Provides technical support for playback systems Administration • Conducts planning • Provides administrative support • Establishes and maintains financial management systems • Develops human resources • Oversees legal/contract compliance issues • Reviews and develops policy TVCA Annual Report 190/91® Washington County Review Advisory (fundl Members Mary Jo Ackeince Bob Baker - Louise Bauchard Tim Birr Ellen Cobpey Blair Grumpacker Jackie Eggers Larry Eisenberg Mel Eldridge Karen Eubanks Terri Ewing 'Mike Farrell Susan Field Linda Gray Jerry Hanson Sgt. Rich Hildreth Susan Irwin Tony Keller Amy-Kirschbaum Lt. George Koval Jay Kravitz John Leeper Anne Madden Clay Parton Scott Porter Elaine O'Keefe Jeanne Loftis Laurie Malaer Rob Masser Fred Meisner Chuck Merrill Linda Monte Andy Priebe Joanne Rice Dick Sadler Jamie Scott Larry Strong Irma Trommlitz Jody Van Aalst Chris Wayland Pat Whiting Don Williams Susan Wilson ® TYU4 Annual Report iggb/97 TVCA Board methbers (L-R) Minje Ghim, Ed Ohlniann, Lisa Conroyand Peggy Forcier mingle at TVCA's annual Volunteer Recognition Event. As a,tax-exempt, nonprofitorganization, TVCA isgoverned by a counnunity-based board of volunteers. (Seepage 2 for board member roster). Pow,ercd voluoteem*0 _ THANK YOU, VOLUNTEERS! TVCA volunteers spent more than 24,000 hours creating 600+ hours of original programming in the 1996-1997 fiscal year. Active volunteers include: Katie Allwander Charla Anderson Kim Anderson Louis Babcock Scott Barbera Cruz Barbera Carol Berger Lorrie Biggs Kiernan Brennan Terry Brennan Kirby Brumfield Caleb Burns Dean Carlstrom Manuel Castaneda Lou Chance Chad Cherry Fred Christ Janet Christ Ed Cleary Michelle Cook Dave Corbin Ramona Crocker Robert Crocker Richard Crowley Victor Curtis Bernie Dehler Barrv Dehler Jonathan Dick Jamie Down Chip Edie Hanea F.l-Hizawi Kirstie Finstcr Tom Frank Christie Gahan Julio Garcia Sam Garr Kevin Gorman. Lynnette Harrington Bill Harris Bob Henderson Mark Henderson Tim Herman Brian Hester Ken Hiller John Hinds Susan Hodgdon John Jensen Brian Jensen William Jollo Donna Joy Terry Knutson Timmy Kohse Dawn Lagrosa Matt Lane Scott Larson Al Lau Jeff LaTray Tony Lease Jim Lewis Betty Long Judy Mack Janet Markley Phyllis McBride Marco Mejia Doyle McCraney Gary Mitchell Sean Moen Pam Munter Ramon Najera Tom Nathe Joan Nelson Craig Nordling Bennet Norrbo Debra Palmer Peter Pobor Wayne Potter Jim Price Toni Rafn Paul Richmond Gary Robinson Christine Roe Marisol Rodriguez Bob Rosenkranz Suzanne Saks Ben Sandefur Ryan Schauffler Marcy Speer Dana St. Claire Sandi St. John Joe Stark Walter Steiger Mark Sutherby Bill Tomison Jane Towle Richard Waggoner John Warner Tony Wasylk Carolyn Wasylk Joe Weiner fommuniry-Wc Groups American Friends Service Committee American Heart Association American Lung Association of Oregon Beaverton Arts Commission Beaverton Chamber of Commerce Beaverton Christian Church Beaverton Community Band Beaverton Good Neighbors Day Parade Beaverton Literacy Council Beaverton Rotary Beaverton Sierra Club Boys and Girls Aid Society Broadway Rose Theater Company Center for Peace Clackamas County Historical Society Clackamas County Fair Clackamette Mineral and Gem Community Action Organization Dads Against Discrimination Easter Seal Society of Oregon El Centro Cultural Evergreen-Christian Center Flying Focus Video Collective Forest Grove Chamber of Commerce Friends of Tryon Creek State Park Helvetia-Alpengluehn Swiss Singers Hillsboro Chamber of Commerce Independent Living Resources Kinton Grange La Casa del Futuro Lakewood Theater Company Leadership Hillsboro League of Women Voters of Washington County, Metro Crisis Line Miracle Theater Northwest Antique Airplane (:lilt) Older Adult Service and Information System (OASIS) OMSI Oregon Council for hispanic Advancement Oregon Council f6l. the I funaanities Oregon Donor Program Oregon Forest Resource Institute Oregon Society of•Artists Oregon Symphonic Band Oregon Youth COnSCt•vatiofl Corps Orton Dyslexia Society Parenting Shills Center Physicians for Social Responsibility Portland Art Museum Regional Arts and Culture Council Stop Oregon Litter and Vandalism 'T'heatre in the Grove Tuality health Cur Tualatin Chantlx r of Conlinerce Tualatin Hills Synchronized Swimming Club Tualatin Riverkeepers Unity Center Church Village 13aptist Church Washington (aunty F .air and Rodeo Washington County Public Aflairs I'orunt - 'Washington County ;Special Olympics Washington County Visitors Association Wilsonville I3oone;s Ferry Days Women 1:ntrepreneurs0f01'eggn Women's International league fin' Peace and I~rcedonl YMC :A Gaston I ;unily Resource (:ether Governmental Groups Bcaverlon Police l tepartilletlt ( :lackantas County City of Bcavcrlon City of Banks City of Cornelius C:ityof•Durhanl City of Forest Grout City of Gaston City off lillsboro City of Sherwood City of Wilsonville City of Lake Oswego City of Rivergrove City of King City City of Tigard City of Tualatin City of North Plains Clackun is County Tourism Department Hillsboro Parks and Recreation Department Metro Metro Washington Park Zoo Metropolitan Area Communications Commission North Clackamas Parks and Recreation District Oregon Department of Transportation Tualatin Hills Park and Recreation District Tri-Met U.S. Air Force Veterans Administration Washington County Health Department Washington County Educational Groups Beaverton Alternative School of the Arts Beaverton School District Five Oaks Middle School Glencoe High School Jesuit High School lake Oswego Adult Community High School Northwest Film Center Oregon Health Sciences University Oregon Regional Primate Research Center OSU IAtension Service Pacific University Portland Community College Saturday Academy Valley C Atholic School Westview High School iV(A Annual Report 1996/97 Alenrbers of the •1lizdatits Riverkeepers participated in it TVCA Aledia Action Clinic and produced their orris Public Service Announcement to promote it river Cleanup ij)art. panted tae •liudatin Riverkerpers Board Alernber Sue A6u:.ihall and her son Alan. TWA Values Democracy and the First Amendment All people have the right and the responsibility to take part in the decisions that affect them and their connnunities. •1'o do so, people must be free to express their opinions, values, and beliefs openly and receive those of others without cen- sorship or interference. TVCA enables people to make list, of media bo!h it, express thenr.alves-personally, culturally, artistically, and politic•(11ly--and to receive it diversity of infimml- tion from others. Public Discourse for Community-based Problem-solving Freedom of expression alone is not enough to ensure a healthy democracy and meet the challenges facing our society and our world. Citizens must also enter into active discussion and debate in order to forge public opinion and participate in solving problems for the common good. TVCA provides a publiclocum and rni ourages inter- action, using the tools of media, around couunorr issues, problems, and concerns: through '1.1'( A, people gooier as agents lire corunnmiq' ai noel. c erne to Diversity and Inclusiveness Authentic democracy is possible only with the participation of all members of society. TVCA affirms the importance of' the individual and of human relationships, and the value to society of the widest possible interchange of experience and viewpoints. - TWA ftaff ADMINISTRATION, PLANNING & OUTREACH Paula Manley, Executive Director Diane Hess, Community Relations Director Linda Tomassi, Administrative Director Barbara Sample, Part-'l'ime Controller Administrative Assistants: Lorric Biggs, Berdine Jordan MEDIA EDUCATION, PRODUCTION & TECHNICAL OPERATIONS Sam Dana, Engineering Director Fernando Moreno, Public Access Director Carol Berger, Part=Time Applications Network Specialist Ben Schaeffer, Part 'I imc'lilrconununicatimns Network Specialist Tim McCarthy, Part-Time Video Technician Miguel Huarcaya, Multimedia Specialist Communication Specialists: Alex Carrillo, lien Cgrnish, Martha Lovell Apprentices (Part-Time): Kevin Gorman, •fammy Kohse Government Access: Marc (vanish, Government Access I )irector Liz Bouiss, Part-Time e iovermm~ it Producer .10 71''CA promotes iti c,rss to media by those lx•ho have been tuisrrpresentell or urrderreprrsentell, and encourages, understanding (11111 collaboration across barriers of race, culture, lang(urge, class, gender, and age. Media Literary Media images arc not objective reality but highly processed constructs conveying values and ideology designed to shape our attitudes and behavior. Commercial television is designed to promote a consumer lifestyle;, if citizens are to build an alternative, they must leartl to discern the workings and influences of media, and to take the tools of media into their own hands. 'PI'CA provides (he training and tools necessary firs people to become knowledgeable and t1li•c•tive corrrrrnr- uico(ors, able to e.xa11rine 11re•dia critically and use merlin iumpe(rutly. Collaboration Collaboration involves interaction based on mutual respect, empowerment, and an understanding of our common pur- pose. We are all part of a greater whole to which we are connected and responsible. It is only through our collective energies and intentions that we succeed in bettering our communities and our world. 'lY(.:•1 lilsiers partnerships and actively seeks out collaborations with people and organi::a/ious involved in nmuv locos o(cn'ic lit-C. On Call Crew (Part-Time): LOUis Babcock, (Seth licadling, Nermin Bubic, John Croshaw, Rachel Cunningham, Mark Dodd, Bernie Dwigans, Judy Grace, Rick Griehel, Piper I Jacket, leanette Lovretich, Joe Monteleone, Peter Motley, George Slanina, Marcy Specr, terry Thompson, Kevin Warner, Al Wilkins, Lee Williams Programming & Playback: Victor Iloornstra, I'rogrannning/Playheck Coordinator Matt 0'1)c11, I'rugranuning/I'layhark Specialist To Contact TV(A 1815 NW 169th Place, Suite 6020 Beaverton, OR 47p06-4896 Phone: (503) 029-8334 Fax: (503)645-8561• email: tvca@telepdrt.com http://www.tvca.org AGENDA ITEM # For Agenda of 6/16/98 CITY OF TIGARD, OREGON COUNCIL AGENDA ITEM SUMMARY ISSUE/AGENDA TITLE Review results of "Inspection Services" Survey PREPARED BY: David Scott DEPT HEAD OK CITY ADMIN OK _ ISSUE BEF04E THE COUNCIL Council-review-of-the-results-of-the-Inspection-Services-Survey------------- STAFF RECOMMENDATION No action needed, information only. INFORMATION SUMMARY An ongoing goal for the Building Division is to evaluate and strive to improve service provision. Recently, the Division conducted a survey to get customer feed-back regarding inspection services. o r detailed reporcus of the results of the survey is attached. Generally, contracting perceive the various aspects of our services as above average. Inspector responsiveness and availability rated only average. Room for improvement is noted in all areas. The report also presents specific actions which will be taken toward service improvements_----- OTHER ALTERNATIVES CONSIDERED None. FISCAL NOTES None. is\b1dg\david\cc616sum.doc CITY OF TIGARD Community Development Shaping A Better Community MEMORANDUM CITY OF TIGARD TO: Mayor Nicoli and City Council Members FROM: Jim Hendryx, Community Development Director David Scott, Building Official DATE: June 5, 1998 SUBJECT: Results of Inspection Services Survey An ongoing goal for the Building Division is to evaluate and strive to improve service provision. Recently, we undertook a survey to get customer feed-back regarding our inspection services. This was not done at the time we prepared our budget summary for the 98/99 proposed budget, and therefore does not appear as an accomplishment under that specific goal. Attached is a report presenting the results of our survey and a plan to address issues identified. One of the goals for Hap Watkins, Inspection Supervisor, is to use the.results of this survey to effect those service improvements necessary to better serve our customers. This report establishes a general basis from which Hap will work on program improvements. We intend to conduct this type of survey annually to k6ep in touch with the perception of our service and to monitor the impact of program changes. We will keep the Council informed of the results of future surveys. RESULTS OF INSPECTION SERVICES SURVEY - SPRING 1998 Response Rate: We sent out a total of 50 surveys to a sampling of contractors representing the full range of contractor types. We received 18 responses. One response indicated that our inspection services had not been used during the last 2 years and was therefore not used in analyzing results. Results: Generally, the results indicate that contractors have above average satisfaction with our over-all inspection services (considering average to be 4 out of a scale of 7, with 7 being most satisfied). Contractors generally believe our inspections are somewhere between thorough and very thorough and believe our over-all service is above average in gaining code compliance. Contractors have above average satisfaction with our inspection request line, but rate inspector availability and responsiveness only average, or slightly above. Below is a presentation of responses to survey questions accompanied by explanatory commentary. Results are grouped by topic area. • Use of Service Q1 - "Piave you utilized Tigard's Building Inspection Services during the past 2 years?" All but one respondent of the 18 responses indicated they had used services. The remaining results reflect the responses of those 17 who have used services. • Contractor Category Q2 - "For what type of project(s) did you receive inspection services? ® 11 respondents did new single-family project(s) • 3 respondents did alterations or additions to single-family 7 respondents did new multi-family O 5 respondents did new commercial • 3 respondents did alterations/additions to commercial Note: contractors surveyed included all trades, unknown whether all trades responded. The following sub-categories of respondents were analyzed. Some respondents fall into multiple sub categories. • new single-family (12 respondents) • more than 10 new single-family (6 respondents) • more than 29 new single-family (3 respondents) • single-family, no other types (7 respondents) • new multi-family (7 respondents) • new commercial (5 respondents) e all commercial (6 respondents) all commercial, no other types (3 respondents) e multi-family and/or commercial (10) a multi family and/or commercial, no other types (5 respondents) • Contractor Presence During Inspections 04 - "Are/were you present at the job site during inspections?" (1= never, 7= always) All responses 5.03 sub groups New single-family 4.63 more than 10 single-family 4.50 more than 29 single-family 4.33 single-family, no other types 4.29 new multi-family 5.43 new commercial 4.75 al! commercial 5.42 all commercial, no other types 5.83 multi-family and/or commercial 5.55 multi-family and/or commercial, no other types 5.90 average of sub groups 5.06 The responses reflect that contractors are often on the job-site during inspections. Commercial and multi-family respondents tend to be at the job-site more often than single-family respondents. This is probably due to the fact that commercial and multi-family respondents were most likely job superintendents, who usually work out of a job trailer on the job-site. Single-family contractors usually move from job to job and are therefore less likely to be at the job-site during an inspection. Individual contractor preference also plays a role in this. These results were not unexpected. Over-all satisfaction with and effectiveness of inspection services Q3 - "How satisfied were you with over-all inspection service?" (1= least satisfied, 7= most satisfied) All responses 5.12 sub groups New single-family 5.17 more than 10 single-family 4.83 more than 29 single-family 5.33 single-family, no other types 5.36 new multi-family 4.57 new commercial 5.10 all commercial 4.92 all commercial, no other types 5.83 multi-family and/or commercial 4.95 multi-family and/or commercial, no other types 5.70 average of sub groups 5.18 010 -"How effective is the over-all inspection service in providing service to contractors? (same scale) All responses 5.26 sub groups New single-family 5.54 more than 10 single-family 5.33 more than 29 single-family 6.00 single-family, no other types 5.64 new multi-family 4.86 new commercial 5.00 all commercial 4.83 all commercial, no other types 5.33 multi-family and/or commercial 5.00 multi-family and/or commercial, no other types 5.40 average of sub groups 5.29 Generally, the results of questions 3 and 10 reflect that contractors have above average satisfaction and perceive above average effectiveness in providing service(assuming 4 is average), but see room for improvement. There is general consistency between how individual sub groups perceive service effectiveness and their level of satisfaction. The more than 10 and 29 new single-family sub groups show 1/2 point less satisfaction than their perception of service effectiveness. There is very close consistency between level of satisfaction and perception of service effectiveness when looking at the average of all responses and sub groups. This is an expected correlation. o Thoroughness of inspections 05 - "How thorough were inspections?" (1= drive-by or windshield; 2= quick walk-through; 3= not very thorough; 4= thorough; 5= very thorough; 6= overly thorough - too picky) All responses 4.88 sub groups New single-family 4.96 more than 10 single-family 5.25 more than 29 single-family 5.00 single-family, no other types 4.86 new multi-family 5.17 new commercial 4.60 all commercial 4.60 all commercial, no other types 4.33 multi-family and/or commercial 4.89 multi-family and/or commercial, no other types 4.50 average of sub groups 4.82 Results reflect that contractors perceive our inspections as generally very thorough. No significant difference in this perception is noted between sub groups. • User friendliness of inspection request line 06 - "How user friendly is the inspection request line? (1= not; 7= very) All responses 5.12 sub groups New single-family 5.42 more than 10 single-family 5.00 more than 29 single-family 5.33 single-family, no other types 5.43 new multi-family 4.86 new commercial 3.60 all commercial 4.50 all commercial, no other types 5.00 multi-family and/or commercial 4.90 multi-family and/or commercial, no other types 5.40 average of sub groups 4.94 Results reflect that contractors perceive that the inspection request line has above average effectiveness with room for improvement. No significant difference is noted in this perception between sub groups, except for the new commercial (below average 3.6). This appears to be an anomaly because other sub-groups which include new commercial do not differ from the average response. e Availability and responsiveness of Inspectors 07 -"How available are the inspectors?" All responses 4.12 sub groups New single-family 4.08 more than 10 single-family 3.50 more than 29 single-family 4.00 single-family, no other types 4.43 new multi-family 3.43 new commercial 4.40 all commercial 3.67 all commercial, no other types 5.00 multi-family and/or commercial 3.90 multi-family and/or commercial, no other types 5.20 average of sub groups 4.16 Q8 -"How responsive are inspectors?" (1= not; 7= very) All responses 4.71 sub groups New single-family 4.75 more than 10 single-family 4.33 more than 29 single-family 5.00 single-family, no other types 5.00 new multi-family 4.43 new commercial 5.00 all commercial 4.33 all commercial, no other types 4.67 multi-family and/or commercial 4.50 multi-family and/or commercial, no other types 5.20 average of sub groups 4.72 Results reflect that contractors perceive inspectors as having average availability and slightly better responsiveness. This shows room for improvement in both cases. There is some variance between sub groups, but not significant enough to warrant specific attention beyond the general perception. e Over-ail inspection effectiveness in gaining code compliance Qe -"How effective is the over-all inspection service in gaining code compliance?" (1= not; 7= very) Results reflect that contractors generally perceive our inspection service as having above average effectiveness in gaining code compliance, with some room for improvement. Future Actions: Survey results show that over-all satisfaction with and perception of effectiveness of the inspection services and the inspection request line is above average, with some room for improvement. The perception of availability and responsiveness of inspectors is only average or slightly above. Improvement in these two areas should improve the over-all satisfaction and perception of effectiveness of contractors. Attention needs to be given to improvement in these areas. The addition of the Inspection Supervisor position to provide more intimate supervision and direction to the inspection section should continue to help this issue, as inspectors are more accountable for their availability and responsiveness. A budget request is pending for alpha pagers and software to allow typed messages to be given to inspectors in the field. Specific comments provided by respondents indicate frustration with: o varying code interpretations between inspectors a o perception that when unsure of code, corrections written anyway ® personal preferences of inspectors not related to code N ® follow inspection by different inspector adding corrections ~ . re-inspection fee process e some attitudes . illegible writing lack of inspector knowledge re: sprinklers a not allowing pick-up items to be done on the spot; and satisfaction with: • combo inspections • use of contact inspectors when needed. It is the over-all goal of the inspection services section to use these results to make those changes necessary to improve our services. To accomplish this, it is evident wholesale changes are not required. However, some specific actions will help. Based on the above, the following actions need to be taken: • Continue to pursue and foster combination inspections • Continue the use of contract inspection help when needed (contract help used to cover during mandatory training and unforeseen staff shortages) • Communicate to inspectors the over-all satisfaction and perception of effectiveness of program and emphasize that other actions are intended to take services to "the next level" • Utilize alpha pagers and Software (if approved) to increase inspector availability and responsiveness. Establish specific performance standards regarding inspector availability and responsiveness and hold inspectors accountable (returning phone calls/pages, e-mails, "desk time") • Review inspection request line and make improvements as necessary • Continue and expand efforts to improve consistency in inspector code application • Eliminate "personal preference" calls, hold inspectors accountable • Establish standards for follow inspections and when "new" ccrrections should be added, performing periodic review of follow inspections to hold inspectors accountable • Review re-inspection fee threshold, make adjustments if necessary • Work with inspectors who are perceived as having "attitude" problems • Increase legibility of correction notices, hold inspectors accountable • Ensure inspectors are adequately trained in sprinkler inspection Hap Watkins, Inspection Supervisor, is the lead staff for implementing the above. c: Bill Monahan, City Administrator Hap Watkins, Inspection Supervisor h:WocsVnsvccme.dcc UJ -~J- r I- Uo w C' uj z O V uj am z LLJ r i/' III LU U) Z O d Cl) w 11 Ad Agmbh MEN& w J qqo W Z LL,I > • O O O - > -0 0 cu -0 ~ CD > - o c L- -0 C CU ® ® 0 cu ~ ~ ~ CU C0 Q) C, v j (D CL 0 A ca O O 4-0 L. ~ P~ C: 0) Cl) :3 CU cu CD -G O B O O = cm a) O -C CU 4-0 L- cu CD > E a) E cD > L- CU 0 0 > 0 > to cu -0 O ® C) r O O L- a O -O C) -C :3 70 > cn O O O O co _ O U S0 CD w 0 CU m 0 . 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