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Imperial Parking (U.S.) LLC Dba City Center Parking ~ 32500017 CITY OF TIGARD - CONTRACT SUMMARY & ROUTING FORM Contract Overview Contract/Amendment Number: 32500017 Contract Start Date: 11/13/2024 Contract End Date: 12/31/2026 Contract Title: Parking Ambassadors Enforcement Services Contractor Name: Imperial Parking (U.S.), LLC dba City Center Parking, Contract Manager: Sean Farrelly Department: Community Development Contract Costs Original Contract Amount: $221,346.24 Total All Previous Amendments: n/a Total of this Amendment: n/a Total Contract Amount: $221,346.24 Procurement Authority Contract Type: Personal Services Procurement Type: Formal RFP >$150K Solicitation Number: 2024-17 LCRB Date: n/a – amendments will require LCRB approval Account String: Fund-Division-Account Work Order – Activity Type Amount FY 25 1003700-54001 $55,961.56 FY 26 1003700-54001 $110,673.12 FY 27 1003700-54001 $54,711.56 FY FY Contracts & Purchasing Approval Purchasing Signature: Comments: Any amendment will require additional funds and LCRB approval. DocuSign Routing Route for Signature Name Email Address Contractor Corey Medgyesi corey.medgyesi@reimaginedparking.com City of Tigard Steve Rymer stever@tigard-or.gov Final Distribution Contractor Will Schuh will.schuh@reimaginedparking.com Contractor Peter Sherwill Peter.Sherwill@reimaginedparking.com Project Manager Sean Farrelly sean@tigard-or.gov CD Admin Joanne Bengtson joanne@tigard-or.gov Buyer Rosie McGown Rosie.mcgown@tigard-or.gov Contract Number 32500017 CITY OF TIGARD, OREGON PERSONAL SERVICES CONTRACT PARKING AMBASSADORS ENFORCEMENT SERVICES THIS AGREEMENT made and entered into this 13th day of November, 2024 by and between the City of Tigard, a municipal corporation of the State of Oregon, hereinafter called City, and Imperial Parking (U.S.), LLC dba City Center Parking, hereinafter called Contractor. RECITALS WHEREAS, the City’s 2025 fiscal year budget provides for services related to parking enforcement services; and WHEREAS, City has need for the services of a company with a particular training, ability, knowledge, and experience possessed by Contractor, and WHEREAS, City has determined that Contractor is qualified and capable of performing the professional services as City does hereinafter require, under those terms and conditions set forth, THEREFORE, the Parties agree as follows: 1. SERVICES TO BE PROVIDED Contractor will initiate services immediately upon receipt of City’s notice to proceed together with an executed copy of this Agreement. Contractor agrees to complete work that is detailed in Exhibit A, incorporated herein by reference. 2. EFFECTIVE DATE AND DURATION This Agreement is effective upon the date of execution and expires on December 31, 2026, unless otherwise terminated or extended. The Parties may agree to three (3) additional one (1) year renewals. The total term of this Contract shall not exceed five (5) years. All work under this Agreement must be completed prior to the expiration of this Agreement. 3. COMPENSATION The City agrees to pay Contractor in accordance with the fee schedule outlined in Exhibit A. The total amount paid to the Contractor by the City may not exceed Two Hundred Twenty- One Thousand Three Hundred Forty-Six and 24/100 Dollars ($221,346.24). Payments made to Contractor will be based upon the following applicable terms: A. Payment by City to Contractor for performance of services under this Agreement includes all expenses incurred by Contractor, with the exception of expenses, if any, identified in this Agreement as separately reimbursable. B. Payment will be made in installments based on Contractor’s invoice, subject to the approval of the City Manager, or designee, and not more frequently than monthly. Unless otherwise agreed, payment will be made only for work actually completed as of the date of invoice. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 2 | P a g e Parking Ambassador Enforcement Services 32500017 C. Payment by City releases City from any further obligation for payment to Contractor for services performed or expenses incurred as of the date of the invoice. Payment may not be considered acceptance or approval of any work or waiver of any defects therein. D. Contractor must make payments promptly, as due, to all persons supplying labor or materials for the performance of the work provided for in this Agreement. E. Contractor may not permit any lien or claim to be filed or prosecuted against the City on any account of any labor or material furnished. F. Contractor will pay to the Department of Revenue all sums withheld from employees pursuant to ORS 316.167. G. Contractor will pay all contributions or amounts due the Industrial Accident Fund from the contractor or any subcontractor. H. If Contractor fails, neglects, or refuses to make prompt payment of any claim for labor or services furnished to Contractor or a subcontractor by any person as such claim becomes due, City’s Finance Director may pay such claim and charge the amount of the payment against funds due or to become due the Contractor. The payment of the claim in this manner does not relieve Contractor or their surety from obligation with respect to any unpaid claims. I. Contractor will promptly, as due, make payment to any person, co-partnership, association, or corporation, furnishing medical, surgical, and hospital care or other needed care and attention, incident to sickness or injury, to the employees of Contractor, of all sums that Contractor agrees to pay for the services and all moneys and sums that Contractor collected or deducted from the wages of employees pursuant to any law, contract, or agreement for the purpose of providing or paying for services. J. Contractor and its employees, if any, are not active members of the Oregon Public Employees Retirement System and are not employed for a total of 600 hours or more in the calendar year by any public employer participating in the Retirement System. K. Contractor must obtain, prior to the execution of any performance under this Agreement, a City of Tigard Business License. The Tigard Business License is based on a calendar year with a December 31st expiration date. New businesses operating in Tigard after June 30th of the current year will pay a pro-rated fee though the end of the calendar year. L. The City certifies that sufficient funds are available and authorized for this Agreement during the current fiscal year. Funding during future fiscal years is subject to budget approval by Tigard’s City Council. 4. OWNERSHIP OF WORK PRODUCT City is the owner of and is entitled to possession of any and all work products of Contractor which result from this Agreement, including any computations, plans, correspondence, or Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 3 | P a g e Parking Ambassador Enforcement Services 32500017 pertinent data and information gathered by or computed by Contractor prior to termination of this Agreement by Contractor or upon completion of the work pursuant to this Agreement. 5. ASSIGNMENT/DELEGATION Neither party may assign, sublet or transfer any interest in or duty under this Agreement without the written consent of the other and no assignment has any force or effect unless and until the other party has consented. If City agrees to assignment of tasks to a subcontract, Contractor is fully responsible for the acts or omissions of any subcontractors and of all persons employed by them. Neither the approval by City of any subcontractor nor anything contained herein creates any contractual relation between the subcontractor and City. The provisions of this Agreement are binding upon and will inure to the benefit of the parties to the Agreement and their respective successors and assigns. 6. STATUS OF CONTRACTOR AS INDEPENDENT CONTRACTOR Contractor certifies that: A. Contractor acknowledges that for all purposes related to this Agreement, Contractor is an independent contractor as defined by ORS 670.600 and not an employee of City. Contractor is not entitled to benefits of any kind to which an employee of City is entitled and is solely responsible for all payments and taxes required by law. Furthermore, in the event that Contractor is found by a court of law or any administrative agency to be an employee of City for any purpose, City is entitled to offset compensation due, or to demand repayment of any amounts paid to Contractor under the terms of this Agreement, to the full extent of any benefits or other remuneration Contractor receives (from City or third party) as a result of said finding and to the full extent of any payments that City is required to make (to Contractor or to a third party) as a result of said finding. B. Contractor is not an officer, employee, or agent of the City as those terms are used in ORS 30.265. 7. CONFLICT OF INTEREST The undersigned Contractor hereby represents that no employee of the City, or any partnership or corporation in which a City employee has an interest, has or will receive any remuneration of any description from Contractor, either directly or indirectly, in connection with the letting or performance of this Agreement, except as specifically declared in writing. If this payment is to be charged against Federal funds, Contractor certifies that he/she is not currently employed by the Federal Government and the amount charged does not exceed their normal charge for the type of service provided. 8. INDEMNIFICATION AND LIMITATION OF LIABILITY City has relied upon the professional ability and training of Contractor as a material inducement to enter into this Agreement. Contractor represents that all of its work will be performed in accordance with generally accepted professional practices and standards as well as the requirements of applicable federal, state, and local laws, it being understood that acceptance of a Contractor’s work by City will not operate as a waiver or release. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 4 | P a g e Parking Ambassador Enforcement Services 32500017 Contractor agrees to indemnify and defend the City, its officers, employees, agents, and representatives and hold them harmless from any and all liability, causes of action, claims, losses, damages, judgments, or other costs or expenses, including attorney's fees and witness costs (at both trial and appeal level, whether or not a trial or appeal ever takes place including any hearing before federal or state administrative agencies), that may be asserted by any person or entity which in any way arise from, during, or in connection with the performance of the work described in this contract, except liability arising out of the willful misconduct or negligence of the City and its employees. Such indemnification will also cover claims brought against the City under state or federal worker's compensation laws. If any aspect of this indemnity is found to be illegal or invalid for any reason whatsoever, such illegality or invalidity does not affect the validity of the remainder of this indemnification. Each party’s total liability arising under or in connection with this Agreement including for any Claims, is hereby be limited to the sum of $1,000,000.00, provided that this limitation on liability shall not limit (i) any claims for tangible personal property damage, bodily injury, or death to the extent such property damage, injury or death is attributable to the negligence or willful misconduct of Contractor, the City or their respective employees or agents and (ii) claims which may not be limited in accordance with applicable law. Notwithstanding anything to the contrary in this Agreement, in no event will either party or any of its shareholders, members, officers, directors, employees or personnel be liable for any liability or claim for punitive, special, exemplary, liquidated, indirect, or consequential damages or for loss of profits or business. 9. INSURANCE Contractor and its subcontractors must maintain insurance acceptable to City in full force and effect throughout the term of this contract. Such insurance must cover risks arising directly or indirectly out of Contractor's activities or work hereunder, including the operations of its subcontractors of any tier. The policy or policies of insurance maintained by the Contractor must provide at least the following limits and coverages: A. Commercial General Liability Insurance Contractor will obtain, at Contractor’s expense, and keep in effect during the term of this contract, Comprehensive General Liability Insurance covering Bodily Injury and Property Damage on an “occurrence” form (CG 2010 1185 or equivalent). This coverage must include Contractual Liability insurance for the indemnity provided under this contract. The following insurance will be carried: Coverage Limit General Aggregate $3,000,000 Products-Completed Operations Aggregate $3,000,000 Personal & Advertising Injury $1,000,000 Each Occurrence $2,000,000 Fire Damage (Any one fire) $50,000 B. Commercial Automobile Insurance Contractor must also obtain, at Contractor’s expense, and keep in effect during the term of the contract, Commercial Automobile Liability coverage including coverage for all Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 5 | P a g e Parking Ambassador Enforcement Services 32500017 owned, hired, and non-owned vehicles on an “occurrence” form. The Combined Single Limit per occurrence of $2,000,000. If Contractor uses a personally-owned vehicle for business use under this contract, the Contractor will obtain, at Contractor’s expense, and keep in effect during the term of the contract, business automobile liability coverage for all owned vehicles on an “occurrence” form. The Combined Single Limit per occurrence of $2,000,000. C. Workers’ Compensation Insurance The Contractor, its subcontractors, if any, and all employers providing work, labor, or materials under this Contract that are subject employers under the Oregon Workers' Compensation Law must comply with ORS 656.017, which requires them to provide workers' compensation coverage that satisfies Oregon law for all their subject workers. Out-of-state employers must provide Oregon workers' compensation coverage for their workers who work at a single location within Oregon for more than 30 days in a calendar year. Contractors who perform work without the assistance or labor of any employee need not obtain workers’ compensation coverage. All non-exempt employers must provide Employer's Liability Insurance with coverage limits of $1,000,000 each accident. D. Additional Insured Provision All required insurance policies, other than Workers’ Compensation and Professional Liability, must include the City its officers, employees, agents, and representatives as additional insureds with respect to this Agreement. E. Insurance Carrier Rating Coverages provided by the Contractor must be underwritten by an insurance company deemed acceptable by the City. All policies of insurance must be written by companies having an A.M. Best rating of "A-VII" or better, or equivalent. The City reserves the right to reject all or any insurance carrier(s) with an unacceptable financial rating. F. Self-Insurance The City understands that some contractors may self-insure for business risks and the City will consider whether such self-insurance is acceptable if it meets the minimum insurance requirements for the type of coverage required. If Contractor is self-insured for commercial general liability or automobile liability insurance, Contractor must provide evidence of such self-insurance. Contractor must provide a Certificate of Insurance showing evidence of the coverage amounts on a form acceptable to the City. The City reserves the right in its sole discretion to determine whether self-insurance is adequate. G. Certificates of Insurance As evidence of the insurance coverage required by the contract, Contractor will furnish a Certificate of Insurance to the City. No contract is effective until the required Certificates of Insurance have been received and approved by the City. The certificate will specify and document all provisions within this contract and include a copy of Additional Insured Endorsement. A renewal certificate will be sent to the below address prior to coverage expiration. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 6 | P a g e Parking Ambassador Enforcement Services 32500017 H. Primary Coverage Clarification The parties agree that Contractor’s coverage is primary to the extent permitted by law. The parties further agree that other insurance maintained by the City is excess and not contributory insurance with the insurance required in this section. I. Cross-Liability Clause A cross-liability clause or separation of insureds clause will be included in all general liability, professional liability, pollution, and errors and omissions policies required by this Agreement. A certificate in form satisfactory to the City certifying to the issuance of such insurance will be forwarded to: City of Tigard Attn: Contracts and Purchasing Office contractspurchasing@tigard-or.gov Such certificates must be delivered prior to commencement of the work. The procuring of such required insurance will not be construed to limit Contractor’s liability hereunder. Notwithstanding said insurance, Contractor is obligated for the total amount of any damage, injury, or loss caused by negligence or neglect connected with this Agreement. 10. METHOD & PLACE OF SUBMITTING NOTICE, BILLS AND PAYMENTS All notices, bills and payments will be made in writing and may be given by personal delivery, mail, or by fax. Payments may be made by personal delivery, mail, or electronic transfer. The following addresses will be used to transmit notices, bills, payments, and other information: CITY OF TIGARD IMPERIAL PARKING (U.S.), LLC DBA CITY CENTER PARKING Attn: Sean Farrelly Attn: Stephane Smith Address: 13125 SW Hall Blvd Tigard, OR 97223 Address: 65 SW Yamhill St, Ste 200 Portland, OR 97204 Phone: (503) 718-2420 Phone: (971-269-9651 Email: sean@tigard-or.gov Email: stephane.smith@reimaginedparking.com Additional notice to Contractor shall be sent to: Imperial Parking (U.S.), LLC, Attn. Legal, 307 7th Avenue, Suite 301, New York, NY 10001, and legalnotces@reimaginedparking.com. Notice will be deemed given upon deposit in the United States mail, postage prepaid, or when so faxed, upon successful fax. In all other instances, notices, bills and payments will be deemed given at the time of actual delivery. Changes may be made in the names and addresses of the person to who notices, bills, and payments are to be given by giving written notice pursuant to this paragraph. 11. SURVIVAL The terms, conditions, representations, and warranties contained in this Agreement survive the termination or expiration of this Agreement. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 7 | P a g e Parking Ambassador Enforcement Services 32500017 12. MERGER This writing is intended both as a final expression of the Agreement between the parties with respect to the included terms and as a complete and exclusive statement of the terms of the Agreement. No modification of this Agreement will be effective unless and until it is made in writing and signed by both parties. 13. TERMINATION WITHOUT CAUSE At any time and without cause, City has the right in its sole discretion to terminate this Agreement by giving notice to Contractor. If City terminates this Agreement pursuant to this paragraph, City will pay Contractor for services rendered to the date of termination. 14. TERMINATION WITH CAUSE A. City may terminate this Agreement effective upon delivery of written notice to Contractor, or at such later date as may be established by City, under any of the following conditions: 1) If City funding from federal, state, local, or other sources is not obtained and continued at levels sufficient to allow for the purchase of the indicated quantity of services. This Agreement may be modified to accommodate a reduction in funds. 2) If federal or state regulations or guidelines are modified, changed, or interpreted in such a way that the services are no longer allowable or appropriate for purchase under this Agreement. 3) If any license or certificate required by law or regulation to be held by Contractor, its subcontractors, agents, and employees to provide the services required by this Agreement is for any reason denied, revoked, or not renewed. 4) If Contractor becomes insolvent, if voluntary or involuntary petition in bankruptcy is filed by or against Contractor, if a receiver or trustee is appointed for Contractor, or if there is an assignment for the benefit of creditors of Contractor. Any such termination of this agreement under paragraph (A) will be without prejudice to any obligations or liabilities of either party already accrued prior to such termination. B. City, by written notice of default (including breach of contract) to Contractor, may terminate the whole or any part of this Agreement: 1) If Contractor fails to provide services called for by this Agreement within the time specified, or 2) If Contractor fails to perform any of the other provisions of this Agreement, or fails to pursue the work as to endanger performance of this Agreement in accordance with its terms, and after receipt of written notice from City, fails to correct such failures within ten (10) days or such other period as City may authorize. The rights and remedies of City provided above related to defaults (including breach of contract) by Contractor are not exclusive and are in addition to any other rights and remedies provided by law or under this Agreement. If City terminates this Agreement under paragraph (B), Contractor will be entitled to receive as full payment for all services satisfactorily rendered and expenses incurred, provided, that the City may deduct the amount of damages, if any, sustained by City due to breach of contract by Contractor. Damages for breach of contract include those Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 8 | P a g e Parking Ambassador Enforcement Services 32500017 allowed by Oregon law, reasonable and necessary attorney fees, and other costs of litigation at trial and upon appeal. C. If the City is in breach of any of the covenants or obligations contained in this Agreement and has not cured such breach within thirty (30) days after its receipt of written notice from the Contractor, then the Contractor may terminate this Agreement immediately thereafter and pursue all remedies available at law or in equity. 15. ACCESS TO RECORDS City will have access to such books, documents, papers and records of Contractor as are directly pertinent to this Agreement for the purpose of making audit, examination, excerpts and transcripts. 16. HAZARDOUS MATERIALS Contractor will comply with all federal Occupational Safety and Health Administration (OSHA) requirements and all Oregon safety and health requirements. In accordance with OSHA and Oregon OSHA Hazard Communication Rules, if any goods or services provided under this Agreement may release, or otherwise result in an exposure to, a hazardous chemical under normal conditions of use (for example, employees of a construction contractor working on-site), it is the responsibility of Contractor to provide the City with the following information: all applicable Safety Data Sheets, the identity of the chemical/s, how Contractor will inform employees about any precautions necessary, an explanation of any labeling system, and the safe work practices to prevent exposure. In addition, Contractor must label, tag, or mark such goods. 17. FORCE MAJEURE Neither City nor Contractor will be considered in default because of any delays in completion and responsibilities hereunder due to causes beyond the control and without fault or negligence on the part of the parties so disenabled, including but not restricted to, an act of God or of a public enemy, civil unrest, volcano, earthquake, fire, flood, epidemic, quarantine restriction, area-wide strike, freight embargo, unusually severe weather or delay of subcontractor or supplies due to such cause; provided that the parties so disenabled will within ten (10) days from the beginning of such delay, notify the other party in writing of the cause of delay and its probable extent. Such notification will not be the basis for a claim for additional compensation. Each party will, however, make all reasonable efforts to remove or eliminate such a cause of delay or default and will, upon cessation of the cause, diligently pursue performance of its obligation under the Agreement. 18. NON-WAIVER The failure of City to insist upon or enforce strict performance by Contractor of any of the terms of this Agreement or to exercise any rights hereunder should not be construed as a waiver or relinquishment to any extent of its rights to assert or rely upon such terms or rights on any future occasion. 19. HOURS OF LABOR, PAY EQUITY In accordance with ORS 279B.235, the following are hereby incorporated in full by this reference: A. Contractor may not employ an individual for more than 10 hours in any one day, or 40 Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 9 | P a g e Parking Ambassador Enforcement Services 32500017 hours in any one week, except as provided by law. For contracts for personal services, as defined in ORS 279A.055, Contractor must pay employees at least time and a half pay for all overtime the employees work in excess of 40 hours in any one week, except for employees who are excluded under ORS 653.010 to 653.261 or under 29 U.S.C. 201 to 209 from receiving overtime. B. Contractor must give notice in writing to employees who work on a public contract, either at the time of hire or before commencement of work on the contract, or by positing a notice in a location frequented by employees, of the number of hours per day and days per week that the employees may be required to work. C. Contractor may not prohibit any of Contractor’s employees from discussing the employee’s rate of wage, salary, benefits or other compensation with another employee or another person and may not retaliate against an employee who discusses the employee’s rate of wage, salary, benefits or other compensation with another employee or another person. D. Contractor must comply with the pay equity provisions in ORS 652.220. Compliance is a material element of this Agreement and failure to comply will be deemed a breach that entitles City to terminate this Agreement for cause. 20. NON-DISCRIMINATION Contractor will comply with all federal, state, and local laws, codes, regulations, and ordinances applicable to the provision of services under this Agreement, including, without limitation: A. Title VI of the Civil Rights Act of 1964; B. Section V of the Rehabilitation Act of 1973; C. The Americans with Disabilities Act of 1990, as amended by the ADA Amendments Act (ADAAA) of 2008 (Pub L No 101- 336); and D. ORS 659A.142, including all amendments of and regulations and administrative rules, and all other applicable requirements of federal and state civil rights and rehabilitation statutes, rules and regulations. 21. ERRORS Contractor will perform such additional work as may be necessary to correct errors in the work required under this Agreement without undue delays and without additional cost. 22. EXTRA (CHANGES) WORK Only the City’s Project Manager for this Agreement may change or authorize additional work. Failure of Contractor to secure authorization for extra work constitutes a waiver of all right to adjust the contract price or contract time due to such unauthorized extra work and Contractor will not be entitled to compensation for the performance of unauthorized work. 23. WARRANTIES Contractor will guarantee work for a period of one year after the date of final acceptance of Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 10 | P a g e Parking Ambassador Enforcement Services 32500017 the work by the owner. Contractor warrants that all practices and procedures, workmanship and materials are the best available unless otherwise specified in the profession. Neither acceptance of the work nor payment therefore relieves Contractor from liability under warranties contained in or implied by this Agreement. Any intellectual property rights delivered to the City under this Agreement and Contractor’s services rendered in the performance of Contractor’s obligations under this Agreement, will be provided to the City free and clear of any and all restrictions on or conditions of use, transfer, modification, or assignment, and be free and clear of any and all liens, claims, mortgages, security interests, liabilities, charges, and encumbrances of any kind. 24. ATTORNEY'S FEES In the event an action, suit of proceeding, including appeal, is brought for failure to observe any of the terms of this Agreement, each party is responsible for that party’s own attorney fees, expenses, costs and disbursements for the action, suit, proceeding, or appeal. 25. CHOICE OF LAW, VENUE The provisions of this Agreement are governed by Oregon law. Venue will be the State of Oregon Circuit Court in Washington County or the U.S. District Court for Oregon, Portland. 26. COMPLIANCE WITH STATE AND FEDERAL LAWS/RULES Contractor will comply with all applicable federal, state and local laws, rules and regulations applicable to the work in this Agreement. 27. CONFLICT BETWEEN TERMS In the event of a conflict between the terms of this Agreement and Contractor’s proposal, this Agreement will control. In the event of conflict between a provision in the main body of the Agreement and a provision in the Exhibits, the provision in the main body of the Agreement will control. In the event of an inconsistency between Exhibit A and Exhibit B, Exhibit A will control. 28. AUDIT Contractor will maintain records to assure conformance with the terms and conditions of this Agreement and to assure adequate performance and accurate expenditures within the contract period. Contractor agrees to permit City, the State of Oregon, the federal government, or their duly authorized representatives to audit all records pertaining to this Agreement to assure the accurate expenditure of funds. 29. SEVERABILITY In the event any provision or portion of this Agreement is held to be unenforceable or invalid by any court of competent jurisdiction, the validity of the remaining terms and provisions will not be impaired unless the illegal or unenforceable provision affects a significant right or responsibility, in which case the adversely affected party may request renegotiation of the Agreement and, if negotiations fail, may terminate the Agreement. 30. COMPLIANCE WITH TAX LAWS Contractor represents and warrants that Contractor is, to the best of the undersigned’s knowledge, not in violation of any Oregon tax laws including but not limited to ORS 305.620 Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 11 | P a g e Parking Ambassador Enforcement Services 32500017 and ORS Chapters 316, 317, and 318. Contractor’s failure to comply with the tax laws of this state or a political subdivision of this state before the Contractor executed this Agreement or during the term of this Agreement is a default for which the City may terminate this Agreement and seek damages and other relief available under the terms of this Agreement or applicable law. IN WITNESS WHEREOF, City and Contractor have caused this Agreement to be executed by their duly authorized officials. CITY OF TIGARD IMPERIAL PARKING (U.S.), LLC DBA CITY CENTER PARKING By: By: Name: Name: Title: Title: Date: Date: Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 Tarek Moussa Chief Revenue Officer 12/3/2024 City Manager 1/7/2025 Steve Rymer 12 | P a g e Parking Ambassador Enforcement Services 32500017 EXHIBIT A SERVICES TO BE PROVIDED INTRODUCTION The City of Tigard will start a 2-year pilot program for on-street parking enforcement to ensure a reasonable level of compliance by patrons parking in time-limited parking stalls in and around Downtown Tigard and select portions of the Tigard Triangle. SCOPE OF WORK 1. Employees Contractor will provide Parking Ambassadors (PA) to administer enforcement throughout the agreed upon patrol area and hours. Contractor will employ only persons competent and skilled in the performance of the assigned work and will support a culturally sensitive work environment that provides fair and equitable customer service support to all Tigard residents, employees, and visitors. Contractor will provide skilled and responsible supervision for each PA and ensure ongoing training and development. The Contractor will be responsible for all employee supervision and performance. 2. Patrol area and hours Contractor will work with the City to identify priority enforcement routes in and around Downtown Tigard and the Tigard Triangle and a schedule for hours of enforcement. The City's goal is to deploy enforcement personnel in the most efficient and cost-effective format to achieve reasonable compliance. When Saturday enforcement is commenced (in late fall 2024), the enforcement schedule must include at least two Saturdays a month. A total of 40 hours of enforcement services will be provided each week (minus any hours for Parking Ambassador to make a Tigard Municipal Court appearance.) 3. Operations methodology Contractor will demonstrate the importance of visibility, customer service, courtesy, and professional manner and how work will be completed in an impartial manner. The contractor will further ensure that Parking Ambassadors are trained to provide excellent customer service to all community members and that there is no preferential treatment or discrimination based on favoritism, employment status, physical ability, or any protected classification. 4. Enforcement duties Contractor will be responsible for enforcing: a. 2 and 4-hour time-limited, free parking on-street. This includes approximately 260 spaces Downtown and approximately 50 in the Triangle (this number will increase as new street segments are built.) b. Three City-owned surface public parking lots (38 spaces total) in Downtown c. Tigard Senior Center parking lot (48 public spaces). The Contractor will issue citations for the types of time limit parking violations allowed within the Tigard Municipal Code. There will be an initial period (up to 6 months) where only warnings will be Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 13 | P a g e Parking Ambassador Enforcement Services 32500017 issued for time overstays. Once a parking citation has been issued, the parking citation is transferred to the Municipal Court for processing. The Municipal Court is responsible for collecting on the outstanding debt from parking citations. 5. On-street Parking Permits. a. The contractor will help the City set up a limited parking permit program for employees in Downtown and administer the sale and enforcement of permits. 6. Additional Contractor services and responsibilities a. Contractor will make Municipal Court appearances when an alleged violator chooses to contest a citation. Parking Ambassadors/Contractor representatives will wear attire appropriate for a court appearance. b. Contractor will be the first line of contact for any and all complaints regarding the issuance of parking citations issued by the Contractor. The Contractor will make every attempt to rectify a complaint within 24 hours of receiving one. In the event that the customer is not satisfied with the handling of their complaint, they will then be directed to contact the appropriate personnel at the City of Tigard. c. Contractor will meet with the City’s authorized representative(s) monthly to review operational, safety, and performance issues. This can be in person or virtual. d. The City will establish a process through which a stakeholder advisory group will meet a minimum of quarterly during the first year, twice a year during the second year, and once a year thereafter to review the implementation of this parking program. The City will require the participation of a Contractor representative to attend up to two Downtown Parking Work Group meetings each year. 7. Training Contractor will be responsible for training their staff and will provide the City with its training program materials. 8. Reports and records a. Each Parking Ambassador is to maintain a logbook tracking citations, warnings, and service requests from customers. b. The Parking Ambassador will prepare monthly reports to show:  Total enforcement hours, customer service hours, and time in court.  A summary of citation activity and records of complaints.  The number of permits (loading, Downtown employees.)  One day a month, provide an estimate of the on-street parking utilization for the day (percent of spaces occupied each hour) and identify any locations that have higher than average violation rates. This day must vary each month to capture different days of the week throughout the year. c. Provide an annual report compiling the items listed above 9. Vehicles Parking Ambassadors will patrol on foot, bicycle, and/or in Toyota Yaris LEV vehicles (or Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 14 | P a g e Parking Ambassador Enforcement Services 32500017 equivalent environmentally friendly vehicle) provided by the Contractor. Contractor will: a. Be fully liable for the vehicle(s) and any installed equipment. b. Maintain all vehicles in a state of good repair and in a professional appearance equivalent to that of the City’s public fleet. c. Bear all expenses associated with vehicle operation, storage, maintenance, fueling, and insurance. d. Ensure that all vehicles are appropriately insured, according to City insurance requirements and the Oregon Department of Motor Vehicles, as appropriate. e. Ensure Parking Ambassadors have a valid driver's license. 10. Uniforms All Contractor employees performing parking enforcement duties will wear professional looking, clean, and well-kept uniforms and nametags identifying them as Tigard Parking Ambassadors while on duty. Before the start of the contract, the city will review the proposed uniform. The Contractor will be responsible for providing personnel with uniforms that the City has approved. 11. Technology and Equipment The technology used for enforcement must integrate with JSI FullCourt Enterprise, the administrative software used by the Tigard Municipal Court. Enforcement technology must include a handheld device to print citations on site at the time of issuance. City will pay a one-time fee to integrate with Contractor’s VATS system. Contractor will provide all necessary supplies required to perform both office and field work, as approved by the City. This includes, but is not limited to, citation rolls, envelopes, and collection forms not otherwise provided by the City. Citation forms/format will be approved by the City prior to use. Contractor will provide all necessary equipment and supplies for the provision of parking enforcement services, including but not limited to safety equipment, chalk, tape measures, and flashlights. 12. Inclement weather The Contractor will follow City of Tigard policy for inclement weather. When the city is officially closed, scheduled enforcement should not proceed. The hours planned for enforcement can be used on administrative tasks related to the contract. SCHEDULE MILESTONES  December 1, 2024: Notice to Proceed and City approval of uniforms, equipment, routes, and schedule.  January 1, 2025 (tentative): Employee permit parking program starts  June 1, 2025: Mid Annual Report due  December 1, 2025: Annual Report due Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 15 | P a g e Parking Ambassador Enforcement Services 32500017 COST/RATE ESTIMATES Parking Ambassador Hourly Wage: $20.00 Annualized Expenses (to be paid in monthly installments) Payroll Year 1 Year 2 Wages - Parking Ambassadors $43,148.41 $43,148.41 Payroll Taxes $5,663.52 $5,663.52 Workers Comp $3,303.72 $3,303.72 Employee Benefits $6,777.35 $6,777.35 Payroll Subtotal $58,893.00 $58,893.00 Operating Expenses Year 1 Year 2 Cell Phone $497.88 $497.88 *General Liability $8,093.64 $8,093.64 *Automobile Insurance $3,000.00 $3,000.00 Citation Paper/Ticket Supplies $1,138.44 $1,138.44 Vehicle Maintenance $3,000.00 $3,000.00 LPR Subscription $400.08 $400.08 VATS Monthly Software Fee $4,200.00 $4,200.00 Monthly Permitting Fee $4,800.00 $4,800.00 Uniforms $300.00 $300.00 Pre-Employment Screening $100.00 $100.00 Payroll Processing $5,200.08 $5,200.08 Base Management Fee $18,000.00 $18,000.00 VATS Configuration (One-Time Fee) $2,500.00 $0 Accounting Fees $1,800.00 $1,800.00 Operating Expenses Subtotal $53,030.12 $53,030.12 Total Annual Expense $111,923.12 $109,423.12 Adjustment of fees will be considered upon written request from Contractor. Approval of a request for rate increases is solely within the City’s discretion and under no circumstances is the City obligated to approve such a request. Rate increases are subject to the following limitations:  No increases will be granted during the initial term of this Agreement;  No more than one increase will be granted annually;  Fee increases may not exceed the West Consumer Price Index, capped at 4%;  Fee increases cannot be retroactive. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 City of Tigard Oregon April 15, 2024 City Center Parking, LLC Peter Sherwill VP, Business Development & Municipal 727.272.0041 peter.sherwill@reimaginedparking.com RFP 2024-17 PARKING AMBASSADOR/ ENFORCEMENT SERVICES Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 2 PROPOSAL CONTENTS 1. TRANSMITTAL PAGE ............................................................................................................ 3 2. FIRM QUALIFICATIONS AND PROJECT TEAM ................................................................... 4 Description of Firm & Background ..................................................................................................... 4 Office Address ................................................................................................................................... 4 Firm’s Resources ................................................................................................................................ 4 Internal Controls ................................................................................................................................ 5 Firm’s Management & Organizational Capabilities ............................................................................ 6 Subcontractors ................................................................................................................................... 6 Key Personnel .................................................................................................................................... 6 3. RELEVANT EXPERIENCE AND REFERENCES ..................................................................... 7 Similar Projects Within the Last 5 Years ............................................................................................. 7 Experience With Municipal Parking Codes, Enforcement, and Adjudication ..................................... 7 References ......................................................................................................................................... 8 4. PROJECT UNDERSTANDING AND APPROACH ................................................................. 8 Approach & Methodology ................................................................................................................. 8 Uniforms........................................................................................................................................... 11 Vehicles ............................................................................................................................................ 11 Technology ...................................................................................................................................... 11 5. COST PROPOSAL ............................................................................................................... 12 APPENDIX 1 – ADDITIONAL CONSIDERATIONS ................................................................. 14 APPENDIX 2 – REQUIRED FORMS ......................................................................................... 15 APPENDIX 3 – KEY PERSONNEL QUALIFICATIONS ............................................................ 18 Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 3 1. TRANSMITTAL PAGE May 15, 2024 Attn: Rosie McGown City of Tigard 13125 SW Hall Blvd. Tigard, OR 97223 Re: RFP 2024-17 | Parking Ambassador / Enforcement Services Dear Rosie , On behalf of City Center Parking, LLC (“CCP”), it is with great pleasure that we present our proposal for parking ambassador and enforcement services for the City of Tigard. Our Portland leadership team and dedicated municipal division are excited about the opportunity to serve as your parking partner. Founded in 1955, City Center Parking has become trusted to operate nearly 100 municipal locations in the United States and Canada. Today, our company is part of the Reimagined Parking family of brands, the world’s leading tech-powered, people-driven parking solutions provider, serving 3400 locations across North America. We are focused solely on providing best-in-class parking services to our clients and their stakeholders. City Center Parking has a team of seasoned industry experts in the Midwest eager to provide service to Tigard. CCP is committed to providing the City and its patrons with top-notch customer service, modern parking enforcement methods, innovative marketing initiatives, and proactive management involvement. Our proposal represents our knowledge, experience, financial capability, and skilled personnel as one of North America's largest municipal parking management firms. We understand that managing parking is a task of utmost importance, prioritizing resident satisfaction and the City’s commitment to serving its stakeholders above all else. Our dedicated municipal division comprises esteemed experts in parking management, certified by the International Parking & Mobility Institute with CAPP accreditation. Additionally, we are an Accredited Parking Organization with Distinction and have aided multiple clients in achieving certification of their facilities. Sincerely, Peter Sherwill Tarek Moussa Vice President, Business Development Chief Revenue Officer, U.S. AUTHORIZED TO SIGN CONTRACTS Tarek Moussa, Chief Revenue Officer, U.S. 307 Seventh Avenue, Suite 301, New York, NY 10001 E: tarek.moussa@reimaginedparking.com PROPOSAL CONTACT/AUTHORIZED TO NEGOTIATE Peter Sherwill, Vice President, Business Development 2911 Grand Avenue, Suite 2A, Coconut Grove, FL 33133 T: 727.272.0041 | E: peter.sherwill@reimaginedparking.com Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 4 2. FIRM QUALIFICATIONS AND PROJECT TEAM Description of Firm & Background Please see the requested information below: • Firm’s legal structure: Partnership – Impark Oregon (GP) LLC & Impark Oregon (LP) LLC • Areas of Expertise: Parking Management; Valet and Shuttle Services; Enforcement; PARCS & Meter Procurement; Event Parking Management; Equipment Servicing; Signage & Wayfinding; Facility Maintenance; Monthly Parking Administration; EV Charging; Consulting; Remote Monitoring; etc. • Length of Time in Business: City Center Parking (“CCP”) has operated as an active parking management company for 69 years. • Number of Employees: Over 8,000 professional employees in the U.S. and Canada. • Other information: Additional information is available upon request. Office Address Please see the address and organizational information below: Firm’s home office address and address of the office that will manage the project: 65 S.W. Yamhill St., Ste 200, Portland, OR 97204. An Impark company, City Center Parking is part of the Reimagined Parking family of nationally recognized brands. Our workforce of 8,000 employees manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually. By every metric, we are the industry leader in parking management, valet shuttle, ground transportation, and parking technology products and services, with a portfolio of high-profile airport, commercial real estate, retail, hospitality, event, healthcare, municipal, and education locations across North America. Firm’s Resources We are experienced in all aspects of parking management and have a wealth of expertise and resources, including the following: • A legal team working to provide the best advice to the branches on all legal matters. • An internal risk management department that liaises directly with our broker and handles claims and preventative risk management issues. • A loss prevention department that reports directly to the board of directors. • A human resources department that is committed to providing quality support services, such as training, succession planning, and employee relations, that align each individual’s career potential with our company’s strategic plan and values. • A marketing group that develops marketing and promotional material to meet the needs of individual facilities. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 5 • A technical services department that analyzes the parking equipment of the parking program and will write an RFP and evaluate responses on behalf of client properties. • Several consultants that can offer advice on revenue generation modeling, pro forma costing of new parking structures, traffic management consulting, etc. • Finance and treasury departments that can provide capital to fund equipment purchases and other improvements to parking facilities. • An in-house signage and graphics company that specializes in garage signage and wayfinding. Internal Controls CCP’s goal is to provide customer service to parking patrons like no other company in the industry. As a leader in service delivery, we encourage all our frontline employees to develop a sense of ownership over our parking operations. We take a great deal of pride in ensuring that our parking facilities are well-maintained and that customers feel cared for and respected. Key to maintaining and improving performance is the ability to measure that performance. Our unwavering dedication to customer service is manifested in our implementation of quality assurance programs, which operate with the utmost efficiency in monitoring customer satisfaction and providing valuable feedback for your parking operation. Our preference is to sit down with the City to discuss KPI metrics and threshold scores within 30 days of starting the contract. • Customer Satisfaction Surveys • Customer & Employee Feedback • Location Audits & Corporate Site Visits • Mystery Shopper Services • Employee Training and Development • Management and Operational Reports • Budget Performance CCP strives to provide every angle and perspective in our reports that best allows our clients to steer their parking programs. The graphic reports contain all the necessary information that illustrates the program’s historical performance while providing a practical expectation for the coming year. Our management reports outline challenges and solutions that allow us to refine the parking operations and ensure continued success. We can provide monthly statistics comparing actual results to those budgeted; variances will receive immediate attention from senior management for corrective action. Additionally, the reports provide a tangible reference tool to help gauge performance. We have always placed considerable emphasis on maintaining our clients’ trust in our ability to secure their revenues, and we are a revenue control leader in the parking industry. Our clients include all levels of government, not-for-profit organizations, institutions, major real estate firms, and REITs, as well as small- and medium-sized real estate businesses. Our sophisticated system of accounting and revenue controls has been developed over more than 60 years of operating parking facilities and has been continually updated to meet the growing demands of our clients and accommodate the parking industry’s many technological advances. Revenue control initiatives include strict policies, division of duties, depositing, receipt & tracking, and credit card processing. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 6 Firm’s Management & Organizational Capabilities Corporate and Management Support We will provide the parking operation with various layers of management and support, including Technology Integration, Accounting, Internal Audit, Human Resources, Training, and Risk Management Departments. Our managers (Regional VPs, SVPs, and SMEs) will be accessible 24/7. Our regional and corporate offices will back our local team. Local Operations Support With our multi-layered management structure throughout the region, you are merely a phone call away from having a member of our senior management team on-site, ready to assist with any and all matters relative to the operations of your parking program. In addition to financial, accounting, auditing, risk management, and human resources support from our corporate office, operating support will be on- site and present, including but not limited to the following capacities: • On-site management personnel are required to deliver a bi-monthly operational review presentation updating appropriate executives on your operation. Successes, challenges, and new strategies are discussed at length. • Our executives will make regular unannounced site visits/inspections. In addition, these executives will work with the local team to develop strategic planning initiatives to present to ownership and the appropriate stakeholders. • Executives and operational support will be available for planning, budgetary, or other meetings where you may need a specialized level of input or experience. • We have developed a manager-in-training program that has identified potential leaders on our team who can be called on to fill gaps that arise. Additionally, we have a base of part-time employees who are only classified as part-time until a full-time position becomes available. Subcontractors No subcontractors will be used to complete the scope of work for this opportunity. Key Personnel CCP’s management structure provides your on-site team with multiple layers of management and executive support. See the proposed team below. Due to the page limitations, we have included additional qualifications and relevant experience of key team members in the Appendix. • Stephane Smith, Assistant Support Services Manager: Stephane has 11 years of experience in the parking industry. She will be responsible for communicating among our enforcement team and ensuring high-quality service and operational standards on-site. Stephane will be the main point of contact for the City; she is based in Portland. • Will Schuh, Regional Supervisor, and Ernest (“Ernie”) Loy, Regional Director: Will and Ernie will serve as regional managers for the City’s parking program. They will support our Tigard enforcement team and conduct site inspections to ensure we are in compliance with the scope of work. Will is based in Springfield. Ernie is based in Portland. • George Schaeffer, Executive Vice President: George provides executive management support for our local operations teams in the Western United States. He has over 20+ years of senior manager/executive experience and is based in Dallas. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 7 • Peter Sherwill, Vice President, Business Development & Laura Lierz, Vice President, Municipal & Education Services: Our SMEs will provide leadership and support for our operating teams in the field who service our government clients. They will work directly with the City and CCP’s on- site team on best practices and assist with parking policies. Laura is based in Colorado. Peter is based in Florida. Our municipal SMEs will touch base with the City quarterly. 3. RELEVANT EXPERIENCE AND REFERENCES Similar Projects Within the Last 5 Years • City of Springfield, Oregon: We have been the parking operator for the City of Springfield since 2015. The operations consist of 6 surface lots and 218 off-street spaces. Responsibilities include customer service center, project management, event parking, enforcement for the entire downtown area, billing and daily deposits, billing and collections, auditing, and annual rate reviews. • City of Tacoma, Washington: We have been the parking operator for the City of Tacoma since 1993. The operations consist of 6 garages, 2 surface lots, 2,200 off-street spaces, 27 off-street multi-space pay stations, and over 165 on-street multi-space pay stations. Responsibilities include customer service center, project management, facility assessment, event parking, enforcement, routine janitorial and equipment maintenance, meter collections, billing, and daily deposits, billing and collections, auditing, and annual rate reviews. • City of Bremerton, Washington: Impark was awarded the City of Bremerton contract in 2011 to manage the City’s on and off-street parking facilities and include parking enforcement responsibilities on city streets and residential parking areas. Our staff oversees operations at 11 facilities comprising three garages and eight surface lots with 1,279 spaces. The City maintains a very customer-oriented approach to collections, and we work hard to partner with them every step of the way. Experience With Municipal Parking Codes, Enforcement, and Adjudication Our deep knowledge and experience in launching and managing similar parking programs coast to coast with exceptional program results give City Center Parking a distinct advantage to facilitate the methods by which we will fulfill the Scope of Work. We have hands‐on experience managing parking operations in the state of Oregon, including enforcing local Municipal Codes. Additionally, our wealth of experience has presented opportunities to partner with cities across North America to consult on developing new Municipal Parking Codes and modifying existing Codes. CCP’s dedicated municipal subject matter experts will be available to the City of Tigard to consult on best practices seen across the country at no additional cost to the City. We are experts in on-street and off-street parking facility management, on-street meter management (collections, maintenance, reconciliation, etc.), ambassadorial parking enforcement, special events, valet, maintenance, citation processing and adjudication, towing, booting, and the application of cutting‐edge technology. City Center Parking has clients operating under several models. One of these includes the issuance of parking citations by our staff and adjudication handled by the City or County court system. A great example of this is our operation with the City of Hartford, CT. Our staff issues parking notices to vehicles in violation and a court date is printed directly on the citation, along with information on how to make Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 8 payment of the fine if the offender does not wish to appear in court to appeal the parking citation. When a court date is confirmed, our staff appears to present photo evidence regarding the circumstances of the parking citation. All fines are collected by the clerk of the court. References CCP has a proven track record and supporting references, which validate our ability to deliver on our operational, financial, and service commitments. Feel free to contact the references listed below for first-hand endorsements on partnering with our parking network. • City of Springfield, Oregon: 225 Fifth Street, Springfield, OR 97477 | Contact: Vahana Horn, Economic Development Officer | T: 541.726.3671 | E: vhorn@springfield-or.gov We have been the parking operator for the City of Springfield since 2015. The operations consist of 6 surface lots and 218 off-street spaces. Responsibilities include customer service center, project management, event parking, enforcement for the entire downtown area, billing and daily deposits, billing and collections, auditing, and annual rate reviews. • City of Tacoma, Washington: 747 Market Street, Tacoma, WA 98402 | Contact: Eric Huseby, Parking Services Manager | T: 253.591.5437 | E: ehuseby@ci.tacoma.wa.us We have been the parking operator for the City of Tacoma since 1993. The operations consist of 6 garages, 2 surface lots, 2,200 off-street spaces, 27 off-street multi-space pay stations, and over 165 on-street multi-space pay stations. Responsibilities include customer service center, project management, facility assessment, event parking, enforcement, routine janitorial and equipment maintenance, meter collections, billing, and daily deposits, billing and collections, auditing, and annual rate reviews. • City of Bremerton, Washington: 345 6th Street, Suite 100, Bremerton, WA 98337 | Contact: Melinda Monroe, Contracts Administrator | T: 360.473.5306 | E: melinda.monroe@ci.bremerton.wa.us Impark was awarded the City of Bremerton contract in 2011 to manage the City’s on and off-street parking facilities and include parking enforcement responsibilities on city streets and residential parking areas. Our staff oversees operations at 11 facilities comprising three garages and eight surface lots with 1,279 spaces. The City maintains a very customer-oriented approach to collections, and we work hard to partner with them every step of the way. 4. PROJECT UNDERSTANDING AND APPROACH Approach & Methodology Project Understanding The City of Tigard is looking for a parking partner who understands the complexities of enforcing municipal parking with dedication, knowledge, experience, innovation, and familiarity with the local area. These attributes are necessary to aid the City in implementing a successful new on-street enforcement program through a 2-year pilot program. As one of North America's largest municipal parking management firms, City Center Parking is well-equipped to guide the City through the expected and unexpected pitfalls as they arise. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 9 By working with CCP, we can tap into our vast local resources within the Portland Metro Area to provide cost-effective services. We believe collaborating with the City on designating priority enforcement routes in Downtown Tigard and the Tigard Triangle will ensure maximum efficiency. Deploying random enforcement of signed areas will provide maximum effect when rolling out the pilot program, creating compliance in many areas and changing the behaviors of parkers not currently in compliance with parking rules and regulations. Our proposal is anchored on CCP’s extensive expertise in launching and managing new municipal parking programs, similar to the enforcement program Tigard aims to implement. The benefits of randomly timed parking enforcement include: • Increased Turnover: By enforcing parking regulations at random intervals, authorities encourage drivers to adhere to time limits and vacate parking spaces promptly. This turnover can benefit businesses by ensuring that parking spaces are available for customers throughout the day. • Deterrence of Abuse: Random enforcement makes it difficult for habitual offenders to predict when they might get away with overstaying parking limits. This uncertainty can deter violations and discourage individuals from monopolizing parking spots for extended periods. • Revenue Generation: Fines collected from parkin violations can contribute significantly to municipal revenue streams. Random enforcement ensures a steady flow of penalties, although the primary objective should always be compliance rather than revenue generation. • Fairness: Random enforcement theoretically treats all drivers equally, regardless of their familiarity with enforcement patterns or their ability to evade penalties through timing their parking violations. This fairness is crucial for maintaining public trust in parking regulations and enforcement authorities. City Center Parking provides parking enforcement and ambassadorial service to multiple clients in the Portland Metro Area and is well-equipped to serve the City of Tigard. We have a fleet of license plate recognition (LPR) equipped vehicles capable of adding randomized routes throughout Downtown Tigard and the Tigard Triangle to the existing coverage area. Staff will patrol the designated routes in LPR-equipped vehicles and on foot to monitor compliance with the parking rules. Our proposed procedure prioritizes customer education and payment compliance over maximizing parking fine revenues. For first-time parking citation recipients, the citation can be voided by reaching out to the parking office and engaging in a brief review of parking policies. This approach has proven highly effective in implementing new parking programs. Methodology for Integration with City Systems Our proprietary enforcement solution, VATS, will integrate into the City's JSI FullCourt Enterprise to facilitate the adjudication of parking citations. To ensure seamless integration, we have requested the technical specifications from both the City and Justice Systems, the software provider for JSI FullCourt. Staffing/Personnel Policies City Center Parking believes in an ongoing Human Resources process. The Training, Development, and education model used by CCP is a progressive model designed to help motivated individuals set a path for their growth and development. Employees are trained through combined efforts from the local and national levels . • Equal Opportunity Employer: City Center Parking is committed to providing equal employment opportunities for all individuals. • Background Checks: CCP conducts background checks on all applicants prior to hire. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 10 • Training: Customized training programs will be conducted with all team members to ensure operational functionality and top-of-the-line customer service. • Employee Benefits: Current benefits for qualified employees include Medical, Dental, Vision, Basic Life, Voluntary Life, Long and Short-Term Disability, 401-K, Paid Time Off, Paid Holidays, and more. • Employee Relations: Our programs and policies foster two-way communication with our employees and recognize those who do outstanding work. CITY OF TIGARD SAMPLE PARKING AMBASSADOR SCHEDULE MON TUE WED THU FRI SAT SUN WK 1 11:00 AM - 3:00 PM 9:00 AM - 1:00 PM OFF 10:00 AM - 2:00 PM 3:00 PM - 7:00 PM 1:00 PM - 5:00 PM OFF WK 2 10:00 AM - 2:00 PM 12:00 PM - 4:00 PM 9:00 AM - 1:00 PM 12:00 PM - 4:00 PM 8:00 AM - 12:00 PM OFF OFF WK 3 2:00 PM - 6:00 PM 8:00 AM - 12:00 PM 1:00 PM - 5:00 PM 9:00 AM - 1:00 PM 2:00 PM - 6:00PM OFF OFF WK 4 OFF 11:00 AM - 3:00 PM 10:00 AM - 2:00 PM 3:00 PM - 7:00 PM 12:00 PM - 4:00 PM 11:00 AM - 3:00 PM OFF Resolving Customer Complaints & Inquiries CCP takes customer complaints and inquiries very seriously and quickly responds to resolve any issues. Our company policy is to respond immediately whenever possible or within 24 hours upon receiving knowledge of a deficiency or complaint. Any operational or personnel-related complaints are directed to the Parking Manager for resolution. If the manager is unable to resolve the issue in a mutually satisfactory manner, the customer will have the option to speak with regional management and, ultimately, the Senior Vice President for final resolution. All complaints and deficiencies are logged and recorded in incident reports. The Parking Manager reviews all entries and confirms that the resolutions implemented followed our company’s policies and procedures or that appropriate exceptions were taken into consideration during the process. The manager will then sign off when the logged entry has been resolved to the customer’s satisfaction. Any areas of concern are noted and reported to our clients. We can include a summary of customer inquiries to the City if requested. Enforcement Supervision We utilize GPS-enabled vehicles and handheld units to hold our Parking Ambassadors accountable for covering their assigned routes in a timely manner. Each Ambassador will carry a handheld device equipped with real -time compliance technology. This device provides officers immediate access to information such as scofflaws, paid parking statuses, and citation histories, enhancing efficiency and accuracy in compliance monitoring. Our compliance initiatives prioritize the issuance of accurate parking citations that can withstand the appeals process. Our management teams consistently monitor the incidence of parking citations issued Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 11 in error both at an individual level and department-wide. Furthermore, we track the percentage of parking citations dismissed through the appeals process. Should we identify an ambassador with a higher-than-average rate of dismissed parking citations, we investigate and provide retraining as needed. Through ongoing monitoring, we uphold the integrity of our programs, emphasizing the quality of our work over the sheer volume of parking citations issued. Uniforms Our standard uniform consists of a clean City Center Parking-branded shirt, reflective vest, black/khaki shorts or pants, black shoes, and a name badge. Uniforms can be customized for each location, subject to client approval. Examples below: We view parking as a critical customer service function for any property type. Whether in uniform or out and/or engaged in customer service activities, CCP personnel should be easily recognizable. Therefore, parking staff must look sharp, be professional, and always be on their best behavior. As representatives of City Center Parking and the City, parking staff shall freely aid the public when called upon or when an obvious situation requires help. Examples include answering questions related to parking policies, providing information on local events, giving directions, helping with disabled vehicles, comforting the sick, hurt, or elderly until help arrives, resolving conflict over a parking ticket, and helping in situations that are obviously deemed necessary. Vehicles City Center Parking’s fleet of low-emission vehicles (LEVs) is well-equipped to provide services to the City of Tigard’s parking enforcement program. We utilize Toyota Yaris LEVs to perform enforcement and parking ambassador services in the Portland Metro Area. Due to their compact size, our parking ambassadors can easily find a safe location to park and complete foot patrol beats if necessary. All employees with driving responsibilities in the scope of their duties must undergo motor vehicle screening upon offer of employment. Additional motor vehicle screenings are conducted each year to ensure all employees continue to meet our insurance requirements. Prior to being allowed to operate company-owned vehicles, all employees are given manager-led training on the operation of the vehicles and their accompanying LPR enforcement systems. Supervisors follow up with a ride-along checklist throughout the term of employment to ensure parking ambassadors are following traffic laws and to appraise employee performance. Technology Proposed Solution Established in 2021, ePermit is City Center’s proprietary permit solution, fully developed in-house to meet the specifications of our seasoned parking industry experts and the needs of our clients. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 12 ePermit is a platform that manages the entitlements of parker groups for organizations and industries with complex parking systems, such as healthcare and educational institutions, municipalities, and corporations with suburban office parks. ePermit surpasses the challenge of managing and approving high volumes of parking applications, providing parking to multiple diverse user groups, and assigning and administering an array of parking entitlements across multiple locations. For example, a municipality may require different parking accommodations for various user groups, including full-time employees, part-time employees, other employees, volunteers, contractors, and elected officials. Individuals belonging to each of these groups must apply for parking and select from available permit options according to their parker group. Parking management administrators then approve or have preset auto approvals to assign parking rights to each applicant. This traditionally complex and cumbersome administrative process is now streamlined by ePermit, which can be accessed through one custom-built portal with three different user experiences. Because ePermit was developed by City Center Parking, it was designed to integrate with all operational technology used to serve clients, including our proprietary citation management system, VATS. The VATS system comes standard with many features designed to make gathering information quick, easy, and accurate. These features include: • Electronic Chalking • Real-Time Data Sharing • Scofflaw Identification • Photo Capture • Ticket Density Heatmap • Link with DMV and Out of State RO’s Data Collection • Integrate with Existing Parking Technologies • Officer GPS Tracking Other Projects / Use Cases City Center Parking currently provides parking enforcement and ambassador services to over 100 locations just in Portland, Vancouver, Hillsboro, and Salem, using the same systems proposed here for the City of Tigard. Integration with JSI FullCourt Enterprise City Center Parking requested technical information on the JSI FullCourt Enterprise system from both the City of Tigard and Justice Systems, the developer of JSI FullCourt Enterprise. These technical specifications were not received prior to submission of this proposal. However, due to VATS being our proprietary parking enforcement system we consulted with our dedicated, in-house technical support and development team to be sure integration would not be a concern. We utilize Open-API to integrate with dozens of non-proprietary systems as required for operational efficiency and as mandated by clients to their own systems, similar to JSI FullCourt Enterprise. 5. COST PROPOSAL • Supervisor Hourly Wage: $22.75 • Parking Ambassador Hourly Wage: $20.00 Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 13 CITY OF TIGARD, OR JUL-24 ANNUALIZED Expenses Payroll Wages - Parking Ambassadors $1,840.00 $22,080.00 Wages - Supervisor $2,093.00 $25,116.00 *Payroll Taxes $471.96 $5,663.52 *Workers Comp $275.31 $3,303.72 *Employee Benefits $564.78 $6,777.35 Payroll Subtotal $5,245.05 $62,940.59 Operating Expenses Cell Phone $41.49 $497.88 *General Liability $674.47 $8,093.64 *Automobile Insurance $250.00 $3,000.00 Citation Paper/Ticket Supplies $94.87 $1,138.44 Vehicle Maintenance $250.00 $3,000.00 LPR Subscription $33.34 $400.08 VATS Monthly Software Fee $350.00 $4,200.00 Monthly Permitting Fee $400.00 $4,800.00 Uniforms $50.00 $600.00 Pre-Employment Screening $200.00 $200.00 Payroll Processing $433.34 $5,200.08 Base Management Fee $1,500.00 $18,000.00 VATS Configuration (One-Time Fee) $2,500.00 $2,500.00 *Accounting Fees $150.00 $1,800.00 Operating Expenses Subtotal $6,927.51 $53,430.12 Total Expense $12,172.56 $116,370.71 Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 14 APPENDIX 1 – ADDITIONAL CONSIDERATIONS City Center Parking has reviewed the RFP in detail and is willing and eager to enter into an agreement with the City of Tigard. In the interest of transparency, we would like to review a few items in the contract with you as we believe minor edits would benefit both parties. To this end, we respectfully request the opportunity to address these provisions upon award. B. Commercial Automobile Insurance: Contractor must also obtain, at Contractor’s expense, and keep in effect during the term of the contract, Commercial Automobile Liability coverage including coverage for all owned, hired, and non-owned vehicles on an “occurrence” form. The Combined Single Limit per occurrence may not be less than of $2,000,000. If Contractor uses a personally-owned vehicle for business use under this contract, the Contractor will obtain, at Contractor’s expense, and keep in effect during the term of the contract, business automobile liability coverage for all owned vehicles on an “occurrence” form. The Combined Single Limit per occurrence may not be less than of $2,000,000. C. Workers’ Compensation Insurance: The Contractor, its subcontractors, if any, and all employers providing work, labor, or materials under this Contract that are subject employers under the Oregon Workers' Compensation Law must comply with ORS 656.017, which requires them to provide workers' compensation coverage that satisfies Oregon law for all their subject workers. Out-of-state employers must provide Oregon workers' compensation coverage for their workers who work at a single location within Oregon for more than 30 days in a calendar year. Contractors who perform work without the assistance or labor of any employee need not obtain workers’ compensation coverage. All non exempt employers must provide Employer's Liability Insurance with coverage limits of not less than $1,000,000 each accident. D. Additional Insured Provision: All required insurance policies, other than Workers’ Compensation and Professional Liability, must name include the City its officers, employees, agents, and representatives as additional insureds with respect to this Agreement. I. Cross-Liability Clause: At the discretion of the City, a copy of each insurance policy, certified as a true copy by an authorized representative of the issuing insurance company, may be required to be forwarded to the above address. Comment: We do not provide copies of our insurance policies to clients. A COI will be provided with the required policies and limits mutually agreed upon. Such policies or certificates must be delivered prior to commencement of the work. The procuring of such required insurance will not be construed to limit Contractor’s liability hereunder. Notwithstanding said insurance, Contractor is obligated for the total amount of any damage, injury, or loss caused by negligence or neglect connected with this Agreement. Mutual Risk Language: We propose that the contract include a mutual liability cap and a mutual waiver of consequential damages. In addition, we propose that language be included that confirms that Contractor will not be liable for claims or damages to the extent arising from the acts or omissions of employees, contractors or agents of the City or third parties. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 15 APPENDIX 2 – REQUIRED FORMS Please see the requested forms/attachments on the following pages: • Attachment A Proposal Certifications • Attachment B Proposal Form Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 16 Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 17 Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 18 APPENDIX 3 – KEY PERSONNEL QUALIFICATIONS Our local management team understands the power of partnership and knows that our clients appreciate City Center Parking’s proactive approach and superior knowledge of the local market and all parking-related facilities and services. Below, we have included biographies and relevant experience of key team members assigned to oversee the City of Tigard’s parking program. Stephane Smith Assistant Support Services Manager Stephane Smith is an accomplished professional with an impressive tenure of 11 years at the company. Currently serving as the Assistant Support Services Manager, Stephane's career trajectory is a testament to her resilience and commitment to continuous improvement. Starting as an overnight cashier, Stephane's determination to overcome challenges, including a significant injury that could have sidelined her career and her eagerness to learn, propelled her to explore new opportunities within the company. Stephane transitioned into her current position in December 2021, marking a well-deserved promotion. In this role, she assists our local operations teams navigate regulatory guidelines and ensure compliance with parking permits and patrol operations. Stephane's collaborative efforts with city regulatory administration representatives underscore her commitment to excellence and community engagement, making her a valuable asset to both CCP and the Portland community. She will be responsible for communications among our enforcement team and ensuring high-quality service and operational standards on-site. Will Schuh Regional Supervisor Will Schuh joined the REEF team in 2016 after leaving the Marine Corps, where he served as a Military Policeman and Traffic Manager. During his 13 years as an MP, Will helped plan and execute parking plans for major special events on multiple bases where he was stationed, including the Marine Corps Air Station (MCAS) Cherry Point Air Show, Marine Corps Recruit Depot (MCRD) graduation ceremonies and San Diego Rock ‘n’ Roll Marathon, to name a few. Will began as a Parking Ambassador and was promoted to Locations Manager in 2020 for the Springfield/Eugene area. A very hands-on manager, Will consistently works closely with our clients to ensure the operations run smoothly and communication with the client is open and clear. Ernest Loy, CPP Regional Director Ernest Loy (“Ernie”) joined City Center Parking in 2014 after a 30+ year career in law enforcement and private security. Ernie first served as the Support Services Manager responsible for meter operations, maintenance, and parking enforcement. He also assumed responsibility for a portfolio of 42 parking accounts in 2016. In 2020, Ernie transitioned from parking to the new REEF Security Solutions vertical, where he served as the Portland branch manager until August of 2022 when he was promoted to Regional Director overseeing both the parking and security operations. Ernie is a Certified Parking Professional (CPP) and is a graduate of the University of Maryland University College. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 CITY OF TIGARD | RFP 2024-17 PARKING AMBASSADOR / ENFORCEMENT SERVICES 19 George Schaeffer, CPP Executive Vice President George Schaeffer oversees our operations within the Western United States. Before joining our team, George spent 20 years as an executive in the security services industry. By applying his experience leading teams and developing effective service strategies, he provides reliable and superior customer service to our internal and external customers. George is a Certified Parking Professional and a National Parking Association and BOMA International member. Peter Sherwill Vice President – Business Development/Municipal Peter Sherwill has over 20 years of parking industry experience in both the public and private sectors, encompassing operations and business development. His career has primarily entailed overseeing municipal contracts with private operators in Denver, Sacramento, and Tampa, and he has held municipal leadership roles with the City of Denver and the University of Colorado. His top skills are Change Management, Client Relations, and P&L Management. Peter enjoys learning about new technology in the parking industry and evolving operations to the next level through implementation. Before joining our company in 2024, Peter oversaw a business portfolio as General Manager of Florida for a competitor, with operations including a municipal contract with the City of Fort Myers, FL. He was also responsible for business development throughout the Southeast. Peter is actively involved with the International Parking & Mobility Institute (IPMI) and Florida Parking and Transportation Association, hosting FPTA’s Annual Conference in December 2023. Laura Lierz, CAPP Vice President – Municipal & Education Laura Lierz, CAPP, joined the firm in 2019 as Vice President of our dedicated Municipal and Educational Parking Division, which exclusively serves public-sector clients. Laura has nearly 30 years of experience in the parking industry, holding roles in a variety of professional capacities. Laura began her career as an event attendant at the University of Colorado Boulder. She went on to manage Events and Enforcement, special projects, summer conference sales, and support the parking management system. She transitioned to the private sector, spending 20 years at T2 Systems in multiple roles, including support, account management, business development, and operations. Laura developed and managed the lead generation and product consultant teams. Shifting to Cale America in 2015, she was responsible for account management and business development. Laura is a founding member of NWPA (now known as PIPTA) and currently serves as PIPTA Chair. Laura has a passion for parking and has presented on a range of topics at IPMI, State and Regional Associations. Laura will play a key role in leading the onboarding of the parking operation as she has a specialization in large, complex operations. Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11 5. COST PROPOSAL • Parking Ambassador Hourly Wage: $20.00 CITY OF TIGARD, OR JUL-24 ANNUALIZED Expenses Payroll Wages - Parking Ambassadors $3,680.00 $43,148.41 *Payroll Taxes $471.96 $5,663.52 *Workers Comp $275.31 $3,303.72 *Employee Benefits $564.78 $6,777.35 Payroll Subtotal $4,992.05 $58,893.00 Operating Expenses Cell Phone $41.49 $497.88 *General Liability $674.47 $8,093.64 *Automobile Insurance $250.00 $3,000.00 Citation Paper/Ticket Supplies $94.87 $1,138.44 Vehicle Maintenance $250.00 $3,000.00 LPR Subscription $33.34 $400.08 VATS Monthly Software Fee $350.00 $4,200.00 Monthly Permitting Fee $400.00 $4,800.00 Uniforms $25.00 $300.00 Pre-Employment Screening $100.00 $100.00 Payroll Processing $433.34 $5,200.08 Base Management Fee $1,500.00 $18,000.00 VATS Configuration (One-Time Fee) $2,500.00 $2,500.00 *Accounting Fees $150.00 $1,800.00 Operating Expenses Subtotal $6,802.51 $53,030.12 Total Expense $11,794.56 $111,923.12 - Revised 06/27/2024 Docusign Envelope ID: C9D6BDF5-4097-45CF-8ABD-6665ACC93E11