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07/08/2020 - PacketTRANSPORTATION ADVISORY COMMITTEE AGENDA City of Tigard | 13125 SW Hall Blvd., Tigard, OR 97223 | 503-639-4171 | www.tigard-or.gov | Page 1 of 1 City of Tigard Transportation Advisory Committee Agenda MEETING DATE/TIME: July 8th, 2020 – 6:00 to 8:00 p.m. MEETING LOCATION: Members Remote via MS Teams Public – (971) 256-0577, PIN = 13125# 1. CALL TO ORDER Ruth 6:00 2. INTRODUCTIONS Ruth 6:02 3. CONSIDER MINUTES Ruth 6:05 4. PUBLIC COMMENT Ruth 6:10 5. STREETS FOR PEOPLE PILOT Dave 6:15 6. MAIN STREET GREEN STREET II Christy 6:20 7. TTAC SELF-GUIDED PROJECT TOUR Dave 6:40 8. COMMUNITY REQUESTS AND POLICIES Tegan 6:50 9. INFORMATION SHARING All 7:50 10. ADJOURNMENT Ruth 8:00 Supporting materials attached: June 3, 2020 Meeting Minutes Page 1 of 2 CITY OF TIGARD TIGARD TRANSPORTATION ADVISORY COMMITTEE Meeting Minutes July 8, 2020 Members Present: Carine Arendes, George Brandt, Alan Eckert, Carl Fisher, Ruth Harshfield (Chair), Richard Keast (Vice Chair), and Lindsey Wise. Members Absent: Candi Cornils, Ben Gooley, Serge Killingsworth (alternate), Holly Koontz, Lonnie Martinez, and Sarah Serata (alternate). Staff Present: Sr. Transportation Planner Dave Roth, Project Coordinator Christy Zelmer, Sr. Project Engineer Tegan Enloe, P.E., and Sr. Administrative Specialist Joe Patton. Others Present: TTAC Alternate Council Liaison John Goodhouse. 1. CALL TO ORDER Chair Harshfield called the meeting to order at 6:00 pm. The meeting was held remotely using MS Teams with a call-in number provided for the public. 2. INTRODUCTIONS 3. CONSIDER MINUTES The June 3, 2020 meeting Minutes were unanimously approved. 4. PUBLIC COMMENT – None. 5. STREETS FOR PEOPLE PILOT The project launched June 26. A Metro grant is available that would allow the expansion of the project to other areas, but money from the budget would also be required. Public input and school access will help guide where the program can be expanded to. 6. MAIN STREET GREEN STREET II Christy shared the Main Street Green Street Phase 2 preliminary concept plan. Due to the pandemic, the plan has been delayed as property/business owner and public feedback is needed before the plan can move forward. The Tigard Downtown Alliance was contacted regarding continuing the glass globes on the north end as well as the potential to have a concrete base installed for rotating artwork. Breaking ground was pushed back to the spring of 2021 with construction lasting approximately one year with a moratorium during the holiday season. 7. TTAC SELF-GUIDED PROJECT TOUR Due to the pandemic, a self-guided tour will be designed in lieu of the guided tour. Staff will compile a list of places and Richard will create the information sheet. The Tigard Street bridge design is scheduled in the CIP for design in 2021 with construction in 2022-2023. The North Dakota Street bridge is an ODOT project and is in design phase. TIGARD TRANSPORTATION ADVISORY COMMITTEE July 8, 2020 Page 2 of 2 8. COMMUNITY REQUESTS AND POLICIES Tegan gave a presentation and discussed how traffic related requests are received and the current process for addressing them. Thirty to sixty requests are received each month with over half involving abandoned vehicles, which the police address. Some requests require a large amount of time to research. Since there are limited staff resources, those not involving an immediate danger often fall into the backlog until they can be addressed. Requests are received via online, email, phone calls, in person, and directly to Council. With so many sources for requests a more equitable and standardized process is needed to better track and address them. TTAC and public feedback will help guide the new process to be implemented. 9. INFORMATION SHARING A. The 121st (between Whistler’s Loop and Tippit Place) is in final design and construction is scheduled to start next year. It will include both sidewalks and bike lanes. There are also marked crosswalks planned at Fonner and Howard. B. The Southwest Corridor (SWC) project is moving forward. The Metro T2020 funding package will be voted on this fall which will help fund the local match. If the measure does not pass there may still be other options to cover the local funding. C. The funding for adding pedestrian and bicyclist access to the SWC Hwy 217 bridge crossing is yet to be decided but there are some funding sources are available as well as urban renewal dollars as required. 10. ADJOURNMENT The meeting adjourned at 8:10 p.m. Joe Patton, TTAC Meeting Secretary Ruth Harshfield, Chair SCALE: 1"=20' 0 4020SW COMMERC IAL ST . SW MAIN ST.SW COMMERCIAL ST.Learn more at: www.tigard-or.gov/mainstreet 2PHASE Andy Newbury, P.E. Senior Project Engineer OFFICE 503.718.2472 |CELL 503.367.9147 andrewn@tigard-or.gov PREPARED BY: CONCEPT PLAN LEGEND SCALE: 1"=20' 0 2010 Landscape/Planter Area SCALE: 1"=20' 0 2010 Bus Stop SCALE: 1"=20' 0 2010 Concrete Flashing Pedestrian X-ing PARKING COUNTS 43 Proposed Parking Spaces 44 Existing Parking Spaces City of Tigard Respect and Care | Do the Right Thing | Get it DoneCity of Tigard Respect and Care | Do the Right Thing | Get it Done Community Member Request Process City of Tigard Overarching Goals What do we hope to achieve? •Develop best practices for documenting and tracking complaints •Establish policies to create uniform responses •Create process for prioritizing responses and implementation •Identify goals for time spent and complaints resolved •Better position for inclusion in capital projects and grants City of Tigard How Will We Get There •Review current process •Develop consistent responses •Create and implement a policy •Prioritize resources •Discussing approaches with stakeholders (TST, TTAC) City of Tigard Review of Current Process Requests are received via: •City website •Phone calls •Emails •Permit counter walk-ins Having several sources of origin for requests creates difficulty tracking outstanding issues. Often, multiple departments/staff may receive the same complaint. * Green is completed, yellow in process, and red is no response City of Tigard Review of Current Process •Staff scan each complaint as they come in via various sources •Ones with larger risk to public safety are immediately responded to •Ones that have clear responses (i.e. this is or is not allowed) are responded to next •Ones that do not pose an eminent threat and require more time to prioritize or evaluate are reviewed as time allows City of Tigard Review of Current Process The online concern portal was first opened in 2017. Since then, staff have seen a large influx of community members requests to investigate issues. 20172018201950 * Online request only. Includes abandoned vehicles 2020Online Community Member Complaints -Monthly City of Tigard Review of Current Process •The data shows a large trend of increase in number of requests. •Engineering and Public Works staff are seeking ways to streamline responses, add efficiencies, and create process transparency. •Current staff are unable to keep up with influx of requests and maintain existing workloads. •Does not include additional requests received by phone, email, counter, etc. 2017 2018 2019 2020 * This chart includes abandoned vehicle requests Online Community Member Complaints -Annual 1 yr1 yr1 yr¼ yr City of Tigard Review of Current Process •Half of all requests are abandoned vehicle related. •This chart represents the remaining requests that go to Engineering/Public Works. •Chart ONLY includes online requests (not counter, phone, and email) Other Ped/Bike Parking Speeding Signals Traffic Ops * Other category includes a majority of behavioral items for coordination with PD City of Tigard Current Staff Resources Staff currently responds to as many complaints as time allows. A single complaint can often involve multiple departments working together to find a solution, and multiple operations staff in the field for installations. Based on our current estimates: •Staff are able to respond to approximately 40% of received requests each year •Engineering spend approximately 0.5 FTE annually (paid) plus 0.25-0.5 FTE volunteer work •Additional support from Public Works Operations as needed for implementation City of Tigard Why Review the Current Process? Staff are overwhelmed by the quantity of complaints and “squeaky wheel” syndrome that results from lack of official process. Staff seek to update the current response process to enable the following: •Clarity and transparency on City responses and policies •Improved response times •Consistent answers/approaches •Ease of informing the CIP process •Ease of filtering/searching for grant opportunities •Appropriate resource allocation (staff time/materials) •Equity considerations City of Tigard Proposed Filtering System Staff propose the following prioritization system to allow the highest need requests to be served first: City of Tigard Proposed Policy Items To streamline requests and create guidelines for consistent responses, staff are proposing establishing policy around the following topics: •Parking •Speeding and speed management (Traffic Calming) •Enhanced crosswalks •Sidewalk and bike lane infill prioritization City of Tigard What’s the Plan Moving Forward •Discussion with TST •Get input from TTAC and Council •Develop Operational Policies •Prepare fact sheets and FAQs for website •Improve tracking •Regular reporting City of Tigard Communication Plan How best to communicate and share information: •Development of policies and procedures •Communication with stakeholders, including Council •Responses to complaint originator •Performance metrics City of Tigard Questions?