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Tigard Police Annual Report - 2003 CityTigardof .,„ Tigard Police Department Annual Report 2003 Tigard Police Department Annual Report 2004 Page 1 of 28 Table of Contents Letter from the Chief of Police 3 Mission, Vision, Goals and Core Values 4 Year in Review 5 Organizational Chart 6 Administration 7 Operations Division 15 Support Division 17 Personnel Activity 20 Crime Statistics (not yet available) Closing 22 Tigard Police Department Annual Report 2004 Page 2 of 28 Dear Reader, 2003 was my first year as Chief of the Tigard Police Department. I am pleased to provide a summary of the activities and events that shaped our year. The Tigard Police serve a vibrant growing suburban community with a burgeoning daytime population of close to 100,000, more than double the resident population of 45,200. The Tigard Police Department is the 13th largest law enforcement agency in the State of Oregon and is one of the largest City of Tigard departments, with a budget of$7 million dollars and a total of 73 full-time employees. Much of what occurs within a police department is not visible to the public or even to other City departments, therefore it is our hope this report will provide you with a glimpse of the tremendous efforts of our staff and the resulting progress made during the past year. When I signed on as Chief, I committed myself to furthering the existing community policing philosophy. We must continue to emphasize the importance of the police and community working together to solve and prevent problems. 2003 was a busy year. The first months were spent orienting myself to the existing policies and procedures, identifying the strengths of my staff, and beginning to plan for the needs of the future. The first major changes came with the promotion of an Assistant Chief, followed by the creation of mission, vision, goals, and core value statements. These statements are important to me as they represent the combined efforts of our entire department, and provide the framework in which we will pursue our public safety efforts. We also completed the accreditation process initiated by former Chief Goodpaster, receiving our formal accreditation from the Oregon Accreditation Alliance, followed by national recognition from CALEA (Commission on Accreditation of Law Enforcement Agencies). Even as I provide this summary on the events of the past year, the members of the Tigard Police Department are working to establish goals for a safe and productive 2004. I hope you find this a useful and informative report. Very truly yours, Chief William Dickinson Tigard Police Department Annual Report 2004 Page 3 of 28 As Yogi Berra once said, "If you don't know where you are going, you'll end up someplace else". I think this was Yogi's way of demonstrating the impact of a lack of vision which typically results in poor focus, little coordination, and haphazard planning. Every member of the Police Department must be able to personalize the Department's mission, vision and goals in order to take ownership of them. With this thought in mind, PD personnel were encouraged to participate in the development of a revised mission statement for the Depai lment. I am pleased to present the mission, vision, goals and core value statements created with the full participation of the Department. MISSION The mission of the Tigard Police Department is to create the highest level of livability possible by working with our citizens to preserve and protect life, liberty and property. VISION Partnering with citizens and other city departments Developing well-trained, ethical and accountable employees Earning public trust and confidence through our actions and values GOALS To reduce crime and fear of crime To assist the City of Tigard in the accomplishment of municipal goals and objectives To enhance the safety and security of Tigard's residents, visitors and businesses To preserve constitutional and civil rights and foster good citizenship in our youth CORE VALUES Attitude Leadership Integrity Service Teamwork Tigard Police Department Annual Report 2004 Page 4 of 28 JANUARY Chief Goodpaster works with City Manager Monahan and Human Resources to select a replacement Chief of Police. FEBRUARY Bill Dickinson is hired as the city's seventh Chief of Police. Dennis Dirren is the February City of Tigard Employee of the Month! Tigard was the second city in Oregon and the only city in the metropolitan area to receive state accreditation from the Oregon Accreditation Alliance. MARCH Cityscape runs Fraud Prevention Article and announces Tigard Safety Town Registration. Tigard Safety Town is a nine-day class where children learned about bicycle, pedestrian, home, fire, electrical, and personal safety. APRIL Tigard PD receives its initial Oregon State Accreditation on April 8, 2003. MAY Captain Alan Orr is promoted to the newly established Assistant Chief of Police position. JUNE Jim Wolf is Employee of the Month! The Patrol Division is involved in special preparation for Tigard High School Graduation Night, the City Councilors go several Ride-Alongs, and Patrol conducts community policing projects involving Main Street transients and street racers at 110th/Garde. Tigard Police produce a half hour television show called PUBLIC SAFETY TIPS which is shown on TVTV government channels 21, 23, 28, and 30. The program airs 13 times during the month of June. Extra patrol assigned for Club Xenon opening. JULY The Police Department is a prominent fixture at the 4th of July parade and big Fireworks Celebration at Tigard High School and Cook Park. Community Policing efforts address a skateboarding problem at Howard Johnson's and Carrows, and conduct a juvenile sweep. Bonita Villa and Royalty Parkway disturbance and transient problems are also targeted. AUGUST The collaborative effort to establish Mission, Vision, Goals, and Core Values is completed. Tigard Police conduct a multi-day fund raising effort in collaboration with Haggen's Foods and Zenner Meats to raise several thousand dollars for the Tigard Police Summer Youth Camps. Tigard Police Department Annual Report 2004 Page 5 of 28 SEPTEMBER TPD sponsors a STREET CRIMES PROGRAM whose instructors are nationally recognized experts in many areas of police work. OCTOBER Officer Sheryl Hurias offers two self-defense classes for women, called "Take Charge!" The Take Charge self-defense class teaches skills to help women defend against sexual assault. The physical techniques taught in the course are designed with a woman's natural strength and ability in mind. Class activities and discussions are designed to help women identify their risks, evaluate their strengths and explore their options for dealing with the threat of sexual violence. All proceeds go to the Tigard Youth Association (DARE, GREAT, Summer Camps and other positive activities for kids). NOVEMBER Our officers respond to a violent home invasion robbery in which masked men broke into a home in the 8800 block of SW Spruce St. and shot one of two people inside. The investigation is continues. Chief represents Tigard PD at the Hindu temple opening. DECEMBER Tigard Officers respond to a second home invasion robbery and Detectives identify a common link between the two robberies. This connection provides a break in similar robberies in other cities and creates a multi jurisdictional approach to the investigation. TPD recommends, and the City Council approves the removal of a detective from the FBI Task Force and enters into a new agreement to assign that position to the Regional Organized Crime and Narcotics (ROCN) Task Force in Portland. This allows TPD to continue to work high level narcotics investigations as before, but with more resources and at less cost to the City. Tigard Police Department Annual Report 2004 Page 6 of 28 ,64 Our organization chart follows, but should be viewed with a few facts in mind. I supervise the Reccrds and Property Evidence Section of the Services Division while Police Lieutenant Rick Rhodes and Training and Accreditation Manager Dennis Dirren report directly to Assistant Chief Orr. During my tenure as Chief we have operated without a captain in the Serivces Division. This represents a reduction of 33% in my upper level command staff. Tigard Police Department Annual Report 2004 Page 7 of 28 Tigard Police Department Annual Report 2004 Page 8 of 28 REORGANIZATION One of the first changes I made upon assuming the position of Chief of Police was to recognize the expertise and value of then Captain Alan Orr by promoting him to Assistant Chief. This promotion involved the upgrading of an existing Captain position, which more clearly defines the position as being the second in command. In order for Assistant Chief Orr and I to implement the vision we have for the Department we must have crucial crime analysis information. With this in mind, Brenda Abbott's position was relocated to the PD and now reports to Assistant Chief Orr as part of the PD, instead of Network Services. ADMINISTRATIVE ACTIVITY • Mall Expansion TPD continued to respond to the needs of the community by working closely during the past year with Washington Square Mall personnel to coordinate the upcoming Mall Expansion of approximately 150,000 additional square feet. • Five Year Plan Assistant Chief Orr and I made considerable progress on our five year plan. Many aspects of law enforcement demand careful long range planning. We need to effectively plan for the expected population growth within the current city boundaries during this five year period. The average start-up time for law enforcement personnel is an astounding 11 months! This covers the period between the actual position posting and officer being fully deployed and functioning independently on the street. Given this dynamic and the many and varied skills the position demands, long range planning for our staffing needs is also of the utmost importance. • Replacement Mobile Data Computers Future federal security requirements involving the transmission of law enforcement data require us to replace our existing Patrol mobile data terminals with mobile data computers. Much research will be involved in this expenditure— it involves over $250,000 dollars and very complex technology from multiple platforms. This project will receive attention from many members of the administrative team as well as supervisors and patrol officers. • Gun Safes The City of Tigard is interested in the welfare and safety of their Officers and family members. To this end, gun safes were made available to all officers so that they can store their handguns and ammunition in a safe manner. Tigard Police Department Annual Report 2004 Page 9 of 28 • Automated Emergency Defibrillators (AEDs) Thus far, we have deployed five AEDs and have obtained grant funding to purchase at least four more in 2004. While this quantity certainly does not allow us to equip every car, we are working toward that goal. Sergeant Boothby coordinates the AED program. • Regional Activities Several members of our administrative staff and several supervisors commit a considerable amount of time to participation with the Washington County Communications Agency (WCCCA), our primary 911 dispatch center, serving on committees, reviewing proposals, preparing standards, reviewing new technology, etc. Assistant Chief Orr, Lieutenant DeVeny, Sergeant Rienche, Officer Dirren, and Brenda Abbott all served on WCCCA committees during the past year. As Chief I was elected to the position of Vice Chair of the Washington County Law Enforcement Council in 2003. This appointment will provide me with a unique opportunity to ensure that the goals and values of both Tigard PD and the City of Tigard are well represented on this council. • Resolution of Nextel Communication Problems All of the Patrol Division participated in working with Washington County Consolidated Communications Agency personnel to effectively resolve the communication problem that existed because of interference on our radio bandwidth caused by Nextel Communication towers. • Spanish Class The PD sponsored a City-wide Spanish class in an effort to improve our ability to communicate with our relatively large non-English speaking population. • Community Events Part of my process in getting to know the community included four open public meetings where we reviewed the statistics and then asked the public for their input and direction. What follows is a summary of the comments heard at these meetings: Things The Public Likes: 1. We are one of the most visible police departments in the area. We are very frequently seen "doing work", particularly in the business districts and on arterials. 2. They liked the physical appearance and attractiveness of our Tigard Police Cars. They are unique but clearly identifiable. 3. They like the new radar speed reader board at Tigard High School and would like to see more at the other schools. 4. There is a feeling that the number of transients wandering the city has been reduced. It feels safer. Tigard Police Department Annual Report 2004 Page 10 of 28 5. Peer court is extremely popular and a well thought-of program. They would like it to be more available to other kids (supply does not meet demand at this time). 6. Our police service is more personalized than in big cities like Portland. Things The Public Wants: 1. We received three different comments desiring higher visibility, i.e., they'd like to see as much neighborhood visibility as there is arterial visibility. 2. They would like to see improved and/or enhanced red light violator enforcement (but are not interested in having photo red light enforcement). 3. There was a request for bicycle patrols so that officers are more approachable by citizens. They also felt that it was a visibility enhancement. 4. Stay tough on drugs! 5. Keep the police budget intact. It is an essential service. 6. Would like to see more noise nuisance enforcement. Comments included amplified music in neighborhoods during the summer months and loud thumping music from passing vehicles. 7. There were several comments regarding abandoned vehicles. The citizens don't understand the difference between private property and public property complaints. To them, it is one problem, but confusing for them because we handle these problems in two different departments (code enforcement and PD). To avoid runaround, they would like both police and code enforcement to be more helpful in educating citizens on how to resolve their complaints. 8. Another citizen asked us to do anything we can to maintain and increase police visibility in the city. 9. There was an expression of concern regarding skateboarders. 10. More traffic enforcement, especially in the residential neighborhoods. 11. Would like to see officers take the time to fully explain their actions, i.e., do a satisfaction check with the citizens before they leave a call. 12. Improve communications through use of website and Cityscape newsletter. Citizens want to know what is going on. • Procedural Changes Along with all well-run law enforcement agencies, we continually review our procedures and policies in order to adjust to staffing changes, incorporate new equipment and/or technology, to comply with accreditation requirements, or to improve on existing processes. Approximately twenty of the some sixty policies/procedures were modified. All changes to policies and procedures are distributed to our staff and reviewed by supervisors during regular meetings with personnel. • Hiring Process and Training Program Changes Due to the ever increasing complexity of a police officer's duties, a revision of our existing Field Training and Evaluation Program (FTEP) was instituted. This revision affected all basic components of the FTEP. In addition to increasing the number of job dimensions being taught, the program, coordinated by Lieutenant Deveny, was redesigned to shorten the "coaching ride," while the "solo"period of supervision was extended to better monitor the probationary Officer's independent performance. Tigard Police Department Annual Report 2004 Page 11 of 28 • Monthly Patrol Staff Meeting Is Revamped Participation in the monthly Management Team meeting was expanded to include a Tigard Patrol Officer Association (TPOA) representative (Officer Greg Pickering), the Crime Analyst (Brenda Abbott), and the Training/Grants Program Coordinator(Dennis Dirren). • Volunteers Jean Almond and Deanna Carlson were a tremendous help to the Department during 2003. Jean Almond regularly donates twenty hours of her time to the PD and works diligently in support of both our Executive Assistant and our Public Information Officer. Our Reserve Officer Program, under the continued leadership of Reserve Lieutenant Tom Freeland, provided the citizens of Tigard hundreds of hours of public service. ASSISTANT CHIEF ORR The Assistant Chief assists me greatly in the overall management of the Department. This past year Assistant Chief Orr was very much involved in introducing me to the Department, its culture and history, as well as orienting supervisors to my management style and goals. In addition to his role as Assistant Chief, he commands the Operations Division and part of the Services Division. Assistant Chief Orr's areas of responsibility include but are not limited to, the day-to-day administration of Patrol, Detectives, School Resource Officers, the Youth Service Officer, and coordination of the training, grant, and crime analyst functions in the Department. Despite our shortage of command staff, we have managed to make significant changes in the administration and leadership of the Department as this report outlines. In addition, we have dealt with several major internal issues which have consumed a great deal of our time and effort. Assistant Chief Orr also played a large role in communicating and implementing our newly defined mission, vision, goals, and core values. Much of this work is not quantifiable or easily captured in a report of this nature, but it is nonetheless very valuable, and is a notable component of progress made during the past year. EXECUTIVE ASSISTANT The administrative areas of the PD would most likely grind to a halt were it not for the efforts of Executive Assistant Ellen Fox. I've learned during the past year that Ellen has a job of incomprehensible scope! Not only did she make the transition for me much easier than it would have been without her expertise and thorough understanding of department functions, she adjusted to the work habits of a new boss with what I now recognize as her standard efficiency, good judgment, grace, maturity and ease. Tigard Police Department Annual Report 2004 Page 12 of 28 The demands of a 24/7 operation make inter-departmental communication a challenging task. In 2003 we added new programs, policies, and procedures involving our administrative staff and Ellen did a terrific job of facilitating communication in these areas. The assistance Ellen provided to me this year with regard to my new responsibilities and juggling my complex calendar was invaluable. This year saw an increase in the level of scrutiny applied to our internal affairs. Ellen is responsible for the time-consuming transcription of interview tapes and handling all the paperwork involved. She assumed the additional workload with her usual efficiency. The hiring process in law enforcement involves many factors not present in the other fields and Ellen continues to manage all aspects of our personnel related events. She prepares, distributes, processes, and stores all the paperwork involved, and this year began additional personnel data tracking which assures we maintain our accreditation compliance. IRS regulations concerning reimbursements were modified during 2003 and implementing these new policies was time consuming for Ellen as she handled petty cash, bills, credit card and procurement card reconciliation,paying invoices, etc. • Alarms Coordination The City ordinances regarding alarms were modified this year with Ellen coordinating this process. Some 2400 alarm permits were processed-- each of which involve a minimum of two letters per year. Ellen also assisted greatly with the conversion of the complex alarms database; she has a thorough understanding of all the nuances involved in this time intensive area. CRIME ANALYST Assistant Chief On and I rely on crime analysis information on a daily basis to effectively manage the Department. What follows is a summary of a few of the crime analysis projects completed during 2003. • Workload and Overtime Analysis Analysis performed during mid-2003 displayed our workload distributed by hour, day of week, shift, call type, and call disposition (outcome of the call). This data was used to determine if we were scheduling the most officers to work during the busiest times. This analysis confirmed our resources are presently deployed in the most efficient and effective manner possible. • Systems Infrastructure Modifications TPD made a considerably investment in programming time during the past five years and the positive consequence is that the Department makes use of some forty distinct databases to aid with all types of law enforcement activity — everything from managing the complex alarm permits and false alarms process administered by the Chief's Office to tracking individuals who are on parole and reside in Tigard. The downside of this investment concerns the FTE required to Tigard Police Department Annual Report 2004 Page 13 of 28 maintain and support these databases. In order to minimize database management time, a comprehensive database backend consolidation was performed by Brenda Abbott, our Crime Analyst. • Traffic Analysis An extensive review and analysis of traffic accidents, citations, and trends provided the new administrative staff an introduction to the dynamics of traffic in Tigard and to the current and historical approaches to traffic management. • Bull Mountain Annexation The possibility of the annexation of Bull Mountain initiated a thorough analysis of calls for service responded to in the Bull Mountain area. The analysis results were the basis for information presented at community meetings on the topic. Among the most significant findings -- when Tigard Officers respond to calls within the Bull Mountain area, they arrive at the scene approximately 8 minutes more quickly than Washington County Sheriffs Office personnel. PUBLIC INFORMATION OFFICER A necessary component of community policing is that citizens see police not as strangers who come when called, but as allies who share the community's concern for the safety and well being of our citizens. Law enforcement professionals agree that if the community possesses a better understanding of how their police department operates, it ultimately achieves a better understanding between the citizens and their police. One such method the police use to accomplish this goal is the "Citizens Police Academy." The academy allows citizens in the community to observe, learn, and become knowledgeable in all aspects of law enforcement. Jim Wolf, Tigard Police Public Information Officer, conducts a yearly Citizens Police Academy to strike the balance between the community and law enforcement. The academy is offered once a year, each spring. The academy consists of nine consecutive weekday evening sessions that attempt to provide a concise overview of the entire Tigard Police Department. Each session is conducted by department employees who are extremely familiar and trained in the particular subject matter. Many presenters' utilize and perform daily the criteria and element of what is being presented. Typical academy presentations include sessions on defensive tactics and less-than-lethal training, investigations, crime prevention, community services, youth services, firearms and training. To date, the Department has graduated 225 residents who have successfully completed their sessions and will present its twelfth academy in 2004. The Public Information and Crime Prevention Office implemented several other ventures to further bridge Tigard Police with the community it serves. These projects furthered the efforts to create safe and highly desirable neighborhoods in Tigard. Tigard Police Department Annual Report 2004 Page 14 of 28 One such program was PROJECT CHILDSAFE. Born out of a Department of Justice grant and federally funded and guided, Project Childsafe was created to promote safe firearms handling and storage practices among all firearms owners. This program accomplished the distribution by Tigard PD personnel of key gun safety education messages and free gun locking devices to those asking. NEIGHBORHOOD WATCH GROUPS appear to be growing in popularity in Tigard. Participating groups fully appreciate the benefits of learning how to make their neighborhoods safer. This is done not only with the help of neighbors looking out for each other, but also learning how to make their homes and property more secure. Tigard residents are extremely concerned about the safety of streets in their neighborhoods. We offer a solution which not only educates motorists about safe vehicular operation, but also demonstrates to motorists the importance of reducing speeds in order to enhance the safety of children and pedestrians. NEIGHBORHOOD SPEED WATCH provides neighborhood residents with the necessary equipment to identify speeding motorists and allows Tigard Police to affirm the importance of observing speed limits in neighborhoods. Tigard Police also celebrated it first ever NATIONAL NIGHT OUT on August 5th. The outstanding support exhibited by the Tigard Haggen Grocery serves as an excellent example of a police-business partnership. The event was further enhanced by a "kick- off' held the day before in the stores parking lot. Haggen provided registered neighborhoods with elements to make their "Night Out" celebration special. In total, fifteen neighborhoods representing several hundred residents turned out to give crime a "going away party in Tigard!" A once yearly "BICYCLE SAFETY FAIR" presented by Tigard Police brings over 150 children together for a fun, informative and learning event to foster safe bicycle riding. The increasingly popular event consists of bicycle demonstrations, a hands-on skills course for children to practice their safe riding habits, helmet and protective gear clinics, equipment safety checks and a host of giveaways and excitement. Throughout the year, various events or programs that foster increased safety are offered by the Department. Typically, numerous clinics to foster child safety are offered in conjunction with sponsorship by various businesses such as Costco, Landmark Ford, The Home Depot, CompUSA and Postal Annex. Tigard Police consider these events opportunities an effective, efficient and positive effort to reach large groups of citizens. Rental property managers and owners have come to greatly appreciate the steps that Tigard Police have taken to help eliminate criminal activity on rental property. The ENHANCED SAFETY PROPERTY PROGRAM is a partnership whereby rental property managers agree to take prescribed steps to enhance the safety of their residents. This is achieved through minimum achieved requirements regarding physical safety and equipment elements of the property, detailed guidelines for prospective renters such as background checks and verified identification and ongoing crime prevention workshops, Tigard Police Department Annual Report 2004 Page 15 of 28 training and tenant involvement. Together, the police and rental property managers can provide a safe and desirable environment for tenants. TRAINING AND GRANTS UNIT Officer Dirren is our training and grants coordinator and as his title reflects, he serves in multiple roles in the Department. This past year however, he successfully managed three distinct roles, that of Accreditation Process Coordinator, Grant Coordinator and Training Coordinator. • Accreditation The overall purpose of the Commission's accreditation program is to improve delivery of law enforcement service by offering a body of standards, developed by law enforcement practitioners, covering a wide range of up-to-date law enforcement topics. Tigard's accreditation is the culmination of many hours of work by virtually every member of the Department. Accreditation recognizes professional achievements by offering an orderly process for addressing and complying with applicable standards. The accreditation process involved a sizable commitment of time and effort from all members of our administrative and supervisory staff who each participated in the revision of existing procedures and the creation and implementation of new procedures. • Grant Activity Officer Dirren coordinated the processes surrounding five grant applications. The 2002 Office of Domestic Preparedness (ODP) Homeland Security Grant (HSG) was actually applied for in 2003. The amount requested was $106,156 while the amount received was $5,698. Lieutenant Rhodes, in his role as MRT Commander, worked with Officer Dirren to coordinate the HSG purchase and training requirements. These funds were allocated for a radiation alert monitor, and Medtronic Automatic External Defibrillators (AED). As the overall population ages and the incidence of stroke and heart attack continue to rise correspondingly, the acquisition and distribution of defibrillators provide our Patrol Officers with a tremendously valuable tool to support victims until emergency personnel arrive. The majority of items requested from the 2003 ODP Homeland Security Grant were of a personal protective equipment nature. We received $21,945 based on grant request of$43,244. Items requested and approved include gas masks for all sworn personnel, chemically protective gloves, boots, and suits (HAZMAT), gear bags, spotting scopes, and mega-phones. The Local Law Enforcement Block Grant (LLEBG) is applied for and received on an annual basis. This year, we were awarded $19,881. Funds will be allocated towards video equipment for training, patrol, and surveillance, additional AED units, and a new"bullying" curriculum for the schools. Tigard Police Department Annual Report 2004 Page 16 of 28 The 2003 Bulletproof Vest Grant is a reimbursement type grant via the Office of Justice Programs (OJP). We applied and were allocated $3,700 to put towards the purchase of bulletproof vests for our officers. The Three Flags Grant is sponsored by the Oregon Department of Transportation. This year, we applied for $3200 and received $3000. These funds are used to provide enhanced levels of enforcement through the use of additional dedicated hours of traffic enforcement. • Training Activity Law Enforcement training requirements ensure that we schedule and conduct many training sessions throughout the year. Many of our Department members, both Supervisors and Officers are either supervisors or instructors for many training topics such as: Automatic Emergency Defibrillator Program Defensive Tactics Field Training and Evaluation Program Firearms Training Program EVOC Less Lethal Weapons Taser Training Program Six of our supervisors attended Homeland Security sessions, which amounted to a total of 96 hours worth of training. The table below summarizes the total training hours received, subtotaled by training category: I 1 1 OD Training 5 "Mg Anti-Terrorism 352 Communication Topics 4 Defensive Training 785 Drug Enforcement 456 Gang Enforcement 24 Interviewing Techniques 70 Investigative Techniques 955 Management Training 344 Patrol Related 918 Policy/Procedure Related 302 School Enforcement& Education 240 State Mandated 1737 Tactical Teams 199 Traffic Related 446 TOTAL TRAINING HOURS: 6832 Tigard Police Department Annual Report 2004 Page 17 of 28 PATROL DIVISION The Patrol Division serves as the backbone of any police department. What follows will provide you with an understanding of what present day officers contend with, bearing in mind that it represents only a few areas of activity. • Patrol Supervisors Patrol Supervisors manage the day-to-day operations of the Patrol Division. Patrol Supervisors are expected to train, equip, mentor and supervise officers who deal with everything from the seemingly innocent acts of vandalism by teenagers to tragic cases of child abuse to murders. The skills required of the average street officer continue to increase in their scope and complexity. All officers must posses strong reasoning, problem-solving, and communication skills, and be able to make the appropriate decisions while under pressure. The size of Tigard should not deceive anyone hoping to get a picture of the type of work our Patrol Officers and their Supervisors deal with; we deal with the same types of crimes any major city would, albeit in lesser quantity. The sad fact is that officers deal much of the time with citizens who are suffering from mental illness, alcoholism and/or drug addiction. These contacts place the Officer in the role of not just investigator and peace-maker, but negotiator and counselor • New Recruits 2003 saw the graduation of five recruits from the Law Enforcement Training Academy in Monmouth Oregon. We are especially proud of the most recent class of Tigard Officers, all of whom were recognized for their performance during the graduation ceremony. Of particular note, Officer Matt Peters received the Overall Academic Achievement Award in his graduating class of 42. He is the fourth Tigard Police Officer to receive the prestigious Lee M. Bowen Award from the Oregon Department of Public Safety Standards and Training. I am very impressed with the quality of new recruits hired this year and in recent years. The Department has a bright future. We can see evidence of the helpful mentoring provided by not only our Field Training Officers, but by more senior members of Patrol and our Patrol Supervisors, who serve as the backbone of the Department. • Bicycle Officer One of the new programs implemented involved creating an entirely new position, that of the Bicycle Officer, which was filled by Officer Nelson Massey. The bike patrol officer is able to efficiently patrol in areas otherwise unavailable to patrol officers, such as park trails, parking lots, and business areas. Officer Massey has Tigard Police Department Annual Report 2004 Page 18 of 28 already established partnerships with the Washington Square Mall Security Department to enhance safety and security in the parking lots and garages. We look forward to adding a second Bicycle Officer position in 2004. • Reserve Officer Program The Reserve Officer Program continues to flourish. Tigard PD is grateful to have many reserve officers who have worked with us for several years; they provide a valuable service, especially during high call volume days. Lieutenant Grisham currently manages the Reserve Officer Program. • Honor Guard A quickly formed but very professional honor guard was formed, lead by Sergeant Boothby and comprised of members of the Patrol Division. This unit was very well-received at the Mayor's funeral, where several citizens expressed appreciation for their participation. • Outreach & Community Events The Patrol and CSOs were also involved in several community events, such as the Tigard Blast, the Tigard High School Homecoming Parade, the Main Street Halloween Event, Mayor Griffith's funeral, Angel the Dog was rescued, subsequently Rebel the Dog was rescued, and several of our personnel and special units participated in regional events too numerous to list. • Mobile Response Team (MRT) Members of TPD that participated in our Mobile Response team came to the assistance of Portland during their periods of unrest in 2003; this team also participated in keeping the Williams Air Control strike under control. We were also able to obtain a Command Van at no cost from Portland Fire Bureau which now serves TPD in several roles. TRAFFIC SAFETY UNIT 2003 saw the addition of a second officer which brings the Unit to two Motorcycle Officers and a Motorcycle Sergeant. The Traffic Unit continues to participate in regional traffic patrol efforts and hosted two saturation patrols during 2003. The Unit hosted two saturation patrols, each of which involved an additional thirteen motor officers from participating agencies, and resulted in over 500 citations being issued. All members of the Traffic Unit became certified as Level II truck inspectors and two Patrol Officers became certified also. Regional efforts this Unit involved details in support of surrounding agencies including the Washington County Sheriff's Office, and Police Departments in Beaverton, Milwaukie, Gladstone, Hillsboro, and Lake Oswego. Tigard Police Department Annual Report 2004 Page 19 of 28 After an extensive review of our traffic trends, we identified the need for an officer dedicated to enforcement of drunk driving laws, to become effective in 2004. Thus, the decision was made in 2003 to add a full-time DUII/traffic car to round out the traffic safety effort in Tigard. Data from a comprehensive multi-year traffic analysis led us to target high-collision intersections and adjust traffic personnel scheduling to maximize our coverage during high-accident-volume hours. Based on this data we implemented changes such as increased red light and seat-belt enforcement. The Traffic Unit has also increased the level of speed enforcement activity, specifically targeting S.W. Pacific Highway. I would be remiss if I did not address the serious motor vehicle/pedestrian accidents that have occurred during this past year. Although Tigard has experienced serious motor vehicle accidents in the past, we are concerned that accidents involving pedestrians are occurring more frequently. Consequently, one of the analysis projects assigned for the year 2004 is an in-depth exploration of traffic accidents in Tigard involving pedestrians as well as traffic accidents in neighboring communities involving pedestrians. When the results of this analysis become available we will make whatever adjustments are necessary to ensure pedestrian safety in Tigard. Tigard's Traffic Unit participated in the National Safety Council's Seat Belt Safety Campaign. The enforcement effort began in October 2003 and will continue through September 2004 with emphasis on seat belt "blitz campaigns." The entire state participates in a simultaneous "blitz" during which seat belt violators are targeted. Sergeant Kaufman, head of the Traffic Unit, secured grant monies which funded the purchase of a second laser speed detection instrument. This instrument is very user friendly and has seen considerable use by our enthusiastic Traffic Unit. In another equipment related event, at no cost to the Department, we configured a fully functional backup motor bike from what were previously disassembled parts. • Community Service Officers (CSO) With one CSO position vacant much of the year, Kristin Garrett handled the CSO responsibilities until Records Specialist Michelle Rowe filled the vacancy in September. The CSOs continue to handle projects such as graffiti clean-up, the deployment of SMART trailer, increased parking enforcement, removal of abandoned vehicles (which increased considerably during 2003), handicapped parking violations, and assisted patrol officers in their daily functions. Tigard Police Department Annual Report 2004 Page 20 of 28 DETECTIVES DIVISION • Criminal Investigations Unit(CIU) Regional Activity The value of law enforcement agencies working together to apprehend criminals has long since been proven. In the last few years TPD has begun to dedicate officers to participation in regional crime teams. There are many advantages to these commitments. These teams provide valuable exposure for the participating officers, there represent an effective crime fighting approach, the outsourced personnel often receive training we would otherwise be unable to provide, and upon their return to TPD they share their newly acquired expertise. The WIN TEAM is an interagency narcotics enforcement task force comprised of personnel from the Beaverton Police Department, Tigard Police Department, Hillsboro Police Department, Washington County Sheriffs Office and the Oregon National Guard Counter-drug Program for a total of eleven investigators, an asset forfeiture analyst, an intelligence analyst and a supervisor. The IGET TEAM is also an interagency task force comprised of personnel from Washington County Sheriff's Office, Beaverton, Hillsboro and Tigard Police. During the majority of 2003, Officer Tony Passadore was assigned as the TPD representative to this task force. Tigard Police collaborated at the Federal level as well by assigning a full time investigator to the FBI Tar Heroin Task Force. One of Detective Mike Ranum's efforts resulted in an asset forfeiture of over $200,000 dollars. A significant amount of this money will be shared with the City of Tigard. through our intergovernmental agreement. The Tigard CIU provides assistance to the county-wide MAJOR CRIMES TEAM by assigning an on-call Detective to the regional team. When a major crime occurs anywhere in Washington County or any of its cities, the Major Crimes Team responds in numbers large enough to fully investigate and solve the case. Finally, TPD has assigned a part-time investigator, Detective Gary Wayt, to the newly established County wide Fraud and Identity Theft Task Force. Identity Theft and Fraud are one of the fastest growing and profitable crimes and the frequency of these offenses is rising sharply. Collaborating with other agencies is seen as a more effective way of combating these crimes since many of these offenders typically operate regionally rather than just locally. Tigard Police Department Annual Report 2004 Page 21 of 28 • Crime Fighting Tools/New Technology Significant advances in Internet security continue to further law enforcement efforts via the provision of cost and time-efficient access to vast sources of information. WINPHO is one such technology. WINPHO provides access to a collection of ID information and statistics from nine participating states. Officers can perform identity searches, access DMV photos and create mugshot throwdowns for victim identification. Prior to WINPHO access, Detectives had to rely on standard United States Post Office mail to obtain a DMV photo — creating delays which often hindered the apprehension process. New database systems for the CIU were implemented which allow our agency to share information with other metro area police departments in the areas of burglary, robbery, sexual assault and fraud. A new database system was also implemented which tracks high liability incidents such as use of force and vehicle pursuits. This system provides us with statistical data in which to compare trends as they are possibly affected by policy and procedure changes, as well as information with which to develop and maintain a proper training program. CIU Sergeant Rogers added a case solvability function to the case management system allowing for more effective case assignment based on priority and solvability factors. The CIU established an internet/computer link with the Oregon Department of Justice through the OSIN (Oregon State Information Network) system. These databases can now be accessed 24/7 and equip us with a very valuable investigative/research tool. The CIU provided all Patrol supervisors and former detectives with access which will aid Patrol in their investigations as well. • Procedural Modifications The local media ran several articles this year about possible communication problems between law enforcement and the Department of Human Services (DHS). CIU supervisors made changes to a critical policy on the processing of DHS reports on child abuse and sexual assault to ensure failsafe tracking and investigation of high profile incidents. The unit reviewed the death investigations checklist discussed in a General Order, and prepared a new one that will interface more closely with the Washington County Major Crimes Team's (WCMCT) protocol. Special attention was given to the checklist used by WCMCT supervisors during an officer involved shooting/death investigation. An actual death investigations form was also created to be used during homicide investigations. Hillsboro Police Department designed a critical incident booklet for their patrol supervisors to use, and the CIU made a clone of this booklet for our use. This Tigard Police Department Annual Report 2004 Page 22 of 28 booklet facilitates improved capturing of information by patrol supervisors during a rapidly developing critical incident. It also facilitates better documentation of this information, which can subsequently be handed off to the detectives who are tasked with the investigations. • Community Policing CIU coordinated a community policing project with the Tigard Tualatin School District this year. The project was designed to assist the school district with target hardening of all schools in the City of Tigard. In one day all schools were inspected by a detective, school resource officer, school risk manager and school principals. • Youth Service Officer Position As in past years, Youth Service Officer Sheryl Hurias coordinated the application and award of a grant from the Federal Department of Alcohol, Tobacco, and Firearms. This year the amount awarded was $23,467. These funds paid for GREAT (for 6TH AND 7TH graders) training and our DARE TO BE GREAT SUMMER CAMP (for 4th-7t graders). The GREAT Program is a violence prevention curriculum that teaches students important skills to help them avoid gangs, violence, drug abuse and crime. We implemented part of the GREAT curriculum into our DARE TO BE GREAT SUMMER CAMP. We implemented a new GREAT curriculum and taught it to 850 sixth and seventh grade students for the first time this year. A new curriculum for the DARE Program was also implemented this year and will be taught to 800 fifth grade students in 2004. Self-defense classes were held for not only for the public, but middle school kids involved in the after school program. This is the first year we have taught the program at the middle school level and it was a resounding success. A curfew sweep was conducted just after the beginning of this school year to emphasize to school-aged children the importance of curfew laws. This project resulted in 4 curfew citations and 61 other contacts regarding a minor in possession party that resulted in 5 arrests. • School Resource Officers (SROs) The role of a field School Resource Officer brings him into contact with not only students, but with teachers and parents, often on cases of a sensitive nature. During the past year the SROs were involved in many community events such as, DARE TO BE GREAT SUMMER CAMP, assisting Jim Wolf with the EMS fair, and providing security at Tigard High School games. They have conducted classes at the school for students on topics such as constitutional law and juvenile rights. Meetings were also conducted this year for parents and teachers to discuss school safety. Tigard Police Department Annual Report 2004 Page 23 of 28 An internal change in our processes surrounding DHS referrals and Patrol run- away referrals resulted in the majority of these cases being assigned to SROs; these cases often require extensive follow-up. A new field training manual was written during 2003 for new SROs which outlines critical job knowledge topics specific to the particular SRO assignment. RECORDS AND PROPERTY DIVISION • Records Unit The Records personnel continue to provide Patrol and Detectives with invaluable support; they performed the data entry and complicated coding on 7,500 criminal reports filed by our Department in 2003! This data entry was accomplished while managing calls and counter visits from the public, and responding to requests from officers and supervisors for assistance. Two new Records Clerks were trained and oriented to the procedures of our Department this year. A new Department of Human Resources (DHR) policy affected several units with the Department; its implementation requires Records Specialists to obtain a case number for the report faxed from DHR and request an immediate review from either a Detectives or a Shift Commander. Records and Property Evidence Supervisor Laurie Garrison also coordinated the implementation of a new policy regarding locking of the City Hall lobby when not in use. The Records Division also accomplished the archiving old Field Information Reports, Citations, Warnings, and Case Files. • Property & Evidence Unit Lieutenant Rhodes, in his role as Inspections Officer, and Supervisor Laurie Garrison began a comprehensive audit of our evidence and completed a focused audit of the drugs in Property. Hundreds of items were designated for destruction during the audit. The audit also revealed our current property/evidence database needs revision as we cannot retrieve information in the format an auditor would require. In 2003 our two Property and Evidence technicians, April Keller and Darla Korb processed approximately 3,000 pieces of evidence retrieved from 1,300 of the 7,500 cases handled during 2003. Each piece of evidence has approximately fifty related items of information which must be recorded. Many of the older cases with evidence pending were cleared by court dispositions and orders. New policies by the Oregon State Crime Laboratories have complicated our evidence processing procedures. Tigard Police Department Annual Report 2004 Page 24 of 28 TRANSFERS Many Tigard PD employees made transitions within the Department during the year 2003. What follows in a brief summary of the personnel changes: . Sergeant Rogers transferred from Patrol To Detectives . Officer Hockin transferred from Patrol to Detectives . Officer Naperalski transferred from Patrol to Detectives . Officer Danny Gill transferred from Patrol to Detectives as School Resource Officer . Detective Marcom transferred from Detectives to Patrol . Detective Charlton transferred from Detectives to Patrol . Sergeant DeSully transferred from Detectives to Patrol . School Resource Officer Scruggs transferred from Detectives to Patrol . Records Clerk Michelle Rowe transferred from Records to a position as a Community Service Officer . Records Clerks Kristan Rinell and Shelly Wert were hired during 2003 These types of transfers within the Department serve to distribute expertise, and encourage the sharing of training received. LETTERS OF COMMENDATION One measure of our effectiveness involves feedback from our community. I am very pleased to report that we average approximately one letter of appreciation per week! In reviewing these letters I find one of the most frequent comments pertains to the professionalism of our officers. One Tigard resident involved in a traffic accident, describes Officers Odam and McDonald as "very kind, helpful and professional...especially at calming my children ages 6, 5, and 2, who were very upset by the accident." Yet another wrote to say that Officer Jackson provided her son with an important lesson that was delivered "very nicely, politely and professionally." Another citizen wrote to say that he thinks Peer Court is "a terrific program and a creative way to address the problems of early offenders." Officers Odam and McDonald received sincere praise from parents of an emotionally disturbed child. They wrote to say that the officers were a "great comfort to us as concerned parents" and described Officer McDonald's above and beyond efforts (after the fact) to facilitate the correction of a reporting error made by the hospital staff. Officer Marcom was commended for her keen foresight and for "reducing the level of stress" on one particular call. Officer Morse's "courtesy and professional" treatment was mentioned in one letter we received. The author of this particular letter went on to say: "It is good to know we have men like this to protect us and help us." Officer Charlton was praised by a stranded elderly woman for the level of assistance he provided to her. Officers Foulkes and Fox were specifically Tigard Police Department Annual Report 2004 Page 25 of 28 referenced in a letter from the management staff of a Tigard apartment complex; however the entire Department was described as being "courteous, concerned, helpful, and professional." Another measure of our effectiveness relates to our level of interagency support. I find that several of our letters of commendation are from municipal agencies such as the Portland Police Bureau (regarding our Mobile Response Team participation, which included Officers Hering, Grahn, Prater, Carmon, Pickering, Eskew, Morse, Lain, Duncan, Hockin, and Smith), the Department of Public Safety Standards and Training (regarding Officer Rick Peterson's D.A.R.E. course), the National White Collar Crime Center (regarding Detective Gary Wayt's Financial Records Examination and Analysis course), the Washington County Sheriff's Office (regarding homicide case assistance from Detective Dresser), the Portland F.B.I. (regarding former Detective Passadore and Detective Ranum and their assistance on the Ashley Pond/Miranda Gaddis murder investigation), the Portland Metro Area Tar Heroin Task Force (regarding Detective Ranum's invaluable assistance with the asset forfeiture case involving $200,000 dollars), the Cares Northwest Center (regarding Detective Dresser's exemplary handling of a very difficult evaluation), the Washington County Sheriff's Office (regarding Officer Frisendahl going the extra mile to provide assistance to another agency) and finally, on a more somber note, a letter of appreciation from the Mayor Sherwood regarding the support offered by members of our Department to their officers following the tragic loss of Officer Ben Crosby. Tigard Police Department Annual Report 2004 Page 26 of 28 Dear Reader, Finally, in closing I'd like to say thank you for your interest in our progress. I know I speak for all of the administrative staff when I report that we are eager to delve into another productive and exciting year. I want to take this opportunity to also thank all the members of Executive Staff and city personnel who helped us accomplish our goals this past year—they are too numerous to count, but Human Resources, Public Works, Engineering, and Ben Tracy in particular come to mind. I especially want to recognize Brenda Abbott who is the workforce who assembled all of the data and orchestrated it into the document you have just finished reading. If you have any suggestions or recommendations with regard to what detail you would like to see, please let me know and we'll begin tracking immediately. I'd like to close with the law enforcement code of ethics, as it reflects the purpose and motivation behind all we do. Very truly yours, Chief William Dickinson Tigard Police Department Annual Report 2004 Page 27 of 28 LAW ENFORCEMENT CODE OF ETHICS As a law enforcement officer, my fundamental duty is to serve the community; to safeguard lives and property; to protect the innocent against deception, the weak against oppression or intimidation and the peaceful against violence or disorder; and to respect the constitutional rights of all men to liberty, equality and justice. I will keep my private life unsullied as an example to all and will behave in a manner that does not bring discredit to me or my agency. I will maintain courageous calm in the face of danger, scorn, or ridicule; develop self-restraint; and be constantly mindful of the welfare of others. Honest in thought and deed in both my personal and official life. I will be exemplary in obeying the law and the regulations of my department. Whatever I see or hear of a confidential nature or that is confided to me in my official capacity will be kept ever-secret unless revelation is necessary in the performance of my duty. I will never act officiously or permit personal feelings, prejudices, political beliefs, aspirations, animosities or friendships to influence my decisions. With no compromise for crime and with relentless prosecution of criminals, I will enforce the law courteously and appropriately without fear or favor, malice or ill-will, never employing unnecessary force or violence and never accepting gratuities. I recognize the badge of my office as a symbol of public faith, and I accept it as a public trust to be held so long as I am true to the ethics of the police service. I will constantly strive to achieve these objectives and ideals, dedicating myself before God to my chosen profession... law enforcement. I will never engage in acts of corruption or bribery, nor will I condone such acts by other police officers. I will cooperate with all legally authorized agencies and their representatives in the pursuit of justice. I know that I alone am responsible for my own standard of professional performance and will take every reasonable opportunity to enhance and improve my level of knowledge and competence. Tigard Police Department Annual Report 2004 Page 28 of 28