Spring 2021 CITY 1
Tigard
The City of Tigard provides clean,safe,dependable K V2 2
drinking water to the residents of Durham,
two-thirds of Tigard, g,
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Behind the Scenes
Your Water Department
p 1� Water is essential to human life and a shared resource for our community.Your Tigard
V V Water Division works hard to ensure that whenever you need it, reliable and
high-quality drinking water flows to your taps 365 days a year.
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0 . The City of Tigard delivers this service to you thanks to hundreds of miles of pipe,thousands of
watts of electricity and a team of dedicated people working around the clock.A key part of this
service delivery is the proper operations, maintenance and renewal of the water system as needed.
�,y�Tgp But what happens behind the scenes to ensure clean water is delivered to your
tap without interruption?
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Planning Analysis Communication Implementation
Questions? Our Engineers work Financial Analysts We are committed to Our operations crew
Tigard has the answers! hard to evaluate the perform rate studies providing transparent works to implement
water system and and long-term and timely information plans,maintain the
design projects that financial planning. to Tigard water system,and promptly
Genera/Inquiries? repair,improve and Rates are based on customers.We respond to customer
Public Works maintain the system. complex analyses seek input from the calls for service.
They also plan for focused on equity/ community,Budget Utility Billing staff
503-718-2591 the future of Tigard's fairness,water Committee,City ensure proper
www.tigard-or.gov/water water customers conservation,and Council and the Water accounting of your
through master financial stability Advisory Board. monthly bill payments.
planning efforts. (our ability to cover
Your Water Bill? the cost of delivering
zPreguntas? service).
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Utility Billing With the Water System Master Plan Utility as electricity,telephone,and
503-718-2460 now adopted,we are currently in cable,water is an outstanding
the Analysis phase completing a - • value.The average cost for one
programmed review of rates.Our111111111111111Vgallon of water from your water
Water Emergencies? rates reflect the cost of delivering ����• source to your tap is about a
Public Works service to you. Routinely reviewing penny a gallon. In comparison:
503-718-2591 and adjusting rates ensures that the city is The national average for one gallon of whole
collecting the revenue necessary to deliver high milk is$3.50.
quality, reliable water in a manner that values the
After-Hours Water environment,community and economic interests, The national average for one gallon of gas
Emergencies? and sustains the resources entrusted to our care. is$2.86.
On-Call Service Bottled water costs about$1.21 per gallon
503-639-1554 When water service is compared to the cost of nationwide—or about 120 times the cost of a
staple consumer goods and other services,such gallon of tap water. 0
Staff Profile
Aaron Beattie Water
Providing Drinking y ' Conservation
Water During �_� Audits
Covid-19 MLrrigation water uses approximately
fifty percent of all of the treated
"Everything is the same, but also different," % water produced annually in the United
� P States. By scheduling an audit,a Water
Water Operations Supervisor Aaron Beattie gyp=
Conservation Specialist will help identify
said about the work of the Water Division
since COVID-19 closed city offices. and mitigate the effects of your irrigation
system's inefficiencies as well as offer
suggestions to help correct them.Take
action and be a better steward of our
most precious resource by scheduling
We are open for business and your audit today.
providing customer service, but Visit www.tigard-or.gov/wateraudit
our daily routine has changed. Works Department was coordinated and or call 503-718-2591 to schedule an
in-line with updated safety protocols. appointment. ■
Behind the scenes,water staff is working Starting May 2021
24 hours per day to ensure water is
This is Beattie's ninth year supervising the delivered without interruption. Read about
Water Division. Last year he also shared the how his team adapted to a pre-planned
role of Public Works Branch Director in the shutdown of the water treatment plant
Emergency Operations Center(EOC).As part with COVID-19 protocols in place:
of the EOC, he ensured work of the Public www.tigard-or.gov/voices3 ■
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B a c kf I ow Tests Due June 1 City of Tigard PRESRT STD
PUBLIC WORKS DEPT. U.S. POSTAGE
All Tigard water customers with in-ground lawn sprinkler PAID
systems are required to have their backflow prevention 13125 SW Hall Blvd. PORTLAND, OR
devices tested by June 1, 2021.Your backflow device prevents Tigard, OR 97223 PERMIT#1350
stagnant or contaminated water from being drawn into the
drinking water supply.To ensure these devices are working
properly, state law requires annual testing.A person who is * * ECRWSS
state-certified in backflow testing must perform the test and POSTAL CUSTOMER
submit the results to the city.
For more information,including a list of certified bockflow
assembly testers, visit www.t1gard-orgov/backflow or contact 4M
Cross Connection Specialist Hung Nguyen at
503-718-2603 or ,v. This newsletter was printed on recycled paper with environmentally friendly inks.
Please remember to complete the cycle and recycle this newsletter after it is read.