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Selamat Datang Selamat Datang (tv/ Welcome Citizen Participation Training •14G"fil co 'a City of Tigard ,P4 Citizen Participation Training Develop skills to determine when and in what issues to involve citizens 4-Learn to use effective communication • tools and skills 4mediation customer service 41adlitation AidWV.r. Citizen Participation Training Involve Citizens ,4-, sit . s -y . , •,\T- -;,, l, (----x ; ,...,,--- ..,_ = L i 1 __ iii, _. '* vi Witi ,-. , Citizen Participation Training To get their "buy-in"or F= : ownership of results Citizen Participation Training To develop a 4 public process that creates trust 2 , Citizen Participation Training To avoid surprises '4" t v� .14), .. Citizen Participation Training To educate 4 citizens Citizen Participation Training , ,, To advance 4 "transparent r government" . •.til 4.v.!;'_#. 3 Homework Results p !irk ,__ illio„ i �I Share Issues Identified 1 or 2 Issues You Ne Citizen "buy-in"or ownership of results ,/�jam% Citizen trust %.IF C...--' ti, :i/ Reduced surprises rom • -~s citizens and staff ,, Informed citizens i:=4,---,17 How To Building A Lasting Citizen Participation Process 44 .FS _400401 , ; ,„ 4 Citizen Participation Training Who is a involved? N. • i rri il , 4W ARV b 1h r Citizen Participation Training Who is involved? ,'b 1 Ifrir ' , /14,4:/ '4 1 . ` 1.` ``i ~--� 4. IC;. Citizen Participation Training Who is involved? gid j 1::Aliiialri4,„ , OA : A - "it: ' OE 17,--'...„....,4 _ i .,,,t.,,,,.),.. 5 Citizen Participation Training Others To Involve? 0! 11 ! Citizen Participation Training How To Reach The Citizens vAL.177 Tcl NI-L:444 Citizen Participation Training How To Reach The Citizens JfJ , ' • • I 1 6 m Citizen Participation Training How To Reach The Citizens . r.... :7 . 4t'' r Atti-11).. ,,,f . ,I.s... .. ./ • \ , ,,,4,,,..,...,1,,,_ am , ,k ,_.,,_-, '`mow i „ „_ ,, 4•Iu..ai F Citizen Participation Training How To Reach The Citizens Ar* ial • Pemerintah�� iii. Buka + a Open Government .!+ • riatilig I 1 !. i, J .1 . Citizen Participation Training How To Reach The Citizens Other , "" `" Ways? 7 Citizen Participation Training How To *riA Reach 0,77 Citizens , Kecelakaan # A Tidak hr no accident Citizen Participation Training Rencana Plan Citizen Participation Training Tujuan Komunikasi Purpose of Communications. - 8 Citizen Participation Training Target Dari Proses Komunikasi + .011114, Target Audience Citizen Participation Training Kendala � \ Competition .4144)144;‘ , Citizen Participation Training Sikap Yang Perin Kita Rubah 1)1' Attitudes We Need to Change jorlit„_ r+y ♦j 9 e Citizen Participation Training a Tindakan Yang f 1 g Kita Harapkan 1144:i4p Dari Masyar-;J at •.. 14,4 Action We Want The.. ..1 •. i,".3,„ w*± ,-. ss els ''''r...< Citizen Participation Training Manfaat Atau Kelebihan 4 Key Benefit a; 1. Citizen Participation Training 13) Aiasan Untuk > ; Percaya q`:: Reasons To Believe - w �'yy P ' Tt'. 10 Citizen Participation Training Suasana • • Dan a,-,")�_ 1-r' j Sikaptr; 1 Tone and Manner ` 161 Citizen Participation Training Informasi Yang , it Dibutuhkan Required Information Citizen Participation Training Anticipate I /how citizens •r • (•11}- will respond and plan staff response options Ian 11 Citizen Participation Training Ketika warga masyarakat ` t ,, berpartisipasi � 1"' o dalam .. menentukan �- / +w""' A AA keputusan, ` ` keputusan - 1 tersebut akan #Q berlangsung When citizens help nnky lama thedeci , ..-.A; r Citizen Participation Training Proses demokrasi memang berbelit- befit, tetapi akan - ::, — -i terus berlangsung t op y i cit ' iiip Democracy is messy, but It is lasting! a, , '", `" ,. 'rya Citizen Participation Training Keputusan diambil40`" berdasarkan nilai-nilai dari I-Ax masyarakat. Decisions are made based on v ~ • people's values :cam.. 12 Citizen Participation Training Pertemuan - Presentasi r7 Ln ila r� I Meetings-presentations ? . Citizen Participation Training Perbedaan Tujuan Pertemuan / Hasil Yang rya, n Ingin Dicapai r; + t� Different types of meetings/different goals Citizen Participation Training Perbedaan Tujuan 53 Pertemuan / -� �- Hasil Yang ■ Ingin Dicapai 00 Information* 13 u e Citizen Participation Training Perbedaan Tujuan Pertemuan / Hasil Yang Ingin Dicapai ( !�\ 1 Advlso• Citizen Participation Training Perbedaan 41-P Tujuan Pertemuan / Hasil Yang Ingin Dicapai 41'1 yid >' r Problem-solving • 9 Citizen Participation Training Tujuan dan Hasil ,1) P yang ingin dicapai harus ieias. 1 �1. Kepastian dan C konsistensi akan 1$4 meningkatkan kepercayaan masyrakat. h Be very clear about expectations and results. " Certainty and consistency will gain publaki5t„ 14 Citizen Participation Training Kepemimpinan - adalah kunci sukses dari sebuah �� pertemuan Citizen Participation Training Pemimpin rapat ay. iho bertindak sebagai6' pimpinan dan 4. mengontrol , jalannya ' ' pertemuan Chair acts as host,sets the tone Citizen Participation Training Fasilitator bertugas /menetapkan agenda `' dan aturan pertemuan, sehingga memungkinkan setiap I peserta untuk dapat berpartisipasi S`s 4 :46 , ; , a 3, groinsoe ' A* ,. 15 Citizen Participation Training (.,-,-. Pemimimpin t diskusi .=, 1=‘/.. —, memandu jalannya diskusi dalam kelompok- ikelompok yang ` Iebih kecil Discussion . ,-.f,. r :1...=: g Citizen Participation Training Notulis bertugas 151' mencatat dan menyimpan data mengenai hasil pertemuan cLO Recorder k • a ,7`.:•',.- a Citizen Participation Training Sampaikan $ informasi atau +-" tujuan yang ingin dicapai - Metode N,; apa yang akan digunakan? V:4‘, ,1 , F. lii4' Getting the word• - , • • .:mac 16 Citizen Participation Training ,?% Ciptakan ',Y` pertemuan if> `� yang w/ A_ nyaman �. Creati •the i A `''"'_;•; Citizen Participation Training MI 0 Tempat un pertemuan U yang memadai ,.. - , ._ ,,, 4.. ... Sari -:.5 Citizen Participation Training Waktu yang tepat gir T1111 si:„„„i4P)L.........-1.r 1,,. ,. C•„e 17 Citizen Participation Training Tersedianya ) a konsumsi (makanan atau / minuman ringan Refreshments y --�_. , ' Citizen Participation Training • "..�;e' Tidak menampilkan fsit simbol kekuasaan t;t „ ;, (jabatan) 140 „ . <,. ,. : �r r� . ;,M,a: Minimize the s m.' • Citizen Participation Training .4c! _ Pertemuan Desain Ide 1:: ,” r. w.:. �''' .s•: Meeting Design Ideas �� 18 n Problem-Solving Workshop Format ® Sit Where I 0 0 /® You Want ✓ 0.a01-e60.4110 o_ 0 0:CI C0 I li o.0•- Problem-Solving Workshop Format ,/® IAssign111, 411/111: Seating o o Ulm OodoKet Gam 0 0 0 0 aro •,, � 1 ice+ a.. 4111 ••0...M.•...•,102 Advisory Meetings Community Open House Format N e'..Liatitill , E r 0 ,,= 19 Old Style Informational Meeting or Hearing Format •lRW M•b.r•p Yq r New Style Informational Meeting or Hearing Format aif 1 . % 4 INSIn • Citizen Participation Training Ciptakan presentasi 1 ' Yang efektif Ma. •eR:-. 20 Citizen Participation Training 5---.C.) � Pilihlah • `.1 presenter sie ,- dengan / selektif Vil -1 ✓ .` Chtese pr t 1 7:',..r11,%1" Citizen Participation Training R ? Ciptakan suasana • �; yang membuat para peserta merasa bebas untuk mengutarakan ,�- 44;,-rtanyaan atau .�' pendapat O Help people feel free tq .� - '- ask questio .�.._ Aw t. c Citizen Participation Training Gunakan audio-visual untuk meningkatkan pemahaman akan informasi yang disampaikan ) • • Al / O < } •• Use audiovisua s to /` enhance inf. ..atwt ,:?r, 21 Citizen Participation Training I, Gunakan ,... .,,,,,,,\,.. kalimat yang " ... singkat dan .� + �`t., � °, warns yang _;:ii M terang (jelas) i 1 y Use short phra - strop• •to Citizen Participation Training _ _ Gunakan * :s .�-.+:- metode ---_ - .- interaksi dan - ... .. ._.; masukan —. , _, _..-_.. ..... Provide many me • --- -^- interaction an!'" Citizen Participation Training Berkomunikasi �� v =-',_ dengan peserta tie ,ife yang berasal 1, "y dari warga #, , ,* 114 masyarakat ;-', r umum6 Dealing with citizen attendees 22 Citizen Participation Training Hargai dan �, v hormati •setiap 4 peserta ' ,' ° d 4 pertemuan . .:�. Treat each participant with respect Citizen Participation Training Ahak Ciptakan Aka • .....iii" suasana humor • 41,•lI Keep a sense of humor Citizen Participation Training Tunjukan itikad baik �lie ,1 iseimilliL Show good will 23 Citizen Participation Training Bersikap tegas dalam menekankan "' �� tujuan dari pertemuan dan % keputusan dari r\ kelompok mayoritas akan dilindungi Be firm in advancing the meeting an,_ Citizen Participation Training 4„ Hubungan positif dengan pihak yang berperan sebagai penengah Positive media rel 'o Citizen Participation Training Pahami apa yang mereka perlukan dan bagaimana caranya sating bantu dengan \, yang lain `oct.il Understand what they how you can hel• 24 i Citizen Participation Training Penggunaan alat bantu tulisan , Written tools #0. A La; Citizen Participation Training Biaya Distribusi / - e� (penyebaran) 4.7 Masa berla J Cost Distribution £.,_•' Shelf-life -' „! - �. `,.•' ,� Mediation Training Mediation (Penyelesaian , -. 3' perselisihan / `' - `\vi pertentangan) = �, `% ` ii TIDAK SAMA '' maknanya denga d 4 ,_ partisipasi - masyarakat Mediation: NOT „,4.,, same as- tr ,G 25 Resolusi Konflik / Penyelesaian perselisihan adalah proses dimana pihak yang berperan sebagai penengah membantu individu atau group yang berbeda pendapat untuk dapat mengatasi perbedaan di antara mereka sehingga dapat mencapai kesepakatan yang memuaskan kedua belah pihak,_4 A conflict resolution process in which a mediator helps indica• • teal05 explore ways to resolve their differences and reach an i,=ALA in.— -:.. meets all their til -- N .u-. ., ,.,'ti`.,a"' Mediation Tr.ining b Ciptakan -..',-_ keadaan ; �. yang aman Create a safe , i environment s'•. Mediation Training Sadari -. �,• adanya '�• ..` ' perbedaan `1 © ,-� pikiran atau '�- ''�"�' • pendapa�P-., • ' `^ = w art ✓ ^'- FI' Acknowledge VI differences .... • � ��� «,,yc= ~�. 0.0.4..„ 26 Mediation Training Hindari hal-hal ■---7!lin yang dapat ■ t $f 11menghambat. .... c,\�, jalannya '. proses 3'"``' komunikasi (44r: . z. Reduce obstacles to 4' communication .et aei' .k:' .,.t`'.404. Mediation Training Tetapkan dan :' "_ pertimbangkan - 1 alternatif 7` ''�' penyelesaian E rt E .R t- E ii . Create and examine options , Mediation Training it Kembangkan j -4:. pemecahan ?' '1 .y masalah yang "" masuk akal ' dan dapat s ,.,.!:' „i-0 .-w i- memuaskan ' A semua pihak , `�z`, ,1 Develop realistic and mutually _ satisfying solutions 27 Mediation Training Jadilah �y +' contoh 1 bagi yang „k lain t \ ',/ , Be a model for others J-'r aJ IJ 'ill 7:J I J Terima Kasih! T ,_ k „,. 1 Rj, A d 28