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Tigard Puplic Library Strategic Plan 2021-2026 Tigard Public Library TRATEGIC PLAN 2021 2026 VAN t � w N ; t x Tigard Public Library Serving the public since 1963 I 3 A: a _ / a I RARY fi ,irk ,S�- �•a.,>- 2 ---------- TIGARDPUBLIC LIBRARY Setting a Course - - - for the Tigard Public Library s Director of partners and library team members. After this r Services for the input process, strong themes, interests, and Tigard Public Library, needs emerged. I am happy to introduce our next These surveys and conversations provided a strategic plan. clear shared vision of the library's place in our This document community as a vibrant space for connecting will provide the and learning. Our library strategic planning direction and core team pulled out recurring themes from the course of the input to create a vision and a set of priorities, work of the library objectives, and specific actions that will help for the next move the work of the library in the direction our five years. community has requested. This plan was developed After forming the vision and strategic plan, the during a year of disruption for document was shared once again with our the library, amid the reduction and reinvention community residents, organizational partners, of services due to the COVID-19 public health and library team members to ensure that we emergency. This unique time proved to be heard what our community wants and needs. advantageous for the development of the Our final strategic plan focuses on the themes of strategic plan, as members of the Tigard access, equity, and community connection. We community and library team took the opportunity look forward to engaging with the work outlined to reflect on what we love most about the in this plan to provide excellent customer service library, and how we want our library to serve our and tailor our services to best meet the needs of community into the future. the Tigard community. The process for creating this strategic plan was led by a planning group that included members c4 of the library team and the library board. The core planning team met almost weekly from Halsted Bernard December 2020 through May 2021 to create Director of Library Services surveys, facilitate online focus group meetings, analyze results, and form the vision and priorities of the strategic plan. The core planning team gathered survey input from over 1,100 community and library team a members and listened to several focus group conversations with community organization �I TIGARD PUBLIC LIBRARY STRATEGIC PLAN 2021-2026 V 1 0 N for the Tigard Public Library A community hub for knowledge and enrichment where everyone feels welcome. The Tigard Public Library M I 10 N The Tigard Public Library serves the Tigard community by promoting reading and providing access to materials in all formats to meet residents' informational, cultural, educational and recreational needs. The library fosters lifelong learning and provides an array of programs and services to encourage the development of well-rounded citizens. 0 TIGARD PUBLIC LIBRARY STRATEGIC PLAN 2021-2026 STRATEGIC PRIORITY ONE: COMMUNITY The Library is an inclusive and welcoming place for everyone. OBJECTIVE O OBJECTIVE O The library building and grounds are an Excellent customer service defines the accessible, vibrant space. patron experience. Action is Initiate a design process to optimize Action is Provide multiple options for materials library spaces for ideal customer service and check-out and return to increase convenience patron experience. for patrons in accessing library materials. Action ii: Enhance outdoor spaces to extend Action ii: Create signage that supports learning, play, and community engagement accessible, independent navigation of the beyond the library building. library building. Action iii: Collaborate with communities of Action iii: Provide training and support color and marginalized communities to ensure that allows library team members to make that the library is used as a vital resource. empowered decisions that improve the customer service experience. Action iv: Partner with other city departments and community groups to provide food service Action iv: Use responsive, antiracist processes to options on library grounds. update library policies in order to equitably serve marginalized and historically underserved groups. Action v: Expand possibilities for community groups to access library meeting spaces. OBJECTIVE O The library uses robust, responsive internal and external communication to increase community engagement. Action is Heighten public awareness of the library's resources and services by developing a comprehensive communications strategy that includes redesigning the website and { maintaining a network of community partners. Action ii: Assess internal communication and f develop a plan to improve collective library team knowledge while incorporating opportunities for dialog and collaboration. Action iii: Update and consistently collect measures that accurately tell and celebrate the library's story. > TIGARD PUBLIC LIBRARY STRATEGIC PLAN 2021-2026 I© STRATEGIC PRIORITY ■ • ■ • : KNOWLEDGE The Library is a trusted source for accurate, vital materials and resources. OBJECTIVE O OBJECTIVE O Patrons discover the materials they want Qualified professionals serve the needs of and need. the Tigard Community. Action is Create inclusive, engaging browsing Action is Support internal and external options such as displays in order to simplify and opportunities for training that strengthen expand choice-making. the library professional field and career advancement. Action ii: Assess collection development practices and develop methodology for providing Action ii: All library team members engage quicker patron access to high interest items. in equity-focused professional development activities. Action iii: Update local cataloging procedures to reflect the Cataloging Code of Ethics. Action iii: Assess and adjust staffing needs and priorities to best support departmental goals. 1 OBJECTIVE The library bridges the gap to technology access, tools, and support. \ Action is Develop and implement plans for a _ flexible technology lab that includes tools and events c to support creativity,job seeking and skill development. —I Action ii Increase options for circulating technology, including t mobile computing and internet access. Action iii: Expand collection and increase publicity for the y Library of Things. 0 TIGARD PUBLIC LIBRARY STRATEGIC PLAN 2021-2026 STRATEGIC PRIORITY THREE: ENRICHMENT The Library enriches of •mmunity members. OBJECTIVE - . - OBJECTIVE O The library is a link to education and career success. Action is Partner with the Tigard Tualatin School District (TTSD) to provide library P. cards for all TTSD students. Action ii: Provide robust Job/Career support through resources and classes. e�i ���1 11111 OBJECTIVE A diverse selection of library events ' engages community members of all ages. q Action is Provide culturally responsive programs M f to meet the needs of community members, including those who do not currently think of the library as a resource. Action ii: Continue to build online and hybrid OBJECTIVE programs, providing literacy and enrichment activities for a range of ages and interests. Library services expand access into the community. Action iii: Use current professional standards and best practices to update story time materials, Action is Explore options for a mobile library to resources, and methods to strengthen inclusion, increase access to resources and services for diversity, and equity in early learning activities. those who can't get to the library building. Action iv: Meet the needs Action ii: Collaborate with community partners of English language . to amplify outreach and increase library use by learners through marginalized populations. signage, resources, events, and - Action iii: Develop robust, tailored volunteer staff support. `` opportunities that expand a participant's ability to tell the library's story in the community. Action iv: Work in partnership with other city departments to ensure a library presence as part of the City Facilities Consolidation Project. TIGARD PUBLIC LIBRARY STRATEGIC PLAN 2021-2026 0 ,\ 60 r 7 m x }s1a " Via, .;�f�9a& L rf/ _ U Tigard Public Library Serving the public since 1963 13500 SW Hall Blvd • Tigard, OR 97223 503.684.6537 • www.tigard-or.gov/library