Klarinet Solutions LLC ~ C210114
CITY OF TIGARD - CONTRACT SUMMARY FORM
Contract Title: Office 365 Orchestry Deployment
Contractor Name: Klarinet Solutions
Contract Manager: Keri Anderson
Department: IT
Contract Costs
Original Contract Amount: $44,480.00
Total All Previous Amendments: n/a
Total of this Amendment: $62,080.00
Total Contract Amount: $106,560.00
Procurement Authority
Contract Type: Personal Services
Procurement Type: Intermediate Quotes $10K<=$150K
Solicitation Number: N/A
LCRB Date: N/A
Account String: AmountWork Order – Activity TypeFund-Division-Account
FY 24 $8,160.00600-2300-54006
FY $4,000.00600-2300-5400124
FY 0600-2300-5400625
FY $20,000.00600-2300-5400125
Contracts & Purchasing Approval
Purchasing Signature:
Contract Overview
Contract/Amendment Number: C210114a1
Contract Start Date: 3/15/21 Contract End Date: 3/14/25
Comments: Adding funds to cover contract overages and services for an additional year, processing 1 of 2
available extensions. $32,160 available in new expenses, $29,920 in contract overages.
Rev. 8/21
CITY OF TIGARD, OREGON
AMENDMENT TO CONTRACT NUMBER C210114
FOR
OFFICE 365 ORCHESTRY DEPLOYMENT
AMENDMENT #1
The Agreement between the City of Tigard, a municipal corporation of the State of Oregon, hereinafter called
City, and Klarinet Solutions, hereinafter referred to as Contractor, is hereby amended as follows:
1. EFFECTIVE DATE AND DURATION
The term of the contract is extended for one (1) additional year and will expire on March 14, 2025, unless
otherwise terminated or extended.
2. COMPENSATION
The Compensation section of the Contract is amended to increase the total potential compensation payable
under the Contract by Sixty-Two Thousand Eighty and No/100 Dollars ($62,080.00), to a new not to exceed
amount of One Hundred Six Thousand Five Hundred Sixty and No/100 dollars ($106,560.00). This increase
accounts for payments for contract services rendered to date and an additional year of services. The City
agrees to pay the Contract for future services in accordance with the fee schedule outlined in Exhibit A.
3. METHOD AND PLACE OF SUBMITTING NOTICE, BILLS AND PAYMENTS
Section 5, of the contract is amended to update the contacts for City and Contractor.
CITY OF TIGARD
Attn: Keri Anderson
Address: 13125 SW Hall Blvd
Tigard, OR 97223
Phone: (503) 718-2625
Email: keri.anderson@tigard-or.gov
Except as expressly provided in this contract amendment, all other terms remain unchanged.
IN WITNESS WHEREOF, City has caused this Amendment to be executed by its duly authorized
undersigned officer and Contractor has executed this Amendment upon signature and date listed below.
CITY OF TIGARD KLARINET SOLUTIONS
Signature Signature
Printed Name Printed Name
Date Date
DocuSign Envelope ID: AE381AD7-1D0C-46A6-977E-6640CFB0F016
Linda Amaro
4/24/2024
Steve Rymer
4/25/2024
Rev. 8/21
EXHIBIT A
PRICE AND PAYMENT SCHEDULE
1. Licensing Recurring Services
Contractor will deliver the following licensing services at a fixed cost per user per year.
Yearly Licensing Fee Component Qty Yearly Total
Orchestry
*Pricing is $2 per user per month; paid yearly. If throughout the year
the user count increases by more than 15%, Contractor will invoice
for additional Orchestry licenses required
340 $8,160
Total Yearly Licensing Fees: $8,160/year
2. Monthly Recurring Services
Contractor will deliver the services described here for a monthly price with some ad-hoc billings for
monthly consulting services for the fees set forth below:
Recurring Fee Component Qty Fee
Strategy Core Services + Velocity Site Metrics Software 1 $500
Monthly Service Hours Budget (not to exceed) $1,500
Total Monthly Service Fee Not to Exceed: $2,000
Monthly services hours will be billed at the following rates:
Position Rate Per Hour
Architect $295
Engineer $195
Helpdesk $155
DocuSign Envelope ID: AE381AD7-1D0C-46A6-977E-6640CFB0F016
CITY OF TIGARD-CONTRACT SUMMARY FORM
Contract Overview
Contract/Amendment Number: C210114
Contract Start Date: 3/15/21 Contract End Date: 3/14/24
Contract Title: Office 365 Orchestry Deployment
Contractor Name: Klarinet
Contract Manager: Mike Nolop
Department: IT
Contract Costs
Original Contract Amount: $44,480.00
Total All Previous Amendments:
Total of this Amendment:
Total Contract Amount: $44,480.00
Procurement Authority
Contract Type: Personal Services
Procurement Type: Intermediate Quotes $10K<=$150K
Solicitation Number:
LCRB Date:
Account String: Fund-Division-Account Work Order—Activit): yPe Amount
FY 21 600-2300-54006 $8,160.00
FY 21 600-2300-54001 $10,000
FY 22 600-2300-54006 $8,160.00
FY 22 600-2300-54001 $10,000.00
FY 23 600-2300-54006 $8,160.00
Contracts & Purchasing Approval
�-
Purchasing Signature:
Comments:
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
CONTRACT#C210114
CITY OF TIGARD,OREGON
PERSONAL SERVICES CONTRACT
OFFICE 365 ORCHESTRY DEPLOYMENT
THIS AGREEMENT made and entered into this 15tht day of March, 2021 by and between the City of
Tigard,a municipal corporation of the State of Oregon,hereinafter called City,and Klarinet,hereinafter called
Contractor.
RECITALS
WHEREAS, the City's 2021 fiscal year budget provides for services related to information technology
consulting services;and
WHEREAS, City has need for the services of a company with a particular training, ability, knowledge, and
experience possessed by Contractor, and
WHEREAS, City has determined that Contractor is qualified and capable of performing the professional
services as City does hereinafter require,under those terms and conditions set forth,
THEREFORE, the Parties agree as follows:
1. SERVICES TO BE PROVIDED
Contractor will initiate services immediately upon receipt of City's notice to proceed together with an
executed copy of this Agreement. Contractor agrees to complete work that is detailed in Exhibit A,
incorporated herein by reference.
2. EFFECTIVE DATE AND DURATION
This Agreement is effective upon the date of execution and expires on March 14,2024 with the option
to renew for up to two additional years unless otherwise terminated or extended. All work under this
Agreement must be completed prior to the expiration of this Agreement.
3. COMPENSATION
The City agrees to pay Contractor in accordance with the fee schedule outlined in Exhibit A. The
total amount paid to the Contractor by the City may not exceed Forty Four Thousand Four Hundred
Eighty and No/100 Dollars ($44,480.00). Payments made to Contractor will be based upon the
following applicable terms:
A. Payment by City to Contractor for performance of services under this Agreement includes all
expenses incurred by Contractor, with the exception of expenses, if any, identified in this
Agreement as separately reimbursable.
B. Payment will be made in installments based on Contractor's invoice, subject to the approval of
the City Manager, or designee, and not more frequently than monthly. Unless otherwise agreed,
payment will be made only for work actually completed as of the date of invoice.
C. Payment by City releases City from any further obligation for payment to Contractor for services
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performed or expenses incurred as of the date of the invoice. Payment may not be considered
acceptance or approval of any work or waiver of any defects therein.
D. Contractor must make payments promptly, as due, to all persons supplying labor or materials for
the performance of the work provided for in this Agreement.
E. Contractor may not permit any lien or claim to be filed or prosecuted against the City on any
account of any labor or material furnished.
F. Contractor will pay to the Department of Revenue all sums withheld from employees pursuant to
ORS 316.167.
G. Contractor will pay all contributions or amounts due the Industrial Accident Fund from the
contractor or any subcontractor.
H. If Contractor fails,neglects,or refuses to make prompt payment of any claim for labor or services
furnished to Contractor or a subcontractor by any person as such claim becomes due, City's
Finance Director may pay such claim and charge the amount of the payment against funds due or
to become due the Contractor. The payment of the claim in this manner does not relieve
Contractor or their surety from obligation with respect to any unpaid claims.
I. Contractor will promptly, as due, make payment to any person, co-partnership, association, or
corporation, furnishing medical, surgical, and hospital care or other needed care and attention,
incident to sickness or injury, to the employees of Contractor, of all sums that Contractor agrees
to pay for the services and all moneys and sums that Contractor collected or deducted from the
wages of employees pursuant to any law, contract, or agreement for the purpose of providing or
paying for services.
J. Contractor and its employees, if any, are not active members of the Oregon Public Employees
Retirement System and are not employed for a total of 600 hours or more in the calendar year by
any public employer participating in the Retirement System.
K. Contractor must obtain, prior to the execution of any performance under this Agreement, a City
of Tigard Business License. The Tigard Business License is based on a calendar year with a
December 31st expiration date. New businesses operating in Tigard after June 30th of the current
year will pay a pro-rated fee though the end of the calendar year.
L. The City certifies that sufficient funds are available and authorized for this Agreement during the
current fiscal year. Funding during future fiscal years is subject to budget approval by Tigard's
City Council.
4. OWNERSHIP OF WORK PRODUCT
City is the owner of and is entitled to possession of any and all work products of Contractor which
result from this Agreement,including any computations,plans,correspondence,or pertinent data and
information gathered by or computed by Contractor prior to termination of this Agreement by
Contractor or upon completion of the work pursuant to this Agreement.
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5. ASSIGNMENT/DELEGATION
Neither party may assign, sublet or transfer any interest in or duty under this Agreement without the
written consent of the other and no assignment has any force or effect unless and until the other party
has consented. If City agrees to assignment of tasks to a subcontract, Contractor is fully responsible
for the acts or omissions of any subcontractors and of all persons employed by them. Neither the
approval by City of any subcontractor nor anything contained herein creates any contractual relation
between the subcontractor and City. The provisions of this Agreement are binding upon and will
inure to the benefit of the parties to the Agreement and their respective successors and assigns.
6. STATUS OF CONTRACTOR AS INDEPENDENT CONTRACTOR
Contractor certifies that:
A. Contractor acknowledges that for all purposes related to this Agreement,Contractor is an independent
contractor as defined by ORS 670.600 and not an employee of City. Contractor is not entitled to
benefits of any kind to which an employee of City is entitled and is solely responsible for all payments
and taxes required by law. Furthermore, in the event that Contractor is found by a court of law or
any administrative agency to be an employee of City for any purpose, City is entitled to offset
compensation due, or to demand repayment of any amounts paid to Contractor under the terms of
this Agreement, to the full extent of any benefits or other remuneration Contractor receives (from
City or third party) as a result of said finding and to the full extent of any payments that City is required
to make (to Contractor or to a third party) as a result of said finding.
B. Contractor is not an officer, employee, or agent of the City as those terms are used in ORS 30.265.
7. CONFLICT OF INTEREST
The undersigned Contractor hereby represents that no employee of the City, or any partnership or
corporation in which a City employee has an interest, has or will receive any remuneration of any
description from Contractor,either directly or indirectly,in connection with the letting or performance
of this Agreement, except as specifically declared in writing.
If this payment is to be charged against Federal funds,Contractor certifies that he/she is not currently
employed by the Federal Government and the amount charged does not exceed their normal charge
for the type of service provided.
8. INDEMNIFICATION
City has relied upon the professional ability and training of Contractor as a material inducement to
enter into this Agreement. Contractor represents that all of its work will be performed in accordance
with generally accepted professional practices and standards as well as the requirements of applicable
federal, state, and local laws, it being understood that acceptance of a Contractor's work by City will
not operate as a waiver or release.
Contractor agrees to indemnify and defend the City,its officers,employees,agents,and representatives
and hold them harmless from any and all liability,causes of action,claims,losses,damages,judgments,
or other costs or expenses, including attorney's fees and witness costs (at both trial and appeal level,
whether or not a trial or appeal ever takes place including any hearing before federal or state
administrative agencies), that may be asserted by any person or entity which in any way arise from,
during, or in connection with the performance of the work described in this contract, except liability
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arising out of the sole negligence of the City and its employees. Such indemnification will also cover
claims brought against the City under state or federal worker's compensation laws. If any aspect of
this indemnity is found to be illegal or invalid for any reason whatsoever, such illegality or invalidity
does not affect the validity of the remainder of this indemnification.
9. INSURANCE
Contractor and its subcontractors must maintain insurance acceptable to City in full force and effect
throughout the term of this contract. Such insurance must cover risks arising directly or indirectly out
of Contractor's activities or work hereunder,including the operations of its subcontractors of any tier.
The policy or policies of insurance maintained by the Contractor must provide at least the following
Emits and coverages:
A. Commercial General Liability Insurance
Contractor will obtain,at Contractor's expense,and keep in effect during the term of this contract,
Comprehensive General Liability Insurance covering Bodily Injury and Property Damage on an
"occurrence" form (CG 2010 1185 or equivalent). This coverage must include Contractual
Liability insurance for the indemnity provided under this contract. The following insurance will
be carried:
Coverage Limit
General Aggregate $2,000,000
Each Occurrence $2,000,000
B. Commercial Automobile Insurance
Based on the scope of work, which requires no driving as part of the project, additional auto
insurance is not required. Contractor will obtain,at Contractor's expense,and keep in effect during
the term of the contract, automobile insurance as required by the State of Oregon.
The procuring of such required insurance shall not be construed to limit Contractor's liability
hereunder. Notwithstanding said insurance, Performer shall be obligated for the total amount of
any damage,injury, or loss caused by negligence or neglect connected with this Agreement.
C. Technology Errors and Omissions; Cyber Liability
Contractor shall maintain liability insurance covering acts, errors, or omissions,including negligent
acts, arising out of the performance or failure to perform services related to the Products and
Services under this Agreement.
Contractor shall maintain insurance that will cover any and all claims and losses with respect to
network risks (such as data breaches, unauthorized access/use, ID theft, invasion of privacy,
damage/loss/theft of data, degradation, downtime, etc.) and infringement of intellectual property,
such as copyrights, trademarks, service marks and trade dress.
Such insurance shall include limits of coverage of not less than $2,000,000 written on a per
occurrence basis. If coverage is written on a claims-made basis, coverage shall remain in effect for
not less than three (3) years following the date of termination or expiration of this Agreement.
Evidence of the coverage must be sent to the City for three years following termination or
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expiration of this Agreement.
D. Workers' Compensation Insurance
The Contractor, its subcontractors, if any, and all employers providing work, labor, or materials
under this Contract that are subject employers under the Oregon Workers' Compensation Law
must comply with ORS 656.017,which requires them to provide workers' compensation coverage
that satisfies Oregon law for all their subject workers. Out-of-state employers must provide
Oregon workers' compensation coverage for their workers who work at a single location within
Oregon for more than 30 days in a calendar year. Contractors who perform work without the
assistance or labor of any employee need not obtain workers' compensation coverage. All non-
exempt employers must provide Employer's Liability Insurance with coverage limits of not less
than$1,000,000 each accident.
E. Additional Insured Provision
All required insurance policies, other than Workers' Compensation and Professional Liability,
must name the City its officers, employees,agents,and representatives as additional insureds with
respect to this Agreement.
F. Insurance Carrier Rating
Coverages provided by the Contractor must be underwritten by an insurance company deemed
acceptable by the City. All policies of insurance must be written by companies having an A.M.
Best rating of "A-VII" or better, or equivalent. The City reserves the right to reject all or any
insurance carrier(s) with an unacceptable financial rating.
G. Self-Insurance
The City understands that some contractors may self-insure for business risks and the City will
consider whether such self-insurance is acceptable if it meets the minimum insurance requirements
for the type of coverage required. If Contractor is self-insured for commercial general liability or
automobile liability insurance, Contractor must provide evidence of such self-insurance.
Contractor must provide a Certificate of Insurance showing evidence of the coverage amounts on
a form acceptable to the City. The City reserves the right in its sole discretion to determine
whether self-insurance is adequate.
H. Certificates of Insurance
As evidence of the insurance coverage required by the contract, Contractor will furnish a
Certificate of Insurance to the City. No contract is effective until the required Certificates of
Insurance have been received and approved by the City. The certificate will specify and document
all provisions within this contract and include a copy of Additional Insured Endorsement. A
renewal certificate will be sent to the below address prior to coverage expiration.
I. Primary Coverage Clarification
The parties agree that Contractor's coverage is primary to the extent permitted by law. The parties
further agree that other insurance maintained by the City is excess and not contributory insurance
with the insurance required in this section.
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J. Cross-Liability Clause
A cross-liability clause or separation of insureds clause will be included in all general liability,
professional liability,pollution, and errors and omissions policies required by this Agreement.
A certificate in form satisfactory to the City certifying to the issuance of such insurance will be
forwarded to:
City of Tigard
Attn: Contracts and Purchasing Office
13125 SW Hall Blvd.
Tigard, Oregon 97223
OR
contractspurchasingktigard-or.gov
At the discretion of the City, a copy of each insurance policy, certified as a true copy by an
authorized representative of the issuing insurance company, may be required to be forwarded to
the above address.
Such policies or certificates must be delivered prior to commencement of the work. The procuring
of such required insurance will not be construed to limit Contractor's liability hereunder.
Notwithstanding said insurance, Contractor is obligated for the total amount of any damage,
injury, or loss caused by negligence or neglect connected with this Agreement.
10. METHOD & PLACE OF SUBMITTING NOTICE, BILLS AND PAYMENTS
All notices, bills and payments will be made in writing and may be given by personal delivery,mail, or
by fax. Payments may be made by personal delivery, mail, or electronic transfer. The following
addresses will be used to transmit notices,bills,payments, and other information:
CITY OF TIGARD Ki ARINET
Attn: Mike Nolop Attn: Linda Amaro
Address: 13125 SW Hall Blvd Address:2535 Camino Del Rio South, Suite 310
Tigard, OR 97223 San Diego, CA 92108
Phone: (503) 718-2757 Phone: (619) 994-2005
Email: mikn e,tigard-or.gov Email: lindana klarinetsolutions com
Notice will be deemed given upon deposit in the United States mail, postage prepaid, or when so
faxed,upon successful fax. In all other instances,notices,bills and payments will be deemed given at
the time of actual delivery. Changes may be made in the names and addresses of the person to who
notices, bills, and payments are to be given by giving written notice pursuant to this paragraph.
11. SURVIVAL
The terms, conditions, representations, and warranties contained in this Agreement survive the
termination or expiration of this Agreement.
12. MERGER
This writing is intended both as a final expression of the Agreement between the parties with respect
to the included terms and as a complete and exclusive statement of the terms of the Agreement. No
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modification of this Agreement will be effective unless and until it is made in writing and signed by
both parties.
13. TERMINATION WITHOUT CAUSE
At any time and without cause, City has the right in its sole discretion to terminate this Agreement by
giving notice to Contractor. If City terminates this Agreement pursuant to this paragraph, City will
pay Contractor for services rendered to the date of termination.
14. TERMINATION WITH CAUSE
A. City may terminate this Agreement effective upon delivery of written notice to Contractor, or at
such later date as may be established by City,under any of the following conditions:
1) If City funding from federal, state, local, or other sources is not obtained and continued at
levels sufficient to allow for the purchase of the indicated quantity of services. This Agreement
may be modified to accommodate a reduction in funds.
2) If federal or state regulations or guidelines are modified, changed,or interpreted in such a way
that the services are no longer allowable or appropriate for purchase under this Agreement.
3) If any license or certificate required by law or regulation to be held by Contractor, its
subcontractors, agents, and employees to provide the services required by this Agreement is
for any reason denied, revoked, or not renewed.
4) If Contractor becomes insolvent,if voluntary or involuntary petition in bankruptcy is filed by
or against Contractor, if a receiver or trustee is appointed for Contractor, or if there is an
assignment for the benefit of creditors of Contractor.
Any such termination of this agreement under paragraph (A) will be without prejudice to any
obligations or liabilities of either party already accrued prior to such termination.
B. City, by written notice of default (including breach of contract) to Contractor,may terminate the
whole or any part of this Agreement:
1) If Contractor fails to provide services called for by this Agreement within the time specified,
or
2) If Contractor fails to perform any of the other provisions of this Agreement,or fails to pursue
the work as to endanger performance of this Agreement in accordance with its terms, and
after receipt of written notice from City, fails to correct such failures within ten (10) days or
such other period as City may authorize.
The rights and remedies of City provided above related to defaults (including breach of contract)
by Contractor are not exclusive and are in addition to any other rights and remedies provided by
law or under this Agreement.
If City terminates this Agreement under paragraph (B), Contractor will be entitled to receive as
full payment for all services satisfactorily rendered and expenses incurred,provided, that the City
may deduct the amount of damages, if any, sustained by City due to breach of contract by
Contractor. Damages for breach of contract include those allowed by Oregon law, reasonable
and necessary attorney fees, and other costs of litigation at trial and upon appeal.
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15. ACCESS TO RECORDS
City will have access to such books, documents, papers and records of Contractor as are directly
pertinent to this Agreement for the purpose of making audit, examination, excerpts and transcripts.
16. HAZARDOUS MATERIALS
Contractor will comply with all federal Occupational Safety and Health Administration (OSHA)
requirements and all Oregon safety and health requirements. In accordance with OSHA and Oregon
OSHA Hazard Communication Rules, if any goods or services provided under this Agreement may
release, or otherwise result in an exposure to, a hazardous chemical under normal conditions of use
(for example, employees of a construction contractor working on-site), it is the responsibility of
Contractor to provide the City with the following information: all applicable Safety Data Sheets, the
identity of the chemical/s, how Contractor will inform employees about any precautions necessary,
an explanation of any labeling system, and the safe work practices to prevent exposure. In addition,
Contractor must label,tag, or mark such goods.
17. FORCE MATEURE
Neither City nor Contractor will be considered in default because of any delays in completion and
responsibilities hereunder due to causes beyond the control and without fault or negligence on the
part of the parties so disenabled,including but not restricted to, an act of God or of a public enemy,
civil unrest,volcano, earthquake, fire, flood, epidemic, quarantine restriction, area-wide strike, freight
embargo,unusually severe weather or delay of subcontractor or supplies due to such cause;provided
that the parties so disenabled will within ten (10) days from the beginning of such delay, notify the
other party in writing of the cause of delay and its probable extent. Such notification will not be the
basis for a claim for additional compensation. Each party will, however, make all reasonable efforts
to remove or eliminate such a cause of delay or default and will,upon cessation of the cause,diligently
pursue performance of its obligation under the Agreement.
18. NON-WAIVER
The failure of City to insist upon or enforce strict performance by Contractor of any of the terms of
this Agreement or to exercise any rights hereunder should not be construed as a waiver or
relinquishment to any extent of its rights to assert or rely upon such terms or rights on any future
occasion.
19. HOURS OF LABOR,PAYE UITY
In accordance with ORS 279B.235, the following are hereby incorporated in full by this reference:
A. Contractor may not employ an individual for more than 10 hours in any one day, or 40 hours in
any one week, except as provided by law. For contracts for personal services, as defined in ORS
279A.055, Contractor must pay employees at least time and a half pay for all overtime the
employees work in excess of 40 hours in any one week, except for employees who are excluded
under ORS 653.010 to 653.261 or under 29 U.S.C. 201 to 209 from receiving overtime.
B. Contractor must give notice in writing to employees who work on a public contract, either at the
time of hire or before commencement of work on the contract,or by positing a notice in a location
frequented by employees, of the number of hours per day and days per week that the employees
may be required to work.
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C. Contractor may not prohibit any of Contractor's employees from discussing the employee's rate
of wage,salary,benefits or other compensation with another employee or another person and may
not retaliate against an employee who discusses the employee's rate of wage, salary, benefits or
other compensation with another employee or another person.
D. Contractor must comply with the pay equity provisions in ORS 652.220. Compliance is a material
element of this Agreement and failure to comply will be deemed a breach that entitles City to
terminate this Agreement for cause.
20. NON-DISCRIMINATION
Contractor will comply with all federal, state, and local laws, codes, regulations, and ordinances
applicable to the provision of services under this Agreement,including,without limitation:
A. Title VI of the Civil Rights Act of 1964;
B. Section V of the Rehabilitation Act of 1973;
C. The Americans with Disabilities Act of 1990, as amended by the ADA Amendments Act
(ADAAA) of 2008 (Pub L No 101- 336); and
D. ORS 659A.142,including all amendments of and regulations and administrative rules,and all other
applicable requirements of federal and state civil rights and rehabilitation statutes, rules and
regulations.
21. ERRORS
Contractor will perform such additional work as may be necessary to correct errors in the work
required under this Agreement without undue delays and without additional cost.
22. EXTRA(CHANGES)WORK
Only the City's Project Manager for this Agreement may change or authorize additional work. Failure
of Contractor to secure authorization for extra work constitutes a waiver of all right to adjust the
contract price or contract time due to such unauthorized extra work and Contractor will not be entitled
to compensation for the performance of unauthorized work.
23. WARRANTIES
Contractor will warrant and guarantee work during the term of this Agreement that all practices and
procedures, workmanship and materials are the best available unless otherwise specified in the
profession. Neither acceptance of the work nor payment therefore relieves Contractor from liability
under warranties contained in or implied by this Agreement.
Except as may otherwise be expressly permitted or provided in this Agreement, all services will be
transferred to the City free and clear of any and all restrictions on or conditions of transfer,
modification, licensing, sublicensing, direct or indirect distribution, or assignment, and free and clear
of any and all liens, claims, mortgages, security interests, liabilities, and encumbrances of any kind.
Contractor will maintain, operate, and enforce,prior to the receipt of and during the period in which
Contractor has possession of or access to any personal information, an active and effective
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information security program to preserve the security and confidentiality of all personal information
that is contained in any document, record, compilation of information or other items to which
Contractor receives access,possession, custody or control.
24. ATTORNEY'S FEES
In the event an action, suit of proceeding, including appeal, is brought for failure to observe any of
the terms of this Agreement, each party is responsible for that party's own attorney fees, expenses,
costs and disbursements for the action, suit,proceeding, or appeal.
25. CHOICE OF LAW,VENUE
The provisions of this Agreement are governed by Oregon law. Venue will be the State of Oregon
Circuit Court in Washington County or the U.S. District Court for Oregon,Portland.
26. COMPLIANCE WITH STATE AND FEDERAL LAWS/RULES
Contractor will comply with all applicable federal, state and local laws,rules and regulations applicable
to the work in this Agreement.
27. CONFLICT BETWEEN TERMS
In the event of a conflict between the terms of this Agreement and Contractor's proposal, this
Agreement will control. In the event of conflict between a provision in the main body of the Agreement
and a provision in the Exhibits, the provision in the main body of the Agreement will control. In the
event of an inconsistency between Exhibit A and Exhibit B,Exhibit A will control.
28. AUDIT
Contractor will maintain records to assure conformance with the terms and conditions of this
Agreement and to assure adequate performance and accurate expenditures within the contract period.
Contractor agrees to permit City,the State of Oregon,the federal government,or their duly authorized
representatives to audit all records pertaining to this Agreement to assure the accurate expenditure of
funds.
29. SEVERABILITY
In the event any provision or portion of this Agreement is held to be unenforceable or invalid by any
court of competent jurisdiction,the validity of the remaining terms and provisions will not be impaired
unless the illegal or unenforceable provision affects a significant right or responsibility, in which case
the adversely affected party may request renegotiation of the Agreement and,if negotiations fail,may
terminate the Agreement.
30. COMPLIANCE WITH TAX LAWS
Contractor represents and warrants that Contractor is, to the best of the undersigned's knowledge,
not in violation of any Oregon tax laws including but not limited to ORS 305.620 and ORS Chapters
316, 317, and 318. Contractor's failure to comply with the tax laws of this state or a political
subdivision of this state before the Contractor executed this Agreement or during the term of this
Agreement is a default for which the City may terminate this Agreement and seek damages and other
relief available under the terms of this Agreement or applicable law.
[Signature Page to Follow]
Page 10
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
IN WITNESS WHEREOF, City and Contractor have caused this Agreement to be executed by their duly
authorized officials.
CITY OF TIGARD KLARINET
ocu �gne y:
B By:
�+n Qw�ara
89ESF10BNMA476
Name: Name: ..-
Steve Rymer Linda Amaro
Title:
City Manager Title: CEO
Date:
03/11/2021 Date: 3/11/2021
Page 11
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
EXHIBIT A
rinet
Orchestry Deployment & Ongoing Strategy +
Consulting Services
Statement of Work
For: The City of Tigard
• 4' 0
Tigard , Oregon
December 21, 2020
Prepared By:
Brian Long, Director of Business Development
Matt Fishman, Director of Service Delivery
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
Table of Contents
1 Our Process................................................................................................................................3
2 Executive Summary....................................................................................................................4
3 Current Environment..................................................................................................................4
4 Project Deliverables....................................................................................................................5
5 Project Description.....................................................................................................................6
5.1 Fixed Fee Services.........................................................................................................................6
5.2 Recurring Services.........................................................................................................................7
5.3 Out of Scope..................................................................................................................................8
6 Project Timeframe......................................................................................................................8
6.1 Resources and Skills......................................................................................................................8
7 Locations....................................................................................................................................9
8 Assumptions...............................................................................................................................9
9 Price and Payment Schedule.....................................................................................................10
9.1 Fixed Fees....................................................................................................................................10
9.2 Monthly Recurring Services........................................................................................................10
9.3 Licensing Recurring Services.......................................................................................................11
9.4 Payment Schedule.......................................................................................................................11
9.5 Travel Expenses...........................................................................................................................11
10 References............................................................................................................................12
11 Terms and Conditions ...........................................................................................................13
12 SOW Acceptance...................................................................................................................14
13 About Klarinet Solutions .......................................................................................................15
13.1 History.........................................................................................................................................15
13.2 Mission &Vision..........................................................................................................................15
13.3 Solutions Provided ......................................................................................................................15
13.4 Microsoft Competency ...............................................................................................................15
SoKlarinet'
CONFIDENTIAL I PAGE 2 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
1 Our Process
Evaluate
What do you want
and need
support -
Keeping it #
current
Design
Implement How should it
Going Live? work?
Build
Putting it t0g9ther
�KlarinetG
CONFIDENTIAL I PAGE 3 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
2 Executive Summary
The City of Tigard ("Customer") has started a journey of moving to Microsoft 365 and is currently using
Teams Online for document collaboration,team collaboration, communication, and information sharing.
As Teams was rolled out to employees and adopted, the need to govern and provide specific workspace
templates with added functionality was needed to use the system effectively as a team collaboration
tool. A third-party add-in tool to Microsoft Teams called Orchestry will provide a balanced platform
composted of adoption tools, engaging templates, controlled provisioning, and self-service tools to drive
usage and adoption success in Microsoft 365 and Microsoft Teams. Klarinet Solutions can deploy this
powerful solution within the existing City of Tigard Microsoft 365 tenant and provide ongoing strategy
and consulting services to support the continued adoption of the Microsoft Cloud tools available to the
city.
Customer Objectives:
• Implement modern Microsoft Team's capabilities and encourage team collaboration, document
management, and task completion
• Drive innovation, efficiency, and engagement by bringing users, information, and conversations
into a single collaborative space
• Navigate key stakeholders through the Microsoft 365 chaos by providing them with the right
solutions and designing a strategy for best implementing these cloud tools
• Provide ongoing strategy services around the city's Modern Digital Workplace needs
• Implement new enhancements to any tool within the Microsoft 365 cloud suite
• Providing training and instructional help as needed to empower The City of Tigard's team to do
as much as possible in house
• Provide Orchestry per month licensing services for up to 400 users
3 Current Environment
• Onsite Intranet site - Microsoft Office SharePoint Server 2007 (basic maintenance capacity)
• Using Microsoft 365
o Branded Home Page
o Structured sites for Human Resources, Quality&Safety
0 339 Office 365 G3 Licenses
0 28 Active Office 365 F3 Licenses(adjusts to 50 during summer months)
• Teams use:
0 90 Teams (6 dynamic)
o Project team sites
o Teams chat, channels,video calls, and video conferencing in use
o On average, one new Teams site request comes in every week
o Project teams are deleted every 2-3 months
• Running Exchange Online
• Using OneDrive online
• Power BI in use (limited)
• Limited SharePoint Online usage
o Only building new sites in SharePoint Online
• Using Power Platform Forms and Power Automate
SoKlarinet
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DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
o Public facing forms with attached workflows
o Onsite contact tracing
o Telecommute check-ins
• 184 users who use at lease one service other than Outlook/Exchange
• 198 users who regularly use 4 or more services out of Office 365
4 Project Deliverables
The following provides an outline of the associated deliverables for this project and alignment with the
product line items later in the document.
• Project Management and Oversight
o Weekly status meetings, project communications and tracking project status
• Orchestry Configuration and Deployment
o Orchestry installation, basic setup, and post installation verification
o Custom Workspace creation (3) including requirements workshops, (3) iterations for
review and implementation as Orchestry workspaces
o Basic Orchestry training including configuration and upkeep of templates, configuration
options for the Workspace directory and basic usages
o End user training materials related to Workspaces for end users
• Strategy Core Services
o Cloud strategy services from Klarinet's expert team to provide continuous cloud
adoption services
o Software license for Klarinet's Velocity Site Metrics solution (500 users or less)
o Evaluate Velocity Site Metrics usage reports and provide advice for changes to improve
usage and adoption. Velocity Site Metrics Software includes:
■ Intranet Analytics
■ Traffic Trends
■ Customizable Dashboards
■ Real Time Visitor Tracking
■ Engagement and Goals
■ Download Tracking
■ Session Recording
• Monthly Service Hours Budget
o Monthly consulting ad-hoc services to be used as need for consulting support, updates
and project work to implement new solutions such as new site templates, deploying
Power Apps and Automate workflows, migration of data, etc..
o Recommended 3-month post Orchestry deployment budget of$2,000 to provide access
to a team of Microsoft Modern Digital Workplace consultants
o After 3 months'; monthly "service hours" budget will be evaluated to determine if more
or less is required and budgets can be adjusted at any time
o Un-used monthly consulting budget rolls forward into the city's available bucket of
"Service Hours"
o Budget can be used for data migration services which are listed as "out of scope"
o Un-used monthly consulting budget must be used prior to contract cancellation
■ 30-day notice is required to cancel agreement and ongoing consulting
arrangement with Klarinet Solutions
so Klarinet'
CONFIDENTIAL I PAGE 5 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
• Orchestry Licensing Services
o 340 Orchestry licenses (only for Office 365 G3 users)
■ See: www.orchestry.com
5 Project Description
Klarinet Solutions will deliver the following services on a fixed cost basis throughout the duration of the
engagement.
5.1 Fixed Fee Services
Proiect Management and Oversight
The Project Core Fee covers the cost of planning the project, project management and staffing.
Klarinet will:
• Assist your team in planning the entire project to ensure business continuity during the project
• Provide a comprehensive Quality Assurance process to ensure your business is uninterrupted
• Provide a central point of contact for your team to manage the project expectations
Orchestry Configuration and Deployment
The City of Tigard is seeking to implement an intuitive Microsoft Teams solution that delivers a
collaborative experience that prioritizes adoption,governance, and the successful usage of Microsoft
Teams. Klarinet Solutions will partner with City of Tigard to deploy Orchestry, a cost-effect solution that
empowers organizations to get the outcomes they desire out of Microsoft 365, Microsoft Teams, and
Share Point. We simplify the approach to Modern Collaboration Architecture and create Microsoft
Teams templates with ease, as well as leverage a single view and intuitive Workspace Directory.
Working closely alongside your Executives and IT staff, our own highly skilled and award-winning
professional team will assist in planning, preparing, and implementing your Orchestry solution to meet
the specific needs of City of Tigard. In addition,we will mentor your team every step of the way, from
planning to post-implementation support and training.
Klarinet Solutions will assist your team to:
• Install Orchestry into the city's digital workplace environment
• Review permission and consent required
• Verify Orchestry Teams App install, Orchestry Web App install and Orchestry Web Part
installation
• Workspace directory configuration including initial import, import options and default visibility
of Teams, Sites and Groups
• Deployment of the out of the box Orchestry Templates
• Deploy approval workflow, naming policy, and configuration for out of the box templates(Team,
Team Site and Communication Site)
• Deploy Index options including automatically creating non-Orchestry created assets, hiding of
private Teams/Sites and user override of Workspace Directory options
• Orchestry App Visibility configuration including configuration of Teams App Policy and Teams
Set Up Policies
so Klarinet'
CONFIDENTIAL I PAGE 6 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
5.2 Recurring Services
Strategy Core Services
On a monthly basis, Klarinet solutions will provide software plus professional services to guide your
company on its cloud adoption journey. The client experience manager assigned to work with you will
provide the management of the following services and will act as your single point of contact for the
relationship. Our client support team is also available to assist on an as needed basis by emailing
support@ klarinetsolutions.com or through our support portal at https://support.klarinetsolutions.com.
As a part of this fee, the following services are included, and the time spent on these activities will not
be billed to your"service hours" budget.
• Monthly KS Tech Webinars which are also available on demand if your unable to attend live (1
hour per month)
• Quarterly briefing sessions with a Klarinet Solutions Architect
• Annual review meeting with Klarinet Solutions Business Leader
• Klarinet's Velocity Site Metrics software to help drive engagement and user adoption. Software
includes:
o Intranet Analytics
o Traffic Trends
o Customizable Dashboards
o Real Time Visitor Tracking
o User Flows and Paths
o Engagement and Goals
o Download Tracking
o Session Recording
o Click Heat-maps
Service Hours Budget
Service hours are designed to be used for ad-hoc consulting services. Klarinet Solutions will provide
access to our talented information technology bench from Tier 1 up to Architect level-based
support/consulting. Hours are billed according to the charge rate of the resource assigned.The
Managed Consulting Budget provides for ad-hoc support & consulting by the hour. Hours are billed in
15-minute increments of time on actual time spent. Any un-used monthly consulting budget rolls
forward into your available bucket of service hour funds. Whatever funds are available at any given
time can be used towards funding project work. Klarinet recommends a monthly service budget of
$2,000 per month for the first 3 months post Intranet deployment at the city. The budget will be
evaluated after three months to determine if more or less is required. Monthly budget amounts can
be adjusted at any time.
so Klarinet'
CONFIDENTIAL I PAGE 7 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
Rate Card:
Position Rate Per Hour
Architect $295
Engineer $195
Helpdesk $155
5.3 Out of Scope
Any services not explicitly listed above as "In Scope" shall be considered out of scope for this project.
Note: Service hour budget can be used to perform any out-of-scope services.
6 Project Timeframe
Estimated Start Date: (10) Days from signed contract and initial deposit payment.
The estimated project duration is approximately 2 to 3 weeks *. Klarinet Solutions will work with
Customer to provide the required resources to meet a schedule that would be agreeable to all parties. In
addition,the schedule assumes reasonable access to Customer resources and does not allow for
holidays, vacations, and unforeseen delays in deliveries.
*Please be advised that the above timeframe is to provide a general timeline for delivery and is not a
true reflection of the total man hours/effort involved for this engagement.
6.1 Resources and Skills
Your project will have a project management resource assigned by Klarinet Solutions to ensure
successful delivery.This resource will be your first stop after accepting your statement of work and
paying your initial invoice by way of a project pre-kickoff meeting. During this meeting they will
introduce themselves and our team and ensure all prerequisites are met for a smooth kickoff to your
project.At kickoff you will have a technical overview of your statement of work with your delivery
consultant.
Post kickoff your project will enter a discovery phase;typically for about 5 business days;for your
project consultant to check health, counts, and inventory of data or services and prepare your
implementation plan.This implementation plan will be reviewed by your team with your project
management and engineering resources and provide a general guideline and timetable for project
delivery. Outside of the implementation plan, during your project you'll be offered a weekly status
meeting and/or weekly status update report should you wish,which serves as a time to ensure all
parties on the project are well informed on progress, roadblocks, and next steps.
Project Management; manages ongoing relationship post
Customer Experience Manager implementation. Responsible for tracking client
communications, contracts, and schedules.
aKlarinet'
CONFIDENTIAL I PAGE 8 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
Responsible for technical aspects of the Orchestry Installation,
Template Configuration, Workspace Directory Configuration,
Share Point/Orchestry Consultant and Post Installation Verification. Conducts Orchestry training,
Orchestry configuration, and usage support.
Share Point/Orchestry Helpdesk User support requests,troubleshooting activities, general IT
support for SharePoint,Teams,Yammer, etc.
7 Locations
The location(s) of services to be provided and billing contact is:
Contact Information
Company Name
City of Tigard
Street Address
13125 SW Hall Blvd.
City,State,Zip Code
Tigard, OR,97223
Contact Name
Vincent Silverwood, M365 Systems Engineer
Contact Phone Number and E-mail Address
P: (503) 718-2409/E: vincents@tigard-or.gov
Work Location
All work to be performed remotely
8 Assumptions
The project scope and associated price quoted within this Statement of Work are based on the following
assumptions. Should any element(s) of these assumptions be lacking during execution of services,
additional time and associated fees and expenses may be required to complete this Statement of Work.
1. The City of Tigard current environment is as stated above.
2. Any limitations included in this proposal are noted and accepted by The City of Tigard.
so Klarinet'
CONFIDENTIAL I PAGE 9 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
3. No changes will be made to the scope of this proposal after acceptance without a Change Order
being submitted.
4. Customer will provide Klarinet Solutions with administrative access to the current environment.
5. Customer will provide the necessary workspace and network access to provide the above
services.
6. Klarinet Solutions assumes and recommends that Customer perform a full working backup of
their network prior to the commencement of services.
7. Klarinet Solutions will not develop applications as a part of this Statement of Work.
8. Customer will allow Klarinet Solutions unattended access to their environment for the duration
of the project.
9. All parties agree that personnel shall not be asked to perform, nor volunteer to perform,
engineering and/or consulting tasks that lie outside the skill sets and experience of personnel.
Personnel have the right to decline on a service request if the request falls outside the scope of
their experience and expertise.
9 Price and Payment Schedule
9.1 Fixed Fees
Klarinet Solutions proposes to deliver the services described here for a fixed price for the fees set forth
below:
Service Component •
Project Management and Oversight 1 Included
Orchestry Configuration and Deployment 1 $5,000
Total • 0••
9.2 Monthly Recurring Services
Klarinet Solutions proposes to deliver the services described here for a monthly price with some ad-hoc
billings for monthly consulting services for the fees set forth below:
Recurring Fee Component Qty Monthly
Strategy Core Services+Velocity Site Metrics Software 1 $500
Service Hours Budget 1 $2,000
. 11
so Klarinet'
CONFIDENTIAL I PAGE 10 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
9.3 Licensing Recurring Services
Klarinet Solutions will deliver the following licensing services at a fixed cost per user per year:
ComponentYearly Licensing Fee QtY Yearly Fee
Orchestry 340* $8,160
*Pricing is$2 per user per month; paid yearly. If throughout the year
the user count increases by more than 15%, Klarinet Solutions will
invoice for additional Orchestry licenses required.
Total Yearly Licensing Fees: .•
This quote is valid for 60 days from 12/21/2020.
9.4 Payment Schedule
The following table describes the project milestones. When these are completed and approved by
Customer, Klarinet Solutions will invoice the specified amount.
First Payment Fee
Project One Time Fees(50%) $2,500
Monthly Recurring Services Retainer * $2,500
*First month billed upfront but actual start date can be immediately or at the time the
deployment services project is completed.
Licensing Recurring Services (Year 1)for Orchestry* $8,160
First Payment Total: .0
Service Milestone Payments Fee
Due Upon Orchestry Deployment(50%) $2,500
Future Payments Total: 00
9.5 Travel Expenses
No travel is anticipated for this project.
so Klarinet'
CONFIDENTIAL PAGE 11 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
10 References
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CONFIDENTIAL PAGE 12 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
11 Terms and Conditions
1. This Statement of Work("SOW") outlines the services required to be performed by Klarinet
Solutions ("Klarinet")to provide project management and technology consulting services to
Customer. Upon proper execution,the terms and conditions set forth herein shall become
binding obligations between Klarinet and Customer and shall be in effect from the date this
document is signed by both parties.This SOW is made pursuant to the Professional Services
Agreement, between Klarinet and Customer. Wherever there is a conflict between this SOW
and the Professional Services Agreement,the Professional Services Agreement's terms and
conditions shall control.
2. Duration of Contract Addendum: This contract addendum shall remain in effect for a period of
twelve (12) months from the commencement date agreed between Klarinet Solutions
and Customer, and if contains provisions herein, may renew automatically on the anniversary
thereof. Either Party may terminate this contract addendum at any time and for any reason by
providing a written notice at least thirty (30) calendar days in advance of early termination to
the other party. Any such early termination shall be effective as of the end of the monthly
billing period following the month in which the notice of early termination was delivered to the
other Party.
3. Additional Work, Customization, and Out of Scope Items: When additional customization or
other work to be done during the duration of the project, if this work is outside of the scope of
the SOW defined, Customer has an option to accept and approve additional work based on fixed
bid estimate. These services are provided by Klarinet Solutions on a T&M basis based on a
standard rate sheet which is available upon request. Before proceeding with out of scope
support, Klarinet Solutions shall notify Customer when requested services are deemed out of
scope and seek written confirmation to complete such services. Customer will be given an
estimate of total costs to complete the defined work. All of the T&M work is invoiced at the end
of each month (thus not at the end of the total project).
4. Hardware:All hardware (PC, Server, Firewall, Network Switches etc.) and hardware repair costs
are the sole responsibility of the Customer. Klarinet Solutions assumes no liability for hardware
or software failures.
5. Onsite Visits:The SOW detailed herein is for remote work. In the event that one (1) or more on-
site visits by Klarinet Solutions are required, each such visit is subject to a minimum accounting
period of two (2) hours. In addition to the total fees listed above, Customer shall reimburse
Klarinet Solutions for preapproved, reasonable and actual supplies,travel and travel-related
expenses incurred by Klarinet Solutions in connection with the performance of the work.All
travel expenses hereunder are subject to review by Customer and the Customer Travel Policy,
and Klarinet Solutions must submit appropriate documentation evidencing expenses to be
reimbursed. Onsite travel mileage will be billed at current IRS reimbursement rates.
6. Approvals: Customer primary point of contact will manage logistics of stakeholder approvals.
7. Compliance: Unless specifically noted, Klarinet Solutions does not guarantee compliance with
Sarbanes-Oxley, HIPAA, or any other regulatory or industry documentation requirements.
8. Delays: Klarinet Solutions is not responsible for delays caused by failures; including but not
exclusive to systems, personnel or environmental causes or in receiving data from Customer.
9. Project restart fee:The efforts to deliver the objectives of the SOW constitute a project. In the
unforeseen event where Customer needs to place the project on hold or abandon project for a
period greater than ninety(90) days,this will require a project restart fee. An advisory or
discovery fee may be required to validate environment and infrastructure. Klarinet Solutions
SoKlarinet'
CONFIDENTIAL I PAGE 13 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
shall notify Customer of any applicable additional fees prior to commencing with the
corresponding services.
12 SOW Acceptance
This Statement of Work outlines the services required to be performed by Klarinet Solutions ("Klarinet")
to provide services and/or product to Customer. Upon full execution,the Terms and Conditions set forth
herein shall become binding obligations between Klarinet and The City of Tigard and shall be in effect
from the date this document is signed by both parties.This Statement of Work is made pursuant to the
Professional Services Agreement, between Klarinet and The City of Tigard effective
("Master Agreement").Wherever there is a conflict between this SOW
and the Master Agreement, the Master Agreement's terms and conditions shall prevail.
Once fully executed,this document will become the Statement of Work for the project defined in this
document.The Customer's signature below authorizes Klarinet Solutions to begin the services described
above and indicates the Customer's agreement to process and pay the invoices associated with these
services.
The City of Tigard Klarinet Solutions, LLC
Name Steve Rymer Name Linda Amaro
Title City Manager Title CEO
ocuftned by:
Signature Signature
[�,
E5F1t1B90SA476...
Date 03/11/2021 Date 3/11/2021
Purchase Order SOW#
so Klarinet'
CONFIDENTIAL I PAGE 14 OF 15
DocuSign Envelope ID: EB4674D9-44F1-4747-9F39-F2CC9CO218D6
STATEMENT OF WORK FOR THE CITY OF TIGARD ORCHESTRY DEPLOYMENT&ONGOING STRATEGY+CONSULTING SERVICES
13 About Klarinet Solutions
13.1 History
As a privately held company located in San Diego, California founded in 2010, Share Point, Intranet,
Microsoft 365 and Digital Workplaces. It is all we do — all day, and every day. Many choose us because
we're award-winning. Clients stay with us and continue to recommend us because they know first-hand
that we're devoted to making today's best technologies optimally efficient and easy to use — and
because we're genuinely nice people,too!
We consistently exceed both our goals, and client expectations of providing superior custom-tailored
approaches with Microsoft business environments—just ask our satisfied clients. Like most tech geeks,
we never cease to get excited about new technology—but we're even more interested in how we can
apply it to make your business run more smoothly.You see,we have this crazy idea that companies
should be focused on getting their work done, not arm-wrestling with the technology that is supposed
to be making their lives easier. In turn,this leads to employees who become more productive because
they are happier to have a clear work-life balance.
We provide companies across the United States with leading, customized digital workplace and modern
office solutions that are simple to adopt, easy to use, and are cost-efficient.
13.2 Mission & Vision
Klarinet connects people to the purpose of their organization. We hire the best and brightest digital
modern workplace consultants who are passionate about solving real technology problems. We feel
that if employees are better connected to their job role and purpose, they will be happier employees
and live more fulfilled lives.
13.3 Solutions Provided
Full Modern Digital Workplace services for Microsoft solutions along with cloud security and compliance
services. We provide solutions to implement new customer Intranet solutions,team collaboration
centers,to institute change across organizations on a new way of sharing information, conversating and
accessing information. Here is a list of the type of services we can provide:
• Share Point strategy, architecture, development,training, automation, and helpdesk
services.
• Teams strategy, architecture, development, training, automation, and helpdesk services.
• Ongoing Digital Workplace Managed IT/Outsourced IT Services
• Power Apps, Power Automate, and Power BI consulting services
• Data migration Services
• Content authoring services
13.4 Microsoft Competency
Klarinet is a Microsoft Certified Partner in Cloud productivity and Collaboration and Content.
801(larinet'
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