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Winter 2020 CITY 1 Tigard The City of Tigard provides clean,safe,dependable 11 IN drinking water to the residents of Durham, Tigard,two-thirds of . The Service Rate Will Go Up in January: is How Will Your Money Be Invested? o � ' High quality drinking water and a resilient system of delivery to every customer. 7� r1 r 4 —— � Ap./ I Supply Treatment Distribution Storage Clackamas Lake Oswego Distribution ASR River Tigard Water System Wells Partnership The system includes Two city-owned aquifer Questions? The Clackamas River Water is treated to 14 storage reservoirs, storage and recovery Tigard has the answers! is our drinking water exceed safe drinking 6 pump stations and (ASR)wells,and a source. water standards. about 250 miles of pipes. native groundwater well supplement summer supply. General Inquiries? Public Works Key Performance 503-718-2591 ComplianceO Adequate Days of Your Water Bill? 100% with Drinking Boil Water Pressure for 365 ZPreguntas? Water Standards Notices Fire Flow Se habla espanol Utility Billing Money Saving Measures example,we will save money by replacing the water 503-718-2460 main in downtown during the construction of the Listening for Leaks Our crews are testing new technology that uses Main Street Green Street project. Water Emergencies? acoustic sensors to"listen"for water leaks.The Drive-by Technology devices are activated at night when roads are Public Works New water meters are fitted with a radio device and 503-718-2591 relatively quiet to help pinpoint the location of transmit readings and data using drive-by technology.■ potential water leaks.We will save time and money using this technology as potential leaks will be identified before a main break occurs. After-hours 0 p Investing in our Water Emergencies? Colocatin Water Projects future. Find a water On-call Service As a cost saving measure,water construction projects i{ - improvement project 503-639-1554 are coupled with other city construction projects.For Q •• near you. Water Staff Profile: - Our Everyday Hero ARD AID Clark Farrier a L9 y _o v We V You Tigard Assistance Program Expanded • NEW! Financial assistance to multifamily tenants and commercial tenants. • EXTENDED! Utility bill assistance to How long have you worked for the City of Tigard? June 30, 2021 or until funding runs out. I've worked for the city for 30 years and have another 15 years to go.I originally intended for this job to be temporary.I was • EXTENDED! Waiver of late fees and water shut looking for a way to earn money to travel and live in Australia. off actions to April 1, 2021. Thirty years later,still here. This is the second program expansion as directed by What is your title and what do you do? Tigard City Council. In September, assistance to utility Senior customer service field representative. billing customers was increased from $40 to the monthly Where does your background/work history/ billing total. experience come from? I am one of two remaining employees from the Tigard Water Apply for Assistance' District. tigard-or.gov/aid 1 503-639-3572 1 ubaid@tigard-or.gov The summer before graduating college I worked for the water district in my hometown. What do you like about your work? �■ �!�■ I enjoy being outside,reading meters,and making things run smoothly for Utility Billing ❑� L What is something that people might not know about the work you do? Any interesting trivia or tidbits? At work,I really enjoy getting to know customers and helping � them with questions.At home,I enjoy beekeeping. 0 Be Prepared Winterize Your Pipes Today • Allow one indoor faucet to slowly drip cold water. Select the faucet that is the farthest from the front door. This keeps water moving,making it less likely to freeze. Do not leave water running in unoccupied buildings. • Set your thermostat no lower than 55 degrees Fahrenheit day or night (even if you are away during winter months). © If your pipes freeze: With the onset of winter,you should be safeguarding your home's • Determine which pipe(s) are frozen.If some faucets work plumbing from freezing temperatures. When a pipe freezes and breaks, but others don't,that means pipes inside your home are frozen. you could be faced with flooding and property damage which leads to . Determine if it's hot or cold water. expensive repair costs and the inconvenience of being without water. 0 If it's hot water:Turn off the water to your water heater.Cold ® Prepare your pipes for cold weather: water should still be available to the rest of your house. • Know the location of the water shut-off valve. If an ° If it's cold water:Turn off the main water shut-off valve. emergency occurs,you will need to locate the valve and know Water will not be available to the rest of your house. how it works.You should share this information with other • If a pipe is frozen, assume the pipe is broken and members of your household. will leak when thawed.Be ready to shut off your water in a • Protect pipes with tape and insulating materials.You hurry when the line thaws.You can find leak repair supply at should insulate hot and cold pipes in unheated areas,such as the nearest hardware store. the garage,crawl space or attic. • Call a plumber to assist you with repairs and get your • Use caulk where pipes enter the house.You should close water in working order. foundation vents to minimize cold wind from blowing into • Remember: NEVER thaw a frozen pipe with an open your house.Pipes exposed to drafts from open foundation vents flame.You may start a fire,and your pipe might burst.Use hot are at risk of freezing or splitting during cold weather.You air from a hair dryer or the exhaust from a vacuum cleaner. should cover foundation vents with foam blocks,thickly folded newspaper or cardboard (open the vents again in the spring to If you are unsure,immediately close the main shut-off prevent dry rot). valve to stop excessive flooding.If you cannot turn off the main • Disconnect and drain hoses from outside faucets. shut-off valve,call 503-718-2591 and a utility staff member will turn off the water at the meter for you. If your emergency occurs • If you have a separate shut-off valve for outside faucets, after hours,contact the utility on-call service at 503-639-1554. ■ shut it off.Then go outside and turn on all faucets to drain the water out of the pipes. Learn more at: • If you don't have a separate shut-off valve,wrap outside www•tigard-or.gov/city_hall/turn_water_off.php faucets or hose bibs with insulating materials. TURNING THE WATEROFF AT THE METER • 'horn off and drain irrigation systems and backflow devices. Follow manufacturer's instructions. U If you have a backflow device,wrap the device with insulating material. © If temperatures drop below freezing: 0� p • Open cabinet doors under the sink. This allows indoor heat to circulate and protects indoor sink pipes that are against • exterior walls. .. — F02 r--�� UTILITY RATES SET TO LAS TARIFAS DE SERVICIOS-�-� INCREASE JANUARY ' i ' AUMENTARAN EN ' ' Utility rates will increase Las tarifas de los servicios publicos on January 1, 2021. aumentaran el 1 de enero de 2021. Rate increases scheduled for July 2020 were postponed Los aumentos de tarifas programados para julio de 2020 due to COVID-19. Planned increases are needed now to se pospusieron debido a COVID-19.Ahora se necesitan maintain and improve city services. For a typical residential aumentos planificados para mantener y mejorar los customer paying all five city services, monthly rates will servicios de la ciudad. Para un cliente residencial tipico que rise by around 5%or$6 per household.Tigard AID financial gaga los cinco servicios de la ciudad, las tarifas mensuales aumentaran alrededor del 5% o$6 por hogar. La asistencia assistance is available. More Information: financiera de Tigard AID esta disponible. Mas informacion: www.tigard—or.gov/ub City of Tigard PRESRT STD " PUBLIC WORKS DEPT. U.S.POSTAGE 13125 SW Hall Blvd. PAID • Tigard,OR 97223 PORTLAND,OR g PERMIT#1350 * * * * * * ECRWSS POSTAL CUSTOMER This newsletter was printed on recycled paper with environmentally friendly inks. Please remember to complete the cycle and recycle this newsletter after it is read. HOW WILL THE JANUARY RATE INCREASE IMPACT YOUR UTILITY BILL? 1 � � • 1 11 I *Based on a typical all Tigard customer. City Services AS y Streets Typical Residential Rate Increase: $1.67 0.0