Issue Paper No 1_Total Tyler City of Tigard
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Total Tyler: The Who, What and Whys
What is Total Tyler? it is a citywide `enterprise'software that will modernize most of our core business systems. in
simple terms, it is a huge project that will be impactful and transform how we operate and function as a city.All city
departments and staff will be affected in some way by this project.
Why the city is going enterprise. The city's departments Project goal. The goal of the Total Tyler Project is to implement
currently utilize aged, `best of breed' business systems that are an enterprise software solution to manage all city resources that
over a decade old. These`siloed'systems do not have the ability replace and modernize current core financial, purchasing,fixed
to properly report and analyze data across platforms making asset, inventory, human resources and payroll systems to.
data informed decisions nearly impossible. In addition, many of . Increase citizen and vendor online capabilities to eliminate
these systems have either relied on software customizations that paper processes and reduces the need for in-person visits to
restricted the ability to upgrade and create further enhancements conduct business
to support city operations,or require expensive vendor supported . Promote transparent business practices with publicly available
changes for enhancements and modifications. data and metrics
Some concrete examples. Setting aside terms like`siloed' • Enable cross departmental/platform workflow processes
and `cross-platform', here are just a few examples of our current • Unify data platforms with metric and reporting capabilities
limitations that you can immediately relate to:
• Employees have virtually no access to a system that displays Objectives of the project. This goal will allow the city to:
vacation and sick leave accruals or allows for workflow • Streamline/automate business processes and replace
approval for vacations,along with other employee info. paper-oriented processes using e-forms,document imaging
Imagine a complete employee self-service portal with these and workflow
functions and more within a web-based solution. Tyler will . Provide employee self-service for human resources activities
deliver this.
• Provide simple and intuitive graphical user interface
• Evaluating our success and benchmarks is extremely difficult . Incorporate fully integrated "best business practices"
because our business systems don't communicate well with
one another or store data differently. If the city is to measure • Add and improve functionality in back-office functional areas
success of the Strategic Plan, a modernized set of business • Improve quality and accessibility of information for decision
systems will be needed to conduct such metrics. Tyler will support
deliver this. • Eliminate paper-based workflow processes and forms
• Many of our workflows are antiquated and have their origins
in paper-based checklists creating inefficient and redundant Which systems will be replaced? The list below identifies
work. Tyler's solutions will provide greatly improved industry the new module and what it's replacing.
standard templates for completing traditional workflows
such as reviews, permits, routing,work orders,accounting, In addition, new systems will be implemented that the city does
budgeting,approvals,citizen complaints(311)and much more. not currently have,such as 311-citizen complaints and employee
self-serve.
Total Tyler: The Who, What and Whys City of Tigard
Which systems will be replaced? The list below identifies the new module and what it's replacing.
In addition, new systems will be implemented that the city does not currently have,such as 311-citizen complaints and employee self-serve.
Function Tyler Module Current System
Financial System Munis Springbrook
Permit System Energov Accela
Payroll, HR& Risk Munis- Human Capital Management Springbrook HR module, Risk System
Utility Billing Munis Springbrook
Asset Management/Work Orders Enterprise Asset Management(EAM) Maintstar
Public facing information &storytelling Socrata *New*
Municipal Court Incode Full Court
Timeline. The Total Tyler Project will take approximately 4 years to complete. The breadth of the systems being replaced creates a
long implementation period.
Specific business systems will take anywhere between 13-21 months to implement. With a such a protracted timeframe some
department business systems may not see activity until into the end of 2021 or beyond,with our final module starting in 2023.
Preliminary Schedule-Subject to Change/Updates
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Staff training.Training is an important component of Total Tyler How can I stay informed?Communication is critical to
Project.Training will be provided by Tyler and city staff with dates the project's success. An internal project communication
to be determined.Access to the new system will be granted after plan has been developed to ensure there is a strategic and
training is completed. comprehensive set of communication tools to keep staff up to
date on project matters. Also, each module will have one of
Leadership commitment.The Leadership Team is fully our project managers from the Project Management Office in
committed to this project. To ensure priorities,decisions, and IT responsible for implementation and is a source for questions
resources are available at the appropriate time during the about the project. As well,there will be updates via email,All
project,a Steering Committee composed of primarily department Staff meetings,focused public announcements,and an internal
heads has been established as the main oversight body. web page devoted specifically to the project.
Dates of Council Action
IT Strategic Plan—Tuesday February 18,2020(Start Time=29:15) LCRB Contract Award—Tuesday September 22,2020(Start Time=2:59:32)
https:Hboxcast.ty/view/city-council-meeting-574435 I AIS Link https:Hboxcast.ty/view/city-council-meeting---september-22-2020-472164 I AIS Link