Fall 2020 CITY 1
Tigard
The City of Tigard provides clean,safe,dependable
drinking water to the residents of Durham,
two-thirds of Tigard,and Tigard Water District. KNII 0 2AO2c
t Water Quality Update:
Continued Low Risk of Lead Exposure
ti E Test results are back, and City of Tigard Test Results
2� Tigard Water Customers continue to Tigard sampled 34 homes in June 2020.Out of
7,� ''�=_� have extremely low risks associated with the 34 samples analyzed,only three samples
\� Lead and Copper in drinking water. detected Lead,and no samples detected Copper.
Pi Sources of Lead The three samples detected Lead levels at 7 ppb,
3 ppb,and 2 ppb.Under the EPA rules,the city is
Lead is rarely found above detectable levels in our reporting zero detection of lead levels above the
source water,the Clackamas River.Lead service
lines or pipe connections were never used in our 90th percentile,with no additional steps required.
drinking water distribution system.The main
source of lead in drinking water is typically from +15 ppb
household plumbing.This is usually lead solder 3 of 34 Sampled
Questions? that was used in homes built or plumbed with Tigard Homes
Tigard has the answers! copper pipes es between 1970 and 1985. 7 ppb
•.� � �
=3ppb
A —2 ppb
General Inquiries? Lead and Copper Rule
Public Works The EPA established the Lead and Copper Rule Lead Levels in City of Tigard Water
503-718-2591 (LCR) in 1991 to protect public health and Parts per Billion (ppb)
reduce exposure to lead in drinking water.
Your Water Bill? High Quality Water Source
If lead concentrations exceed an action level of The LCR monitoring program results indicate
ZPreguntas? 15 ppb (parts per billion) or copper that the risk of lead from household plumbing
Se habla f es anol concentrations exceed an action level o1.3 ppm
p continues to be significantly reduced as a benefit
(parts per million) in more than 10%of customer of the Clackamas River as our primary source,
Utility Billing taps sampled,the system must undertake
503-718-2460 and water treatment from the Lake Oswego-
additional actions to control corrosion as well as Tigard Joint Water Supply system.
institute a public education campaign.
Water Emergencies? The city just surpassed its fourth year of higher
Public Works T quality drinking water from our community's
investment in the water partnership serving the
503-718-2591 Under the EPA rules, the City of
Tigard is reporting zero detection needs of the Tigard Water Service Area. ■
After-hours of lead levels above the 90th `
Water Emergencies? percentile, with no additional steps
On-call Service required. Stay up to date on water system news.For more
information visit. www.tigard-or.gov/water.
503-639-1554
i
a
Meet Our Staff: ski
David Morgan
Utility Worker II '
• , KIL "'-
n
Immediate Relief
r
Suspending Water Shutoffs
i.7
Utility
Non-Payment
' a Utility shut-offs are suspended and the city will not
i` charge late fees for missed payments continuing
until the expiration of the emergency. Customers
4� who are behind on payments will still owe the city
for service, but they will not lose water service at
` this time.We encourage customers to utilize the
Utility Billing Credit program(s) on the next page to
avoid accruing a large overdue balance.
How long have you worked for the City of 7-1gard?
Two and a half years.
Where does your background/work history/ Alarm Permit Fees
experience come from? The due date of fees associated with an alarm user's
I am originally from Canada and met my wife 10 years ago while initial or renewal alarm permit application is deferred
playing lacrosse for the Portland Lumberjax.Following my time in through December 2020.The city waives all late fees
professional sports,I started working for a railroad company that
upgraded and installed the structures and electrical components accruing as of March 16, 2020 and continuing through
of the track. I started my career with the City of Tigard two years December 31,2020.All alarm users must still apply
ago in the Wastewater/Stormwater Division,now I'm enjoying my for,or keep valid, an alarm permit. For more info,visit
time with the Water Department. www.tigard-or.gov/police/alarm_permit.php.
What do you like about your work?
I enjoy my coworkers and like working on a team.I also
appreciate interacting with and serving city customers. I look
forward to the new challenges each day brings. I feel valued in my i -2 — —ON
work and think we have a great working environment! -
Any interesting trivia or tidbits? OFF4
How much of the earth's water is suitable for drinking water? 7 8
Answer: 1% ■ l � �-
ANC [°P"
Assistance Programs
TIGARD AID he Tigard AID Program provides relief from city fees and charges during
Tthe COVID-19 Pandemic.As our community comes together in response to
rW
i COVID-19 the city has taken steps to ensure customers have uninterrupted access
to utility services,assistance is available to those who need it,and our utilities
=0 remain financially sound. ■
Assistance Programs I Immediate Relief I Delayed Increases
Water Utilities Tigard i
CARE Billing Credit Tigard Water Customers
Residential Customers Residential Customers: Residential Customers
o = To Apply: English Application:bit.ly/31pGAf5 To Apply:
0 G Community Action Spanish Application:bit.ly/3aSdzM1 503-684-8280
chttps://caowash.org/programs/ svdptigardwater@gmail.com
' c energy-assistance/energy— Commercial Customers:
C request.html English Application:bit.ly/2FLCbdM
Spanish Application:bit.ly/3j8XdS8
503-615-0771
• You have been impacted by For Residential Customers • The city partners with St.Vincent de
COVID-19 (job loss,reduced work All residential customers with Paul to provide financial assistance
hours,sickness,quarantine,etc.). an unemployed person in the to customers who demonstrate a
• Your account is in Washington household due to the COVIDI9 financial need.
County and is a residential account pandemic. • Eligibility is determined by using
billed by a public water,sewer or For Commercial Customers the U.S.Department of Housing and
stormwater entity. All commercial customers that Urban Development income criteria
• Meet income eligibility of 80%of experienced financial losses due to for utility assistance.
W Area Median Income for the prior 30 the COVIDI9 pandemic.
days;or have Categorical Eligibility
for other needs-based programs
(e.g.,currently qualified for SNAP,
TANF,Head Start,Supplemental
Social Security,etc.).
• Full delinquency incurred since A utility billing credit of up to $40/ Assistance with the water portion
March 1 and extended through month through December 2020,or of utility bills is typically allowed
a December 30, 2020 until budgeted funds are depleted. up to three times per year.However,
• Pays exact amount owing—
assistance has been expanded and is
no credits now available every month through
the end of December 2020.
c For households impacted by COVID-19 For households impacted by For Tigard water customers not
E 12 who meet the income requirements. COVID-19 who do not meet the impacted by COVID-19,but who meet
This program can pay a larger portion income requirements for CARE,or for the income requirements.
oa of your balance. commercial customers.
CL _
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3 0
y
*Note:Assistance will not be provided in an amount exceeding your total bill.
Ro
WE MAO NO�_.o—4
UTILITY BILL RELIEF
Adopted utility bill rate increases will be delayed until January 1,2021.
This will help all customers that receive a utility bill from Tigard.
A typical home that is billed for water,sewer,and stormwater will save approximately$9/month.
For the latest information go to www.tigard-or.gov/WaterRates
City of Tigard PRESRT STD
" PUBLIC WORKS DEPT. U.S.POSTAGE
13125 SW Hall Blvd. PAID
Tigard,OR 97223 PORE#n o0
* * * * * * ECRWSS
POSTAL CUSTOMER
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a This newsletter was printed on recycled paper with environmentally friendly inks. Please remember to complete the cycle and recycle this newsletter after it is read.
4Ar1SNqr Fish on the Run,
ON THE RUN Irrigation Done.
For the 2nd year the CRWP are asking our customers to participate
in our"Fish On the Run,Irrigation Done"annual summer
WVAIMIV40M DOW
watering campaign to help the Clackamas River by reducing or
Doing my part to keep water shutting-off outdoor watering by the beginning of September for
in the Clackamas River. the fall fish migration.
Take the pledge and receive a free yard sign(left)letting neighbors
know you are doing your part to keep water in the Clackamas River.
The more water we can conserve the easier this journey will be for
these threatened and endangered salmon species.
Learn more at wwwclackamasproviders.org.0